CN102833321B - Embedded device remotely assists control method and system - Google Patents
Embedded device remotely assists control method and system Download PDFInfo
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- CN102833321B CN102833321B CN201210282274.5A CN201210282274A CN102833321B CN 102833321 B CN102833321 B CN 102833321B CN 201210282274 A CN201210282274 A CN 201210282274A CN 102833321 B CN102833321 B CN 102833321B
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Abstract
The invention discloses a kind of embedded device and remotely assist control method and system, its method includes: after-sale service termination receives outer net IP and the port information of the described user side that user side sends, and according to the outer net IP of described user side and port information, connect described user side；Described after-sale service termination receives screen parameter and the current display interface data of the described user side that described user side sends, and according to the screen parameter of described user side and current display interface data, the screen of described after-sale service end shows the current display interface of described user side；Described after-sale service end catches mouse or the keyboard manipulation instruction of described after-sale service end, and sends to described user side, it is achieved the manipulation to described user side。Present invention incorporates embedded technology and cloud computing technology, effectively realize remote control, be conducive in time, carry out EMBEDDED AVIONICS long-distance Maintenance Service accurately。<!--1-->
Description
Technical field
The present invention relates to EMBEDDED AVIONICS technical field, be related specifically to embedded device and remotely assist control method and system。
Background technology
Development in science and technology is maked rapid progress, and major transformation again and again also occurs TV industry, and the 3D TV that releases one after another, intelligent television and cloud TV, the intelligent level of TV steps up, and function also gets more and more。User can run into some problems unavoidably in the process using TV, if it is desired to solve at once, has only and requests help to engineer after sale。But after sale engineer can not visit at once help user solve problem, temporarily can only carry out problem inquiry by the mode of communication on telephone, and guide user's self-healing。Owing to not only communication on telephone time-consuming but also easily make mistakes, and some problem be can hardly be explained by phone, it is possible to can understand because of user or simple question is complicated by operational deviation, have a strong impact on user further and used normally。
Summary of the invention
The main purpose of the present invention remotely assists control method and system for providing a kind of embedded device in time, carrying out EMBEDDED AVIONICS maintenance service accurately。
The present invention proposes a kind of embedded device and remotely assists prosecutor method, including step:
After-sale service termination receives the outer net IP of described user side and the port information that user side sends, and according to the outer net IP of described user side and port information, connects described user side；
Described after-sale service termination receives screen parameter and the current display interface data of the described user side that described user side sends, and according to the screen parameter of described user side and current display interface data, the screen of described after-sale service end shows the current display interface of described user side；
Described after-sale service end catches mouse or the keyboard manipulation instruction of described after-sale service end, and sends to described user side, it is achieved the manipulation to described user side。
Preferably, described after-sale service end, according to the outer net IP of user side and port information, also includes before connecting the step of described user side:
Described user side sets up the mapping relations between Intranet IP and outer net IP, Intranet port and outer net port respectively, it is thus achieved that the outer net IP of described user side and port information；
The described user side network address according to described after-sale service end, sends outer net IP and the port information of described user side to described after-sale service end。
Preferably, described after-sale service termination receives screen parameter and the current display interface data of the described user side that described user side sends, and according to the screen parameter of described user side and current display interface data, the screen of described after-sale service end shows the step of the current display interface of described user side specifically includes:
Described after-sale service termination receives the screen parameter of the described user side that described user side sends；
The described after-sale service end screen parameter according to described user side, sets up screen map table；
Described after-sale service termination receives the current display interface data of the described user side that described user side sends；
The described after-sale service end current display interface data according to described screen map table and user side, show the current display interface of described user side on the screen of described after-sale service end。
Preferably, also include before the step of the screen parameter of the described user side that the described user side of described after-sale service termination receipts sends:
Described user side reads the device file of described user side；
Described user side parses the screen parameter of described user side from the device file of described user side；
The screen parameter of described user side is sent to described after-sale service end by described user side。
Preferably, also include before the step of the current display interface data of the described user side that the described user side of described after-sale service termination receipts sends:
The current display interface of described user side is carried out screenshotss process by described user side；
Current display interface data after screenshotss process are compressed coded treatment by described user side；
Current display interface data after compressed encoding process are sent to described after-sale service end by described user side。
Preferably, described after-sale service end catches mouse or the keyboard manipulation instruction of described after-sale service end, and also includes after the step of transmission extremely described user side:
