CN103606123A - Community service terminal and community service system - Google Patents
Community service terminal and community service system Download PDFInfo
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- CN103606123A CN103606123A CN201310660933.9A CN201310660933A CN103606123A CN 103606123 A CN103606123 A CN 103606123A CN 201310660933 A CN201310660933 A CN 201310660933A CN 103606123 A CN103606123 A CN 103606123A
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Abstract
The invention provides a community service terminal and a community service system. The community service terminal comprises a community service management module, a community service release module, a community service review module, a requirement submission module, an order generation module, a query module, an order processing module, a membership management module, an advertisement release module, an interactive communication module and the like. According to the community service terminal and the community service system, various virtual online services are provided for community customers through the collaborative operation of the modules, so that the problem in the prior art that intelligent community solutions do not exist currently is solved, the information construction of the fields of community management, public service delivery and the like is mainly strengthened, the digitization process of social resources is promoted uninterruptedly, a hand-reached all-benefited and properly-functioned novel social service system is established, agile, active and accurate services are provided for residents, a safe, convenient, comfortable, enjoyable and intelligent life style for the community residents is further optimized, and the public happiness is improved.
Description
Technical field
The present invention relates to community service technical field, particularly relate to a kind of community service end and community service system.
Background technology
The enterprise that is engaged at present wisdom community structure both at home and abroad has a lot, but the overwhelming majority is exploitation and the expansion of the product based on sensing layer and application layer, intellectuality based on all kinds of sensing datas (BI), the emerging system scheme that comprises Data classification, integration and absorbed and management system is also few, has larger blank.
Summary of the invention
The shortcoming of prior art, the object of the present invention is to provide a kind of community service end and community service system in view of the above, solves the problem of existing wisdom community service solution deficiency by networking, Internet of Things.
For achieving the above object and other relevant objects, the invention provides a kind of community service end, comprising: community service administration module, for to community service classification and classification under community service is managed respectively; Community service release module, for issuing classified all kinds of community service information; Community service examination module, for examining described community service information with editor or deleting discarded community service information; Demand is submitted module to, by network, connects community's client terminal, for inputting demand information for the client of community; Order generation module, for generating corresponding order according to community's client requirement information; Enquiry module, for inquiring about described community customer demand and corresponding order for system manager, community service completes information and community service marketing information; Also for inquire about the corresponding community service content information of order and order processing progress for the client of community; Order processing module, for the treatment of described order, and completes the corresponding community service of order by default payment process; Member management module, for examining the information that community's client enrollment is community service end member, to determine whether membership information has the necessary keeper who exists; Also for supplying, add or altering system managerial personnel information; Advertisement publication module, for supplying issue community service relevant advertisements information; Interaction module, exchanges with community service supplier or system manager for client, and described interaction comprises: client's message, community service comment, community service quality research, online communication software exchange.
Preferably, described community service comprises: commodity purchasing service, the service of GPS map location, supermarket amount are bought to resell service, hair dressing and beauty service, maintenance maintenance service, food and beverage sevice, wedding and funeral arrangements service, affairs consulting service, housekeeping parent-offspring service, sport and body-building service, the trip service of travelling, reclaimed service, food market service, medical events service, the service of supporting parents, security alarm service, Party building service, education services, family planning service, household services, government's working service, active organization's service.
Preferably, described community client terminal comprises multiple sensors, and described community service end is connected in community's client terminal by middleware.
Preferably, described community client terminal comprises: community service station, PC, portable mobile terminal, landline telephone, community's electronic service screen.
Preferably, described portable mobile terminal comprises: mobile phone, panel computer, notebook computer.
Preferably, described demand submits to module to refer to touch screen mode, webpage mode, liaison mode, short message mode submission.
Preferably, described default payment process comprises: cash on delivery, first pay the bill receive afterwards, a kind of in paying of third party's payment platform.
Preferably, described community service end also comprises identification authentication module, for providing security signature requirement by minute rank or minute region to community's client, ISP, the system manager of access.
