CN103440085A - Data processing method and device - Google Patents
Data processing method and device Download PDFInfo
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- CN103440085A CN103440085A CN2013104307512A CN201310430751A CN103440085A CN 103440085 A CN103440085 A CN 103440085A CN 2013104307512 A CN2013104307512 A CN 2013104307512A CN 201310430751 A CN201310430751 A CN 201310430751A CN 103440085 A CN103440085 A CN 103440085A
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Abstract
The invention provides a data processing method and a data processing device. The data processing method comprises the following steps of receiving a help-seeking instruction, wherein the help-seeking instruction is sent by a first business specialistpersonnel through a business processing interface when handling first business, and the first business is business handled by the first business specialistpersonnel for a user; operating a help-seeking interface corresponding to the help-seeking instruction; acquiring help-seeking information input into the help-seeking instruction by the first business specialistpersonnel, wherein the help-seeking information carries relevant business contents to be co-handled by business specialistspersonnel; receiving an issuing instruction sent by the first business specialistpersonnel through the help-seeking interface; issuing the help-seeking information after the issuing instruction is received. Therefore, after other business specialistspersonnel receives the help-seeking information, the user can directly go to a counter where the business specialistpersonnel seeking the help is located, and the business specialistpersonnel at the counter finishes handling relevant business of the same business; thus the first business can be co-handled by the business specialistspersonnel in a business hall.
Description
Technical field
The application relates to technical field of data processing, particularly a kind of data processing method and device.
Background technology
At present, the business that different operators provides is all stipulated the system of handling of this business, and some business has been formulated and accepted authority, there is this business personnel who accepts authority and can handle this business, and do not there is this business personnel who accepts authority, can not handle this business.
Yet the user is when transacting business, whom itself and the business personnel who does not know to have the authority of accepting be, so the user can arrive any one sales counter transacting business, and when this sales counter does not have the authority of accepting, user's business personnel place sales counter with the authority of accepting of need to again arranging in numerical order is handled, and when calling out the numbers and do not know business that the user will handle specifically what, still can cause the user to go to a business personnel place sales counter that does not there is the authority of accepting.
Summary of the invention
The application's technical matters to be solved is to provide a kind of data processing method and device, provides the platform that in a business hall, the business personnel exchanges, for realizing business personnel's assist process the first business in business hall.Technical scheme is as follows:
The application provides a kind of data processing method, comprising:
The reception instruction of seeking help, the wherein said instruction of seeking help is that the first business personnel sends by the business processing interface when carrying out the first business processing, described the first business is the business that the first business personnel handles for the user;
Move the interface of seeking help corresponding to the described instruction of seeking help;
Obtain the help information that described the first business personnel inputs on the described interface of seeking help, wherein said help information carries the related service content of the first business that needs business personnel's associated treatment;
Receive the issuing command that described the first business personnel sends by the described interface of seeking help;
After receiving described issuing command, issue described help information.
Preferably, issuing described help information comprises: to all personnel in described the first business hall, business personnel place, issue described help information;
Or issue described help information to other business personnels of predetermined number in described the first business hall, business personnel place;
Described method also comprises: using sought help business personnel's phone number as sending destination address, and send SMS Tip to described transmission destination address.
Preferably, described method also comprises:
The reception processing instruction of seeking help, the wherein said processing instruction of seeking help is that the second business personnel sends by described business processing interface when described help information is processed, the second business personnel is different from the first business personnel;
Move corresponding the seeking help of the described processing instruction of seeking help and process interface;
Obtain described the second business personnel and process described seeking help the reply content of seeking help of inputting on interface;
Receive described the second business personnel and process the instruction of submitting of interface transmission by described seeking help;
Receive described submit instruction after, upload the described reply content of seeking help.
Preferably, described method also comprises:
Receive described the first business personnel and check instruction by seeking help of described business processing interface transmission;
Move described seek help check instruction corresponding check interface;
Show the described reply content of seeking help described checking on interface;
Receive described the first business personnel by the described evaluation instruction of seeking help of checking that interface sends;
Move described seeking help and estimate the evaluation interface of seeking help corresponding to instruction;
Preserve described the first business personnel and estimate described seeking help the evaluation content of seeking help of inputting on interface;
Receive described the first business personnel by the described out code of seeking help of checking that interface sends;
Help information corresponding to the described out code of seeking help closed.
