CN102957896B - Audio and video monitoring method and audio and video monitoring device - Google Patents
Audio and video monitoring method and audio and video monitoring device Download PDFInfo
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- CN102957896B CN102957896B CN201110248040.4A CN201110248040A CN102957896B CN 102957896 B CN102957896 B CN 102957896B CN 201110248040 A CN201110248040 A CN 201110248040A CN 102957896 B CN102957896 B CN 102957896B
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Abstract
The invention discloses an audio and video monitoring method and an audio and video monitoring device which are applied to the technical field of communication. The method includes: acquiring a first video data package passing a switch during audio and video communication of a first monitored person with a user equipment, wherein the first video data package includes first agent module attribute information; determining monitored person personal information corresponding to the first video data package to be first monitored person personal information on the basis of corresponding relation of the first agent module attribute information and prestored monitored person personal information with the first monitored person personal information; and playing the first video data package corresponding to the first monitored person personal information to monitor a first monitored person. The method and the device classify monitoring data by customer service staff personal information, difficulty during monitoring data acquisition is reduced, and enormous system workload for searching the monitoring data is decreased.
Description
Technical field
The present invention relates to field of mobile communication, more particularly, to a kind of audio-video monitoring method and device.
Background technology
VP (Video Phone, video call) is defined as based on 64k UDI (Unrestricted Data in 3G
Information, untethered data message) data service.This calling system can be in calling, by the video of both sides
The image photographing seen by input-output equipment.This data service is the multiplexing of video data, voice data and control data
After be transmitted that (every kind of information takies a logical channel, and in other words, video data takies video logic passage, audio frequency number
According to taking audio logical channel, control data takies control logic passage).After data reaches opposite end, by de-multiplexing technique, point
Other video data, voice data and control data parse, and it is defeated that the data parsing is sent to corresponding video
Go out equipment, on audio output apparatus and console device, complete primary video talking connection process.
At present, at home or in the world, monitoring technique with being also more and more universal, even more telecom operators' management words
A kind of conventional means of business platform personnel.Such as：By the function such as online monitoring or offline monitoring, management personnel can be to console
Situations such as voice of personnel, is monitored, thus reasonably being examined or check to its working condition and grasping.So, monitor function is just
Become a kind of indispensable management method of a lot of companies such as operator.With the novel capabilities such as 3G video calling gradually business
Have begun to the system of only audio monitoring is proposed with higher demand with, operator it would be desirable to be able to see console personnel with
Facial expression during " face-to-face " communication in family, than such as whether friendly service, the manner of console staff and talk all become
Whether a part for examination, also can see user to servicing real satisfaction from face simultaneously.
During inventor realizes the technical scheme in the present patent application, find at least there is following skill in prior art
Art problem：
In prior art, the customer service system of voice and video monitored data function simply will monitor the Voice ＆ Video obtaining
Data is stored.When monitoring personnel obtains monitored data, need substantial amounts of monitored data is made a look up.Above-mentioned feelings
Condition will bring huge workload to system.
Existing video client service center main to the monitoring of operator or using recording a video by the way of, then by video file
Generate on a storage device, manager extracts associated documents in follow-up inspection；In addition also can only be real in existing video system
Existing control function is it is impossible to be managed work in monitoring simultaneously.
Content of the invention
The present invention provides a kind of audio-video monitoring method and device, and method and apparatus provided by the present invention passes through customer service people
Member's personal information is classified to monitoring data, reduces difficulty when obtaining monitoring data.
The present invention provides a kind of audio-video monitoring method, and the method includes：
Obtain the first monitored personnel and user terminal carry out audio/video communication during regard via the first sound of switch
Frequency packet, includes first seat module corresponding with the described first monitored personnel and belongs in described first audio, video data bag
Property information；
The seat module attribute information based on described first seat module attribute information and prestoring and monitored personnel are personal
The corresponding relation of information, determines that the corresponding monitored personnel's personal information of described first audio, video data bag is the first monitored people
Member's personal information；
Play and the described first monitored corresponding described first audio, video data bag of personnel's personal information, to realize to institute
State the monitoring of the first monitored personnel.
