CN101964851B - Method and device for recalling voice message - Google Patents
Method and device for recalling voice message Download PDFInfo
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- CN101964851B CN101964851B CN201010250839.2A CN201010250839A CN101964851B CN 101964851 B CN101964851 B CN 101964851B CN 201010250839 A CN201010250839 A CN 201010250839A CN 101964851 B CN101964851 B CN 101964851B
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Abstract
The invention discloses a method and a device for recalling a voice message. The method is applied to a telephone system provided with a voice mailbox, and comprises the following steps that: a called voice mailbox searches a voice message corresponding to a calling number transmitted by a recall requesting party of the voice message according to the calling number; if the corresponding voice message is searched, the called voice mailbox requests the recall requesting party to transmit a recall password of the voice message and judges whether the recall password transmitted by the recall requesting party is correct according to the recall password which is stored by the called voice mailbox and corresponds to the voice message; and when the recall password transmitted by the recall requesting party is correct, the called voice mailbox deletes the searched voice message. In the method, the called voice mailbox searches the voice message corresponding to the calling number according to the calling number transmitted by the recall requesting party of the voice message and deletes the voice message corresponding to the calling number, so that the function that a user in the telephone system recalls the voice message from the voice mailbox is fulfilled.
Description
Technical field
The present invention relates to the communications field, relate in particular to a kind of method and apparatus of recalling tone information.
Background technology
Voice Mailbox is a kind of mode of very welcome indirect communication, very extensive in enterprises and individuals's use.The called Voice Mailbox that oneself is set, when having incoming call, if called, miss or be inconvenient to and answer, incoming call is transferred to user's Voice Mailbox, Voice Mailbox is recorded the voice of caller and is stored in Voice Mailbox, and the called Voice Mailbox that can enter oneself is listened to message.
Calling subscriber sends after tone information at present, and the tone information of having sent is no longer subject to sender's control, if the message that calling subscriber has sent is improper, calling subscriber has no idea to process, and can not recall tone information.
But, if allow to recall tone information, can increase message people's experience, can play and encourage more people to use Voice Mailbox function; On the other hand; the rights and interests that need special protection message people in some specific fields; such as the just interests strict protection to informer of national procuratorial organs; allow informer to cancel report; if informer is by the Voice Mailbox report of leaving a message, informer just can cancel report by recalling the mode of voice mail so.
Therefore, need to provide a kind of technical scheme of recalling tone information.
Summary of the invention
The invention provides a kind of method and apparatus of recalling tone information, make calling subscriber after sending tone information, can recall tone information.
The invention provides a kind of method of recalling tone information, be applied to dispose the telephone set system of Voice Mailbox, comprising:
Called Voice Mailbox is searched the tone information corresponding with described calling number according to the calling number of recalling requesting party's transmission of tone information;
If find corresponding tone information, described in described called Voice Mailbox request, recall the password of recalling that requesting party sends described tone information, and according to self storage corresponding with described tone information recall recall that requesting party sends described in password judgement whether recall password correct;
When what the described requesting party of recalling sent, recall password when correct, the tone information that described called Voice Mailbox finds described in deleting.
Storaged voice message, calling number in described called Voice Mailbox, recall the corresponding relation of state and reading state;
After finding corresponding tone information, also comprise:
Described called Voice Mailbox is searched the reading state of described tone information, when the reading state of described tone information is when reading, recalls requesting party's message described in notice and reads; When the reading state of described tone information is not when reading, inquire about the state of recalling corresponding to described tone information, when the state of recalling corresponding to described tone information be not when allowing to recall, recall tone information described in requesting party described in notice and do not allow to recall; Or
Described called Voice Mailbox is searched the state of recalling corresponding to described tone information, when the state of recalling corresponding to described tone information be not when allowing to recall, recalls tone information described in requesting party described in notice and does not allow to recall; When the state of recalling corresponding to described tone information is when allowing to recall, search the reading state of described tone information, when the reading state of described tone information is when reading, recall requesting party's message described in notice and read.
