CN103744972A - Service TRIZ-based conflict resolution method for service design - Google Patents
Service TRIZ-based conflict resolution method for service design Download PDFInfo
- Publication number
- CN103744972A CN103744972A CN201410012654.6A CN201410012654A CN103744972A CN 103744972 A CN103744972 A CN 103744972A CN 201410012654 A CN201410012654 A CN 201410012654A CN 103744972 A CN103744972 A CN 103744972A
- Authority
- CN
- China
- Prior art keywords
- service
- triz
- design
- conflict
- industrial products
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
Landscapes
- Engineering & Computer Science (AREA)
- Databases & Information Systems (AREA)
- Theoretical Computer Science (AREA)
- Data Mining & Analysis (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses a service TRIZ-based conflict resolution method for a service design. The service TRIZ-based conflict resolution method for the service design comprises the following steps of: step 1, standardizing service technical features; step 2, establishing a conflict resolution matrix suitable for an industrial product service design; step 3, searching and analysing service attributes which are degraded and needing to be improved; step 4, establishing forty industrial product service inventive principles; step 5, inquiring the conflict resolution matrix, and finding the recommended service inventive principles; step 6, making a conflict resolution scheme. The service TRIZ-based conflict resolution method for the service design disclosed by the invention is suitable for the field of industrial product service designs, and capable of connecting correlativity among the service technical features in a service quality house with the conflict matrix in TRIZ to solve a conflict existing among the service technical features, thus obtaining the conflict resolution scheme meeting customer needs.
Description
Technical field
The present invention relates to a kind of contention resolution, particularly relate to and a kind of based on service TRIZ(inventive problem, solve theoretical) Service Design contention resolution.
Background technology
From the angle of theory innovation, the research and development of service innovation three kinds of different Research Thinkings or method: (technologist) of technicism, (service-oriented) of service orientation and comprehensive (integrative) method.
" technical method "---technology and innovation in service.It is the service innovative analysis method adopting the earliest, and coverage is larger.The innovation that " technical method " concern technology causes in service sector, and the innovation of often ignoring those inartful innovations or being caused by service self character, its main target is exactly the effect of discussion technology in service, and further working is the research to " technology-service " bidirectional relationship.
" service orientation method "---the innovative analysis of service characteristic.Its starting point is the characteristic of service itself, particularly " invisible nature " and " joint production " characteristic of service.The basic assumption of " service orientation method " is: the characteristic of service itself has caused a lot " technical method " indiscoverable innovation forms, and the innovation that these innovations cause than technology occurs more continually, is the main body of service innovation.
" integration method "---the confluence analysis of service and product.An important trend of current innovation research is that service and product are considered as having " integrations " analysis that the object of common function and character is unified, and has therefore occurred what is called " integration method ".
When certain technical characteristic in industrial products service improves, tend to cause other technical characteristic to worsen, at this moment produced the conflict of service technology characteristic.Several situations that technical characteristic conflict occurs conventionally: (1) introduces a kind of useful technical characteristic, cause another service technology characteristic to produce a kind of harmful function, or have strengthened harmful function of already present a kind of service technology characteristic; (2) harmful function of eliminating a kind of service technology characteristic causes the useful function of another service technology characteristic to degenerate; (3) reinforcement of the useful function of service technology characteristic or a minimizing for harmful function, makes the realization of another service technology characteristic become more difficult.If the conflict of service technology characteristic can not be resolved in time, will have influence on the quality of follow-up industrial products service plan, make some aspect or the performance of client to industrial products service dissatisfied.Therefore, be necessary that conflict solves to service technology characteristic.
It is a set of theory solving towards products innovation problem that inventive problem solves theoretical (TRIZ), and it can be for vast product design personnel provide one group of concrete tool and method, helps deviser and obtain fast the solution of design problem.The scheme managing conflict in TRIZ mainly contains:
Article (1) 40, inventive principle
By labor, study global patent, TRIZ researchist finds, rule used few in the invention of different field in the past, and these rules are used repeatedly.Every rule is not limited to only can be used for a certain field, and they have all merged principle physics, chemistry and each engineering field, are applicable to the innovation and creation of different field.On this basis, G.Altshuller etc. has proposed 40 inventive principle.
