CN102523140A - Real-time monitoring device for operation and maintenance of electric power customer service system - Google Patents
Real-time monitoring device for operation and maintenance of electric power customer service system Download PDFInfo
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- CN102523140A CN102523140A CN2012100083096A CN201210008309A CN102523140A CN 102523140 A CN102523140 A CN 102523140A CN 2012100083096 A CN2012100083096 A CN 2012100083096A CN 201210008309 A CN201210008309 A CN 201210008309A CN 102523140 A CN102523140 A CN 102523140A
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Abstract
The invention discloses a real-time monitoring device for the operation and maintenance of an electric power customer service system. The device comprises an acquisition module, a processing module and a display module, wherein the acquisition module is connected with the display module through the processing module, acquires monitoring data in real time according to configured monitoring indexes and configured monitoring strategies such as a configured monitoring time interval, a monitoring result warehousing time interval and the like, and regularly transmits monitoring results to the processing module; the processing module compares the received monitoring results with preset index values for analysis, performs health status calculation, and transmits the monitoring data to the display module; and the display module generates alarming information according to the monitoring data provided by the processing module and a defined alarming strategy, and transmits the alarming information. The unified planning of the application architecture, data deployment, software and hardware planning, application integration, security and the like of the customer service system is realized, and objects are comprehensively monitored in a direct and simple monitoring way; and the monitoring data can be held out.
Description
Technical field
The present invention relates to the real time monitoring apparatus of a kind of system O&M, specifically a kind of real-time monitoring device that is used for power customer service system O&M.
Background technology
Customer service system is named the call center again, is an a kind of complete integrated information service system that is connected as a single entity based on computer telephone integration (CTI) technology, with enterprise.It mainly is to be used for process user to enterprise's requirement, query, complaint, suggestion and consulting.
A new generation's power customer service system adopts advanced architectural framework, and the customer service system platform disposes that scale is big, number of devices is many, it is wide to relate to technical scope, and customer service system has crucial meaning as the image article of electric power.
But in the face of huge system like this, there is following shortcoming in O&M supervising device in the past:
1, monitored object is not comprehensive.
2, monitoring form is not directly perceived, succinct.
3, monitor data does not have retention, can't review.
Summary of the invention
In order to overcome the problem that existing O&M supervising device exists; The purpose of this invention is to provide a kind of real-time monitoring device that is used for power customer service system O&M; This device has carried out unified planning to aspects such as customer service system application architecture, data deployment, software and hardware planning, application integration and safety, and monitored object is comprehensive; The monitoring form is directly perceived, succinct; Monitor data can be retained.
The objective of the invention is to realize through following technical scheme:
A kind of real-time monitoring device that is used for power customer service system O&M is characterized in that: said device comprises acquisition module, processing module and display module, and acquisition module is connected with display module through processing module; Said acquisition module is gathered Monitoring Data in real time, and is given processing module with the monitored results timed sending according to the monitor control index of configuration and monitoring time interval, the monitoring result entry time interval monitoring strategies of configuration; Said processing module with monitored results that receives and preset desired value comparative analysis, carry out health status and calculate, and monitor data is sent to display module; The monitor data that display module provides according to processing module and the warning strategies of definition generate and send warning information.
Among the present invention; Acquisition module is the core of O&M supervising device; Acquisition module is gathered Monitoring Data in real time according to monitoring strategies such as monitoring time interval of monitor control index and the configuration of configuration, monitoring result entry time intervals, and with the monitored results timed sending to processing module.The object of gathering in the acquisition module has comprised various databases, J2EE application server, support platform (hardware, main frame) and related service system interface.
Processing module of the present invention provides monitoring and warning strategies for the O&M supervisory control system, and said processing module is passed through the health status calculative strategy, and after the correlation computations, preserves, and the alarm message mail sends, and data are sent display module.
The workflow of said processing module is: the index that acquisition module is sended over gathers; Index and preset index comparative analysis that collection is come; If analysis result meets preset desired value, then belong to health status, and the result is sent to display module; If analysis result does not meet preset desired value, then can inspire alarm status, and the result is sent to display module.Under alarm status, analysis result is sent to display module through note, mail.
Display module of the present invention has been showed availability and monitor states such as each system, database, main frame, the network equipment in the customer service system.Said display module generates and sends warning information according to the warning strategies of operational decision making module definition, for the monitor staff provides the detailed customer service system logical architecture view and the real-time monitor data of each monitored object.
