CN103761597A - Method and device for processing product information - Google Patents
Method and device for processing product information Download PDFInfo
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- CN103761597A CN103761597A CN201310614185.0A CN201310614185A CN103761597A CN 103761597 A CN103761597 A CN 103761597A CN 201310614185 A CN201310614185 A CN 201310614185A CN 103761597 A CN103761597 A CN 103761597A
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Abstract
The invention provides a method and device for processing product information. The method includes the steps of receiving product coded information which is transmitted by an intelligent device and recognized according to intelligent labels contained in products of users, obtaining product delivery information corresponding to the product coded information, binding the product delivery information with individual account numbers of the users, and completing the registration process of the products. According to the method and device, information among equipment manufacturers, third-party service providers and the users is managed in a unified mode, the product information is synchronously managed, and the processing efficiency for the product information is improved.
Description
Technical field
The present invention relates to the communication technology, relate in particular to a kind of product information disposal route and device thereof.
Background technology
Along with infotech is maked rapid progress, the high-tech products such as household electrical appliance and electronic product have become articles for use indispensable in people's daily life.
Nowadays, a lot of products all include after sale service, and especially the after sale service of the high-tech product such as household electrical appliance and electronic product is even more important.Some manufacturer provides maintenace point, and some manufacturer entrusts to the third party service provider by the after sale service of oneself, is responsible for.
In prior art, the information between equipment vendors, the third party service provider and user does not realize unified management, causes asynchronous to the processing of product information and treatment effeciency is low.
Summary of the invention
The invention provides a kind of product information disposal route and device thereof, to improve the treatment effeciency of product information, realize the management by synchronization to product information.
One aspect of the present invention is to provide a kind of product information disposal route, comprising:
Receive the intelligent label comprising in the product according to user of smart machine transmission and the product coding information identifying;
Obtain the product export information corresponding with described product coding information;
Described product export information and user's individual account is bound, complete the registration process of product.
Another aspect of the present invention is to provide a kind of product information treating apparatus, comprising:
Information receiving module, the product coding information the identifying for receiving the intelligent label that the product according to user that smart machine sends comprises;
Product export acquisition of information module, for obtaining the product export information corresponding with described product coding information;
Equipment registration module, for described product export information and user's individual account is bound, completes the registration process of product.
Product information disposal route provided by the invention and device thereof, carry out unified management by the information between equipment vendors, the third party service provider and user, realized the management by synchronization of product information, and improved the treatment effeciency of product information.
Accompanying drawing explanation
The product information process flow figure that Fig. 1 provides for the embodiment of the present invention one;
The applicable network topological diagram of product information disposal route that Fig. 2 provides by the embodiment of the present invention one;
The product information process flow figure that Fig. 3 provides for the embodiment of the present invention two;
The product information process flow figure that Fig. 4 provides for the embodiment of the present invention three;
The product information process flow figure that Fig. 5 provides for the embodiment of the present invention four;
The product information treating apparatus structural drawing that Fig. 6 provides for the embodiment of the present invention five;
The product information treating apparatus structural drawing that Fig. 7 provides for the embodiment of the present invention six;
The product information treating apparatus structural drawing that Fig. 8 provides for the embodiment of the present invention seven.
Description of reference numerals:
201: product;
202: intelligent label;
203: smart machine;
204: user;
205: network data center;
206: manufacturer's server;
207: third party service provider's server.
