CN101958980B - Implementation method for dialing own number to trigger services and portal system of services - Google Patents
Implementation method for dialing own number to trigger services and portal system of services Download PDFInfo
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Abstract
The invention provides an implementation method for dialing own number to trigger services and a portal system of the services. In the method, a personal user uses own phone terminal to dial own number, and a call forwarding busy line processing technology is integrated so that the method can be used as a brand-new universal access method for triggering a value added service of an operator so as to initiate a call to a value added service portal; a voice network exchange board of te operator actively and directly forwards the busy call to a portal system platform for managing the value added service; and then a plurality of specific value added services are managed in the value added service portal system to provide a menu for the personal user through various optional modes. Through implementing the invention, intelligent services are uniformly managed, and the user can access all services through dialing own phone number, thereby number resources are saved, and the method is convenient to use.
Description
Technical field
The present invention relates to a kind of own number triggering implementation method of business and a kind of gate system of value-added service dialed in field of telecommunications.
Background technology
Multiple personal user's value-added service of operator at present, each business has an independent access code, and each business has an independent supporting platform, not only wastes resource but also be difficult to management.Existing value-added service operation way is: based on operator's value added service management platform, by operator, each business of reaching the standard grade is applied for separately and distribution " unique access code "; Again the corresponding relation of the description of concrete business and access code is carried out after marketing publicity; Personal user just can be by seeing the own corresponding access code of interested value-added service in sales publicity, then the corresponding access code of dialing by IVR or send short messages, the success of secondary-confirmation post-registration, connects the service that increment service system selects to offer user.Idiographic flow is referring to Fig. 1.
At present, the technology of IVR, note, multimedia message, USSD, WAP, video, mobile e-business Dou Shi operator comparative maturity.Be suitable for respectively the different types of value-added service of operator, also substantially can cover the value-added service using method of operation.Yet but disunity in method of operation, easy not, need each value-added service to apply for separately respective resources and configuration " unique access code ", a plurality of modes just need to have a plurality of access codes, for dissimilar methods of service such as note, multimedia message, USSD, WAP, also need different interagency coordination management, virtually greatly increased the use difficulty of business.For example IVR and note, personal user just need to be familiar with and remember that this IVR access code and short message access code can normally be used value-added service.For the user who does not remember access code, will limit to a great extent them for the use of business like this, also be unfavorable for the development of business, especially most of individual domestic consumer.
In sum, can mainly there is the following shortcoming in the method for existing operation and use value-added service:
1) each value-added service needs prefabricated special access code separately, and service deployment is complicated
Value-added services all in this mode must each business be allocated a special access code in advance before reaching the standard grade, and the business that there is no access code is can not use to run.Improved the difficulty that business is reached the standard grade.
2) access code resource management is complicated
An independent access code is used in the value-added service of each, and a plurality of access codes of a plurality of business, have taken a large amount of number resources, and has increased the difficulty of value added service management.
3) many value-added services multiple instruction coexists, and triggering method relies on value-added service
Each business has a plurality of different triggering method, and multiple business has a plurality of instructions, than being easier to, mixes up, and different service trigger methods cannot unified management.
4) user does not remember complicated access code and a large amount of operational orders, limit service development
A large amount of access codes needs memory, user need to dial unique fixing access code or send complicated short-message instruction for each business, domestic consumer is difficult to the access code of a plurality of value-added services all to remember, often all can forget the business that there is no for some time use, also can only in needs, go again to inquire about by other means, use very inconvenient.
In order to overcome these shortcomings, the present invention proposes this kind of brand-new " user carries out new cut-in method and the value added service management platform of business triggering after dialing own telephone number to gate system platform by busy call forwarding ", both facilitated personal user's use, and be also convenient to operator's unified management and expand all value-added services, management registered user, regulate charges and payment.
Summary of the invention
In order to address these problems, this patent is filed an application brand-new " a kind of user dials the access implementing method that own telephone number triggers business ", while adopting the method, each personal user do not need to remember the access code of value-added service, do not need searching and managing number just can be at any time by the telephone number of dialing oneself, to enter unified management gate system inquires about and registers, nullifies all value-added services that operator can provide, greatly reduce value-added service and use threshold, expanded user object and customer group, the income of operator's value-added service is provided.