(2) conflict solving matrix
Conflict solving matrix is the matrix that 40 row 40 are listed as, the engineering parameter of the row representative in matrix is a side who needs improvement, the described engineering parameter of row is a side that may cause deterioration in conflict, and wherein the first row or first is classified the general engineering parameter sequence number of 39 description conflicts of arranging in order as.Except the first row and first row, all the other 39 row 39 row form a matrix, in matrix element or empty or have several numerals, recommend adoption principle sequence number in 40 inventive principle of these numerals.This matrix has been set up corresponding relation by 39 general engineering parameters and 40 principle of invention of description technique conflict, has solved well a difficult problem for selection invention principle in design process.
Current, the research solving for the technical characteristic conflict of industrial products service lacks very much, and traditional technical characteristic collision method that is applicable to product can not be indiscriminately imitated in industrial products Service Design process.Need development and form the technical characteristic contention resolution for industrial products service specially.
Summary of the invention
Technical matters to be solved by this invention is to provide a kind of Service Design contention resolution based on service TRIZ, it can be applicable to industrial products Service Design field, correlationship between service technology characteristic in service quality room and the collison matrix in TRIZ are connected, solve the conflict existing between service technology characteristic, thereby be met the conflict solution of customer demand.
The present invention solves above-mentioned technical matters by following technical proposals: a kind of Service Design contention resolution based on service TRIZ, it is characterized in that, and it comprises the following steps:
Step 1, service technology characteristic standard;
Step 2, builds the conflict solving matrix that is suitable for industrial products Service Design;
Step 3, the Service Properties improving with need of searching and analyze deterioration;
Step 4, builds 40 industrial products service inventive principle;
Step 5, inquiry service conflict solving matrix, finds the service inventive principle of recommendation;
Step 6, formulates conflict solution.
Preferably, described step 1, on the basis of Service Design conflict identification, is carried out standardization to conflict both sides' service characteristic, with serving general standards service property parameters in TRIZ, describes.
Preferably, the two nineteen industrial products Service Properties that described step 2 draws according to step 1, and utilize the inventive principle sequence number of recommending in original TRIZ conflict solving matrix, construct the conflict solving matrix that is suitable for industrial products Service Design.
Preferably, first content of the industry service of goods technical contradiction matrix table of described step 3 work is the Service Properties that needs improvement in industrial products Service Design process, the first trip of matrix is the Service Properties for worsening, the inventive principle sequence number that the digitized representation in the form that in matrix, ranks intersect is recommended.
Preferably, described step 4 is carried out field by 40 industrial products service inventive principle for the feature of industrial products service, makes it to adapt to design feature and the process of industrial products service.
Preferably, described step 5, according to the service standardization parameter obtaining, can find respectively the Service Properties that worsens and improve, and searches accordingly industrial products service technology collison matrix table, obtains the service inventive principle of recommending.
Preferably, described step 6 is selected suitable innovative principle, in conjunction with Service Design domain knowledge and experience, formulates conflict solution.
Positive progressive effect of the present invention is: the technical characteristic conflict in service system can be identified more conveniently and solve to the method that Integration Services QFD of the present invention and service TRIZ come, traditional TRIZ is improved, enable to be applicable to industrial products Service Design field, correlationship between service technology characteristic in service quality room and the collison matrix in TRIZ are connected, solve the conflict existing between service technology characteristic, thereby be met the conflict solution of customer demand.
Accompanying drawing explanation
Fig. 1 is the process flow diagram that the present invention is based on the Service Design contention resolution of service TRIZ.
Embodiment
Below in conjunction with accompanying drawing, provide preferred embodiment of the present invention, to describe technical scheme of the present invention in detail.
