CN102752624B - The method of television fault remote diagnosis, television set and system - Google Patents
The method of television fault remote diagnosis, television set and system Download PDFInfo
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Abstract
The present invention discloses a kind of method of television fault remote diagnosis, comprises the following steps: the running status of application software in monitoring television; When television applications software failure, by fault message write application daily record, and set up network by general-purpose proxy and server and be connected, by described application Log Shipping to server.The present invention also discloses the system of a kind of television set and a kind of television fault remote diagnosis.The present invention can reduce the maintenance cost of television set.
Description
Technical field
The invention belongs to technical field of television sets, particularly a kind of method of television fault remote diagnosis, television set and system.
Background technology
Along with the development of IC technology, inside television structure is more and more integrated.After hardware Highgrade integration and modularization, television set occurs that the probability of hardware fault is more and more lower.But become increasingly complex along with television software system, the application program of installation gets more and more, and television set occurs that the probability of the software issues such as corrupted data increases greatly.Present stage, television set occurred that software issue fault needs engineer after sale to make house calls and just can deal with problems, and so not only maintenance cycle is long, and causes the increase of business manpower cost.
Summary of the invention
Main purpose of the present invention is a kind of method providing television fault remote diagnosis, and being intended to solve in prior art needs manual maintenance, causes the technical problem that maintenance cost is higher.
In order to realize goal of the invention, the invention provides a kind of method of television fault remote diagnosis, comprising the following steps:
The running status of application software in monitoring television;
When television applications software failure, by fault message write application daily record, and set up network by general-purpose proxy and server and be connected, by described application Log Shipping to server.
Preferably, further comprising the steps of before television applications software failure:
Call the runnability of application programming interface to television operation system comprising application response evaluation and test function to detect;
The operating system performance data detected are sent to server.
Preferably, further comprising the steps of after execution institute is in steps:
According to the fault recovery instruction received, the application software broken down is recovered.
Preferably, comprise after the operating system performance data detected are sent to server by television set:
According to the cleaned system instruction received, the operating system redundant data in television set internal memory and junk information are cleared up.
The present invention also provides a kind of television set, and it comprises:
Monitoring module, for the running status of application software in monitoring television;
Fault processing module, for when television applications software failure, by fault message write application daily record, and sets up network by general-purpose proxy and server and is connected, by described application Log Shipping to server.
Preferably, above-mentioned television set also comprises:
Runnability detection module, detects for calling the runnability of application programming interface to television operation system comprising application response evaluation and test function;
The operating system performance data detected are sent to server by performance data sending module.
Preferably, above-mentioned television set also comprises:
Failure Recovery Module, for according to the fault recovery instruction received, recovers the application software broken down.
Preferably, above-mentioned television set also comprises:
Cleaned system module, for according to the fault recovery instruction received, clears up the operating system redundant data in television set internal memory and junk information.
The present invention also provides a kind of system of television fault remote diagnosis, and it comprises television set and server, and described television set comprises: monitoring module, for the running status of application software in monitoring television; Fault processing module, for when television applications software failure, by fault message write application daily record, and sets up network by general-purpose proxy and server and is connected, by described application Log Shipping to server.Described server is used for setting up network with described television set and is connected, and receives the application daily record that television set sends, and judges whether fault wherein meets alarm conditions, if so, then produces warning information according to keyword; If not, then search the fault whether having same keyword in a database, if had, the method for automatic feedback handling failure is to television set.
Preferably, described server is also for sending fault recovery instruction and cleaned system instruction to television set.
The present invention sets up a network passage, television fault data, user's health check-up data and machine real time operating data can be sent to server, operate accordingly according to different data at server end for remote service engineer, solve television fault very soon and make television set be operated in optimum state.Present invention can be implemented in server end to safeguard television set, not needing artificial on-site maintenance television set, because this reducing maintenance cost, and improving maintenance efficiency.
Accompanying drawing explanation
Fig. 1 is the flow chart of the method for television fault remote diagnosis in one embodiment of the invention;
Fig. 2 is the flow chart of steps that the method for television fault remote diagnosis in one embodiment of the invention detects television operation system performance information;
Fig. 3 is the structural representation of television set in one embodiment of the invention;
Fig. 4 is the structural representation of television set in a preferred embodiment of the present invention;
Fig. 5 is the structural representation of television set in a preferred embodiment of the present invention.
The realization of the object of the invention, functional characteristics and advantage will in conjunction with the embodiments, are described further with reference to accompanying drawing.