The method is that the telephone number that uses the telephone terminal of oneself to dial oneself by personal user is called out the technical finesse of shifting in conjunction with busy, as a kind of a kind of brand-new general cut-in method that operator's value-added service is triggered, to value-added service door, makes a call; Operator's voice network exchange opportunity is initiatively directly transferred to the calling of this busy the gate system platform of value added service management; Then in value-added service gate system, manage a plurality of concrete value-added services for personal user provides menu by plurality of optional mode, comprise voice, multimedia message, USSD; Personal user only need according to oneself custom or easily mode come the value-added service that choice menus is corresponding just can enjoy service.
The present invention provides a kind of method that own number triggers business of dialing particularly, it is characterized in that:
Personal user uses the telephone terminal of oneself to dial the telephone number of oneself, makes a call; The network switch according to the busy call forwarding strategy setting in advance for this call diversion to the predefined gate system platform that carries out value added service management; Carry out managing a plurality of concrete value-added services in the gate system platform of value added service management, for personal user provides the menu of alternative value-added service; The value-added service of correspondence in personal user's choice menus, thus value-added service service obtained.
Further, the value-added service of correspondence in personal user's choice menus, thereby obtaining value-added service service comprises: personal user selects value-added service, gate system platform receive personal user to the access request of value-added service after, be connected to concrete value-added service platform, normal operation after corresponding value-added service, operation result is fed back to personal user, thereby personal user has obtained corresponding service.
Further, the method also comprises when gate system platform receives personal user to the inquiry request of value-added service, provide unified information inquiry service, thereby personal user has obtained corresponding service.
Further, the method also comprises when gate system platform receives personal user to the reimbursement of expense request of value-added service, provide and pay and chargeable service, thereby personal user has obtained corresponding service.
Further, the method also comprises when gate system platform receives personal user to the reimbursement of expense request of value-added service, provide and pay and chargeable service, thereby personal user has obtained corresponding service.
Further, in the method, gate system platform provides one or more corresponding methods of service that menu is provided for different value-added services and/or different type of user terminal, and method of service includes but not limited to voice, note, multimedia message, USSD, video or Mobile business.
Further, one or more corresponding methods of service of using for gate system platform, user selects interested value-added service according to the method for service of oneself custom from menu.
Further, in the method, the setting of busy call forwarding strategy arranges busy call forwarding by personal user oneself and to gate system platform, completes or unify backstage by gate system platform and be operating as user and busy call forwarding is set to platform, completes.
Further, user terminal described in the method is fixing user terminal or mobile subscriber terminal, and the telephone number of mobile subscriber terminal is user's Mobile Subscriber International ISDN Number, and the telephone number that fixing user terminal is corresponding is base number.
The present invention provides a kind of gate system platform that carries out value added service management particularly, it is characterized in that: this platform comprises: 1) web-based management module: this module be used for configuration and managing portal system in value-added service, personal user can login inquiry and access service by socket, operator, SP, system manager only needs open any browser to input this gate system platform network address, after authentication of users name/password, just can login system carry out the management of business, inquiry, add, revise etc., 2) call out shift module: this module has the function of personal user being carried out to busy call forwarding setting, only need to input personal user's phone number, system will the call forwarding of Lookup protocol busy arrive this gate system platform, 3) access interface module: the existing tool platform of this module and operator: USSDC platform, note, multimedia message, video, voice kinds of platform connects by the interface of standard, for value-added service provides the business navigation Service of multiple property, 4) Service Database: this database is preserved the service-user data that receive, and preserve all value-added services and configuration data, 5) business application module: this module is carried out the execution function of service management in this gate system platform and instruction transmission and the business of selection, that is also responsible for menu issues execution function simultaneously, 6) value-added service interface: this interface completes this platform and is connected with the interface between value-added service on this platform, by this interface module, the Service delivery that business application module can be selected telephone subscriber is to concrete value-added service platform, then after complete by concrete value-added service platform, by this interface, return results information again.
Further, this gate system platform also comprises: Register Cancel module, for user's registration, the cancellation service of multiple business are provided; Enquiry module, for providing the inquiry of this miscellaneous service that gate system platform provides; Pay and charge module, for unified charge and the payment of the miscellaneous service that this gate system platform is provided are provided.