Preferably, described method also comprises:
Receive the first service operation instruction, wherein said the first service operation instruction is that the business personnel sends by described business processing interface when carrying out the first business processing;
Move the first service operation interface corresponding to described the first service operation instruction;
Receive the first business integration instruction that described business personnel sends by described the first service operation interface;
Move the first business integration interface corresponding to described the first business integration instruction;
Obtain the business tine of described business personnel in described the first business integration interface input;
After receiving the submission instruction of described business personnel by described the first business integration interface transmission, described business tine is presented in described the first service operation interface.
Preferably, described method also comprises: described the first business is processed and/or the second business is processed, and described the second business is the business corresponding to marketing system of business hall, described business personnel place, wherein,
Described the first business is processed and is comprised:
Receive the first business processing instruction that described business personnel sends by described the first service operation interface;
Move the first business processing interface corresponding to described the first business processing instruction;
Obtain the business processing content of business personnel's input in described the first business processing interface;
Upload described business processing content;
By the first service identification corresponding to business processing content described in described the first service operation interface, be processed;
Described the second business is processed and is comprised:
Receive the second service operation instruction that described business personnel sends by described business processing interface;
Move the second business processing interface corresponding to described the second service operation instruction;
Transfer the hypertext markup language page code of described the second business;
Take the described data that show described the second business as this markup language page form that surpass on described the second business processing interface.
The application also provides a kind of data processing equipment, comprising:
The first receiving element, for the reception instruction of seeking help, the wherein said instruction of seeking help is that the first business personnel sends by the business processing interface when carrying out the first business processing, described the first business is the business that the first business personnel handles for the user;
Running unit, for moving the interface of seeking help corresponding to the described instruction of seeking help;
Acquiring unit, the help information of inputting on the described interface of seeking help for obtaining described the first business personnel, wherein said help information carries the related service content of the first business that needs business personnel's associated treatment;
The second receiving element, the issuing command sent by the described interface of seeking help for receiving described the first business personnel;
Release unit, for after receiving described issuing command, issue described help information.
Preferably, described release unit specifically for: issue described help information to all personnel in described the first business hall, business personnel place; Or issue described help information to other business personnels of predetermined number in described the first business hall, business personnel place;
Described device also comprises: transmitting element as sending destination address, and sends SMS Tip to described transmission destination address for the phone number of the business personnel using sought help.
Preferably,
Described the first receiving element, also for the reception processing instruction of seeking help, the wherein said processing instruction of seeking help is that the second business personnel sends by described business processing interface when described help information is processed, the second business personnel is different from the first business personnel;
Described running unit, also process interface for moving corresponding the seeking help of the described processing instruction of seeking help;
Described acquiring unit, also process described seeking help the reply content of seeking help of inputting on interface for obtaining described the second business personnel;
Described the second receiving element, also process the instruction of submitting of interface transmission for receiving described the second business personnel by described seeking help;
Described release unit, also for receive described submit instruction after, upload the described reply content of seeking help.
Preferably, described device also comprises:
The 3rd receiving element, check instruction, seek help and estimate instruction and the out code of seeking help by seeking help of described business processing interface transmission for receiving described the first business personnel;
The interface operating instruction, check that for moving described seeking help instruction corresponding check interface and described seeking help estimate corresponding the seeking help of instruction and estimate interface;
Display unit, for showing the described reply content of seeking help described checking on interface;
Storage unit, estimate described seeking help the evaluation content of seeking help of inputting on interface for preserving described the first business personnel;
Control module, for closing help information corresponding to the described out code of seeking help.
Compared with prior art, the application comprises following advantage:
The data processing method that the embodiment of the present application provides, after receiving the instruction of seeking help sent by the business processing interface, is moved the interface of seeking help corresponding to this instruction of seeking help, and is obtained the first business personnel and input help information on the interface of seeking help.After receiving the issuing command of the first business personnel by the interface transmission of seeking help, the issue help information.Wherein help information carries the related service content of the first business that needs business personnel's associated treatment, therefore after other business personnels receive this help information, the user can be directly to sought help business personnel place sales counter, business personnel by this sales counter completes this same traffic aided business processing, realizes business personnel's assist process the first business in business hall.
