CN102033934B - A kind of server end forming the method for enquirement, device and knowledge Q-A system - Google Patents
A kind of server end forming the method for enquirement, device and knowledge Q-A system Download PDFInfo
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Abstract
The invention provides a kind of server end forming the method for enquirement, device and knowledge Q-A system, wherein method includes: A, provide a user with the page comprising preset problems link；B, after a problems link is clicked, jump to the enquirement template page pointed by clicked problems link；The key message that C, acquisition user input at the information to be filled into of described enquirement template page；D, utilize have input key message described enquirement template page generate put question to.Only needing simple clicking operation and input key message by user of the present invention, can complete to put question to without inputting complete question information, input word the most flexibly user terminal this for mobile phone improves the simplicity realizing knowledge question service.
Description
[technical field]
The present invention relates to Internet technical field, form the method for enquirement, device particularly to a kind of and know
Know the server end of question answering system.
[background technology]
Along with developing rapidly of Internet technology, obtain information by the Internet and carry out mutual communication
Through becoming the part that people live every day.Knowledge Q-A system is exactly that one utilizes communication function to realize letter
The system that breath obtains, user can submit to various problems, inquiry to be carried by webpage at knowledge Q-A system
The state of friendship problem, determines to use which answer according to the situation of question answering.Other users can pass through
Access this webpage and check problem, and the hobby and knowledge according to oneself is answered.
The becoming stronger day by day of cell-phone function makes it become the most frequently used user terminal, and user enters except using mobile phone
Outside the basic communication functions such as row call, note, surfing Internet with cell phone is used the most gradually to popularize.When user comes round
When crossing the function of surfing the Net of mobile phone to obtain the service of knowledge question, need, as use computer, to log in and know
Know question answering system, and input complete enquirement.But, user uses mobile phone input word to be not as after all
Using computer the most flexible, the existing mode realizing knowledge question service on mobile phone needs user to input relatively
Long Word message, it is achieved get up comparatively laborious.
[summary of the invention]
The invention provides a kind of server end forming the method for enquirement, device and knowledge Q-A system,
So that improving the simplicity realizing knowledge question service on mobile phone.
Concrete technical scheme is as follows:
A kind of method forming enquirement, the method includes:
A, provide a user with the page comprising preset problems link；
B, after a problems link is clicked, jump to the enquirement page template pointed by clicked problems link
Face；
The key message that C, acquisition user input at the information to be filled into of described enquirement template page；
D, utilize have input key message described enquirement template page generate put question to；
Wherein said enquirement template page is that the complete question information to user's input is collected and excavates
After, utilize focus question information therein to be emerged.
Wherein, described step B specifically includes: after a problems link is clicked, resolve clicked problem
The problem types parameter that link is carried, according to default problem types parameter and the corresponding pass puing question to template page
System, provides a user with the enquirement template page that the problem types parameter parsed is corresponding.
Further, described preset problems link also comprises sensing instruction and input the page of complete question information
The link in face；
The method also includes:
E, when user click on described point to instruction input complete question information the page link after, carry to user
The page of complete question information is inputted for instruction；
F, the complete question information of acquisition user's input, generate according to described complete question information and put question to.
More preferably, the described complete question information of user's input is collected and excavates, utilizes heat therein
Point question information forms new enquirement template page, and creates the problem pointing to described new enquirement template page
Link.
More preferably, utilize described new enquirement template page, create and point to described new enquirement template page
Problem types parameter entrained by problems link.
Specifically, described step D may include that the key message utilizing described input, in conjunction with described enquirement
The general information that template page is corresponding generates described enquirement.
Perform it addition, described step D is triggered by one of following operation or combination in any:
Determine that described user clicks on the triggering key on described enquirement template page；
The display duration of described enquirement template page reaches default enquirement and triggers duration；And,
Determine that user is needed to be filled into input key message at information in described enquirement template page.
Further, also include between described step C and step D:
The described key message described step C got carries out text validity check, if it is determined that described
Key message is effective, then utilize described key message to continue executing with described step D；
If it is determined that described key message is invalid, then, after pointing out described user to be modified, utilize revised
Key message continues executing with described step D.
It addition, also include after described step D:
G, obtain and described put question to corresponding answer；
H, described answer is supplied to described user.
Wherein, described step G specifically includes:
Described enquirement is issued on knowledge question platform, by described knowledge with the form of natural language text
Answer platform obtains the described answer puing question to correspondence.
Or, described step G specifically includes:
Described enquirement is sent to associated application servers；
Obtain the answer that the described enquirement determined by described associated application servers is corresponding.
More preferably, the method also includes: obtain the auxiliary letter that user terminal uses assistance application function to get
Breath；
The key message utilizing described auxiliary information to get step C is modified；Or,
The answer puing question to correspondence described in described auxiliary acquisition of information is combined in step G.
A kind of device forming enquirement, this device is arranged at the server end of knowledge Q-A system, this device bag
Include: Questions page maintenance unit, user side interactive unit, template page maintenance unit, enquirement signal generating unit
With excavation processing unit；
Described Questions page maintenance unit, for safeguarding the page comprising preset problems link；
Described user side interactive unit, for being sent to user eventually by the described page comprising preset problems link
End；Obtain described user terminal and send the information of the clicked problems link come, by described clicked Problem-chain
Connect and be supplied to described template page maintenance unit；The enquirement page template that described template page maintenance unit is provided
Face is sent to described user terminal；Obtain described user terminal and send the user come at described enquirement template page
Information to be filled at input key message, described key message is supplied to described enquirement signal generating unit；
Described template page maintenance unit, for by the enquirement page template pointed by described clicked problems link
Face is supplied to described user side interactive unit and described enquirement signal generating unit；
Described enquirement signal generating unit, carries for utilizing the enquirement template page that have input described key message to generate
Ask；
Described excavation processing unit, after the complete question information of user's input is collected and excavates,
Focus question information therein is utilized to emerge described enquirement template page.
