CN102035948A - Network resource searching method, device and system - Google Patents
Network resource searching method, device and system Download PDFInfo
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- CN102035948A CN102035948A CN2010105997598A CN201010599759A CN102035948A CN 102035948 A CN102035948 A CN 102035948A CN 2010105997598 A CN2010105997598 A CN 2010105997598A CN 201010599759 A CN201010599759 A CN 201010599759A CN 102035948 A CN102035948 A CN 102035948A
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Abstract
The invention provides a network resource searching method, which comprises the following steps that: a) a network resource user transmits a searching request of searching for network resources to a call center through a public telephone network by a terminal device; b) the call center acquires the positioning information of the user and the characteristics of the network resources to be searched; c) the call center acquires the information of the network resources according to the characteristics; and d) the call center pushes the information of the network resources to the user. In the network resource searching method, a network resource searching device and a network resource searching system provided by the invention, an operator of the call center can assist the user in searching for the network resources in a speech communication way and automatically push the found information of the network resources to the terminal device of the user so as to achieve simplicity in use, effectively reduce difficulties in the searching of the network resources and enable more users to access various resources and services provided by the Internet.
Description
Technical field
The present invention relates to Internet technical field and telephone communicating technology field, relate in particular to a kind of means in conjunction with network technology and telephone communication technology Network Search resource.
Background technology
Along with Internet development and universal, the Internet becomes a kind of popular instrument from a kind of instrument of specialty gradually, and the resource on the Internet also day by day increases.Polytypes such as the resource packet purse rope page or leaf on the Internet, file, video, music, application are kept in ten hundreds of server that spreads all over the world, and are of a great variety, enormous amount.
People want the accesses network resource, the information that must at first obtain Internet resources is address information particularly, domain name or Internet protocol (Internet Protocol such as the website, hereinafter to be referred as IP) URL(uniform resource locator) (Universal Resource Locator is hereinafter to be referred as URL) of address, file etc.People can not remember the address information of these Internet resources one by one, and this just needs a kind of method and system and helps people's Network Search resource.
The most frequently used method of Network Search resource is to use network search engines at present, such as Google's search, Baidu's search etc.These search engines generally all are that the form with the Web website provides the user access interface, the user is by Web browser access search engine website, characteristic information with the mode fan-in network resource of literal, search engine is searched for automatically, and with the form of the Web page Search Results is showed the user.The big convenience of appearance of search engine the uses of people to the Internet, greatly promoted Internet development.But network search engines also comes with some shortcomings.
At first be that search engine is man-machine completely interchange, require the feature of user with the formal description Internet resources of literal, and require the user from numerous Search Results, to select the result of real needs, this occupation mode requires the user need possess some professional knowledges and technical ability, and not all people is left-hand seat and use at an easy rate.Secondly search engine is not responsible for the credibility of Search Results, may have many falsenesses or bad information in the Search Results, and this brings unnecessary puzzlement to the user possibly.
These deficiencies between existing search engine exists the invention provides a kind of new Internet resources lookup method, as replenishing of existing method.
Summary of the invention
Because these defectives in the prior art the invention provides Internet resources lookup method that a kind of network technology and telephone contact center combine and the system that uses this method Network Search resource.
According to first invention of the present invention, a kind of Internet resources lookup method is provided,, comprise the steps: that a) user of described Internet resources sends the search request of searching described Internet resources by terminal installation via telephone network to the call center; B) described call center obtains described user's the locating information and the feature of the Internet resources that described need are searched; C) described call center obtains the information of described Internet resources according to described feature; D) described call center is pushed to described user with the information of described Internet resources.
Among some embodiment, send search request described in the step a) and comprise that described user dials the phone of described call center.
Among some embodiment, the phone at described user's place calls center comprises that the telephone number with described call center is stored in institute in advance and tells in the terminal installation, and described user dials the telephone number at described stored calls in advance center.