Also provide a kind of audio-video monitoring device according to the said method present invention, including：
Network packet capturing module, for obtain the first monitored personnel and user terminal carry out during audio/video communication via
First audio, video data bag of switch, includes corresponding with the described first monitored personnel in described first audio, video data bag
The first seat module attribute information；
Packet analysis module, for based on described first seat module attribute information and the seat module attribute information that prestores with
The corresponding relation of monitored personnel's personal information, determines the corresponding monitored personnel's personal information of described first audio, video data bag
For first monitored personnel's personal information；
Data outputting module, for playing and the described first monitored corresponding described first audio frequency and video of personnel's personal information
Packet, to realize the monitoring to the described first monitored personnel.
One of technique scheme or two, at least have the following technical effect that：
The method and apparatus that the embodiment of the present invention is provided, the personal information of application contact staff must monitor number to getting
Classified according to bag.When monitoring personnel is checked to supervision packet, can be got by the job number of contact staff
Corresponding supervision packet.Reduce obtain monitoring data when difficulty, and reduce lookup monitoring data system is brought huge
Workload.
Brief description
Fig. 1 is a kind of use network of audio-video monitoring method provided in an embodiment of the present invention；
Fig. 2 provides a kind of flow chart of audio-video monitoring method for the embodiment of the present invention；
Fig. 3 is the method flow diagram that in the embodiment of the present invention, system resource is reclaimed and monitored；
Fig. 4 provides a kind of structural representation of audio-video monitoring device for the embodiment of the present invention.
Specific embodiment
The embodiment of the present invention provides a kind of video frequency monitoring method, specifically includes：Take the first monitored personnel and user terminal
Carry out the first audio, video data bag via switch during audio/video communication, include in described first audio, video data bag
With the described first monitored corresponding first seat module attribute information of personnel；Based on described first seat module attribute information and
The seat module attribute information prestoring and the corresponding relation of monitored personnel's personal information, determine described first audio, video data bag
Corresponding monitored personnel's personal information is first monitored personnel's personal information；Play personal with the described first monitored personnel
The corresponding described first audio, video data bag of information, to realize the monitoring to the described first monitored personnel.
As shown in figure 1, the method network structure applicatory that the embodiment of the present invention is provided can be, video customer service is supervised
Control platform accesses IP network, and setting port mapping enables video customer service monitor supervision platform to obtain on the port of the switch accessing
Get the video flowing by switch and audio stream data.Described in specific applied environment, video customer service monitor supervision platform is permissible
Indirectly in any one network node, as long as the audio, video data bag by switch can be obtained during connection.
In actual application, the mapped port of configuration is the port that video gateway connects, and goes out network interface when obtaining packet
All obtain with the data entering network interface.The audio, video data bag so obtaining then includes bag and the video gateway being sent to video gateway
The bag sending.
As shown in Fig. 2 the embodiment of the present invention provides a kind of video frequency monitoring method, with reference to Figure of description to the present invention
Specific embodiment be described in detail：
Step 201, the monitored personnel of acquisition and user terminal regard via the sound of switch during carrying out audio/video communication
Frequency packet, carries the seat module attribute of seat module corresponding with described monitored personnel in described audio, video data bag
Information；
In embodiments of the present invention, described seat module attribute information sends media during audio, video data for seat module
IP address and/or media IP port.