The present invention has carried out unified planning to aspects such as customer service system application architecture, data deployment, software and hardware planning, application integration and safety, and monitored object is comprehensive; The monitoring form is directly perceived, succinct; Monitor data can be retained and can chase after the first day of the lunar month.
Description of drawings
Fig. 1 is a structural representation of the present invention.
Fig. 2 is a practical implementation workflow diagram of the present invention.
Embodiment
A kind of real-time monitoring device that is used for power customer service system O&M is seen Fig. 1, and this device comprises acquisition module, processing module and display module, and acquisition module is connected with display module through processing module.Acquisition module is gathered Monitoring Data in real time, and is given processing module with the monitored results timed sending according to the monitor control index of configuration and monitoring time interval, the monitoring result entry time interval monitoring strategies of configuration; Acquisition module is the core of O&M supervising device, and acquisition module is gathered Monitoring Data in real time according to monitoring strategies such as monitoring time interval of monitor control index and the configuration of configuration, monitoring result entry time intervals, and with the monitored results timed sending to processing module.The object of gathering in the acquisition module has comprised various databases, J2EE application server, support platform (hardware, main frame) and related service system interface.
Processing module with monitored results that receives and preset desired value comparative analysis, carry out health status and calculate, and monitor data is sent to display module; The workflow of processing module is: the index that acquisition module is sended over gathers; Index and preset index comparative analysis that collection is come; If analysis result meets preset desired value, then belong to health status, and the result is sent to display module; If analysis result does not meet preset desired value, then can inspire alarm status, and the result is sent to display module.Under alarm status, analysis result is sent to display module through note, mail.
The monitor data that display module provides according to processing module and the warning strategies of definition generate and send warning information, for the monitor staff provides the detailed customer service system logical architecture view and the real-time monitor data of each monitored object.Display module has been showed availability and monitor states such as each system, database, main frame, the network equipment in the customer service system.
The present invention is set forth in detail with embodiment below in conjunction with accompanying drawing 2.Fig. 2 mainly comprises in this programme: monitoring data collection module, monitor data processing module, monitor data display module for using the real-time monitoring principle figure of power customer service system O&M of the present invention.
Practical implementation thes contents are as follows:
1, network equipment monitoring
(1), monitored object: CISCO switch and CISCO router
(2), availability monitor: network equipment availability monitor comprises the network equipment itself and equipment port.Can judge whether the network equipment can reach through ICMP Ping detection, SNMP detection of connectivity to the network equipment itself.For device port state (Up/Down), then to obtain data through the mode of snmp polling
2, host monitor
(1), monitored object: AIX minicomputer, Windows Server server
(2), availability monitor: can whether available through the ICMP monitoring host computer.
(3), service and process monitoring: can sign in to generally for unix host that the executive operating system internal command obtains information such as CPU, internal memory, process, service on the main frame through TELNET or SSH.And can pass through WMI interface accessing operating system internal information for the WINDOWS main frame.
Common counter comprises: CPU usage, memory usage, disk utilization rate
3, use monitoring
(1), WebLogic monitoring
Monitored object: JSCC.ear attendant applications, JSCC_MA.ear monitoring represents that acquisition applications is monitored in applications, JSCC_MG.ear, the JSCC_MC.ear monitor data gathers application, the application of AddressSearch map search etc.
Use running status (availability): connect the URL that formulates through regularly initiating HTTP, whether successfully judge whether available according to connection.
Monitor mode:, obtain the state of WEBLOGIC internal application service through the inner management object (MXBEAN) of JMX visit WEBLOGIC.
Other indexs: the WEBLOGIC management object can provide abundant internal information; Comprise thread pool detailed (total thread, idle thread, using thread); Connection pool detail (total linking number, the idle connection using connection); WEB session detailed (active session number, maximum number of sessions, total session number), particular content can add configuration as required voluntarily.
(2), TOMCAT monitoring
Monitored object: the application subsystem of wherein arranging an order according to class and grade is deployed on the TOMCAT server, refers to the monitoring to TOMCAT here.
Monitoring content: similar with the WEBLOGIC monitoring.
