CN102289739A - Community service management system - Google Patents
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Abstract
The invention discloses a community service management system, which comprises a network infrastructure sub-system, an information resource sub-system, an application supporting sub-system, an application service sub-system and a service channel sub-system, wherein the network infrastructure sub-system mainly provides a basic network and network management service for supporting operation of the system; the information resource sub-system mainly provides basic data resources and information resources; the application supporting sub-system provides integration management supporting service for a community informatization platform; the application service sub-system forms complete community informatization business application by basic works of community government affairs, community comprehensive service and establishment of a community population library management application system; and the service channel sub-system provides multi-mode service channels for different service groups. The community service management system can provide a unified management platform, integrate community information resources, improve the collaborative office capacity of high-efficiency operation of the platform, improve the working efficiency of basic organization, improve public service and social management level, and promote the development of a community service system.
Description
Technical field
The invention belongs to the computer and network technical field, relate to a kind of management system, relate in particular to a kind of community service management system.
Background technology
In recent years, quickening along with Chinese society doctrine development of market economy and Development of China's Urbanization, the community resident is more and more higher to the demand of community service, the content of community management also becomes increasingly complex and is heavy, community service and management have been proposed more and more higher requirement, more and more urgent to the demand of E-Communities.
E-Communities are leading by government, coordinate resource (comprising non-government organization) in many ways, unified planning to deploy, utilization modern information technologies and means are set up the community management and the service information network that cover whole community, implement resource integration, development and utilization, provide the full spectrum information service to the resident, progressively satisfy community resident's personalization, multifarious demand, improve the process of community resident's quality of life, finally realize the basic purpose of harmony in communities: serve the resident.
Beijing 96156 Community Service Network's platforms are given full play to the leading role of government, and reinforcement government regulation mechanism is related and complementary with social coordinating mechanism.Beijing 96156 Community Service Network's platforms, three big functions: the one, in community's industry, taking on the role who works out a plan; The 2nd, sad timely solution to realistic problem is for government shares somebody's cares and burdens, for the common people separate anxious; The 3rd, become a starter, organizer, societal forces are integrated.Its characteristics: the intercommunication interconnection, far-end is attended a banquet, and switching is flexible, and framework is open, is benefited comprehensively.
At present, though proceed from the reality in conjunction with this area level of economic development in domestic many areas, formulated the E-Communities development plan, determined E-Communities development content, and also obtained good achievement, but also all be in the stage of fumbling at initial stage, have some problems inevitably:
1, the management mode and the construction mode that lack innovation.In the phase one that E-Communities are built, construction main body, investment subject, service provider all are governments, and this is to be determined by the status of subdistrict office and function.The street is the agency of government, E-Communities are extensions of E-Government, when not using infotech, owing to lack the basic data support, the community work personnel can only provide service to the local resident passively in the past, and the characteristics of neither considering street itself when serving are being provided, do not consider service object's real needs yet.
The E-Communities construction should be leading by government, advocates in many ways participating in, and extensively absorbs non-governmental capital and market operation, explores the informatization and the management mode of government guidance, the market promotion, service outsourcing.
2, lack joint-action mechanism efficiently.Because the singularity of community work, aspect the E-Communities construction, owing to limited by the bar line service, many information islands appear, cause between all departments and the department, between department and the non-government organization, and between each non-government organization, lack communication, information can't form shared, lacks multistage linking mechanism efficiently.
3, lack incorporate E-Communities management platform.All parts of the country just all proposed to build unified community information platform from 1999, allowed the resident enjoy community's administrative service and community's life's service of one door type, a bite formula at home.The construction of community information platform has become important symbol and basic work of E-Communities.Yet,, can integrate the community information unified platform of all working projects of government and fail to occur always through construction for many years.
Summary of the invention
Technical matters to be solved by this invention is: a kind of community service management system is provided, unified management platform can be provided, different departments can work in coordination with and handle every affairs.