Step 202, based on the seat module attribute information in described audio, video data bag and the seat module attribute prestoring
Information and the corresponding relation of monitored personnel's personal information, determine the corresponding monitored personnel of the audio, video data bag getting
People's information；
In actual application, described monitored personnel can be the contact staff in customer service system.Monitored personnel
People's information, then for contact staff's personal information.Described contact staff's personal information is to refer to uniquely in embodiments of the present invention
Indicate any one contact staff's identification information.Wherein it is possible to include contact staff's name or contact staff's job number.The present invention is real
Apply for the ease of distinguishing the audio, video data bag getting in example, then contact staff's personal information can be contact staff's job number；
Then the described seat module attribute information prestoring and the corresponding relation of monitored personnel's personal information can be：
During contact staff's login system, the seat module of record send media IP address during audio, video data bag and/or
Media IP port and the corresponding relation of contact staff's job number.
Step 203, plays described audio, video data bag corresponding with described monitored personnel's personal information, with realization to institute
State the monitoring of monitored personnel.
In embodiments of the present invention, play described audio, video data bag corresponding with described monitored personnel's personal information
Implementation includes two kinds, specially：
1) play in good time：
Real-time play described audio, video data bag corresponding with described monitored personnel's personal information.
2) as shown in figure 3, the audio, video data bag obtaining storage plays out：
After step 202, store described audio, video data bag.
The specific implementation storing described audio, video data bag can be accomplished by：
Described audio, video data bag is stored in default sets of threads, described sets of threads includes multiple threads, each
Thread includes the audio, video data bag of monitored personnel and the corresponding relation of described monitored personnel's personal information.
Wherein, described described audio, video data bag is stored in default sets of threads, specifically include：
Search described sets of threads, determine described monitored personnel's personal information in being monitored that described sets of threads has been deposited
Whether exist in personnel's personal information；
If it does not exist, then create the new thread of corresponding described monitored personnel in described sets of threads, and will be described
Audio, video data bag is stored in described new thread；
If it is present directly described audio, video data bag is stored in line corresponding with described monitored personnel's personal information
Journey.
In order to reduce the waste of system resource, the method that the embodiment of the present invention is provided also in time scans described thread collection
Close, in minimizing system without thread the occupancy to system resource.
For above-mentioned packet broadcast mode, then step 203 plays institute corresponding with described monitored personnel's personal information
State audio, video data bag, concrete implementation mode can be：
Receive monitoring request, wherein, in described monitoring request, include monitored personnel's personal information；
Based on the monitored personnel's personal information in described monitoring request, call and described monitored personnel's personal information pair
The described audio, video data bag answered；
Call described audio, video data bag corresponding with described monitored personnel's personal information, can be in the following manner
Realize：
Described sets of threads is scanned based on the monitored personnel's personal information comprising in described monitoring request, and calls and institute
State the corresponding audio, video data bag of monitored personnel's personal information.
Play the audio, video data bag calling.
In embodiments of the present invention, monitoring personnel understands convenient determination audio, video data bag and monitored people for convenience
The corresponding relation of member, when playing described supervision packet, also includes：
Monitoring display window is play and the described first monitored corresponding described audio, video data of personnel's personal information
Bag, wherein, described monitoring display window creates according to pre-set parameter, and described monitoring display window is entitled
Described monitored personnel's personal information.
Further, if monitoring personnel is added according to the state of monitored personnel have input examination information in systems,
The method that the embodiment of the present invention is provided also includes：
Determine whether monitoring personnel inputs the examination information of corresponding described monitored personnel, if it has, examining described in then receiving
Nuclear information, and show described examination information in described monitoring display window；Or
Store described examination information, described examination information is the information that can be read by described monitored personnel.
As shown in figure 3, whole system is after contact staff completes service, in order to save system resource, need a kind of mechanism
Close for currently without the thread that there is, do not process Media Stream.Then need system resource to be reclaimed and monitors,
It is used for being responsible for reclaiming the thread of (as without) of operationally leaving unused.The in good time scanning described thread collection of the embodiment of the present invention also offer
Close, in minimizing system, without thread, its process step of the occupancy to system resource is：
Step 301：Thread in sets of threads is scanned, judges whether that certain thread has media stream process, if
Have, then by clear for enumerator 0, and proceed to step 303；Otherwise proceed to step 302；
Step 302：Judge whether the enumerator of Current Scan thread reaches default max-thresholds, if it is not, will
The corresponding computer of this thread adds 1, and proceeds to step 303；If reached, close current thread, the money that release thread takies
Source, proceeds to step 303.