It addition, this device also includes: type parameter resolution unit, for described user side interactive unit is carried
The problem types parameter entrained by described clicked problems link supplying described template page maintenance unit is carried out
Resolve, the problem types parameter parsed is supplied to described template page maintenance unit；
Described template page maintenance unit is according to the problem types parameter preset and the corresponding pass puing question to template page
System, enquirement template page corresponding for described problem types parameter is supplied to described user side interactive unit and
Described enquirement signal generating unit.
Further, described preset problems link also including, pointing to instruction inputs the page of complete question information
The link in face；
This device also includes: put question to input page maintenance unit；
Described user side interactive unit, is additionally operable to obtain described user terminal and sends the user come and click on sensing and refer to
Show the link information of the page inputting complete question information, described link information is supplied to described enquirement and inputs
Page maintenance unit；The instruction user that described enquirement input page maintenance unit provides is inputted and completely puts question to letter
The page of breath is sent to described user terminal；Obtain described user terminal and send completely carrying of next user's input
Ask information, described complete question information is supplied to described enquirement signal generating unit；
Described enquirement input page maintenance unit, for the described chain provided according to described user side interactive unit
Connect information, provide described instruction user to input the page of complete question information to described user side interactive unit；
Described enquirement signal generating unit, is additionally operable to generate according to described complete question information put question to.
More preferably, described excavation processing unit, for receiving the described complete question information of user's input
Collection and excavation, utilize focus question information therein to emerge new enquirement template page and be supplied to described page template
Face maintenance unit, and create and point to the described new problems link puing question to template page and be supplied to described problem page
Face maintenance unit and described template page maintenance unit；
Described template page maintenance unit, is additionally operable to safeguard described new the proposing that described excavation processing unit provides
Ask template page and the corresponding relation pointed between the described new problems link puing question to template page；
Described Questions page maintenance unit, for adding the described problems link that described excavation processing unit provides
Enter in the page comprising preset problems link described in safeguarding.
It addition, described excavation processing unit, it is additionally operable to utilize described new enquirement template page, creates and point to
The described new problem types parameter entrained by problems link puing question to template page is supplied to described template page
Maintenance unit；
Described template page maintenance unit, is additionally operable to safeguard the problem types ginseng that described excavation processing unit provides
Corresponding relation between several and described new enquirement template pages.
Specifically, described enquirement signal generating unit can utilize the key message of described input, in conjunction with described enquirement
The general information that template page is corresponding generates described enquirement.
It addition, described enquirement signal generating unit performs the operation of described generation enquirement by one of following operation or any
Combination triggers and performs:
Described user side interactive unit gets described user and clicks on triggering key on described enquirement template page
Event information；
Described user side interactive unit described enquirement template page is sent to described user terminal after time be up to
Duration is triggered to the enquirement preset；And,
Described user side interactive unit gets described user and is needed to fill into letter in described enquirement template page
The event information of key message is inputted at breath.
More preferably, this device also includes: validity check unit, is used for obtaining described user side interactive unit
It is supplied to the described key message of described enquirement signal generating unit, described key message is carried out text effectiveness inspection
Look into, if it is determined that described key message is effective, then described key message being continued is supplied to described enquirement and generates
Unit；If it is determined that described key message is invalid, then sends to described user side interactive unit and revise instruction；
Described user side interactive unit, after being additionally operable to receive described correction instruction, sends out to described user terminal
Send the information pointing out described user to be modified；Obtain described user terminal and send the revised crucial letter come
Breath, and described revised key message is supplied to described enquirement signal generating unit.
The server end of a kind of knowledge Q-A system, this server end includes: above-mentioned device and answer obtain
Unit；
Described answer acquiring unit, puts question to signal generating unit to be generated enquirement correspondence for obtaining in described device
Answer, the user side interactive unit that described answer is supplied in described device；
Described user side interactive unit, is additionally operable to described answer is sent to described user terminal.
Wherein, the enquirement that described enquirement signal generating unit is specifically generated by described answer acquiring unit is with natural language
The form of speech text is issued on knowledge question platform, obtains described enquirement right from described knowledge question platform
Described user side interactive unit it is supplied to after the answer answered.
Or, the enquirement that described enquirement signal generating unit is generated specifically is sent to phase by described answer acquiring unit
Close application server, provide after obtaining the answer that the described enquirement determined by described associated application servers is corresponding
To described user side interactive unit.
More preferably, described user side interactive unit, it is additionally operable to obtain described user terminal and uses assistance application merit
The auxiliary information that can get, is sent to described enquirement signal generating unit by described auxiliary information, or, by institute
State auxiliary information and be sent to described answer acquiring unit；
Described enquirement signal generating unit, is additionally operable to utilize described auxiliary information to provide described user side interactive unit
Described key message be modified, utilize revised key message generate put question to；
Described answer acquiring unit, is additionally operable to combine the answer puing question to correspondence described in described auxiliary acquisition of information.
