CN103973746A - Remote control management system and remote control management method - Google Patents
Remote control management system and remote control management method Download PDFInfo
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- CN103973746A CN103973746A CN201310043308.XA CN201310043308A CN103973746A CN 103973746 A CN103973746 A CN 103973746A CN 201310043308 A CN201310043308 A CN 201310043308A CN 103973746 A CN103973746 A CN 103973746A
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- subscriber computer
- remote control
- monitoring program
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Abstract
The invention discloses a remote control management method. The remote control management method includes setting monitoring programs in servers; transmitting the monitoring programs to user computers, and running the monitoring programs in the user computers which receive the monitoring programs; automatically receiving remote control application transmitted by the monitoring programs when the user computers run abnormally; executing remote monitoring software on the servers, linking the servers to the user computers and remotely controlling the user computers. The invention further provides a remote control management system. The remote control management method and the remote control management system have the advantages that the waiting time of users can be shortened when remote control on the user computers is started, and accordingly the remote control management method and the remote control management system bring convenience for the users.
Description
Technical field
The present invention relates to a kind of control system and method, especially about a kind of remote control management system and method.
Background technology
Long-distance Control is a kind of technology that sees through network operation strange land computer system, is widely used in IT treatment people, service provider and individual user etc.And in medium-and-large-sized enterprise, be widely used most with the Long-distance Control that technical support pattern is provided again, the value of its maximum is to provide service provider/IT treatment people of technical support, can not limited by geographical environment, see through network on-line Long-distance Control client/user's computer, for it solves operational issue or does education demonstration.
Long-distance Control has solved the awkward situation that service provider/IT treatment people must be run between each client/user in the past, has also therefore promoted widely operating efficiency.
Although Long-distance Control has significantly been improved the mode of collaborative work between service provider/IT treatment people and client/user, still there is following problem in the operational mode of existing product:
One,, when client/user situation occurred needs request service provider/IT treatment people Long-distance Control, must first get in touch with circular situation with service provider/IT treatment people.
Two, service provider/IT treatment people sends the request of Long-distance Control to client/user.
Three, client/user confirms and accepts this request.
Four, service provider/IT treatment people obtains the control of remote system.
In other words, from client/user's system generation problem, connect in hand-guided process to service provider/IT treatment people, had circular, request, confirmed this three temporal waits.
Summary of the invention
In view of above content, be necessary to provide a kind of remote control management system, it can, in the time starting the Long-distance Control of subscriber computer, reduce the time that user waits for, has facilitated user.
In view of above content, be also necessary to provide a kind of remote control management method, it can, in the time starting the Long-distance Control of subscriber computer, reduce the time that user waits for, has facilitated user.
A kind of remote control management system, this system comprises: module is set, for monitoring program being set at server; Sending module for monitoring program is sent to subscriber computer, moves this monitoring program in the subscriber computer that receives monitoring program; Receiver module, in the time that subscriber computer operation appearance is abnormal, the Long-distance Control application that automatic reception monitoring program sends over; Executive Module, for carry out remote monitoring software on server, and links to subscriber computer, to realize the Long-distance Control to subscriber computer.
A kind of remote control management method, the method comprises: monitoring program is set in server; Monitoring program is sent in subscriber computer, in the subscriber computer that receives monitoring program, move this monitoring program; In the time that subscriber computer operation appearance is abnormal, the Long-distance Control application that automatic reception monitoring program sends over; On server, carry out remote monitoring software, and link to subscriber computer, to realize the Long-distance Control to subscriber computer.
Compared to prior art, remote control management system and method provided by the invention, it can, in the time starting the Long-distance Control of subscriber computer, reduce the time that user waits for, has facilitated user.
Brief description of the drawings
Fig. 1 is the applied environment figure of remote control management system of the present invention preferred embodiment.
Fig. 2 is the structural representation of server preferred embodiment of the present invention.
Fig. 3 is the flow chart of remote control management method of the present invention preferred embodiment.