Described user side resolves mouse or the keyboard manipulation instruction of described after-sale service end, and is injected in the device file of described user side；
Described user side performs the mouse of described after-sale service end or the operation that keyboard manipulation instruction is corresponding；
The operation of described correspondence is shown in the current display interface of described user side by described user side, and returns the described user side current display interface to described user side and carry out the step of screenshotss process。
The present invention also proposes a kind of embedded device and remotely assists Ore-controlling Role, and including after-sale service end and user side, described after-sale service end includes:
First link block, for receiving the outer net IP of described user side and the port information that described user side sends, and according to the outer net IP of described user side and port information, connects described user side；
Screen processing module, for receiving screen parameter and the current display interface data of the described user side that described user side sends, and according to the screen parameter of described user side and current display interface data, the screen of described after-sale service end shows the current display interface of described user side；
Operational module, for catching mouse or the keyboard manipulation instruction of described after-sale service end, and sends to described user side, it is achieved the manipulation to described user side。
Preferably, described user side includes the second link block, and described second link block specifically includes:
Network mapping submodule, for setting up the mapping relations between Intranet IP and outer net IP, Intranet port and outer net port respectively, it is thus achieved that the outer net IP of described user side and port information；
IP/ port sends submodule, for the network address according to described after-sale service end, sends outer net IP and the port information of described user side to described after-sale service end。
Preferably, the screen processing module of described after-sale service end specifically includes:
Screen parameter receives submodule, for receiving the screen parameter of the described user side that described user side sends；
Screen map submodule, for the screen parameter according to described user side, sets up screen map table；
Interface data accepts submodule, for receiving the current display interface data of the described user side that described user side sends；
Interface display submodule, for the current display interface data according to described screen map table and user side, shows the current display interface of described user side on the screen of described after-sale service end。
Preferably, described user side also includes screen parameter generation module, and described screen parameter generation module specifically includes:
Device file reading submodule, for reading the device file of described user side；
Screen parameter analyzing sub-module, for parsing the screen parameter of described user side from the device file of described user side；
Screen parameter sends submodule, sends the screen parameter of described user side to described after-sale service end。
Preferably, described user side also includes interface data generation module, and described interface data generation module specifically includes:
Screenshotss submodule, for carrying out screenshotss process to the current display interface of described user side；
Compressed encoding submodule, is compressed coded treatment for the current display interface data after screenshotss are processed；
Interface data sends submodule, sends to described after-sale service end for the current display interface data after being processed by compressed encoding。
Preferably, described user side also includes manipulation command process module, and described manipulation command process module specifically includes:
Manipulation command analysis module, for resolving mouse or the keyboard manipulation instruction of described after-sale service end, and is injected in the device file of described user side；
Manipulation instruction performs module, for performing the mouse of described after-sale service end or the operation that keyboard manipulation instruction is corresponding；
Manipulation processes display module, for the operation of described correspondence is shown in the current display interface of described user side；
The screenshotss submodule of described interface data generation module is additionally operable to, and after described manipulation processes the current display interface that display module completes to be shown in the operation of described correspondence described user side, again the current display interface of described user side is carried out screenshotss process。
Present invention incorporates embedded technology and cloud computing technology, after-sale service end is allowed to actively find the user side being in Intranet, on-screen data stream and control command stream are configured to a unified structure, effectively realize remote control, reduce network requirement, reducing the pressure of after-sale service end, concurrent capability significantly improves, and is conducive in time, carries out EMBEDDED AVIONICS long-distance Maintenance Service accurately。
Accompanying drawing explanation
Fig. 1 is the flow chart that embedded device of the present invention remotely assists prosecutor method first embodiment；
Fig. 2 is the flow chart that embedded device of the present invention remotely assists prosecutor method the second embodiment；
Fig. 3 is the flow chart that embedded device of the present invention remotely assists prosecutor method the 3rd embodiment；
Fig. 4 is the flow chart that embedded device of the present invention remotely assists prosecutor method the 4th embodiment；
Fig. 5 is the flow chart that embedded device of the present invention remotely assists prosecutor method the 5th embodiment；
Fig. 6 is the flow chart that embedded device of the present invention remotely assists prosecutor method sixth embodiment；
Fig. 7 is the structural representation that embedded device of the present invention remotely assists Ore-controlling Role first embodiment；
Fig. 8 is the structural representation that embedded device of the present invention remotely assists Ore-controlling Role the second embodiment；
Fig. 9 is the structural representation that embedded device of the present invention remotely assists Ore-controlling Role the 3rd embodiment；
Figure 10 is the structural representation that embedded device of the present invention remotely assists Ore-controlling Role the 4th embodiment；
