CN102412998A - Operation service system and maintenance method and device thereof - Google Patents
Operation service system and maintenance method and device thereof Download PDFInfo
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- CN102412998A CN102412998A CN2011104341764A CN201110434176A CN102412998A CN 102412998 A CN102412998 A CN 102412998A CN 2011104341764 A CN2011104341764 A CN 2011104341764A CN 201110434176 A CN201110434176 A CN 201110434176A CN 102412998 A CN102412998 A CN 102412998A
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Abstract
The invention provides an operation service system, and a maintenance method and a maintenance device thereof. The method comprises the following steps: reading a log of a server in the operation service system; according to the log of the server, judging whether an operating parameter of the server meets a first condition or a second condition, wherein the first condition and the second condition are different preset conditions; when the operating parameter of the server meets the first condition, generating early warning information; when the operating parameter of the server meets the second condition, generating alarm information; and sending the early warning information or the alarm information to a remote maintenance terminal. In the invention, through reading the log of the server in real time, judging the operating status of the system according to the log, and generating the early warning information when the system goes wrong but the operation of the system is not affected, the remote maintenance terminal can discover exceptions occurring to the operation service system as early as possible, so that the maintenance personnel can handle the exception in time.
Description
Technical field
The present invention relates to the communications field, in particular to a kind of operation service system and maintaining method and device.
Background technology
In telecommunication voice value-added business, the background server system is the key equipment of the normal operation of system, mainly comprises voice communication platform, database server, WEB server and accounting server etc., is example below with the TeleConference Bridge, carries out brief description.
As shown in Figure 1, the voice communication platform is the platform switching system, also is the core of whole background server system.Be responsible for that exchange, automatic speech resource that the multiparty teleconferencing user inserts provide, the Multi-Party Conference resource provides, recording etc.Form by the CPCI/PCI switching plane on the hardware,, have the stability and the disposal ability of high integrated level and stored-program control exchange owing to adopted advanced technology.
All DE data of database server saved system, minutes, user's ticket, Operation Log and operation maintenance data.
Accounting server is the independent counting system of background server system disposition, can be provided with flexibly according to the charging policy that present country carries out, and has satisfied the needs of various charging ways to greatest extent.For the user of prepayment mode, charge system can be carried out real-time expense and reduced, and when the expense remaining sum in the user account was lower than warning value, the charging platform can send alarm information.At this moment, the meeting-place host can hear expense alarm voice suggestion.When the expense remaining sum in the user account was lower than warning value, the charging platform can send interrupt instruction, and this moment, system can cut off user's connection of this account automatically.System can independently enter an item of expenditure in the accounts, and also can charging bill be sent to the BOSS system, billing function is transferred to professional system handle, to satisfy the needs of operation.
The WEB server has been set up the WWW service, and the user can realize the users conference information inquiry on the net through browser, conference reservation, and situation is held in the inquiry meeting, editorial meetings member, real-time conferencing control, down operation terminal, functions such as inquiry convention expense.
Existing maintaining method based on TeleConference Bridge mainly through network timing repeating query remote server, utilizes the mode of the request answer of similar HTTP, obtains ALM information.The ALM information spinner to comprise voice plate card unusual, the server application software unusual, server is delayed machine etc.
Unusually the voice plate card hardware that is meant of voice plate card goes wrong, and the signaling of trunk is interrupted, and the resource of trunk is occupied full, and voice plate card drives and goes wrong etc.
It is unusual that the server application software is meant that unusually voice communication platform Control Software, database software, account software, WEB software occur.Wherein, voice communication platform Control Software mainly be that software anomaly collapse, message channel stop up unusually, the control voice plate card occurs unusual etc.Database software mainly be that important table is locked unusually, log space is full etc.Account software mainly be software anomaly collapse unusually.WEB software mainly be that application software is collapsed unusually unusually.
The server machine of delaying is meant voice communication platform, database server, WEB server and accounting server, the problem of restarting or collapsing because of the server that main frame, operating system, memory size, hard-disk capacity problem cause occurs.
At present; Generally carry out the maintenance of background server system in the following manner: maintenance system is at PC terminal installation and maintenance software; And move after being connected to INTERNET; This software is set up TCP length with a certain server (being generally the voice communication platform) in the background server system and is connected through ICP/IP protocol.Maintenance system regularly (normally about 10s) sends handshake information to the voice communication platform; The voice communication platform sends repeating query information to voice plate card, application software, other server after receiving handshake information, the warning information of request voice plate card, application software, other server.If not alarm, the voice communication platform is just responded the maintenance system handshaking information; If alarm is arranged, the voice communication platform is just transmitted warning information to safeguarding, is handled by the attendant.If the voice communication platform goes wrong, then can't respond and safeguard handshaking information, generally under the unresponsive situation of a plurality of handshaking information, go wrong with regard to the Default sound communications platform.