As shown in Figure 1, the present invention is based on service TRIZ Service Design contention resolution comprise the following steps:
Step 1, service technology characteristic standard.On the basis of Service Design conflict identification, conflict both sides' service characteristic is carried out to standardization, the general engineering parameter of TRIZ and fit and the results are shown in Table 1 with joining of industrial products Service Properties is described with general standards service property parameters in service TRIZ:
Table 1
Step 2, builds the conflict solving matrix that is suitable for industrial products Service Design.The two nineteen industrial products Service Properties that draw according to step 1, and utilize the inventive principle sequence number of recommending in original TRIZ conflict solving matrix, construct the conflict solving matrix that is suitable for industrial products Service Design.Industrial products service technology collison matrix table is in Table 2(note: the standards service parameter that transverse axis representative worsens, the standards service parameter that longitudinal axis representative improves):
Table 2
Step 3, the Service Properties improving with need of searching and analyze deterioration.First content of industrial products service technology collison matrix table is the Service Properties that needs improvement in industrial products Service Design process, the first trip of matrix is the Service Properties for worsening, the inventive principle sequence number that the digitized representation in the form that in matrix, ranks intersect is recommended;
Step 4, builds 40 industrial products service inventive principle.For these inventive principle are applied to industrial products service field, these principles need to be carried out to field for the feature of industrial products service, make it to adapt to design feature and the process of industrial products service.Article 40, service of goods inventive principle is in Table 3:
Table 3
Step 5, inquiry service conflict solving matrix, finds the service inventive principle of recommendation.According to the service standardization parameter obtaining, can find respectively the Service Properties that worsens and improve, search accordingly industrial products service technology collison matrix table, obtain the service inventive principle of recommending;
Step 6, formulates conflict solution.Select suitable innovative principle, in conjunction with Service Design domain knowledge and experience, formulate conflict solution.
Those skilled in the art can carry out various remodeling and change to the present invention.Therefore, the present invention has covered various remodeling and the change in the scope that falls into appending claims and equivalent thereof.
Claims (7)
1. the Service Design contention resolution based on service TRIZ, is characterized in that, it comprises the following steps:
Step 1, service technology characteristic standard;
Step 2, builds the conflict solving matrix that is suitable for industrial products Service Design;
Step 3, the Service Properties improving with need of searching and analyze deterioration;
Step 4, builds 40 industrial products service inventive principle;
Step 5, inquiry service conflict solving matrix, finds the service inventive principle of recommendation;
Step 6, formulates conflict solution.
2. the Service Design contention resolution based on service TRIZ as claimed in claim 1, it is characterized in that, described step 1, on the basis of Service Design conflict identification, is carried out standardization to conflict both sides' service characteristic, with serving general standards service property parameters in TRIZ, describes.
3. the Service Design contention resolution based on service TRIZ as claimed in claim 1, it is characterized in that, the two nineteen industrial products Service Properties that described step 2 draws according to step 1, and utilize the inventive principle sequence number of recommending in original TRIZ conflict solving matrix, construct the conflict solving matrix that is suitable for industrial products Service Design.
4. the Service Design contention resolution based on service TRIZ as claimed in claim 1, it is characterized in that, first content of the industry service of goods technical contradiction matrix table of described step 3 work is the Service Properties that needs improvement in industrial products Service Design process, the first trip of matrix is the Service Properties for worsening, the inventive principle sequence number that the digitized representation in the form that in matrix, ranks intersect is recommended.
5. the Service Design contention resolution based on service TRIZ as claimed in claim 1, it is characterized in that, described step 4 is carried out field by 40 industrial products service inventive principle for the feature of industrial products service, makes it to adapt to design feature and the process of industrial products service.
6. the Service Design contention resolution based on service TRIZ as claimed in claim 1, it is characterized in that, described step 5 is according to the service standardization parameter obtaining, can find respectively the Service Properties that worsens and improve, search accordingly industrial products service technology collison matrix table, obtain the service inventive principle of recommending.