Among some embodiment, the telephone number that described user dials described stored calls in advance center comprises that described user presses a numerical key on the described terminal, dials the phone of described call center with the phone call functions that starts described terminal installation.
Among some embodiment, the telephone number that makes described user dial described stored calls in advance center comprises that described user selects a function button on the user interface of described terminal installation, dials the phone of described call center with the phone call functions that starts described terminal installation.
Among some embodiment, locating information described in the step b) is the telephone number of described user's terminal installation.
Among some embodiment, the feature that obtains described Internet resources in the step b) comprises that the seat personnel in the described call center obtains the feature of described Internet resources by voice.
Among some embodiment, propelling movement described in the step d) comprises that described call center sends to the information of described Internet resources by network transport functions described user's terminal installation.
Among some embodiment, push the terminal installation that described call center sends to the address information of described Internet resources by mobile short-message described user described in the step d).
Among some embodiment, push the terminal installation that described call center is sent to the address information of described Internet resources by the telephone communication signaling channel described user described in the step d).
According to a second aspect of the invention, provide a kind of terminal installation that the Internet resources locating function is provided, having comprised: the telephone number input unit is used for the telephone number at incoming call center; The first telephone communication unit is used for realizing carrying out telephone communication with the call center of telling; The network resource information receiving element is used to receive the information of the described Internet resources that described call center pushes.
Among some embodiment, also comprise: the speed dialling unit is used for storing in advance the telephone number of described call center, and quick dial function is provided.
According to a third aspect of the invention we, provide a kind of call center that the Internet resources locating function is provided, having comprised: the second telephone communication unit is used to respond the call of searching described Internet resources and carries out telephone communication with the user of described Internet resources; Internet resources are searched the unit, are used for the information of Network Search resource.
Among some embodiment, also comprise: the network resource information push unit, the information that is used for the Internet resources that will be found is pushed to user's terminal installation.
According to a forth aspect of the invention, provide a kind of system of searching of Internet resources, comprised aforesaid terminal installation and call center.
By Internet resources lookup method provided by the invention, device and system, the user can be by the mode of communication, allow the seat personnel of call center assist user's Network Search resource, and the information of the Internet resources that found can be pushed to automatically user's terminal installation, use simple, effectively reduce the difficulty that Internet resources are searched, make more people can use various resources and service that the Internet provides.Using method of the present invention to also help when providing Internet resources to search service can put in order and filter Internet resources in advance, and filtering flame and incredible information make the user avoid the puzzlement of deceptive information and flame.
Description of drawings
In conjunction with the accompanying drawings,, can more be expressly understood above-mentioned and other feature and advantage of the present invention by the detailed description of stating hereinafter, wherein:
Fig. 1 is the flow chart of Internet resources lookup method embodiment of the present invention;
Fig. 2 is the structural representation that the invention provides the terminal installation embodiment of Internet resources locating function;
Fig. 3 is the structural representation that the invention provides the call center embodiment of Internet resources locating function;
Fig. 4 searches the composition schematic diagram of system embodiment for Internet resources of the present invention.
Embodiment
Referring to the accompanying drawing that the embodiment of the invention is shown, hereinafter the present invention will be described in more detail.Yet the present invention can be with many multi-form realizations, and should not be construed as the restriction of the embodiment that is subjected in this proposition.On the contrary, it is abundant and complete open in order to reach proposing these embodiment, and makes those skilled in the art understand scope of the present invention fully.In these accompanying drawings, for clarity sake, may amplify the size and the relative size in layer and zone.
Unless describe in detail separately, the meaning of employed all terms of this paper (comprising scientific and technical terminology) is consistent with those skilled in the art institute common sense.Should also be understood that such as defined term in the general dictionary should be interpreted as with correlative technology field in aggregatio mentium, and should not be construed as Utopian or excessive mechanical implication, unless clearly definition is arranged in the text in addition.
Referring now to Fig. 1 describes according to the Internet resources lookup method of inventing.
