CN102306355A - Management system for IT (Information Technology) operation and maintenance configuration - Google Patents
Management system for IT (Information Technology) operation and maintenance configuration Download PDFInfo
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Abstract
The invention relates to a management system for IT (Information Technology) operation and maintenance configuration, belonging to the field of a computer data processing technique. The system provided by the invention comprises a configuration management database, a configuration model management module, a stock data management module and a stock data access interface, wherein the configuration model management module, the stock data management module and the stock data access interface are respectively in bidirectional connection with the configuration management database through data lines; the configuration model management module consists of a configuration model analysis processing sub-module, a configuration type management sub-module, a configuration attribute management sub-module, an incidence relation management sub-module and a dictionary type management sub-module, wherein the configuration type management sub-module, the configuration attribute management sub-module, the incidence relation management sub-module and the dictionary type management sub-module are respectively connected with the configuration model analysis processing sub-module through a configuration model XML (X Extensible Markup Language) file; the stock data management module consists of a configuration stock data processing sub-module, a stock data maintenance sub-module, a stock data inquiry sub-module, a stock data import-export sub-module, a dictionary data maintenance sub-module and a dictionary data inquiry sub-module, wherein the stock data maintenance sub-module, the stock data inquiry sub-module, the stock data import-export sub-module, the dictionary data maintenance sub-module and the dictionary data inquiry sub-module are respectively connected with the configuration stock data processing sub-module; and the stock data access interface consists of a stock data inquiry interface and a stock data updating interface.
Description
Technical field
The invention belongs to the microcomputer data processing field, particularly for the IT O&M configuration data of enterprise the allocation models modeling is provided, according to allocation models dynamic creation Configuration Management Database (CMDB), the storage of configuration management data on stock and show, provide the IT O&M configuration management system of the functions such as access interface of configuration management data on stock for other IT operation management system (like IT O&M process management system, IT O&M monitoring management system).
Background technology
The information of the IT of enterprise O&M configuration data has covered the hardware device (as: host server in the IT of the enterprise operation management at present; Virtual machine; Memory device; Router; Fire wall; Frame; Machine frame); Software resource (as: operating system; Business application system; Database; Middleware); Assets information (as: asset number; Assets repair and maintenance information); Supplementary (as: contract; The project scheduling etc.); Space resources (as: machine room information; Site information); Human resources (as: organizational information; Department information; Employee information; Supplier information) information such as.
In traditional enterprise IT operation management; Configuration informations such as the various hardware devices of being managed, software resource, assets information, auxiliary dwelling, space resources, human resources are with the form of the account of assets; According to different specialties or different O&M slip-stick artists' segregation of duties, be kept at respectively in the O&M slip-stick artist machine account Excel form or ledger management system separately.For example, in the IT of enterprise operation management, be responsible for only information such as maintenance and the network equipment, router that network environment is relevant, switch, fire wall, equipment connection of network project teacher; And the relevant information of application systems such as an application system slip-stick artist maintenance host server, virtual machine, application system; The Database Engineer only safeguards database informations such as oracle, sysbase.These machine account information are with the stored in form of Excel or database table, search with the mode of Excel inquiry or machine account system queries function and browse.Itself there is certain limitation in this management mode, that is:
1, configuration information management disperses, and is unfavorable for the allotment of the IT of enterprise reasonable resources
In traditional enterprise IT operation management; The configuration information of the IT of enterprise O&M personal management is according to different specialties or different O&M slip-stick artists' segregation of duties; Be kept at respectively in the O&M slip-stick artist Excel form or ledger management system separately; There is not unified configuration information management systems and management method; The result is that configuration information management disperses, and is difficult to the overall picture of the IT resource of complete comprehensively understanding enterprises.Unusual difficulty when the configuration information that needs to combine other professional O&M slip-stick artist to be managed as certain professional O&M slip-stick artist (like network engineers) carries out IT event analysis or IT fault handling needs to coordinate a plurality of professional O&M slip-stick artists and obtain required configuration information; The IT of enterprise O&M is responsible for the also very difficult overall picture that comprehensively gets information about the IT resource of enterprises, has brought certain difficulty for the allotment of the IT of enterprise reasonable resources.
