CN102291249A - Method and system for providing remote service for mobile terminal - Google Patents

Method and system for providing remote service for mobile terminal Download PDF

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Publication number
CN102291249A
CN102291249A CN2011100907937A CN201110090793A CN102291249A CN 102291249 A CN102291249 A CN 102291249A CN 2011100907937 A CN2011100907937 A CN 2011100907937A CN 201110090793 A CN201110090793 A CN 201110090793A CN 102291249 A CN102291249 A CN 102291249A
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portable terminal
operating system
terminal
server
engineer
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CN2011100907937A
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张�林
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Abstract

The invention provides a method for providing a remote service for a mobile terminal, which comprises the following steps: a mobile communication channel is built between the mobile terminal and a server in an internet; the server obtains operation system and version information of the mobile terminal and sends the obtained operation system and version information to an engineer terminal; the engineer terminal generates an operation command set for the mobile terminal according to the operation of an engineer, converts the operation command set into a format which can be recognized by the mobile terminal according to the received operation system and version information and sends the converted operation command set to the mobile terminal through the server; and the mobile terminal executes the operation corresponding to the received operation command set. The invention further provides a system for providing the remote service for the mobile terminal.

Description

A kind of method and system that portable terminal provided remote service
Technical field
The present invention relates to mobile communication and Internet technical field, particularly a kind of method and system that portable terminal provided remote service.
Background technology
Present most of portable terminals also possess the ability that inserts wireless internet network except possessing basic answering or call, receive and dispatch the function of note.Particularly along with the popularizing of 3G wireless network, the 3G portable terminal has possessed abundant function of surfing the Net especially.In addition, the function that tradition is realized by PC, for example electronic game, audio frequency and video are play, are handled electronic document or the like, realize on portable terminal more and more.On certain angle, the function of portable terminal is more and more as a PC of adding call function.Under such background, portable terminal makes network and ordinary people's life more and more press close to, and the networking life has become more and more people's life style.
Along with the function of portable terminal from strength to strength and complicated, in order to satisfy user's demand, terminal producer and third party constantly release new application program, portable terminal needs application programs to upgrade, and new application program perhaps is installed realizes new function.In addition, when software fault appearred in portable terminal, the user also need install new application program to fix a breakdown in portable terminal, comprise system update, upgrading, optimization, and new application program is installed, killing virus, application program instruction or the like.
In the prior art, upgrade application program for mobile terminal (also being included in the new application program of installation in the portable terminal) and adopt following way usually: portable terminal connects computer by dedicated data line (being provided by terminal producer usually), use the terminal management software adaptive (terminal producer provides or third party's exploitation) to come operating computer with portable terminal, by interference networks downloading application software and installation, realize the application software renewal of portable terminal or the software fault of eliminating portable terminal.As can be seen, the user can't realize upgrading the application program of portable terminal easily whenever and wherever possible in the prior art, particularly when the user goes out not carry computer at one's side, if getting rid of immediately software fault appears then be difficult in portable terminal.On the other hand, increasingly sophisticated along with mobile terminal function, the particularly appearance of smart mobile phone, operative skill for the user requires also more and more higher, the user tends at a loss as to what to do in the face of portable terminal complicated operations interface, particularly when software fault appearred in portable terminal, the user may not know failure cause, therefore also can't initiatively fix a breakdown.
In addition, some cell phone manufacturer also provides remote service at the part mobile phone of its product, but service content is very limited, and generally being provides application software or AKU to download on the website, and the Operating Guideline of specific model mobile phone perhaps is provided.As seen, the content and the scope of the existing remote service that mobile phone users is provided are all very limited.
Summary of the invention
The invention provides a kind ofly provides the method and system of remote service to portable terminal, can promote user experience whenever and wherever possible for mobile phone users provides polytype remote service.
The embodiment of the invention proposes a kind ofly provides the method for remote service to portable terminal, comprises the steps:
Server in portable terminal and the internet is set up mobile telecommunication channel;
Server obtains the operating system and the version information of portable terminal, and operating system and the version information that gets access to is sent to engineer's terminal;
Engineer's terminal generates operational order collection to portable terminal according to engineer's operation, according to operating system of being received and version information, convert described operational order collection to form that portable terminal can be discerned, and the operational order collection after the described conversion is sent to portable terminal by server;
The operation that the operational order set pair that the portable terminal execution is received is answered.