Main element symbol description
| Client | 10 |
| Server | 20 |
| Database | 30 |
| Network | 40 |
| Subscriber computer | 50 |
| Remote control management system | 200 |
| Module is set | 210 |
| Sending module | 220 |
| Receiver module | 230 |
| Executive Module | 240 |
| Generation module | 250 |
| Memory | 260 |
| Processor | 270 |
Following embodiment further illustrates the present invention in connection with above-mentioned accompanying drawing.
Embodiment
Consulting shown in Fig. 1, is the applied environment figure of remote control management system 200 preferred embodiments of the present invention.This remote control management system 200 is applied in server 20.This server 20 with in one or more subscriber computer 50(Fig. 1, describe taking two as example) communicate and be connected by network 40.
Described network 40 can be the Internet, local area network (LAN) or other communication network.
Described server 20 is provided with remote control software (for example, Virtual NetworkComputing, VNC Viewer), and this remote control software is for carrying out Long-distance Control to subscriber computer 50.This server 20 also stores with monitoring program, this monitoring program is used for being installed on subscriber computer 50, check whether subscriber computer 50 occurs in the time of operation abnormal, if occur abnormal, automatically send Long-distance Control request to server 20, make server 20 to carry out Long-distance Control to subscriber computer 50.
Described server 20 can also be provided with DynamicHost agreement (Dynamic HostConfiguration Protocol is set, DHCP) service, serve agreement (the Internet Protocol interconnecting between can distribution network by DHCP, IP) each subscriber computer 50 is given in address, and server 20 can be communicated with each subscriber computer 50.This server 20 and subscriber computer 50 can be personal computer, the webserver, can also be any other applicable computers.
Described server 20 is connected and is connected with database 30 by a database.Wherein, described database connection can be an open type data storehouse and connects (Open Database Connectivity, ODBC), or Java database connects (Java Database Connectivity, JDBC).Described database 30 for example, for storing the data (, abnormal reason occurs and the information such as abnormal time occur) that send from each subscriber computer 50.
It should be noted that at this, database 30 can be independent of server 20, also can be positioned at server 20.Described database 30 can be stored in the hard disk or flash disk of server 20.Consider from the angle of security of system, the database 30 in the present embodiment is independent of server 20.
In addition, client 10 is for providing an interactive interface to treatment people, is convenient to that treatment people operates and the various data in operating process are stored in server 20.This client 10 can be personal computer, notebook computer, mobile phone, panel computer and other equipment that can be connected with server 20 arbitrarily.In other embodiments, client 10 can be same equipment with server 20.
Consulting shown in Fig. 2, is the structural representation of server 20 preferred embodiments of the present invention.This server 20, except comprising remote control management system 200, also comprises by data wire or connected memory 260 and the processor 270 of holding wire.This remote control management system 200 comprises module 210, sending module 220, receiver module 230, Executive Module 240 and generation module 250 is set.The sequencing code storage of module 210 to 250 is in memory 260, and processor 270 is carried out these sequencing codes, realizes the above-mentioned functions that remote control management system 200 provides.The alleged module of the present invention has been the computer program code segments of a specific function, be more suitable in describing the implementation of software in computer than program, therefore below the present invention to all describing with module in software description.
The described module 210 that arranges is for arranging monitoring program at server 20.
Described sending module 220 is given each subscriber computer 50 for the DHCP service distribution IP address by server 20, to establish a communications link with each subscriber computer 50.Particularly, as shown in Figure 1, there are two subscriber computers 50, serve to each subscriber computer 50 and distribute separately an IP address by DHCP.
Described sending module 220 also, for monitoring program being sent to subscriber computer 50, moves this monitoring program in the subscriber computer 50 that receives monitoring program.
Described receiver module 230 when abnormal, receives the Long-distance Control application that monitoring program sends over for occurring when subscriber computer 50 operation.It should be noted that, user can also initiatively send Long-distance Control application to server 20 by monitoring program, that is to say, user can send Long-distance Control application to server 20 at any time by monitoring program.
