CN102045274B - Method and communication system for realizing information interaction based on instant messaging - Google Patents
Method and communication system for realizing information interaction based on instant messaging Download PDFInfo
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- CN102045274B CN102045274B CN2011100069624A CN201110006962A CN102045274B CN 102045274 B CN102045274 B CN 102045274B CN 2011100069624 A CN2011100069624 A CN 2011100069624A CN 201110006962 A CN201110006962 A CN 201110006962A CN 102045274 B CN102045274 B CN 102045274B
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Abstract
The invention discloses a method for realizing information interaction based on instant messaging, which comprises an initial calling process and a second calling process after the communication relationship is established on the basis of an instant messaging number, wherein the initial calling process is used for realizing the logical connection relationship obtained after addressing interaction is carried out by an IM (instant messaging) client on an enterprise end in a communication object having the established communication relationship and the addressing interaction is saved; and the second calling process is used for directly triggering the instant messaging and the information interaction of the enterprise end based on the logical connection relationship between the IM client and the enterprise end, which is saved during the initial calling process. The invention further discloses a communication system for realizing the information interaction based on the instant messaging.
Description
Technical field
The present invention relates to the network instant communication technology, relate more specifically to a kind of based on realizing information interactive method and communication system based on instant messaging.
Background technology
Along with society and development of science and technology; The instant messaging technology of carrying out information communication, Business Processing etc. through Internet technology has also obtained certain development; A lot of traditional modes of intelligence transmission or business operation model also are able to development on the platform of the Internet; Its by the Internet can reach immediately, message transmission fast, bring great convenience for people's work, life and study.
(Instant Messenger IM) is current popular a kind of real time communication mode that is the basis with Internet and other wired or wireless networks to instant messaging.Its appearance has increased color for the informationalized epoch, and its practicality, rapidity, accuracy are come out top in current communication system, also are the focuses that in business application, will develop from now on.Instant messaging is meant the business that can send and receive internet message etc. immediately.Since 1998 emerge, developing rapidly in recent years particularly, the function of instant messaging becomes increasingly abundant, integrated gradually multiple functions such as Email, blog, music, TV, recreation and search.Instant messaging no longer is a simple chat tool, and it has developed into collection interchange, information, amusement, search, ecommerce, office cooperation and corporate client service etc. and has been the synthesization information platform of one.
At present,, still there is not a kind of communication unit of realizing some levels, thereby called out method or the system that forms instant messaging through a number though the application of instantaneous communication system is very extensive.
Summary of the invention
The purpose of this invention is to provide and a kind ofly realize information interactive method based on instant messaging, it is intended to realize the communication unit of some levels, is formed instant messaging to carry out the mode of information interaction thereby call out through a number.
Another object of the present invention provides the communication system that realizes information interaction based on instant messaging, can realize the communication unit of some levels, thereby is called out the formation instant messaging to carry out information interaction through a number.
In order to achieve the above object, the invention provides based on instant messaging and realize information interactive method, comprise process and the inferior process of exhaling of just exhaling; Wherein, the said process of exhaling just comprises step: receive the IM client to the mutual request of enterprises end addressing; The response described request provides addressing mutual to said IM client, and information interaction or inquiry are provided, and draws to wait to exhale enterprises end to select, and supplies said IM client to select to connect; With said IM client and the selected enterprises end to be exhaled that is connected, carry out logic and connect, and set up, preserve both logic connecting relations and represent in said IM client, the enterprises end to be exhaled of selected connection is called the target enterprises end; The said time process of exhaling comprises step: receive said IM client according to the logic connecting relation of just exhaling process to preserve to the triggering communication of target enterprises end and the business information request is provided; According to the call request to the target enterprises end of said triggering, activate the logic connecting relation set up, and with the information extraction of said target enterprises end in database, send, represent to said IM client; Receive the feedback information of said IM client, and carry out follow-up service interaction and data processing according to said feedback information and said IM client.
Preferably; The said process of exhaling just also comprises initial step: receive the IM client is added to the communication interaction object to an instant communication number request; Through judge the back to said IM client feedback information setting up both sides' annexation with said IM client, and formation communication identifier.