The accompanying drawing explanation
In order to be illustrated more clearly in the technical scheme in the embodiment of the present application, in below describing embodiment, the accompanying drawing of required use is briefly described, apparently, accompanying drawing in the following describes is only some embodiment of the application, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Fig. 1 is a kind of process flow diagram of a kind of data processing method of providing of the application;
Fig. 2 is a kind of schematic diagram at the business processing interface that provides of the application;
Fig. 3 is a kind of schematic diagram at the interface of seeking help that provides of the application;
Fig. 4 is the another kind of process flow diagram of a kind of data processing method of providing of the application;
Fig. 5 is the another kind of schematic diagram at the business processing interface that provides of the application;
Fig. 6 is that seeking help of providing of the application processed a kind of schematic diagram at interface;
Fig. 7 is a kind of schematic diagram of checking interface that the application provides;
Fig. 8 is another process flow diagram of a kind of data processing method of providing of the application;
Fig. 9 is a kind of schematic diagram at the first service operation interface of providing of the application;
Figure 10 is a kind of schematic diagram at the second service operation interface of providing of the application;
Figure 11 is a kind of schematic diagram at the first business integration interface of providing of the application;
Figure 12 is the another kind of schematic diagram at the first service operation interface of providing of the application;
Figure 13 is a kind of schematic diagram at the first business processing interface of providing of the application;
Figure 14 is a kind of structural representation of a kind of signal conditioning package of providing of the application;
Figure 15 is the another kind of structural representation of a kind of signal conditioning package of providing of the application.
Embodiment
At first a kind of data processing method the embodiment of the present application provided is briefly described, and described data processing method can comprise:
The reception instruction of seeking help, the instruction of wherein seeking help is that the first business personnel sends by the business processing interface when carrying out the first business processing, the first business is the business that the first business personnel handles for the user;
Move the interface of seeking help corresponding to instruction of seeking help;
Obtain the help information that the first business personnel inputs on the interface of seeking help;
Receive the issuing command that the first business personnel sends by the interface of seeking help;
After receiving issuing command, the issue help information.
Can find out from technique scheme, after receiving the instruction of seeking help sent by the business processing interface, move the interface of seeking help corresponding to this instruction of seeking help, and obtain the first business personnel and input help information on the interface of seeking help.After receiving the issuing command of the first business personnel by the interface transmission of seeking help, the issue help information.Wherein help information carries the related service content of the first business that needs business personnel's associated treatment, therefore after other business personnels receive this help information, the user can be directly to sought help business personnel place sales counter, business personnel by this sales counter completes this same traffic aided business processing, realizes business personnel's assist process the first business in business hall.
Below in conjunction with the accompanying drawing in the embodiment of the present application, the technical scheme in the embodiment of the present application is clearly and completely described, obviously, described embodiment is only the application's part embodiment, rather than whole embodiment.Embodiment based in the application, those of ordinary skills are not making under the creative work prerequisite the every other embodiment obtained, and all belong to the scope of the application's protection.
Refer to Fig. 1, the process flow diagram that it shows a kind of data processing method that the embodiment of the present application provides can comprise the following steps:
Step 101: receive the instruction of seeking help, the instruction of wherein seeking help is that the first business personnel sends by the business processing interface when carrying out the first business processing, and the first business is the business that the first business personnel handles for the user.For example, as the Utilities Electric Co. business hall, the first business is the relevant business of various and electricity consumption that the first business personnel handles for the electricity consumption user.
In the embodiment of the present application, the schematic diagram at business processing interface can be consulted shown in Fig. 2, and when the business personnel need to seek help, click-to-call service is processed " issue is sought help " button in interface, and the seek help instruction associated with this button is sent in electronic equipment.
Step 102: move the interface of seeking help corresponding to instruction of seeking help.
After electronic equipment receives the instruction of seeking help, move the interface of seeking help corresponding to this instruction of seeking help.A kind of schematic diagram at interface of wherein seeking help can be consulted shown in Fig. 3, and this interface of seeking help comprises: the title of seeking help, issue object, queue number ticket, the content of seeking help and annex are uploaded this five options, and the business personnel can input the content of seeking help in these five controls.
Be understandable that: the title of seeking help is to the seek help summary of content of input, is convenient to other business personnels and can knows in advance general direction and the possible content of seeking help when seeking help content viewing.Issue to as if the reception object of the selected help information of the first business personnel, can be all business personnels in business hall, can be also some or certain business personnel.The queue number ticket is only assisted for processing a plurality of windows of same ticket, if another window of the service needed of a certain ticket has assisted to continue, need to pay up arrearage during as transacting business, in this case, business personnel's input ticket number, after filling in the content of seeking help title or needing, select sales counter number, this number ticket automatic queuing arrives the next one of target sales counter.
The content of seeking help is the particular content that needs the related service of other business personnel's assist process, must fill in.It is the annex relevant to sought help content that annex is uploaded, and the upload file form comprises: picture file, OFFICE document, condensed document, and the maximum 50M of annex, and once can upload a plurality of simultaneously.