Further, this gate system platform also comprises that keeper passes through WEB administration module login gate system, carries out the call transfer operation of a plurality of Subscriber Numbers after login; Keeper uses and calls out shift module and arrange and need to be saved in addressable data while carrying out as business in database after Subscriber Number; When personal user dials own number, busy call forwarding, after gate system platform, provides suitable access mode to select for personal user provides value-added service by corresponding access interface module after this platform access Service Database; User has selected after business, having business application module carries out, relevant information in query traffic data storehouse, business application module executive system function, by value-added service interface, being delivered to corresponding value-added service platform goes to carry out, play the effect of door, after carrying out, value-added service interface returns results.
The present invention provides a kind of system of carrying out value added service management particularly, it is characterized in that, this system comprises above-mentioned gate system platform, the network switch being connected with this gate system platform, and a plurality of concrete value-added service platform being connected with this gate system platform.
By this brand-new business, trigger access implementing method, not only for the value added service management of operator has been opened a brand-new window, and operator also no longer needs specially for concrete business application and the special access code resource of distribution when increasing new value-added service, save number resource, streamlining management flow process, simultaneously that service trigger method is independent from increment service system, value-added service is carried out to unified management, can arrange and management separately triggering method in addition.For personal user, also no longer need to inquire about and remember the access code of each value-added service complexity, easily remember handled easily, experience and use more easily each value-added service that operator provides.
Accompanying drawing explanation
Fig. 1 is the access performing step of value-added service in prior art;
Fig. 2 is system network architecture figure of the present invention;
Fig. 3 is that gate system of the present invention forms structure chart;
Fig. 4 is service call flow chart.
Embodiment
Fig. 2 represents the network configuration of system, the existing correlation subsystem of current all operators comprises charge system, USSDC (Unstructured Supplementary Service Data Center, unstructured supplementary data traffic center) platform, Short Message Service Gateway, MMS gateway, video server, e-commerce platform, and mobile telephone exchange network, landline telephone switching network.
Charge system is the support system of each all service operation of operator, for the value-added service of this operation system provides charging support.USSDC (Unstructured Supplementary Service Data Center, unstructured supplementary data traffic center) system is the application service mode based on non-constructed supplementary business providing for all users in operator's Information Mobile Service, can carry out supporting business by issuing menu setecting.Short Message Service Gateway is in operator's mobile service, to be used for as personal user's uplink and downlink note.MMS center is in operator's mobile service, to be used for as the multimedia message of personal user's uplink and downlink.Video server is carrier-supporting-carrier provides Video service for user.E-commerce platform is carrier-supporting-carrier provides mobile e-business service for personal user.Switching network platform is the system that operator's telephone network provides busy to call out transfer service function for personal user, for user in system provides the link judgement of calling and the busy call diversion support of calling out.The specific service to cellphone subscriber providing in door is just provided value-added service platform.
For this " dial own number and trigger the implementation method of business and the gate system of business " is provided, we need newly-increased subsystem in original network is " the service portal system of dialing own number " platform.This operation system has completed that user's call manager, service management, user select value-added service menu to upload network, network provides corresponding with service interface to connect the services such as corresponding value-added service.
Personal user in Fig. 2 only need open busy call forwarding function and call forwarding is set to the service portal system platform of dialing own number, when user uses own telephone terminal to dial own number, this calling will automatic transfer to " dialing the service portal system of the own number " platform newly increasing.
Except user can oneself arrange busy call forwarding to gate system platform, platform also can be unified busy call forwarding to be set to " dialing the service portal system of own number " gate system platform for user by consistency operation certainly.
The user who completes busy call forwarding setting just can use the telephone terminal of oneself to dial the number of oneself; All can be in engaged line after no matter when dialing, at this moment owing to having opened busy call forwarding function, switching network for the calling in engaged line process will be automatically by this call diversion to " dialing the service portal system of own number " platform; Platform is received the door function of restarting system after calling provides service selection menu or the issuing service option that in the various ways such as voice, note, multimedia message, video, corresponded manner provides to select for user automatically for user; User according to oneself easily mode select after corresponding business, the interface of gate system platform by standard is connected to corresponding value-added service platform and provides corresponding value-added service for user.
Fig. 3 has described the composition of each module in gate system platform.The main modular of " dialing own number and triggering the implementation method of business and the gate system of business " in platform forms as shown in the figure, and the major function of each module is:
1) WEB (network) administration module:
This module is used for the value-added service in configuration and managing portal system, and personal user can pass through that WEB (network) interface login to be inquired about and access service.Operator, SP, system manager only need open any browser incoming traffic platform network address, just can login system after authentication of users name/password carry out management, inquiry, interpolation, modification of business etc.