Figure 11 is the structural representation that embedded device of the present invention remotely assists Ore-controlling Role the 5th embodiment；
Figure 12 is the structural representation that embedded device of the present invention remotely assists Ore-controlling Role sixth embodiment。
The realization of the object of the invention, functional characteristics and advantage will in conjunction with the embodiments, are described further with reference to accompanying drawing。
Detailed description of the invention
Should be appreciated that specific embodiment described herein is only in order to explain the present invention, is not intended to limit the present invention。
As it is shown in figure 1, Fig. 1 is the flow chart that embedded device of the present invention remotely assists prosecutor method first embodiment, the embedded device that this embodiment is mentioned remotely assists prosecutor method, including:
Step S10, after-sale service termination receives the outer net IP of user side and the port information that user side sends, and according to the outer net IP of user side and port information, connects user side；
The user side of the present embodiment is EMBEDDED AVIONICS, for instance, intelligent TV set, Web TV etc.。User side is when sending outer net IP and the port information of user side, user side also sends to after-sale service end and assists request, after after-sale service termination receives assistance request, resolves outer net IP and the port information of user side, according to IP and port information, set up with user side and be connected。If successful connection, then can send screen to user side and obtain request。The outer net IP of the user side sent by user side and port information, make the after-sale service end being in outer net actively find the user side being in Intranet, it is possible to real-time transmission screen obtains request, it is achieved point-to-point communication between user side and after-sale service end。
Step S20, after-sale service termination receives the screen parameter of user side and the current display interface data that user side sends, and according to the screen parameter of user side and current display interface data, shows the current display interface of user side on the screen of service end after sale；
User side while sending assistance request to after-sale service end, the screen parameter of user side also can be sent to after-sale service end, the current display interface data of user side, after receiving the screen acquisition request that after-sale service end sends, are sent to after-sale service end by user side；Or user side is after receiving the screen acquisition request that after-sale service end sends, by sent along to the screen parameter of user side and current display interface data to after-sale service end；Or after the mouse of service end after sale or keyboard first Action Events occur, user side is again to the screen parameter of after-sale service end generation user side and current display interface data。After-sale service end will set up screen map relation between screen parameter and the screen parameter of after-sale service end of user side, and after receiving the current display interface data of user side, the current display interface of user side is shown on the screen of after-sale service end, it is achieved the screen transmission between user side and after-sale service end。
Step S30, after-sale service end catches mouse or the keyboard manipulation instruction of after-sale service end, and sends to user side, it is achieved the manipulation to user side。
After-sale service end, after the screen transmission realized between user side, registers mouse/keyboard audiomonitor, and mouse or keyboard to after-sale service end are monitored。Owing to the current display interface of user side has shown that on the screen of service end after sale, engineer can view the current display interface of user side by the screen of after-sale service end after sale。When engineer after sale is operated on the screen of service end after sale accordingly by the mouse of after-sale service end or keyboard, after-sale service end real-time capture is to mouse or KeyEvent, generate mouse or keyboard manipulation instruction, and manipulation instruction corresponding for these events is transferred to user side, it is subsequently injected in system for TV set, thus realizing the remote control function of television set, provide a new approach for remotely controlled built-in devices。
The present embodiment combines embedded technology and cloud computing technology, after-sale service end is allowed to actively find the user side being in Intranet, on-screen data stream and control command stream are configured to a unified structure, effectively realize remote control, reduce network requirement, reducing the pressure of after-sale service end, concurrent capability significantly improves, and is conducive in time, carries out EMBEDDED AVIONICS long-distance Maintenance Service accurately。
As in figure 2 it is shown, Fig. 2 is the flow chart that embedded device of the present invention remotely assists prosecutor method the second embodiment。Also include before step S10:
Step S41, user side sets up the mapping relations between Intranet IP and outer net IP, Intranet port and outer net port respectively, it is thus achieved that the outer net IP of user side and port information；
User side utilizes UPNP agreement, it is achieved be in the network mapping between the user side of Intranet and external network, it is thus achieved that outer net IP that user side is corresponding and port, for instance the television set of Intranet and the port mapping of router。After-sale service end can actively find, by outer net IP corresponding to user side and port, the user side being in Intranet, and send screen in real time and obtain request。
Step S42, the user side network address according to after-sale service end, outer net IP and the port information of user side is sent to after-sale service end。
Outer net IP and port are formed packet by user side, set up according to the network address of built-in after-sale service end and connect, and the packet assembled and assistance request are sent。If sending asks successfully, then the port mapped in this locality sets up oracle listener, monitors the request of after-sale service end。
The present embodiment utilizes UPNP agreement, realize the network mapping being between the user side of Intranet and external network, obtain outer net IP corresponding to user side and port, be conducive to the after-sale service end outer net IP by user side and port to actively find the user side being in Intranet, successfully realize point-to-point communication between user side and after-sale service end。