Fig. 1 is the flow chart of Internet resources lookup method embodiment of the present invention.As shown in Figure 1, in step 1, the user of described Internet resources sends the search request of searching described Internet resources by terminal installation via public telephone network to the call center.
Described user wants to search resource on network, it will send the search request of searching described Internet resources via telephone network to call center (hereinafter will describe in detail) by terminal installation.Described terminal installation has telephony feature, such as landline telephone function, function of cellular phone or IP phone function.Present embodiment is that example is described with the mobile phone that comprises keyboard, and this keyboard can be the female keyboard (qwerty keyboard) of pure digi-tal keyboard or full word, also can be physical keyboard or dummy keyboard.
In the preferred embodiment, described terminal installation can be any electronic product that can carry out man-machine interaction by keyboard, remote controller, touch pad or voice-operated device with the user, for example computer, PDA, game machine or IPTV etc.
In the present embodiment, the user sends search request by the phone of dialing described call center.The user can come the phone at place calls center by common dial mode.Among some embodiment,, terminal installation can provide the function of speed dialling.In general, the call center that provides Internet resources to search service has a unified telephone number, terminal installation can be stored the telephone number of described call center in advance, and provide the button of a special use, the user presses this button, and terminal installation is promptly transferred to the telephone number of storage in advance automatically.Among other embodiment, terminal installation can provide a function button on graphic user interface, and after the user chose this function button, terminal installation was promptly transferred to the telephone number of storage in advance automatically.
In step 2, described call center obtains described user's the locating information and the feature of the Internet resources that described need are searched.
In the present embodiment, the phone that the seat personnel in the described call center is answered described user obtains the feature of described Internet resources by voice.
Call center's seat personnel receives calls, and at first obtains user's locating information, i.e. the telephone number of user's terminal installation.Such as, can obtain the telephone number of described terminal installation by the incoming call display function that call center's telephone access equipment is provided.Then, seat personnel and user are by communication on telephone, and the user informs the characteristic information of the Internet resources that seat personnel is searched, such as the title of Internet resources, function, the owner etc.
In step 3, described call center obtains the information of described Internet resources according to described feature.
In the present embodiment, the information of the characteristic information Network Search resource of the described Internet resources that call center's seat personnel provides according to the user.
Be deployed with the equipment that the Internet resources function of search is provided in the call center, this equipment provides operation interface to seat personnel.Seat personnel provides the characteristic information input of described Internet resources the equipment of Internet resources function of search, find the information of the Internet resources of coupling, seat personnel can also be confirmed the Internet resources that the Internet resources that found are not to use the person to need really to the user by communication on telephone.The address information that comprises Internet resources in the information of Internet resources is such as the numbering of URL, domain names, IP address or other type of Internet resources.The information of the Internet resources that comprise in the database of the Internet resources search equipment of call center can be in advance through the arrangement and the information of filtering, and wherein can not comprise false Internet resources or comprise the Internet resources of flame.
In step 4, described call center is pushed to described user with the information of described Internet resources.
In the present embodiment, the user's that the call center obtains according to step 2 locating information is pushed to the information of the Internet resources that find user's terminal installation.According to the different situations of user's terminal installation, the call center can use different method for pushing.
Among some embodiment, send by the network tranmission techniques.Current terminal installation can be connected to the Internet at any time by Ethernet, WIFI, 3G or 2G mostly.If terminal installation has the function of accesses network, terminal installation can be set up a network with the call center and be connected in the phone of place calls center, and it can be sign with the telephone number of terminal installation that this network connects.Like this, the call center just can connect to end terminal device transmits data message by this network, carries the information of described Internet resources in the data-message.
Among other embodiment, send by mobile short-message.If terminal installation has the mobile short-message function, then the call center can send mobile short-message to terminal installation, carries the information of described Internet resources in mobile short-message.