Preferably; Said content information of respectively waiting to exhale enterprises end stores in the corresponding database in advance, timely replacement, synchronous; When carrying out service interaction with the IM client; Activate the logic connecting relation of IM client and enterprises end, extracting the information of corresponding enterprises end in database, and offer the IM client.
In one embodiment of the invention; The response described request also provides addressing to select step of connecting to be specially for said IM client alternately to said IM client: the response described request is also sent to said IM client and to be exhaled the address to carry out the address information of standard code enterprises end respectively to be exhaled, for said IM client with select target enterprise alternatively.
In another embodiment of the present invention; Respond described request and provide addressing to select step of connecting to be specially for said IM client alternately: respond described request and send the network linking address to said IM client to said IM client; The corresponding webpage in said website links address comprises the option information of waiting to exhale enterprises end, and said IM client respectively waits to exhale the option information of enterprises end to select according to said.
Preferably; Comprise before the logic connecting relation preservation step of information according to said IM client feedback: receive the information that said IM client is selected target enterprise, and send log-on message typing request to said IM client with said IM client and target enterprises end; Receive log-on message that said IM client returns and said log-on message is judged; When judging that said log-on message is complete and being agreed, said IM client and target enterprises end are set up logic connecting relation in database, carry out logic and connect, and preserve both logic connecting relations and reach and represent in said IM client.
A kind of communication system that realizes information interaction based on instant messaging; Comprise IM client, enterprises end and switching center; Wherein, Said switching center is used to respond the instant messaging call request of said IM client to enterprises end, and said switching center comprises database, exhaled/exhale mutually module, addressed module, connection management module and business module, and said database is used to store the information data of each enterprises end; Said being exhaled/exhale mutually module is used to receive call request and the request of feedback corresponding call that the IM client communicated by letter, provided business information to the triggering of the enterprises end of setting up logic connecting relation to the mutual call request of enterprises end addressing and IM client to carry out two-way interactive; Said addressed module is used to respond the IM client to the mutual call request of enterprises end addressing, provides addressing mutual to said IM client, and information interaction or inquiry are provided, and draws to wait to exhale enterprises end to select, and supplies said IM client to select to connect; Said connection management module is used for said IM client and the selected enterprises end to be exhaled that is connected, and carries out logic and connects, and set up, preserve the logic connecting relation of IM client and enterprises end, and the enterprises end to be exhaled of selected connection is called the target enterprises end; Said business module is used for data sync, the renewal of management database, responds the request that said IM client provides business information, and it is mutual to send to said IM client and support information to extract target enterprises end relevant information described in the database.
Preferably, the information data of said each enterprises end stores said database in advance into, and timely replacement, synchronous.
A kind of based on instant messaging realization information interactive method; It is mutual and preserve the logic connecting relation that addressing obtains after mutual to comprise that first behind the correspondence of setting up based on instant communication number exhales process and the enterprises end of time exhaling process, the said process of exhaling just to be used for to realize the IM client to the communication object of setting up correspondence to carry out addressing; The said time process of exhaling be used for realizing the IM client of preserving based on the process of just exhaling with the logic connecting relation of enterprises end directly to enterprises end triggering instant messaging and information interaction.
Compared with prior art, through of the present invention based on instant messaging paging IM enterprises end to realize information interactive method and system, can realize the communication unit of some levels, formed instant messaging to carry out information interaction thereby call out through a number.Use method of the present invention or system; Can especially be that the branch number of spots is big, the wide economic organization in branch region provides a kind of novel channel for chain; For erecting the network bridge of a new model between user and the enterprise; Expand the development of the means of instant messaging, and promoted the application of instant messaging means.For enterprise; Can be (for example: head center) called out and realize under it arbitrary branch company or branch is connected through JICQ with any client who makes a call and information interaction comparatively automatically based on a number; Thereby realize that colony is wailed sign indicating number and oversimplifies; Functions such as the propaganda marketing ability that also can promote simultaneously, on-line consulting, online service, thus economic organization's management ability promoted, greatly promoted the development of the sector and specific transactions or service.For the user, only need to call out the information that a number can be recognized the branch company of the enterprise that oneself wants to know, branch, branch quickly and easily, and can carry out on-line consulting, online order through JICQ, obtained great facility.Therefore, the present invention is can be greatly related with the user and make things convenient for user and enterprise with enterprise (economic organization), thereby has vast market prospect and development space.