As can be seen from the above technical solutions, pass through to provide a user with in the present invention to comprise preset Problem-chain
The page connect, makes user only need to click on problems link and just can jump to pointed by clicked problems link
Enquirement template page；This enquirement template page only needs to input key message at information to be filled into,
Server end just can generate in conjunction with the general information on key message and enquirement template page and put question to.The most just
It is to say, only needs simple clicking operation and input key message by user of the present invention, without defeated
Entering complete question information can complete to put question to, input word the most flexibly user this for mobile phone is eventually
End improves the simplicity realizing knowledge question service.
[accompanying drawing explanation]
The main method flow chart that Fig. 1 provides for the embodiment of the present invention；
The page instance figure comprising preset problems link that Fig. 2 provides for the embodiment of the present invention；
The enquirement template page instance graph that Fig. 3 provides for the embodiment of the present invention；
The structure drawing of device that Fig. 4 provides for the embodiment of the present invention；And,
The server end structure chart of the knowledge Q-A system that Fig. 5 provides for the embodiment of the present invention.
[detailed description of the invention]
In order to make the object, technical solutions and advantages of the present invention clearer, below in conjunction with the accompanying drawings and specifically
Embodiment describes the present invention.
The main method that the present invention provides can mainly comprise the steps that as described in Figure 1
Step 101: provide a user with the page comprising preset problems link.
User after the enquirement entrance that arranges from knowledge Q-A system enters, the server of knowledge Q-A system
End (being called for short server end in following description) can push, to user terminal, the page comprising preset problems link.
Specifically, can be to the browser of user terminal or the client push of knowledge Q-A system, in this enforcement
The following description of example is all described as a example by browser.
Each problems link shows respectively in the way of common problem type, for example, it is possible to such as Fig. 2 institute
Show, be shown as following 10 problems link:
Check weather forecast；
Find bus trip scheme；
Searching is driven trip scheme；
Go to neighbouring shopping place/discounting shop；
Find nearest ATM/ bank；
Search specialty property/fast food restaurant/western-style food shop；
Inquire about the nearest film working days/show cinemas；
Go tourism！Recommend park/scenic spot/museum；
Look at that who nearby, looks for friend；
Me is not had to want, the common problem of edit myprof.
Step 102: after a problems link is clicked, jumps to carrying of clicked problems link sensing
Ask template page.
Each problems link is respectively directed to the enquirement template page of a kind of problem types, meanwhile, Mei Gewen
The problem types parameter (Type) of correspondence is carried in topic link respectively, and once certain problems link is by user's point
Hitting, this problem types parameter is just carried and is sent to server end in the request, such as with super literary composition by browser
The mode of the GET request of this host-host protocol (HTTP) is sent to server end.Server end is according to pre-
The problem types parameter first arranged and the corresponding relation puing question to template page, push received to browser
The enquirement template page that problem types parameter is corresponding.
The problem types parameter of the correspondence respectively of 10 problems link in upper example can be:
Check weather forecast Type=1；
Find bus trip scheme Type=2；
Searching is driven trip scheme Type=3；
Go to neighbouring shopping place/discounting shop Type=4；
Find nearest ATM/ bank Type=5；
Search specialty property/fast food restaurant/western-style food shop Type=6；
Inquire about the nearest film working days/show cinemas Type=7；
Go tourism！Recommend park/scenic spot/museum Type=8；
Whom looks at nearby, look for friend Type=9；
Me is not had to want, common problem Type=10 of edit myprof.
Jump to puts question in template page the general information comprising correspondence problem type and personalization
Information to be filled into.Such as, the enquirement mould of 9 kinds of situations of corresponding the problems referred to above type parameter Type=1～9
Plate can be as shown in table 1, and wherein [] represents information to be filled into, and other are general information.
Table 1
Especially, above-mentioned preset problems link can exist the link being not directed to put question to template page,
This link is pointed to instruction and is inputted the page of complete question information, i.e. " do not have me to want, editor in Fig. 2
My common problem " this link.
Such as, when the user discover that in preset problems link, the problem of display does not relate to oneself thinking enquirement
Problem, can click " not having me to want, the common problem of edit myprof " this link, and browser will
The problem types parameter " Type=10 " of this link is sent to server end, and server end returns to browser
Referring to show the page inputting complete question information, user inputs complete question information on this page, by
This question information is sent to server end by browser, server end issue this question information in knowledge
On answer platform.
More preferably, after the complete question information of server-side user input is collected and excavates, permissible
Utilize focus question information therein to emerge new enquirement template page, and create this enquirement page template of sensing
The new problems link in face and the problem types parameter carried thereof.
Put question in template page the display format at information to be filled into arrange flexibly, can include but not
It is limited to one of following two form or combines:
Form 1: use the form of input frame, user input key message at input frame.
Form 2: use the mode of option, is selected to input key message by user in option.
Furthermore it is also possible to arrange whether information to be filled into is must to fill out or essential content further.
Give one example, as a example by the problems link of " finding bus trip scheme ", when user clicks on this
After problems link, the enquirement template page jumped to can be as shown in Figure 3.
More preferably, other function choosing-items or link, such as Fig. 3 can also be set in puing question to template page
Shown in: puing question to the classification belonged to, whether user can select anonymity, hangs puing question to answerer
Reward situation etc., it is also possible to offer is checked and currently putd question to the problems link corresponding to template page.
Step 103: obtain the crucial letter that user inputs at the information to be filled into of above-mentioned enquirement template page
Breath.
Step 104: utilize the described enquirement template page that have input key message to generate and put question to.