Preferably, described network comprises GPRS, CDMA2000, WCDMA, TD-SCDMA, WIFI WLAN (wireless local area network): IEEE802.11a agreement, IEEE802.11b agreement IEEE802.11g agreement, IEEE802.11n agreement, wired ethernet.
For achieving the above object and other relevant objects, the invention provides a kind of community service system, comprise community service end as above.
As mentioned above, the invention provides a kind of community service end and community service system, comprise: community service administration module, community service release module, community service examination module, demand is submitted module to, order generation module, enquiry module, order processing module, member management module, advertisement publication module, the modules such as interaction module, Collaboration by described multiple module is for providing the client of community that virtual various online services are provided, to solve the problem of current Intelligent Community solution blank in prior art, the Informatization construction such as emphasis reinforcement community management and public service provide, constantly promote social resources digitizing process, set up within reach, benefit the whole people, the novel social service system that function is appropriate, for resident provides quick, initiatively, service accurately, further optimize community resident's safety, convenient, comfortable, joyful wisdom life style, Improving Public happiness.
Accompanying drawing explanation
Fig. 1 is shown as the structural representation of an embodiment of community service end of the present invention.
Fig. 2 is shown as the structural representation of an embodiment of community service system of the present invention.
Fig. 3 is shown as the principle schematic of community service end of the present invention.
Embodiment
Below, by specific instantiation explanation embodiments of the present invention, those skilled in the art can understand other advantages of the present invention and effect easily by the disclosed content of this instructions.The present invention can also be implemented or be applied by other different embodiment, and the every details in this instructions also can be based on different viewpoints and application, carries out various modifications or change not deviating under spirit of the present invention.
Refer to Fig. 1, the invention provides a kind of community service end, comprising: community service administration module, for community service is classified and classification under community service is managed respectively; Community service release module, for issuing classified all kinds of community service information; Community service examination module, for examining described community service information with editor or deleting discarded community service information; Demand is submitted module to, by network, connects community's client terminal, for inputting demand information for the client of community; Order generation module, for generating corresponding order according to community's client requirement information; Enquiry module, for inquiring about described community customer demand and corresponding order for system manager, community service completes information and community service marketing information; Also for inquire about the corresponding community service content information of order and order processing progress for the client of community; Order processing module, for the treatment of described order, and completes the corresponding community service of order by default payment process; Member management module, for examining the information that community's client enrollment is community service end member, to determine whether membership information has the necessary keeper who exists; Also for supplying, add or altering system managerial personnel information; Advertisement publication module, for supplying issue community service relevant advertisements information; Interaction module, exchanges with community service supplier or system manager for client, and described interaction comprises: client's message, community service comment, community service quality research, online communication software exchange.
Preferably, described community service comprises: commodity purchasing service, the service of GPS map location, supermarket amount are bought to resell service, hair dressing and beauty service, maintenance maintenance service, food and beverage sevice, wedding and funeral arrangements service, affairs consulting service, housekeeping parent-offspring service, sport and body-building service, the trip service of travelling, reclaimed service, food market service, medical events service, the service of supporting parents, security alarm service, Party building service, education services, family planning service, household services, government's working service, active organization's service.
Preferably, described community client terminal comprises multiple sensors, and described community service end is connected in community's client terminal by middleware.
Preferably, described community client terminal comprises: community service station, PC, portable mobile terminal, landline telephone, community's electronic service screen.
Preferably, described portable mobile terminal comprises: mobile phone, panel computer, notebook computer.
Preferably, described demand submits to module to refer to touch screen mode, webpage mode, liaison mode, short message mode submission.
Preferably, described default payment process comprises: cash on delivery, first pay the bill receive afterwards, a kind of in paying of third party's payment platform.
Preferably, described community service end also comprises identification authentication module, for providing security signature requirement by minute rank or minute region to community's client, ISP, the system manager of access.