2, the configuration management model structure is solidified, and configuration information management is difficult to expansion
In traditional enterprise IT operation management; The configuration management model that is used for describing the configuration information data structure all is prior to the configuration management system arrangement and creates; Remove to develop corresponding configuration management system (like the ledger management system) according to configuration management model then, finally come into operation.But because that resource updates such as information technoloy equipment in the IT of the enterprise network environment and soft, hardware are regenerated is very fast, traditional I T O&M configuration management system (ledger management system or Excel form) and configuring management method are difficult to satisfy the IT of enterprise resource and bring in constant renewal in the demand that changes.When if IT O&M configuration management data structure need be expanded, corresponding configuration management system code needs reconstruct, and application server needs to upgrade, and workload is bigger.
3, the data on stock access interface externally is not provided
In traditional enterprise IT operation management, owing to do not consider the data on stock access interface externally is provided, other IT operation management system of enterprise (for example IT O&M process management system, IT O&M monitoring management system) can't be shared data on stock.For example in the IT O&M process management system of enterprise; Incident management flow process and issue management flow process can't be obtained associated configurations information; The O&M slip-stick artist who deals with incident or problem can't get information about the relevant information technoloy equipment of fault or problem, the configuration information of software and hardware, has brought certain degree of difficulty to the analyzing and processing of fault and problem; In the IT network environment and equipment monitoring system of enterprise; Network equipment monitoring alarm information can't be obtained associated configurations information; The network O&M slip-stick artist can't get information about the monitoring alarm relevant network equipment or software and hardware information, analyzes alarm cause to network engineers and has brought certain degree of difficulty with dealing with problems.
Summary of the invention
The objective of the invention is for overcoming the weak point of prior art; Propose a kind of IT O&M configuration management system, the allocation models modeling can be provided, for the IT O&M configuration management data of enterprise according to the storage of allocation models dynamic creation Configuration Management Database (CMDB), configuration management data on stock and the functions such as access interface of showing and the configuration management data on stock being provided for other IT operation management system of enterprise (like IT O&M process management system, IT O&M monitoring management system).
A kind of IT O&M configuration management system that the present invention proposes; It is characterized in that; Comprise Configuration Management Database (CMDB), respectively with Configuration Management Database (CMDB) through the two-way allocation models administration module that is connected of data line, data on stock administration module, data on stock access interface four parts, wherein:
The allocation models administration module is formed by allocation models dissection process submodule and through Configuration Type management submodule, configuration attribute management submodule, incidence relation management submodule and dictionary type management submodule that allocation models XML file links to each other with this module respectively; The incidence relation that this allocation models administration module is used between the type, attribute, resource of hardware device, software resource, assets information, supplementary, space resources, human resources to the IT of enterprise operation management defines, and forms the allocation models that supports the operation of IT O&M configuration management system; And carry out Configuration Type management, configuration attribute management, incidence relation management, dictionary type management, allocation models dissection process;
Configuration Management Database (CMDB): Configuration Management Database (CMDB) dynamically generates oracle database table, field and incidence relation according to allocation models, is used to store data on stock, incidence relation, system dictionary data;
The data on stock administration module safeguards that by configuration data on stock processing sub and coupled respectively data on stock submodule, storage number inquiry submodule, data on stock import and export submodule, dictionary data and safeguard that submodule and dictionary data inquiry submodule form: this module is used for the data on stock of the IT of enterprise operation management is managed, and comprises adding data on stock, deletion data on stock, modification data on stock, inquiring about the data on stock function;
The data on stock access interface is made up of data on stock query interface and data on stock updating interface: this interface is used for to other IT O&M system of enterprise data access interface being provided; Comprise data on stock query interface, data on stock updating interface.