This maintenance mode, the information that sends to remote maintenance system is single, has only warning information a kind of; So when maintenance system receives warning information; The background server system goes wrong, and can not prejudge out the problem that possibly occur, and in advance hidden danger is got rid of; In addition, maintenance system through with the background server system in a certain station server be connected acquired information, if the network of this server is crossed slow or other is occurred when unusual; All alarm informations can't transmit; Cause the mistake alarm easily, and, need the attendant to continue the monitoring maintenance system; When the attendant is not online, can't in time handle warning information.
The information that feeds back to remote maintenance system to operation service system in the correlation technique is single, only when operation service system is paralysed, just warning information is fed back, and is unfavorable for the problem that the attendant in time handles, and does not propose effective solution at present as yet.
Summary of the invention
Main purpose of the present invention is to provide a kind of operation service system and maintaining method and device; The information that feeds back to remote maintenance system with the solution operation service system is single; Only when operation service system is paralysed, just warning information is fed back, be unfavorable for the problem that the attendant in time handles.
To achieve these goals, according to an aspect of the present invention, a kind of maintaining method of operation service system is provided.
Maintaining method according to operation service system of the present invention comprises: the daily record of reading server in the operation service system; According to the daily record of server, judge whether the operational factor of server satisfies first condition or second condition, wherein, first condition and second condition are the different preset condition; When the operational factor of server satisfies first condition, produce early warning information; When the operational factor of server satisfies second condition, produce warning information; And send early warning information or warning information to Remote client.
Further, the operational factor of judging server whether satisfies first condition or second condition comprises: whether the operational factor of judging server satisfies first condition; And when the operational factor of confirming server does not satisfy first condition, judge whether the operational factor of server satisfies second condition.
Further, after producing early warning information or warning information, this method also comprises: whether the attendant who judges Remote client is online; When the attendant is online, send early warning information or warning information to Remote client; And when attendant's off-line, search attendant's communication mode and send early warning information or warning information to the attendant through communication mode.
Further, communication mode comprises following any one mode: voice, note and mail.
Further, when the operational factor of server satisfies first condition, produce early warning information and comprise: exceed standard or the hard disk of server takies when exceeding standard at the EMS memory occupation of server, produce early warning information.
Further, the EMS memory occupation of server exceeds standard and comprises: the physical memory of server takes; And the hard disk of server takies to exceed standard and comprises: application software place hard disk resource takes in the server.
Further; When server is the voice communication platform; When the operational factor of server satisfies first condition, produce early warning information and comprise: when the relaying occupancy of the voice plate card of voice communication platform surpasses first preset value, produce the first voice communication platform early warning information; Wherein, the relaying occupancy is to use circuit to account for the percentage of total circuit in the voice plate card; When the relaying step-out at the signaling link place of the voice plate card of voice communication platform, produce the second voice communication platform early warning information; When the Message Processing thread speed of voice communication platform is lower than first pre-set velocity, produce the 3rd voice communication platform early warning information; When mistake appears in the operation flow of voice communication platform, produce the 4th voice communication platform early warning information; When the database access of voice communication platform is unusual, produce the 5th voice communication platform early warning information; And when the control integrated circuit board driving abnormality of voice communication platform, produce the 6th voice communication platform early warning information.
Further, first preset value is 80%.
Further, the operation flow of voice communication platform mistake occurs and comprises: the write record of Control Software failure in the voice communication platform; Or the internal system data can't normally discharge in the voice communication platform.
Further, the database access of voice communication platform comprises unusually: exist during the database access of Control Software connects in the voice communication platform and interrupt; Or the database access data query of Control Software surpasses Preset Time in the voice communication platform.
Further, the control integrated circuit board driving abnormality of voice communication platform comprises: there is bomp in the control board card driver of voice communication platform, and wherein, bomp comprises that selector channel outgoing call failure, passage add the meeting-place failure.
Further; When server is database server; When the operational factor of server satisfies first condition, produce early warning information and comprise: when the database log file of database server takies above the 3rd preset value, produce the database server early warning information.
Further, the 3rd preset value is the arbitrary value in 80% to 90%.
Further; When server is accounting server; When the operational factor of server satisfies first condition, produce early warning information and comprise: when the Message Processing thread speed of accounting server is lower than second pre-set velocity, produce the first accounting server early warning information; And when the database access of accounting server is unusual, produce the second accounting server early warning information.
Further, when server is the WEB server, when the operational factor of server satisfies first condition, produces early warning information and comprise: when the thread distribution of WEB server exceeds standard, produce WEB server early warning information.
To achieve these goals, according to an aspect of the present invention, a kind of attending device of operation service system is provided.This device is used to carry out the maintaining method of any one operation service system provided by the invention.