In described called Voice Mailbox, also store the message time of described tone information, and delete this tone information while knowing that according to this message time arrive threshold value the memory time of described tone information; And/or the interior number of storing the tone information corresponding with described calling number of described called Voice Mailbox, and after surpassing default maximum number, the number of tone information corresponding to described calling number deletes the tone information corresponding with calling number.
Storaged voice message, calling number and the corresponding relation of recalling state in described called Voice Mailbox; Wherein tone information is deleted immediately after being read;
After finding corresponding tone information, also comprise: described called Voice Mailbox is inquired about the state of recalling of described tone information, when the described state of recalling is not when allowing to recall, recall tone information described in requesting party described in notice and do not allow to recall.
Called Voice Mailbox also comprises before searching the tone information corresponding with described calling number according to the calling number of recalling requesting party's transmission of tone information:
Described called Voice Mailbox receives the described tone information that user sends, and notifies user that recalling password and storing this and recall password of described tone information is set.
A device of recalling tone information, is applied to telephone set system as Voice Mailbox, comprising:
Receiving element, for receiving the calling number that requesting party sends of recalling of tone information;
Memory cell, for the corresponding relation of storing calling number, tone information and recalling password;
Search unit, be connected with memory cell with described receiving element, for search the tone information corresponding with described calling number according to described calling number;
Cryptography processing units, be connected with memory cell with the described unit of searching, for to the described password of recalling of searching tone information that unit finds described in requestor requests of recalling, and according to described cell stores corresponding with described tone information recall recall that requesting party sends described in password judgement whether recall password correct;
Delete cells, is connected with memory cell with described cryptography processing units, for when described in recall that requesting party sends recall password when correct, the tone information corresponding with described calling number of deleting described cell stores unit.
Described memory cell is also for storaged voice message, the state of recalling of tone information and the corresponding relation of reading state;
Described search unit also for: search the reading state of described tone information, when the reading state of described tone information is not when reading, inquire about the state of recalling of described tone information; Or inquire about the state of recalling of described tone information, and when the state of recalling of described tone information is when allowing to recall, search the reading state of described tone information;
This device also comprises notification unit, is connected with the described unit of searching, and for the reading state when described tone information, when reading, recalls requesting party's message described in notice and reads; When the described state of recalling is not when allowing to recall, recall tone information described in requesting party described in notice and do not allow to recall.
Described memory cell is also for message time of storing described tone information; And/or the number of the storage tone information corresponding with described calling number;
Described delete cells also for: while knowing that according to the described message time arrive threshold value the memory time of described tone information, delete described tone information; And/or after surpassing default maximum number, the number of tone information corresponding to described calling number deletes the tone information corresponding with described calling number.
Described memory cell is also for storaged voice message and the corresponding relation of recalling state;
The described unit of searching is also for the state of recalling of inquiring about described tone information;
This device also comprises notification unit, is connected with the described unit of searching, and for the state of recalling when described tone information, when not allowing to recall, notifies tone information described in described main dialing telephone not allow to recall.
Described receiving element also for: receive the described tone information that user sends, notify user that the password of recalling of described tone information is set;
Described memory cell is also connected with described receiving element, for store described tone information that described user sends and described in recall password.
Compared with prior art, the present invention at least has the following advantages:
In the present invention, called Voice Mailbox is searched the tone information corresponding with calling number according to the calling number of recalling requesting party's transmission of tone information, and the deletion tone information corresponding with calling number, realize user in telephone set system and from Voice Mailbox, recall the function of tone information.
Accompanying drawing explanation
Fig. 1 is the process schematic diagram that in the present invention, calling subscriber leaves a message at called Voice Mailbox;
Fig. 2 is a kind of implementation schematic diagram of the process that in the present invention, calling subscriber recalls tone information;
Fig. 3 is the another kind of implementation schematic diagram of the process that in the present invention, calling subscriber recalls tone information;
Fig. 4 is structural representation of recalling the device of tone information provided by the invention;
Fig. 5 is another structural representation of recalling the device of tone information provided by the invention;
Fig. 6 is another structural representation of recalling the device of tone information provided by the invention.
Embodiment
In the present invention, the calling number that storaged voice message in called Voice Mailbox, tone information are corresponding and recall password, when calling subscriber wishes to recall tone information, called Voice Mailbox can find corresponding tone information according to calling number, and the deletion tone information corresponding with calling number.