(3), FTP monitoring
Monitored object: service operation state
Monitor mode: directly connect ftp server through File Transfer Protocol and judge whether available
(4), APACHE WEB server monitoring
Monitored object: service operation state
Monitor mode: directly connect the APACHE server through http protocol and judge whether available
(5), WebService service monitoring
Monitored object: service operation state
Monitor mode: the WSDL that directly visits WEBSERVICE through http protocol judges whether available
4, database monitoring
(1), oracle database monitoring
Monitored object: database running status (availability)
Monitor mode: through regularly initiate database connect judge whether available
(2), DB2 database monitoring
Monitored object: database operation dress attitude (availability)
Monitor mode: connect and judge whether the availability database health status through regularly initiating database.
(3), SQLSERVER database monitoring
Monitored object: database operation dress attitude (availability)
Monitor mode: connect and judge whether the availability database health status through regularly initiating database.
5, Call Center Platform monitoring
Platform monitoring is mainly monitored all soft hardware equipment of Huawei's Call Center Platform.The hardware device of Huawei comprises 4 SBC equipment, 2 UAP3300 equipment, 2 A-UAP8100 equipment, 4 S5328C Ethernet switches, 4 CTI Core servers, 4 ivr servers, 4 file servers, 4 database servers, 2 Fax Servers, 2 report servers, 2 ASR servers compositions at present.Wherein UAP8100 can only monitor through the I2000 webmastering software of Huawei at present, the I2000 webmastering software can provide monitor data through SNMP, database, three kinds of modes of FTP to higher level's webmastering software.And other system all is mounted on the PC server, and operating system is SUSE LINUX, can adopt general host monitor and process monitoring mode to monitor like this.
Present in addition 95598 monitoring represent in the application carries out simple status poll through the OCX control to Huawei's call center's equipment.State comprises: 0 is unusual for connecting, and 1 is normal for connecting, and 2 are the initialization failure.The software systems that can inquire about comprise: call center Core server CCS, CTI Server, Web interactive media server, text chat media server, EMAIL media server, client interface server, OutBound Server, protocol gateway, interactive voice response system IVR, network RDS Route Control Center, Monitor Daemon Server, ticket processing server.Suggestion can be adopted main frame process monitoring and OCX state to obtain dual mode to the monitoring of Huawei's software systems and combine Huawei's platform monitoring is provided.
6, monitoring is handled and the monitoring displaying
Data to monitoring collection obtains are carried out discriminatory analysis, and judged result is sent to presentation layer, and presentation layer is showed the health status of service application, main frame and the network equipment, service and assembly through the mode of topological view.
The present invention has carried out unified planning to aspects such as customer service system application architecture, data deployment, software and hardware planning, application integration and safety, and monitored object is comprehensive; The monitoring form is directly perceived, succinct; Monitor data can be retained and can chase after the first day of the lunar month.
Claims (5)
1. real-time monitoring device that is used for power customer service system O&M, it is characterized in that: said device comprises acquisition module, processing module and display module, acquisition module is connected with display module through processing module; Said acquisition module is gathered Monitoring Data in real time, and is given processing module with the monitored results timed sending according to the monitor control index of configuration and monitoring time interval, the monitoring result entry time interval monitoring strategies of configuration; Said processing module with monitored results that receives and preset desired value comparative analysis, carry out health status and calculate, and monitor data is sent to display module; The monitor data that display module provides according to processing module and the warning strategies of definition generate and send warning information.
2. according to claims 1 described real-time monitoring device that is used for power customer service system O&M, it is characterized in that: the object of said acquisition module collection comprises various databases, J2EE application server, support platform and related service system interface.
3. according to claims 1 described real-time monitoring device that is used for power customer service system O&M, it is characterized in that: the workflow of said processing module is: the index that acquisition module is sended over gathers; Index and preset index comparative analysis that collection is come; If analysis result meets preset desired value, then belong to health status, and the result is sent to display module; If analysis result does not meet preset desired value, then can inspire alarm status, and the result is sent to display module.
4. according to claims 3 described real-time monitoring devices that are used for power customer service system O&M, it is characterized in that: under alarm status, analysis result is sent to display module through note, mail.
5. according to claims 1 described real-time monitoring device that is used for power customer service system O&M, it is characterized in that: said display module is showed the availability and the monitor state of database, main frame, the network equipment in the customer service system.