To achieve these goals, according to an aspect of the present invention, a kind of attending device of operation service system is provided.Attending device according to operation service system of the present invention comprises: read module, the daily record that is used for reading the operation service system server; First judge module is used for the daily record according to server, judges whether the operational factor of server satisfies first condition or second condition, and wherein, first condition and second condition are the different preset condition; First generation module is used for when the operational factor of server satisfies first condition, produces early warning information; Second generation module is used for when the operational factor of server satisfies second condition, produces warning information; First sending module is used to send early warning information to Remote client; And second sending module, be used to send a warning message to Remote client.
Further, first judge module comprises: first judges submodule, is used to judge whether the operational factor of server satisfies first condition; And second judge submodule, is used for when the operational factor of confirming server does not satisfy first condition, judging whether the operational factor of server satisfies second condition.
Further, the attending device according to operation service system of the present invention also comprises: second judge module is used to judge whether the attendant of Remote client is online; The 3rd sending module is used for when the attendant is online, sends early warning information or warning information to Remote client; And the 4th sending module, be used for when attendant's off-line, search and be attendant's communication mode and send early warning information or warning information to the attendant through communication mode.
To achieve these goals, according to an aspect of the present invention, a kind of operation service system is provided.
Operation service system according to the present invention comprises: voice communication platform, database server, WEB server and accounting server; Wherein, voice communication platform, database server, WEB server and accounting server comprise the attending device of any one operation service system provided by the invention respectively.
Further; This operation service system also comprises: maintenance server; Be used to receive early warning information or warning information that the attending device of operation service system produces; And early warning information or warning information be sent to long-range maintenance system, wherein, the attending device of operation service system is used for early warning information or warning information are sent to maintenance server.
Through the present invention, adopt the maintaining method of the operation service system that may further comprise the steps: the daily record of reading server in the operation service system; According to the daily record of server, judge whether the operational factor of server satisfies first condition or second condition, wherein, first condition and second condition are the different preset condition; When the operational factor of server satisfies first condition, produce early warning information; When the operational factor of server satisfies second condition, produce warning information; And send early warning information or warning information to Remote client; Having solved operation service system, to feed back to the information of remote maintenance system single; Only when operation service system is paralysed, just warning information is fed back, be unfavorable for the problem that the attendant in time handles, and then reached according to the current running status of operation service system; Just send early warning information to Remote client at system's operation exception and when not paralysing, be beneficial to the effect that the attendant in time handles.
Description of drawings
The accompanying drawing that constitutes the application's a part is used to provide further understanding of the present invention, and illustrative examples of the present invention and explanation thereof are used to explain the present invention, do not constitute improper qualification of the present invention.In the accompanying drawings:
Fig. 1 is the sketch map according to the operation service system of correlation technique;
Fig. 2 is the sketch map according to the operation service system of the embodiment of the invention;
Fig. 3 is the block diagram according to the attending device of the operation service system of the embodiment of the invention; And
Fig. 4 is the flow chart according to the maintaining method of the operation service system of the embodiment of the invention.
Embodiment
Need to prove that under the situation of not conflicting, embodiment and the characteristic among the embodiment among the application can make up each other.Below with reference to accompanying drawing and combine embodiment to specify the present invention.
At first introduce the operation service system of the specific embodiment of the invention.
Fig. 2 is the block diagram according to the operation service system of the embodiment of the invention; As shown in Figure 2; This operation service system comprises: voice communication platform, database server, WEB server and accounting server; Wherein, voice communication platform, database server, WEB server and accounting server comprise a kind of attending device of operation service system respectively, and the attending device of each server judges according to the daily record of server whether server alarm or early warning occur; When alarm or early warning appear in server, can in time alarm or early warning information be sent to Remote client.
The operation service system that adopts this embodiment to provide is compared with Remote client as background server with the available technology adopting individual server, the mistake alarm that has produced when having avoided background server to go wrong.The attending device of each server is connected with application apparatus with the internal analysis device of each Operation Server; And be connected with maintenance terminal through telecommunication network; All monitorings are all initiatively initiated by the trigger point; Not regularly repeating query between each server, information from each Operation Server directly to Remote client or attendant.
Preferably; This operation service system also comprises: maintenance server; Be used to receive early warning information or warning information that the attending device of operation service system produces; And early warning information or warning information be sent to long-range maintenance system, wherein, the attending device of operation service system is used for early warning information or warning information are sent to maintenance server.