Preferably, described network comprises GPRS, CDMA2000, WCDMA, TD-SCDMA, WIFI WLAN (wireless local area network): IEEE802.11a agreement, IEEE802.11b agreement IEEE802.11g agreement, IEEE802.11n agreement, wired ethernet.
For achieving the above object and other relevant objects, the invention provides a kind of community service system, comprise community service end as above.
As shown in Figure 2, the function mode of described community service system can be:
Wisdom community platform be take Community Service Center as carrier, is achieved as follows function:
The first, as the information platform of resident and businessman, focus on the feedback information of citizen requirement information and businessman.Follow the continuous propelling of Community Construction, Urban, each community sets up community service station specially on the one hand, and the services such as entertainment, health care are provided for resident.City, Community Service Network's system have also been set up on the other hand.Community Service Network not only provides house, the home message service of each side for resident, simultaneously for resident provides diverse network value-added service.Zhe Weige businessman sets up community electronic commerce advantage is provided.Businessman utilizes Community Service Network in Community Service Network, to build the business platform of oneself.This is to be also consistent with the target of Urban Community Service Librarys Network Construction.
The second, Community Service Center is not only for resident and businessman provide information platform, and carries out the effective management and supervision to businessman.Community Service Center has right to choose, administrative power, the authority to supervise to joining businessman.According to the principle of serving community resident, Community Service Center works out businessman and joins condition and standard, carries out unified management to joining businessman simultaneously.Community Service Center accepts the complaint of resident to businessman service, and the mechanism such as the associating consumers' association, Quality Supervision Bureau focuses on consumer and complain, and result is fed back to resident in time.
Community resident and unit propose demand information by mobile terminal (smart mobile phone, panel computer) or computer network to Community Service Center, Community Service Center carries out computer classification, management, circulation to demand information, information exchange is crossed to the information service terminal that computer network sends to corresponding businessman, the information that businessman provides according to Community Service Center is reacted in time, and service result is fed back to Community Service Center, have complaints Ze Kexiang Community Service Center feedback of the service of community resident Ru Dui businessman, realizes the effective supervision to businessman.
As shown in Figure 3, specifically, the service the present invention relates to has multiple, for example:
(1) collaborative community system
With mobile office technology, in conjunction with collaborative community and management information system concept, improve the condition of work of community functional organization of basic unit, improve the office efficiency of whole community functional organization of basic unit, safeguard government image, improve community's holistic management service level, immediately understand resident living and produce dynamically, facilitate community resident's daily life, form " digitizing " pattern of service for life, embodied aim and the principle of " people-oriented, facilitates resident living ".
Collaborative community system comprises following functions:
Community's office function: community's office work is processed electronization.
Information issue and acquisition function: various notices, by the push function of mobile terminal, are assigned to community resident by community, spread scientific knowledge; Meanwhile, community resident is by family status, be reacted to community to the requirement of community work by the mobile terminal very first time.Make between community and resident to link up more timely, respond quicker.
Active organization: by mobile terminal, carry out the tissue of all kinds of activities, the interlock of function and community official microblogging and resident's microblogging, gives full play to resident's enthusiasm, encourages that resident is spontaneous organizes every recreational and sports activities.
Accident is processed: the various emergency case that may occur in virtual community, and set up corresponding plan for emergency handling, as fire prediction scheme, emergency response plan scenario for destructive earthquake etc., make accident obtain appropriate disposal rapidly.
(2) dynamic supervision system
On the basis of traditional video surveillance; platform has adopted intelligent video monitoring; intelligent video monitoring can be identified different moving object automatically; can realize the real-time working that 7x24 whole day " is not known fatigue "; greatly alleviate the intensity of hand labor in video monitoring, find in time the abnormal conditions in monitored picture, and can in fast and the most best mode, give the alarm and useful information is provided; improve the promptness of reporting to the police and processing, more effectively assist Security Officer to process crisis.