Embodiment
Should be appreciated that specific embodiment described herein only in order to explain the present invention, be not intended to limit the present invention.
Core concept of the present invention is that providing a kind of by network remote service just can solve the method for software fault problem, user can regularly check UP to television set status of using simultaneously, then check data is uploaded onto the server, remote service engineer can judge television set behaviour in service according to the data uploaded, and proposes the suggestion that some optimize system for TV set operation.
With reference to the flow chart that Fig. 1, Fig. 1 are the embodiment of the method for television fault remote diagnosis of the present invention.As shown in Figure 1, this flow process comprises the following steps:
Step S10, the running status of application software in monitoring television; In the embodiment of the present invention, television set has Android operation system, has multiple application software.By loading monitoring software in a television set, this monitoring software, when television boot-strap, namely starts the running status of each application software in monitoring television.
Step S20, when television applications software failure, by fault message write application daily record, and sets up network by general-purpose proxy and server and is connected, by described application Log Shipping to server.Such as, fault message write, when application software breaks down, is applied daily record by monitoring software.In the embodiment of the present invention, in order to can the fault of Timeliness coverage application software, remote service engineer by general-purpose proxy technology, the log information that application software produces delivered to server end in time, so that can understand the ruuning situation of application in a unified window.As is well known to the skilled person, general-purpose proxy refers to telecommunication network Connection Proxy instrument.Such as in some network applications, if the content of number of site can not show, by the address of this website being input to the link bar of the instrument of agency, by acting on behalf of TO.In the embodiment of the present invention, exit if the system application of television set breaks down or cause system in case of system halt, data mode during fault can be recorded in application daily record by application software, now television set and startup separator handling procedure, extracts application daily record and is then sent to server end for service engineering's teacher treatment and analysis by the mode of general-purpose proxy.
The embodiment of the present invention sets up a network passage by general-purpose proxy technology, television fault data, user's health check-up data and machine real time operating data can be sent to server, operate accordingly according to different data at server end for remote service engineer, solve television fault very soon and make television set be operated in optimum state.Such as when machine occurs causing blank screen not started shooting due to program corruption, service engineering teacher can operate failed machines online according to the log run, and then solves problem by the mode of software reinstallation or upgrading.Owing to not needing on-site maintenance television set, because this reducing maintenance cost, and improve maintenance efficiency.
In a preferred embodiment of the present invention, comprise after above-mentioned steps S20:
According to the fault recovery instruction received, the application software broken down is recovered.Such as, after server receives application daily record, can display application daily record, service engineering teacher according to the content of application daily record, can do some process targetedly, such as, sends the fault recovery instruction such as refitting system or upgrade software to television set.After television set receives these fault recovery instructions, startup separator recovery routine recovers the application software broken down.
With reference to Fig. 2, in another preferred embodiment of the present invention, also can comprise the following steps before above-mentioned steps S20:
Step S21, calls the runnability of application programming interface API to television operation system comprising application response evaluation and test ARM function and detects; There is ARM(Application ResponseMeasurement, application response is evaluated and tested) the API(Application ProgrammingInterface of function, application programming interface) be that series of standards is called, it can carry out performance evaluating to operating application program.API is mainly by evaluating and testing the runnability of the response time evaluating system of application program.This programme is when television set normally runs, by the mode calling ARM API, system performance is detected, accurately can judge the bottleneck that systems soft ware runs, the system CPU speed of service and EMS memory occupation state can be detected, for optimization system provides reliable Data safeguard simultaneously.
The operating system performance data detected are sent to server by step S22.Such as, by the sending module in television set, the performance data of operating system is sent to server, handles accordingly for service engineering teacher.Scheme in the embodiment of the present invention possesses Installed System Memory and manually clears up and system running speed detection, and user can clear up system redundancy data and optimize the CPU speed of service.Such as, server end has troubleshooting center, and after receiving operating system performance data, service engineering teacher can provide Operating Guideline according to data status to user at troubleshooting center, makes user make system works in optimum state according to instructing actions menu.Such as, in one embodiment, comprise after the operating system performance data detected are sent to server by television set:
According to the cleaned system instruction received, the operating system redundant data in television set internal memory and junk information are cleared up.Such as, because system for TV set loading application programs is more, when user exits application program, the thread of this application program, also in utilization, takies the memory source of system and affects CPU operating rate; Simultaneity factor memory space there will be block corruptions through repeatedly using; The ultra-high frequency state that is often operated in CPU can cause CPU easily aging, the problems such as working temperature rising.These problems above-mentioned can upload health check-up data to server by television set, and then service engineering teacher provides Operating Guideline according to data status to user, make user make system works in optimum state according to instructing actions menu.