As it is shown on figure 3, Fig. 3 is the flow chart that embedded device of the present invention remotely assists prosecutor method the 3rd embodiment。Step S20 specifically includes:
Step S21, after-sale service termination receives the screen parameter of the user side that user side sends；
Step S22, the after-sale service end screen parameter according to user side, set up screen map table；
After-sale service end sets up mapping relations between the screen parameter and the screen parameter of after-sale service end self of user side, generates screen map table, waits the current display interface data that user side sends。
Step S23, after-sale service termination receives the current display interface data of the user side that user side sends；
Step S24, the after-sale service end current display interface data according to screen map table and user side, the screen of service end after sale shows the current display interface of user side。
The current display interface of user side, after receiving the current display interface data of user side, is shown on the screen of after-sale service end by after-sale service end, it is achieved the screen transmission between user side and after-sale service end。Owing to the current display interface of user side has shown that on the screen of service end after sale, engineer can view the current display interface of user side by the screen of after-sale service end after sale。
The present embodiment passes through screen map, realize the screen transmission between user side and after-sale service end, engineer need not reach the spot it is seen that the present situation of user side after sale, is conducive in time the situation of user side being judged, makes and keep in repair policy fast and accurately。
As shown in Figure 4, Fig. 4 is the flow chart that embedded device of the present invention remotely assists prosecutor method the 4th embodiment。Also include before step S21:
Step S51, user side reads the device file of user side；
Step S52, user side parses the screen parameter of user side from the device file of user side；
User side, after starting long-range association control software, actively reads the underlying device file of local system, parses current screen parameter from file, analyze the screen message of user side。
Step S53, the screen parameter of user side is sent to after-sale service end by user side。
The screen parameter of user side is packaged into packet by user side, sends to after-sale service end；Or user side while sending assistance request to after-sale service end, the screen parameter of user side, outer net IP and port is also together packaged into packet and sends to after-sale service end；Or user side is after receiving the screen acquisition request that after-sale service end sends, and together transmits the screen parameter of user side and current display interface data to after-sale service end。
Screen parameter is sent to after-sale service end by the user side of the present embodiment, the screen map between user side and after-sale service end is realized for after-sale service end, after the current display interface data receiving user side transmission waiting, the current display interface of user side is shown on the screen of after-sale service end, be conducive to engineer after sale to understand user side situation in time, make and keep in repair policy fast and accurately。
As it is shown in figure 5, Fig. 5 is the flow chart that embedded device of the present invention remotely assists prosecutor method the 5th embodiment。Also include before step S23:
Step S61, the current display interface of user side is carried out screenshotss process by user side；
User side carries out screenshotss process, it is thus achieved that the screen shots of the current display interface of user side after receiving the screen acquisition request of after-sale service end。
Step S62, the current display interface data after screenshotss process are compressed coded treatment by user side；
The screen shots intercepted is compressed coded treatment by user side, forms video flowing。
Step S63, the current display interface data after compressed encoding process are sent to after-sale service end by user side。
The current display interface data forming video flowing are sent to after-sale service end by the user side of the present embodiment, the screen transmission between user side and after-sale service end is realized for after-sale service end, be conducive to engineer after sale to understand user side situation in time, make and keep in repair policy fast and accurately。
As shown in Figure 6, Fig. 6 is the flow chart that embedded device of the present invention remotely assists prosecutor method sixth embodiment。Also include after step S23:
Step S71, user side resolves mouse or the keyboard manipulation instruction of after-sale service end, and is injected in the device file of user side；
User side resolves event type after receiving manipulation instruction, and in event registration to equipment bottom document。
Step S72, user side performs the mouse of after-sale service end or the operation that keyboard manipulation instruction is corresponding；
The equipment bottom document of user side can automated to respond to event after receiving registered events, completes the operation that manipulation instruction is corresponding, namely realizes the after-sale service end remote control to user side。
Step S73, corresponding operation is shown in the current display interface of user side by user side, and returns the user side current display interface to user side and carry out the step of screenshotss process。
User side is while completing manipulation instruction, and also on the screen of user side, display is corresponding operates, and display interface carries out screenshotss again, sends to after-sale service end。Such as: if mouse event, the movement of mouse will be shown on interface, transmit interface data to after-sale service end simultaneously, the screen of after-sale service end also will reveal whether the movement of mouse。
The present embodiment passes through the user side response to manipulation instruction, realize the after-sale service end remote control to user side, engineer on the operating computer of service end after sale, can help user to solve problem, can also prompt the user on how solution problem simultaneously in time, accurately after sale。
As it is shown in fig. 7, Fig. 7 is the structural representation that embedded device of the present invention remotely assists Ore-controlling Role first embodiment, the embedded device that this embodiment is mentioned remotely assists Ore-controlling Role, and including after-sale service end 100 and user side 200, after-sale service end 100 includes:
First link block 110, for receiving the outer net IP of user side 200 and the port information that user side 200 sends, and according to the outer net IP of user side 200 and port information, connects user side 200；
Screen processing module 120, for receiving screen parameter and the current display interface data of the user side 200 that user side 200 sends, and according to the screen parameter of user side 200 and current display interface data, the screen of service end 100 after sale shows the current display interface of user side 200；
Operational module 130, for catching mouse or the keyboard manipulation instruction of after-sale service end 100, and sends to user side 200, it is achieved the manipulation to user side 200。
The user side 200 of the present embodiment is EMBEDDED AVIONICS, for instance, intelligent TV set, Web TV etc.。User side 200 is when sending outer net IP and the port information of user side 200, user side 200 also sends to after-sale service end 100 and assists request, after first link block 110 receives assistance request, resolve outer net IP and the port information of user side 200, according to IP and port information, set up with user side 200 and be connected。If successful connection, then can send screen to user side 200 and obtain request。The outer net IP of the user side 200 sent by user side 200 and port information, the after-sale service end 100 being in outer net is made to actively find the user side 200 being in Intranet, and transmission screen that can be real-time obtains request, it is achieved point-to-point communication between user side 200 and after-sale service end 100。User side 200 while sending assistance request to after-sale service end 100, the screen parameter of user side 200 also can be sent to after-sale service end 100, the current display interface data of user side 200, after receiving the screen acquisition request that after-sale service end 100 sends, are sent to after-sale service end 100 by user side 200；Or user side 200 is after receiving the screen acquisition request that after-sale service end 100 sends, by sent along to the screen parameter of user side 200 and current display interface data to after-sale service end 100；Or after the mouse of service end 100 after sale or keyboard first Action Events occur, there are screen parameter and the current display interface data of user side 200 in user side 200 again to after-sale service end 100。Screen processing module 120 will set up screen map relation between screen parameter and the screen parameter of after-sale service end 100 of user side 200, and after receiving the current display interface data of user side 200, the current display interface of user side 200 is shown on the screen of after-sale service end 100, it is achieved the screen transmission between user side 200 and after-sale service end 100。Screen processing module 120 is after the screen transmission realized between user side 200, and operational module 130 registers mouse/keyboard audiomonitor, and mouse or keyboard to after-sale service end 100 are monitored。Owing to the current display interface of user side 200 has shown that on the screen of service end 100 after sale, engineer can view the current display interface of user side 200 by the screen of after-sale service end 100 after sale。When engineer after sale is operated on the screen of service end 100 after sale accordingly by the mouse of after-sale service end 100 or keyboard, operational module 130 real-time capture is to mouse or KeyEvent, generate mouse or keyboard manipulation instruction, and manipulation instruction corresponding for these events is transferred to user side 200, it is subsequently injected in system for TV set, thus realizing the remote control function of television set, provide a new approach for remotely controlled built-in devices。The present embodiment combines embedded technology and cloud computing technology, after-sale service end 100 is allowed to actively find the user side 200 being in Intranet, on-screen data stream and control command stream are configured to a unified structure, effectively realize remote control, reduce network requirement, reducing the pressure of after-sale service end 100, concurrent capability significantly improves, and is conducive in time, carries out EMBEDDED AVIONICS long-distance Maintenance Service accurately。
As shown in Figure 8, Fig. 8 is the structural representation that embedded device of the present invention remotely assists Ore-controlling Role the second embodiment。
User side 200 includes the second link block 210, and the second link block 210 specifically includes:
Network mapping submodule 211, for setting up the mapping relations between Intranet IP and outer net IP, Intranet port and outer net port respectively, it is thus achieved that the outer net IP of user side 200 and port information；
IP/ port sends submodule 212, for the network address according to after-sale service end 100, sends outer net IP and the port information of user side 200 to after-sale service end 100。
In the present embodiment, the network mapping submodule 211 of the second link block 210 utilizes UPNP agreement, realize the network mapping being between user side 200 and the external network of Intranet, it is thus achieved that the outer net IP of user side 200 correspondence and port, for instance the television set of Intranet and the port mapping of router。After-sale service end 100 can actively find, by the outer net IP of user side 200 correspondence and port, the user side 200 being in Intranet, and sends screen acquisition request in real time。IP/ port sends submodule 212 and outer net IP and port is formed packet, sets up according to the network address of built-in after-sale service end 100 and connects, and the packet assembled and assistance request is sent。If sending asks successfully, then the port mapped in this locality sets up oracle listener, monitors the request of after-sale service end 100。The present embodiment utilizes UPNP agreement, realize the network mapping being between user side 200 and the external network of Intranet, obtain outer net IP and the port of user side 200 correspondence, be conducive to the after-sale service end 100 outer net IP by user side 200 and port to actively find the user side 200 being in Intranet, successfully realize point-to-point communication between user side 200 and after-sale service end 100。
As it is shown in figure 9, Fig. 9 is the structural representation that embedded device of the present invention remotely assists Ore-controlling Role the 3rd embodiment。
The screen processing module 120 of after-sale service end 100 specifically includes:
Screen parameter receives submodule 121, for receiving the screen parameter of the user side 200 that user side 200 sends；
