CN102143235B - Touch screen terminal is provided with the method and system of remote service - Google Patents
Touch screen terminal is provided with the method and system of remote service Download PDFInfo
- Publication number
- CN102143235B CN102143235B CN201110090782.9A CN201110090782A CN102143235B CN 102143235 B CN102143235 B CN 102143235B CN 201110090782 A CN201110090782 A CN 201110090782A CN 102143235 B CN102143235 B CN 102143235B
- Authority
- CN
- China
- Prior art keywords
- touch screen
- terminal
- engineer
- server
- information
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Abstract
The invention provides a kind of method providing remote service to touch screen terminal, comprise the steps：Touch screen terminal sets up mobile telecommunication channel with the server in internet；Server obtains the touch screen relevant information of touch screen terminal, and the touch screen getting relevant information is sent to engineer's terminal；Engineer's terminal generates simulated touch screen according to described touch screen relevant information on display interface；Engineer's terminal generates operational order collection according to the operation that engineer is directed to simulated touch screen, and described operational order collection is sent to mobile terminal by server；Mobile terminal operation to touch screen according to the operational order collection execution being received.
Description
Technical field
The present invention relates to mobile communication and Internet technology, more particularly, to a kind of provide remote service to touch screen terminal
Method and system.
Background technology
The development trend of mobile terminal is that function is increasing, except possess basic answer or call, receive and dispatch short
Outside the function of letter, it is also equipped with accessing the ability of wireless internet network.In particular with the popularization of 3G wireless network, 3G mobile terminal
Even more possesses abundant function of surfing the Net.Additionally, the function that tradition is realized by PC, such as electronic game, audio frequency and video are broadcast
Put, process electronic document etc., realize on mobile terminals more and more.From certain angle, mobile terminal
Function is increasingly as a PC that with the addition of call function.In this context, mobile terminal makes network
Life with ordinary people is increasingly pressed close to, and networking life has become as the life style of more and more people.
Function with mobile terminal is stronger and stronger and complicated, in order to meet the demand of user, terminal producer and the 3rd
Side constantly releases new application program, and mobile terminal needs application program is updated, or it is real to install new application program
Existing New function.Additionally, when software fault in mobile terminal, user is also required to install new application program in the terminal
To fix a breakdown, including system update, upgrading, optimize, new application program is installed, killing virus, application program instruction
Etc..
In prior art, update application program for mobile terminal (be additionally included in and install new application program in mobile terminal) and lead to
Frequently with following way：Mobile terminal by dedicated data line (generally being provided by terminal producer) connect computer, using with movement
The terminal management software (terminal producer provides or third party's exploitation) of terminal adaptation carrys out operating computer, and being downloaded by interference networks should
With software and install, realize mobile terminal application software update or exclusion mobile terminal software fault.As can be seen that it is existing
In technology, user cannot conveniently realize the application program updating mobile terminal whenever and wherever possible, does not particularly have at one's side when user is outgoing
When carrying computer, if software fault in mobile terminal, it is difficult to exclude immediately.On the other hand, with mobile terminal function
Increasingly sophisticated, the appearance of particularly smart mobile phone, the operant skill for user requires also more and more higher, and user plane is to movement
The complicated operation interface of terminal is often at a loss as to what to do, and particularly when software fault in mobile terminal, user may be basic
Do not know failure cause, therefore cannot actively fix a breakdown yet.
In prior art, the existing scheme to mobile terminal offer remote service is directed to traditional mobile terminal.Tradition is mobile
The human-computer interaction interface of terminal generally includes keyboard and display screen, and wherein, keyboard sets as output as input equipment, display screen
Standby.The program provides server in the Internet, as the logentry of mobile terminal.Engineer's terminal of remote service is provided
Also connect this server.Engineer's terminal and mobile terminal pass through described server foundation and connect end to end, in engineer eventually
The display interface of simultaneous display mobile terminal on end, the operating right of engineer's terminal adapter mobile terminal simulates mobile terminal
The operational order collection of keyboard, replaces user to realize carrying out far-end operation to mobile terminal, by remote thus realizing engineer's terminal
Application program is downloaded, installs, cell-phone function activates, software is killed virus, use the clothes such as training, fault location and exclusion to hold operation to realize
Business.