Characteristics of the present invention and beneficial effect:
1) unified IT O&M configuration management mode is provided
For all kinds of O&M personnel and the operation management person of enterprise provides unified IT O&M configuration management mode, use unified configuration management modeling function, unified IT O&M allocation models Classification Management, unified data on stock to safeguard and query function such as each administrative authority.Unification through the configuration management mode; Make the IT O&M configuration information of enterprise manage concentratedly; The O&M slip-stick artist both can safeguard self-administered IT resource storage information; Can inquire about the IT resource storage information of safeguarding with own professional relevant other O&M slip-stick artist again easily, improve the efficient of O&M slip-stick artist analyzing and processing fault and problem; The IT O&M is responsible for the storage information can comprehensively get information about enterprise's whole IT O&M resource, and the IT resource rational allocation of enterprise has been played great help.
2) dynamic editing configuration management model
The function of the dynamic editing configuration management model that the IT O&M Configuration Management Officer of enterprise can provide through this IT O&M configuration management system; Remove to edit dynamically configuration management model; The configuration management model that editor accomplishes can be applied directly in the production environment; Be after Configuration Management Officer is edited allocation models and selected to be applied to production environment, other O&Ms personnel just can be through the allocation models that the configuration information of this configuration management system is safeguarded and the query function use is upgraded.IT O&M environment and the network equipment of most of enterprises, soft, hardware allocation models that configuration management the is proposed demand of change flexibly that often changes has been satisfied in such design.
3) the data on stock access interface is provided
To external system (like IT O&M process management system, IT O&M monitoring management system) the data on stock access interface is provided.Two class interfaces are provided at present, and one type is the query interface of configuration information, has solved the correlation inquiry problem of IT O&M process management system and IT O&M monitoring management system and storage information; One type is the updating interface of storage information, has solved IT O&M process management system and has upgraded problem of storage information etc. through the change management flow process.
Description of drawings
Fig. 1 is IT O&M configuration management system structure of the present invention and and other phylogenetic relationship figure.
Embodiment
The IT O&M configuration management system that the present invention proposes combines accompanying drawing and embodiment to describe in detail as follows:
A kind of IT O&M configuration management system that the present invention proposes; As shown in Figure 1; Comprise Configuration Management Database (CMDB), with Configuration Management Database (CMDB) through the two-way allocation models administration module that is connected of data line, data on stock administration module, data on stock access interface four parts, wherein:
The allocation models administration module is by allocation models dissection process submodule and pass through the Configuration Type management submodule that allocation models XML file links to each other with this module respectively; The configuration attribute management submodule; Incidence relation management submodule and dictionary type management submodule are formed: this allocation models administration module is used for the hardware device (as: host server to the IT of enterprise operation management; Virtual machine; Memory device; Router; Fire wall; Frame; Machine frame); Software resource (as: operating system; Business application system; Database; Middleware); Assets information (as: asset number; Assets repair and maintenance information); Supplementary (as: contract; The project scheduling etc.); Space resources (as: machine room information; Site information); Human resources (as: organizational information; Department information; Employee information; Supplier information) type of various resources such as; Attribute; Incidence relation between resource defines, and generates the allocation models that supports the operation of IT O&M configuration management system then; And carry out Configuration Type management, configuration attribute management, incidence relation management, dictionary type management, allocation models dissection process;
Configuration Management Database (CMDB): Configuration Management Database (CMDB) dynamically generates oracle database table, field and incidence relation according to allocation models, is used to store data on stock, incidence relation, system dictionary data;
The data on stock administration module safeguards that by configuration data on stock processing sub and coupled respectively data on stock submodule, storage number inquiry submodule, data on stock import and export submodule, dictionary data and safeguard that submodule and dictionary data inquiry submodule form: this module is used for the data on stock of the IT of enterprise operation management is managed, and comprises to add data on stock, deletion data on stock, modification data on stock, inquire about function such as data on stock;
The data on stock access interface is made up of data on stock query interface and data on stock updating interface: this interface is used for to outside IT O&M system (like IT O&M process management system, IT O&M monitoring management system) data access interface being provided.Comprise data on stock query interface, data on stock updating interface.