After user inputs key message, the key message that user can be filled in by browser sends to service
After device end, trigger server end and utilize lead to corresponding with puing question to template page of the key message having obtained input
Perform step 104 by information and generate enquirement.
The executive mode triggering step 104 can include but not limited to one of in the following manner or combination in any:
Triggering mode 1: determine that user clicks on triggering key (" the carrying in such as Fig. 3 putd question on template page
Ask " key) trigger execution step 104.
Triggering mode 2: determine after puing question to the display duration of template page to reach default enquirement triggering duration,
Trigger and perform step 104.
Triggering mode 3: once it is determined that user is being needed to be filled into input key message at information, touch immediately
Send out and perform step 104.
After user inputs key message by browser in puing question to template page, in conjunction with the crucial letter of input
Cease the general information corresponding with this enquirement template page and just can form enquirement.Still to find bus trip side
As a example by case, when user is puing question to input " Beijing ", starting point at information to be filled into regional on template page
Information to be filled at input " Peking University ", at the information to be filled into of destination input " princess's grave ",
Inputting after " Wan Shouqiao ", in conjunction with general information, the enquirement of generation at information wait filling on approach ground
For: " from starting point Peking University to destination's princess's grave the most how to get to Beijing area？Approach point ten thousand
Shou Qiao, bus trip ".
More preferably, between step 103 and step 104, may further include text validity check
Operation.The key message that will get carries out fuzzy matching and retrieval in Relational database, to determine
The key message of user's input is the most effective, if invalid, then user can be pointed out to be modified, also may be used
To further provide for discriminant amendment.Such as, when the key message of user's input is regional information, permissible
The key message that user inputs is carried out fuzzy matching and retrieval in area data storehouse, when user's input
When key message is bus station information, fuzzy matching and retrieval can be carried out in transit database, from
And help user to correct wrong word and incorrect title, and user is pointed out to be modified.
Still as a example by above-mentioned bus trip scheme, user inputs " Peking University ", " princess's grave " and " ten thousand
Shou Qiao " after, these three key message is carried out respectively in transit database fuzzy matching and retrieval, its
In there is not the bus station of entitled " Peking University ", it is provided that adjacent site name:
Station, Peking University west gate, Overbridge In Haidian Park station, be modified accordingly by user.
Wherein, text validity check can be for the key message of written form, it is also possible to for writing a Chinese character in simplified form
Or the key message of PINYIN form.Such as, input, as user, the regional information or the ground of PINYIN form write a Chinese character in simplified form
During district's information, by search area data storehouse find out the regional full name matched automatically revise or for
Family selects.
Above-mentioned text validity check is favorably improved the quality that user puts question to, and makes user find quickly
Answer, owing to text validity check is the technology of existing comparative maturity, in this not go into detail.
After above-mentioned flow process, can include in the way of obtaining answer for processing further of puing question to but
It is not limited to following two:
The first processing mode: server end puts question to the form with natural language text to issue at knowledge question
On platform, obtain online friend by this knowledge question platform and answer the answer of this enquirement；Then server end will
The answer got by knowledge question platform returns to browser, and user just can be got by mobile phone
Answer.
Still as a example by above-mentioned bus trip scheme, if there being online friend to furnish an answer " taking No. 394 buses ",
Then this answer can be shown put question to user " individual " center " in " my enquirement " column under,
User logs in knowledge Q-A system, just can know this answer from " my enquirement " column.Answer shows
Show and can arrange flexibly to the form of user.
More preferably, server end can also be by the correlation analysis putd question to, determining knowledge question platform
The upper classification relevant to this enquirement, to solve this enquirement issue treating under this classification on knowledge question platform
Certainly put question in list.
The second processing mode: the enquirement of formation is sent to relevant answering by the server end of knowledge Q-A system
With server, associated application servers application program is used to determine the answer that this enquirement is corresponding.This place
Reason mode is actually and is combined with other service systems by knowledge Q-A system.
Such as, map server can be sent to geographically relevant enquirement process, by map server root
Combine correlation computations procedure match according to the data in geographical data bank to complete；The enquirement relevant to weather is permissible
Being sent to weather server, weather server can be carried out according to meteorological department's disclosed meteorological data in real time
Coupling completes；The enquirement relevant to traffic can be sent to transportation server, and transportation server can basis
Traffic control department disclosed road condition data in real time carries out coupling to be completed, etc..
Still as a example by above-mentioned bus trip scheme, the enquirement of formation is taken by the server end of knowledge Q-A system
Band is sent to map application server in HTTP request.Wherein, taking in HTTP request is putd question to
Can determine according to the concrete agreement used with mode.After this enquirement is resolved by map application server,
Map data base scans for, determines feasible public transport scheme, and return to knowledge Q-A system
Server end.Assume that the public transport scheme determined is:
Scheme 1, take 394 from station, Peking University west gate and get off at princess's grave station；
Scheme 2, take fortune logical 118 from station, Peking University west gate and get off at Wan Quanzhuan station, transfer to 968 big
Stand express or 944 or 374 or 944 get off at princess's grave northern station；
Scheme 3, take fortune logical 108 from Overbridge In Haidian Park station and get off at princess's grave northern station；
Scheme 4, take fortune logical 114 from station, Peking University west gate and get off at Beijing Seismological Bureau station, transfer to
Get off at princess's grave northern station for 944 or 374.
Above-mentioned four kinds of schemes are sent to browser as answer by the server end of knowledge Q-A system, its
In, send answer and can use wireless markup language (wml) or HTML to browser
(HTML) form.