Step 103: obtain the help information that the first business personnel inputs on the interface of seeking help.
Wherein, help information carries the first traffic aided business tine that needs business personnel's associated treatment, can comprise that the first business personnel uploads this five contents that option is inputted at the title of seeking help, issue object, queue number ticket, the content of seeking help and the annex at the interface of seeking help.
Step 104: receive the issuing command that the first business personnel sends by the interface of seeking help.
When the first business personnel inputs help information on the interface of seeking help, electronic equipment can synchronously obtain this help information.When the first business personnel is input in the interface of seeking help by whole help informations, the first business personnel can click " submission " button in this interface of seeking help, now electronic equipment receives the associated issuing command of " submission " button, and this issuing command is used to indicate described help information is distributed in the electronic equipment of sought help business personnel's use.
Step 105: after receiving issuing command, the issue help information.
Be understandable that: the issue help information comprises: to all personnel in the first business hall, business personnel place, issue help information; Or issue help information to other business personnels of predetermined number in the first business hall, business personnel place, specifically by the first business personnel who seeks help selected issue object when seeking help.
In addition, the data processing method that the embodiment of the present application provides also comprises: using sought help business personnel's phone number as sending destination address, and send SMS Tip to sending destination address, so that the business personnel who seeks help can the real time inspection help information.
The application technique scheme, after receiving the instruction of seeking help sent by the business processing interface, move the interface of seeking help corresponding to this instruction of seeking help, and obtain the first business personnel and input help information on the interface of seeking help.After receiving the issuing command of the first business personnel by the interface transmission of seeking help, the issue help information.Wherein help information carries the related service content of the first business that needs the business personnel to work in coordination with, therefore after other business personnels receive this help information, the user can be directly to sought help business personnel place sales counter, business personnel by this sales counter completes this same traffic aided business processing, realizes business personnel's assist process the first business in business hall.
Refer to Fig. 4, the another kind of process flow diagram that it shows a kind of data processing method that the embodiment of the present application provides can comprise the following steps:
Step 401: receive the instruction of seeking help, the instruction of wherein seeking help is that the first business personnel sends by the business processing interface when carrying out the first business processing, and the first business is the business that the first business personnel handles for the user.
Step 402: move the interface of seeking help corresponding to instruction of seeking help.
Step 403: obtain the help information that the first business personnel inputs on the interface of seeking help.
Step 404: receive the issuing command that the first business personnel sends by the interface of seeking help.
Step 405: after receiving issuing command, the issue help information.
Step 406: receive the processing instruction of seeking help, the processing instruction of wherein seeking help is that the second business personnel sends by the business processing interface when help information is processed, and the second business personnel is different from the first business personnel.
As the second business personnel when processing the first business, can show the first number of services that needs its assist process on the electronic equipment of its use simultaneously, business processing interface as shown in Figure 5, show the first pending number of services in this business processing interface, as " you have 3 pending nonsystematic work ".This business processing interface still shows the first number of services for the treatment of assist process simultaneously, as " you have 5 pending help informations ".
When the second business personnel clicks the first number of services until assist process in this business processing interface, the associated with it processing instruction of seeking help is sent to electronic equipment.
Step 407: move corresponding the seeking help of the processing instruction of seeking help and process interface.
Step 408: obtain the reply content of seeking help that the second business personnel inputs on the processing interface of seeking help.
After electronic equipment receives the processing instruction of seeking help, seeking help shown in service chart 6 processed interface, this is sought help and processes the publisher who includes help information in interface---the help information of first business personnel's input, and also comprise: treatment state, transfer object, processing reply and annex are uploaded four options simultaneously, for the second business personnel, input the reply content of seeking help.When on the second business personnel is seeking help the processing interface, reply content is sought help in input, electronic equipment synchronously obtains this reply content of seeking help.
Wherein treatment state is defaulted as untreated state, and when the second business personnel processes this help information, treatment state is set to processed state.Transfer object is the second business personnel of receiving this help information while not having the authority of accepting, and this help information is transmitted to the business personnel with the authority of accepting.Process and reply the handling suggestion of record the second business personnel to help information.It is the annex relevant to reply content that annex is uploaded.
Step 409: receive the second business personnel processes the interface transmission instruction of submitting by seeking help.
Step 410: after receiving and submitting instruction, upload the reply content of seeking help.
Wherein, submit " submission " button that instruction is associated to the processing interface of seeking help in advance, when the second business personnel clicks this button, electronic equipment receives submits instruction, and uploads the reply content of seeking help.