The implementation of above-mentioned each module describes in detail as follows:
1) allocation models administration module: to the hardware device (as: host server in the IT of the enterprise operation management; Virtual machine; Memory device; Router; Fire wall; Frame; Machine frame); Software resource (as: operating system; Business application system; Database; Middleware); Assets information (as: asset number; Assets repair and maintenance information); Supplementary (as: contract; The project scheduling etc.); Space resources (as: machine room information; Site information); Human resources (as: organizational information; Department information; Employee information; Supplier information) type of various resources such as; Attribute; Incidence relation between resource defines, and forms the allocation models of supported configurations management system program run.
Allocation models adopts the XML form, has defined following information in the allocation models:
Configuration Type information: comprise 1 in the allocation models to a plurality of Configuration Types, each Configuration Type all has corresponding type definition information, like the Chinese of Configuration Type, English mark, succession parent, descriptor etc.Configuration Type information has uniqueness in allocation models;
Attribute information: each Configuration Type all comprises 1 to a plurality of attribute informations in the allocation models; Like Chinese, English mark, data type, data length, the default value of Resource Properties, whether can be sky etc., attribute has uniqueness under a Configuration Type;
Incidence relation information: each Configuration Type all comprises 0 to a plurality of incidence relations in the allocation models.Each incidence relation all has corresponding incidence relation definition information, like the Chinese of incidence relation, English mark, the type (one-to-many, multi-to-multi one to one) of incidence relation, the Configuration Type of related local terminal, the attribute of related local terminal, the Configuration Type of related opposite end, the attribute of related opposite end etc.Incidence relation has uniqueness in configuration management model;
The dictionary type information: comprise 0 in the allocation models to the definition of a plurality of dictionary types, whether the state that comprises the English mark title of dictionary type, Chinese display Name, dictionary is launched etc.All dictionary types all only comprise two attribute: KEY and VALUE, and wherein KEY is the displayed value that is used to be shown to the user, and VALUE is when dictionary is quoted by other type, the actual dictionary value that is saved in the database.
The allocation models administration module comprises Configuration Type management submodule, configuration attribute management submodule, incidence relation management submodule, dictionary type management submodule, allocation models dissection process module submodule, wherein:
The Configuration Type management submodule: this submodule is managed Configuration Type.Can add Configuration Type, revise Configuration Type, delete Configuration Type, check Configuration Type.
The configuration attribute management submodule: this submodule is managed attribute information.Can add attribute information, revise attribute information, delete property information, check attribute information.
The incidence relation management submodule: this submodule is managed incidence relation.Can add incidence relation, revise incidence relation, delete incidence relation, check incidence relation.
Dictionary type management submodule: this submodule is managed the dictionary type.Can add the dictionary type, revise the dictionary type, delete the dictionary type, check the dictionary type.
Allocation models dissection process submodule: because allocation models is form realization and storage with the XML file, allocation models dissection process module is representing and editting function reading and write operation allocation models XML file of processing configuration model.
2) Configuration Management Database (CMDB): Configuration Management Database (CMDB) dynamically generates oracle database table (resource table and dictionary table) structure, field and incidence relation according to allocation models, is used to store data on stock, incidence relation, system dictionary data.Mapping relations between Configuration Management Database (CMDB) and the allocation models are following:
Database resource table: according in the allocation models Configuration Management Database (CMDB) resource table structure being created in the definition of Configuration Type.The English name of Configuration Type is that the table name of database resource table is claimed;
Database field: according to the field of in the allocation models attribute definition that Configuration Type comprised being created corresponding Configuration Management Database (CMDB) resource table.The field title that the English name of attribute is promptly shown, the data type of attribute is the data type of field, and the length of attribute is the length of field, and whether whether non-NULL is a field to attribute be sky etc.;
Database association relation: according in the allocation models incidence relation between the resource table in the Configuration Management Database (CMDB) being created in the definition of incidence relation.One end title of incidence relation is current resource table title, and the opposite end of incidence relation is the resource table title of related opposite end etc.;
Database dictionary table: create the dictionary table structure in the Configuration Management Database (CMDB) according to the definition to the dictionary type in the allocation models.The English name of dictionary is the title of dictionary table, and dictionary only comprises KEY, two attributes of VALUE, and wherein the value of KEY is used for being shown to the user in upper layer application, and the VALUE value is to quote actual value of preserving in the table of dictionary.
