CN102572687A - One-key rescue service system and method - Google Patents
One-key rescue service system and method Download PDFInfo
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- CN102572687A CN102572687A CN2011104488330A CN201110448833A CN102572687A CN 102572687 A CN102572687 A CN 102572687A CN 2011104488330 A CN2011104488330 A CN 2011104488330A CN 201110448833 A CN201110448833 A CN 201110448833A CN 102572687 A CN102572687 A CN 102572687A
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Abstract
The invention relates to a one-key rescue service system and a one-key rescue service method. The system comprises a user terminal and a call center service platform, wherein a one key trigger module in the user terminal is used for triggering a request transmission module to transmit a rescue request; the request transmission module is used for transmitting the rescue request having a user terminal identifier to the call center service platform; a request receiving module in the call center service platform is used for receiving the rescue request having the user terminal identifier transmitted by the request transmission module; and a searching module searches for geographical position of the user terminal according to the user terminal identifier. The method comprises the following steps that: a user triggers the user terminal by pressing a key; the user terminal transmits the rescue request having the user terminal identifier to the call center service platform; and after receiving the rescue request having the user terminal identifier, the call center service platform searches for the geographical position of the user terminal according to the user terminal identifier. By the system and the method, relative information of the user can be obtained as soon as possible, and convenient and rapid rescue service can be provided for users.
Description
Technical field
The present invention relates to rescue service system, particularly relate to a kind of key rescue service system and method.
Background technology
The logical service of one key is meant that no matter when and where, the user only needs a key to put through Customer Service Center, and air ticket, hotel, catering query are subscribed one-key operation, and it is worried to remove loaded down with trivial details telephone counseling from; At any time control news dynamically, focus information, weather forecast, stock information or the like.Powerful background service system can support 3,000,000 clients and call out simultaneously, and it is unimpeded to ensure that you insert, and experiences honorable VIP service.
But in the logical service of an existing key; After client service center connects phone; Also need inquire user's name and current information such as geographical position, but when the people is in dangerous situation, can't say clearly geographical position and the relevant information of oneself sometimes; So then can have influence on best rescue time, possibly cause the loss of lives and properties.
Summary of the invention
Technical problem to be solved by this invention provides a kind of key rescue service system, can learn user's relevant information as early as possible, for the user provides convenient, rescue service fast.
The technical solution adopted for the present invention to solve the technical problems is: a kind of key rescue service system is provided, comprises user terminal and call center services platform, said user terminal comprises a key trigger module and a request sending module; A said key trigger module is used for the trigger request sending module and sends aid request; The described request sending module sends the aid request that has user terminal identification through the rescue channel to said call center services platform; Said call center services platform comprises request receiver module and search module; The described request receiver module is used to receive the aid request that has user terminal identification that the described request sending module sends; Said search module is according to the geographical position at place, user terminal identification search subscriber terminal.
Said call center services platform also comprises acquisition module and rescue information sending module; Said acquisition module is used for obtaining in real time rescue information; Said rescue information sending module is used for sending rescue information to said user terminal; Said user terminal also comprises rescue information receiver module and rescue information prompting module; Said rescue information receiver module is used to receive the rescue information that said rescue information sending module sends; Said rescue information prompting module is used to remind the described rescue information of user.
Said rescue information prompting module is the display that is used to show rescue information.
Said rescue information prompting module is the loud speaker that is used to report rescue information.
Adopting 3G network to communicate between described request sending module and the request receiver module links.
The technical solution adopted for the present invention to solve the technical problems is: key rescue method of servicing also is provided, may further comprise the steps:
(1) user triggers user terminal through button;
(2) user terminal sends the aid request that has user terminal identification to the call center services platform;
(3) after the call center services platform receives the aid request of terminal iidentification for use, according to the geographical position at place, user terminal identification search subscriber terminal.
Said aid request is sent through the rescue channel.
Said step (3) back is further comprising the steps of:
(4) Call Center Platform is obtained rescue information in real time;
(5) the call center services platform sends rescue information to user terminal;
(6) user terminal receives rescue information, and this rescue information is informed the user.