The development trend of mobile terminal is that screen size is increasing, has occurred in that the mobile end of all touch screen at present
End, eliminates keyboard, user's finger or specific purpose tool Touch screen realize information input.And existing mobile terminal remote clothes
Business system can only serve the mobile terminal of traditional " keyboard+screen " formula, then cannot provide for all touch screen mobile terminal
Effectively remote service.
Content of the invention
The invention provides a kind of method and system that touch screen terminal is provided with remote service, can be to touch screen terminal
Remote service is provided, lifts Consumer's Experience.
The embodiment of the present invention proposes a kind of method providing remote service to touch screen terminal, comprises the steps：
Touch screen terminal sets up mobile telecommunication channel with the server in internet；
Engineer's terminal obtains the touch screen relevant information of touch screen terminal by described mobile telecommunication channel, and according to institute
State touch screen relevant information and simulated touch screen is generated on the display interface of engineer's terminal；
Engineer's terminal generates operational order collection according to the operation that engineer is directed to simulated touch screen, and described operation is referred to
Order collection is sent to mobile terminal by server；
Mobile terminal operation to touch screen according to the operational order collection execution being received.
It is preferred that described engineer's terminal passes through the related letter of touch screen that described mobile telecommunication channel obtains touch screen terminal
Before breath, further include：
Server receives the remote service request message of mobile terminal, and described remote service request message carries mobile terminal
Identity information；
Server is by the identity identification information carrying in described remote service request message and the contracted user prestoring
Identity identification information mated, if the match is successful, execute described engineer's terminal and obtained by described mobile telecommunication channel
The step taking the touch screen relevant information of touch screen terminal, otherwise process ends.
It is preferred that described engineer's terminal passes through the related letter of touch screen that described mobile telecommunication channel obtains touch screen terminal
Before breath, further include：
Server obtains the relevant information of mobile terminal by described mobile telecommunication channel, whether judges described mobile terminal
For touch screen terminal, if so, notify engineer's terminal to carry out touch screen simulation, and execute described engineer's terminal by described shifting
The step that dynamic communication channel obtains the touch screen relevant information of touch screen terminal；Otherwise, the long-range clothes of non-touch screen terminal are carried out
Business flow process.
It is preferred that described engineer's terminal passes through the related letter of touch screen that described mobile telecommunication channel obtains touch screen terminal
Cease and be：
Engineer's terminal sends, by described mobile telecommunication channel, the request obtaining touch screen relevant information to mobile terminal；
Mobile terminal receive obtain touch screen relevant information request after, by the touch screen relevant information of itself send to
Server, described touch screen relevant information is forwarded to engineer's terminal by server；
Or, the touch screen relevant information of itself is sent to server by mobile terminal by described mobile telecommunication channel,
Described touch screen relevant information is forwarded to engineer's terminal by server.
It is preferred that the operation that described engineer is directed to simulated touch screen includes：Click in simulated touch screen region
And/or drag after mouse button down.
It is preferred that the input equipment of described engineer's terminal includes handwriting pad；
Described engineer's terminal generates simulated touch screen on display interface according to described touch screen relevant information and includes：Work
Cheng Shi terminal generates simulated touch screen according to described touch screen relevant information on display interface, each on described simulated touch screen
The coordinate of point corresponds to a point of handwriting pad；
Described engineer's terminal generates operational order collection according to the operation that engineer is directed to simulated touch screen and includes：Engineer
The coordinate of the point being touched on terminal record handwriting pad, according to the Coordinate generation operational order collection of the point being recorded.
The embodiment of the present invention also proposes a kind of system that touch screen terminal is provided with remote service, including server and extremely
Few engineer's terminal,
Described server is used for setting up mobile telecommunication channel with touch screen terminal, and obtains the touch screen phase of touch screen terminal
Pass information, the touch screen getting relevant information is sent to engineer's terminal；And by the behaviour from engineer's terminal
Send to mobile terminal as instruction set；
Described engineer's terminal is used for generating simulated touch screen on display interface according to described touch screen relevant information；With
And operational order collection is generated according to the operation that engineer is directed to simulated touch screen, and described operational order collection is sent to service
Device.
It is preferred that described server further includes：
Authentication module, the remote service for receiving the identity information carrying mobile terminal from mobile terminal please
Seek message, the identity identification information carrying is mated with the identity identification information of the contracted user prestoring, if mating into
Work(, then select engineer's terminal, and the communication setting up described mobile terminal with selected engineer's terminal is connected；Otherwise to
Mobile terminal returns the information of authentication failure.