Method of recalling tone information provided by the invention mainly comprises two parts, and a part is the process that calling subscriber leaves a message at called Voice Mailbox, and another part is the process that calling subscriber recalls tone information.
Paper first below, the flow process of this part as shown in Figure 1, comprising:
Conventionally have two kinds of modes can enter called Voice Mailbox: the one, called telephone number is directly dialed in caller, calls out and is transferred to called Voice Mailbox (called nonreply or all incoming calls of called setting are all transferred in the situations such as Voice Mailbox); The 2nd, caller is dialed Voice Mailbox access code and is entered Voice Mail System, and Voice Mailbox enters called Voice Mailbox after providing prompting calling subscriber to input called Voice Mailbox number.
For example " you have entered so-and-so Voice Mailbox, and message requests 1, recall you and send but the message that not yet reads requests 2...... ".Calling subscriber inputs 1 on phone, enters message handling process.
For example " please after the sound that ticks, start message, message finishes please be by No. #.Tick ... ".
For example " send message please by 1, again record please by 2... ".
For example " message is success, and you can arrange a password this message was recalled before being read, and password is set and requests 1, return to main menu and request 2 ".Calling subscriber inputs 1.
For example " your password of input is xxxxxx, confirms to request 1, re-enters and requests 2 ".Calling subscriber inputs 1.
For example " password setting is successful, and you can recall this message by input telephone number yyyyyyyy and password xxxxxx ".
Introduce second portion below, calling subscriber recalls the process of tone information.Wherein, the mode that calling subscriber can call out by phone enters called Voice Mailbox and recalls tone information, can also (for example access the webpage of called Voice Mailbox) by other means and enter called Voice Mailbox to recall tone information.
The mode that the user of take below calls out by phone is recalled tone information and is introduced as example (now recalling requesting party as phone), and the flow process of this part as shown in Figure 2, comprising:
Conventionally have two kinds of modes can enter called Voice Mailbox: the one, called telephone number is directly dialed in caller, calls out and is transferred to called Voice Mailbox (called nonreply or all incoming calls of called setting are all transferred in the situations such as Voice Mailbox); The 2nd, caller is dialed Voice Mailbox access code and is entered Voice Mail System, and Voice Mailbox enters called Voice Mailbox after providing prompting calling subscriber to input called Voice Mailbox number.
For example " you have entered so-and-so Voice Mailbox, and message requests 1, recall you and send but the message that not yet reads requests 2...... ".Calling subscriber inputs 2 on phone, enters and recalls handling process.
For example " please input the telephone number using when you leave a message, the machine is directly pressed No. # ".If caller input is No. #, Voice Mail System is used current calling number so.
It should be noted that, in this case, Voice Mail System is after tone information is read, the state of tone information is set for reading, too much for fear of the quantity of tone information in Voice Mailbox, Voice Mailbox records the message time of tone information, and when the time that tone information is stored in mailbox reaches threshold value, delete tone information, the threshold value that the time of storaged voice message is for example set in mailbox is 3 days, tone information in mailbox, store 3 days deleted afterwards.Quantity for fear of tone information in Voice Mailbox is too much, and Voice Mailbox also can record the number of tone information, and the number that message that jack per line is corresponding can be stored at most in Voice Mailbox is set.
It should be noted that, Voice Mailbox owner arranges the state of recalling that whether allows that all tone informations can be set when whether tone information allows to recall herein, and the state of recalling that whether allows of a certain number also can be set separately.
Step 209, Voice Mail System, to calling subscriber's playing alert tones, then returns to IVR voice menu.For example " sorry, to have arranged and do not allowed to recall ".
Because calling subscriber not yet inputs password, so can not play to calling subscriber the content of tone information, a time that suggestion voice message sends, caller probably judges according to the time whether current speech message is the message that will delete.For example " n bar, mm divides when yyyy mm month dd day hh, deletes this message and requests 1, does not delete and requests 2 ".
For example calling subscriber inputs 1 when Voice Mail System is pointed out above-mentioned n bar tone information, selects this tone information, and Voice Mail System prompting input password, for example, " please input password ".Calling subscriber inputs password.