2) call out shift module
This module has the function of personal user being carried out to busy call forwarding setting, only need to input personal user's phone number, system will the call forwarding of Lookup protocol busy to " dialing the system of own number triggering business " platform.
3) access interface module
This module major function be " dialing the system platform that own number triggers business " with operator existing tool platform as: the kinds of platform such as USSDC platform, note, multimedia message, video, voice are connected by the interface of standard, the business navigation Service of multiple property is provided for value-added service on the one hand, facilitates on the other hand personal user.
4) business datum library module:
The function of this module has two parts, the service-user data that the first receives storage, and it two is to preserve all value-added services and configuration data storage.
5) business application module:
This module major function is to carry out service management in operation system and the execution function of instruction transmission and the business of selection, and that is also responsible for menu issues execution function simultaneously.
6) value-added service interface module:
This module is an interface module, and main finishing service system is connected with the interface between value-added service in operation system.By this interface module, the Service delivery that operation system application module can be selected telephone subscriber is to concrete value-added service platform, returns results information again after then complete by concrete value-added service platform by this interface.
Correlation between these modules is:
1) WEB administration module and calling shift module
Keeper must could login gate system by WEB administration module, can carry out the call transfer operation of a plurality of Subscriber Numbers after login.WEB administration module is the entrance of management, calls out transfer mode and be that login enters is rear to cellphone subscriber important operation function.
2) call out shift module and business datum library module
Keeper uses and calls out shift module and arrange and need to be saved in addressable data while carrying out as business in database after Subscriber Number.Business datum library module is stored data specially, and calling out shift module is to produce a function can storing data.
3) business datum library module and access interface module
When personal user dials own number, busy call forwarding is after business platform, after business platform accessing database, can provide suitable access mode to select for personal user provides value-added service by corresponding access interface module, in database, preserve user, business, the mode that access interface is responsible for providing suitable connects.
4) business datum library module and business application module
User has selected after business, has business application module and carries out, the relevant information in query traffic data storehouse.Business datum library module is stored data specially, business application module executive system function.
5) business application module and value-added service interface
Cellphone subscriber has selected after the business in menu, and business application module can be delivered to corresponding value-added service platform by value-added service interface and go to carry out, and plays the effect of door, and after carrying out, value-added service interface returns results.
According to description above, in the normal operation of business, first user need to arrange busy call forwarding on the phone at oneself, call forwarding is to gate system platform, or keeper signs in in system for personal user arranges busy call forwarding by WEB (network) administration module, after completing information be saved in simultaneity factor in Service Database can be from trend user transmission service advertisement information.
When user uses, the phone of oneself is dialed after the number of oneself, and switching network can arrive call diversion the gate system platform of triggering business; After receiving call forwarding, door system platform can select suitable mode to provide concrete value-added service to supply personal user to select automatically, after user selects, gate system platform application module is carried out and will be selected to send to corresponding value-added service platform interface, and value-added service platform returns to user by result after carrying out.
Fig. 4 has described the flow process of service call.After gate system platform is set up, when user uses " dialing the implementation method of the triggering business of own number " on service portal platform:
1) first user uses the telephone terminal of oneself to dial the telephone number of oneself;
2) then on telephone exchange, show engaged line, system automatically according to the busy call forwarding setting in advance by call diversion to triggering on the gate system platform of business;
3) service portal system platform is received after switching information identification user terminal automatically, then on gate system platform, by multiple mode, provides selectable value-added service menu on user's terminal for user;
4) personal user selects the value-added service needing according to own customary way, selects own interested business;
5) after selecting, gate system platform can be transferred to corresponding value-added service platform by corresponding interface by user's selection;
6) value-added service platform normally moves after corresponding value-added service, and operation result is fed back to personal user, and user has obtained corresponding service.
Wherein, service portal system platform identification user terminal is realized by judging that whether calling number and called number be identical.
In this flow process, gate system platform is as the united portal system of a plurality of concrete value-added services and a kind of triggering method of brand-new value-added service is provided.In concrete system, operation flow comprises: user dials, call diversion, provide value-added service, user to select, carry out the service selected, return results this six complete processes.