It is preferred that described server further includes：
Judge module, for obtaining the relevant information of mobile terminal by described mobile telecommunication channel, judges described movement
Whether terminal is touch screen terminal, if so, notifies engineer's terminal to carry out touch screen simulation, otherwise, notifies engineer's terminal to carry
Remote service for non-touch screen terminal.
It is preferred that described engineer's terminal includes：
Screen map module, for receiving the frame of display data from touch screen terminal, and is converted into display image
The display interface of engineer's terminal shows；Or, for reception from the image of touch screen terminal and in engineer's terminal
Display interface on show received image.
It is preferred that described engineer's terminal includes：Analog input module is many for being sequentially completed in engineer's operation mouse
When dragging after individual click and/or mouse button down, record each click on corresponding coordinate figure and/or each mouse button by
Corresponding coordinate value sequence is dragged after lower；When engineer operates click ACK button, then by multiple coordinate figures of record
And/or coordinate value sequence generates simulation input information.
The embodiment of the present invention also proposes a kind of touch screen terminal, including：
Information sending module, for sending to engineer eventually the touch screen relevant information of touch screen terminal by server
End；And
Controlled reception module, for receiving the touch screen operation instruction set from engineer's terminal, and by described touch screen
Operational order collection is converted to touch screen operation information；
Touch screen terminal executes corresponding operating according to this touch screen operation information.
It is preferred that described information sending module further includes：
Video data intercepts and captures unit, for intercepting and capturing the frame of display data of touch screen terminal touch screen, and replicates a display
Frame；
Transmitting element, the frame of display data for described video data is intercepted and captured unit duplication sends to engineer's terminal.
It is preferred that described video data intercepts and captures unit replicates 1 frame frame of display data every n frame, n is the natural number more than 1.
It is preferred that described information sending module further includes：
Grabgraf unit, for capturing the image of current touch screen display at regular intervals；
Transmitting element, for sending the image of described grabgraf unit picks to engineer's terminal.
It is preferred that described information sending module further includes：Graphics processing unit, for captured to grabgraf unit
Image is compressed and/or drops color processing, and the image after processing is sent to transmitting element；
Transmitting element is used for sending the image after the process of graphics processing unit to engineer's terminal.
As can be seen from the above technical solutions, touch screen terminal and the server of far-end are set up after mobile communication is connected, with
Engineer's terminal that server connects can obtain the touch screen relevant information of touch screen terminal, thus aobvious in engineer's terminal
Show this touch screen, and engineer's terminal forms the operational order collection to touch screen terminal, long-range control according to the operation of engineer
Touch screen terminal processed executes operations, thus replacing the operation of touch screen terminal user.In this way, grasp professional skill
The engineer of energy can replace user to carry out far-end operation to touch screen terminal, is realized under such as application program by far-end operation
Carry, install, cell-phone function activates, software is killed virus, using the service such as training, fault location and exclusion.
Brief description
The system schematic that mobile terminal is provided with remote service that Fig. 1 proposes for the embodiment of the present invention one；
The method flow diagram that touch screen terminal is provided with remote service that Fig. 2 proposes for the embodiment of the present invention two.
Specific embodiment
For making the object, technical solutions and advantages of the present invention clearer, below in conjunction with the accompanying drawings the present invention is made further
Elaborate.
The system schematic that mobile terminal is provided with remote service that Fig. 1 proposes for the embodiment of the present invention one.This system bag
Include server 104, and more than one engineer's terminal 105.Four engineer's terminals are shown, in practical application in Fig. 1
The number of engineer's terminal can be more or less.
Described server 104 is arranged in internet 103, can have URL (URL, Universal
Resource Locator), access for mobile terminal 1 01.In this way, server 104 is set up with mobile terminal 1 01 and is moved
Dynamic communication channel 102.Server 104 also has communication link with engineer's terminal 105 and is connected, and this communication link can be prior
Set up and keep or resettle after server 104 receives the access of mobile terminal 1 01.
Server 104 passes through the relevant information of the radio communication channel 102 acquisition mobile terminal 1 01 of foundation, judges it
Whether it is all touch screen terminal, if so, notify engineer's terminal 105 to carry out touch screen simulation, otherwise, carry out non-touch screen terminal
Remote service flow process.The content that the remote service flow process of described non-touch screen terminal non-invention will be discussed, here is not
Repeat again.Server 104 is additionally operable to receive the operational order collection for touch screen from engineer's terminal 105, and will be described
Operational order collection is sent to mobile terminal 1 01 by server 104.