Among some embodiment, send again by the telephone communication signaling channel.If terminal installation is the phone by IP phone function place calls center, then there is the telephone communication signaling channel between terminal installation and the call center.Set up telephone communication by session initiation protocol (Session Initiation Protocol is hereinafter to be referred as Session Initiation Protocol) with the call center such as, terminal installation, then between terminal installation and call center, have being connected of Session Initiation Protocol.The call center can connect to end terminal device transmits data message by Session Initiation Protocol, carries the information of described Internet resources in data-message.
Terminal installation receives after the information of the Internet resources that the call center pushes, the network resource accession function that can start terminal installation automatically conducts interviews to described Internet resources, also can be conducted interviews to described Internet resources by the network resource accession function on the described terminal installation of manual operation or other terminal installation by the user.
The method of the Network Search resource that provides by present embodiment effectively reduces the difficulty that Internet resources are searched, and can make the user avoid the puzzlement of deceptive information.
Refer now to Fig. 2, describe according to the terminal installation that the Internet resources locating function is provided of the present invention.
Fig. 2 is the structural representation that the invention provides the terminal installation embodiment of Internet resources locating function.As shown in Figure 2, this terminal installation comprises: telephone number input unit 101, speed dialling unit 102, the first telephone communication unit 103 and network resource information receiving element 104.
Concrete, telephone number input unit 101 provides telephone number input keyboard or address list function, make the user can pass through the telephone number at telephone number input keyboard incoming call center, perhaps by the telephone number at address list selective call center, the telephone number of user's input or the telephone number of selection will be sent to the first telephone communication unit 103.
The telephone number that the first telephone communication unit 103 receives from the call center of telephone number input unit 101 or speed dialling unit 102, the telephone communication technology of using is as setting up telephone communication between caller and the call center, comprise phone calling, connection, process such as converse, hang up.The first telephone communication unit, 103 employed telephone communication technology can be landline telephone technology, mobile phone technology or IP telephony technology.If the employing IP telephony technology, then in subsequent operation, the call center can send data-message by the telephone communication signaling channel, comprises the information of the Internet resources that found in the data-message.The first telephone communication unit 103 is responsible for receiving described data-message and described data-message is mail to network resource information receiving element 104.
Network resource information receiving element 104 is used for the information of the Internet resources of receipt of call center propelling movement.The information of the Internet resources that the receipt of call center pushes can adopt multiple diverse ways.If adopt the method that sends by the network tranmission techniques, then network resource information receiving element 104 need be set up a network with the call center and is connected and is used for data message, the information that comprises Internet resources in the data-message, network resource information receiving element 104 receive this data-message and extract the information of Internet resources; If adopt the method that sends by mobile short-message, then network resource information receiving element 104 will be responsible for the mobile short-message of the information that comprises Internet resources that the receipt of call center sends and extract the information of Internet resources; If adopt the method that sends by the telephone communication signaling channel, network resource information receiving element 104 receives the data-message of the information that comprises Internet resources that the first telephone communication unit 103 sends over, and extracts the information of Internet resources from data-message.
The terminal installation that the Internet resources locating function is provided by present embodiment effectively reduces the difficulty that Internet resources are searched, and can make the user avoid the puzzlement of deceptive information.
Referring now to Fig. 3 describes according to the call center that the Internet resources locating function is provided of the present invention.
Fig. 3 is the structural representation that the invention provides the call center embodiment of Internet resources locating function.As shown in Figure 3, provide the call center of Internet resources locating function to comprise: the second telephone communication unit 201, Internet resources are searched unit 202 and network resource information push unit 203.
Concrete, the second telephone communication unit 201 is used to respond the call from user's terminal installation, the telephone communication technology of using is as setting up telephone communication between the called and described terminal installation, comprise phone ring, connection, process such as converse, hang up.The second telephone communication unit, 201 employed telephone communication technology can be landline telephone technology, mobile phone technology or IP telephony technology.If use IP telephony technology, then in subsequent operation, the second telephone communication unit 201 can receive the data-message of the information that comprises Internet resources that network resource information push unit 203 sends over, and described data-message is sent to user's terminal installation by the telephone communication signaling channel.Incoming call display function also should be realized in the second telephone communication unit 201, obtains the telephone number of user's terminal installation, and described telephone number is mail to network resource information push unit 203.