Embodiment
Embodiment mono-
The product information process flow figure that Fig. 1 provides for the embodiment of the present invention one.The embodiment of the present invention is applicable to the information between equipment vendors, the third party service provider and user and archives to carry out unified management, to realize the synchronous processing to product information, the present embodiment is crossed network data center by user profile, equipment vendors' information and third party service provider's information exchange and is realized unified management, as shown in Figure 2, user 204 personal information is sent to network data center 205 by smart machine 203; Equipment vendors are before product 201 dispatches from the factory, by manufacturer's server 206, product information and manufacturer's information are sent to network data center 205, after dispatching from the factory, product 201 by the intelligent label 202 comprising in identification product 201, obtains product related information by smart machine 203, product related information is sent to network data center 205, and the product detail information of being fed back by smart machine 203 receiving network data centers 205; In view of many manufacturers entrust to the third party service provider by the after sale service of oneself, be responsible for, the third party service provider of authorizing also can carry out third party service provider's information by third party service provider's server 207 and network data center 205 and upload or information query.By network data center 205, realize to the synchronous treatment scheme of product information as shown in Figure 1, concrete steps are as follows:
The smart machine that user uses, not only has the function of identification intelligent label, be also responsible for the information after identification to be uploaded to network data center, and the feedback at receiving network data center is to carry out with user alternately simultaneously.Intelligent label configures when product export, can be bar code, multidimensional code, Quick Response Code or electronic chip, is attached on product.The identifying information drawing by smart machine identification intelligent label can be the details of product, product type as concrete, provides trade name, the date of production etc., the present embodiment preferably this identifying information is product coding information, be this product in the address information of network data center, according to this product coding information, can in network data center, obtain the details of this product, as manufacturer, model, warranty information, network of maintenance and repair, relevant knowledge base etc.In addition, user can send to network data center by smart machine by personal information storage in smart machine, and the product coding information that user profile can identify with smart machine together sends to network data center, also can asynchronous transmission.
Step 102, obtain the product export information corresponding with described product coding information;
This step can obtain product export information at local search, before obtaining the product export information corresponding with described product coding information, network data center receives the product export information that manufacturer's server provides, and stores, and is stored in database; Network data center, according to the product coding information receiving, is inquired about the product export information corresponding with this product coding information in database, and described product export information is also the details of product.
Or, after obtaining product coding information, in real time by network, to manufacturer's server lookup, obtain the product export information corresponding with described product coding information, be that network data center sends a query messages, the product export information that this product of acquisition request is corresponding according to the product coding information receiving to manufacturer's server; Manufacturer's server is received after this query messages, from storer, get product export information corresponding to this product coding information, and send inquiry return message to network data center, in this inquiry return message, include the product export information of corresponding product coded message in query messages.
Step 103, described product export information and user's individual account is bound, complete the registration process of product.
Network data center is added the product export information inquiring in step 102 in user's individual account, described user's individual account includes user's personal information, can in network data center, be set up in advance by user, also can in equipment registration, set up.Product export information is added the individual account binding that has realized product export information and described user in user's individual account to, so between product export information and userspersonal information, has carried out associatedly, completes the registration process of product.User accesses the account of oneself by smart machine, can inquire all products that have been registered in own account, and can know by network data center the details of this product.Meanwhile, product information also can be checked by logging in network data center by the third party service provider of mandate, or uploads third party service provider's information.
The present embodiment, carries out unified management by the information between equipment vendors, the third party service provider and user, can realize the management by synchronization of product information, and improves the treatment effeciency of product information.
Embodiment bis-
The product information process flow figure that Fig. 3 provides for the embodiment of the present invention two.As shown in Figure 3, on the basis of embodiment mono-, after completing the registration process of product, the product additional information being sent can also be added in described user's individual account, by described smart machine as shown in step 301.
After completing the registration process of product, user can according to circumstances log on personal account and product additional information be filed under this user's personal account, further improve the information of this product, product additional information can be the time buying information being provided by smart machine by user, and the application software on bill proof or use mobile phone is taken the picture in kind of bill proof and three guarantees voucher.
The product additional information that the present embodiment provides by user, more perfect equipment registration information, realizes product information is processed more specifically, and to the omnibearing management of product information.