Described engineer's terminal 105 is PC, and input equipment is mainly mouse, keyboard, handwriting pad, and display device is display
Screen.Engineer's terminal 105 is used for carrying out touch screen simulation：Generate touch screen modeling interface in the display interface of engineer's terminal,
The outward appearance of this touch screen modeling interface should be consistent with the touch screen of mobile terminal or there is obvious corresponding relation；According to
Engineer's operation on the input, generates the touch screen operation instruction set for mobile terminal 1 01.Described touch screen operation
Instruction set can include independent coordinate figure, one group of coordinate value sequence (track on this group coordinate figure Sequence composition screen) or
Person's coordinate figure and the set of coordinate value sequence.
Mobile terminal 1 01 includes：
Information sending module, for sending to engineering the touch screen relevant information of mobile terminal 1 01 by server 104
Teacher's terminal 105.
Controlled reception module, for receiving the touch screen operation instruction set from engineer's terminal 105, and by described touch
Screen operational order collection is converted to touch screen operation information, and mobile terminal 1 01 executes corresponding operating according to this touch screen operation information,
Execute these touch operations just as user on mobile terminal 1 01 touch screen the same.
Another situation, engineer's terminal 105 comprises touch screen, and in this case, engineer is directly in touch screen
Upper operation generates touch screen operation signal, and this touch screen operation signal is transferred to mobile terminal 1 01 by server 104, mobile
Terminal 101 executes corresponding operating according to this touch screen operation information, executes on the touch screen of mobile terminal 1 01 just as user
These touch operations are the same.
Engineer's terminal 105 comprises a screen map module, and described screen map module is used in engineer's terminal 105
Display interface on show in real time the display interface of mobile terminal 1 01 touch screen.
Screen map module can be realized in the following way：
Mode one：The information sending module of mobile terminal 1 01 intercepts and captures the frame of display data of mobile terminal touch screen, and by institute
State frame of display data duplication portion to send to engineer's terminal 105, the screen map module of engineer's terminal 105 receives described showing
Show Frame, and be converted into display image on the display interface (or subregion of this display interface) of engineer's terminal
Display.In order to reduce network traffic data, information sending module can replicate a frame frame of display data every n frame, and is sent to
Engineer's terminal.
Mode two：The information sending module of mobile terminal 1 01 in the way of showing grabgraf, at regular intervals (such as 200
Millisecond) crawl current touch screen display image, and the image being captured is sent to engineer's terminal 105, engineer is eventually
The screen map module at end 105 then shows received image on the display interface of engineer's terminal；Receiving new image
When, in order to reduce network traffic data further, information sending module can be compressed to image before sending image, drops color
Process.The view data with respect to changing unit during last crawl can also only be sent.
According to mode one, described information sending module further includes：
Video data intercepts and captures unit, for intercepting and capturing the frame of display data of touch screen terminal touch screen, and replicates a display
Frame；
Transmitting element, the frame of display data for described video data is intercepted and captured unit duplication sends to engineer's terminal.
Described video data is intercepted and captured unit and is replicated 1 frame frame of display data every n frame, and n is the natural number more than 1.
According to mode two, described information sending module further includes：
Grabgraf unit, for capturing the image of current touch screen display at regular intervals；
Transmitting element, for sending the image of described grabgraf unit picks to engineer's terminal.
Described information sending module further includes：Graphics processing unit, the image for being captured to grabgraf unit enters
Row compression and/or fall color are processed, and the image after processing is sent to transmitting element；
Transmitting element is used for sending the image after the process of graphics processing unit to engineer's terminal.
Engineer's terminal 105 also comprises an analog input module, and for receiving, engineer passes through mouse and/or keyboard is defeated
The input information entering, described input information is converted to the simulation input information that mobile terminal can identify, and by described simulation
Input information sends to mobile terminal 1 01.