In this embodiment; Attending device is installed on the server of operation, mainly comprises two parts function, first; The Analysis server early warning; Through system function periodic monitor EMS memory occupation, hard disk take, situation such as other system exception, and these data of collection analysis will exceed standard or abnormal information sends to the monitoring device of maintenance server; The second, the early warning of analytical applications device, mainly through application log with analyze through communicating by letter with application apparatus; Because application apparatus is professional different; The internal analysis device also has difference, and the emphasis of each application is different, mainly judges speed and signaling situation like the voice communication platform controller; Data library device is mainly judged DB LOG, and the internal analysis device will exceed standard or abnormal information sends to the monitoring device of maintenance server.
Monitoring device is installed on the special-purpose maintenance server, mainly comprises three partial functions, and the first, through communicating by letter, collect early warning information with the internal analysis device; The second, through communicating by letter, collect warning information with application apparatus; The 3rd; According to the attendant of Remote client at that time online decision advice method whether; If the attendant is online; Send to remote terminal through network,, notify the attendant through phone (making a call), note (sending to third-party Short Message Service Gateway), mail modes such as (mailing systems of this machine) by the voice communication platform controller if the attendant is not online.
Particularly, the concrete workflow of the operation service system that provides of this embodiment is exemplified below:
(1) server internal maintenance device is regularly read application log and system journal, and judges the main flow of the application apparatus in the server through the request-reply mode.
(2) reach 80% of idle capacity if the internal maintenance device of database server is found the space of database D B LOG, the internal maintenance device produces the early warning information about database journal, and information is sent to the monitoring device of maintenance server.
(3) monitoring device is received this information, and the inspection sendaisle if the attendant of Remote client is online, then is sent to Remote client through network, and terminal interface will show.If the attendant is not online, check attendant's communication mode, can and put voice through voice communication platform Control Software calling party's mobile phone, can send to subscriber mailbox through mailing system through the third-party Short Message Service Gateway user mobile phone of sending short messages.
Preferably, the operation system that this execution mode is provided is applied to the videoconference voice, as the important maintenance scheme of this videoconference voice system.Through increasing early warning information, with contingent problem prior notice, guaranteed the uninterrupted operation of system, simultaneously, through proactive notification and multiple advice method, the attendant need not have office hours and can realize 7*24 hour maintenance, has improved operating efficiency.
Secondly, introduce the embodiment of attending device in each Operation Server.
Fig. 3 is the block diagram according to the attending device of the operation service system of the embodiment of the invention, and is as shown in Figure 3, and this attending device comprises: read module 10; First judge module 20; First generation module 30, the first sending modules, 40, the second generation modules 50 and second sending module 60.
Read module 10 is used for reading the daily record of operation service system server, comprises application log and system journal etc.First judge module 20 is used for the daily record according to server; Whether the operational factor of judging server satisfies first condition or second condition; Wherein, First condition and second condition are the different preset condition, to the characteristics of server two kinds of Rule of judgment are set, and have the order of severity when unusual to judge server.First generation module 30 is used for when the operational factor of server satisfies first condition, produces early warning information, also promptly, when server occurs unusually, but still can move the time, produces early warning information.After producing early warning information; First sending module 40 is used to send early warning information to Remote client second generation module 50 and is used for when the operational factor of server satisfies second condition; Produce warning information; Also promptly, when server catastrophe failure occurs and influences the operation of server, produce warning information.After producing warning information, second sending module 60 is used to send a warning message to Remote client.
Early warning information has been meant that problem occurs, but the operation of not influence system, if untimely processing, early warning information will transfer warning information to future, will cause systemic breakdown.Warning information is meant that problem has caused the paralysis or the mistake of system, must handle at once.The attending device that adopts this embodiment to provide can be sent to Remote client with early warning information, when occurring unusual but can move in system, handles in advance.Early warning information or warning information occur at server, on one's own initiative early warning information or warning information are sent to Remote client, be beneficial to the attendant and in time handle.
Wherein, exceed standard or the hard disk of server takies when exceeding standard at the EMS memory occupation of server, when for example the physical memory of server took, when perhaps application software place hard disk resource took in the server, first generation module 30 produced early warning information.
According to the transformation characteristics of early warning information and warning information, warning information generally is transformed by early warning information, and, in the running of server, be easier to occur early warning information.Preferably, first judge module comprises: first judges submodule, is used to judge whether the operational factor of server satisfies first condition; And second judge submodule, is used for when the operational factor of confirming server does not satisfy first condition, judging whether the operational factor of server satisfies second condition.Only when the operational factor of server does not satisfy first condition, when promptly not producing early warning information, judge whether it satisfies second condition through this preferred implementation, save the memory cost of executive program.
In order to save human resources, also can know early warning or warning information when making attendant's off-line, preferably, this attending device also comprises: second judge module is used to judge whether the attendant of Remote client is online; The 3rd sending module is used for when the attendant is online, sends early warning information or warning information to Remote client; And the 4th sending module, be used for when attendant's off-line, search and be attendant's communication mode and send early warning information or warning information to the attendant through the communication mode that finds.Wherein, communication mode comprises following any one mode: voice, note and mail.