If it addition, the mobile phone that user uses has the application function of auxiliary, then auxiliary can will be used
The auxiliary information that application function gets is supplied to server end, for server end auxiliary when obtaining answer
Use.The use of this auxiliary information can apply above two obtain answer processing mode in arbitrary
Kind.
The application programming interfaces (API) of such as some mobile phone browser can pass through global positioning system
Or mobile base station gets the position feature parameter at user place, and the position that will get (GPS)
Characteristic parameter is supplied to server end, for server end using the position feature parameter at user place as auxiliary
Information obtains the trip scheme of user.If used in the first obtains the processing mode of answer, then
Server end can use this auxiliary information to put question to the key message used to be modified to generating, or
Determine which trip scheme of transmission is to user etc. when obtaining answer with reference to this auxiliary information.If
Use in the processing mode of the second acquisition answer, then server end equally uses this auxiliary information pair
Generate and put question to the key message used to be modified, or this auxiliary information is sent to related application clothes
Business device, determines trip scheme when obtaining answer with reference to this auxiliary information for associated application servers.
It is above the detailed description that method provided by the present invention is carried out, below to device provided by the present invention
It is described.The device putd question to that formed provided by the present invention can be arranged at the server of knowledge Q-A system
End, as shown in Figure 4, this device includes: Questions page maintenance unit 401, user side interactive unit 402,
Template page maintenance unit 403 and enquirement signal generating unit 404.
Questions page maintenance unit 401, for safeguarding the page comprising preset problems link.
User side interactive unit 402, for being sent to user terminal by the page comprising preset problems link；Obtain
Take user terminal and send the information of the clicked problems link come, this clicked problems link is supplied to template
Page maintenance unit 403；The enquirement template page provided by template page maintenance unit 403 is sent to user eventually
End；Obtain user terminal and send the user come crucial letter of input at the information to be filled into puing question to template page
Breath, is supplied to this key message put question to signal generating unit 404.
It practice, main mutual between charge server end and user terminal of user side interactive unit 402,
Between user side interactive unit 402 and user terminal, information can use HTML (Hypertext Markup Language) alternately
(HTTP) GET request.
User is after the enquirement entrance arranged from knowledge Q-A system enters, and this event can be believed by user terminal
Breath is sent to user side interactive unit 402, and now, Questions page just can be tieed up by user side interactive unit 402
The page comprising preset problems link protecting unit 401 maintenance is sent to user terminal.
User terminal involved in the present invention can be particularly as follows: browser or the client of knowledge Q-A system.
Template page maintenance unit 403, for providing the enquirement template page pointed by clicked problems link
To user side interactive unit 402 and enquirement signal generating unit 404.
Put question to signal generating unit 404, put question to for utilizing the enquirement template page that have input key message to generate.
In above-mentioned enquirement template page, the display format at information to be filled into can be arranged flexibly, including but do not limit
In one of following two form or combination: use the form of input frame, by user at input frame input key letter
Breath；And, use the mode of option, user select to input key message in option.It addition, also may be used
Arrange whether information to be filled into is must to fill out or essential content with further.Can also arrange other function choosing-items or
Link, such as, shown in Fig. 3, put question to the classification belonged to, and whether user can select anonymity, to carrying
That asks answerer puts situation etc. on someone's head, it is also possible to offer is checked and currently putd question to the problems link corresponding to template page.
Specifically, each problems link can carry the problem types parameter of correspondence respectively, and template page is tieed up
Protect unit 403 and have recorded the corresponding relation between each problem types parameter and template page.Now, this device
Can also include: type parameter resolution unit 405, for user side interactive unit 402 is supplied to page template
The problem types parameter entrained by clicked problems link of face maintenance unit 403 resolves, and will parse
Problem types parameter be supplied to template page maintenance unit 403.
Template page maintenance unit 403 can according to default problem types parameter with put question to template page right
Should be related to, enquirement template page corresponding for problem types parameter is supplied to user side interactive unit 402 and
Put question to signal generating unit 404.
In existing enquirement template page, it is understood that there may be do not meet user and put question to the problem types of demand,
In order to meet this individual demand, preset problems link can also include point to the complete enquirement of instruction input
The link of the page of information.Now, this device farther includes: put question to input page maintenance unit 406.
User side interactive unit 402, is additionally operable to obtain the next user of user terminal transmission and clicks on sensing instruction input
The link information of the page of complete question information, is supplied to this link information put question to input page maintenance unit
406；The page that the instruction user puing question to input page maintenance unit 406 to provide inputs complete question information is sent out
Give user terminal；Obtain user terminal and send the complete question information of the user's input come, this is completely carried
The information of asking is supplied to put question to signal generating unit 404.
Put question to input page maintenance unit 406, for the link information provided according to user side interactive unit 402,
Instruction user is provided to input the page of complete question information to user side interactive unit 402.
Put question to signal generating unit 404, be additionally operable to generate according to complete question information put question to.
More preferably, this device can also utilize user to input question information popular in complete question information, produces
The problems link puing question to this new enquirement template page of template page and sensing of tissue regeneration promoting and the problem class carried thereof
Shape parameter, thus meet the enquirement demand of user more galore.In consideration of it, this device can also include:
Excavate processing unit 407, for the complete question information of user's input is collected and excavates, utilize
Focus question information therein emerges new enquirement template page and is supplied to template page maintenance unit 403, and creates
Build the problems link pointing to this new enquirement template page and the problem types parameter carried is supplied to problem page
Face maintenance unit 401 and template page maintenance unit 403.