3) data on stock administration module: be used for the data on stock of the IT of enterprise operation management is managed, comprise functions such as adding data on stock, deletion data on stock, modification data on stock, inquiry data on stock.
Through the data on stock administration module, enterprise can be included in the Configuration Management Database (CMDB) all IT resources of being managed.Resource storage information in the Configuration Management Database (CMDB) can be inquired about easily; Also can check intuitively current resource storage information and it the storage information of related other resource, assist the IT of the enterprise O&M personnel and the O&M person in charge to carry out IT O&M and management.
4) data on stock access interface: data access interface is provided to external system (like IT O&M process management system, IT O&M monitoring management system).Comprise data on stock query interface, data on stock updating interface.
Data on stock query interface: can call the data on stock query interface through the outside IT operation management system (like IT O&M process management system) of this interface and obtain and the relevant data on stock of IT O&M work.For example: incident (fault) treatment scheme of IT O&M process management system is related with configuration information: the IT of enterprise O&M operator on duty finds that in O&M work fault has taken place information technoloy equipment; Use IT O&M process management system to create an incident (fault) and handle worker's list; Simultaneously; The operator on duty is with fault information technoloy equipment and corresponding configuration management system storage associating information; When incident (fault) processing worker singly is submitted to event handling people there; The event handling people can get information about the corresponding storage information of faulty equipment, is positioned at which machine room like fault equipment; Which rack; Be which type of equipment; Belonging to which manufacturer safeguards; Information such as the contact person of manufacturer and contact method.Through these storage information, the event handling people is fault location reason and find solution fast.
Data on stock updating interface: can call the data on stock updating interface through the outside IT operation management system (like IT O&M process management system) of this interface and upgrade data on stock.For example: when the IT of enterprise O&M personnel initiate change request (as increasing internal memory) to certain equipment after; Through application, examine, change, link such as filing normally accomplishes; After actual change enters into force; The data on stock updating interface that change management process invocation configuration management provides is updated to after changing configuration data in the Configuration Management Database (CMDB).Through this kind mode, the change of configuration information can be included in the management of change management flow process, reach the standardized management of configuration information.
The workflow of above-mentioned IT O&M configuration management system:
1) according to the IT O&M demand of enterprise allocation models is carried out dynamic editing, dynamic editing comprises operations such as the definition of Configuration Type, attribute, incidence relation, dictionary type, renewal, deletions;
2) allocation models is applied to the IT of enterprise O&M production environment after, create corresponding tables of data, field and incidence relation according to the type that defines in the allocation models, attribute, incidence relation;
3) after Configuration Management Database (CMDB) generates; Data on stock (as: information such as hardware device, software resource, assets information, supplementary, space resources, human resources) to managing in the IT of the enterprise O&M is managed (as: increasing, delete, change, look into operation), improves the storage information data in the enterprise configuration management database.
4) after data on stock improves in the Configuration Management Database (CMDB) of enterprise, data on stock is checked, inquired about or passes through the data on stock access interface and visit data on stock.