(3) virtual shopping system
By ecommerce means, associating community periphery retail shop and large supermarket, for community resident provides shopping service, stay indoors community resident and can enjoy community's respective services of 2kmNei businessman around.The organic vegetable wherein showing unique characteristics, fruit, fresh meat product delivery be community resident in the urgent need to, and other electric business's platforms cannot provide.In safe link, the commodity that community resident buys by platform, the dispensing in community is completed by property personnel, has stopped the potential safety hazard that external personnel's dispensing brings.Meanwhile, all product purchased records are preserved by platform, and once buy product generation quality problems, community resident can carry out merchandise resources by platform and review.
(4) convenient travel system
Convenient travel system is that the trip that community resident provides convenience is served by generalized information system, by function composings such as bus inquiry function, taxi service function, ticket booking function, layout of roads, hotel reservations.Bus inquiry function provides the circuit query of community's periphery public bus network and the inquiry of vehicle arrival time, reduces community resident's waiting time of going on a journey.Taxi service function provides taxi taking and booking service.The PTT function of characteristic, community resident only need input trip place and time, and system completes layout of roads automatically, and ticketing service is subscribed, and hotel reservation and taxi are subscribed, and have saved greatly query time, allow community resident experience the facility that science and technology is brought.
(5) wisdom housekeeping system
Wisdom housekeeping system provides that child-bearing sister-in-law, teacher of the nursing a baby, Mother-infant nursing, kitchen sister-in-law, part-timer, old man accompany and attend to, private tutor, unblank, removal of home, express delivery, the service such as keep a public place clean.Utilize community resource, introduce professional service team, the life that conscientiously solves community resident is required, and the community service of high level, high-quality, high demand is provided, and forms and separates people's sorrow, answers the good service environment of daily necessities, is social harmony stable delivery positive energy.
For example, and the technical implementation way the present invention relates to also has multiple:
1. diversiform data Interface integration technology
Because each subsystem may adopt different development languages, different running environment or different application architectures, under the environment of such isomery, we adopt the interface standard of WEBSERVICE, realize each system each other according to the XML language access of international standard.
2. electronic map technique
System has adopted with vector quantization electronic chart GIS and grid (bitmap or striograph) plane map and has combined, and realizes multilayer and multistage map linking relationship, and can distribute according to actual area (1 to N district), by User Defined electronic chart.
3.3D holographic modeling technology for revealing
Except adopting two-dimensional map display mode, in specific region, we are realized all kinds of warnings in real-time region video and region are comprehensively presented in three-dimensional model by technology such as three-dimensional modeling, the computing of 3D engine, 3D scene display.
4. cross-system data communication technology
System has adopted messenger service middleware Technology to develop data access service between each subsystem, the infrastructure service (function) that it uses system software to provide, be connected the various piece of application system on network or different application, thereby realize information mutual communication between different sub-systems, resource sharing.
5. multistage network topological structure
Adopt the topological structure of tandem step by step to form tree network topology.This network topology structure can user's request flexible configuration, has both guaranteed that it can set up large-scale application, and intercommunication between implementation platform can guarantee again the independent operating of each node platform.
6. systemic-function unitization technology
The abundant decoupling zero of systemic-function on the one hand, adopts modular design to realize; Interface United design between module on the other hand.Thereby each subfunction that can client be needed according to different application occasion splices and combines into perfect system fast.
7. aid decision making and public resource interlock
According to the comprehensive analysis to factors such as the situation of actual alarm and ranks, for supvr provides emergent aid decision making scheme.And can set automatic linkage to corresponding public service resource (as 119,120), realize fast processing and report to the police, at utmost reduce personnel's property loss of reporting to the police and bringing.
8. different data synchronization processing
The associated application such as by every profession and trade, the physics on each channel and the magnanimity information data in operation system are carried out Real-time Collection, storage, and by the interconnecting of data, and exchange shares, collaborative, realize the associated treatment that surpasses 500 information per second.
9. the interlock of sensing more than
By the signal that a plurality of sensors are transmitted, process, the collaborative video of many sensings means detects, and multi-faceted, detection perception and identification target from various visual angles, makes judgement more accurate, and rate of false alarm is the end more, the problem that has solved multisensor interlock and transmitted.