Template page maintenance unit 403, is additionally operable to safeguard and excavates the new enquirement template that processing unit 407 provides
The page and the corresponding relation pointed between this new problems link puing question to template page, and safeguard at excavation
Corresponding relation between problem types parameter and new enquirement template page that reason unit 407 provides.
Questions page maintenance unit 401, for excavating the problems link addition maintenance that processing unit 407 provides
The page comprising preset problems link in.
So, the page comprising preset problems link provided the user afterwards just can comprise new asking
Topic link, and after this new problems link is clicked, it is possible to jump to pointed by this new problems link
New enquirement template page.
Above-mentioned enquirement signal generating unit 404 generates the concrete mode putd question to: utilize above-mentioned key message, in conjunction with
Put question to the general information that template page is corresponding to generate to put question to.
It addition, above-mentioned enquirement signal generating unit 404 perform to generate the operation putd question to by one of following triggering mode or
Combination in any triggers and performs:
Triggering mode 1: user side interactive unit 402 gets user and clicks on the triggering key putd question on template page
Event information.
Triggering mode 2: user side interactive unit 402 will put question to template page to be sent to the duration after user terminal
The enquirement reaching default triggers duration.
Triggering mode 3: user side interactive unit 402 gets user and needed to be filled in puing question to template page
The event information of key message is inputted at information.
More preferably, this device can also include: validity check unit 408, is used for obtaining user's top-cross single mutually
Unit 402 is supplied to put question to the key message of signal generating unit 404, and key message is carried out text validity check,
If it is determined that key message is effective, then continue key message to be supplied to put question to signal generating unit 404；If it is determined that
Key message is invalid, then send to user side interactive unit 402 and revise instruction.
Text validity check be exactly the key message got is carried out in Relational database fuzzy matching and
Retrieval, the most effective to determine the key message that user inputs, if invalid, then user can be pointed out to carry out
Amendment, it is also possible to further provide for amending advice.Text validity check is prior art, the most in detail
Describe.
User side interactive unit 402, after being additionally operable to receive this correction instruction, sends prompting to user terminal and uses
The information that family is modified；Obtain user terminal and send the revised key message of coming, and by revised
Key message is supplied to put question to signal generating unit 404.
So, the enquirement puing question to signal generating unit 404 to generate utilizes revised key message to generate.
The server end structure chart of the knowledge Q-A system that Fig. 5 provides for the embodiment of the present invention, as it is shown in figure 5,
This server end may include that the device shown in Fig. 4 and answer acquiring unit 500.
Answer acquiring unit 500, puts question to signal generating unit 404 to be generated in acquisition device and puts question to corresponding answering
Case, the user side interactive unit 402 that answer is supplied in device.
User side interactive unit 402, is additionally operable to answer is sent to user terminal.
Wherein, answer acquiring unit 500 can use following two processing mode to obtain and put question to corresponding answering
Case:
The first processing mode: answer acquiring unit 500 by put question to the enquirement that generated of signal generating unit 404 with
The form of natural language text is issued on knowledge question platform, obtains and put question to correspondence from knowledge question platform
Answer after be supplied to user side interactive unit 402.
This first processing mode is corresponding to obtaining the first processing mode of answer, specifically in embodiment of the method
See the first processing mode described in embodiment of the method.
The second processing mode: answer acquiring unit 500 is specifically by carrying that enquirement signal generating unit 404 is generated
Ask and be sent to associated application servers, carry after obtaining the answer puing question to correspondence determined by associated application servers
Supply user side interactive unit 402.
Equally, this second processing mode corresponds to obtain in embodiment of the method the second processing mode of answer,
Referring specifically to the first processing mode described in embodiment of the method.
For possessing the user terminal of assistance application function, user side interactive unit 402, it is also possible to obtain user
Terminal uses the auxiliary information that assistance application function gets, and is sent to auxiliary information put question to signal generating unit
404, or, auxiliary information is sent to answer acquiring unit 500.
Put question to signal generating unit 404, be additionally operable to the key utilizing auxiliary information that user side interactive unit 402 is provided
Information is modified, and utilizes revised key message to generate and puts question to.
Answer acquiring unit 500, is additionally operable to combine auxiliary acquisition of information and puts question to corresponding answer.
The assistance application function of above-mentioned mobile phone is such as: it is in place that mobile phone utilizes GPS or mobile base station to obtain user institute
Put the function of characteristic parameter.
Realize enquirement provide convenience it should be noted that the present invention is cellphone subscriber, but the present invention is not
It is limited to this user terminal of mobile phone, goes for any user terminal etc. possessing internet communication function.
The foregoing is only presently preferred embodiments of the present invention, not in order to limit the present invention, all at this
Within the spirit of invention and principle, any modification, equivalent substitution and improvement etc. done, should be included in
Within the scope of protection of the invention.
Claims (22)
1. the method forming enquirement, it is characterised in that the method includes:
A, provide a user with the page comprising preset problems link；
B, after a problems link is clicked, jump to the enquirement page template pointed by clicked problems link
Face；
The key message that C, acquisition user input at the information to be filled into of described enquirement template page；
D, utilize have input key message described enquirement template page generate put question to；
The method also includes:
After user clicks on the link of the page pointing to the instruction complete question information of input, provide a user with instruction
Input the page of complete question information；
User is collected in the complete question information of the page input of the instruction complete question information of input and digs
Pick, utilizes focus question information therein to emerge new enquirement template page, and creates described new the proposing of sensing
Ask the problems link of template page.