Claims (1)
1. IT O&M configuration management system; It is characterized in that; Comprise Configuration Management Database (CMDB), respectively with Configuration Management Database (CMDB) through the two-way allocation models administration module that is connected of data line, data on stock administration module, data on stock access interface four parts, wherein:
The allocation models administration module is formed by allocation models dissection process submodule and through Configuration Type management submodule, configuration attribute management submodule, incidence relation management submodule and dictionary type management submodule that allocation models XML file links to each other with this module respectively; The incidence relation that this allocation models administration module is used between the type, attribute, resource of hardware device, software resource, assets information, supplementary, space resources, human resources to the IT of enterprise operation management defines, and forms the allocation models that supports the operation of IT O&M configuration management system; And carry out Configuration Type management, configuration attribute management, incidence relation management, dictionary type management, allocation models dissection process;
Configuration Management Database (CMDB): Configuration Management Database (CMDB) dynamically generates oracle database table, field and incidence relation according to allocation models, is used to store data on stock, incidence relation, system dictionary data;
The data on stock administration module safeguards that by configuration data on stock processing sub and coupled respectively data on stock submodule, storage number inquiry submodule, data on stock import and export submodule, dictionary data and safeguard that submodule and dictionary data inquiry submodule form: this module is used for the data on stock of the IT of enterprise operation management is managed, and comprises adding data on stock, deletion data on stock, modification data on stock, inquiring about the data on stock function;
The data on stock access interface is made up of data on stock query interface and data on stock updating interface: this interface is used for to other IT O&M system of enterprise data access interface being provided; Comprise data on stock query interface, data on stock updating interface.
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Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103383684A (en) * | 2012-05-01 | 2013-11-06 | 成都勤智数码科技股份有限公司 | Modification and management system of knowledge base in IT operation and maintenance system |
| CN103455516A (en) * | 2012-06-01 | 2013-12-18 | 腾讯科技（北京）有限公司 | Operation platform and maintaining method for database |
| CN103823660A (en) * | 2012-11-16 | 2014-05-28 | 中国移动通信集团广东有限公司 | Method and system for IT (information technology) operation and maintenance configuration management |
| CN103870349A (en) * | 2012-12-18 | 2014-06-18 | 中国银联股份有限公司 | Configuration management device and method for data processing system |
| CN105988886A (en) * | 2015-04-21 | 2016-10-05 | 中国银联股份有限公司 | Fault processing method and device in operation and maintenance process |
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| CN103383684A (en) * | 2012-05-01 | 2013-11-06 | 成都勤智数码科技股份有限公司 | Modification and management system of knowledge base in IT operation and maintenance system |
| CN103455516A (en) * | 2012-06-01 | 2013-12-18 | 腾讯科技（北京）有限公司 | Operation platform and maintaining method for database |
| CN103823660A (en) * | 2012-11-16 | 2014-05-28 | 中国移动通信集团广东有限公司 | Method and system for IT (information technology) operation and maintenance configuration management |
| CN103870349B (en) * | 2012-12-18 | 2017-06-23 | 中国银联股份有限公司 | For the configuration management device and method of data handling system |
| CN103870349A (en) * | 2012-12-18 | 2014-06-18 | 中国银联股份有限公司 | Configuration management device and method for data processing system |
| CN105988886A (en) * | 2015-04-21 | 2016-10-05 | 中国银联股份有限公司 | Fault processing method and device in operation and maintenance process |
| CN105988886B (en) * | 2015-04-21 | 2018-03-16 | 中国银联股份有限公司 | Fault handling method and device during a kind of O＆M |
| CN108073760A (en) * | 2016-11-10 | 2018-05-25 | 通用电气公司 | For obtaining the method and system that analysis model writes knowledge |
| CN106779438A (en) * | 2016-12-27 | 2017-05-31 | 武汉虹信技术服务有限责任公司 | A kind of intelligent building management platform data method for organizing for being adapted to many producers |
| CN110955655A (en) * | 2018-09-26 | 2020-04-03 | 千寻位置网络有限公司 | Dynamic CMDB database model storage method and system |
| CN110955655B (en) * | 2018-09-26 | 2022-10-14 | 千寻位置网络有限公司 | Dynamic CMDB database model storage method and system |
| CN113361723A (en) * | 2021-05-12 | 2021-09-07 | 北京网瑞达科技有限公司 | IT operation and maintenance management system and method based on rule tree automatic matching |
| CN113361723B (en) * | 2021-05-12 | 2022-06-17 | 北京网瑞达科技有限公司 | IT operation and maintenance management system and method based on rule tree automatic matching |
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Application publication date: 20120104 |