User terminal is informed user's rescue information through the mode that shows in the said step (6).
User terminal is informed user's rescue information through the mode of broadcasting in the said step (6).
Beneficial effect
Owing to adopted above-mentioned technical scheme; The present invention compared with prior art has following advantage and good effect: after operator attendance is connected phone, can directly learn user's in the car the information (being defaulted as the car owner) and the geographical position at current place among the present invention; For directly calling; The name that operator attendance need not to inquire once more the car owner with and current geographical position, the user can be directly to the relevant service of operator attendance request, so operator attendance can be learnt user's relevant information as early as possible; For the user provides convenient, rescue service fast, thereby avoid the loss of lives and properties as much as possible.
Description of drawings
Fig. 1 is the block diagram of first execution mode of the present invention's one key rescue service;
Fig. 2 is the block diagram of second execution mode of the present invention's one key rescue service;
Fig. 3 is the flow chart of the present invention's one key rescue method of servicing.
Embodiment
Below in conjunction with specific embodiment, further set forth the present invention.Should be understood that these embodiment only to be used to the present invention is described and be not used in the restriction scope of the present invention.Should be understood that in addition those skilled in the art can do various changes or modification to the present invention after the content of having read the present invention's instruction, these equivalent form of values fall within the application's appended claims institute restricted portion equally.
First execution mode of the present invention relates to a kind of key rescue service system, and is as shown in Figure 1, comprises user terminal and call center services platform, and said user terminal comprises a key trigger module 110 and request sending module 120; A said key trigger module 110 is used for trigger request sending module 120 and sends aid request; Described request sending module 120 sends the aid request that has user terminal identification through the rescue channel to said call center services platform; Said call center services platform comprises request receiver module 130 and search module 140; Described request receiver module 130 is used to receive the aid request that has user terminal identification that described request sending module 120 sends; Said search module 140 is according to the geographical position at place, user terminal identification search subscriber terminal.
Specifically, when the user starts on the user terminal key trigger module, when promptly the user presses the key rescue button of engine end in the car; Request sending module is triggered; This moment, request sending module connected corresponding telephone number through 3G network or GSM network, and this number is identical with the telephone number of a key generic services, and what still pass through is the rescue passage; Promptly through setting different keys; Make that the data channel of a key generic services and key rescue service is different, and the priority that priority ratio one key of key rescue is called out is high, services request that promptly needn't priority treatment rescue passage is come in according to the sequencing that telephones in.Send to the call center services platform carrying out the phone aid request that request sending module will have a user terminal identification when connecting; The request receiver module of call center services platform receives the aid request that has user terminal identification; Search module is then sought out car owner's information from database according to the user terminal identification of receiving, and search the user terminal geographical position at place at present through gps system.After operator attendance is connected phone; Just can directly learn user's in the car the information (being defaulted as the car owner) and the geographical position at current place; For directly calling, the name that operator attendance need not to inquire once more the car owner with and current geographical position, the user can be directly to the relevant service of operator attendance request; Such as: my car breakdown, trailer please help; Perhaps, an accident happened, please help and send ambulance.
Be not difficult to find; Among the present invention after operator attendance is connected phone; Can directly learn user's in the car the information (being defaulted as the car owner) and the geographical position at current place, for directly calling, the name that operator attendance need not to inquire once more the car owner with and current geographical position; The user can be directly to the relevant service of operator attendance request; So operator attendance can be learnt user's relevant information as early as possible, for the user provides convenient, rescue service fast, thereby avoids the loss of lives and properties as much as possible.