The password that database is preserved is user's set password of recalling when storaged voice is left a message in first.
For example calling subscriber inputs 1, and Voice Mail System is deleted current tone information from mailbox.
It should be noted that, above-mentioned steps 201～217 is only a kind of implementation provided by the invention, in another kind of implementation of the present invention, as shown in Figure 3, comprises the following steps:
Step 301, the calling that calling subscriber initiates enters called Voice Mailbox.
Step 302, Voice Mail System is play IVR voice menu to calling subscriber, and prompting calling subscriber enters and recalls handling process.
Step 303, the telephone number that Voice Mail System prompting calling subscriber uses while inputting message.
Step 304, judges whether Voice Mailbox owner is provided with to allow to recall, if do not allow to recall, and execution step 305, otherwise execution step 306.
Step 305, Voice Mail System, to calling subscriber's playing alert tones, then returns to IVR voice menu.For example " sorry, to have arranged and do not allowed to recall ".
Step 306, Voice Mail System, according to the telephone number query database of calling subscriber's input, sees whether store the tone information corresponding with this telephone number.If do not flow through speech, perform step 307; Otherwise execution step 308.
Step 307, Voice Mail System, to calling subscriber's playing alert tones, then returns to IVR voice menu.For example " you are not to so-and-so (recipient's name or number) message ".
Step 308, Voice Mail System judges whether to have the tone information being not yet read, if be all to read, performs step 309, otherwise execution step 310.
Step 309, Voice Mail System, to caller playing alert tones, then returns to IVR voice menu.For example " message that you send is read, and can not recall ".
Step 310, the tone information number that Voice Mail System can be recalled to caller circular.For example " you can recall by the current N of having bar message ".
Step 311～step 317, with step 211～step 217, does not repeat them here.
In above-mentioned two kinds of implementations, in the present invention Voice Mail System can storaged voice message, recall password, calling number, recall the corresponding relation of state and reading state.It should be noted that, Voice Mail System also can not stored reading state wherein, now, when Voice Mailbox is searched corresponding tone information according to calling number, if found, determines whether to point out user to input recall password according to its state of recalling; If do not find tone information corresponding to calling number, Voice Mailbox points out calling subscriber's tone information to be read, cannot recall, now Voice Mailbox can be deleted immediately this tone information after tone information is read, and is conducive to reduce the burden of Voice Mailbox.Certainly, in Voice Mailbox, can also not store the state of recalling, if now Voice Mailbox finds corresponding tone information according to calling number, password is recalled in Voice Mailbox prompting calling subscriber input; If Voice Mailbox does not find corresponding tone information according to calling number, Voice Mailbox prompting calling subscriber tone information is read, cannot recall.
It should be noted that, above-mentioned calling subscriber provided by the invention recalls the process of tone information only for realizing the specific implementation of recalling tone information, calling subscriber can also not recall tone information by phone, but access voice mailbox system by other means is for example logined the webpage (for example web interface) of Voice Mail System and is carried out the process of recalling tone information.Under this kind of mode, according to recalling by phone the technical conceive that tone information is identical with the present invention is above-mentioned, user can check the tone information that calling number is corresponding equally, and deletes corresponding tone information.For example, user inputs after calling number Voice Mailbox and searches and obtain corresponding tone information, then user selects input after corresponding tone information to recall password, when this recall password when correct Voice Mailbox to user, message content is provided and requires delete message according to user.
The invention provides a kind of device of recalling tone information, as Voice Mailbox, be applied to telephone set system, as shown in Figure 4, this device comprises:
Receiving element 11, for receiving the calling number that requesting party sends of recalling of tone information;
As shown in Figure 5, described memory cell 12 is also for storaged voice message, the state of recalling of tone information and the corresponding relation of reading state.Described search unit 13 also for: search the reading state of described tone information, when the reading state of described tone information is not when reading, inquire about the state of recalling of described tone information; Or inquire about the state of recalling of described tone information, and when the state of recalling of described tone information is when allowing to recall, search the reading state of described tone information.This device also comprises notification unit 16, is connected with the described unit 13 of searching, and for the reading state when described tone information, when reading, recalls requesting party's message described in notice and reads; When the described state of recalling is not when allowing to recall, recall tone information described in requesting party described in notice and do not allow to recall.Described memory cell 12 can also be for storaged voice message and the corresponding relation of recalling state; Now, described in, search unit 13 also for the state of recalling of inquiring about described tone information; Notification unit 16, is connected with the described unit 13 of searching, and for the state of recalling when described tone information, when not allowing to recall, notifies tone information described in described main dialing telephone not allow to recall.