Method the most according to claim 1, it is characterised in that described step B specifically includes: when one
After individual problems link is clicked, resolve the problem types parameter that clicked problems link is carried, according to default
Problem types parameter and the corresponding relation puing question to template page, provide a user with the problem types parameter parsed
Corresponding enquirement template page.
Method the most according to claim 1, it is characterised in that also comprise in described preset problems link
Point to the link that instruction inputs the page of complete question information；
The method also includes:
Obtain the complete question information that user inputs the page input of complete question information in instruction, according to described
Complete question information generates puts question to.
Method the most according to claim 1, it is characterised in that utilize described new enquirement template page,
Create and point to the described new problem types parameter entrained by problems link puing question to template page.
Method the most according to claim 1, it is characterised in that described step D specifically includes: utilize
The key message of described input, the general information corresponding in conjunction with described enquirement template page generates described enquirement.
Method the most according to claim 1, it is characterised in that described step D is by one of following operation
Or combination in any triggers and performs:
Determine that described user clicks on the triggering key on described enquirement template page；
The display duration of described enquirement template page reaches default enquirement and triggers duration；And,
Determine that user is needed to be filled into input key message at information in described enquirement template page.
Method the most according to claim 1, it is characterised in that between described step C and step D
Also include:
The described key message described step C got carries out text validity check, if it is determined that described
Key message is effective, then utilize described key message to continue executing with described step D；
If it is determined that described key message is invalid, then, after pointing out described user to be modified, utilize revised
Key message continues executing with described step D.
8. according to the method described in the arbitrary claim of claim 1 to 7, it is characterised in that in described step D
The most also include:
G, obtain and described put question to corresponding answer；
H, described answer is supplied to described user.
Method the most according to claim 8, it is characterised in that described step G specifically includes:
Described enquirement is issued on knowledge question platform, by described knowledge with the form of natural language text
Answer platform obtains the described answer puing question to correspondence.
Method the most according to claim 8, it is characterised in that described step G specifically includes:
Described enquirement is sent to associated application servers；
Obtain the answer that the described enquirement determined by described associated application servers is corresponding.
11. methods according to claim 8, it is characterised in that the method also includes: obtain user
Terminal uses the auxiliary information that assistance application function gets；
The key message utilizing described auxiliary information to get step C is modified；Or,
The answer puing question to correspondence described in described auxiliary acquisition of information is combined in step G.
12. 1 kinds of devices forming enquirement, this device is arranged at the server end of knowledge Q-A system, and it is special
Levying and be, this device includes: Questions page maintenance unit, user side interactive unit, template page are safeguarded single
Unit, enquirement signal generating unit, enquirement input page maintenance unit and excavation processing unit；
Described Questions page maintenance unit, for safeguarding the page comprising preset problems link；
Described user side interactive unit, for being sent to user eventually by the described page comprising preset problems link
End；Obtain described user terminal and send the information of the clicked problems link come, by described clicked Problem-chain
Connect and be supplied to described template page maintenance unit；The enquirement page template that described template page maintenance unit is provided
Face is sent to described user terminal；Obtain described user terminal and send the user come at described enquirement template page
Information to be filled at input key message, described key message is supplied to described enquirement signal generating unit；
Described template page maintenance unit, for by the enquirement page template pointed by described clicked problems link
Face is supplied to described user side interactive unit and described enquirement signal generating unit；
Described enquirement signal generating unit, carries for utilizing the enquirement template page that have input described key message to generate
Ask；
Described user side interactive unit, is additionally operable to obtain described user terminal and sends the user come and click on sensing and refer to
Show the link information of the page inputting complete question information, described link information is supplied to described enquirement and inputs
Page maintenance unit；The instruction user that described enquirement input page maintenance unit provides is inputted and completely puts question to letter
The page of breath is sent to described user terminal；Obtain described user terminal and send completely carrying of next user's input
Ask information；
Described enquirement input page maintenance unit, for the described chain provided according to described user side interactive unit
Connect information, provide described instruction user to input the page of complete question information to described user side interactive unit；
Described excavation processing unit, for the described complete question information of user's input is collected and excavates,
Utilize focus question information therein to emerge new enquirement template page and be supplied to described template page maintenance list
Unit, and create and point to the described new problems link puing question to template page and be supplied to described Questions page and safeguard single
First and described template page maintenance unit；
Described template page maintenance unit, is additionally operable to safeguard described new the proposing that described excavation processing unit provides
Ask template page and the corresponding relation pointed between the described new problems link puing question to template page；
Described Questions page maintenance unit, for adding the described problems link that described excavation processing unit provides
Enter in the page comprising preset problems link described in safeguarding.
13. devices according to claim 12, it is characterised in that this device also includes: type parameter
Resolution unit, for being supplied to the described quilt of described template page maintenance unit to described user side interactive unit
Click on the problem types parameter entrained by problems link to resolve, the problem types parameter parsed is provided
To described template page maintenance unit；
Described template page maintenance unit is according to the problem types parameter preset and the corresponding pass puing question to template page
System, enquirement template page corresponding for described problem types parameter is supplied to described user side interactive unit and
Described enquirement signal generating unit.
14. devices according to claim 12, it is characterised in that also wrap in described preset problems link
Include the link pointing to the page that instruction inputs complete question information；
Described user side interactive unit, the complete question information being additionally operable to described user be inputted is supplied to described
Put question to signal generating unit；
Described enquirement signal generating unit, is additionally operable to generate according to described complete question information put question to.