Preferably, described server obtains before the operating system and version information of portable terminal, further comprises:
The remote service request message of server mobile terminal receive, described remote service request message is carried the identity information of portable terminal;
Server mates identity identification information that carries in the described remote service request message and the contracted user's who stores in advance identity identification information, if the match is successful, then carry out described server and obtain the operating system of portable terminal and the step of version information, otherwise process ends.
Preferably, described server obtains the operating system and the version information of portable terminal and is:
Server sends the request of obtaining operating system and version information to portable terminal;
Portable terminal is sent to server with self operating system and version information after receiving the request of obtaining operating system and version information;
Perhaps, portable terminal is sent to server with self operating system and version information.
Preferably, server has at least two communication port that are used for communication of mobile terminal; Server sets in advance the corresponding relation of communication port and mobile terminal operating system and version information;
The operating system that described server obtains portable terminal with version information is: server obtains the communication port information that portable terminal is connected, according to the described corresponding relation that described port information inquiry sets in advance, obtain the operating system and the version information of portable terminal.
Preferably, described server is sent to engineer's terminal with the operating system that gets access to and version information and comprises:
Server finds the engineer terminal corresponding with described operating system according to the operating system that the operation system information inquiry of being obtained sets in advance with engineer's terminal mapping table;
Server is sent to the engineer terminal corresponding with described operating system with the version information that gets access to.
The embodiment of the invention has proposed another kind ofly to provide the method for remote service to portable terminal, comprises the steps:
Server in portable terminal and the internet is set up mobile telecommunication channel;
Have operating system and the version information that the engineer's terminal that communicates to connect is obtained portable terminal with server;
Engineer's terminal generates operational order collection to portable terminal according to engineer's operation, according to operating system of being received and version information, convert described operational order collection to form that portable terminal can be discerned, and the operational order collection after the described conversion is sent to portable terminal by server;
The operation that the operational order set pair that the portable terminal execution is received is answered.
The embodiment of the invention also proposes a kind ofly to provide the system of remote service to portable terminal, it is characterized in that this system comprises server, and more than engineer's terminal of one;
Described server is used for setting up mobile telecommunication channel with portable terminal, obtains the operating system and the version information of portable terminal, and operating system and the version information that gets access to is sent to engineer's terminal; And receive operational order collection, and described operational order collection is sent to portable terminal from engineer's terminal;
Described engineer's terminal is used for generating operational order collection to portable terminal according to engineer's operation, the operating system and the version information that send according to server, convert described operational order collection to form that portable terminal can be discerned, and the operational order collection after the described conversion is sent to server.
Preferably, described server comprises:
Communication module is used for setting up mobile telecommunication channel with portable terminal, sets up communication link with engineer's terminal;
Identification module, the contracted user's who is used to store identity identification information; The mobile telecommunication channel of setting up by communication module receives the remote service request message from the identity information that carries portable terminal of portable terminal, identity identification information that carries in the described remote service request message and the contracted user's who stores in advance identity identification information is mated, if the match is successful, enable indication to operating system and the transmission of version information acquisition module;
Operating system and version information acquisition module, be used for receive from identification module enable the indication after, obtain the operating system and the version information of portable terminal, and the communication link that the operating system that gets access to and version information are set up by communication module is sent to engineer's terminal;
Operational order collection transport module, the communication link that is used for setting up by communication module receives the operational order collection from engineer's terminal, and the radio communication channel that described operational order collection is set up by communication module is sent to portable terminal.
Preferably, server has at least two communication port that are used for communication of mobile terminal; Server sets in advance the corresponding relation of communication port and mobile terminal operating system and version information; Described operating system and version information acquisition module:
Preferably, described operating system and version information acquisition module further comprise:
The corresponding relation table unit is used for storage operating system and engineer's terminal mapping table;
Query unit is used for inquiring about according to the operation system information that operating system and version information acquisition module obtain operating system and engineer's terminal mapping table of described corresponding relation table unit storage, finds the engineer terminal corresponding with described operating system;
Retransmission unit is used for the version information that operating system and version information acquisition module get access to is sent to the engineer terminal corresponding with described operating system.