Claims (8)
1. dial the method that own number triggers business, it is characterized in that:
Personal user logins the gate system platform that carries out value added service management by socket, wherein, this gate system platform comprises web-based management module, call out shift module, access interface module, Service Database, business application module and value-added service interface, wherein, this web-based management module be used for configuration and managing portal system in value-added service, personal user logins inquiry and access service by socket, operator, SP, system manager only needs open any browser to input this gate system platform network address, after authentication of users name/password, just login the management that gate system platform carries out business, inquiry, add, revise, this calling shift module, for personal user is carried out to busy call forwarding setting, only need to be inputted personal user's phone number, and gate system platform will the call forwarding of Lookup protocol busy arrive this gate system platform, this access interface module is connected by the interface of standard with operator existing USSDC platform, note, multimedia message, video, voice multiple types of tools platform, for value-added service provides the business navigation Service of multiple property, this Service Database is preserved the service-user data that receive, and preserves all value-added services and configuration data, this business application module is for carrying out the execution of service management in this gate system platform and instruction transmission and the business of selection, simultaneously also for being responsible for the execution that issues of menu, this value-added service interface has been used for this gate system platform and has been connected with the interface between value-added service on this gate system platform, by this value-added service interface, the Service delivery that this business application module is selected telephone subscriber is given concrete value-added service platform, then after complete by concrete value-added service platform, then return results information by this value-added service interface,
Calling shift module by this gate system platform arranges busy call forwarding function, input personal user's phone number, and this gate system platform Lookup protocol busy call forwarding is to this gate system platform;
Personal user uses the user terminal of oneself to dial the telephone number of oneself, makes a call;
The network switch is according to the busy call forwarding strategy setting in advance, by this call diversion to the predefined gate system platform that carries out value added service management;
The gate system platform that carries out value added service management receives after switching information, automatically identifies user terminal;
Carry out managing a plurality of concrete value-added services in the gate system platform of value added service management, for personal user provides the menu of alternative value-added service, wherein, after this gate system platform access Service Database, by corresponding access interface module, provide suitable access mode, for personal user provides value-added service, select;
The value-added service of correspondence in personal user's choice menus;
After selection, gate system platform is transferred to corresponding value-added service platform by personal user's selection by corresponding interface, wherein, gate system platform is connected with the interface between value-added service in operation system by value-added service interface module finishing service system;
Value-added service platform normally moves after corresponding value-added service, and operation result is fed back to personal user, thereby personal user has obtained corresponding service.
2. method according to claim 1, is characterized in that:
When gate system platform receives personal user to the inquiry request of value-added service, provide unified information inquiry service, thereby personal user has obtained corresponding service.
3. method according to claim 1, is characterized in that:
When gate system platform receives personal user to the reimbursement of expense request of value-added service, provide and pay and chargeable service, thereby personal user has obtained corresponding service.
4. method according to claim 1, is characterized in that:
Gate system platform provides one or more corresponding methods of service that menu is provided for different value-added services and/or different type of user terminal, and method of service includes but not limited to voice, note, multimedia message, USSD, video or Mobile business.
5. method according to claim 4, is characterized in that:
One or more corresponding methods of service that provide for gate system platform, user selects interested value-added service according to the method for service of oneself custom from menu.
6. method according to claim 1, is characterized in that:
The setting of busy call forwarding strategy arranges busy call forwarding by personal user oneself and completes to gate system platform, or by gate system platform, unifies backstage and be operating as user and busy call forwarding is set to platform, completes.
7. method according to claim 1, is characterized in that:
Described user terminal is fixing user terminal or mobile subscriber terminal, and the telephone number of mobile subscriber terminal is user's Mobile Subscriber International ISDN Number, and the telephone number of fixing user terminal is base number.
8. carry out a system for value added service management, it is characterized in that:
This system comprises the gate system platform described in claim 1, the network switch being connected with this gate system platform, and a plurality of concrete value-added service platform being connected with this gate system platform.
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| US7899473B2 (en) * | 2003-07-21 | 2011-03-01 | Telecommunications Systems, Inc. | Wireless network location-based reference information |
| CN1625200A (en) * | 2003-12-05 | 2005-06-08 | 阮刚 | Device for selecting transfering calls to different telephone by user of mobile phone |
| CN1937662B (en) * | 2005-09-21 | 2010-12-08 | 中兴通讯股份有限公司 | User unified authentication method for telecommunication voice value-added business |
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