Through following description and combine accompanying drawing, it is more clear that the present invention will become, and these accompanying drawings are used to explain embodiments of the invention.
Description of drawings
Fig. 1 the present invention is based on the communication system architecture figure that instant messaging is realized information interaction.
Fig. 2 is the structural representation of the switching center in the embodiment of the invention shown in Figure 1.
Fig. 3 the present invention is based on the overall flow figure that instant messaging is realized information interactive method.
Fig. 4 is the first first embodiment flow chart of exhaling process of realizing information interactive method based on instant messaging shown in Figure 3.
Fig. 5 is the first flow chart of exhaling second embodiment of process of realizing information interactive method based on instant messaging shown in Figure 3.
Fig. 6 is the first flow chart of exhaling the 3rd embodiment of process of realizing information interactive method based on instant messaging shown in Figure 3.
Fig. 7 carries out the particular flow sheet that logic connects for shown in Figure 3 with IM client and the selected enterprises end to be exhaled that is connected.
Fig. 8 is the inferior first embodiment flow chart of exhaling process of realizing information interactive method based on instant messaging shown in Figure 3.
Fig. 9 is the inferior second embodiment flow chart of exhaling process of realizing information interactive method based on instant messaging shown in Figure 3.
Embodiment
With reference now to accompanying drawing, describe embodiments of the invention, the similar elements label is represented similar elements in the accompanying drawing.As stated, the invention provides and a kind ofly realize information interactive method and system, can understand each item service resources of enterprise and accomplish order through automatic service interactive function guiding user based on instant messaging.
At first please refer to Fig. 1; Fig. 1 has shown the communication system based on instant messaging realization information interaction in the embodiment of the invention; Comprise IM client 100, switching center 200 and some enterprises ends 300; Wherein, said IM client 100 is connected into said switching center 200 through the Internet, mobile network or other access waies, and said some enterprises ends can pass through diverse networks such as the Internet, mobile network, OVIP and be connected with said switching center 200 with the mode of transmitting or insert; And 200 pairs of said some enterprises ends 300 of said switching center are managed and are controlled, and said some enterprises ends 300 can pass through or do not realize intercommunication mutually through said switching center 200.In the present embodiment; Said switching center 200 can be called out and set up preliminary the connection through an instant communication number; Be that said IM client 100 can be earlier be added said switching center 200 through this instant communication number and is interactive object; After having set up both sides' annexation; Said IM client 100 is exhaled process and directly enterprises end 300 is triggered instant messaging and information interactions based on just exhaling the logic connecting relation of preserving in the process through inferior then through said switching center 200 being carried out just exhale process with mutual to enterprises end 300 addressing and preserve the logic connecting relation that addressing obtains after mutual.Be appreciated that ground; Enterprises end 300 of the present invention might not be exactly a communication terminal; Each enterprises end 300 can comprise that also a plurality of IM enterprise divides end; Correspondingly, said IM client 100 can be called out and connect its arbitrary enterprise and divided end through said enterprises end 300, and the IM client of its implementation procedure and mode and the embodiment of the invention is identical through switching center's 200 callings and the process and the mode that are connected enterprises end 300.
Fig. 2 is the structural representation of the switching center in the embodiment of the invention shown in Figure 1.As shown in Figure 2, said switching center 200 comprises database 210, is exhaled/exhale mutually module 220, addressed module 230, connection management module 240 and business module 250, wherein:
Said database 210, the information data that is used to store each enterprises end 300, the database 210 of said switching center 200 is total database, the database 210 of said switching center 200 is being stored the up-to-date business information and the data of each said enterprises end 300.
Said being exhaled/exhale mutually module 220; Management that is used to carry out just to exhale (promptly receiving 100 pairs of mutual call requests of enterprises end 300 addressing of IM client) and the management of carrying out time exhaling (being the call request that business information was communicated by letter, provided in triggering that 100 pairs of IM clients have been set up the enterprises end 300 of logic connecting relation); Reach the information and the parameter that need to said IM client feedback corresponding call request; Carry out two-way mutual call manager, realize with the information bidirectional of IM client mutual.