Adopt the attending device of this preferred implementation; Under the condition that operational system runs without interruption; The Maintenance free personnel continue to have office hours and also can realize the maintenance that continues; Even the not online unusual condition that also can in time know each server in the operation system of attendant has been saved human resources, improved operating efficiency.
When this server was the voice communication platform, first generation module 30 comprised:
First produces submodule; Be used for when the relaying occupancy of the voice plate card of voice communication platform surpasses first preset value; Produce the first voice communication platform early warning information, wherein, the relaying occupancy is to use circuit to account for the percentage of total circuit in the voice plate card; At this moment, first preset value is preferably 80%.
Second produces submodule, is used for when the relaying step-out at the signaling link place of the voice plate card of voice communication platform, producing the second voice communication platform early warning information.
The 3rd produces submodule, is used for when the Message Processing thread speed of voice communication platform is lower than first pre-set velocity, producing the 3rd voice communication platform early warning information.
The 4th produces submodule; Be used for when mistake appears in the operation flow of voice communication platform; Produce the 4th voice communication platform early warning information, wherein, the operation flow of voice communication platform mistake occurs and comprises: the write record of Control Software failure in the voice communication platform; Or the internal system data can't normally discharge in the voice communication platform.
The 5th produces submodule; Be used for when the database access of voice communication platform is unusual; Produce the 5th voice communication platform early warning information, wherein, the database access of voice communication platform comprises unusually: exist during the database access of Control Software connects in the voice communication platform and interrupt; Or the database access data query of Control Software surpasses Preset Time in the voice communication platform.
The 6th produces submodule; Be used for when the control integrated circuit board driving abnormality of voice communication platform; Produce the 6th voice communication platform early warning information, wherein, the control integrated circuit board driving abnormality of voice communication platform comprises: there is bomp in the control board card driver of voice communication platform; Wherein, bomp comprises that selector channel outgoing call failure, passage add the meeting-place failure.
Behind the attending device that this embodiment of voice communication platform employing provides; Can the early warning information that the software and hardware in the voice communication platform occurs be sent to Remote client; So that when the voice communication platform occurs unusual but can move, carry out advanced processing, be beneficial to the attendant and in time handle.
When server was database server, first generation module 30 comprised:
The 7th produces submodule, is used for when the database log file of database server takies above the 3rd preset value, producing the database server early warning information, and wherein, the 3rd preset value is the arbitrary value in 80% to 90%.
Behind the attending device that this embodiment of database server employing provides; Can take when exceeding standard in database log file; The early warning information that will exceed standard is sent to Remote client, so that database server taken to exceed standard carries out advanced processing, is beneficial to the attendant and in time handles.
When server was accounting server, first generation module 30 comprised:
The 8th produces submodule, is used for when the Message Processing thread speed of accounting server is lower than second pre-set velocity, producing the first accounting server early warning information.
The 9th produces submodule, is used for when the database access of accounting server is unusual, producing the second accounting server early warning information.
Behind the attending device that this embodiment of accounting server employing provides; Can be in Message Processing thread speed low or database access when unusual; Early warning information is sent to Remote client,, is beneficial to the attendant and in time handles so that advanced processing is carried out in the early warning of accounting server.
When server was the WEB server, first generation module 30 comprised:
The tenth produces submodule, is used for when the thread distribution of WEB server exceeds standard, producing WEB server early warning information.
After the WEB server adopts the attending device that this embodiment provides, can distribute when exceeding standard at thread, early warning information is sent to Remote client, so that the WEB server thread distributed to exceed standard carries out advanced processing, be beneficial to the attendant and in time handle.
At last, introduce the embodiment of the maintaining method of kind of operation service system.
Fig. 4 is the flow chart according to the maintaining method of the operation service system of the embodiment of the invention, and is as shown in Figure 4, and this method comprises the steps that S102 is to step S112.
Step S102: read the daily record of server in the operation service system, this step can realize through the read module in the attending device of operation service system.
Step S104: according to the daily record of server; Whether the operational factor of judging server satisfies first condition or second condition; Wherein, first condition and second condition are the different preset condition, to the characteristics of server two kinds of Rule of judgment are set; To judge that there is the order of severity when unusual in server, this step can realize through first judge module in the attending device of operation service system.Wherein, execution in step S106 when the operational factor of server satisfies first condition, execution in step S108 when the operational factor of server satisfies second condition, otherwise return step S102, continue to read the daily record of server in the operation service system.
Step S106: when the operational factor of server satisfies first condition, produce early warning information, also promptly,, but still can move the time, produce early warning information when server occurs unusually.After producing early warning information, execution in step S110.This step can realize through first generation module in the attending device of operation service system.