The present invention also provides a kind of television set, can be to implement the above described method.With reference to Fig. 3, it comprises:
Monitoring module 10, for the running status of application software in monitoring television;
Fault processing module 20, for when television applications software failure, by fault message write application daily record, and sets up network by general-purpose proxy and server and is connected, by described application Log Shipping to server.
In the embodiment of the present invention, monitoring software can be loaded in a television set.Monitoring module 10 and fault processing module 20 can be two parts in this monitoring software.Further, monitoring module 10, when television boot-strap, namely starts the running status of each application software in monitoring television.In the embodiment of the present invention, in order to can the fault of Timeliness coverage application software, the log information that application software produces, by general-purpose proxy technology, is delivered to server end by fault processing module 20 in time, so that remote service engineer can understand the ruuning situation of application in a unified window.Such as, exit if the system application of television set breaks down or cause system in case of system halt, data mode during fault can be recorded in application daily record by application software, and fault processing module 20 extracts application daily record and is then sent to server end for service engineering's teacher treatment and analysis by the mode of general-purpose proxy.
With reference to Fig. 4, in a preferred embodiment of the present invention, above-mentioned television set also comprises:
Runnability detection module 30, detects for calling the runnability of application programming interface API to television operation system comprising application response evaluation and test ARM function;
The operating system performance data detected are sent to server by performance data sending module 40.
There is ARM(Application Response Measurement, application response is evaluated and tested) the API(Application Programming Interface of function, application programming interface) be series of standards calling interface, it can carry out performance evaluating to operating application program.API is mainly by evaluating and testing the runnability of the response time evaluating system of application program.In the embodiment of the present invention, runnability detection module 30 also can be a part in aforementioned monitoring software.The mode being called ARM API by runnability detection module 30 is detected system performance, accurately can judge the bottleneck that systems soft ware runs, the system CPU speed of service and EMS memory occupation state can be detected, for optimization system provides reliable Data safeguard simultaneously.
Scheme in the embodiment of the present invention possesses Installed System Memory and manually clears up and system running speed detection, and user can clear up system redundancy data and optimize the CPU speed of service.Such as, server has troubleshooting center, and after receiving operating system performance data, service engineering teacher can provide Operating Guideline according to data status to user, makes user make system works in optimum state according to instructing actions menu.
With reference to shown in Fig. 5, in one embodiment, above-mentioned television set also comprises:
Failure Recovery Module 50, for according to the fault recovery instruction received, recovers the application software broken down.Such as, after server receives application daily record, can display application daily record, service engineering teacher according to the content of application daily record, can do some process targetedly, such as, sends the fault recovery instruction such as refitting system or upgrade software to television set.After television set receives these fault recovery instructions, startup separator recovers module 50 and recovers the application software broken down.In the embodiment of the present invention, Failure Recovery Module 50 and follow-up cleaned system module 60 also can be two parts in aforementioned monitoring software.
Cleaned system module 60, for according to the fault recovery instruction received, clears up the operating system redundant data in television set internal memory and junk information.Such as, because system for TV set loading application programs is more, when user exits application program, the thread of this application program, also in utilization, takies the memory source of system and affects CPU operating rate; Simultaneity factor memory space there will be block corruptions through repeatedly using; The ultra-high frequency state that is often operated in CPU can cause CPU easily aging, the problems such as working temperature rising.These problems above-mentioned can upload health check-up data to server by television set, then service engineering teacher provides Operating Guideline according to data status to user, user makes cleaned system module 60 carry out work according to instructing actions menu, operating system redundant data in television set and junk information are cleared up, makes system works in optimum state.
In the embodiment of the present invention, monitoring software is the application software based on android system exploitation, freely can install and remove stage makeup and costume, various android system television set and other electronic product based on android system can be applied to, possess well compatible and portable.