Said addressed module 230 is used to respond the IM client to the mutual call request of enterprises end addressing, provides addressing mutual to said IM client 100, and information inquiry is provided, and draws to wait to exhale enterprises end 300 to select, and supplies said IM client to select to connect; Wherein provide the addressing alternant way can be: mode one; Exhale enterprises end 300 to be exhaled the address to carry out the address information of standard code with respectively waiting; For said IM client 100 with select target enterprise alternatively; Said standardized information is that information is carried out the information after the standardization, and said IM client is mutual and carry out information interaction and progressively obtain the relevant enterprise client information with said switching center according to said standardization; Or mode two, sending the network linking address to said IM client 100, the corresponding webpage in said website links address comprises waits to exhale the option information of enterprises end 300 to select for said IM client 100.
Said connection management module 240; Be used for said IM client 100 with selected be connected wait to exhale enterprises end 300; Carrying out logic connects; And set up, preserve IM client and the selected logic connecting relation of waiting to exhale enterprises end that is connected, the enterprises end to be exhaled of selected connection is called the target enterprises end.In addition; Before preserving logic connection and incidence relation, can send log-on message typing requests to said IM client 100 earlier; Reception is also judged the log-on message that said IM client 100 is returned; When judging that said log-on message is complete and being agreed; Wait that with what said IM client 100 and said IM client were selected to be connected exhaling enterprises end 300 to carry out logic connects, and the logic connecting relation of waiting to exhale enterprises end of setting up, preserve IM client and selected connection reaches and represents corresponding enterprises end communication identifier in said IM client 100 in the database.Wherein, to the judgement of the log-on message of said IM client 100 can said switching center 200 or said IM client 100 selected connections wait exhale enterprises end 300 to carry out.
Said business module 250; Be used for data sync, the renewal of management database; Respond the request that 100 pairs of said IM clients have been set up the triggering communication of the enterprises end 300 that logic connects and business information is provided, and the information extraction of said target enterprises end 300 in database sent to said IM client 100 reach data processing alternately to carry out data service.
Preferably, the switching center 200 in the embodiment of the invention also comprises enterprises end administration module 260 and client/customer service administration module 270, is respectively applied for management is extended in the data of enterprises end 300, IM client 100, the renewal of business information etc.
Fig. 3 the present invention is based on the overall flow figure that instant messaging is realized information interactive method, and concrete steps comprise:
It is the communication interaction object to add said switching center that step S100:IM client is called out switching center through an instant communication number;
In this step; It is the communication interaction object to add said switching center that the IM client is called out switching center through an instant communication number; Switching center receives this call request and is connected correspondence to said IM client feedback information to set up both sides with said IM client through judging, and represents the communication identifier of said switching center in said IM client.
Step S101: just exhale process, it is mutual and preserve the logic connecting relation that addressing obtains after mutual to be used for realizing that the IM client is carried out addressing to the enterprises end of the communication interaction object of setting up correspondence;
In this step, when said IM client need be carried out addressing to the enterprises end in the communication interaction object of setting up correspondence when mutual, the communication identifier that only needs to trigger said switching center is to carry out the first process of exhaling of this step with said switching center.After exhaling process through this step first, said IM client with carry out logic through the mutual enterprises end of addressing and be connected, and set up, the logic connecting relation of preservation IM client and enterprises end, reach the communication identifier that represents said enterprises end in said IM client.
Step S102: the inferior process of exhaling is used for realizing the logic connecting relation of the IM client of preserving based on the process of just exhaling and enterprises end and directly enterprises end is triggered instant messaging and information interaction.
This step is on the basis of just exhaling process, realizes that IM client and the enterprises end of setting up logic connecting relation carry out instant messaging with information interaction and Business Processing.The IM client has two kinds with the mode that the enterprises end of having set up logic connecting relation carries out instant messaging, and communication identifier that can be through the said switching center of direct triggering or the communication identifier that directly triggers said enterprises end carry out, and detailed process details description at the back.
Fig. 4 is the first first embodiment flow chart of exhaling process based on instant messaging realization information interactive method shown in Figure 3, and concrete steps comprise:
Step S1011a: receive the IM client to the mutual request of enterprises end addressing;
Step S1011b: the response described request provides addressing mutual to said IM client, and information interaction or inquiry are provided, and draws and waits to exhale enterprises end to select, and supplies said IM client to select to connect;
Step S1011c: with said IM client and the selected enterprises end to be exhaled that is connected, carry out logic and connect, and set up, preserve both logic connecting relations and represent the enterprises end communication identifier in said IM client.