Step S108: when the operational factor of server satisfies second condition, produce warning information, also promptly, and when server catastrophe failure occurs and influence the operation of server, the generation warning information.After producing early warning information, execution in step S112.This step can realize through second generation module in the attending device of operation service system.
Step S110: send the early warning information Remote client.
Step S112: Remote client sends a warning message.
Early warning information has been meant that problem occurs, but the operation of not influence system, if untimely processing, early warning information will transfer warning information to future, will cause systemic breakdown.Warning information is meant that problem has caused the paralysis or the mistake of system, must handle at once.The maintaining method that adopts this embodiment to provide can be sent to Remote client with early warning information, when occurring unusual but can move in system, handles in advance.Early warning information or warning information occur at server, on one's own initiative early warning information or warning information are sent to Remote client, be beneficial to the attendant and in time handle.
According to the transformation characteristics of early warning information and warning information, warning information generally is transformed by early warning information, and, in the running of server, be easier to occur early warning information.Preferably, step S104 comprises: whether the operational factor of judging server satisfies first condition; And when the operational factor of confirming server does not satisfy first condition, judge whether the operational factor of server satisfies second condition.Only when the operational factor of server does not satisfy first condition, when promptly not producing early warning information, judge whether it satisfies second condition through this preferred implementation, save the memory cost of executive program.
In order to save human resources, also can know early warning or warning information when making attendant's off-line, preferably, after producing early warning information or warning information, this method also comprises: whether the attendant who judges Remote client is online; When the attendant is online, send early warning information or warning information to Remote client; And when attendant's off-line, search attendant's communication mode and send early warning information or warning information to the attendant through communication mode.Wherein, communication mode comprises following any one mode: voice, note and mail.
Adopt the attending device of this preferred implementation; Under the condition that operational system runs without interruption; The Maintenance free personnel continue to have office hours and also can realize the maintenance that continues; Even attendant's off-line also can in time be known the unusual condition of each server in the operation system, saved human resources, improved operating efficiency.
Preferably, to each server in the operation system, exceed standard or the hard disk of server takies and all produces early warning information when exceeding standard at the EMS memory occupation of server.Wherein, the EMS memory occupation of server exceeds standard and comprises: the physical memory of server takes; The hard disk of server takies to exceed standard and comprises: application software place hard disk resource takes in the server.
The EMS memory occupation of server exceeds standard and is meant that mainly physical memory takies completely, is using virtual memory.Generally in this case; System also can normally move, but since virtual memory through hard disk mapping, the processing of control storehouse etc. in the application software; The serious processing that relies on current operation system; The internal memory of WINDOWS operating system is handled virtual memory and physical memory is distinguishing, and compatible problem is arranged, and may cause the unusual of application software.Consider from the stability of system, should handle.To redistribute the internal memory of server, can check that which abnormal process committed memory is more, and discharge.
The hard disk of server takies and exceeds standard that to refer generally to be that application software place hard disk resource takes.If application software place hard disk resource takes, then this application software just can't be write log information, maybe can't write recording file, but system still can normally move.Normally use but the meeting of can't recording influence the user, can't write the backup that the daily record meeting influences system, should handle.General this situation can be deleted old journal file and old recording file, discharges resource.
When server was the voice communication platform, step S106 comprised:
When the relaying occupancy of the voice plate card of voice communication platform surpasses first preset value, produce the first voice communication platform early warning information, wherein, the relaying occupancy is to use circuit to account for the percentage of total circuit in the voice plate card.The relaying occupancy surpasses first preset value, also is that the relaying occupancy of voice plate card exceeds standard, and general normal range (NR) is 80%; If surpass this numerical value, just explain that this system is current busier, if professional continuation development; The user may take system line, the problem that phone can't insert will occur, and general this situation occurs if continue; Consider dilatation, increase system line.
When the relaying step-out at the signaling link place of the voice plate card of voice communication platform, produce the second voice communication platform early warning information.The signaling of voice plate card is unusual, and the signaling here is not meant that unusually signaling link interrupts, because link down is high severity alarm, system can't use.And be meant that signaling link place relaying has the step-out phenomenon, and after step-out occurring and can causing subscriber access system, lost line arranging or go offline morely, call completion ratio if do not handle, can influence user's use the end of than during user's outgoing call.General this situation with possibly contact relevantly with circuit, can make line again or change sound card.
When the Message Processing thread speed of voice communication platform is lower than first pre-set velocity, produce the 3rd voice communication platform early warning information.The Message Processing thread of Control Software is the main thread in the software; A plurality of users during connecting system, are that order is through operations such as Message Processing thread process control hardware and databases, if thread is slack-off simultaneously; From user perspective is that the sensory system prompting is slower, wait for just and replying.Though system still can move, inconvenient user uses, and should handle.This situation is with regard to more complicated, and is slower in which section processes through the log analysis system, will wait for that like written document data base querying is overtime, handles according to the problem place.