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| CN2012100083096A CN102523140A (en) | 2012-01-12 | 2012-01-12 | Real-time monitoring device for operation and maintenance of electric power customer service system |
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| CN2012100083096A CN102523140A (en) | 2012-01-12 | 2012-01-12 | Real-time monitoring device for operation and maintenance of electric power customer service system |
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| CN102801585A (en) * | 2012-08-24 | 2012-11-28 | 上海和辰信息技术有限公司 | Information monitoring system and method based on cloud computing network environment |
| CN103001824A (en) * | 2012-11-14 | 2013-03-27 | 北京奇虎科技有限公司 | System and method for monitoring multiple servers |
| CN103491354A (en) * | 2013-10-10 | 2014-01-01 | 国家电网公司 | System operation monitoring and controlling visual platform |
| CN103514514A (en) * | 2013-09-23 | 2014-01-15 | 广州供电局有限公司 | On-line monitoring method for electricity marketing business data |
| CN103618635A (en) * | 2013-12-11 | 2014-03-05 | 广东电网公司汕头供电局 | Classified association management and control system of informationized equipment |
| CN103634395A (en) * | 2013-11-29 | 2014-03-12 | 国家电网公司 | Method for realizing information system state monitoring in WEB manner |
| CN104104535A (en) * | 2013-04-15 | 2014-10-15 | 北京中嘉时代科技有限公司 | Strategy-based unified monitoring and operation and maintenance method and device |
| WO2014180336A1 (en) * | 2013-05-09 | 2014-11-13 | 王浩 | Thermal image timing monitoring apparatus, monitoring system, and thermal image timing monitoring method |
| CN104580760A (en) * | 2014-12-25 | 2015-04-29 | 重庆森鑫炬科技有限公司 | CTI (computer telephony integration) call center platform |
| CN104967812A (en) * | 2015-06-26 | 2015-10-07 | 国网天津市电力公司 | Video conference comprehensive intelligent monitoring system and control method |
| CN105357061A (en) * | 2015-12-11 | 2016-02-24 | 普华基础软件股份有限公司 | Operation and maintenance monitoring analysis system based on large-data-flow processing technology |
| CN106487574A (en) * | 2016-04-01 | 2017-03-08 | 国家计算机网络与信息安全管理中心 | Automatic operating safeguards monitoring system |
| CN107678915A (en) * | 2017-09-16 | 2018-02-09 | 广西电网有限责任公司电力科学研究院 | A kind of power transmission and transforming equipment monitoring platform basic resource monitoring method |
| CN107704361A (en) * | 2017-09-16 | 2018-02-16 | 广西电网有限责任公司电力科学研究院 | A kind of power transmission and transforming equipment monitoring platform basic resource monitoring system |
| CN107807872A (en) * | 2017-10-18 | 2018-03-16 | 广西电网有限责任公司电力科学研究院 | A kind of power transmission and transformation system method for monitoring operation states |
| CN107832187A (en) * | 2017-10-18 | 2018-03-23 | 广西电网有限责任公司电力科学研究院 | A kind of power transmission and transformation equipment state monitoring system |
| CN108683882A (en) * | 2018-06-04 | 2018-10-19 | 北京科东电力控制系统有限责任公司 | A kind of power monitoring picture display process, device and server |
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| CN110636088A (en) * | 2018-06-21 | 2019-12-31 | 视联动力信息技术股份有限公司 | Data monitoring method, data transmission method, device and equipment based on video link |
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| CN102801585A (en) * | 2012-08-24 | 2012-11-28 | 上海和辰信息技术有限公司 | Information monitoring system and method based on cloud computing network environment |
| CN103001824B (en) * | 2012-11-14 | 2015-10-07 | 北京奇虎科技有限公司 | A kind of supervisory control system and method for supervising monitoring multiple servers |
| CN103001824A (en) * | 2012-11-14 | 2013-03-27 | 北京奇虎科技有限公司 | System and method for monitoring multiple servers |
| CN104104535B (en) * | 2013-04-15 | 2018-03-20 | 北京中嘉时代科技有限公司 | A kind of unified monitoring and O＆M method and device based on strategy |
| CN104104535A (en) * | 2013-04-15 | 2014-10-15 | 北京中嘉时代科技有限公司 | Strategy-based unified monitoring and operation and maintenance method and device |