Fig. 5 is the first flow chart of exhaling second embodiment of process based on instant messaging realization information interactive method shown in Figure 3, and concrete steps comprise:
Step S1012a: receive the IM client to the mutual request of enterprises end addressing;
Step S1012b: the response described request is also sent to said IM client and to be exhaled the address to carry out the address information of standard code enterprises end respectively to be exhaled, for said IM client with select target enterprise alternatively;
Step S1012c: with said IM client and the selected enterprises end to be exhaled that is connected, carry out logic and connect, and set up, preserve both logic connecting relations and represent the enterprises end communication identifier in said IM client.
Fig. 6 is the first flow chart of exhaling the 3rd embodiment of process based on instant messaging realization information interactive method shown in Figure 3, and concrete steps comprise:
Step S1013a: receive the IM client to the mutual request of enterprises end addressing;
Step S1013b: respond described request and send the network linking address to said IM client; The corresponding webpage in said website links address comprises the option information of waiting to exhale enterprises end, and said IM client respectively waits to exhale the option information of enterprises end to select according to said;
Step S1013c: said IM client is exhaled enterprises end with the selected quilt that is connected, carry out logic and connect, and set up, preserve both logic connecting relations and represent the enterprises end communication identifier in said IM client.
Preferably, please refer to Fig. 7, in above-mentioned three embodiment, the enterprises end of said IM client and said IM client being selected to be connected according to the information of said IM client feedback can also comprise before preserving both logic connecting relation step:
Step S110a: receive the information that said IM client is selected target enterprise, and send log-on message typing request to said IM client;
Step S110b: receive log-on message that said IM client returns and said log-on message is judged;
Step S110c: when judging that said log-on message is complete and being agreed, the enterprises end that said IM client and said IM client are selected to be connected carries out the logic connection, and the logic connecting relation of preserving both reaches and represents in said IM client.
Please refer to Fig. 8, Fig. 8 is the inferior first embodiment flow chart of exhaling process based on instant messaging realization information interactive method shown in Figure 3, and concrete steps comprise:
Step S1021a:IM client is clicked the communication identifier of enterprises end, triggers call request, asks said enterprises end to communicate and provide relevant business information;
Step S1021b: said switching center receives said call request;
Step S1021c: said switching center judges whether the information of the IM client of initiating said call request is complete, thereby determines whether to activate the logic connecting relation of having preserved; When the information of judging the IM client is complete when activating the logic connecting relation of having preserved, execution in step S1021e then; Otherwise execution in step S1021d.
Step S1021d: said switching center is to IM client feedback call request failure information; And go to execution in step S1021i.
Step S1021e: said switching center activates the logic connecting relation of said IM client and corresponding enterprises end;
Step S 1021f: after activating said logic connecting relation, switching center extracts, represents, offers said IM client with the business information of corresponding enterprises end in database;
Step S1021g: said IM client receives the business information of the corresponding enterprises end that said switching center provides, represents, and said business information is handled and to said switching center feedback;
Step S1021h: the feedback that said switching center receives said IM client go forward side by side that industry is engaged in handling and database on data processing, or the mutual back of feedback confirmation result treatment repeatedly, and synchronously or offer corresponding enterprises end with this information result;
Step S1021i: business information finishes alternately.
Please refer to Fig. 9, Fig. 9 is the inferior second embodiment flow chart of exhaling process based on instant messaging realization information interactive method shown in Figure 3, and concrete steps comprise:
Step S1022a:IM client is clicked the communication identifier of switching center, triggers call request, and request communicates and provide relevant business information with enterprises end;
Step S1022b: said switching center receives said call request;
Step S1022c: said switching center judges whether the information of the IM client of initiating said call request complete, as confirm IM client identity, service authority and accumulative total that preserved with logic connecting relation enterprises end;
Step S1022d: each enterprises end option that said switching center provides accumulative total to preserve logic connecting relation to said IM client supplies said IM client to select, thereby and the feedback that receives said IM client confirm to activate the logic connecting relation of having preserved;
When judging the logic connecting relation of preserving before can activating, execution in step S1022f then; Otherwise execution in step S1022e.