This is external upload the reply content of seeking help after, this is sought help and is designated " processed " in the business processing interface at the first business personnel place of the issue of seeking help.Further the first business personnel can also check the reply content of seeking help by the business processing interface, and detailed process is as follows:
Receive the first business personnel and check instruction by seeking help of business processing interface transmission, wherein " I the seek help " button at business processing interface is associated with to seek help and checks instruction, the first business personnel can check whole help informations that it is issued by this button, when the first business personnel clicks " I seek help " button, electronic equipment receives to seek help checks instruction, then operation seek help check instruction corresponding check interface, as shown in Figure 7.Wherein check that interface comprises: the title of seeking help, issue object, date issued, the state and operate five options of seeking help, when the first business personnel clicks the content under the title of seeking help, show the reply content of seeking help.
Certain the first business personnel can also be estimated and be closed issued help information to processed help information after checking the reply content of seeking help, and detailed process can be:
" evaluation " in first business personnel's clicking operation option, now electronic equipment receives the evaluation instruction of seeking help, operation is sought help and is estimated corresponding the seeking help of instruction and estimate interface, and this is sought help and estimates interface and can show checking on interface, also can cover fully and check interface.Preserve this evaluation content of seeking help input the evaluation content of seeking help on the first business personnel is seeking help the evaluation interface after.
" closing " in first business personnel's clicking operation option, now electronic equipment receives the out code of seeking help, and then corresponding help information is closed by this out code of seeking help, as the help information of " how handling the high pressure business " by as shown in Fig. 7 is closed, after help information is closed, the business personnel can only check this help information.
In above-mentioned all embodiments of the method, the data processing method that the embodiment of the present application provides can also comprise step as shown in Figure 8, specific as follows:
Step 801: receive the first service operation instruction, wherein the first service operation instruction is that the business personnel sends by the business processing interface when carrying out the first business processing.
Step 802: move the first service operation interface corresponding to the first service operation instruction.
Be understandable that, corresponding the first business of " nonsystematic work " button in the business processing interface shown in Fig. 2, corresponding the second business of " system works " button, the second business is the business corresponding to marketing system of business hall, business personnel place.When the business personnel clicks any one button, the business processing interface can send corresponding business processing instruction to electronic equipment, on the display interface of electronic equipment, shows respective interface.
When the business personnel clicks " nonsystematic work " button, electronic equipment receives the first service operation instruction, moves the first service operation interface corresponding to this instruction, as shown in Figure 9.When the business personnel clicks " system works " button, electronic equipment receives the second service operation instruction, move the second service operation interface corresponding to this instruction, in this interface of operation, transfer the HTML(HTML (Hypertext Markup Language) of the second business, Hypertext Markup Language) code, show the data of the second business with the HTML form on the second business processing interface, to complete the second business procession, wherein on the second business processing interface with the HTML form show the second business data schematic diagram as shown in figure 10.
Step 803: receive the first business integration instruction that the business personnel sends by the first service operation interface.Wherein " typing " button at the first service operation interface is associated with the first business integration instruction, and when the business personnel clicks this button, electronic equipment receives the first business integration instruction.
Step 804: move the first business integration interface corresponding to the first business integration instruction.
In the embodiment of the present application, the schematic diagram at the first business integration interface can be consulted shown in Figure 11, for arranging handled the first business of business personnel, the business personnel can intuitively check handled the first number of services every day like this, and without arranging again paper part file.
Wherein the first business integration interface comprises: job classification, queuing draft bank, Business Name, customer phone, customer name, workflow and the several options of description of contents, the business personnel can add content in relevant option.
Step 805: obtain the business tine of business personnel in the first business integration interface input.
Step 806: after receiving the submission instruction of business personnel by the first business integration interface transmission, business tine is presented in the first service operation interface.
Also comprise in the first business integration interface and submitting to and two buttons of resetting, when business personnel's click on submission button, the submission instruction of this submit button association is sent to electronic equipment, shows the business tine of institute's typing in the first service operation interface, as shown in figure 12.When the business personnel clicks the replacement button, the reset indication of this replacement button association is sent to electronic equipment, and the first business integration interface changes to interface shown in Figure 11 again.