The present invention also provides a kind of system of television fault remote diagnosis, and this system comprises aforementioned television set and server.Concrete, in this system, television set operation principle and implementation can refer to the embodiment corresponding to earlier figures 1 to Fig. 5, and such as, television set comprises: aforementioned monitoring module 10 and fault processing module 20 etc.In the embodiment of the present invention, server is used for setting up network with television set and is connected, and receives the application daily record that television set sends, and judges whether fault wherein meets alarm conditions, if so, then produces warning information according to keyword; If not, then search the fault whether having same keyword in a database, if had, the method for automatic feedback handling failure is to television set.Such as, first server after receiving application daily record, for the content that monitoring software monitors, can judge whether it is the fault meeting alarm conditions, if it is directly notification service engineer process.If do not meet alarm conditions, can set keyword match by general-purpose proxy, search the fault whether having same keyword in system database, if had, the method for system auto-returned handling failure is to user side process.
The system of the television fault remote diagnosis in the embodiment of the present invention, owing to having aforementioned television set and server, can realize being processed the fault of television set by service engineering Shi Yuancheng, reduce the maintenance cost of manufacturer, and improve the maintenance efficiency of television set.Further, in the embodiment of the present invention, server also can be used for sending fault recovery instruction and cleaned system instruction to television set.In the embodiment of the present invention, the running state data that television operation system serial ports end shows is recorded in running log, is then delivered to server by the mode of general-purpose proxy, ensure that real-time and the validity of remote diagnosis.By network, television set is sent to the method for remote control commands simultaneously, software systems after damage can be recovered, also can realize redundant data and junk information in system for TV set internal memory to clear up, provide running efficiency of system, safeguards system is stable.
These are only the preferred embodiments of the present invention; not thereby the scope of the claims of the present invention is limited; every utilize specification of the present invention and accompanying drawing content to do equivalent structure or equivalent flow process conversion; or be directly or indirectly used in other relevant technical fields, be all in like manner included in scope of patent protection of the present invention.
Claims (8)
1. a method for television fault remote diagnosis, is characterized in that, comprises the following steps:
The running status of application software in monitoring television;
Call the runnability of application programming interface to television operation system comprising application response evaluation and test function to detect;
The operating system performance data detected are sent to server;
When television applications software failure, by fault message write application daily record, and set up network by general-purpose proxy and server and be connected, by described application Log Shipping to server.
2. the method for claim 1, is characterized in that, further comprising the steps of after execution institute is in steps:
According to the fault recovery instruction received, the application software broken down is recovered.
3. the method for claim 1, is characterized in that, comprises after the operating system performance data detected are sent to server by television set:
According to the cleaned system instruction received, the operating system redundant data in television set internal memory and junk information are cleared up.
4. a television set, is characterized in that, comprising:
Monitoring module, for the running status of application software in monitoring television;
Fault processing module, for when television applications software failure, by fault message write application daily record, and sets up network by general-purpose proxy and server and is connected, by described application Log Shipping to server;
Also comprise:
Runnability detection module, detects for calling the runnability of application programming interface to television operation system comprising application response evaluation and test function;
The operating system performance data detected are sent to server by performance data sending module.
5. television set as claimed in claim 4, is characterized in that, also comprise:
Failure Recovery Module, for according to the fault recovery instruction received, recovers the application software broken down.
6. television set as claimed in claim 4, is characterized in that, also comprise:
Cleaned system module, for according to the cleaned system instruction received, clears up the operating system redundant data in television set internal memory and junk information.
7. the system of a television fault remote diagnosis, it is characterized in that, comprise television set and server, the television set of described television set according to any one of claim 1 to 6, described server is used for setting up network with described television set and is connected, and receives the application daily record that television set sends, and judges whether fault wherein meets alarm conditions according to keyword, if so, then warning information is produced; If not, then search the fault whether having same keyword in a database, if had, the method for automatic feedback handling failure is to television set.
8. system as claimed in claim 7, is characterized in that, described server is also for sending fault recovery instruction and cleaned system instruction to television set.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210188744.1A CN102752624B (en) | 2012-06-08 | 2012-06-08 | The method of television fault remote diagnosis, television set and system |
| HK12113260.2A HK1173590A1 (en) | 2012-06-08 | 2012-12-21 | Remote diagnosis method of television fault, television and system |
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| CN201210188744.1A CN102752624B (en) | 2012-06-08 | 2012-06-08 | The method of television fault remote diagnosis, television set and system |
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| CN102752624A CN102752624A (en) | 2012-10-24 |
| CN102752624B true CN102752624B (en) | 2015-09-30 |
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| CN201210188744.1A Active CN102752624B (en) | 2012-06-08 | 2012-06-08 | The method of television fault remote diagnosis, television set and system |
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| HK (1) | HK1173590A1 (en) |
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| CN102752624A (en) | 2012-10-24 |
| HK1173590A1 (en) | 2013-05-16 |
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