| WO2014180336A1 (en) * | 2013-05-09 | 2014-11-13 | 王浩 | Thermal image timing monitoring apparatus, monitoring system, and thermal image timing monitoring method |
| CN104301663A (en) * | 2013-05-09 | 2015-01-21 | 杭州美盛红外光电技术有限公司 | Thermal image timing monitoring device, monitoring system and thermal image timing monitoring method |
| CN103514514A (en) * | 2013-09-23 | 2014-01-15 | 广州供电局有限公司 | On-line monitoring method for electricity marketing business data |
| CN103491354A (en) * | 2013-10-10 | 2014-01-01 | 国家电网公司 | System operation monitoring and controlling visual platform |
| CN103491354B (en) * | 2013-10-10 | 2017-01-25 | 国家电网公司 | System operation monitoring and controlling visual platform |
| CN103634395A (en) * | 2013-11-29 | 2014-03-12 | 国家电网公司 | Method for realizing information system state monitoring in WEB manner |
| CN103618635A (en) * | 2013-12-11 | 2014-03-05 | 广东电网公司汕头供电局 | Classified association management and control system of informationized equipment |
| CN104580760A (en) * | 2014-12-25 | 2015-04-29 | 重庆森鑫炬科技有限公司 | CTI (computer telephony integration) call center platform |
| CN104967812A (en) * | 2015-06-26 | 2015-10-07 | 国网天津市电力公司 | Video conference comprehensive intelligent monitoring system and control method |
| CN105357061A (en) * | 2015-12-11 | 2016-02-24 | 普华基础软件股份有限公司 | Operation and maintenance monitoring analysis system based on large-data-flow processing technology |
| CN105357061B (en) * | 2015-12-11 | 2018-11-23 | 普华基础软件股份有限公司 | A kind of O&M monitoring analysis system based on high amount of traffic processing technique |
| CN106487574A (en) * | 2016-04-01 | 2017-03-08 | 国家计算机网络与信息安全管理中心 | Automatic operating safeguards monitoring system |
| CN107704361A (en) * | 2017-09-16 | 2018-02-16 | 广西电网有限责任公司电力科学研究院 | A kind of power transmission and transforming equipment monitoring platform basic resource monitoring system |
| CN107678915A (en) * | 2017-09-16 | 2018-02-09 | 广西电网有限责任公司电力科学研究院 | A kind of power transmission and transforming equipment monitoring platform basic resource monitoring method |
| CN107807872A (en) * | 2017-10-18 | 2018-03-16 | 广西电网有限责任公司电力科学研究院 | A kind of power transmission and transformation system method for monitoring operation states |
| CN107832187A (en) * | 2017-10-18 | 2018-03-23 | 广西电网有限责任公司电力科学研究院 | A kind of power transmission and transformation equipment state monitoring system |
| CN108683882A (en) * | 2018-06-04 | 2018-10-19 | 北京科东电力控制系统有限责任公司 | A kind of power monitoring picture display process, device and server |
| CN110636088A (en) * | 2018-06-21 | 2019-12-31 | 视联动力信息技术股份有限公司 | Data monitoring method, data transmission method, device and equipment based on video link |
| CN109783319A (en) * | 2019-01-17 | 2019-05-21 | 珠海金山网络游戏科技有限公司 | A kind of method of server and process performance index grab sampling and generation report |
| CN109901889A (en) * | 2019-02-25 | 2019-06-18 | 快乐购有限责任公司 | The full link monitoring method of supporting business system O&M based on J2EE platform |
| CN113806163A (en) * | 2020-06-12 | 2021-12-17 | 航天信息股份有限公司 | System monitoring method, device, equipment and storage medium |
| CN113505047A (en) * | 2021-07-08 | 2021-10-15 | 上海中通吉网络技术有限公司 | System for centralized management monitoring of each distribution center website database |
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Owner name: JIANGSU ELECTRIC POWER CO. STATE ELECTRIC NET CROP Effective date: 20121029 |
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Effective date of registration: 20121029 Address after: 210024 No. 22 West Beijing Road, Jiangsu, Nanjing Applicant after: Jiangsu Electric Power Information Technology Co., Ltd. Applicant after: Jiangsu Electric Power Company Applicant after: State Grid Corporation of China Address before: 210024 No. 22 West Beijing Road, Jiangsu, Nanjing Applicant before: Jiangsu Electric Power Information Technology Co., Ltd. |
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Application publication date: 20120627 |