When mistake appears in the operation flow of voice communication platform, produce the 4th voice communication platform early warning information, wherein, the operation flow of voice communication platform mistake occurs and comprises: the write record of Control Software failure in the voice communication platform; Or the internal system data can't normally discharge in the voice communication platform.The operation flow of Control Software is meant according to business demand, the normal process process of software.Wrongly mainly from daily record, to find appear in operation flow, and like the write record data failure, the internal system data are occupied can't normally to be discharged etc.Though system still can move, the following generation that can cause abnormal conditions should be handled.This situation will be passed through the code analysis system journal with regard to more complicated.
When the database access of voice communication platform is unusual, produce the 5th voice communication platform early warning information, wherein, the database access of voice communication platform comprises unusually: exist during the database access of Control Software connects in the voice communication platform and interrupt; Or the database access data query of Control Software surpasses Preset Time in the voice communication platform.The accessing database of Control Software is meant mainly that unusually database is connected with interruption and recovers action, and data query is overtime etc.Common this situation can cause system slack-off, and is slack-off similar with the Message Processing thread of voice communication platform Control Software, should handle.General this situation possibly be a network connectivity problem, or database has indumentum locked.
When the control integrated circuit board driving abnormality of voice communication platform; Produce the 6th voice communication platform early warning information; Wherein, The control integrated circuit board driving abnormality of voice communication platform comprises: there is bomp in the control board card driver of voice communication platform, and wherein, bomp comprises that selector channel outgoing call failure, passage add the meeting-place failure.The control integrated circuit board driving abnormality of Control Software is not meant that uncontrollable integrated circuit board drives, and is hardware problem because uncontrollable integrated circuit board drives, and is high severity alarm, and system can't use.When generally being meant control integrated circuit board driving operations, driver has bomp, as can't the selector channel outgoing call, can't passage be added operations such as meeting-place, and the user is if operation may be normal again, and also operation several times could be successful again possibly.General this situation is a software issue, though system still can move, the following generation that can cause abnormal conditions should be handled.General this situation possibly be that the software control flow process has hiding BUG, needs concrete analysis.
When server was database server, step S106 comprised:
When the database log file of database server takies above the 3rd preset value, produce the database server early warning information.The taking to exceed standard of the DB LOG of database software is meant that the database log file space has taken 80-90%; Because database is to write transaction journal at any time in journal file; If the journal file space is write full, database will be out of service, can cause high severity alarm; System can't use, and should want advanced processing.General this situation will back up database and shrink the file space.
When server was accounting server, S106 comprised in step:
When the Message Processing thread speed of accounting server is lower than second pre-set velocity, produce the first accounting server early warning information;
When the database access of accounting server is unusual, produce the second accounting server early warning information.
When server was the WEB server, step S106 comprised: when the thread distribution of WEB server exceeds standard, produce WEB server early warning information.The thread of WEB software distributes the thread of the application service control that mainly refers to WEB of exceeding standard to be taken in a large number, can cause WEB to serve slack-off or does not have response.After importing network address exactly from user perspective, it is very slow to open webpage.General this situation is to cause the anxiety of thread resources when the bigger recording file of a plurality of user's download is arranged.Should handle.General this situation can be done suitable adjustment with reference to the maximum thread allotment of WEB application service.
From above description, can find out that the embodiment of the invention has realized following technique effect: through increasing early warning information,, be sent to remote maintenance system, guaranteed the uninterrupted operation of operation system with contingent problem prior notice.Further,,, saved human resources, improved operating efficiency even attendant's off-line also can in time be known the unusual condition of each server in the operation system through proactive notification and multiple advice method.
The above is merely the preferred embodiments of the present invention, is not limited to the present invention, and for a person skilled in the art, the present invention can have various changes and variation.All within spirit of the present invention and principle, any modification of being done, be equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (15)
1. the maintaining method of an operation service system is characterized in that, comprising:
Read the daily record of server in the said operation service system;
According to the daily record of said server, judge whether the operational factor of said server satisfies first condition or second condition, wherein, said first condition and said second condition are the different preset condition;
When the operational factor of said server satisfies said first condition, produce early warning information;
When the operational factor of said server satisfies said second condition, produce warning information; And
Send said early warning information or said warning information to Remote client.
2. the maintaining method of operation service system according to claim 1 is characterized in that, after producing said early warning information or said warning information, said method also comprises:
Whether the attendant who judges said Remote client is online;
When the attendant is online, send said early warning information or said warning information to said Remote client; And
When attendant's off-line, search said attendant's communication mode and send said early warning information or said warning information to said attendant through said communication mode.