Screen map submodule 122, for the screen parameter according to user side 200, sets up screen map table；
Interface data accepts submodule 123, for receiving the current display interface data of the user side 200 that user side 200 sends；
Interface display submodule 124, for the current display interface data according to screen map table and user side 200, shows the current display interface of user side 200 on the screen of service end 100 after sale。
In the present embodiment, the screen map submodule 122 of screen processing module 120 sets up mapping relations between the screen parameter and the screen parameter of after-sale service end 100 self of user side 200, generate screen map table, wait the current display interface data that user side 200 sends。Interface data accepts submodule 123 after receiving the current display interface data of user side 200, the current display interface of user side 200 is shown on the screen of after-sale service end 100 by interface display submodule 124, it is achieved the screen transmission between user side 200 and after-sale service end 100。Owing to the current display interface of user side 200 has shown that on the screen of service end 100 after sale, engineer can view the current display interface of user side 200 by the screen of after-sale service end 100 after sale。The present embodiment passes through screen map, realize the screen transmission between user side 200 and after-sale service end 100, engineer need not reach the spot it is seen that the present situation of user side 200 after sale, is conducive in time the situation of user side 200 being judged, makes and keep in repair policy fast and accurately。
As shown in Figure 10, Figure 10 is the structural representation that embedded device of the present invention remotely assists Ore-controlling Role the 4th embodiment。
User side 200 also includes screen parameter generation module 220, and screen parameter generation module 220 specifically includes:
Device file reading submodule 221, for reading the device file of user side 200；
Screen parameter analyzing sub-module 222, for parsing the screen parameter of user side 200 from the device file of user side 200；
Screen parameter sends submodule 223, sends the screen parameter of user side 200 to after-sale service end 100。
The user side 200 of the present embodiment is after starting long-range association control software, the device file reading submodule 221 of screen parameter generation module 220 actively reads the underlying device file of local system, screen parameter analyzing sub-module 222 parses current screen parameter from file, analyzes the screen message of user side 200。Screen parameter sends submodule 223 and the screen parameter of user side 200 is packaged into packet, sends to after-sale service end 100；Or user side 200 while sending assistance request to after-sale service end 100, the screen parameter of user side 200, outer net IP and port is also together packaged into packet and sends to after-sale service end 100；Or user side 200 is after receiving the screen acquisition request that after-sale service end 100 sends, and together transmits the screen parameter of user side 200 and current display interface data to after-sale service end 100。Screen parameter is sent to after-sale service end 100 by the user side 200 of the present embodiment, the screen map between user side 200 and after-sale service end 100 is realized for after-sale service end 100, after the current display interface data receiving user side 200 transmission waiting, the current display interface of user side 200 is shown on the screen of after-sale service end 100, be conducive to engineer after sale to understand user side 200 situation in time, make and keep in repair policy fast and accurately。
As shown in figure 11, Figure 11 is the structural representation that embedded device of the present invention remotely assists Ore-controlling Role the 5th embodiment。
User side 200 also includes interface data generation module 230, and interface data generation module 230 specifically includes:
Screenshotss submodule 231, for carrying out screenshotss process to the current display interface of user side 200；
Compressed encoding submodule 232, is compressed coded treatment for the current display interface data after screenshotss are processed；
Interface data sends submodule 233, sends to after-sale service end 100 for the current display interface data after being processed by compressed encoding。
After the user side 200 of the present embodiment receives the screen acquisition request of after-sale service end 100, the screenshotss submodule 231 of interface data generation module 230 carries out screenshotss process, it is thus achieved that the screen shots of the current display interface of user side 200。The screen shots intercepted is compressed coded treatment by compressed encoding submodule 232, forms video flowing。The current display interface data forming video flowing are sent to after-sale service end 100 by the user side 200 of the present embodiment, the screen transmission between user side 200 and after-sale service end 100 is realized for after-sale service end 100, be conducive to engineer after sale to understand user side 200 situation in time, make and keep in repair policy fast and accurately。
As shown in figure 12, Figure 12 is the structural representation that embedded device of the present invention remotely assists Ore-controlling Role sixth embodiment。
User side 200 also includes manipulation command process module 240, and manipulation command process module 240 specifically includes:
Manipulation command analysis module 241, for resolving mouse or the keyboard manipulation instruction of after-sale service end 100, and is injected in the device file of user side 200；
Manipulation instruction performs module 242, for performing the mouse of after-sale service end 100 or the operation that keyboard manipulation instruction is corresponding；
Manipulation processes display module 243, for corresponding operation is shown in the current display interface of user side 200；
The screenshotss submodule 231 of interface data generation module 230 is additionally operable to, and after manipulation processes the current display interface that display module 243 completes to be shown in corresponding operation user side 200, again the current display interface of user side 200 is carried out screenshotss process。
After the user side 200 of the present embodiment receives manipulation instruction, the manipulation command analysis module 241 of manipulation command process module 240 resolves event type, and in event registration to equipment bottom document。After the equipment bottom document of user side 200 receives registered events, manipulation instruction performs module 242 can automated to respond to event, completes the operation that manipulation instruction is corresponding, namely realizes the after-sale service end 100 remote control to user side 200。