15. devices according to claim 12, it is characterised in that:
Described excavation processing unit, is additionally operable to utilize described new enquirement template page, creates sensing described newly
The problem types parameter entrained by problems link puing question to template page be supplied to described template page and safeguard single
Unit；
Described template page maintenance unit, is additionally operable to safeguard the problem types ginseng that described excavation processing unit provides
Corresponding relation between several and described new enquirement template pages.
16. devices according to claim 12, it is characterised in that described enquirement signal generating unit is the most sharp
With the key message of described input, the general information corresponding in conjunction with described enquirement template page generates described enquirement.
17. devices according to claim 12, it is characterised in that described enquirement signal generating unit performs institute
State and generate the operation putd question to by one of following operation or combination in any triggering execution:
Described user side interactive unit gets described user and clicks on triggering key on described enquirement template page
Event information；
Described user side interactive unit described enquirement template page is sent to described user terminal after time be up to
Duration is triggered to the enquirement preset；And,
Described user side interactive unit gets described user and is needed to fill into letter in described enquirement template page
The event information of key message is inputted at breath.
18. devices according to claim 12, it is characterised in that this device also includes: effectiveness is examined
Verification certificate unit, is supplied to the described crucial letter of described enquirement signal generating unit for obtaining described user side interactive unit
Breath, carries out text validity check to described key message, if it is determined that described key message is effective, then will
Described key message continues to be supplied to described enquirement signal generating unit；If it is determined that described key message is invalid, then
Send to described user side interactive unit and revise instruction；
Described user side interactive unit, after being additionally operable to receive described correction instruction, sends out to described user terminal
Send the information pointing out described user to be modified；Obtain described user terminal and send the revised crucial letter come
Breath, and described revised key message is supplied to described enquirement signal generating unit.
The server end of 19. 1 kinds of knowledge Q-A systems, it is characterised in that this server end includes: such as power
Profit requires the device described in 12 and answer acquiring unit；
Described answer acquiring unit, puts question to signal generating unit to be generated enquirement correspondence for obtaining in described device
Answer, the user side interactive unit that described answer is supplied in described device；
Described user side interactive unit, is additionally operable to described answer is sent to described user terminal.
20. server ends according to claim 19, it is characterised in that described answer acquiring unit has
What described enquirement signal generating unit was generated by body puts question to the form issue with natural language text to put down at knowledge question
On platform, after obtaining the described answer puing question to correspondence from described knowledge question platform, it is supplied to described user's top-cross
Unit mutually.
21. server ends according to claim 19, it is characterised in that described answer acquiring unit has
The enquirement that described enquirement signal generating unit is generated is sent to associated application servers by body, obtains by described relevant
It is supplied to described user side interactive unit after the answer of the described enquirement correspondence that application server determines.
22. server ends according to claim 19, it is characterised in that described user side interactive unit,
It is additionally operable to obtain the auxiliary information that described user terminal uses assistance application function to get, by described auxiliary letter
Breath is sent to described enquirement signal generating unit, or, described auxiliary information is sent to described answer acquiring unit；
Described enquirement signal generating unit, is additionally operable to utilize described auxiliary information to provide described user side interactive unit
Described key message be modified, utilize revised key message generate put question to；
Described answer acquiring unit, is additionally operable to combine the answer puing question to correspondence described in described auxiliary acquisition of information.
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| CN103309963A (en) * | 2013-06-03 | 2013-09-18 | 苏州阔地网络科技有限公司 | Intelligent customer service processing method and system |
| US9965548B2 (en) * | 2013-12-05 | 2018-05-08 | International Business Machines Corporation | Analyzing natural language questions to determine missing information in order to improve accuracy of answers |
| CN103685506A (en) * | 2013-12-10 | 2014-03-26 | 北京奇虎科技有限公司 | Method, client side, server and system for pushing guidance query items |
| CN105786870B (en) * | 2014-12-23 | 2019-06-25 | 北京奇虎科技有限公司 | Based on dissemination method and device the problem of search |
| CN107480154B (en) * | 2016-06-08 | 2021-12-17 | 阿里巴巴集团控股有限公司 | Data processing method and device |
| CN106484854A (en) * | 2016-09-30 | 2017-03-08 | 广州特道信息科技有限公司 | A kind of discussion-of-politics service system based on intelligent mobile phone platform |
| JP7169125B2 (en) * | 2018-08-29 | 2022-11-10 | 株式会社日立製作所 | Question-answer system, question-answer processing method, and question-answer integrated system |
| CN109348275B (en) * | 2018-10-30 | 2021-07-30 | 百度在线网络技术（北京）有限公司 | Video processing method and device |
| CN110851579B (en) * | 2019-11-06 | 2023-03-10 | 杨鑫蛟 | User intention identification method, system, mobile terminal and storage medium |
| CN113094479B (en) * | 2019-12-20 | 2023-09-19 | 百度在线网络技术（北京）有限公司 | Problem processing method, device, electronic equipment and medium |
| CN111625632A (en) * | 2020-04-17 | 2020-09-04 | 北京捷通华声科技股份有限公司 | Question-answer pair recommendation method, device, equipment and storage medium |
| CN115860823B (en) * | 2023-03-03 | 2023-05-16 | 深圳市人马互动科技有限公司 | Data processing method in man-machine interaction questionnaire answer scene and related products |
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