CN103327200B - A kind of complete mutual customer service system based on cloud computing and method thereof - Google Patents
A kind of complete mutual customer service system based on cloud computing and method thereof Download PDFInfo
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- CN103327200B CN103327200B CN201210076059.XA CN201210076059A CN103327200B CN 103327200 B CN103327200 B CN 103327200B CN 201210076059 A CN201210076059 A CN 201210076059A CN 103327200 B CN103327200 B CN 103327200B
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Abstract
A kind of complete mutual customer service method based on cloud computing, it comprises the following steps: 1. client terminal sends operation requests to cloud server; 2., after cloud server receives the operation requests that client terminal sends, look for the multimedia messages required for operation requests, and multimedia action command is simultaneously transferred to client terminal and seat terminal; 3. client terminal and seat terminal perform multimedia action respectively, and performed multimedia action are shown in client terminal and seat terminal. Adopt the present invention of technique scheme, the multimedia file that customer service seat is specified is sent to client terminal. When customer service seat and this multimedia file of guest operation, whole screen is not all transmitted as video flowing, it is thus only necessary to transmitting control commands mutually, greatly reduce network traffics, it is possible to well ensure real-time and the effect of complete mutual customer service.
Description
Technical field
The present invention relates to a kind of customer service method, relate in particular to a kind of interaction of multimedia information method between client and seat.
Background technology
At present, at the self-service equipment that China Mobile Service Hall, travel agency, bank or transport services are centrally disposed, being all the program set in advance, client carries out the operation being correlated with according to program. But, if encountered problems just cannot carry out effective communication with seat personnel. Although being usually constructed with 24 hours hotlines on the side of self-service equipment, but multimedia messages on hand cannot being supplied to client by seat personnel intuitively, client can not understand more fully information.
The patent of invention that application number is 200610033158.4, denomination of invention is " remote multi-media onsite no-man on-duty telecom business office system ", in the disclosure in this patent, the head portrait of seat personnel and voice can manifest in client, i.e. dialogue " face-to-face ", but the multimedia messages in seat personnel's hands can not be understood intuitively. From actual demand, what client wanted to know about is the multimedia messages in seat personnel's hands, and is not the voice of seat personnel.
The patent of invention that application number is 201010296805.7, denomination of invention is " remote interactive business hall customer service device and operational approach thereof ", this invention adopts the mode of remote desktop, it is actually the operation of figure and the input equipment (touch screen, mouse, keyboard) transmitting desktop, it is necessary to larger flow. When client and seat interactive operation multimedia messages (video, picture etc.), effect is poor: usually interrupt or the interactive operation of tabbing is unable to reach good customer service effect.
Summary of the invention
It is an object of the invention to provide a kind of customer service method that to be capable of between client and seat entirely mutual, and the customer service system implemented required for said method is provided.
For achieving the above object, the present invention is by the following technical solutions:
A kind of complete mutual customer service method based on cloud computing, it comprises the following steps:
1. client terminal sends operation requests to cloud server;
2., after cloud server receives the operation requests that client terminal sends, look for the multimedia messages required for operation requests, and multimedia action command is simultaneously transferred to client terminal and seat terminal;
3. client terminal and seat terminal perform multimedia action respectively, and performed multimedia action are shown in client terminal and seat terminal.
Described step 3. in, after client terminal has performed multimedia action, the information of running succeeded is back to cloud server, the information of running succeeded is forwarded to seat terminal by cloud server.
A kind of complete mutual customer service system based on cloud computing, it includes the client terminal, seat terminal and the cloud server that intercom mutually; Described client terminal is made up of client-side controller and display screen, wherein operation requests is occurred to cloud server by client-side controller, cloud server looks for the multimedia messages required for operation requests, and multimedia action command is simultaneously transferred to client terminal and seat terminal; Described seat terminal is made up of seat side controller and operation screen.
Described cloud server is made up of technical grade computer cloud server.
Display screen in described client terminal is the display screen with touch function.
Described client terminal is at least one the client terminal being arranged on China Mobile Service Hall, travel agency, bank or transport services center; Described seat terminal is at least one the seat terminal at same China Mobile Service Hall, travel agency, bank or transport services center.
In client terminal, client-side controller is also associated with keyboard, earphone and Mike.
Adopt the present invention of technique scheme, the multimedia file that customer service seat is specified is sent to client terminal. When customer service seat and this multimedia file of guest operation, whole screen is not all transmitted as video flowing, it is thus only necessary to transmitting control commands mutually, greatly reduce network traffics, it is possible to well ensure real-time and the effect of complete mutual customer service.
Accompanying drawing explanation
Fig. 1 is the structure chart of the present invention mutual customer service system entirely.
Fig. 2 is the simultaneously operating sequential chart of the present invention mutual customer service method entirely.
Fig. 3 is the execution flow chart of multimedia action command in the present invention.