10. holographic real-time video integration system
The video of multi-angle is integrated as a whole, formed open-and-shut picture, improved monitor staff's the ability of inquiring after, make it to surveillance area, have sense on the spot in person, solved multi-screen gangedly, multi-cam is integrated the problem showing.
11. network middleware platforms
Make full use of the advantage of 3G network instantly, each module of platform all can be installed by online upgrading, and the mode that application data also can be transmitted by mobile network is transmitted, and is beneficial to upgrading in time of application data, has guaranteed the real-time that information is transmitted.
12. powerful platform tools
Provide powerful autodiagnosis instrument, application extensions instrument, and real-time monitor.For application program business provides the development platform of a safety and stability, guarantee compatible types of applications program.
The reduction of 13. minimum platforms
Can only start minimum platform according to the requirement of application program and operating system, use minimum module to complete the operation of application program.Meanwhile, ODM business can be the terminal device of controlling oneself and selects different characteristic (Feature), platform is reduced, to reach optimum performance and maximum economic benefit.
14. effective security mechanisms
In order to guarantee integrality, the legitimacy of data, ensure that secure user data, operating handset are normal, stable, wisdom community platform, by a set of complete mechanism is provided, by multilevel and multi-domain, carries out authentication, control to local resource, network side resource access etc.
To sum up, advantage of the present invention and meaning are:
A. promote product to Service change
By Internet of Things, internet, mobile Internet, each family, family and community, family and public resource can link together.The possibility that traditional intelligence community product can be changed to value-added service, and then the function of realization " from hematopoiesis ", for example:
◆ net purchase, dispensing
◆ location-based service
◆ the old man of community guards warning
◆ community service
Other services etc.
B. comprehensive degree of integration:
In conjunction with wired, wireless and mobile network, the software and hardware framework of complete independent open, and integrate software and hardware used in everyday, and construct complete intelligent control system, reliable and stable
C. the affinity that people-oriented:
Operation screen easy to learn, can not used yet left-hand seat easily of computer
D. expand and extensibility:
Take general PC and WINDOWS platform as basis, can be at any time integrate and expand with the familiar software and hardware of user, even with future most of science and technology compatible
E. carbon reduction:
See through robotization and control, each minute energy of the control that can simplify, is energy-conservation and comfortable welfare quarter optimal balance point
F. autonomy-oriented, singly-bound function
No matter individual and family can set according to need everyone unique singly-bound life pattern and can realize single key stroke through panel computer and smart mobile phone
G. robotization and Journaled control
Realizing robotization and the tabulation form of manual intelligent controls: the intellectuality per second of any date or per minute is controlled, and need not waste the stand-by period for minor matter
H. multi-point touch operation system
Operation replaces traditional keyboard and mouse pattern, adopts multipoint-touch-technology, and user is more convenient, more directly perceived.
I. pre-, the warning system of intelligent video
Conventional video image is converted into a kind of intelligent tool, has strengthened security personnel's observation ability, from some seem very usual behavior, find crime motive, improved them to threatening the ability of making a response
J. run innovative point:
By legacy network and mobile Internet, people, thing, thing are organically connected, take family as unit, realize family and inter-household, between family and community, providing of S/PaaS, the PaaS of " pipe, control, the battalion " one between family and public resource and LaaS (by software and service, product and service, platform and service and infrastructure and service) three kinds of service forms.Met the pursuit of people to personalized and social property cognition own.