Embodiment tri-
The product information process flow figure that Fig. 4 provides for the embodiment of the present invention three.As shown in Figure 4, the product information disposal route that the present embodiment provides not only can realize the unified management to product information in above-described embodiment, can also realize the active push of business, and the concrete steps that realize service propelling are as follows:
The service propelling request that step 401, reception manufacturer server send;
Before manufacturer's server sends service propelling request, can get by network data center the log-on message of our factory's product, in this log-on message, comprised the userspersonal information in above-described embodiment, product export information and product additional information, by the comprehensive analysis to log-on message, can draw the sales situation of product, user type, the information such as user satisfaction, according to these information, further implement corresponding promoting service decision-making, and to network data center, send service propelling request by manufacturer's server, by network data center, to user, push corresponding service business.
Equipment vendors can be regularly by network data center to user's Push Service business, also can be on demand irregular Push Service business, information such as sending out notice, information, service observation questionnaire.In service propelling request, specific user group can be pointed to, also all user groups can be pointed to.
Step 402, regular according to the propelling movement in described service propelling request, and the product export information of user's binding, to described user's active push services.
Network data center receives after service propelling request, according to the propelling movement rule in service propelling request, and the product export information of binding according to user, to described user's active push services.Propelling movement rule in service propelling request can specifically be determined object, propelling movement mode and the propelling movement time etc. of pushing, pushing object can determine according to user class, also can be defined as having the user of certain series products, or the user of this factory's product of the interior purchase of section sometime; Propelling movement mode is not limited to note, phone, Email, webpage etc.; The propelling movement time can be can be also regularly by specifically imposing a condition irregularly.
The present embodiment, by user's active push services, can strengthen the promoting service of manufacturer, has also improved QoS of customer simultaneously.
Embodiment tetra-
The product information process flow figure that Fig. 5 provides for the embodiment of the present invention four.On the basis of embodiment bis-, the product information disposal route that the present embodiment provides can also realize the checking of product coding information and the evaluation to user right, and concrete steps are as follows:
Step 501, receive the service request information that described smart machine sends;
Smart machine sends service request information according to user's demand for services to network data center.For example, there are quality problems in user's product used, need to keep in repair or change, and user, by signing in in personal account, selects corresponding product, and to network data center, proposes services request by smart machine in product list.
Product in step 502, the individual subscriber account selected according to described service request information, the authenticity of the product coding information of product described in the product export Information Authentication providing based on manufacturer's server;
Network data center receives service request information, product in the individual subscriber account of selecting according to described service request information, in local data base, get the product export information that this product is corresponding, or to manufacturer's server lookup, obtain the product export information that described product is corresponding by network, based on product export information, whether product coding information entrained in service for checking credentials request message is consistent with product coding information entrained in the product export information obtaining, if consistent, verified the authenticity of product coding information in service request information.
Step 503, the individual subscriber account of selecting according to described service request information, identify described user's services request authority;
The individual subscriber account that network data center is selected according to service request information, and the product additional information in individual account, judge that services request that this user proposes is whether in service range, specifically comprise and judge whether guarantee time ends, whether the product keeping in repair is produced by the manufacturer in product export information, whether network of maintenance and repair belongs to the network of maintenance and repair that manufacturer provides, or the third party service provider of authorizing for manufacturer.The present embodiment is not limited to the judgement to above-mentioned information, can also examine authentication to other relevant information, thereby user's services request authority is identified.
If step 504 services request authority is legal, to described smart machine, send the business service message corresponding with described service request information.
If the qualification result of step 503 is that services request authority is legal, network data center sends the business service message corresponding with described service request information to described smart machine, concrete maintenance personal's essential information is for example provided, preengage servicing time, network of maintenance and repair, if user can provide the geographical location information of oneself, can also provide nearest service network for user, or online service is provided.
After service completes, user can evaluate service online, or pays maintenance cost by online mode, does not need under line reimbursement of expense to attendant.Simultaneously, the process of this service is automatically in the network data center storage of filing, attendant can sign in to network data center perfect service list, and the QC quality control of service network can carry out complete monitoring to service process, controls accurately in real time service quality.