Step 303, the scanning of other threads in thread pool, until completing the single pass to whole thread pool.
Can be based on JAVA exploitation when the program that the embodiment of the present invention is provided is realized, so that the embodiment of the present invention is carried
For method have preferable transplantability, can be installed in multiple operating system platforms, be also improved the compatibility of system
With rapid deployment ability, adapt to multiple situations.
As shown in figure 4, the method according to Fig. 2, the embodiment of the present invention also provides a kind of video monitoring apparatus, this device
Including：
Network packet capturing module 401, during carrying out audio/video communication for the monitored personnel of acquisition first and user terminal
Via the first audio, video data bag of switch, include in described first audio, video data bag and the described first monitored personnel
Corresponding first seat module attribute information；
Packet analysis module 402, for based on described first seat module attribute information and the seat module attribute letter prestoring
Breath and the corresponding relation of monitored personnel's personal information, determine that the corresponding monitored personnel of described first audio, video data bag are personal
Information is first monitored personnel's personal information；
Data outputting module 403, for playing and the described first monitored corresponding described first sound of personnel's personal information
Video data bag, to realize the monitoring to the described first monitored personnel.
In order to provide the history audio, video data bag being easy to that monitoring personnel consults monitored personnel, then the embodiment of the present invention carries
For device also include：
Memory module 404, for storing described first audio, video data bag
Then described data outputting module 403 is additionally operable to receive the first monitoring request, wherein, wraps in described first monitoring request
Containing described first monitored personnel's personal information；Based on the described first monitoring request, call and the described first monitored personnel
The corresponding described first audio, video data bag of personal information；Play described first audio, video data bag.
In addition to the convenient information determining the personnel that are currently monitored of monitoring personnel, the described data in the embodiment of the present invention
Output module 403 is additionally operable to play in monitoring display window and is monitored personnel's personal information corresponding described the with described first
One audio, video data bag, wherein, described monitoring display window creates according to pre-set parameter, and described monitoring display
The monitored personnel's personal information of entitled described the first of window.
Information will be examined in time to send to corresponding monitored personnel, the then embodiment of the present invention for the ease of monitoring personnel
The device being provided, also includes：
Examination data obtaining module 405, for determining whether monitoring personnel inputs the corresponding described first monitored personnel's
Examination information, if it has, then receiving described examination information, and shows described examination information in described monitoring display window；Or
Store described examination information, described examination information is the information that can be read by the described first monitored personnel.
Said one in the embodiment of the present application or multiple technical scheme, at least have the following technical effect that：
The method and apparatus that the embodiment of the present invention is provided, the personal information of application contact staff must monitor number to getting
Classified according to bag.When monitoring personnel is checked to supervision packet, can be got by the job number of contact staff
Corresponding supervision packet.
The method and apparatus that the embodiment of the present invention is provided can allow customer service management personnel view contact staff in real time
The state of service and the degree of reaction of client, improve the tracking efficiency to contact staff's work quality；Simultaneously can also be according to prison
Control situation is carried out examination online and is exchanged with customer service staff in time, problem present in work for correction, improves user's satisfaction
Degree.
Traditional video record will be by means of media server, in general for hardware device, and product of the present invention
For pure software, disposing and installing comparison flexibly, suitable rapid deployment, cost is relatively low.The embodiment of the present invention is provided
Method has preferable transplantability, can be installed in multiple operating system platforms.So also improve the compatibility of system
With rapid deployment ability, adapt to multiple situations.