Described Executive Module 240 is for carry out remote monitoring software on server 20, and links to subscriber computer 50, to realize the Long-distance Control to subscriber computer 50.In addition; described monitoring program also comprises data protection function; in the time that server 20 carries out Long-distance Control to subscriber computer 50; monitoring program log-on data defencive function; limiting server 20 is to the access rights in subscriber computer 50; for example, the access of restriction to some file, to protect user's data.User can, in the time that monitoring program starts, arrange folder pptions on the page of monitoring program, and afterwards, when server 20 carries out Long-distance Control to subscriber computer 50, server 20 can not conduct interviews to set file.
Described generation module 250 during for the subscriber computer 50 that is disposed when treatment people abnormal, generates journal file, the information of subscriber computer 50 being carried out to concrete operations with recording processing personnel.The Folder Name of described journal file record access, the initial time of Long-distance Control and end time, abnormal cause, treatment people name, age, Business Name.Described journal file is stored in subscriber computer 50, to facilitate the user of subscriber computer 50 to understand the concrete operations of being done when treatment people carries out Long-distance Control, prevents that treatment people from utilizing the mode of Long-distance Control to steal user's data.
As shown in Figure 3, be the flow chart of remote control management method of the present invention preferred embodiment.
Step S10, arranges module 210, in server 20, monitoring program is set.
Step S20, sending module 220 is given each subscriber computer 50 by the DHCP service distribution IP address in server 20, to establish a communications link with each subscriber computer 50.Particularly, as shown in Figure 1, there are two subscriber computers 50, serve to each subscriber computer 50 and distribute separately an IP address by DHCP.
Step S30, sending module 220 sends to monitoring program in subscriber computer 50, in the subscriber computer 50 that receives monitoring program, moves this monitoring program.
Step S40, when subscriber computer 50 operation occurs when abnormal, the Long-distance Control application that receiver module 230 automatic reception monitoring programs send over.It should be noted that, user can also initiatively send Long-distance Control application to server 20 by monitoring program, that is to say, user can send Long-distance Control application to server 20 at any time by monitoring program.
Step S50, Executive Module 240 is carried out remote monitoring software on server 20, and links to subscriber computer 50, to realize the Long-distance Control to subscriber computer 50.In addition; described monitoring program also comprises data protection function; in the time that server 20 carries out Long-distance Control to subscriber computer 50; monitoring program log-on data defencive function; limiting server 20 is to the access rights in subscriber computer 50; for example, the access of restriction to some file, to protect user's data.User can, in the time that monitoring program starts, arrange folder pptions on the page of monitoring program, and afterwards, when server 20 carries out Long-distance Control to subscriber computer 50, server 20 can not conduct interviews to set file.
Step S60, in the time that treatment people is disposed subscriber computer 50 abnormal, generation module 250 generates journal file, the information of subscriber computer 50 being carried out to concrete operations with recording processing personnel.The Folder Name of described journal file record access, the initial time of Long-distance Control and end time, abnormal cause, treatment people name, age, Business Name.Described journal file is stored in subscriber computer 50, to facilitate the user of subscriber computer 50 to understand the concrete operations of being done when treatment people carries out Long-distance Control, prevents that treatment people from utilizing the mode of Long-distance Control to steal user's data.
It should be noted last that, above embodiment is only unrestricted in order to technical scheme of the present invention to be described, although the present invention is had been described in detail with reference to above preferred embodiment, those of ordinary skill in the art is to be understood that, can modify or be equal to replacement technical scheme of the present invention, and not depart from the spirit and scope of technical solution of the present invention.
Claims (8)
1. a remote control management system, is characterized in that, this system comprises:
Module is set, for monitoring program being set at server;
Sending module for monitoring program is sent to subscriber computer, moves this monitoring program in the subscriber computer that receives monitoring program;
Receiver module, in the time that subscriber computer operation appearance is abnormal, the Long-distance Control application that automatic reception monitoring program sends over; And
Executive Module, for carry out remote monitoring software on server, and links to subscriber computer, to realize the Long-distance Control to subscriber computer.