3. the maintaining method of operation service system according to claim 1 is characterized in that, when the operational factor of said server satisfies said first condition, produces early warning information and comprises:
Exceed standard or the hard disk of said server takies when exceeding standard at the EMS memory occupation of said server, produce said early warning information.
4. the maintaining method of operation service system according to claim 1 is characterized in that, when said server is the voice communication platform, when the operational factor of said server satisfies said first condition, produces early warning information and comprises:
When the relaying occupancy of the voice plate card of said voice communication platform surpasses first preset value, produce the first voice communication platform early warning information, wherein, said relaying occupancy is to use circuit to account for the percentage of total circuit in the said voice plate card;
When the relaying step-out at the signaling link place of the voice plate card of said voice communication platform, produce the second voice communication platform early warning information;
When the Message Processing thread speed of said voice communication platform is lower than first pre-set velocity, produce the 3rd voice communication platform early warning information;
When mistake appears in the operation flow of said voice communication platform, produce the 4th voice communication platform early warning information;
When the database access of said voice communication platform is unusual, produce the 5th voice communication platform early warning information; And
When the control integrated circuit board driving abnormality of said voice communication platform, produce the 6th voice communication platform early warning information.
5. the maintaining method of operation service system according to claim 4 is characterized in that, the operation flow of said voice communication platform mistake occurs and comprises:
The write record of Control Software failure in the said voice communication platform; Or
The internal system data can't normally discharge in the said voice communication platform.
6. the maintaining method of operation service system according to claim 4 is characterized in that, the database access of said voice communication platform comprises unusually:
Exist during the database access of Control Software connects in the said voice communication platform and interrupt; Or
The database access data query of Control Software surpasses Preset Time in the said voice communication platform.
7. the maintaining method of operation service system according to claim 4 is characterized in that, the control integrated circuit board driving abnormality of said voice communication platform comprises:
There is bomp in the control board card driver of said voice communication platform, and wherein, said bomp comprises that selector channel outgoing call failure, passage add the meeting-place failure.
8. the maintaining method of operation service system according to claim 1 is characterized in that, when said server is database server, when the operational factor of said server satisfies said first condition, produces early warning information and comprises:
When the database log file of said database server takies above the 3rd preset value, produce the database server early warning information.
9. the maintaining method of operation service system according to claim 1 is characterized in that, when said server is accounting server, when the operational factor of said server satisfies said first condition, produces early warning information and comprises:
When the Message Processing thread speed of said accounting server is lower than second pre-set velocity, produce the first accounting server early warning information; And
When the database access of said accounting server is unusual, produce the second accounting server early warning information.
10. the maintaining method of operation service system according to claim 1 is characterized in that, when said server is the WEB server, when the operational factor of said server satisfies said first condition, produces early warning information and comprises:
When the thread distribution of said WEB server exceeds standard, produce WEB server early warning information.
11. the attending device of an operation service system is characterized in that, comprising:
Read module, the daily record that is used for reading said operation service system server;
First judge module is used for the daily record according to said server, judges whether the operational factor of said server satisfies first condition or second condition, and wherein, said first condition and said second condition are the different preset condition;
First generation module is used for when the operational factor of said server satisfies said first condition, produces early warning information;
Second generation module is used for when the operational factor of said server satisfies said second condition, produces warning information;
First sending module is used to send said early warning information to Remote client; And
Second sending module is used to send said warning information to said Remote client.
12. the attending device of operation service system according to claim 11 is characterized in that, said first judge module comprises:
First judges submodule, is used to judge whether the operational factor of said server satisfies said first condition; And
Second judges submodule, is used for when the operational factor of confirming said server does not satisfy said first condition, judging whether the operational factor of said server satisfies second condition.
13. the attending device of operation service system according to claim 12 is characterized in that, also comprises:
Second judge module is used to judge whether the attendant of said Remote client is online;
The 3rd sending module is used for when the attendant is online, sends said early warning information or said warning information to said Remote client; And
The 4th sending module is used for when attendant's off-line, searches to be attendant's communication mode and to send said early warning information or said warning information to said attendant through said communication mode.
14. operation service system; Comprise voice communication platform, database server, WEB server and accounting server; It is characterized in that said voice communication platform, said database server, said WEB server and said accounting server comprise the attending device of each described operation service system in the claim 11 to 13 respectively.
15. operation service system according to claim 14 is characterized in that, also comprises:
Maintenance server is used to receive early warning information or warning information that the attending device of said operation service system produces, and said early warning information or said warning information are sent to said long-range maintenance system,
Wherein, the attending device of said operation service system is used for said early warning information or said warning information are sent to said maintenance server.
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| CN2011104341764A CN102412998A (en) | 2011-12-21 | 2011-12-21 | Operation service system and maintenance method and device thereof |
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