Method of the present invention is not limited to the embodiment described in specific embodiment, those skilled in the art according to
Technical scheme draws other embodiments, also belongs to the technological innovation scope of the present invention.Obviously, this area
Technical staff the present invention can be carried out various change and modification without departing from the spirit and scope of the present invention.So, if originally
These modifications of invention and modification belong within the scope of the claims in the present invention and its equivalent technologies, then the present invention is also intended to wrap
Containing including these changes and modification.
Claims (13)
1. a kind of audio-video monitoring method is it is characterised in that include：
Obtain the first monitored personnel and user terminal carries out the first audio frequency and video number via switch during audio/video communication
According to bag, in described first audio, video data bag, include first seat module attribute letter corresponding with the described first monitored personnel
Breath；
The seat module attribute information based on described first seat module attribute information and prestoring and monitored personnel's personal information
Corresponding relation, determine that the corresponding monitored personnel's personal information of described first audio, video data bag is the first monitored personnel
People's information；
Play and the described first monitored corresponding described first audio, video data bag of personnel's personal information, with realization to described the
The monitoring of one monitored personnel.
2. the method for claim 1 is it is characterised in that described broadcasting and described first monitored personnel's personal information pair
The described first audio, video data bag answered, specifically includes：
Real-time play and the described first monitored corresponding described first audio, video data bag of personnel's personal information.
3. the method for claim 1 is it is characterised in that play and described first monitored personnel's personal information described
Corresponding+described first audio, video data bag before, also include：
Store described first audio, video data bag；
Described broadcasting and the described first monitored corresponding described first audio, video data bag of personnel's personal information, specifically include：
Receive the first monitoring request, wherein, in described first monitoring request, include described first monitored personnel's personal information；
Based on the described first monitoring request, call and the described first monitored corresponding described first audio frequency and video of personnel's personal information
Packet；
Play described first audio, video data bag.
4. method as claimed in claim 3, it is characterised in that the described first audio, video data bag of described storage, specifically includes：
Described first audio, video data bag is stored in default sets of threads, described sets of threads includes multiple threads, each
Thread includes the audio, video data bag of monitored personnel and the corresponding relation of described monitored personnel's personal information.
5. method as claimed in claim 4 is it is characterised in that described be stored in default thread by described first audio, video data bag
Set, specifically includes：
Search described sets of threads, determine described first monitored personnel's personal information in being monitored that described sets of threads has been deposited
Whether exist in personnel's personal information；
If it does not exist, then create the new thread of the corresponding described first monitored personnel in described sets of threads, and will be described
First audio, video data bag is stored in described new thread；
If it is present directly described first audio, video data bag is stored in corresponding with described first monitored personnel's personal information
Thread.
6. method as claimed in claim 5 it is characterised in that described based on the described first monitoring request, call and described the
The one monitored corresponding described first audio, video data bag of personnel's personal information, specifically includes：
Described sets of threads is scanned based on the described first monitored personnel's personal information comprising in the described first monitoring request, and
Call and the described first monitored corresponding first audio, video data bag of personnel's personal information.
7. the method as described in claim as arbitrary in claim 1-6 is it is characterised in that described broadcasting and the described first monitored personnel
The corresponding described first audio, video data bag of personal information, specially：
Monitoring display window is play and the described first monitored corresponding described first audio, video data of personnel's personal information
Bag, wherein, described monitoring display window creates according to pre-set parameter, and described monitoring display window is entitled
Described first monitored personnel's personal information.
8. method as claimed in claim 7 is supervised it is characterised in that playing in the described window in monitoring display with described first
After the corresponding described first audio, video data bag of control personnel's personal information, further include：
Determine whether monitoring personnel inputs the examination information of the corresponding described first monitored personnel, if it has, examining described in then receiving
Nuclear information, and show described examination information in described monitoring display window；Or
Store described examination information, described examination information is the information that can be read by the described first monitored personnel.