Step S1022e: said switching center is to IM client feedback call request failure information; And go to execution in step S1022i;
Step S1022f: said switching center activates the logic connecting relation of said IM client and corresponding enterprises end;
Step S1022g: after activating said incidence relation, switching center extracts, provides, represents the business information of corresponding enterprises end in database to said IM client;
Step S1022h: said IM client receives the business information of the corresponding enterprises end that said switching center provides, represents, and said business information is handled and to said switching center feedback;
Step S1022i: the feedback that said switching center receives said IM client go forward side by side that industry is engaged in handling and database on data processing, or the mutual back of feedback confirmation result treatment repeatedly, and synchronously or offer corresponding enterprises end with this information result;
Step S1022j: service interaction finishes.
Be appreciated that ground, IM client of the present invention and enterprises end can be any communication terminal that can carry out instant messaging, like mobile phone, computer, TV etc.; And realize that instantaneous communication system of the present invention can be again the new system of exploitation, the improvement that also can be carried out based on existing JICQ (like QQ, Fetion, MSN, the Wang Wang of Taobao etc.).
In addition, the framework of communication system of the present invention can be based on B/S structure, C/S structure or so that " the cloud computing tupe is selected framework by the demand of practice.
The invention described above embodiment sequence number is not represented the quality of embodiment just to description.Invention has been described more than to combine most preferred embodiment, but the present invention is not limited to the embodiment of above announcement, and should contain various modification, equivalent combinations of carrying out according to essence of the present invention.
Claims (9)
1. realize information interactive method based on instant messaging for one kind, comprise and just exhale process and time exhale process;
Wherein, the said process of exhaling just comprises step:
Receive the IM client to the mutual request of enterprises end addressing;
The response described request provides addressing mutual to said IM client, and information interaction or inquiry are provided, and draws to wait to exhale enterprises end to select, and supplies said IM client to select to connect;
With said IM client and the selected enterprises end to be exhaled that is connected, carry out logic and connect, and set up, preserve both logic connecting relations and represent in said IM client, the enterprises end to be exhaled of selected connection is called the target enterprises end;
Said time the process of exhaling comprises step:
Receive said IM client according to the logic connecting relation of just exhaling process to preserve to the triggering communication of target enterprises end and the request of business information is provided;
According to the call request to the target enterprises end of said triggering, activate the logic connecting relation preserved, and with the information extraction of said target enterprises end in database, send, represent to said IM client;
Receive the feedback information of said IM client, and carry out follow-up service interaction and data processing according to said feedback information and said IM client.
2. as claimed in claim 1ly realize it is characterized in that information interactive method that the said process of exhaling just also comprises initial step based on instant messaging:
Receive the IM client instant communication number be added to the request of communication interaction object, after judging to said IM client feedback information setting up both sides' annexation with said IM client, and formation communication identifier.
3. as claimed in claim 1 based on instant messaging realization information interactive method, it is characterized in that said information of respectively waiting to exhale enterprises end; Store in the corresponding database in advance; Timely replacement, synchronous when carrying out service interaction with the IM client, activates the logic connecting relation of IM client and enterprises end; Extracting the information of corresponding enterprises end in database, and offer the IM client.
4. as claimed in claim 1ly realize it is characterized in that information interactive method that the response described request also provides addressing to select step of connecting to be specially for said IM client alternately to said IM client based on instant messaging:
The response described request is also sent to said IM client and to be exhaled the address to carry out the address information of standard code enterprises end respectively to be exhaled, for said IM client with select target enterprise alternatively.
5. as claimed in claim 1ly realize it is characterized in that information interactive method that the response described request also provides addressing to select step of connecting to be specially for said IM client alternately to said IM client based on instant messaging:
Respond described request and send the network linking address to said IM client, the corresponding webpage in said network linking address comprises the option information of waiting to exhale enterprises end, and said IM client respectively waits to exhale the option information of enterprises end to select according to said.
6. as each describedly realizes it is characterized in that information interactive method based on instant messaging in the claim 3 ~ 5, comprise before the logic connecting relation preservation step with said IM client and said target enterprises end:
Receive the information that said IM client is selected target enterprise, and send log-on message typing request to said IM client;
Receive log-on message that said IM client returns and said log-on message is judged;
When judging that said log-on message is complete and being agreed, said IM client and target enterprises end are carried out logic be connected, and the logic connecting relation of preserving both reaches and represents in said IM client.