For mobile terminal of touch screen, topmost input information is coordinate figure or coordinate value sequence.For single-point
For the touch screen touching, the input information of synchronization includes single coordinate figure or single coordinate value sequence.Single coordinate
Value can correspond to click, and coordinate value sequence drags after then can correspond to mouse button down.For multiple point touching
For touch screen, input information, in addition to single coordinate figure or single coordinate value sequence, also includes multiple coordinate figures and/or seat
The combination of scale value sequence.In this case, analog input module can show one on the display interface of engineer's terminal 105
Individual " confirmation " button.When engineer's operation mouse is sequentially completed multiple clicks (clicking on corresponding to a coordinate figure every time)
And/or dragging (corresponding to coordinate value sequence) after mouse button down, analog input module records the corresponding coordinate of each click
Corresponding coordinate value sequence is dragged after value and/or each mouse button down；Button " is confirmed " described in engineer's operation click,
Then multiple coordinate figures of record and/or coordinate value sequence are generated simulation input information by analog input module.
Mobile terminal 1 01 receives the simulation input information from engineer's terminal 105, and described simulation input information is identified
For information input from touch screen, and respective handling is executed according to information input from touch screen.For mobile terminal, described touch screen
Input information comes from simulation input information and also comes from the input information that user obtains in touch screen practical operation having no
Any difference.
The embodiment of the present invention also propose a kind of to touch screen terminal provide remote service method, its flow process as shown in Fig. 2
Comprise the steps：
Step 201：Touch screen terminal sets up mobile telecommunication channel with the server in internet；
Step 202：Engineer's terminal obtains the touch screen relevant information of touch screen terminal by described mobile telecommunication channel,
And simulated touch screen is generated on the display interface of engineer's terminal according to described touch screen relevant information；
Step 203：Engineer's terminal generates operational order collection according to the operation that engineer is directed to simulated touch screen, and by institute
State operational order collection to send to mobile terminal by server；
Step 204：Mobile terminal operation to touch screen according to the operational order collection execution being received.
It is preferred that further including the step to mobile terminal authentication before step 202, including：
Server receives the remote service request message of mobile terminal, and described remote service request message carries mobile terminal
Identity information；
Server is by the identity identification information carrying in described remote service request message and the contracted user prestoring
Identity identification information mated, if the match is successful, execution step 202, otherwise process ends.
It is preferred that further including before step 202：
Server obtains the relevant information of mobile terminal by described mobile telecommunication channel, whether judges described mobile terminal
For touch screen terminal, engineer's terminal is if so, notified to carry out touch screen simulation, and execution step 202；Otherwise, carry out non-tactile
The remote service flow process of screen terminal.
It is preferred that described engineer's terminal passes through the related letter of touch screen that described mobile telecommunication channel obtains touch screen terminal
Cease and be：
Engineer's terminal sends, by described mobile telecommunication channel, the request obtaining touch screen relevant information to mobile terminal；
Mobile terminal receive obtain touch screen relevant information request after, by the touch screen relevant information of itself send to
Server, described touch screen relevant information is forwarded to engineer's terminal by server；
Or, the touch screen relevant information of itself is sent to server by mobile terminal by described mobile telecommunication channel,
Described touch screen relevant information is forwarded to engineer's terminal by server.
It is preferred that the operation that described engineer is directed to simulated touch screen includes：Click in simulated touch screen region
And/or drag after mouse button down.
It is preferred that the input equipment of described engineer's terminal includes handwriting pad；
Described engineer's terminal generates simulated touch screen on display interface according to described touch screen relevant information and includes：Work
Cheng Shi terminal generates simulated touch screen according to described touch screen relevant information on display interface, each on described simulated touch screen
The coordinate of point corresponds to a point of handwriting pad；
Described engineer's terminal generates operational order collection according to the operation that engineer is directed to simulated touch screen and includes：Engineer
The coordinate of the point being touched on terminal record handwriting pad, according to the Coordinate generation operational order collection of the point being recorded.
Through the above description of the embodiments, those skilled in the art can be understood that the present invention can be by
Software adds the mode of necessary hardware platform to realize naturally it is also possible to all implement by hardware, but in many cases before
Person is more preferably embodiment.Based on such understanding, technical scheme background technology is contributed whole or
Person partly can be embodied in the form of software product, and this computer software product can be stored in storage medium, such as
ROM/RAM, magnetic disc, CD etc., including some instructions with so that a computer equipment (can be personal computer, service
Device, or the network equipment etc.) execution each embodiment of the present invention or embodiment some partly described methods.