2. remote control management system as claimed in claim 1, it is characterized in that, described system also comprises generation module, and this generation module is in the time that the abnormality processing of subscriber computer is complete, generate journal file, to record the information of subscriber computer being carried out to concrete operations.
3. remote control management system as claimed in claim 2, is characterized in that, the Folder Name of described journal file record access, the initial time of Long-distance Control and end time, abnormal cause, treatment people name, age, Business Name.
4. remote control management system as claimed in claim 1; it is characterized in that; described monitoring program also comprises data protection function, and this data protection function refers in the time that server carries out Long-distance Control to subscriber computer, the access rights of described monitoring program limiting server to subscriber computer.
5. a remote control management method, is characterized in that, the method comprises:
Monitoring program is set in server;
Monitoring program is sent in subscriber computer, in the subscriber computer that receives monitoring program, move this monitoring program;
In the time that subscriber computer operation appearance is abnormal, the Long-distance Control application that automatic reception monitoring program sends over; And
On server, carry out remote monitoring software, and link to subscriber computer, to realize the Long-distance Control to subscriber computer.
6. remote control management method as claimed in claim 5, is characterized in that, the method also comprises step:
In the time that the abnormality processing of subscriber computer is complete, generate journal file, to record the information of subscriber computer being carried out to concrete operations.
7. remote control management method as claimed in claim 6, is characterized in that, the Folder Name of described journal file record access, the initial time of Long-distance Control and end time, abnormal cause, treatment people name, age, Business Name.
8. remote control management method as claimed in claim 5; it is characterized in that; described monitoring program also comprises data protection function, and this data protection function refers in the time that server carries out Long-distance Control to subscriber computer, the access rights of described monitoring program limiting server to subscriber computer.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201310043308.XA CN103973746A (en) | 2013-02-04 | 2013-02-04 | Remote control management system and remote control management method |
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| CN201310043308.XA CN103973746A (en) | 2013-02-04 | 2013-02-04 | Remote control management system and remote control management method |
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Citations (5)
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| CN1510875A (en) * | 2002-12-02 | 2004-07-07 | ������������ʽ���� | System and method for controlling infomation processing apparatus |
| CN1755644A (en) * | 2004-09-30 | 2006-04-05 | 微软公司 | Method, system, and apparatus for providing customer product support for a software program based upon states of program execution instability |
| US20080167002A1 (en) * | 2005-08-31 | 2008-07-10 | Sk Telecom Co., Ltd. | Method and System for Remote Controlling Operation of Mobile Telecommunication Terminal |
| CN101448255A (en) * | 2007-11-27 | 2009-06-03 | 飞力凯网路股份有限公司 | Service provision system, service provision server as well as information terminal equipment |
| CN101493779A (en) * | 2009-02-27 | 2009-07-29 | 中国工商银行股份有限公司 | Remote terminal control method |
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2013
- 2013-02-04 CN CN201310043308.XA patent/CN103973746A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1510875A (en) * | 2002-12-02 | 2004-07-07 | ������������ʽ���� | System and method for controlling infomation processing apparatus |
| CN1755644A (en) * | 2004-09-30 | 2006-04-05 | 微软公司 | Method, system, and apparatus for providing customer product support for a software program based upon states of program execution instability |
| US20080167002A1 (en) * | 2005-08-31 | 2008-07-10 | Sk Telecom Co., Ltd. | Method and System for Remote Controlling Operation of Mobile Telecommunication Terminal |
| CN101448255A (en) * | 2007-11-27 | 2009-06-03 | 飞力凯网路股份有限公司 | Service provision system, service provision server as well as information terminal equipment |
| CN101493779A (en) * | 2009-02-27 | 2009-07-29 | 中国工商银行股份有限公司 | Remote terminal control method |
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Application publication date: 20140806 |