Second execution mode of the present invention relates to a kind of key rescue service system equally, and is as shown in Figure 2, comprises user terminal and call center services platform, and said user terminal comprises a key trigger module 210 and request sending module 220; A said key trigger module 210 is used for trigger request sending module 220 and sends aid request; Described request sending module 220 sends the aid request that has user terminal identification through the rescue channel to said call center services platform; Said call center services platform comprises request receiver module 230 and search module 240; Described request receiver module 230 is used to receive the aid request that has user terminal identification that described request sending module 220 sends; Said search module 240 is according to the geographical position at place, user terminal identification search subscriber terminal.Said call center services platform also comprises acquisition module 250 and rescue information sending module 260; Said acquisition module 250 is used for obtaining in real time rescue information; Said rescue information sending module 260 is used for sending rescue information to said user terminal; Said user terminal also comprises rescue information receiver module 270 and rescue information prompting module 280; Said rescue information receiver module 270 is used to receive the rescue information that said rescue information sending module 260 sends; Said rescue information prompting module 280 is used to remind the described rescue information of user.
Specifically, when the user starts on the user terminal key trigger module, when promptly the user presses the key rescue button of engine end in the car; Request sending module is triggered; This moment, request sending module connected corresponding telephone number through 3G network or GSM network, and this number is identical with the telephone number of a key generic services, and what still pass through is the rescue channel; Promptly through setting different keys; Make that the data channel of a key generic services and key rescue service is different, and the priority that priority ratio one key of key rescue is called out is high, services request that promptly needn't priority treatment rescue passage is come in according to the sequencing that telephones in.Send to the call center services platform carrying out the phone aid request that request sending module will have a user terminal identification when connecting; The request receiver module of call center services platform receives the aid request that has user terminal identification; Search module is then sought out car owner's information from database according to the user terminal identification of receiving, and search the user terminal geographical position at place at present through gps system.After operator attendance is connected phone; Just can directly learn user's in the car the information (being defaulted as the car owner) and the geographical position at current place; For directly calling, the name that operator attendance need not to inquire once more the car owner with and current geographical position, the user can be directly to the relevant service of operator attendance request; Such as: my car breakdown, trailer please help; Perhaps, an accident happened, please help and send ambulance.
After sending trailer or ambulance; The acquisition module of call center services platform can obtain the relevant location information of relevant trailer or ambulance in real time; That is to say that the trailer or the ambulance real-time report position data of being sent make acquisition module can get access to this information.Get access to the relevant location information of relevant trailer or ambulance when acquisition module after; The rescue information sending module then sends to user terminal with the relevant location information of trailer or ambulance; The rescue information receiver module of user terminal is just reminded user-dependent rescue information through the rescue information prompting module after receiving relevant rescue information.
Said rescue information prompting module can be the display that is used to show rescue information, and the real time position that is about to trailer or ambulance sends on the display of user's engine end; Also can be the loud speaker that is used to report rescue information, the real time position that is about to trailer or ambulance be emitted from loud speaker through the mode of broadcasting; Can also be the alerting pattern that display and loud speaker combine, promptly show the real time position of trailer or ambulance on the display of user's engine end, and broadcast the real time position of trailer or ambulance through loud speaker.
This shows; Through in real time the relevant position of trailer or ambulance being informed the user can make the user check at any time how far trailer or ambulance have from the position of oneself, the situation of setting out of alleviating user's urgent psychology and constantly dialing key rescue inquiry trailer or ambulance.
The present invention also provides a kind of key rescue method of servicing, and is as shown in Figure 3, may further comprise the steps.
Step 310, the user triggers user terminal through button, and promptly the user starts key rescue trigger module on the user terminal.
Then, get into step 320, user terminal sends the aid request that has user terminal identification to the call center services platform.Specifically; When the user pressed the key rescue button of engine end in the car, request sending module was triggered, and this moment, request sending module connected corresponding telephone number through 3G network or GSM network; This number is identical with the telephone number of a key generic services; But what pass through is the rescue passage, promptly through setting different keys, makes a key generic services different with the data channel of key rescue service; And the priority that priority ratio one key of key rescue is called out is high, promptly needn't priority treatment rescue the services request that passage is come in according to the sequencing that telephones in.Send to the call center services platform carrying out the phone aid request that request sending module will have a user terminal identification when connecting.