Internet resources are searched unit 202 and are provided operation interface to seat personnel, make seat personnel can import the characteristic information of the Internet resources that the user provides, and the information of searching the Internet resources of coupling according to described characteristic information.Internet resources are searched unit 202 can comprise a network resource data storehouse, uses the data search technology to search the information of the Internet resources that mate with described characteristic information in database.Internet resources are searched unit 202 and also can be communicated by letter with the search engine of outside, and the function of utilizing external search engine to provide is searched the information of the Internet resources that mate with described characteristic information.Internet resources are searched unit 202 information of the Internet resources that found are sent to network resource information push unit 203.
Network resource information push unit 203 receives from the user's of the second telephone communication unit 201 locating information and the information of searching the Internet resources of unit 202 from Internet resources, the information of described Internet resources is sent to user's terminal installation.The information that pushes Internet resources can adopt multiple diverse ways.If adopt the method that sends by the network tranmission techniques, then exist network to be connected between network resource information push unit 203 and user's the terminal installation, the locating information that network connects with the user identifies, the described locating information of using network resource information push unit 203 finds corresponding network to connect, structure comprises the data-message of the information of Internet resources, connects the terminal installation that described data-message is sent to the user by described network.If adopt the method that sends by mobile short-message, then network resource information push unit 203 is responsible for the mobile short-message that structure comprises the information of Internet resources, and described mobile short-message is sent to user's terminal installation.If adopt the method that sends by the telephone communication signaling channel, network resource information push unit 203 structures comprise the data-message of the information of Internet resources, and described data-message sent to the second telephone communication unit 201, by the telephone communication signaling channel described data-message is sent to user's terminal installation by the second telephone communication unit 201.
The call center that the Internet resources locating function is provided by present embodiment effectively reduces the difficulty that Internet resources are searched, and can make the user avoid the puzzlement of deceptive information.
Refer now to Fig. 4 description Internet resources according to the present invention and search system.
Fig. 4 searches the composition schematic diagram of system embodiment for Internet resources of the present invention.As shown in Figure 4, this Internet resources system of searching comprises aforementioned terminals device 1 and call center 2.The Internet resources that present embodiment provides are provided by terminal installation and the call center that terminal installation related in the system and call center can adopt the various embodiments described above to provide, and its 26S Proteasome Structure and Function repeats no more herein.
Search system by the Internet resources that present embodiment provides, effectively reduce the difficulty that Internet resources are searched, and can make the user avoid the puzzlement of deceptive information.
By Internet resources lookup method provided by the invention, device and system, the user can be by the mode of communication, allow the seat personnel of call center assist user's Network Search resource, and the information of the Internet resources that found can be pushed to automatically user's terminal installation, use simple, effectively reduce the difficulty that Internet resources are searched, make more people can use various resources and service that the Internet provides.Using method of the present invention to also help when providing Internet resources to search service can put in order and filter Internet resources in advance, and filtering flame and incredible information make the user avoid the puzzlement of deceptive information and flame.
It should be noted that at last: above embodiment only in order to technical scheme of the present invention to be described, is not intended to limit; Although with reference to previous embodiment the present invention is had been described in detail, those of ordinary skill in the art is to be understood that: it still can be made amendment to the technical scheme that aforementioned each embodiment put down in writing, and perhaps part technical characterictic wherein is equal to replacement; And these modifications or replacement do not make the essence of appropriate technical solution break away from the spirit and scope of various embodiments of the present invention technical scheme.