The embodiment of the invention also proposes another kind of to provide the system of remote service to portable terminal, and this system comprises server, and more than engineer's terminal of one;
Described server is used for setting up mobile telecommunication channel with portable terminal, sets up communication link with engineer's terminal; Reception is from the operational order collection of engineer's terminal, and described operational order collection is sent to portable terminal;
Described engineer's terminal is used for obtaining by described communication link and mobile telecommunication channel the operating system and the version information of portable terminal; Generate operational order collection according to engineer's operation to portable terminal, the operating system and the version information that send according to server, convert described operational order collection to form that portable terminal can be discerned, and the operational order collection after the described conversion is sent to server.
As can be seen from the above technical solutions, after portable terminal and server established a communications link, engineer's terminal was obtained the operating system relevant information of portable terminal, and engineer's terminal is instructed to the portable terminal transmit operation according to the operating system relevant information; Portable terminal is carried out described operational order, has so just realized that engineer's terminal replaces mobile terminal user to come portable terminal is operated.In this way, the engineer who grasps professional skill can replace the user that portable terminal is carried out far-end operation, realizes such as application program download, installation, cell-phone function activation, software virus killing, uses services such as training, fault location and eliminating by far-end operation.
Description of drawings
Fig. 1 provides the system schematic of remote service for what the embodiment of the invention one proposed to portable terminal;
Fig. 2 provides the method schematic diagram of remote service for what the embodiment of the invention two proposed to portable terminal;
Fig. 3 provides the method schematic diagram of remote service for what the embodiment of the invention three proposed to portable terminal.
Embodiment
At present the mainstream operation system of portable terminal comprises: Saipan (Symbian), Android (Android), iPhone OS, mobile form (Windows Mobile) etc., the data structure of different operating system, software interface difference are very big.Because portable terminal develops very soon, same middle operating system also has multiple different editions and deposits.Therefore, provide a key link of remote service to portable terminal is to discern the operating system and the version of portable terminal.
What the present invention proposed provides the scheme of remote service to portable terminal, provides server exactly in the Internet, as the login inlet of portable terminal.Provide engineer's terminal of remote service also to connect this server.After portable terminal inserted described server, server or engineer's terminal were obtained the operating system and the version information of portable terminal; Engineer's terminal is set up by described server with portable terminal and is connected end to end, engineer's terminal is by described connection, the interim operating right of taking over portable terminal, call corresponding data transformation interface according to described operating system and version information and realize that the desktop of portable terminal obtains and operate control, thereby realize that the engineer who grasps professional skill replaces the user that portable terminal is carried out far-end operation, realize that application program download, installation, cell-phone function activate, software is killed virus, use services such as training, fault location and eliminating by far-end operation.
For making the purpose, technical solutions and advantages of the present invention clearer, the present invention is further elaborated below in conjunction with accompanying drawing.
Fig. 1 provides the system schematic of remote service for what the embodiment of the invention one proposed to portable terminal.This system comprises server 104, and more than engineer's terminal 105 of one.Four engineer's terminals have been shown among Fig. 1, and the number of engineer's terminal can be more or less in the practical application.
Described server 104 is arranged in the internet 103, can have URL(uniform resource locator) (URL, Universal Resource Locator), for portable terminal 101 visits.In this way, server 104 is set up mobile telecommunication channel 102 with portable terminal 101.Server 104 also has communication link with engineer's terminal 105 and is connected, and this communication link can be to set up in advance and maintenance, also can be to set up after server 104 is received the visit of portable terminal 101 again.
Server 104 obtains the operating system and the version information of portable terminal 101 by the radio communication channel of having set up 102, and operating system and the version information that gets access to is sent to engineer's terminal 105; And receive operational order collection, and described operational order collection is sent to portable terminal 101 from engineer's terminal 105;
Described engineer's terminal 105 is used for the operation according to the engineer, generates the operational order collection to portable terminal.Described operational order collection is to make portable terminal carry out the set of the instruction of specific operation.Described specific operation includes but not limited to: download and the installation specific software, move mounted application software, download, upload or playing audio-video document, cell-phone function activates, software is killed virus, use training, fault location and eliminating or the like.Operating system and version information that engineer's terminal 105 is also sent according to server 104 convert described operational order collection to form that portable terminal can be discerned, and the operational order collection after the described conversion is sent to server 104.