In step 330, after the call center services platform receives the aid request of terminal iidentification for use, according to the geographical position at place, user terminal identification search subscriber terminal.That is to say; The request receiver module of call center services platform receives the aid request that has user terminal identification; Search module is then sought out car owner's information from database according to the user terminal identification of receiving, and search the user terminal geographical position at place at present through gps system.After operator attendance is connected phone; Just can directly learn user's in the car the information (being defaulted as the car owner) and the geographical position at current place; For directly calling, the name that operator attendance need not to inquire once more the car owner with and current geographical position, the user can be directly to the relevant service of operator attendance request; Such as: my car breakdown, trailer please help; Perhaps, an accident happened, please help and send ambulance.
In the step 340, Call Center Platform is obtained rescue information in real time.That is to say; After sending trailer or ambulance; The acquisition module of call center services platform can obtain the relevant location information of relevant trailer or ambulance in real time, and trailer of promptly being sent or ambulance real-time report position data make acquisition module can get access to this information.
Then; Get into step 350; The call center services platform sends rescue information to user terminal, and promptly after the call center services platform got access to the relevant location information of relevant trailer or ambulance, information sending module then sent to user terminal with the relevant location information of trailer or ambulance.
In step 360, user terminal receives rescue information at last, and this rescue information is informed the user.Specifically, after user terminal was received rescue information, user terminal can pass through the required information of display explicit user, and the real time position that is about to trailer or ambulance sends on the display of user's engine end; Also can report the required information of user through loud speaker, the real time position that is about to trailer or ambulance is emitted from loud speaker through the mode of broadcasting; Can also be the alerting pattern that display and loud speaker combine, promptly show the real time position of trailer or ambulance on the display of user's engine end, and broadcast the real time position of trailer or ambulance through loud speaker.
Claims (10)
1. a key rescue service system comprises user terminal and call center services platform, it is characterized in that said user terminal comprises a key trigger module and a request sending module; A said key trigger module is used to trigger the described request sending module and sends aid request; The described request sending module sends the aid request that has user terminal identification through the rescue channel to said call center services platform; Said call center services platform comprises request receiver module and search module; The described request receiver module is used to receive the aid request that has user terminal identification that the described request sending module sends; Said search module is according to the geographical position at place, user terminal identification search subscriber terminal.
2. key rescue service system according to claim 1 is characterized in that said call center services platform also comprises acquisition module and rescue information sending module; Said acquisition module is used for obtaining in real time rescue information; Said rescue information sending module is used for sending rescue information to said user terminal; Said user terminal also comprises rescue information receiver module and rescue information prompting module; Said rescue information receiver module is used to receive the rescue information that said rescue information sending module sends; Said rescue information prompting module is used to remind the described rescue information of user.
3. key rescue service system according to claim 2 is characterized in that said rescue information prompting module is the display that is used to show rescue information.
4. key rescue service system according to claim 2 is characterized in that said rescue information prompting module is the loud speaker that is used to report rescue information.
5. a key according to claim 1 rescue service system is characterized in that, the employing 3G network communicates and links between described request sending module and the request receiver module.
6. a key rescue method of servicing is characterized in that, may further comprise the steps:
(1) user triggers user terminal through button;
(2) user terminal sends the aid request that has user terminal identification to the call center services platform;
(3) after the call center services platform receives the aid request that has user terminal identification, according to the geographical position at place, user terminal identification search subscriber terminal.
7. key rescue method of servicing according to claim 6 is characterized in that said aid request is sent through the rescue channel.
8. key rescue method of servicing according to claim 6 is characterized in that said step (3) back is further comprising the steps of:
(4) Call Center Platform is obtained rescue information in real time;
(5) the call center services platform sends rescue information to user terminal;
(6) user terminal receives rescue information, and this rescue information is informed the user.
9. key rescue method of servicing according to claim 8 is characterized in that user terminal is informed user's rescue information through the mode that shows in the said step (6).
10. key rescue method of servicing according to claim 8 is characterized in that user terminal is informed user's rescue information through the mode of broadcasting in the said step (6).
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| CN2011104488330A CN102572687A (en) | 2011-12-28 | 2011-12-28 | One-key rescue service system and method |
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| CN2011104488330A CN102572687A (en) | 2011-12-28 | 2011-12-28 | One-key rescue service system and method |
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