Claims (15)
1. an Internet resources lookup method is characterized in that, comprises the steps:
A) user of described Internet resources sends the search request of searching described Internet resources by terminal installation via telephone network to the call center;
B) described call center obtains described user's the locating information and the feature of the Internet resources that described need are searched;
C) described call center obtains the information of described Internet resources according to described feature;
D) described call center is pushed to described user with the information of described Internet resources.
2. Internet resources lookup method according to claim 1 is characterized in that, sends search request described in the step a) and comprises that described user dials the phone of described call center.
3. Internet resources lookup method according to claim 2, it is characterized in that, the phone at described user's place calls center comprises that the telephone number with described call center is stored in institute in advance and tells in the terminal installation, and described user dials the telephone number at described stored calls in advance center.
4. Internet resources lookup method according to claim 3, it is characterized in that, the telephone number that described user dials described stored calls in advance center comprises that described user presses a numerical key on the described terminal, dials the phone of described call center with the phone call functions that starts described terminal installation.
5. Internet resources lookup method according to claim 3, it is characterized in that, the telephone number that makes described user dial described stored calls in advance center comprises that described user selects a function button on the user interface of described terminal installation, dials the phone of described call center with the phone call functions that starts described terminal installation.
6. Internet resources lookup method according to claim 1 is characterized in that, locating information described in the step b) is the telephone number of described user's terminal installation.
7. Internet resources lookup method according to claim 1 is characterized in that, the feature that obtains described Internet resources in the step b) comprises that the seat personnel in the described call center obtains the feature of described Internet resources by voice.
8. Internet resources lookup method according to claim 1 is characterized in that, pushes described in the step d) to comprise that described call center sends to the information of described Internet resources by network transport functions described user's terminal installation.
9. Internet resources lookup method according to claim 1 is characterized in that, pushes the terminal installation that described call center sends to the address information of described Internet resources by mobile short-message described user described in the step d).
10. Internet resources lookup method according to claim 1 is characterized in that, pushes the terminal installation that described call center is sent to the address information of described Internet resources by the telephone communication signaling channel described user described in the step d).
11. the terminal installation that the Internet resources locating function is provided is characterized in that, comprising:
The telephone number input unit is used for the telephone number at incoming call center;
The first telephone communication unit is used for realizing carrying out telephone communication with the call center of telling;
The network resource information receiving element is used to receive the information of the described Internet resources that described call center pushes.
12. terminal installation according to claim 11 is characterized in that, also comprises:
The speed dialling unit is used for storing in advance the telephone number of described call center, and quick dial function is provided.
13. the call center that the Internet resources locating function is provided is characterized in that, comprising:
The second telephone communication unit is used to respond the call of searching described Internet resources and carries out telephone communication with the user of described Internet resources;
Internet resources are searched the unit, are used for the information of Network Search resource.
14. according to the described call center of claim 13, it is characterized in that, also comprise:
The network resource information push unit, the information that is used for the Internet resources that will be found is pushed to user's terminal installation.
15. the system of searching of Internet resources is characterized in that, comprises claim 11 or 12 described terminal installations and claim 13 or 14 described call centers.
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| CN2010105997598A CN102035948A (en) | 2010-12-21 | 2010-12-21 | Network resource searching method, device and system |
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| CN2010105997598A CN102035948A (en) | 2010-12-21 | 2010-12-21 | Network resource searching method, device and system |
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Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20030065738A1 (en) * | 2001-10-01 | 2003-04-03 | Thumb Logic, Inc. | Wireless information systems and methods |
| CN101448216A (en) * | 2008-12-24 | 2009-06-03 | Tcl天一移动通信（深圳）有限公司 | Information searching method and search service device |
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2010
- 2010-12-21 CN CN2010105997598A patent/CN102035948A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20030065738A1 (en) * | 2001-10-01 | 2003-04-03 | Thumb Logic, Inc. | Wireless information systems and methods |
| CN101448216A (en) * | 2008-12-24 | 2009-06-03 | Tcl天一移动通信（深圳）有限公司 | Information searching method and search service device |
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Application publication date: 20110427 |