The present embodiment passes through the authenticity verification of product information and the evaluation to user right, can reduce the processing of manufacturer's server to the services request of lack of competence user proposition, also can guarantee authority legal user's services request is processed in time simultaneously, has improved the after sale service of product.
Embodiment five
The product information treating apparatus structural drawing that Fig. 6 provides for the embodiment of the present invention five.As shown in Figure 6, product information treating apparatus 60, is disposed at network data center, comprises information receiving module 61, product export acquisition of information module 62 and equipment registration module 63.The intelligent label that information receiving module 61 comprises for the product according to user that receives smart machine and send and the product coding information that identifies; Product export acquisition of information module 62 is for obtaining the product export information corresponding with described product coding information; Equipment registration module 63, for described product export information and user's individual account is bound, completes the registration process of product.
In addition,, in product information treating apparatus 60 described in the present embodiment, described equipment registration module 63 also adds for the individual account described user the product additional information being sent by described smart machine; Product export acquisition of information module 62 is specifically at local search, or to manufacturer's server lookup, obtains the product export information corresponding with described product coding information by network.
The present embodiment, carries out unified management by the information between equipment vendors, the third party service provider and user, realizes the management by synchronization of product information, and improves the treatment effeciency of product information.
Embodiment six
The product information treating apparatus structural drawing that Fig. 7 provides for the embodiment of the present invention six.On the basis of above-described embodiment, product information treating apparatus 60 also comprises service propelling request receiving module 71 and service propelling module 72.The service propelling request that service propelling request receiving module 71 sends for receiving manufacturer's server; Service propelling module 72 is for the propelling movement rule according to described service propelling request, and the product export information of user's binding, to described user's active push services.
The present embodiment, by user's active push services, can strengthen the promoting service of manufacturer, has also improved QoS of customer simultaneously.
Embodiment seven
The product information treating apparatus structural drawing that Fig. 8 provides for the embodiment of the present invention seven.On the basis of embodiment five, product information treating apparatus 60 also comprises service request information receiver module 81, authentication module 82, identifies module 83, business service message transmission module 84.The service request information that service request information receiver module 81 sends for receiving described smart machine; Authentication module 82 is for the product of the individual subscriber account selected according to described server request message, the authenticity of the product coding information of product described in the product export Information Authentication providing based on manufacturer's server; Identify the individual subscriber account of module 83 for selecting according to described server request message, identify described user's services request authority; If business service message transmission module 84 is legal for services request authority, to described smart machine, send the business service message corresponding with described service request information.
The present embodiment passes through the authenticity verification of product information and the evaluation to user right, can reduce the processing of manufacturer's server to the services request of lack of competence user proposition, also can guarantee authority legal services request is processed in time simultaneously, has improved the after sale service of product.
In sum, product information disposal route provided by the invention and device thereof, by the information between equipment vendors, the third party service provider and user, carry out unified management, authenticity and the evaluation to user right of checking product information, reduce the processing of manufacturer's server to the services request of lack of competence user proposition, also can guarantee authority legal services request is processed in time simultaneously, realize the management by synchronization of product information, and improve the treatment effeciency of product information and the after sale service of product.
One of ordinary skill in the art will appreciate that: all or part of step that realizes above-mentioned each embodiment of the method can complete by the relevant hardware of programmed instruction.Aforesaid program can be stored in a computer read/write memory medium.This program, when carrying out, is carried out the step that comprises above-mentioned each embodiment of the method; And aforesaid storage medium comprises: various media that can be program code stored such as ROM, RAM, magnetic disc or CDs.
Finally it should be noted that: each embodiment, only in order to technical scheme of the present invention to be described, is not intended to limit above; Although the present invention is had been described in detail with reference to aforementioned each embodiment, those of ordinary skill in the art is to be understood that: its technical scheme that still can record aforementioned each embodiment is modified, or some or all of technical characterictic is wherein equal to replacement; And these modifications or replacement do not make the essence of appropriate technical solution depart from the scope of various embodiments of the present invention technical scheme.