7. the Service Design contention resolution based on service TRIZ as claimed in claim 1, is characterized in that, described step 6 is selected suitable innovative principle, in conjunction with Service Design domain knowledge and experience, formulates conflict solution.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410012654.6A CN103744972A (en) | 2014-01-10 | 2014-01-10 | Service TRIZ-based conflict resolution method for service design |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410012654.6A CN103744972A (en) | 2014-01-10 | 2014-01-10 | Service TRIZ-based conflict resolution method for service design |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN103744972A true CN103744972A (en) | 2014-04-23 |
Family
ID=50501990
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201410012654.6A Pending CN103744972A (en) | 2014-01-10 | 2014-01-10 | Service TRIZ-based conflict resolution method for service design |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN103744972A (en) |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106557615A (en) * | 2016-10-27 | 2017-04-05 | 燕山大学 | A kind of bionical object select method theoretical based on TRIZ |
| CN106997341A (en) * | 2017-03-22 | 2017-08-01 | 山东大学 | A kind of innovation scheme matching process, device, server and system |
| CN110580551A (en) * | 2019-09-12 | 2019-12-17 | 郑州航空工业管理学院 | Engineering logistics service innovation method based on TRIZ theory |
| CN113821845A (en) * | 2021-11-22 | 2021-12-21 | 天津航天瑞莱科技有限公司 | Maintainability qualitative design method for product design stage |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20080294658A1 (en) * | 2007-05-21 | 2008-11-27 | National Taiwan University Of Science & Technology | Clustering triz analysis method |
| CN102592010A (en) * | 2011-12-30 | 2012-07-18 | 四川大学 | Creatively designed network platform constructing and applying method |
-
2014
- 2014-01-10 CN CN201410012654.6A patent/CN103744972A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20080294658A1 (en) * | 2007-05-21 | 2008-11-27 | National Taiwan University Of Science & Technology | Clustering triz analysis method |
| CN102592010A (en) * | 2011-12-30 | 2012-07-18 | 四川大学 | Creatively designed network platform constructing and applying method |
Non-Patent Citations (1)
| Title |
|---|
| 梁文宾: "基于QFD与TRIZ的服务创新方法研究", 《中国博士学位论文全文数据库（电子期刊）经济与管理科学辑》 * |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106557615A (en) * | 2016-10-27 | 2017-04-05 | 燕山大学 | A kind of bionical object select method theoretical based on TRIZ |
| CN106997341A (en) * | 2017-03-22 | 2017-08-01 | 山东大学 | A kind of innovation scheme matching process, device, server and system |
| CN106997341B (en) * | 2017-03-22 | 2019-08-13 | 山东大学 | A kind of innovation scheme matching process, device, server and system |
| CN110580551A (en) * | 2019-09-12 | 2019-12-17 | 郑州航空工业管理学院 | Engineering logistics service innovation method based on TRIZ theory |
| CN113821845A (en) * | 2021-11-22 | 2021-12-21 | 天津航天瑞莱科技有限公司 | Maintainability qualitative design method for product design stage |
| CN113821845B (en) * | 2021-11-22 | 2022-05-03 | 天津航天瑞莱科技有限公司 | Maintainability qualitative design method for product design stage |
| WO2023087593A1 (en) * | 2021-11-22 | 2023-05-25 | 天津航天瑞莱科技有限公司 | Method for qualitative design for maintainability at product design stage |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| Jaworek et al. | Transnational corporations in the world economy: formation, development and present position | |
| Witkowski | Internet of things, big data, industry 4.0–innovative solutions in logistics and supply chains management | |
| CN104933172A (en) | Information pushing method and device based on user searching behavior | |
| CN103744972A (en) | Service TRIZ-based conflict resolution method for service design | |
| CN103823888B (en) | Node-closeness-based social network site friend recommendation method | |
| WO2014182606A8 (en) | Approximate privacy indexing for search queries on online social networks | |
| CN103577474B (en) | The update method and system of a kind of database | |
| WO2010110880A3 (en) | Shape based picture search | |
| EP2731044A3 (en) | Client computer for querying a database stored on a server via a network | |
| SG171594A1 (en) | Website management method and on-line system | |
| JP2012533819A5 (en) | ||
| CN104572983A (en) | Construction method based on hash table of memory, text searching method and corresponding device | |
| WO2012141988A3 (en) | Integrated finding experience systems and methods | |
| Wang et al. | Service evolution patterns | |
| CN105159952A (en) | Data processing method based on frequent item set mining | |
| CN106407233B (en) | A kind of data processing method and equipment | |
| CN109558750A (en) | A kind of data processing system and method based on multi-party computations | |
| CN102930112A (en) | Setting method and setting device of object properties | |
| WO2014185651A3 (en) | Method for providing integrated management service for creative products in cultural arts reflecting needs of requester | |
| CN105205684A (en) | Recommended display method of matched products and apparatus | |
| CN105512226B (en) | A kind of enquiring and optimizing method and device | |
| JP6267398B2 (en) | Service design support system and service design support method | |
| CN110580551A (en) | Engineering logistics service innovation method based on TRIZ theory | |
| CN102508990A (en) | Online game data updating method | |
| CN103838822A (en) | Service design conflict recognition method based on service TRIZ |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20140423 |
|
| RJ01 | Rejection of invention patent application after publication |