The foregoing is only presently preferred embodiments of the present invention, not in order to limit the present invention, all essences in the present invention
Within god and principle, any modification, equivalent substitution and improvement done etc., should be included within the scope of protection of the invention.
Claims (5)
1. a kind of method to touch screen terminal offer remote service is it is characterised in that comprise the steps：
Touch screen terminal sets up mobile telecommunication channel with the server in internet；
Touch screen terminal replicates the frame of display data of a frame touch screen every n frame, or in the way of showing grabgraf, every certain
Time captures the image of current touch screen display；The image of the frame of display data being replicated or crawl is related as touch screen
Information；
Engineer's terminal sends, by described mobile telecommunication channel, the request obtaining touch screen relevant information to touch screen terminal；Touch
Touch screen terminal after receiving the request obtaining touch screen relevant information, the touch screen relevant information of itself sent to server,
Described touch screen relevant information is forwarded to engineer's terminal by server；Or, touch screen terminal is related by the touch screen of itself
Information is sent to server by described mobile telecommunication channel, and described touch screen relevant information is forwarded to engineer eventually by server
End；Simulated touch screen is generated on the display interface of engineer's terminal according to described touch screen relevant information；
Engineer's terminal single clicks in engineer's operation mouse and records single coordinate figure, presses mouse button in engineer and drags
Record single coordinate figure sequence, generate the simulation input for touch screen operation according to described single coordinate figure or coordinate value sequence
Information；Or, when dragging after engineer's operation mouse is sequentially completed multiple clicks and/or mouse button down, record
Corresponding coordinate value sequence is dragged after clicking on corresponding coordinate figure and/or each mouse button down every time；When engineer operates Mus
Punctuate hits ACK button, then multiple coordinate figures of record and/or coordinate value sequence generate the simulation for touch screen operation
Input information, described simulation input information is sent to touch screen terminal by described mobile telecommunication channel；
Touch screen terminal operation to touch screen according to the simulation input information execution being received.
2. method according to claim 1 is it is characterised in that described engineer's terminal is obtained by described mobile telecommunication channel
Before taking the touch screen relevant information of touch screen terminal, further include：
Server receives the remote service request message of touch screen terminal, and described remote service request message carries touch screen terminal
Identity identification information；
Server is by the body of the identity identification information carrying in described remote service request message and the contracted user prestoring
Part identification information is mated, if the match is successful, executes described engineer's terminal and is touched by described mobile telecommunication channel acquisition
The step touching the touch screen relevant information of screen terminal, otherwise process ends.
3. a kind of to touch screen terminal provide remote service system it is characterised in that include touch screen terminal, server and
At least one engineer's terminal,
Described touch screen terminal is used for replicating the frame of display data of a frame touch screen every n frame, or in the way of showing grabgraf,
Capture the image of current touch screen display at regular intervals；Using the image of the frame of display data being replicated or crawl as touch
Touch screen relevant information to send to engineer's terminal by mobile telecommunication channel；Receive the simulation input letter from engineer's terminal
Breath；Corresponding operating is executed according to this simulation input information；
Described server is used for setting up mobile telecommunication channel with touch screen terminal, and obtains the related letter of the touch screen of touch screen terminal
Breath, the touch screen getting relevant information is sent to engineer's terminal；And will be defeated for the simulation from engineer's terminal
Enter information to send to touch screen terminal；
Described engineer's terminal includes：Analog input module, records single seat for single clicing in engineer's operation mouse
Scale value, presses mouse button dragging in engineer and records single coordinate figure sequence, according to described single coordinate figure or coordinate value sequence
Generate the simulation input information for touch screen operation；Or, engineer operation mouse be sequentially completed multiple clicks and/
Or when dragging after mouse button down, drag after recording the corresponding coordinate figure of each click and/or each mouse button down and correspond to
Coordinate value sequence；When engineer operates click ACK button, then by multiple coordinate figures of record and/or coordinate figure sequence
Column-generation simulation input information；Engineer's terminal sends described simulation input information to server.
4. system according to claim 3 is it is characterised in that described server further includes：
Authentication module, for being sent touch screen relevant information to engineer by mobile telecommunication channel in touch screen terminal
Before terminal, receive the remote service request message of the identity identification information carrying touch screen terminal from touch screen terminal,
The identity identification information carrying is mated with the identity identification information of the contracted user prestoring, if the match is successful, selects
Select engineer's terminal, set up the mobile telecommunication channel of described touch screen terminal and selected engineer's terminal；Otherwise to
Touch screen terminal returns the information of authentication failure.