Described memory cell 12 is also for message time of storing described tone information; And/or the number of the storage tone information corresponding with described calling number.Described delete cells 14 also for: while knowing that according to the described message time arrive threshold value the memory time of described tone information, delete described tone information; And/or after surpassing default maximum number, the number of tone information corresponding to described calling number deletes the tone information corresponding with described calling number.
Described receiving element 11 also for: receive the described tone information that user sends, notify user that the password of recalling of described tone information is set; Described memory cell 12 is also connected with described receiving element 11, for store described tone information that described user sends and described in recall password.
Through the above description of the embodiments, those skilled in the art can be well understood to the mode that the present invention can add essential general hardware platform by software and realize, and can certainly pass through hardware, but in a lot of situation, the former is better execution mode.Understanding based on such, the part that technical scheme of the present invention contributes to prior art in essence in other words can embody with the form of software product, this computer software product is stored in a storage medium, comprise that some instructions are with so that a computer equipment (can be personal computer, server, or the network equipment etc.) carry out the method described in each embodiment of the present invention.
It will be appreciated by those skilled in the art that accompanying drawing is the schematic diagram of a preferred embodiment, the module in accompanying drawing or flow process might not be that enforcement the present invention is necessary.
It will be appreciated by those skilled in the art that the module in the device in embodiment can be distributed in the device of embodiment according to embodiment description, also can carry out respective change and be arranged in the one or more devices that are different from the present embodiment.The module of above-described embodiment can be merged into a module, also can further split into a plurality of submodules.
The invention described above embodiment sequence number, just to describing, does not represent the quality of embodiment.
Disclosed is above only several specific embodiment of the present invention, and still, the present invention is not limited thereto, and the changes that any person skilled in the art can think of all should fall into protection scope of the present invention.
Claims (8)
1. recall a method for tone information, be applied to dispose the telephone set system of Voice Mailbox, it is characterized in that, comprising:
Called Voice Mailbox receives the tone information that user sends, and notifies user that recalling password and storing this and recall password of described tone information is set;
Called Voice Mailbox is searched the tone information corresponding with described calling number according to the calling number of recalling requesting party's transmission of tone information;
If find corresponding tone information, described in described called Voice Mailbox request, recall the password of recalling that requesting party sends described tone information, and according to self storage corresponding with described tone information recall recall that requesting party sends described in password judgement whether recall password correct;
When what the described requesting party of recalling sent, recall password when correct, the tone information that described called Voice Mailbox finds described in deleting.
2. the method for claim 1, is characterized in that, storaged voice message, calling number in described called Voice Mailbox, recalls the corresponding relation of state and reading state;
After finding corresponding tone information, also comprise:
Described called Voice Mailbox is searched the reading state of described tone information, when the reading state of described tone information is when reading, recalls requesting party's message described in notice and reads; When the reading state of described tone information is not when reading, inquire about the state of recalling corresponding to described tone information, when the state of recalling corresponding to described tone information be not when allowing to recall, recall tone information described in requesting party described in notice and do not allow to recall; Or
Described called Voice Mailbox is searched the state of recalling corresponding to described tone information, when the state of recalling corresponding to described tone information be not when allowing to recall, recalls tone information described in requesting party described in notice and does not allow to recall; When the state of recalling corresponding to described tone information is when allowing to recall, search the reading state of described tone information, when the reading state of described tone information is when reading, recall requesting party's message described in notice and read.