For solving the problems of the technologies described above, the present invention adopts following technical scheme:
A kind of community service management system, described system comprises:
The network infrastructure subsystem comprises government affairs outer net, professional private network, internet; Mainly provide support the basic network and the network management services of system's operation, also comprise all hardware equipment of support system operation simultaneously, and other various basic system softwares and infrastructure services;
The information resources subsystem mainly provides basic data resource and information resources, comprises making up unified population storehouse, legal person storehouse, nature person storehouse, space and geographical storehouse, specialized database, the community resource storehouse of the whole district;
Use support subsystem,, comprise door support, Certificate Authority, message exchange integration application service with thinking that the E-Communities platform provides whole integration management supporting;
The application service subsystem, the construction by community's government affairs element task, community's integrated service and community's population library management application system forms complete E-Communities service application; Described application service subsystem comprises some application service modules, and each application service module provides different application services respectively;
The services channels subsystem is served colony for difference multimode services channels is provided.
As a preferred embodiment of the present invention, described system comprises the information sharing module, in order to the transparency of set information, and is shown or the part show or hide at different level application service modules according to the transparency and the user right of information.
As a preferred embodiment of the present invention, each application service module branch is in different levels or different department, the affairs that need associated treatment are set progress bar, in order to the progress of displaying affairs, and the progress of affairs is shared to the application service module relevant with these affairs by described information sharing module.
As a preferred embodiment of the present invention, described application service subsystem comprises office administration subsystem, Party building ADMINISTRATION SUBSYSTEM, government affairs ADMINISTRATION SUBSYSTEM, bar line service ADMINISTRATION SUBSYSTEM and economic management subsystem;
Described office administration subsystem is core with leader of community and staff's individual office with leader's office, possesses the column of application extensibility simultaneously, with internal information distribution platform and related service system combination, be implemented in the timely communication and the data sharing of community's internal information and resource; The office administration subsystem comprises individual office subsystem, the leader subsystem of handling official business;
The environment that described individual office subsystem provides the management of people's information integration one by one separates personal information and government affairs, to realize the personalization of individual office; Individual office has mainly comprised individual office module, administrative office module, document management module, information field module, realizes that individual affair is integrated and community's integrated application is integrated;
The described leader subsystem of handling official business provides the leader to handle batch file, pending mail, pending schedule, file to be read, the information that awaits the reply, information to be read, the pending trial work treated, realizes data query and analysis-by-synthesis, and can carry out the aid decision making support;
Described Party building ADMINISTRATION SUBSYSTEM is carried out around basic unit's Party building related work, comprising: organizational structure's management, party member's management, cadre's resource pool management, party member's activity management, group worker management;
The government affairs ADMINISTRATION SUBSYSTEM mainly comprises the management and the service of community; To each functional department's guidance, co-ordination; Specifically comprise: population management's module, transaction management module, coordinated management module;
Described population management's module is a core with the demographic data, comprises the essential information and the extend information of population; Population management's module provides typing, modification, deletion and the query function of community's demographic data; Statistical query then provides query composition, overall situation, distribution situation, special case situation and changes the multiple inquiry of situation;
Described transaction management module mainly cooperates each relevant departments to provide towards the services of citizen and enterprise by community's integrated service associated mechanisms or non-government organization, to set up cooperative medical service, endowment insurance, rental house, school's archives material, in conjunction with the population archives material, realize unified management to social security, people's arms, civil affairs, social security and educational undertaking;
Described coordinated management module realizes community work and upper level collaborative, and community is sent to district's associated mechanisms by the network details of will working automatically, and the upper level associated mechanisms also can carry out online allocating task, press, supervises and manage;
Described line service ADMINISTRATION SUBSYSTEM comprised the action of each involved in the community management business professional bar line, mainly is made up of following content: population management, civil affairs, Association for the Handicapped's affairs, family planning work, work affairs, letters and calls management, science and education management, judicial work, discipline inspection work;
Described economic management subsystem designs according to society's economic management work, by the relevant art means, realizes the economic base data acquisition of various ways; The economic management subsystem excavates and analyzes the economic base data by unified, forms leader and the required all kinds of statistical study forms of relevant departments, to strengthen the information system management of community economy aspect, the various economic datas of unified processing.