Engineer's terminal 105 can be provided with a modular converter at each operating system.For example, engineer's terminal can be provided with Saipan modular converter, Android modular converter, mobile form modular converter and IPHONE modular converter.If it is Android operating system that operating system that server 104 sends and version information show portable terminal 101, version number is 2.2, then engineer's terminal 105 is after the generating run instruction set, call the Android modular converter, it is the instruction set that 2.2 Android operating system can be discerned that this operational order collection is converted to version number.If a certain operating system update only need upgrade getting final product the modular converter of this operating system correspondence.If occurred new operating system on the market, then only need to increase corresponding modular converter and get final product.
Preferably, described server 104 comprises:
Communication module is used for setting up mobile telecommunication channel with portable terminal 101, sets up communication link with engineer's terminal 104;
Identification module, the contracted user's who is used to store identity identification information; The mobile telecommunication channel of setting up by communication module receives the remote service request message from the identity information that carries portable terminal of portable terminal 101, identity identification information that carries in the described remote service request message and the contracted user's who stores in advance identity identification information is mated, if the match is successful, enable indication to operating system and the transmission of version information acquisition module;
Operating system and version information acquisition module, be used for receive from identification module enable the indication after, obtain the operating system and the version information of portable terminal, and the communication link that the operating system that gets access to and version information are set up by communication module is sent to engineer's terminal 105;
Operational order collection transport module, the communication link that is used for setting up by communication module receives the operational order collection from engineer's terminal 105, and the radio communication channel 102 that described operational order collection is set up by communication module is sent to portable terminal 101.
Operating system and version information acquisition module obtain the operating system of portable terminal and the mode of version information can include but not limited to following any mode:
Remote service request message to portable terminal is resolved, and learns the operating system of portable terminal according to its data characteristics;
Carry the identification information of operating system in the request message of portable terminal, discern according to this identification information;
Server has at least two communication port that are used for communication of mobile terminal; Server sets in advance the corresponding relation of communication port and mobile terminal operating system and version information; Portable terminal selects the communication port of server correspondence to connect according to the operating system of self; By obtaining the communication port information that portable terminal connects,, obtain the operating system and the version information of portable terminal according to the described corresponding relation that described port information inquiry sets in advance.
Because the difference of different operating system is bigger, for the engineer that remote service is provided, need the use of various operating systems on top of, difficulty is bigger.For reducing engineer's training difficulty, can allow the on top of specific a kind of operating system of each engineer, for the terminal that requires to provide remote service, its service request is sent to the pairing engineer's terminal of engineer of grasping this mobile terminal operating system.For reaching such purpose, described operating system and version information acquisition module further comprise:
The corresponding relation table unit is used for storage operating system and engineer's terminal mapping table;
Query unit is used for inquiring about according to the operation system information that operating system and version information acquisition module obtain operating system and engineer's terminal mapping table of described corresponding relation table unit storage, finds the engineer terminal corresponding with described operating system;
Retransmission unit is used for the version information that operating system and version information acquisition module get access to is sent to the engineer terminal corresponding with described operating system.
In the above system, obtain the operating system and the version information of portable terminal, again operating system and the version information that is obtained is transmitted to engineer's terminal by server.In the practical application, the function of server can further be simplified, and only keeps the access point of remote service and portable terminal is carried out the function of authentication, and directly obtain operating system and version information to portable terminal by engineer's terminal.
The embodiment of the invention two proposes a kind of method flow that provides remote service to portable terminal comprises the steps: as shown in Figure 2
Step 201: the server in portable terminal and the internet is set up mobile telecommunication channel;
Step 202: server obtains the operating system and the version information of portable terminal, and operating system and the version information that gets access to is sent to engineer's terminal;
Step 203: engineer's terminal generates operational order collection to portable terminal according to engineer's operation, according to operating system of being received and version information, convert described operational order collection to form that portable terminal can be discerned, and the operational order collection after the described conversion is sent to portable terminal by server;
Step 204: the operation that the operational order set pair that the portable terminal execution is received is answered.
Preferably, therefore the service that this long distance service system provided can need be discerned the identity of portable terminal only at the user who customizes this service in advance.In the process of service customization, stored user's identity information in the server.Then between step 101 and step 102, further comprise the steps:
The remote service request message of server mobile terminal receive, described remote service request message is carried the identity information of portable terminal;
Server mates identity identification information that carries in the described remote service request message and the contracted user's who stores in advance identity identification information, if the match is successful, then carries out described step 102, otherwise process ends.
Described server obtains the operating system of portable terminal and version information can portable terminal to be provided according to the request of server, for example:
Server sends the request of obtaining operating system and version information to portable terminal;
Portable terminal is sent to server with self operating system and version information after receiving the request of obtaining operating system and version information.
Also can be that portable terminal initiatively is sent to server with self operating system and version information.
Preferably, described server is sent to engineer's terminal with the operating system that gets access to and version information and comprises:
Server finds the engineer terminal corresponding with described operating system according to the operating system that the operation system information inquiry of being obtained sets in advance with engineer's terminal mapping table;
Server is sent to the engineer terminal corresponding with described operating system with the version information that gets access to.
Preferably, server has at least two communication port that are used for communication of mobile terminal; Server sets in advance the corresponding relation of communication port and mobile terminal operating system and version information;
Portable terminal selects the communication port of server correspondence to connect according to the operating system of self;
The operating system that described server obtains portable terminal with version information is: server obtains the communication port information that portable terminal is connected, according to the described corresponding relation that described port information inquiry sets in advance, obtain the operating system and the version information of portable terminal.
The embodiment of the invention three proposes another kind ofly to provide the method for remote service to portable terminal, as shown in Figure 3, comprises the steps:
Step 301: the server in portable terminal and the internet is set up mobile telecommunication channel;
Step 302: have operating system and the version information that the engineer's terminal that communicates to connect is obtained portable terminal with server;
Step 303: engineer's terminal generates operational order collection to portable terminal according to engineer's operation, according to operating system of being received and version information, convert described operational order collection to form that portable terminal can be discerned, and the operational order collection after the described conversion is sent to portable terminal by server;
Step 304: the operation that the operational order set pair that the portable terminal execution is received is answered.
The above only is preferred embodiment of the present invention, and is in order to restriction the present invention, within the spirit and principles in the present invention not all, any modification of being made, is equal to replacement, improvement etc., all should be included within the scope of protection of the invention.

Claims (11)

1. one kind provides the method for remote service to portable terminal, it is characterized in that, comprises the steps:
Server in portable terminal and the internet is set up mobile telecommunication channel;
Server obtains the operating system and the version information of portable terminal, and operating system and the version information that gets access to is sent to engineer's terminal;
Engineer's terminal generates operational order collection to portable terminal according to engineer's operation, according to operating system of being received and version information, convert described operational order collection to form that portable terminal can be discerned, and the operational order collection after the described conversion is sent to portable terminal by server;
The operation that the operational order set pair that the portable terminal execution is received is answered.
2. method according to claim 1 is characterized in that, described server obtains before the operating system and version information of portable terminal, further comprises:
The remote service request message of server mobile terminal receive, described remote service request message is carried the identity information of portable terminal;
Server mates identity identification information that carries in the described remote service request message and the contracted user's who stores in advance identity identification information, if the match is successful, then carry out described server and obtain the operating system of portable terminal and the step of version information, otherwise process ends.
3. method according to claim 2 is characterized in that, operating system and version information that described server obtains portable terminal are:
Server sends the request of obtaining operating system and version information to portable terminal;
Portable terminal is sent to server with self operating system and version information after receiving the request of obtaining operating system and version information;
Perhaps, portable terminal is sent to server with self operating system and version information.
4. method according to claim 2 is characterized in that, server has at least two communication port that are used for communication of mobile terminal; Server sets in advance the corresponding relation of communication port and mobile terminal operating system and version information;
The operating system that described server obtains portable terminal with version information is: server obtains the communication port information that portable terminal is connected, according to the described corresponding relation that described port information inquiry sets in advance, obtain the operating system and the version information of portable terminal.
5. method according to claim 2 is characterized in that, described server is sent to engineer's terminal with the operating system that gets access to and version information and comprises:
Server finds the engineer terminal corresponding with described operating system according to the operating system that the operation system information inquiry of being obtained sets in advance with engineer's terminal mapping table;
Server is sent to the engineer terminal corresponding with described operating system with the version information that gets access to.
6. one kind provides the method for remote service to portable terminal, it is characterized in that, comprises the steps:
Server in portable terminal and the internet is set up mobile telecommunication channel;
Have operating system and the version information that the engineer's terminal that communicates to connect is obtained portable terminal with server;
Engineer's terminal generates operational order collection to portable terminal according to engineer's operation, according to operating system of being received and version information, convert described operational order collection to form that portable terminal can be discerned, and the operational order collection after the described conversion is sent to portable terminal by server;
The operation that the operational order set pair that the portable terminal execution is received is answered.
7. one kind provides the system of remote service to portable terminal, it is characterized in that this system comprises server, and more than engineer's terminal of one;
Described server is used for setting up mobile telecommunication channel with portable terminal, obtains the operating system and the version information of portable terminal, and operating system and the version information that gets access to is sent to engineer's terminal; And receive operational order collection, and described operational order collection is sent to portable terminal from engineer's terminal;
Described engineer's terminal is used for generating operational order collection to portable terminal according to engineer's operation, the operating system and the version information that send according to server, convert described operational order collection to form that portable terminal can be discerned, and the operational order collection after the described conversion is sent to server.
8. system according to claim 7 is characterized in that, described server comprises:
Communication module is used for setting up mobile telecommunication channel with portable terminal, sets up communication link with engineer's terminal;
Identification module, the contracted user's who is used to store identity identification information; The mobile telecommunication channel of setting up by communication module receives the remote service request message from the identity information that carries portable terminal of portable terminal, identity identification information that carries in the described remote service request message and the contracted user's who stores in advance identity identification information is mated, if the match is successful, enable indication to operating system and the transmission of version information acquisition module;
Operating system and version information acquisition module, be used for receive from identification module enable the indication after, obtain the operating system and the version information of portable terminal, and the communication link that the operating system that gets access to and version information are set up by communication module is sent to engineer's terminal;
Operational order collection transport module, the communication link that is used for setting up by communication module receives the operational order collection from engineer's terminal, and the radio communication channel that described operational order collection is set up by communication module is sent to portable terminal.
9. system according to claim 8 is characterized in that, server has at least two communication port that are used for communication of mobile terminal; Server sets in advance the corresponding relation of communication port and mobile terminal operating system and version information; Described operating system and version information acquisition module:
10. system according to claim 8 is characterized in that, described operating system and version information acquisition module further comprise:
The corresponding relation table unit is used for storage operating system and engineer's terminal mapping table;
Query unit is used for inquiring about according to the operation system information that operating system and version information acquisition module obtain operating system and engineer's terminal mapping table of described corresponding relation table unit storage, finds the engineer terminal corresponding with described operating system;
Retransmission unit is used for the version information that operating system and version information acquisition module get access to is sent to the engineer terminal corresponding with described operating system.
11. one kind provides the system of remote service to portable terminal, it is characterized in that this system comprises server, and more than engineer's terminal of one;
Described server is used for setting up mobile telecommunication channel with portable terminal, sets up communication link with engineer's terminal; Reception is from the operational order collection of engineer's terminal, and described operational order collection is sent to portable terminal;
Described engineer's terminal is used for obtaining by described communication link and mobile telecommunication channel the operating system and the version information of portable terminal; Generate operational order collection according to engineer's operation to portable terminal, the operating system and the version information that send according to server, convert described operational order collection to form that portable terminal can be discerned, and the operational order collection after the described conversion is sent to server.
CN2011100907937A 2011-04-12 2011-04-12 Method and system for providing remote service for mobile terminal Pending CN102291249A (en)

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