In addition, the business personnel can also be processed the first business by clicking the link of " processing " under option of operation in the first service operation interface shown in Figure 12, and detailed process is as follows:
Receive the first business processing instruction that the business personnel sends by the first service operation interface, wherein the first business processing instruction sends after clicking its association " processing " link.Move the first business processing interface corresponding to the first business processing instruction, as shown in figure 13, incoming traffic contents processing in the processing at the first business processing interface shown in Figure 13 is replied, upload this business processing content after obtaining, uploading the business processing content is to carry out after the business personnel clicks " submission " button.After the business personnel processes the first business, it is designated processed, make the business personnel to know and know the first service condition, avoid repeatedly searching untreated the first business.
It should be noted that: the data processing method that the embodiment of the present application provides does not limit the execution sequence between help information issue, the evaluation of seeking help, the first business integration, the first business processing and the second business processing flow, these flow processs can be carried out simultaneously, also can execute some other flow processs of flow process aftertreatment.
With said method, embodiment is corresponding, the embodiment of the present application also provides a kind of data processing equipment, its structural representation refers to shown in Figure 14, can comprise: the first receiving element 11, running unit 12, acquiring unit 13, the second receiving element 14 and release unit 15.Wherein,
The first receiving element 11, for the reception instruction of seeking help, the instruction of wherein seeking help is that the first business personnel sends by the business processing interface when carrying out the first business processing, the first business is the business that the first business personnel handles for the user.
In the embodiment of the present application, the schematic diagram at business processing interface can be consulted shown in Fig. 2, and when the business personnel need to seek help, click-to-call service is processed " issue is sought help " button in interface, and the seek help instruction associated with this button is sent in electronic equipment.
Running unit 12, for the operation interface of seeking help corresponding to instruction of seeking help.After electronic equipment receives the instruction of seeking help, move the interface of seeking help corresponding to this instruction of seeking help.A kind of schematic diagram at interface of wherein seeking help can be consulted shown in Fig. 3, this interface of seeking help comprises: the title of seeking help, issue object, queue number ticket, the content of seeking help and annex are uploaded this five options, the business personnel can input the content of seeking help in these five controls, specifically refers to related description in embodiment of the method.
Acquiring unit 13, for obtaining the help information that the first business personnel inputs on the interface of seeking help, wherein help information carries the related service content of the first business that needs business personnel's associated treatment, can comprise that the first business personnel uploads this five contents that option is inputted at the title of seeking help, issue object, queue number ticket, the content of seeking help and the annex at the interface of seeking help.
The second receiving element 14, the issuing command sent by the interface of seeking help for receiving the first business personnel.When the first business personnel inputs help information on the interface of seeking help, electronic equipment can synchronously obtain this help information.When the first business personnel is input in the interface of seeking help by whole help informations, the first business personnel can click " submission " button in this interface of seeking help, now electronic equipment receives the associated issuing command of " submission " button, and this issuing command is used to indicate described help information is distributed in the electronic equipment of sought help business personnel's use.
In addition, the data processing equipment that the embodiment of the present application provides can also comprise: transmitting element 16, as shown in figure 15, transmitting element 16 for the phone number of the business personnel using sought help as sending destination address, and send SMS Tip to sending destination address, so that the business personnel who seeks help can the real time inspection help information.
The data processing equipment that the embodiment of the present application provides can also be processed help information, the first receiving element 11 wherein, also for the reception processing instruction of seeking help, the processing instruction of wherein seeking help is that the second business personnel sends by the business processing interface when help information is processed, and the second business personnel is different from the first business personnel.As the second business personnel when processing the first business, can show the first number of services that needs its assist process on the electronic equipment of its use simultaneously, business processing interface as shown in Figure 5, show the first pending number of services in this business processing interface, as " you have 3 pending nonsystematic work ".This business processing interface still shows the first number of services for the treatment of assist process simultaneously, as " you have 5 pending help informations ".
When the second business personnel clicks the first number of services until assist process in this business processing interface, the associated with it processing instruction of seeking help is sent to the first receiving element 11.Running unit 12 is moved corresponding the seeking help of the processing instruction of seeking help and is processed interface afterwards.Obtain by acquiring unit 13 reply content of seeking help that the second business personnel inputs on the processing interface of seeking help again.When the second receiving element 14 receives the second business personnel processes the interface transmission instruction of submitting by seeking help.Release unit 15 is uploaded the reply content of seeking help.
Certainly, the embodiment of the present application provides data processing equipment to be processed the reply content of seeking help, and this data processing equipment can also comprise:
The 3rd receiving element, check instruction, seek help and estimate instruction and the out code of seeking help by seeking help of business processing interface transmission for receiving the first business personnel.
The interface operating instruction, seek help and check corresponding the checking interface and seek help and estimate the evaluation interface of seeking help corresponding to instruction of instruction for operation.