9. method as claimed in claim 4 it is characterised in that described described first audio, video data bag is stored in default
After sets of threads, also include：
Scan described sets of threads, if arbitrary thread has audio, video data bag to process, by corresponding for described thread enumerator
Clear 0；Otherwise, judge whether the corresponding enumerator of described thread reaches default max-thresholds, without reaching, then will be described
The computer of thread adds 1；If reached, close described thread, the resource that the described thread of release takies.
10. a kind of audio-video monitoring device is it is characterised in that include：
Network packet capturing module, for obtaining the first monitored personnel and user terminal is carried out during audio/video communication via exchange
First audio, video data bag of machine, includes corresponding with the described first monitored personnel the in described first audio, video data bag
One seat module attribute information；
Packet analysis module, for based on described first seat module attribute information and the seat module attribute information that prestores with supervised
The corresponding relation of control personnel's personal information, determines that the corresponding monitored personnel's personal information of described first audio, video data bag is the
One monitored personnel's personal information；
Data outputting module, for playing and the described first monitored corresponding described first audio, video data of personnel's personal information
Bag, to realize the monitoring to the described first monitored personnel.
11. devices as claimed in claim 10 are it is characterised in that this device also includes：
Memory module, for storing described first audio, video data bag
Then described data outputting module is additionally operable to receive the first monitoring request, wherein, comprises in described first monitoring request
State first monitored personnel's personal information；Based on the described first monitoring request, call and described first monitored personnel's individual's letter
Cease corresponding described first audio, video data bag；Play described first audio, video data bag.
12. devices as claimed in claim 10 are it is characterised in that described data outputting module is additionally operable in monitoring display window
Middle broadcasting and the described first monitored corresponding described first audio, video data bag of personnel's personal information, wherein, described monitoring is aobvious
Show that window creates according to pre-set parameter, and the entitled described first monitored personnel of described monitoring display window
Personal information.
13. devices as claimed in claim 12 are it is characterised in that this device also includes：
Examination data obtaining module, for determining whether monitoring personnel inputs the examination letter of the corresponding described first monitored personnel
Breath, if it has, then receiving described examination information, and shows described examination information in described monitoring display window；Or storage institute
State examination information, described examination information is the information that can be read by the described first monitored personnel.
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| CN201110248040.4A CN102957896B (en) | 2011-08-26 | 2011-08-26 | Audio and video monitoring method and audio and video monitoring device |
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| CN201110248040.4A CN102957896B (en) | 2011-08-26 | 2011-08-26 | Audio and video monitoring method and audio and video monitoring device |
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| CN102957896B true CN102957896B (en) | 2017-02-08 |
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Families Citing this family (2)
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| CN104519309A (en) * | 2013-09-27 | 2015-04-15 | 华为技术有限公司 | Video monitoring method, monitoring server and monitoring system |
| CN110430466B (en) * | 2019-08-13 | 2021-10-29 | 陈嘉涵 | Audio and video acquisition method and device based on AI identification |
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| CN1722757A (en) * | 2004-07-12 | 2006-01-18 | 深圳市友邻通讯设备有限公司 | Recording system based on voice communication |
| EP1946228A2 (en) * | 2005-11-03 | 2008-07-23 | Koninklijke Philips Electronics N.V. | Object-based real-time information management method and apparatus |
| CN101854505A (en) * | 2009-03-31 | 2010-10-06 | 费舍-柔斯芒特系统股份有限公司 | The digital video record of user display and playback in Process Control System |
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| US9854207B2 (en) * | 2009-07-31 | 2017-12-26 | Antonio Garrett | Mobile surveillance system |
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| CN1409247A (en) * | 2001-09-18 | 2003-04-09 | 维音数码（上海）有限公司 | Digital video and audio recording system |
| CN1722757A (en) * | 2004-07-12 | 2006-01-18 | 深圳市友邻通讯设备有限公司 | Recording system based on voice communication |
| EP1946228A2 (en) * | 2005-11-03 | 2008-07-23 | Koninklijke Philips Electronics N.V. | Object-based real-time information management method and apparatus |
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