As a preferred embodiment of the present invention, described application service subsystem comprises that community's affairs accept module, community commercial affairs module;
Described community affairs are accepted module and are comprised window services administrative unit, issued transaction unit, Data Management Unit;
Described community commercial affairs module comprises hygiene medical treatment service unit, cultural activity service unit, the volunteer of community service unit;
Described community affairs are accepted module, and concentrated affairs are accepted, the window of information registering for the resident of all working demands in the community and enterprise provide, and the working pattern of networking, collaborative is provided;
The window services administrative unit provides the function of window banging platform, shows the item inventory that this window can be accepted, and integratedly accepts, handles the item that this window can be accepted, and prints all kinds of L. A.s automatically; Classify to accepting item, the query statistic means be provided, comprise that inquiry accepted item, accepts the statistics of item in a period of time the same day, in advance, on time, the overtime item statistics of finishing; The function of centre management platform is provided, accepts from affairs by statistics and finish the time that stops each procedure links, the analysis affairs are handled the work efficiency in the process;
The the accepting, examine of the unified various affairs in issued transaction unit, standard operation contains that civil administration relief, government affairs are comprehensive, labor and social security, medical treatment reimbursement, family planning item; For affairs are accepted, the work of handling provides flow process and the list support, data management function is provided simultaneously, realize collaborative work with other system; Realize a typing, repeatedly use for the typing of data, each affairs are accepted between the centring system data-interface by standard and are operated; By set, shared information, constitute a huge transaction information database;
Data Management Unit realization community affairs are accepted the data double-way exchange of business library and real population core library; Platform has data filter and fault tolerance, guarantees the accuracy of data in each database; The interface that platform provides makes things convenient for each storehouse can get access to up-to-date business datum;
Described community commercial affairs module provides community resident's service for life of hygiene medical treatment, household services, maintenance service, purchase and consumption, traffic for tourism, cuisines food and drink, banking and insurance business, family life and existence general knowledge by hygiene medical treatment service unit, cultural activity service unit, the volunteer of community service unit, community commercial service unit; Integrate all kinds of societies resource by these unit, for the community resident provides dynamically, in time, accurately and satisfy the life information of different levels resident demand.
Beneficial effect of the present invention is: the community service management system that the present invention proposes, unified management platform can be provided, and integrate the community information resource; Different departments can work in coordination with and handle every affairs, improve the synergetic office work ability of the efficient operation of platform.Can improve the basic organization work efficiency, promote public service and social management level, promote the development of community service system.
Description of drawings
Fig. 1 is the composition synoptic diagram of community service management system of the present invention.
Embodiment
Describe the preferred embodiments of the present invention in detail below in conjunction with accompanying drawing.
Embodiment one
See also Fig. 1, the present invention has disclosed a kind of community service management system, and described system comprises: network infrastructure subsystem (network infrastructure layer), information resources subsystem (information resources layer), application support subsystem (application supporting layer), application service subsystem (application layer), services channels subsystem (services channels layer).The function of each subsystem is as follows:
Network infrastructure layer: comprise government affairs outer net, professional private network, internet.Mainly provide support the basic network and the network management services of platform operation, also comprise all hardware equipment of support system operation simultaneously, and other various basic system softwares and infrastructure services.
Information resources layer: the data resource and the information resources on basis mainly are provided, comprise making up the unified population storehouse of the whole district, legal person storehouse, nature person storehouse, space and geographical (GIS) storehouse, specialized database, community resource storehouse etc.
Use supporting layer:,, comprise integration application services such as door support, Certificate Authority, message exchange for the E-Communities platform provides whole integration management supporting by cooperate with world first-class basic software provider.
Application layer: the construction by types of applications systems such as community's government affairs element task, community's integrated service and community's population library managements forms complete E-Communities service application.
Services channels layer: serve colony for differences such as resident, civil servants multimode services channels are provided.
Below mainly introduce the community management function of application layer of the present invention.
One) community management overview
1, community management
Community management is meant in the scope of street, regionality, omnibearing self-service and self-management that functional department of community, community unit and the community resident who is dominated by street working committee of party, subdistrict office plays an active part in.Community management is the social activities of governability, not only comprises community's living environment, also comprises: the management of bar line services such as party affairs, civil administration, work, family planning, economy, population.
In community management system is built, mainly contained following 12 application modules:
● party work: comprise leadership building, party members and cadres' education, construction of a clean government, model establishment establishment, organization and administration, institutional improvement;
● civil affairs: comprise that the relief application is handled, the revolution disable person manages, special-care recipient is managed, the family endowment management;
● labor and social security: comprise employment agency, vocational training, unemployed people's management;
● economic management: comprise enterprise information management, tax information management, invite outside investment;
● population management: comprise personnel's basic information management, the management of population extend information, the management of population relation information, permanent resident population's statistical study, come Shanghai personnel's statistical study
● family planning: comprise that the management of family planning specific information, birth-control information statistical study, family planning administrative affair are accepted, healthy reproduction service and family planning service, the management of family planning medicine medical instrument, the exchange of inter-provincial floating population's birth-control information;
● the comprehensive improvement administration of justice: comprise that release after serving a sentence separates religion personal information management, dispute condition managing;
● city management: comprise squatter building management, hygienic environment-protecting management;
● organize occurrences in human life: comprise personnel file management, internal regulations management, job duty management;
● treatment for the letters and visits from the masses: comprise the letters and calls management;
● administrative office: comprise circulation of official document, vehicle management, office appliance management, conference management;
● culture and education science popularization: comprise culture and education science popularization management.
2, community management informationization
The community management informationization is mainly towards the community management personnel, and purpose is to provide information-based aid for their routine work, cooperates real community management to carry out the work with information-based means, promotes work efficiency and strengthens checking the process of the dynamics of following the tracks of.
According to the government affairs integrated management of community, the bar line service is integrated, and the requirement of community three aspects of demographic data statistics, and the community management informatization mainly is divided into three partial contents: community's government affairs management, community's integrated service and community's population library management.
Two) community's government affairs management
Community's government affairs management combines 12 application in the community management, build contents such as office administration subsystem, Party building ADMINISTRATION SUBSYSTEM, government affairs ADMINISTRATION SUBSYSTEM, bar line service ADMINISTRATION SUBSYSTEM and economic management subsystem, form the information-based application of comparatively complete community management with this.
1, office administration
This subsystem is core with leader of community and staff's individual office with leader's office, possesses the column of application extensibility simultaneously, with internal information distribution platform and related service system combination, can be implemented in the timely communication and the data sharing of community's internal information and resource.
1) individual office
Individual office provides the environment of the management of people's information integration one by one, personal information and government affairs is separated, to realize the personalization of individual office.Individual office has mainly comprised modules such as individual office, administrative office, document management, information field, realizes individual affair integrated (as: Email, schedule, task management etc.) and community's integrated application integrated (as data center, SMS platform, BBS etc.).
In addition, individual office can also have multiple manifestation mode (theme and layout), realizes abundant, practical, intimate user individual customize services.
2) leader's office
Leader's office provides the leader to handle batch file, pending mail, pending schedule, file to be read, the information that awaits the reply, information to be read, the pending trial work etc. treated, realizes data query and analysis-by-synthesis, and can carry out the aid decision making support.
2, Party building management
The Party building ADMINISTRATION SUBSYSTEM is carried out around basic unit's Party building related work, and useful exploration has been carried out in the work of developing a party informationization of current basic unit.System is primarily aimed at tissue, party member, party affairs three aspects and carries out, and main contents comprise: contents such as organizational structure's management, party member's management (contain the probationary Party member, the positive one's share of expenses for a joint undertaking of joining the party, the party member etc. of flowing), cadre's resource pool management, party member's activity management, group worker management.
3, government affairs management
The government affairs management is a target with " resident is served in resource sharing, business cooperation ", mainly comprises the management and the service of community; To each functional department's guidance, co-ordination.Concrete function is as follows:
The population management is a core with the demographic data, comprises the essential information and the extend information of population.The population management provides typing, modification, deletion and the query function of community's demographic data.Statistical query then provides multiple inquiries such as query composition, overall situation, distribution situation, special case situation and variation situation.
Mainly cooperate each relevant departments to provide towards the services of citizen and enterprise by community's integrated service associated mechanisms or non-government organization, to set up archives materials such as cooperative medical service, endowment insurance, rental house, school, in conjunction with the population archives material, realize unified management to social security, people's arms, civil affairs, social security and educational undertaking.
System is community work, such as letters and calls, family planning etc., realizes collaboratively with district's one-level, and community is sent to district's associated mechanisms by the network details of will work automatically, distinguishes associated mechanisms and also can carry out online allocating task, press, supervise and manage.
4, bar line service management
Bar line service ADMINISTRATION SUBSYSTEM has comprised the action of each involved in the community management business professional bar line, mainly is made up of following content:
Population management, civil affairs, Association for the Handicapped's affairs, family planning work, work affairs, letters and calls management, science and education management, judicial work, discipline inspection work etc.
5, economic management
The economic management subsystem designs according to society's economic management work, by the relevant art means, realizes the economic base data acquisition of various ways, has guaranteed integrality, promptness, the correctness of data.System excavates and analyzes the economic base data by unified, can form the required all kinds of statistical study forms of leader and relevant departments, to strengthen the information system management of community economy aspect, the various economic datas of unified processing.
Three) community's integrated service
1, community's affairs are accepted
Community's affairs accept that window will concentrated affairs be accepted, the window of information registering for the resident of all working demands in the community and enterprise provide, the working pattern of networking, collaborative is provided, really accomplish " accept flatly on the foreground, the backstage associated treatment ", realize " one door type " service.
1) window services management
The function of window banging platform is provided, shows the item inventory that this window can be accepted, integratedly accept, handle the item that this window can be accepted, print all kinds of L. A.s automatically; Classify to accepting item, various query statistic means be provided, comprise that inquiry accepted item, accepts the statistics of item in a period of time the same day, in advance, on time, the overtime item statistics of finishing.The function of centre management platform is provided, and statistics is accepted from affairs and is finished the time that stops each procedure links, and the analysis affairs are handled the work efficiency in the process.
2) issued transaction
The the accepting, examine of unified various affairs, standard operation is realized " accept flatly on the foreground ", has contained the item of aspects such as civil administration relief, government affairs are comprehensive, labor and social security, medical treatment reimbursement, family planning.For affairs are accepted, the work of handling provides flow process and the list support, data management function is provided simultaneously, realize collaborative work with other system.
Realize " typing is repeatedly used " for the typing of data, each citizen (enterprise) affairs are accepted between the centring system data-interface by standard and are operated, and make things convenient for citizen to handle affairs, promote service level with this.By set, shared information, constitute a huge transaction information database, can link up transaction information more quickly, increase work efficiency.
3) data management
Realize the data double-way exchange of " community's affairs are accepted business library " and " real population core library ".Platform has data filter and fault tolerance, guarantees the accuracy of data in each database.The interface that platform provides makes things convenient for each storehouse can get access to up-to-date business datum.
2, community's commercial affairs and other services
Platform provides omnibearing community resident's services for life such as hygiene medical treatment, household services, maintenance service, purchase and consumption, traffic for tourism, cuisines food and drink, banking and insurance business, family life and existence general knowledge by building integrated service ADMINISTRATION SUBSYSTEM such as hygiene medical treatment service, cultural activity service, the volunteer of community service, community's commercial service.Perfect by these subsystems integrated all kinds of societies resource, for the community resident provides dynamically, in time, accurately and satisfy the life information of different levels resident demand.
1) hygiene medical treatment service system
The intercommunion platform of system building community hospital and city-level general hospital, the business integration and the information resources that realize related systems such as community medicine, prevention and control of diseases, medicine, medical insurance are shared, improve the construction in community resident health archive storehouse, for community's bidirectionally transfering consultation, doctor's connection engineering, tele-medicine lay the foundation.
2) cultural activity service system
System by with the data sharing and the integration of district level and community library's resource, promote community information and resources development and utilization, lifting community culture service ability.System by distinguishing sharing of level and community library's resource with each, and implementation library, strange land document bibliography is consulted, electronic bits of data calls services such as shared.In addition,, rely on community's intelligence and art to exchange entity activity, provide more realization means and convenient way for further enriching cultural activity of a mass character by community's virtual network intelligence and art intercommunion platform.
Aspect culture and education, integrate with each colleges and universities' long-distance education service platform, by networking learning platform, set up and perfect basic education, continuing education, characteristic education and community education " one-stop " IVLINK of relating to.Simultaneously, the foundation of each school eduaction Virtual Space in reinforcement and the community, the educational management platform of structure school, family, community's interaction.
3) volunteer of community service system
System accelerates the social management of the volunteer of community services such as social helping, non-government organization on the basis of civil administration service system function.By building of the volunteer of community service platform, set up volunteer of community and helping object resources bank, all kinds of volunteers of community and all kinds of helping object are managed targetedly and serve.
Four) community's population library management
Set up the unified real population storehouse of community, the real population data resource that is dispersed in each community, each professional bar line is integrated and organized, but the demographic data resource that forms unified management and be used.According to " in the baseset, specialty distributes, exchange comparison, catalogue are guided, interface service " principle, realize that the community management uniform data is sent to community population storehouse.
1, demographic data exchange
1) data load
Demographic data in community's real population core library is stored according to the unified demographic data standard mode in city, mainly is essential information and the extended attribute that has comprised population.
The real population data owner of exchanges data will be divided into two parts: a part is the business datum relevant with real population (whether being party member or the like for example) that relates in community's government affairs management service, another part is each the bar line service during community's affairs are accepted, as the business datum relevant (whether being minimum living subject of salvage or the like for example) that relates in civil administration, work, family planning, the residence permit business with real population.
These data at first by data land the backup mode store into accordingly respectively in the subservice storehouse (civil administration, work, family planning etc.) in community population storehouse, in the unified data interchange platform of community, the corresponding data of data and population core library are carried out then after the comparison and conversion of a series of data, data load has realized the precipitation of data on community's aspect in core library the most at last.
2) data utilization
When the community management platform needs the support of community's real population data in business processing,, just can from community's real population core library, inquire about by the unified data interchange platform of community if just need the basic attribute data of population.If also relate to other attributes of population, and these data also can be inquired about from the subservice storehouse by the unified data interchange platform of community when can't obtain from community's real population core library.
2, demographic data management
1) data trace
The purpose of data trace is that record is carried out in the modification of database, so that inquire about later on and analyze, the user can select to revise which field and carry out recording and tracking.
2) robotization service
The robotization service refers to according to schedule predictable management responsibility be made response.For example, if wish after the every workday finishes, will carry out data synchronization and comparison, can create an operation so and carry out this task.Dispatch this operation in required time operation.
3) data early warning
The purpose of data early warning is timely abnormal conditions to the user report data, make the user to handle these data in time, for example when the population unemployment rate of a community reached some fixed values, system then sent early warning information to the associated user.
3, demographic data service
Data to separate sources are comprehensively integrated, and the service for leader and related service department provide unified demographic data realizes " use more in several sources, a source ".
1) interactive analysis
Interactive analysis provides the instrument that can inquire about flexibly and analyze the real population data of having gathered according to the specific demand of self for the leader.System provides intelligentized inquiry and Analysis Service, the user can inquire about and analyze according to the needs of oneself, and analysis result can be preserved into one-touch analytical statement, plug and play, more be equipped with histogram, K line chart and cake chart figures ways of presentation, make analysis result more directly perceived.
2) data resource is shared
Do office's demand for the real population data in day to day operation, the function that system provides data resource to share for each committee in the community.Go out the people information Resource TOC by population storehouse total management system is configurable, as the people information Resource TOC of district's level, the people information Resource TOC of department level etc. are to realize interdepartmental data collaborative and to share.
By configuration, the user can be by the service of system request for data, and relevant departments share by can realizing after application is examined.System provides the unified window of service, it has write down the metamessage of all basic datas services that the population storehouse can provide to external system, for example, community government affairs managerial demand population storehouse provides some demographic datas, and the population storehouse can offer community's government affairs management system with the data of needs in the mode of automatic or manual by this function.
In addition, improvement of the present invention also is:
1) the bar line service is information integrated shares
This Platform Implementation the information interaction of system with relevant government services bar line department, reduce the public administration cost, strengthen the government affairs transparency.In addition, platform has been integrated the service management function of all departments in the community, as civil administration relief, family planning, human resources, population management etc.
2) unified user and rights management
By user unified in this platform and rights management, the user management and the rights management of unified and classification are provided, realize single-sign-on.Each district, street and residence a plurality of line services of committee function in the rights of using scope in unified community service platform have been realized.
3) business cooperation mechanism
This platform is broken through community's category, realizes that effectively the synergetic affairs of district, street and residence committee is handled; Set up the coordination system of the information sharing and the exchange of interdepartmental system,, advance the collaborative work of government department by information sharing.
4) omnibearing business handling function and data association constantly
Every systemic-function of this platform is omnibearing to satisfy community's office needs, has realized business normsization and information set reduction, promotes the efficient and the usefulness of community's office comprehensively.And construction by population storehouse in the platform and demographic data is related constantly, has realized interdepartmental business cooperation, has built the bridge of community service and management.
5) figure query text and decision analysis intuitively
Platform provides the basis office function of community work personnel to routine work, and the service management function, as professional typing, inquiry and statistical study etc.After the leading position platform is integrated administration and business information, refine, reflect community work dynamically and data statistics with figure, literary composition, sheet form intuitively comprehensively, convenient leader in time, inquiry and decision analysis accurately and quickly.
In sum, the community service management system that the present invention proposes can provide unified management platform, integrates the community information resource; Different departments can work in coordination with and handle every affairs, improve the synergetic office work ability of the efficient operation of platform.Can improve the basic organization work efficiency, promote public service and social management level, promote the development of community service system.
Here description of the invention and application is illustrative, is not to want with scope restriction of the present invention in the above-described embodiments.Here the distortion of disclosed embodiment and change are possible, and the various parts of the replacement of embodiment and equivalence are known for those those of ordinary skill in the art.Those skilled in the art are noted that under the situation that does not break away from spirit of the present invention or essential characteristic, and the present invention can be with other form, structure, layout, ratio, and realize with other assembly, material and parts.Under the situation that does not break away from the scope of the invention and spirit, can carry out other distortion and change here to disclosed embodiment.
Claims (5)
1. a community service management system is characterized in that, described system comprises:
The network infrastructure subsystem comprises government affairs outer net, professional private network, internet; Mainly provide support the basic network and the network management services of system's operation, also comprise all hardware equipment of support system operation simultaneously, and other various basic system softwares and infrastructure services;
The information resources subsystem mainly provides basic data resource and information resources, comprises making up unified population storehouse, legal person storehouse, nature person storehouse, space and geographical storehouse, specialized database, the community resource storehouse of the whole district;
Use support subsystem,, comprise door support, Certificate Authority, message exchange integration application service with thinking that the E-Communities platform provides whole integration management supporting;
The application service subsystem, the construction by community's government affairs element task, community's integrated service and community's population library management application system forms complete E-Communities service application; Described application service subsystem comprises some application service modules, and each application service module provides different application services respectively;
The services channels subsystem is served colony for difference multimode services channels is provided.
2. community service management system according to claim 1 is characterized in that:
Described system comprises the information sharing module, in order to the transparency of set information, and is shown or the part show or hide at different level application service modules according to the transparency and the user right of information.
3. community service management system according to claim 2 is characterized in that:
Each application service module branch is in different levels or different department, the affairs that need associated treatment are set progress bar, in order to the progress of displaying affairs, and the progress of affairs is shared to the application service module relevant with these affairs by described information sharing module.