7. communication system that realizes information interaction based on instant messaging; Comprise IM client, enterprises end and switching center, wherein, said switching center is used to respond the instant messaging call request of said IM client query enterprises end; It is characterized in that said switching center comprises:
Exhaled/exhaled mutually module; Be used to receive the IM client and communicate by letter, provide the call request and the request of feedback corresponding call of business information to the triggering of the enterprises end of preserving logic connecting relation, carry out two-way interactive the mutual call request of enterprises end addressing and IM client;
Addressed module is used to respond the IM client to the mutual call request of enterprises end addressing, provides addressing mutual to said IM client, and information inquiry is provided, and draws to wait to exhale enterprises end to select, and supplies said IM client to select to connect;
The connection management module; Be used for said IM client and the selected enterprises end to be exhaled that is connected; Carry out logic and connect, and set up, preserve IM client and the selected logic connecting relation of waiting to exhale enterprises end that is connected, the enterprises end to be exhaled of selected connection is called the target enterprises end;
Business module is used for data sync, the renewal of management database, responds the request that said IM client provides business information, and it is mutual to send to said IM client and support information to extract target enterprises end relevant information described in the database;
Database, the information data that is used to store each enterprises end.
8. the communication system based on instant messaging realization information interaction as claimed in claim 7, it is characterized in that: the information data of said each enterprises end stores in the said database in advance, and timely replacement, synchronous.
9. realize information interactive method based on instant messaging for one kind; It is characterized in that: it is mutual and preserve the logic connecting relation that addressing obtains after mutual to comprise that first behind the correspondence of setting up based on instant communication number exhales process and the enterprises end of time exhaling process, the said process of exhaling just to be used for to realize the IM client to the communication object of setting up correspondence to carry out addressing; The said time process of exhaling is used to realize based on the IM client of just exhaling process to preserve with the logic connecting relation of enterprises end directly to enterprises end triggering instant messaging and information interaction.
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| CN201010175115A CN101834808A (en) | 2010-05-11 | 2010-05-11 | Method and system for realizing information interaction based on instant messaging (IM) paging enterprises end |
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| CN2011100069624A CN102045274B (en) | 2010-05-11 | 2011-01-13 | Method and communication system for realizing information interaction based on instant messaging |
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| US10114802B2 (en) | 2013-04-28 | 2018-10-30 | Tencent Technology (Shenzhen) Company Limited | Method, device, and system for accessing third party platforms via a messaging application |
| CN108319507A (en) * | 2017-01-17 | 2018-07-24 | 阿里巴巴集团控股有限公司 | The acquisition methods and device of group information, interactive system |
| CN109347935B (en) * | 2018-09-30 | 2021-08-03 | 珠海信达九州科技有限公司 | Method for realizing real-time communication message synchronization based on block chain |
| CN109558955A (en) * | 2018-11-01 | 2019-04-02 | 广东黾车新能源汽车产业有限公司 | A kind of order interactive processing method based on instant messaging |
| CN112565062B (en) * | 2020-12-07 | 2022-10-11 | 深圳市镜玩科技有限公司 | Processing method, related device, equipment and medium of instant messaging order |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN1403991A (en) * | 2002-10-25 | 2003-03-19 | 北京炎黄新星网络科技有限公司 | Efficient link-up management system |
| CN101478612A (en) * | 2009-02-03 | 2009-07-08 | 中国电信股份有限公司 | Commodity preordering method and system based on instant communication supporting call center |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| US20090228340A1 (en) * | 2008-03-07 | 2009-09-10 | Mypoints.Com Inc. | System and Method for Electronic Feedback for Transaction Triggers |
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2010
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Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1403991A (en) * | 2002-10-25 | 2003-03-19 | 北京炎黄新星网络科技有限公司 | Efficient link-up management system |
| CN101478612A (en) * | 2009-02-03 | 2009-07-08 | 中国电信股份有限公司 | Commodity preordering method and system based on instant communication supporting call center |
Also Published As
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| CN102045274A (en) | 2011-05-04 |
| CN101834808A (en) | 2010-09-15 |
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