5. system according to claim 3 is it is characterised in that described engineer's terminal includes：
Screen map module, for receiving the frame of display data from touch screen terminal, and is converted into display image in work
Show on the display interface of Cheng Shi terminal；Or, for receiving the image being derived from touch screen terminal showing in engineer's terminal
Show the received image of display on interface.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201110090782.9A CN102143235B (en) | 2011-04-12 | 2011-04-12 | Touch screen terminal is provided with the method and system of remote service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201110090782.9A CN102143235B (en) | 2011-04-12 | 2011-04-12 | Touch screen terminal is provided with the method and system of remote service |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN102143235A CN102143235A (en) | 2011-08-03 |
| CN102143235B true CN102143235B (en) | 2017-03-08 |
Family
ID=44410449
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201110090782.9A Active CN102143235B (en) | 2011-04-12 | 2011-04-12 | Touch screen terminal is provided with the method and system of remote service |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN102143235B (en) |
Families Citing this family (30)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US8738732B2 (en) | 2005-09-14 | 2014-05-27 | Liveperson, Inc. | System and method for performing follow up based on user interactions |
| US9432468B2 (en) | 2005-09-14 | 2016-08-30 | Liveperson, Inc. | System and method for design and dynamic generation of a web page |
| US8762313B2 (en) | 2008-07-25 | 2014-06-24 | Liveperson, Inc. | Method and system for creating a predictive model for targeting web-page to a surfer |
| US8805844B2 (en) | 2008-08-04 | 2014-08-12 | Liveperson, Inc. | Expert search |
| US9892417B2 (en) | 2008-10-29 | 2018-02-13 | Liveperson, Inc. | System and method for applying tracing tools for network locations |
| US8918465B2 (en) | 2010-12-14 | 2014-12-23 | Liveperson, Inc. | Authentication of service requests initiated from a social networking site |
| US9350598B2 (en) | 2010-12-14 | 2016-05-24 | Liveperson, Inc. | Authentication of service requests using a communications initiation feature |
| JP5494615B2 (en) | 2011-10-20 | 2014-05-21 | コニカミノルタ株式会社 | Display system and display device |
| CN102508707A (en) * | 2011-11-21 | 2012-06-20 | 宇龙计算机通信科技(深圳)有限公司 | Information editing method and terminal |
| US8805941B2 (en) | 2012-03-06 | 2014-08-12 | Liveperson, Inc. | Occasionally-connected computing interface |
| US9563336B2 (en) | 2012-04-26 | 2017-02-07 | Liveperson, Inc. | Dynamic user interface customization |
| US9672196B2 (en) | 2012-05-15 | 2017-06-06 | Liveperson, Inc. | Methods and systems for presenting specialized content using campaign metrics |
| CN103685389A (en) * | 2012-09-13 | 2014-03-26 | 卓望数码技术（深圳）有限公司 | System and method for realizing user interface interaction through remotely controlling data terminal |
| CN104813679A (en) * | 2012-10-08 | 2015-07-29 | 英特尔公司 | Method, apparatus and system of screenshot grabbing and sharing |
| CN103780933A (en) * | 2012-10-18 | 2014-05-07 | 腾讯科技（深圳）有限公司 | Remote control method and control apparatus for multimedia terminal |
| CN102932542B (en) * | 2012-10-26 | 2015-04-01 | 东莞宇龙通信科技有限公司 | Method for switching working mode of mobile terminal and mobile terminal |
| CN103067456B (en) * | 2012-12-14 | 2017-07-07 | 上海市信息网络有限公司 | The system of remote processing application |
| CN104102334B (en) * | 2013-04-10 | 2017-10-27 | 宏碁股份有限公司 | The control method and far-end control system of far end device |
| CN104144184B (en) * | 2013-05-08 | 2018-06-26 | 华为终端（东莞）有限公司 | A kind of method and electronic equipment for controlling remote equipment |
| WO2015025368A1 (en) * | 2013-08-20 | 2015-02-26 | 富士通株式会社 | Information processing device, communication device, information processing method, and information processing program |
| US9531718B2 (en) * | 2013-09-19 | 2016-12-27 | Google Inc. | Confirming the identity of integrator applications |
| CN103529987B (en) * | 2013-09-29 | 2016-12-07 | 广州视睿电子科技有限公司 | Multi-touch remote data transmission and method |
| CN105677450A (en) * | 2014-11-18 | 2016-06-15 | 中兴通讯股份有限公司 | Remote operating method and device for terminal |