3. the method for claim 1, is characterized in that, also stores the message time of described tone information in described called Voice Mailbox, and deletes this tone information while knowing that according to this message time arrive threshold value the memory time of described tone information; And/or the interior number of storing the tone information corresponding with described calling number of described called Voice Mailbox, and after surpassing default maximum number, the number of tone information corresponding to described calling number deletes the tone information corresponding with calling number.
4. the method for claim 1, is characterized in that, storaged voice message, calling number and the corresponding relation of recalling state in described called Voice Mailbox; Wherein tone information is deleted immediately after being read;
After finding corresponding tone information, also comprise: described called Voice Mailbox is inquired about the state of recalling of described tone information, when the described state of recalling is not when allowing to recall, recall tone information described in requesting party described in notice and do not allow to recall.
5. a device of recalling tone information, is applied to telephone set system as Voice Mailbox, it is characterized in that, comprising:
Receiving element, for receiving the calling number that requesting party sends of recalling of tone information; The described tone information also sending for receiving user, notifies user that the password of recalling of described tone information is set;
Memory cell, for the corresponding relation of storing calling number, tone information and recalling password; Described memory cell is also connected with described receiving element, for store described tone information that described user sends and described in recall password;
Search unit, be connected with memory cell with described receiving element, for search the tone information corresponding with described calling number according to described calling number;
Cryptography processing units, be connected with memory cell with the described unit of searching, for to the described password of recalling of searching tone information that unit finds described in requestor requests of recalling, and according to described cell stores corresponding with described tone information recall recall that requesting party sends described in password judgement whether recall password correct;
Delete cells, is connected with memory cell with described cryptography processing units, for when described in recall that requesting party sends recall password when correct, the tone information corresponding with described calling number of deleting described cell stores unit.
6. device as claimed in claim 5, is characterized in that, described memory cell is also for storaged voice message, the state of recalling of tone information and the corresponding relation of reading state;
Described search unit also for: search the reading state of described tone information, when the reading state of described tone information is not when reading, inquire about the state of recalling of described tone information; Or inquire about the state of recalling of described tone information, and when the state of recalling of described tone information is when allowing to recall, search the reading state of described tone information;
This device also comprises notification unit, is connected with the described unit of searching, and for the reading state when described tone information, when reading, recalls requesting party's message described in notice and reads; When the described state of recalling is not when allowing to recall, recall tone information described in requesting party described in notice and do not allow to recall.
7. device as claimed in claim 5, is characterized in that, described memory cell is also for message time of storing described tone information; And/or the number of the storage tone information corresponding with described calling number;
Described delete cells also for: while knowing that according to the described message time arrive threshold value the memory time of described tone information, delete described tone information; And/or after surpassing default maximum number, the number of tone information corresponding to described calling number deletes the tone information corresponding with described calling number.
8. device as claimed in claim 5, is characterized in that, described memory cell is also for storaged voice message and the corresponding relation of recalling state;
The described unit of searching is also for the state of recalling of inquiring about described tone information;
This device also comprises notification unit, is connected with the described unit of searching, and for the state of recalling when described tone information, when not allowing to recall, notifies tone information described in described main dialing telephone not allow to recall.
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| CN201010250839.2A CN101964851B (en) | 2010-08-11 | 2010-08-11 | Method and device for recalling voice message |
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| CN201010250839.2A CN101964851B (en) | 2010-08-11 | 2010-08-11 | Method and device for recalling voice message |
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| CN104123507A (en) * | 2014-07-18 | 2014-10-29 | 北京微众文化传媒有限公司 | Method and device for processing audio files |
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| JP3744346B2 (en) * | 2000-11-09 | 2006-02-08 | サクサ株式会社 | Telephone equipment |
| CN100455118C (en) * | 2005-10-31 | 2009-01-21 | 华为技术有限公司 | Method and system for implementing call recording management in communication system |
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Address after: 310052 Binjiang District Changhe Road, Zhejiang, China, No. 466, No. Patentee after: Xinhua three Technology Co., Ltd. Address before: 310053 Hangzhou hi tech Industrial Development Zone, Zhejiang province science and Technology Industrial Park, No. 310 and No. six road, HUAWEI, Hangzhou production base Patentee before: Huasan Communication Technology Co., Ltd. |
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Granted publication date: 20140319 Termination date: 20200811 |