After community's wisdom platform builds up, have from hematopoiesis function, the operation that the income by value-added service can support platform drops into and follow-up exploitation drops into:
(1) with common carrier cooperation
The intrinsic value-added service of binding operator, as 3G, cable broadband, the carrier that provides value added service such as IPTV;
Other associated product package sale of binding terminal device centralized procurement ，Yu operator;
(2) cooperate with developer
High-end intelligent developer's house property class that promotes, attracts more owners, also increases the sale of peripheral product simultaneously;
Make Internet of Things community concept, attract owner and periphery businessman to use, increase the income of various value-added services;
As mentioned above, the invention provides a kind of community service end and community service system, comprise: community service administration module, community service release module, community service examination module, demand is submitted module to, order generation module, enquiry module, order processing module, member management module, advertisement publication module, the modules such as interaction module, Collaboration by described multiple module is for providing the client of community that virtual various online services are provided, to solve the problem of current Intelligent Community solution blank in prior art, the Informatization construction such as emphasis reinforcement community management and public service provide, constantly promote social resources digitizing process, set up within reach, benefit the whole people, the novel social service system that function is appropriate, for resident provides quick, initiatively, service accurately, further optimize community resident's safety, convenient, comfortable, joyful wisdom life style, Improving Public happiness.
Above-described embodiment is illustrative principle of the present invention and effect thereof only, but not for limiting the present invention.Any person skilled in the art scholar all can, under spirit of the present invention and category, modify or change above-described embodiment.Therefore, such as in affiliated technical field, have and conventionally know that the knowledgeable, not departing from all equivalence modifications that complete under disclosed spirit and technological thought or changing, must be contained by claim of the present invention.
Claims (10)
1. a community service end, is characterized in that, comprising:
Community service administration module, for classifying and classification under community service managed respectively community service;
Community service release module, for issuing classified all kinds of community service information;
Community service examination module, for examining described community service information with editor or deleting discarded community service information;
Demand is submitted module to, by network, connects community's client terminal, for inputting demand information for the client of community;
Order generation module, for generating corresponding order according to community's client requirement information;
Enquiry module, for inquiring about described community customer demand and corresponding order for system manager, community service completes information and community service marketing information; Also for inquire about the corresponding community service content information of order and order processing progress for the client of community;
Order processing module, for the treatment of described order, and completes the corresponding community service of order by default payment process;
Member management module, for examining the information that community's client enrollment is community service end member, to determine whether membership information has the necessary keeper who exists; Also for supplying, add or altering system managerial personnel information;
Advertisement publication module, for supplying issue community service relevant advertisements information;
Interaction module, exchanges with community service supplier or system manager for client, and described interaction comprises: client's message, community service comment, community service quality research, online communication software exchange.
2. community service end according to claim 1, it is characterized in that, described community service comprises: commodity purchasing service, the service of GPS map location, supermarket amount are bought to resell service, hair dressing and beauty service, maintenance maintenance service, food and beverage sevice, wedding and funeral arrangements service, affairs consulting service, housekeeping parent-offspring service, sport and body-building service, the trip service of travelling, reclaimed service, food market service, medical events service, the service of supporting parents, security alarm service, Party building service, education services, family planning service, household services, government's working service, active organization's service.
3. community service end according to claim 1, is characterized in that, described community client terminal comprises multiple sensors, and described community service end is connected in community's client terminal by middleware.
4. community service end according to claim 3, is characterized in that, described community client terminal comprises: community service station, PC, portable mobile terminal, landline telephone, community's electronic service screen.
5. community service end according to claim 4, is characterized in that, described portable mobile terminal comprises: mobile phone, panel computer, notebook computer.
6. community service end according to claim 1, is characterized in that, described demand submits to module to refer to touch screen mode, webpage mode, liaison mode, short message mode submission.
7. community service end according to claim 1, is characterized in that, described default payment process comprises: cash on delivery, first pay the bill receive afterwards, a kind of in paying of third party's payment platform.
8. community service end according to claim 1, is characterized in that, also comprises identification authentication module, for providing security signature requirement by minute rank or minute region to community's client, ISP, the system manager of access.
9. community service end according to claim 1, it is characterized in that, described network comprises GPRS, CDMA2000, WCDMA, TD-SCDMA, WIFI WLAN (wireless local area network): IEEE802.11a agreement, IEEE802.11b agreement IEEE802.11g agreement, IEEE802.11n agreement, wired ethernet.
10. a community service system, comprises community service end as claimed in any one of claims 1-9 wherein.
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