| CN104598280A (en) * | 2015-02-02 | 2015-05-06 | 上海天奕达电子科技有限公司 | Method and device for remotely processing APK (Android Package) file for intelligent terminal |
| CA2988120A1 (en) | 2015-06-02 | 2016-12-08 | Liveperson, Inc. | Dynamic communication routing based on consistency weighting and routing rules |
| CN106293441B (en) * | 2015-06-10 | 2019-05-28 | 福建天晴数码有限公司 | A kind of method and device that striding equipment executes instruction |
| CN106155766A (en) * | 2016-06-29 | 2016-11-23 | 广州大彩光电科技有限公司 | A kind of virtual serial port screen simulation system and analogy method thereof |
| CN109844717B (en) | 2016-08-14 | 2023-05-23 | 利维帕尔森有限公司 | System and method for real-time remote control of mobile applications |
| JP6737121B2 (en) * | 2016-10-14 | 2020-08-05 | コニカミノルタ株式会社 | Processor program proxy processing setting method |
| CN109495573A (en) * | 2018-11-26 | 2019-03-19 | Oppo广东移动通信有限公司 | Data transmission method, device, storage medium and terminal |
Family Cites Families (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20060192768A1 (en) * | 2005-02-25 | 2006-08-31 | Inventec Corporation | Remote control device with touch function and method for processing the same |
| CN101827351B (en) * | 2010-03-25 | 2012-10-10 | 黄卫 | Method and system for carrying out remote service on mobile terminal based on Internet |
| CN101834887B (en) * | 2010-03-25 | 2012-10-17 | 北京云信传英网络技术有限公司 | Internet-based method and system for providing remote service for mobile terminal |
-
2011
- 2011-04-12 CN CN201110090782.9A patent/CN102143235B/en active Active
Also Published As
| Publication number | Publication date |
|---|---|
| CN102143235A (en) | 2011-08-03 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN102143235B (en) | Touch screen terminal is provided with the method and system of remote service | |
| CN102395945B (en) | Method, device and system for tracking user behavior in touch screen terminal | |
| US9161238B2 (en) | Mobile device monitoring and testing | |
| CN107180116A (en) | A kind of data synchronizing processing method, mobile terminal and computer-readable recording medium | |
| CN104010070B (en) | Device and method for the messenger service in controlling terminal | |
| CN103176899B (en) | Mobile phone simulator and on host analogue mobile phone function method | |
| CN103906010A (en) | Method for synchronizing messages among plurality of terminals, machine-readable storage medium, and server | |
| CN103312814B (en) | The method for building up of VNC concealed channel between cloud management platform and virtual machine terminal user | |
| JP2013118612A (en) | Screen capture method for mobile communication terminal | |
| CN111176960A (en) | User operation behavior tracking method, device, equipment and storage medium | |
| CN107659850A (en) | Media information processing method and device | |
| CN108039173A (en) | Voice messaging input method, mobile terminal, system and readable storage medium storing program for executing | |
| CN109450949A (en) | Mostly application releases the method for number binding, mobile terminal, readable storage medium storing program for executing | |
| CN108573307A (en) | A kind of method and terminal of processing neural network model file | |
| CN106790926A (en) | A kind of contact management method and terminal | |
| CN106462373A (en) | Dynamic display of video communication data | |
| CN107911547A (en) | Interactive system, the method for interface layout | |
| CN108845918A (en) | A kind of information collecting method, terminal and computer readable storage medium | |
| CN107943494A (en) | Distribution method and mobile terminal are applied by all kinds of means | |
| CN109299039A (en) | A kind of file management method, equipment and computer readable storage medium | |
| CN109375846A (en) | Spirogram target display methods and device, mobile terminal and readable storage medium storing program for executing | |
| CN106682910B (en) | Information processing method, system and related equipment | |
| CN109739414A (en) | A kind of image processing method, mobile terminal, computer readable storage medium | |
| CN110825475A (en) | Input method and electronic equipment | |
| CN109828956A (en) | A kind of document handling method, storage medium and mobile terminal |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant |