CN101951623A - User behavior statistical method and device based on user events - Google Patents
User behavior statistical method and device based on user events Download PDFInfo
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Abstract
The invention discloses a user behavior statistical method based on user events, comprising: after receiving a user event message, obtaining the dimensionality information of the current state of a user from basic user information; and according the dimensionality information of the current state of the user and the event type, adding 1 to the attribute value of the event correlation index in a corresponding statistical object embodiment. The invention also discloses a user behavior statistical device based on user events. The method and the device of the invention can compress the user behaviour according to the dimensionality space and save system resources. On the basis of the user events according to the dimensionality statistical result, the flexible analysis and statics of user behaviour in any dimensionality or dimensionality combination can be realized, and the ineffective dimensionality space event can be automatically rejected.
Description
Technical field
The present invention relates to the statistical technique of the communications field, be meant a kind of user behavior statistical method and device especially based on customer incident.
Background technology
Development along with the mobile network, the perpetual object of operator, change to the content service profit model from the carrying profit model, therefore, traditional performance statistics object, can not satisfy operator mobile service is carried out the requirement of lean operation, the user behavior analysis that arises at the historic moment becomes the concern target of operator and the basis of improving profitability.User behavior analysis can be added up by call record and media message content to the user, the content that these call record and media messages comprised is considerably beyond traditional performance statistics object, on the basis of call record and media message, carry out statistics and analysis, can carry out depth analysis to a series of indexs such as systematic function, user behaviors, obtain more valuable information.
For a mobile subscriber, his business conduct has multiple attribute, such as: customer location must belong to certain lane place, route district, service area etc., its access way must belong to and is certain access way, such as second generation mobile communication technology (2G, second Generation), 3G (Third Generation) Moblie technology (3G, 3rd-Generation) or the 4th third-generation mobile communication technology (4G, fourth Generation), its access point must belong to certain APN (APN, Access Point Name).In the following description, attributes such as customer location that will be relevant with incident, access way and ownership APN are called dimension, with user's business conduct type, are called incident, with the statistics of specific transactions process, are called index.
In the analytical applications of user behavior, operator needs can be from a plurality of dimensions or combination dimension, many indexs are analyzed user behavior, give an example, for general packet radio service technological service support node (SGSN), the dimension that operator pays close attention to, may be the route district, the lane place, service area, tracking area, access point, access way, type of service, certain specific or combination dimension in a series of dimensions such as class of subscriber and terminal type, the concern index comprises adheres to number of users, excited user number, adhere to success rate, activate success rate, paging success rate, time delay, service quality (QoS, Quality of Service), and a series of statisticses such as terminal type distribution, therefore, require statistical system to realize inquiry flexibly to the statistics independent assortment.
Statistical analysis demand for this various dimensions, the flexible computing of many indexs, common processing method is: set up Descartes's model of paying close attention to index in statistical system, particularly, suppose to exist in the user profile M dimension, the index that operator pays close attention to relates to N dimension wherein, wherein, N≤M is with D
1, D
2..., D
nRepresent N dimension, the corresponding number of elements of respectively tieing up is respectively N
1, N
2..., N
n, then, can be expressed as for the record sum of Descartes's model:
N＝N
1×N
2×......×N
n
Yet, for moving communicating field, user-dependent number of dimensions is all bigger usually, such as: the SGSN dimension comprises route district, lane place, access point, service area etc., if according to the aforementioned calculation formula, then Dui Ying record sum will be very huge, storage allocation and carry out arithmetic operation according to the method, the resource of existing system and performance are difficult to meet the demands usually, therefore, need improve said method, following two kinds of solutions are arranged in the prior art:
The first, at above-mentioned model, the incidence relation according to dimension compresses dimensional space.Give an example, certain the fixed position district in the network model must belong to specific route district, and for other dereferenced route district, then combination can not appear in this lane place and other dereferenced route district.By this method, some dimension that can not occur combination can be rejected, thus the compression of realization dimensional space.This processing method, though can save the partial memory resource,, the dimension compression method is too complicated, if when the network model of network element changes, then is difficult to realize automatic processing.
The second, according to predefined model,, set up fixing statistical model to dimension and the index that operator pays close attention to, carry out data statistic analysis respectively.This statistical method relatively is fit to monitoring in real time, can obtain than higher compression ratio, and still, because this method is based on fixed model and fixed index, statistical function is single, is difficult to satisfy the flexible combination requirement of dimension.
In sum, existing user behavior statistical method can not realize various dimensions statistics and combination various dimensions statistics based on the user behavior of incident.
Summary of the invention
In view of this, main purpose of the present invention is to provide a kind of user behavior statistical method and device based on customer incident, can realize various dimensions statistics and combination various dimensions statistics based on the user behavior of incident.
For achieving the above object, technical scheme of the present invention is achieved in that
The invention provides a kind of user behavior statistical method based on customer incident, this method comprises:
After receiving a customer incident message, from the user basic information of current preservation, obtain the dimensional information of user's current state;
According to the dimensional information and the event type of user's current state, the count value of the incident index of correlation in the objects of statistics example of correspondence is added 1.
In the such scheme, obtain the dimensional information of user's current state from the user basic information of current preservation before, this method further comprises:
When carrying the dimension that this incident changes in the customer incident message, upgrade the user basic information of preserving according to user's dimension of carrying in the customer incident message.
In the such scheme, described dimensional information and event type according to user's current state add 1 with the count value of the incident index of correlation in the objects of statistics example of correspondence, are specially:
Dimensional information according to the User Status of current preservation, search corresponding objects of statistics example, if when finding corresponding objects of statistics example, according to event type, the count value of the incident index of correlation in the objects of statistics example is added 1,, create a new objects of statistics example if when not finding corresponding objects of statistics example, and, the count value of the incident index of correlation in the objects of statistics example is added 1 according to event type.
In the such scheme, the dimensional information of described User Status according to current preservation is searched corresponding objects of statistics example, is specially:
According to the dimensional information of the User Status of current preservation, calculate the index of dimensional information correspondence;
According to the index of dimensional information correspondence, search the objects of statistics example of index correspondence.
In the such scheme, this method further comprises:
Behind the timer expiry, preserve statistics, remove all objects of statistics examples afterwards, restart statistics.
In the such scheme, this method further comprises:
After primary statistics is finished,, statistics is further analyzed and computing according to user's request, and the output operation result.
The present invention also provides a kind of user behavior statistic device based on customer incident, and this device comprises: message analysis module and statistical module; Wherein,
The message analysis module, be used to receive a customer incident message after, from the user basic information of current preservation, obtain the dimensional information of user's current state, and the dimensional information that the user who gets access to is current sends to statistical module;
Statistical module is used for after the dimensional information of receiving user's current state that the message analysis module sends, according to the dimensional information and the event type of user's current state, the count value of the incident index of correlation in the objects of statistics example of correspondence is added 1.
In the such scheme, this device further comprises memory module, is used to preserve user basic information and objects of statistics example, and described user basic information comprises the dimensional information of user's current state.
In the such scheme, this device further comprises acquisition module, be used to receive the customer incident message, and when carrying the dimension that this incident changes in the customer incident message, the user basic information of preserving according to the dimension updated stored module of carrying in the customer incident message.
In the such scheme, this device further comprises: timer and removing module; Wherein,
Timer is used for after overtime, triggers and removes module;
Remove module, be used to preserve statistics, remove all objects of statistics examples afterwards.
In the such scheme, this device further comprises computing module, is used for after statistics is finished, according to user's request, statistics is further analyzed and computing, and the output operation result.
User behavior statistical method and device based on customer incident provided by the invention, after receiving the customer incident message, dimensional information and event type according to user's current state, the count value of the incident index of correlation in the objects of statistics example of correspondence is added 1, so, can be with user behavior by user's dimension attribute and event type, sort out and compress, that is: can realize user behavior various dimensions and the statistics that makes up dimension, and then the energy conserve system resources; In addition, for example in mobile communication system, a certain location district must belong to a specific route district, two lane place and combinations of route district that do not have membership, the inevitable customer incident that do not have takes place, therefore, the solution of the present invention can also realize the rejecting of invalid dimensional space incident automatically.
According to the dimensional information of current User Status, calculate the index of dimensional information correspondence; According to the index of dimensional information correspondence, search the objects of statistics example of index correspondence, so, can find the objects of statistics example of dimensional information correspondence apace.
In addition, after primary statistics is finished, according to user's request, at user's perpetual object, statistics is further analyzed and computing, and exported operation result for the user, so, can on primary statistics result's basis, realize the secondary computing, further meet consumers' demand.
Description of drawings
Fig. 1 is the user behavior statistical method schematic flow sheet that the present invention is based on customer incident;
Fig. 2 is the primary statistics result schematic diagram of embodiment one;
Fig. 3 is the dimension query composition result schematic diagram of embodiment one;
Fig. 4 is the output result schematic diagram of the activation success rate of embodiment one statistics;
Fig. 5 is the user behavior statistic device structural representation that the present invention is based on customer incident.
Embodiment
The present invention is further described in more detail below in conjunction with drawings and the specific embodiments.
The present invention is based on the event stochastic method of user behavior, as shown in Figure 1, may further comprise the steps:
Step 101: after receiving a customer incident message, from the user basic information of current preservation, obtain the dimensional information of user's current state;
Here, described customer incident message comprises user ID, event type and execution result, can find the user basic information of current preservation according to user ID, that is: user ID is the index information of the user basic information of current preservation; The user basic information of described current preservation comprises the dimensional information of user's current state; The dimensional information of described user's current state is meant the specifying information of all dimensions of user's current state; After receiving the customer incident message, search the user basic information of current preservation according to the user ID in the customer incident message, if do not find, then explanation is to receive this user's customer incident message for the first time, preserve this user basic information, after receiving this customer incident message once more, then this user basic information is upgraded on the basis of preserving for the first time;
Obtain the dimensional information of user's current state from the user basic information of current preservation before, this method can further include:
When carrying the dimension that this incident changes in the customer incident message, upgrade the user basic information of preserving according to the dimension of carrying in the customer incident message;
Wherein, when user's dimensional information changes, the user basic information of carrying in the customer incident message comprises the current dimension that changes of this user, for the dimension that does not change, can not be included in the user basic information that the customer incident message carries, when if all dimensions of this user all change, then the user basic information of carrying in the customer incident message comprises all current dimensions of this user; If the user basic information that described customer incident message carries comprises the current dimension that changes of this user, then the dimension that changes in this user basic information that only will preserve is upgraded, and for the dimension that does not change, does not then make any modification;
When if user's dimension does not change, then the user basic information of carrying in the customer incident message can not comprise user's dimension, accordingly, after receiving the customer incident message, can not upgrade the dimensional information in the user basic information of preservation, directly from the user profile of current preservation, obtain the dimensional information of user's current state.
Step 102:, the count value of the incident index of correlation in the objects of statistics example of correspondence is added 1 according to the dimensional information and the event type of user's current state;
Particularly, dimensional information according to the User Status of current preservation, search corresponding objects of statistics example, if when finding corresponding objects of statistics example,, the count value of the incident index of correlation in the objects of statistics example is added 1 according to event type, if when not finding corresponding objects of statistics example, create a new objects of statistics example, and according to event type, the count value of the incident index of correlation in the objects of statistics example is added 1;
The dimensional information of described User Status according to current preservation is searched corresponding objects of statistics example, is specially:
According to the dimensional information of the User Status of current preservation, calculate the index of dimensional information correspondence;
According to the index of dimensional information correspondence, search the objects of statistics example of index correspondence;
Wherein, because the dimensional information of User Status comprises the specifying information of a plurality of dimensions, in order to find the objects of statistics example of dimensional information correspondence apace, the algorithm that can adopt hash algorithm or Message Digest Algorithm 5 (MD5) or other to be used for digital signature calculates the index of dimensional information correspondence earlier, and then utilizes index to find corresponding objects of statistics example; Described index can be a characteristic value;
The corresponding objects of statistics example of dimensional information, described objects of statistics example comprises the specifying information of dimension and the count value of incident index of correlation; Wherein, can be by the counting of counter realization event index of correlation; For the count value of described incident index of correlation, the count value of the corresponding cover index of correlation of every kind of event type can comprise the count value of the index of correlation of multiple event type in objects of statistics example; In actual application, need can select the event type of statistics as required, distribute the counter of index of correlation more in view of the above;
For step 102, give an example, the event type that needs statistics is for activating and paging, accordingly, the counter that activates index of correlation in the objects of statistics example has two, that is: statistics activates the counter of number of success and the counter that statistics activates the frequency of failure, the counter of paging index of correlation also has two, that is: the counter of the counter of statistics paging number of success and statistics paging failure number of times, event type in the customer incident message of receiving is for activating, execution result is when activating successfully, and the numerical value that then statistics in the corresponding objects of statistics example is activated the counter of number of success adds 1.
Attribute according to customer service, a dimensional information is set, the attribute of described customer service comprises user's lane place, the route district, service area, access way, access point or the like, the corresponding dimensional space of dimensional information, by step 101 and 102, a plurality of incidents that same dimensional space can be taken place, be polymerized to a statistic record, giving an example, suppose that the event total degree is X in the measurement period, is P (P 〉=1) at the average frequency of the incident of each dimensional space, then the number of objects of statistics example is X/P, therefore, the number of times that takes place in the incident of each dimensional space is high more, and the objects of statistics instance number is few more.For example, for a network element, suppose in a measurement period, such as 15 minutes, incident generation each second number is 10000, and then incident adds up to 10000*60*15=9000000 in 15 minutes, if the average frequency of all kinds of incidents of each dimensional space is 100, then Dui Ying objects of statistics example will for: 9000000/100=90000, compression ratio are 1/100.
Certainly, very short such as measurement period under limiting case, when when the average frequency of the incident of each dimensional space is 1, that is: all incidents of generation do not repeat, and then the number of objects of statistics example equals incident generation number.For a network element, the event number is fixed in the general unit interval, therefore, can total number of events be controlled at the scope that can predict by measurement period is set.
The process of step 101～102 can be called the process of primary statistics, after primary statistics is finished,,, statistics further analyzed and computing at user's perpetual object according to user's request, and the output operation result; Wherein, the mode of output can adopt graphics mode, can allow the user see operation result very intuitively; It can be certain incident statistics under certain dimension of paying close attention to that described user needs, and can also be certain the incident statistics etc. under the dimension combination.
In actual application, measurement period can be set, such as: it is 15 minutes that measurement period is set, every 15 minutes, behind the timer expiry, the statistics of this section period is saved in disk, remove all statistics examples afterwards, the customer incident message that newly reports is restarted statistics,, thereby can better meet consumers' demand so that the user can analyze and computing further to statistics.
Embodiment one
The application scenarios of present embodiment is: the statistics of the activation success rate of SGSN.
User's dimensional information comprises in the present embodiment: lane place identification code (LAI, Location AreaIdentity), Routing Area identification code (RAI, Routing Area Identification), Service Area Identifier (SAI, Service Area Identity), APN, wireless access type (RAT, Radio Access Type) and radio network controller (RNC, Radio Network Controller) title etc.; The incident that needs statistics is for adhering to, activate, deactivate and paging etc., accordingly, respectively configuration be used to add up adhere to number of success, adhere to the frequency of failure, activate number of success, activate the frequency of failure, the counter of deactivation number of success, the deactivation frequency of failure, paging number of success, paging failure number of times etc., and the method for the index that calculates the dimensional information correspondence is set, such as: hash algorithm, it is 15 minutes that measurement period is set.
After SGSN receives the customer incident message, find the user basic information of preservation according to the user ID of carrying in the customer incident message, if when carrying the dimension that this incident changes in the customer incident message, upgrade the user basic information of preserving according to the dimension of carrying in the customer incident message; If when not carrying dimensional information, then do not upgrade the dimensional information in the user basic information of preservation; Wherein, the customer incident message is the existing message that transmits, and in the present embodiment, the customer incident message can be to adhere to, activate, deactivate and the message of incident such as paging; When the residing geographical position of user and/or access way and/or access point etc. change, user's dimensional information can change, in the present embodiment, particularly, in the time of can being one of them or several changing such as LAI, LAI, RAI, SAI, APN, RAT and RNC title, think that then variation has taken place user's dimensional information;
Afterwards according to the dimensional information of the User Status of current preservation, calculate the index of dimensional information correspondence, again according to the index of dimensional information correspondence, search the objects of statistics example of index correspondence, if when finding corresponding objects of statistics example, according to event type, the count value of the incident index of correlation in the objects of statistics example is added 1, if when not finding corresponding objects of statistics example, create a new objects of statistics example, and, the count value of the incident index of correlation in the objects of statistics example is added 1, and every 15 minutes according to event type, preserve statistics, remove all statistics examples afterwards, the customer incident message that newly reports is restarted statistics, then obtain primary statistics result schematic diagram as shown in Figure 2, in Fig. 2, only listed the count value that activates index of correlation, that is: activate number of success and activate the frequency of failure, the ACTIVE_SUCESS among Fig. 2 represents to activate the statistics of the counter of number of success, and ACTIVE_FAIL represents to activate the statistics of the counter of the frequency of failure.
Dimension or the dimension selecting to pay close attention to make up, such as: the dimension of selection is combined as (LAI=32432, RAI=3256, SAI=3247, APN=xcom.net, RAT=UTRAN), the time period of selection is: 16:00:00 is to 18:15:00, according to the primary statistics result, then can obtain dimension query composition result as shown in Figure 3, according to Query Result, statistics activates success rate, obtains output result as shown in Figure 4 again; When practical application, can utilize SQL (SQL, Structured Query Language) to select dimension or the dimension combination of paying close attention to, calculate the activation success rate afterwards again.Wherein, the computing formula of statistics activation success rate is:
Activate success rate=activation number of success/(activating number of success+activation frequency of failure) * 100;
Here, activation number of success, the activation frequency of failure are respectively the dimension of concern under this section period or dimension query composition result's the activation number of success and the activation frequency of failure.
From top description, as can be seen, can realize the index analysis and the contrast of the combination of any dimension of SGSN or dimension.
Embodiment two
The application scenarios of present embodiment is: the statistics of the bearer update success rate of gateway general packet radio service technical support node (GGSN, Gateway GPRS Support Node).
User's dimensional information comprises in the present embodiment: LAI, RAI, SAI, APN, RAT and RNC title etc.; Need the incident of statistics to be activation, deactivation and bearer update etc., accordingly, configuration is used to add up the counter that activates number of success, the activation frequency of failure, deactivation number of success, the deactivation frequency of failure, bearer update number of success, the bearer update frequency of failure etc. respectively, and the method for the index that calculates the dimensional information correspondence is set, such as: hash algorithm, it is 15 minutes that measurement period is set.
After GGSN receives the customer incident message, find the user basic information of preservation according to the user ID of carrying in the customer incident message, if when carrying the dimension that this incident changes in the customer incident message, upgrade the user basic information of preserving according to the dimension of carrying in the customer incident message; If when not carrying dimension, then do not upgrade the dimensional information in the user basic information of preservation; Wherein, the customer incident message is the existing message that transmits, and in the present embodiment, the customer incident message can be the message of incidents such as activation, deactivation and bearer update; When the residing geographical position of user and/or access way and/or access point etc. change, user's dimensional information can change, in the present embodiment, particularly, in the time of can being one of them or several changing such as LAI, LAI, RAI, SAI, APN, RAT and RNC title, think that then variation has taken place user's dimensional information;
Afterwards according to the dimensional information of the User Status of current preservation, calculate the index of dimensional information correspondence, again according to the index of dimensional information correspondence, search the objects of statistics example of index correspondence, if when finding corresponding objects of statistics example, according to event type, the count value of the incident index of correlation in the objects of statistics example is added 1, if when not finding corresponding objects of statistics example, create a new objects of statistics example, and, the count value of the incident index of correlation in the objects of statistics example is added 1, and every 15 minutes according to event type, preserve statistics, remove all statistics examples afterwards, the customer incident message that newly reports is restarted statistics, primary statistics result who obtains and primary statistics result shown in Figure 2 are similar.
Dimension or the dimension selecting to pay close attention to make up, according to the primary statistics result, dimension that can obtain paying close attention to or dimension query composition result, again according to Query Result, can add up the bearer update success rate, when practical application, can utilize SQL to select dimension or the dimension combination of paying close attention to, calculate the bearer update success rate afterwards again.Wherein, the computing formula of bearer update activation success rate is:
Bearer update success rate=bearer update number of success/(the bearer update number of success+bearer update frequency of failure) * 100;
Here, bearer update number of success, the bearer update frequency of failure are respectively the dimension of concern under this section period or dimension query composition result's the bearer update number of success and the bearer update frequency of failure.
From top description, as can be seen, can realize the index analysis and the contrast of the combination of any dimension of GGSN or dimension.
Be to realize said method, the present invention also provides a kind of user behavior statistic device based on customer incident, and as shown in Figure 5, this device comprises: message analysis module 51, and statistical module 52; Wherein,
Message analysis module 51, be used to receive a customer incident message after, from the user basic information of current preservation, obtain the dimensional information of user's current state, and the dimensional information that the user who gets access to is current sends to statistical module 52;
Statistical module 52 is used for after the dimensional information of receiving user's current state that message analysis module 51 sends, according to the dimensional information and the event type of user's current state, the count value of the incident index of correlation in the objects of statistics example of correspondence is added 1.
This device can further include memory module 53, is used to preserve user basic information and objects of statistics example, and described user basic information comprises the dimensional information of user's current state;
This device can further include acquisition module 54, be used to receive the customer incident message, and when carrying the dimension that this incident changes in the customer incident message, the user basic information of preserving according to the dimension updated stored module 53 of carrying in the customer incident message.
Described statistical module 52, specifically be used for: according to the dimensional information of the User Status of current preservation, search corresponding objects of statistics example, if when finding corresponding objects of statistics example,, the count value of the incident index of correlation in the objects of statistics example is added 1 according to event type, if when not finding corresponding objects of statistics example, create a new objects of statistics example, and according to event type, the count value of the incident index of correlation in the objects of statistics example is added 1.
This device can further include: timer and removing module; Wherein,
Timer is used for after overtime, triggers and removes module;
Remove module, be used to preserve statistics, remove all objects of statistics examples afterwards.
Described memory module 53 also is used to preserve statistics.
This device can further include: computing module, be used for after statistics is finished, and according to user's request, statistics is further analyzed and computing, and the output operation result.
The above is preferred embodiment of the present invention only, is not to be used to limit protection scope of the present invention, all any modifications of being done within the spirit and principles in the present invention, is equal to and replaces and improvement etc., all should be included within protection scope of the present invention.
Claims (11)
1. user behavior statistical method based on customer incident is characterized in that this method comprises:
After receiving a customer incident message, from the user basic information of current preservation, obtain the dimensional information of user's current state;
According to the dimensional information and the event type of user's current state, the count value of the incident index of correlation in the objects of statistics example of correspondence is added 1.
2. method according to claim 1 is characterized in that, obtain the dimensional information of user's current state from the user basic information of current preservation before, this method further comprises:
When carrying the dimension that this incident changes in the customer incident message, upgrade the user basic information of preserving according to user's dimension of carrying in the customer incident message.
3. method according to claim 1 and 2 is characterized in that, described dimensional information and event type according to user's current state add 1 with the count value of the incident index of correlation in the objects of statistics example of correspondence, are specially:
Dimensional information according to the User Status of current preservation, search corresponding objects of statistics example, if when finding corresponding objects of statistics example, according to event type, the count value of the incident index of correlation in the objects of statistics example is added 1,, create a new objects of statistics example if when not finding corresponding objects of statistics example, and, the count value of the incident index of correlation in the objects of statistics example is added 1 according to event type.
4. method according to claim 3 is characterized in that, the dimensional information of described User Status according to current preservation is searched corresponding objects of statistics example, is specially:
According to the dimensional information of the User Status of current preservation, calculate the index of dimensional information correspondence;
According to the index of dimensional information correspondence, search the objects of statistics example of index correspondence.
5. method according to claim 1 is characterized in that, this method further comprises:
Behind the timer expiry, preserve statistics, remove all objects of statistics examples afterwards, restart statistics.
6. according to claim 1,2 or 5 described methods, it is characterized in that this method further comprises:
After primary statistics is finished,, statistics is further analyzed and computing according to user's request, and the output operation result.
7. the user behavior statistic device based on customer incident is characterized in that this device comprises: message analysis module and statistical module; Wherein,
The message analysis module, be used to receive a customer incident message after, from the user basic information of current preservation, obtain the dimensional information of user's current state, and the dimensional information that the user who gets access to is current sends to statistical module;
Statistical module is used for after the dimensional information of receiving user's current state that the message analysis module sends, according to the dimensional information and the event type of user's current state, the count value of the incident index of correlation in the objects of statistics example of correspondence is added 1.
8. device according to claim 7 is characterized in that this device further comprises memory module, is used to preserve user basic information and objects of statistics example, and described user basic information comprises the dimensional information of user's current state.
9. device according to claim 8, it is characterized in that, this device further comprises acquisition module, be used to receive the customer incident message, and when carrying the dimension that this incident changes in the customer incident message, the user basic information of preserving according to the dimension updated stored module of carrying in the customer incident message.
10. according to claim 7,8 or 9 described devices, it is characterized in that this device further comprises: timer and removing module; Wherein,
Timer is used for after overtime, triggers and removes module;
Remove module, be used to preserve statistics, remove all objects of statistics examples afterwards.
11., it is characterized in that this device further comprises computing module according to claim 7,8 or 9 described devices, be used for after statistics is finished, according to user's request, statistics is further analyzed and computing, and the output operation result.
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| PCT/CN2011/071904 WO2012034388A1 (en) | 2010-09-13 | 2011-03-17 | Method and apparatus for user behaviors statistics based on user events |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102307315A (en) * | 2011-04-22 | 2012-01-04 | 赛特斯网络科技(南京)有限责任公司 | User behavior analysis device in Internet protocol television (IPTV) system, and system for realizing analysis application |
| WO2012034388A1 (en) * | 2010-09-13 | 2012-03-22 | 中兴通讯股份有限公司 | Method and apparatus for user behaviors statistics based on user events |
| CN105653568A (en) * | 2014-12-04 | 2016-06-08 | 中兴通讯股份有限公司 | Method and apparatus analyzing user behaviors |
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Also Published As
| Publication number | Publication date |
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| CN101951623B (en) | 2014-11-05 |
| WO2012034388A1 (en) | 2012-03-22 |
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