Display unit, for showing the reply content of seeking help checking on interface.
Storage unit, the evaluation content of seeking help of inputting on the evaluation interface of seeking help for preserving the first business personnel.Control module, for seeking help, help information corresponding to out code closed.
In above-mentioned all device embodiment, data processing equipment can also be for to integrating and process the first business and processing the second business, and detailed process refers in embodiment of the method and illustrates, this is no longer set forth.
It should be noted that, each embodiment in this instructions all adopts the mode of going forward one by one to describe, and what each embodiment stressed is and the difference of other embodiment that between each embodiment, identical similar part is mutually referring to getting final product.For device class embodiment, because it is substantially similar to embodiment of the method, so description is fairly simple, relevant part gets final product referring to the part explanation of embodiment of the method.
Finally, also it should be noted that, in this article, relational terms such as the first and second grades only is used for an entity or operation are separated with another entity or operational zone, and not necessarily requires or imply between these entities or operation the relation of any this reality or sequentially of existing.And term " comprises ", " comprising " or its any other variant are intended to contain comprising of nonexcludability, thereby make the process, method, article or the equipment that comprise a series of key elements not only comprise those key elements, but also comprise other key elements of clearly not listing, or also be included as the intrinsic key element of this process, method, article or equipment.In the situation that not more restrictions, the key element limited by statement " comprising ... ", and be not precluded within process, method, article or the equipment that comprises described key element and also have other identical element.
Being divided into various unit with function while for convenience of description, describing above device describes respectively.Certainly, when implementing the application, can realize the function of each unit in same or a plurality of software and/or hardware.
As seen through the above description of the embodiments, those skilled in the art can be well understood to the mode that the application can add essential general hardware platform by software and realizes.Understanding based on such, the part that the application's technical scheme contributes to prior art in essence in other words can embody with the form of software product, this computer software product can be stored in storage medium, as ROM/RAM, magnetic disc, CD etc., comprise that some instructions are with so that a computer equipment (can be personal computer, server, or the network equipment etc.) carry out the described method of some part of each embodiment of the application or embodiment.
Above a kind of data processing method and the device that the application is provided is described in detail, applied specific case herein the application's principle and embodiment are set forth, the explanation of above embodiment is just for helping to understand the application's method and core concept thereof; Simultaneously, for one of ordinary skill in the art, the thought according to the application, all will change in specific embodiments and applications, and in sum, this description should not be construed as the restriction to the application.
Claims (10)
1. a data processing method, is characterized in that, comprising:
The reception instruction of seeking help, the wherein said instruction of seeking help is that the first business personnel sends by the business processing interface when carrying out the first business processing, described the first business is the business that the first business personnel handles for the user;
Move the interface of seeking help corresponding to the described instruction of seeking help;
Obtain the help information that described the first business personnel inputs on the described interface of seeking help, wherein said help information carries the related service content of the first business that needs business personnel's associated treatment;
Receive the issuing command that described the first business personnel sends by the described interface of seeking help;
After receiving described issuing command, issue described help information.
2. data processing method according to claim 1, is characterized in that, issues described help information and comprise: to all personnel in described the first business hall, business personnel place, issue described help information;
Or issue described help information to other business personnels of predetermined number in described the first business hall, business personnel place;
Described method also comprises: using sought help business personnel's phone number as sending destination address, and send SMS Tip to described transmission destination address.
3. data processing method according to claim 1, is characterized in that, described method also comprises:
The reception processing instruction of seeking help, the wherein said processing instruction of seeking help is that the second business personnel sends by described business processing interface when described help information is processed, the second business personnel is different from the first business personnel;
Move corresponding the seeking help of the described processing instruction of seeking help and process interface;
Obtain described the second business personnel and process described seeking help the reply content of seeking help of inputting on interface;
Receive described the second business personnel and process the instruction of submitting of interface transmission by described seeking help;
Receive described submit instruction after, upload the described reply content of seeking help.
4. data processing method according to claim 3, is characterized in that, described method also comprises:
Receive described the first business personnel and check instruction by seeking help of described business processing interface transmission;
Move described seek help check instruction corresponding check interface;
Show the described reply content of seeking help described checking on interface;
Receive described the first business personnel by the described evaluation instruction of seeking help of checking that interface sends;
Move described seeking help and estimate the evaluation interface of seeking help corresponding to instruction;
Preserve described the first business personnel and estimate described seeking help the evaluation content of seeking help of inputting on interface;
Receive described the first business personnel by the described out code of seeking help of checking that interface sends;
Help information corresponding to the described out code of seeking help closed.