4. community service management system according to claim 1 is characterized in that:
Described application service subsystem comprises office administration subsystem, Party building ADMINISTRATION SUBSYSTEM, government affairs ADMINISTRATION SUBSYSTEM, bar line service ADMINISTRATION SUBSYSTEM and economic management subsystem;
Described office administration subsystem is core with leader of community and staff's individual office with leader's office, possesses the column of application extensibility simultaneously, with internal information distribution platform and related service system combination, be implemented in the timely communication and the data sharing of community's internal information and resource; The office administration subsystem comprises individual office subsystem, the leader subsystem of handling official business;
The environment that described individual office subsystem provides the management of people's information integration one by one separates personal information and government affairs, to realize the personalization of individual office; Individual office has mainly comprised individual office module, administrative office module, document management module, information field module, realizes that individual affair is integrated and community's integrated application is integrated;
The described leader subsystem of handling official business provides the leader to handle batch file, pending mail, pending schedule, file to be read, the information that awaits the reply, information to be read, the pending trial work treated, realizes data query and analysis-by-synthesis, and can carry out the aid decision making support;
Described Party building ADMINISTRATION SUBSYSTEM is carried out around basic unit's Party building related work, comprising: organizational structure's management, party member's management, cadre's resource pool management, party member's activity management, group worker management;
The government affairs ADMINISTRATION SUBSYSTEM mainly comprises the management and the service of community; To each functional department's guidance, co-ordination; Specifically comprise: population management's module, transaction management module, coordinated management module;
Described population management's module is a core with the demographic data, comprises the essential information and the extend information of population; Population management's module provides typing, modification, deletion and the query function of community's demographic data; Statistical query then provides query composition, overall situation, distribution situation, special case situation and changes the multiple inquiry of situation;
Described transaction management module mainly cooperates each relevant departments to provide towards the services of citizen and enterprise by community's integrated service associated mechanisms or non-government organization, to set up cooperative medical service, endowment insurance, rental house, school's archives material, in conjunction with the population archives material, realize unified management to social security, people's arms, civil affairs, social security and educational undertaking;
Described coordinated management module realizes community work and upper level collaborative, and community is sent to district's associated mechanisms by the network details of will working automatically, and the upper level associated mechanisms also can carry out online allocating task, press, supervises and manage;
Described line service ADMINISTRATION SUBSYSTEM comprised the action of each involved in the community management business professional bar line, mainly is made up of following content: population management, civil affairs, Association for the Handicapped's affairs, family planning work, work affairs, letters and calls management, science and education management, judicial work, discipline inspection work;
Described economic management subsystem designs according to society's economic management work, by the relevant art means, realizes the economic base data acquisition of various ways; The economic management subsystem excavates and analyzes the economic base data by unified, forms leader and the required all kinds of statistical study forms of relevant departments, to strengthen the information system management of community economy aspect, the various economic datas of unified processing.
5. community service management system according to claim 1 is characterized in that:
Described application service subsystem comprises that community's affairs accept module, community commercial affairs module;
Described community affairs are accepted module and are comprised window services administrative unit, issued transaction unit, Data Management Unit;
Described community commercial affairs module comprises hygiene medical treatment service unit, cultural activity service unit, the volunteer of community service unit;
Described community affairs are accepted module, and concentrated affairs are accepted, the window of information registering for the resident of all working demands in the community and enterprise provide, and the working pattern of networking, collaborative is provided;
The window services administrative unit provides the function of window banging platform, shows the item inventory that this window can be accepted, and integratedly accepts, handles the item that this window can be accepted, and prints all kinds of L. A.s automatically; Classify to accepting item, the query statistic means be provided, comprise that inquiry accepted item, accepts the statistics of item in a period of time the same day, in advance, on time, the overtime item statistics of finishing; The function of centre management platform is provided, accepts from affairs by statistics and finish the time that stops each procedure links, the analysis affairs are handled the work efficiency in the process;
The the accepting, examine of the unified various affairs in issued transaction unit, standard operation contains that civil administration relief, government affairs are comprehensive, labor and social security, medical treatment reimbursement, family planning item; For affairs are accepted, the work of handling provides flow process and the list support, data management function is provided simultaneously, realize collaborative work with other system; Realize a typing, repeatedly use for the typing of data, each affairs are accepted between the centring system data-interface by standard and are operated; By set, shared information, constitute a huge transaction information database;
Data Management Unit realization community affairs are accepted the data double-way exchange of business library and real population core library; Platform has data filter and fault tolerance, guarantees the accuracy of data in each database; The interface that platform provides makes things convenient for each storehouse can get access to up-to-date business datum;
Described community commercial affairs module provides community resident's service for life of hygiene medical treatment, household services, maintenance service, purchase and consumption, traffic for tourism, cuisines food and drink, banking and insurance business, family life and existence general knowledge by hygiene medical treatment service unit, cultural activity service unit, the volunteer of community service unit, community commercial service unit; Integrate all kinds of societies resource by these unit, for the community resident provides dynamically, in time, accurately and satisfy the life information of different levels resident demand.
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| CN2011102176071A CN102289739A (en) | 2011-07-29 | 2011-07-29 | Community service management system |
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| CN2011102176071A CN102289739A (en) | 2011-07-29 | 2011-07-29 | Community service management system |
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Application publication date: 20111221 |