Detailed description of the invention
As it is shown in figure 1, a kind of complete mutual customer service method, it comprises the following steps:
1. client terminal sends operation requests to cloud server, and this operation requests can be acquisition request tourist resources information, depositing and drawing in bank solicited message, mobile service solicited message etc.;
2., after cloud server receives the operation requests that client terminal sends, look for the multimedia messages required for operation requests, and multimedia action command is simultaneously transferred to client terminal and seat terminal; Concrete steps are shown in Fig. 3.
3. client terminal and seat terminal perform multimedia action respectively, and performed multimedia action are shown in client terminal and seat terminal. The above-mentioned multimedia resource that multimedia action is the requested acquisition of client, as play video, animation resource etc. So, client terminal and the multimedia messages shown in seat terminal are identical, facilitate seat and customer communication. Better, after client terminal has performed multimedia action, the information of running succeeded being back to cloud server, the information of running succeeded is forwarded to seat terminal by cloud server.
As it is shown in figure 1, a kind of complete mutual customer service system realizing said method, it includes the client terminal 1, seat terminal 2 and the cloud server 3 that intercom mutually; Described client terminal is made up of client-side controller and display screen 4, wherein operation requests is occurred to cloud server by client-side controller, cloud server 2 looks for the multimedia messages required for operation requests, and multimedia action command is simultaneously transferred to client terminal 1 and seat terminal 2; Described seat terminal 2 is made up of seat side controller and operation screen 5.
Described cloud server is made up of technical grade computer server.
Display screen in described client terminal and the operation screen in seat terminal are touch screen.
Described client terminal is at least one the client terminal being arranged on China Mobile Service Hall, travel agency, bank or transport services center; Described seat terminal is at least one the seat terminal at same China Mobile Service Hall, travel agency, bank or transport services center.
In client terminal, client-side controller and seat side controller are respectively connected with keyboard, earphone and Mike 6.
Claims (6)
1. the complete mutual customer service method based on cloud computing, it is characterised in that it comprises the following steps:
1. client terminal sends operation requests to cloud server;
2., after cloud server receives the operation requests that client terminal sends, look for the multimedia messages required for operation requests, and multimedia action command is simultaneously transferred to client terminal and seat terminal;
3. client terminal and seat terminal perform multimedia action respectively, and are shown in client terminal and seat terminal by performed multimedia action;
Described step 3. in, after client terminal has performed multimedia action, the information of running succeeded is back to cloud server, the information of running succeeded is forwarded to seat terminal by cloud server.
2. the complete mutual customer service system based on cloud computing realizing method described in the claims 1, it is characterised in that: it includes the client terminal, seat terminal and the cloud server that intercom mutually; Described client terminal is made up of client-side controller and display screen, wherein operation requests is occurred to cloud server by client-side controller, cloud server looks for the multimedia messages required for operation requests, and multimedia action command is simultaneously transferred to client terminal and seat terminal; Described seat terminal is made up of seat side controller and operation screen.
3. the complete mutual customer service system based on cloud computing according to claim 2, it is characterised in that: described cloud server is made up of technical grade computer cloud server.
4. the complete mutual customer service system based on cloud computing according to claim 2, it is characterised in that: the display screen in described client terminal is the display screen with touch function.
5. the complete mutual customer service system based on cloud computing according to claim 2, it is characterised in that: described client terminal is at least one the client terminal being arranged on China Mobile Service Hall, travel agency, bank or transport services center; Described seat terminal is at least one the seat terminal at same China Mobile Service Hall, travel agency, bank or transport services center.
6. according to the arbitrary described complete mutual customer service system based on cloud computing of claim 25, it is characterised in that: in client terminal, client-side controller is also associated with keyboard, earphone and Mike.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210076059.XA CN103327200B (en) | 2012-03-21 | 2012-03-21 | A kind of complete mutual customer service system based on cloud computing and method thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201210076059.XA CN103327200B (en) | 2012-03-21 | 2012-03-21 | A kind of complete mutual customer service system based on cloud computing and method thereof |
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| Publication Number | Publication Date |
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| CN103327200A CN103327200A (en) | 2013-09-25 |
| CN103327200B true CN103327200B (en) | 2016-06-01 |
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Family Cites Families (4)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101227489B (en) * | 2007-01-18 | 2010-10-13 | 中国移动通信集团公司 | Sharing method and sharing system of network stored data |
| CN101662545B (en) * | 2009-08-27 | 2012-07-04 | 董晨勇 | Method and system for realizing multimedia interaction during telephone call |
| CN101969460B (en) * | 2010-09-28 | 2013-07-03 | 同辉佳视(北京)信息技术有限公司 | Multi-screen synchronized video playing method and system |
| CN102143203A (en) * | 2010-11-25 | 2011-08-03 | 北京播思软件技术有限公司 | System and method for realizing synchronous sharing of multimedia files between mobile terminals |
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