5. according to the described data processing method of claim 1 to 4 any one, it is characterized in that, described method also comprises:
Receive the first service operation instruction, wherein said the first service operation instruction is that the business personnel sends by described business processing interface when carrying out the first business processing;
Move the first service operation interface corresponding to described the first service operation instruction;
Receive the first business integration instruction that described business personnel sends by described the first service operation interface;
Move the first business integration interface corresponding to described the first business integration instruction;
Obtain the business tine of described business personnel in described the first business integration interface input;
After receiving the submission instruction of described business personnel by described the first business integration interface transmission, described business tine is presented in described the first service operation interface.
6. data processing method according to claim 5, it is characterized in that, described method also comprises: described the first business is processed and/or the second business is processed, and described the second business is the business corresponding to marketing system of business hall, described business personnel place, wherein
Described the first business is processed and is comprised:
Receive the first business processing instruction that described business personnel sends by described the first service operation interface;
Move the first business processing interface corresponding to described the first business processing instruction;
Obtain the business processing content of business personnel's input in described the first business processing interface;
Upload described business processing content;
By the first service identification corresponding to business processing content described in described the first service operation interface, be processed;
Described the second business is processed and is comprised:
Receive the second service operation instruction that described business personnel sends by described business processing interface;
Move the second business processing interface corresponding to described the second service operation instruction;
Transfer the hypertext markup language page code of described the second business;
Take the described data that show described the second business as this markup language page form that surpass on described the second business processing interface.
7. a data processing equipment, is characterized in that, comprising:
The first receiving element, for the reception instruction of seeking help, the wherein said instruction of seeking help is that the first business personnel sends by the business processing interface when carrying out the first business processing, described the first business is the business that the first business personnel handles for the user;
Running unit, for moving the interface of seeking help corresponding to the described instruction of seeking help;
Acquiring unit, the help information of inputting on the described interface of seeking help for obtaining described the first business personnel, wherein said help information carries the related service content of the first business that needs business personnel's associated treatment;
The second receiving element, the issuing command sent by the described interface of seeking help for receiving described the first business personnel;
Release unit, for after receiving described issuing command, issue described help information.
8. data processing equipment according to claim 7, is characterized in that, described release unit specifically for: issue described help information to all personnel in described the first business hall, business personnel place; Or issue described help information to other business personnels of predetermined number in described the first business hall, business personnel place;
Described device also comprises: transmitting element as sending destination address, and sends SMS Tip to described transmission destination address for the phone number of the business personnel using sought help.
9. data processing equipment according to claim 7, is characterized in that,
Described the first receiving element, also for the reception processing instruction of seeking help, the wherein said processing instruction of seeking help is that the second business personnel sends by described business processing interface when described help information is processed, the second business personnel is different from the first business personnel;
Described running unit, also process interface for moving corresponding the seeking help of the described processing instruction of seeking help;
Described acquiring unit, also process described seeking help the reply content of seeking help of inputting on interface for obtaining described the second business personnel;
Described the second receiving element, also process the instruction of submitting of interface transmission for receiving described the second business personnel by described seeking help;
Described release unit, also for receive described submit instruction after, upload the described reply content of seeking help.
10. data processing equipment according to claim 9, is characterized in that, described device also comprises:
The 3rd receiving element, check instruction, seek help and estimate instruction and the out code of seeking help by seeking help of described business processing interface transmission for receiving described the first business personnel;
The interface operating instruction, check that for moving described seeking help instruction corresponding check interface and described seeking help estimate corresponding the seeking help of instruction and estimate interface;
Display unit, for showing the described reply content of seeking help described checking on interface;
Storage unit, estimate described seeking help the evaluation content of seeking help of inputting on interface for preserving described the first business personnel;
Control module, for closing help information corresponding to the described out code of seeking help.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2013104307512A CN103440085A (en) | 2013-09-18 | 2013-09-18 | Data processing method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2013104307512A CN103440085A (en) | 2013-09-18 | 2013-09-18 | Data processing method and device |
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| CN103440085A true CN103440085A (en) | 2013-12-11 |
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| CN2013104307512A Pending CN103440085A (en) | 2013-09-18 | 2013-09-18 | Data processing method and device |
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| CN102662570A (en) * | 2012-03-26 | 2012-09-12 | 腾讯科技（深圳）有限公司 | Method and device for processing information |
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Application publication date: 20131211 |