While manipulation instruction execution module 242 completes manipulation instruction, manipulation processes the display module 243 also corresponding operation of display on the screen of user side 200, meanwhile, display interface is carried out screenshotss by the screenshotss submodule 231 of interface data generation module 230 again, sends to after-sale service end 100。Such as: if mouse event, the movement of mouse will be shown on interface, transmit interface data to after-sale service end 100 simultaneously, the screen of after-sale service end 100 also will reveal whether the movement of mouse。The present embodiment passes through the user side 200 response to manipulation instruction, realize the after-sale service end 100 remote control to user side 200, engineer on the operating computer of service end 100 after sale, can help user to solve problem, can also prompt the user on how solution problem simultaneously in time, accurately after sale。
The foregoing is only the preferred embodiments of the present invention; not thereby the scope of the claims of the present invention is limited; every equivalent structure utilizing description of the present invention and accompanying drawing content to make or equivalence flow process conversion; or directly or indirectly it is used in other relevant technical fields, all in like manner include in the scope of patent protection of the present invention。
Claims (10)
1. an embedded device remotely assists prosecutor method, it is characterised in that include step:
User side utilizes UPNP agreement, it is achieved be in the network mapping between the user side of Intranet and external network, it is thus achieved that outer net IP that user side is corresponding and port information；Described user side is television set；
Outer net IP and port are formed packet by user side, are connected with the foundation of after-sale service end according to the network address of built-in after-sale service end, and the packet assembled and assistance request are sent；If sending asks successfully, then the port mapped in this locality sets up oracle listener, monitors the request of after-sale service end；
After-sale service termination receives the outer net IP of described user side and the port information that user side sends, and according to the outer net IP of described user side and port information, connects described user side；
Described after-sale service termination receives screen parameter and the current display interface data of the described user side that described user side sends, and according to the screen parameter of described user side and current display interface data, the screen of described after-sale service end shows the current display interface of described user side；
Described after-sale service end real-time capture, to mouse or KeyEvent, generating mouse or keyboard manipulation instruction, and manipulation instruction corresponding for these events is transferred to user side, being subsequently injected in system for TV set, thus realizing the remote control function of television set。
2. embedded device according to claim 1 remotely assists prosecutor method, it is characterized in that, described after-sale service termination receives screen parameter and the current display interface data of the described user side that described user side sends, and according to the screen parameter of described user side and current display interface data, the screen of described after-sale service end shows the step of the current display interface of described user side specifically includes:
Described after-sale service termination receives the screen parameter of the described user side that described user side sends；
The described after-sale service end screen parameter according to described user side, sets up screen map table；
Described after-sale service termination receives the current display interface data of the described user side that described user side sends；
The described after-sale service end current display interface data according to described screen map table and user side, show the current display interface of described user side on the screen of described after-sale service end。
3. embedded device according to claim 2 remotely assists prosecutor method, it is characterised in that also include before the step of the screen parameter of the described user side that the described after-sale service termination described user side of receipts sends:
Described user side reads the device file of described user side；
Described user side parses the screen parameter of described user side from the device file of described user side；
The screen parameter of described user side is sent to described after-sale service end by described user side。
4. the embedded device according to Claims 2 or 3 remotely assists prosecutor method, it is characterised in that also include before the step of the current display interface data of the described user side that the described after-sale service termination described user side of receipts sends:
The current display interface of described user side is carried out screenshotss process by described user side；
Current display interface data after screenshotss process are compressed coded treatment by described user side；
Current display interface data after compressed encoding process are sent to described after-sale service end by described user side。
5. embedded device according to claim 4 remotely assists prosecutor method, it is characterized in that, described after-sale service end real-time capture to mouse or KeyEvent, generates mouse or keyboard manipulation instruction, and also includes after manipulation instruction corresponding for these events is transferred to the step of user side:
Described user side resolves mouse or the keyboard manipulation instruction of described after-sale service end, and is injected in the device file of described user side；
Described user side performs the mouse of described after-sale service end or the operation that keyboard manipulation instruction is corresponding；
The operation of described correspondence is shown in the current display interface of described user side by described user side, and returns the described user side current display interface to described user side and carry out the step of screenshotss process。
6. an embedded device remotely assists Ore-controlling Role, it is characterised in that including after-sale service end and user side, described after-sale service end includes:
First link block, for receiving the outer net IP of described user side and the port information that described user side sends, and according to the outer net IP of described user side and port information, connects described user side；Described user side is television set；
Screen processing module, for receiving screen parameter and the current display interface data of the described user side that described user side sends, and according to the screen parameter of described user side and current display interface data, the screen of described after-sale service end shows the current display interface of described user side；
Operational module, for after-sale service end real-time capture to mouse or KeyEvent, generating mouse or keyboard manipulation instruction, and manipulation instruction corresponding for these events is transferred to user side, being subsequently injected in system for TV set, thus realizing the remote control function of television set；Described user side includes the second link block, and described second link block specifically includes:
Network mapping submodule, is used for utilizing UPNP agreement, it is achieved be in the network mapping between the user side of Intranet and external network, it is thus achieved that outer net IP that user side is corresponding and port information；
IP/ port sends submodule, for outer net IP and port are formed packet, is connected with the foundation of after-sale service end according to the network address of built-in after-sale service end, and the packet assembled and assistance request is sent；If sending asks successfully, then the port mapped in this locality sets up oracle listener, monitors the request of after-sale service end。
7. embedded device according to claim 6 remotely assists Ore-controlling Role, it is characterised in that the screen processing module of described after-sale service end specifically includes:
Screen parameter receives submodule, for receiving the screen parameter of the described user side that described user side sends；
Screen map submodule, for the screen parameter according to described user side, sets up screen map table；
Interface data accepts submodule, for receiving the current display interface data of the described user side that described user side sends；
Interface display submodule, for the current display interface data according to described screen map table and user side, shows the current display interface of described user side on the screen of described after-sale service end。
8. embedded device according to claim 7 remotely assists Ore-controlling Role, it is characterised in that described user side also includes screen parameter generation module, and described screen parameter generation module specifically includes:
Device file reading submodule, for reading the device file of described user side；
Screen parameter analyzing sub-module, for parsing the screen parameter of described user side from the device file of described user side；
Screen parameter sends submodule, sends the screen parameter of described user side to described after-sale service end。
9. the embedded device according to claim 7 or 8 remotely assists Ore-controlling Role, it is characterised in that described user side also includes interface data generation module, and described interface data generation module specifically includes:
Screenshotss submodule, for carrying out screenshotss process to the current display interface of described user side；
Compressed encoding submodule, is compressed coded treatment for the current display interface data after screenshotss are processed；
Interface data sends submodule, sends to described after-sale service end for the current display interface data after being processed by compressed encoding。
10. embedded device according to claim 9 remotely assists Ore-controlling Role, it is characterised in that described user side also includes manipulation command process module, and described manipulation command process module specifically includes:
Manipulation command analysis module, for resolving mouse or the keyboard manipulation instruction of described after-sale service end, and is injected in the device file of described user side；
Manipulation instruction performs module, for performing the mouse of described after-sale service end or the operation that keyboard manipulation instruction is corresponding；
Manipulation processes display module, for the operation of described correspondence is shown in the current display interface of described user side；
The screenshotss submodule of described interface data generation module is additionally operable to, and after described manipulation processes the current display interface that display module completes to be shown in the operation of described correspondence described user side, again the current display interface of described user side is carried out screenshotss process。
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210282274.5A CN102833321B (en) | 2012-08-09 | 2012-08-09 | Embedded device remotely assists control method and system |
| HK13107158.8A HK1180472A1 (en) | 2012-08-09 | 2013-06-19 | Embedded type equipment long-distance control method and system |
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| CN201210282274.5A CN102833321B (en) | 2012-08-09 | 2012-08-09 | Embedded device remotely assists control method and system |
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| CN102833321A CN102833321A (en) | 2012-12-19 |
| CN102833321B true CN102833321B (en) | 2016-06-22 |
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| CN104426990A (en) * | 2013-09-09 | 2015-03-18 | 联想(北京)有限公司 | Control method and control device |
| CN103488452A (en) * | 2013-09-11 | 2014-01-01 | 天脉聚源(北京)传媒科技有限公司 | Controller |
| CN103942044B (en) * | 2014-03-18 | 2017-08-25 | 北京领通科技有限公司 | remote assistance method and system in mobile terminal application |
| CN104093080A (en) * | 2014-06-27 | 2014-10-08 | 四川长虹电器股份有限公司 | Intelligent television remote debugging system and method |
| CN109660581B (en) * | 2017-10-11 | 2021-11-16 | 阿里巴巴集团控股有限公司 | Physical machine management method, device and system |
| CN108508799A (en) * | 2018-04-02 | 2018-09-07 | 珠海安联锐视科技股份有限公司 | A kind of long-range control method |
| CN110557510A (en) * | 2018-05-31 | 2019-12-10 | 京瓷办公信息系统株式会社 | Image forming apparatus, image forming system, and communication processing method |
| CN109996121A (en) * | 2019-04-12 | 2019-07-09 | 晶晨半导体(上海)股份有限公司 | A kind of method of remote control video playing terminal |
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| EP1002407B1 (en) * | 1997-06-25 | 2005-12-28 | Samsung Electronics Co. Ltd. | Method and apparatus for a home network auto-tree builder |
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| CN102833321A (en) | 2012-12-19 |
| HK1180472A1 (en) | 2013-10-18 |
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