Claims (10)
1. a product information disposal route, is characterized in that, comprising:
Receive the intelligent label comprising in the product according to user of smart machine transmission and the product coding information identifying;
Obtain the product export information corresponding with described product coding information;
Described product export information and user's individual account is bound, complete the registration process of product.
2. product information disposal route according to claim 1, is characterized in that, the described individual account by described product export information and user is bound, and after completing the registration process of product, also comprises:
In described user's individual account, add the product additional information being sent by described smart machine.
3. product information disposal route according to claim 2, is characterized in that, also comprises:
Receive the service propelling request that manufacturer's server sends;
According to the propelling movement rule in described service propelling request, and the product export information of user's binding, to described user's active push services.
4. product information disposal route according to claim 3, is characterized in that, obtains the product export information corresponding with described product coding information and comprises:
At local search, or to manufacturer's server lookup, obtain the product export information corresponding with described product coding information by network.
5. according to the arbitrary described product information disposal route of claim 1-4, it is characterized in that, according to described product export information and user's individual account is bound, after completing the registration process of product, also comprise:
Receive the service request information that described smart machine sends;
Product in the individual subscriber account of selecting according to described service request information, the authenticity of the product coding information of product described in the product export Information Authentication providing based on manufacturer's server;
According to the individual subscriber account of described service request information selection, identify described user's services request authority;
If services request authority is legal, to described smart machine, send the business service message corresponding with described service request information.
6. a product information treating apparatus, is characterized in that, comprising:
Information receiving module, the product coding information the identifying for receiving the intelligent label that the product according to user that smart machine sends comprises;
Product export acquisition of information module, for obtaining the product export information corresponding with described product coding information;
Equipment registration module, for described product export information and user's individual account is bound, completes the registration process of product.
7. product information treating apparatus according to claim 6, is characterized in that, described equipment registration module also adds for the individual account described user the product additional information being sent by described smart machine.
8. product information treating apparatus according to claim 7, is characterized in that, also comprises:
Service propelling request receiving module, the service propelling request sending for receiving manufacturer's server;
Service propelling module, for the propelling movement rule according to described service propelling request, and the product export information of user's binding, to described user's active push services.
9. product information treating apparatus according to claim 8, it is characterized in that, described product export acquisition of information module is specifically at local search, or to manufacturer's server lookup, obtains the product export information corresponding with described product coding information by network.
10. according to the arbitrary described product information treating apparatus of claim 6-9, it is characterized in that, also comprise:
Service request information receiver module, the service request information sending for receiving described smart machine;
Authentication module, for the product of the individual subscriber account selected according to described server request message, the authenticity of the product coding information of product described in the product export Information Authentication providing based on manufacturer's server;
Identify module, for the individual subscriber account of selecting according to described server request message, identify described user's services request authority;
Business service message transmission module, if legal for services request authority, sends the business service message corresponding with described service request information to described smart machine.
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| CN104836814A (en) * | 2015-05-29 | 2015-08-12 | 北京奇虎科技有限公司 | Cloud-end access control method of intelligent hardware and corresponding device |
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| CN109636253A (en) * | 2019-01-22 | 2019-04-16 | 四川长虹电器股份有限公司 | A kind of system and method to miss the stop on production line without tag electronics element batch barcode scanning |
| CN109636253B (en) * | 2019-01-22 | 2022-05-03 | 四川长虹电器股份有限公司 | System and method for batch code scanning and station passing of label-free electronic components on production line |
| CN110827126A (en) * | 2019-11-07 | 2020-02-21 | 北京中电普华信息技术有限公司 | Maintenance quotation processing method, device and system |
| CN110827126B (en) * | 2019-11-07 | 2023-09-08 | 北京中电普华信息技术有限公司 | Overhauling quotation processing method, device and system |
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| CN111786807B (en) * | 2019-12-18 | 2023-05-30 | 北京沃东天骏信息技术有限公司 | Fault prompting system, method, device and storage medium |
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