CN101771766A - Commercial classification system and method of readback history data for assisting operators through directory assistance - Google Patents
Commercial classification system and method of readback history data for assisting operators through directory assistance Download PDFInfo
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- CN101771766A CN101771766A CN200910215871A CN200910215871A CN101771766A CN 101771766 A CN101771766 A CN 101771766A CN 200910215871 A CN200910215871 A CN 200910215871A CN 200910215871 A CN200910215871 A CN 200910215871A CN 101771766 A CN101771766 A CN 101771766A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
A commercial classification system comprises a device for storing readback history data comprising index words input by operators for answering enquiry calls of users and indexed telephone numbers, wherein, the index words are selected based on the experience and knowledge of operators; a device for collecting index words in same commercial groups form the storied readback history data; a device for collecting index results corresponding to the collected index words; a device for classifying the commerce by defining the collected index words as key words of the commerce and storing telephone numbers in the index results corresponding to the defined key words of the commerce in real time to a commerce classification DB based on the storing readback history data; and a device for receiving enquiry calls of users, indexing the commerce classification DB based on the storing readback history data by utilizing index words input by operators and providing index results.
Description
Technical field
The present invention relates to a kind of commercial classification system and method that is used to create the business category that can be used for actual life and fast-changing modern society, its by store in real time by directory enquiry auxiliary connection person input, be used for responding the user and realize about the term of the inquiry of business telephone number and with the corresponding telephone number of this term.
The cross reference of related application
The application requires the priority of on December 30th, 2008 at the 10-2008-136900 korean patent application of Korea S's submission, and its full content is incorporated this paper by reference into.
Background technology
Countries in the world all have unique separately directory enquiry assistant service.For example, exist 114 directory enquiries auxiliary in Korea S.The present invention is based on this directory enquiry assistant service.
Usually, if the user does not know accurate Business Name or address, he provides tediously long description about his required telephone number to operator so.In this case, operator understands user's inquiry, and carrying out provides telephone number in the telephone number of the corresponding commerce of having considered zone (position) based on the retrieval of commerce and to this user.
Directory assistance system has business database (DB).This commerce DB contains a plurality of telephone numbers of each commerce.Herein, according to " normal business classification " commerce is classified.Should " normal business classification " set up by communication providers (Korea S KT company) and annual the renewal once.
Yet in the modern society that changes fast, the update cycle in 1 year is very long.And " the normal business classification " of setting up in industrial circle has lower applicability to actual life.Owing to these reasons, at least one similar keyword is added in the commercial keyword in the normal business classification.Following table 1 shows the exemplary class of commercial keyword like keyword.
[table 1]
| The normal business classification | Similar keyword |
| Wholesale flowers | The gaily decorated basket, fresh flower, flower decoration |
| Florist's shop | Fresh flower, flower decoration |
| Flowers are sent | The gaily decorated basket, florist's shop, fresh flower, the birthday flowers |
Though, be difficult to remember all trade names in the normal business classification partly shown in the table 1.And, be difficult to each commercial feature of correct understanding and between difference.For example, " wholesale flowers ", " florist's shop " all are the commerce relevant with flowers with " flowers are sent ".Yet " wholesale flowers " commercial seller can have florist's shop and run flowers and send commerce.
When the user did not know Business Name accurately and inquiry about the telephone number of the commerce relevant with flowers, operator understood user's inquiry and judges according to his/her and imports normally used keyword in actual life.Then, retrieve at least one normal business corresponding with similar keyword.Yet in some cases, retrieval may be failed.Operator chooses the commerce more approaching with this user's inquiry, and the businessman's relevant with flowers who is positioned at user's desired zone telephone number is provided to the user by further understanding this user's inquiry with user's extra talk.
In above-mentioned table 1, the normal business classification does not comprise new commerce and/or work, primary commercial and/or work etc.For example, when the telephone number of user inquiring " sommelier training organization ", " handsome boy's steak house " etc., because user's inquiry contains the modifier content, so operator is difficult to retrieve and the corresponding commerce of this user's inquiry.And when operator imported similar keyword repeatedly, he depended on his/her individual retrieval capability, and this causes unsettled service quality.
Summary of the invention
The present invention is designed to address the above problem, therefore, the object of the present invention is to provide the directory enquiry assistant service of the commercial classification system DB that utilization sets up based on directory enquiry auxiliary connection person's retaking of a year or grade historical data, this is to be used for responding the user about the corresponding telephone number of retrieves historical, extraction and term of the inquiry of business telephone number and store this term and this corresponding telephone number is finished by collecting to carry out.
In order to achieve the above object, the invention provides the commercial classification system of the retaking of a year or grade history of utilizing directory enquiry auxiliary connection person.Real-time business category is created and stored in described system based on directory enquiry auxiliary connection person's retaking of a year or grade history, and described system comprises the business category server.Described business category server comprises: the device that is used to store retaking of a year or grade history, described retaking of a year or grade history comprise by operator input be used for answering user's the term of query call and the telephone number of result for retrieval, described term is based on that described operator's Heuristics chooses; Be used for collecting the device of the term of same commercial group from the retaking of a year or grade history of being stored; Be used to collect device with the collected corresponding result for retrieval of term; Be used for device that commerce is classified, by collected term being defined as commercial keyword and will storing in real time with the telephone number of the corresponding result for retrieval of defined commercial keyword among the business category DB based on retaking of a year or grade history commerce is classified; And be used to receive described user's query call, by utilizing the device of by the described term of described operator's input described business category DB based on retaking of a year or grade history being retrieved and provides result for retrieval.
Preferably, described business category server further comprises the device of the quantity that is used for definite preferential retaking of a year or grade service order person.Describedly be used for determining that the device of preferential retaking of a year or grade service order person's quantity has the functional module that at least one is selected from following functional module: be used for the functional module of predetermined percentage that quantity with preferential retaking of a year or grade service order person is defined as total telephone number in every commerce and/or zone; Be used for the functional module that the preferential retaking of a year or grade service order person's in default every commerce and/or zone predetermined quantity and auction or bid by described subscriber distribute commercial keyword; And be used for the functional module of predetermined percentage that quantity with preferential retaking of a year or grade service order person is defined as total query call in every commerce and/or zone.
Preferably, the total quantity of every month query call by will be in the commerce under each telephone number is divided by the described predetermined percentage of the quantity of the required query call of each telephone number being determined in every month the described total query call in every commerce and/or the zone.
In addition, described business category server further comprises: be used to receive the user to the order of preferential retaking of a year or grade service and described user is registered as preferential retaking of a year or grade service order person's device; And the device that is used for when described operator retrieves described business category DB based on retaking of a year or grade history, recommending described preferential retaking of a year or grade service order person's telephone number.
In addition, described business category server has the functional module that any one is selected from following functional module: the functional module that is used for providing in same commercial and/or zone with the retaking of a year or grade frequency that equates preferential retaking of a year or grade service order person's telephone number; And be used for preferential retaking of a year or grade service order person's telephone number is carried out classification and provides described telephone number so that the telephone number of higher level has the functional module of bigger retaking of a year or grade frequency than the telephone number of lower grade.
Simultaneously, the invention provides the business category method of the retaking of a year or grade history of utilizing directory enquiry auxiliary connection person.Real-time business category is created and stored to described method based on directory enquiry auxiliary connection person's retaking of a year or grade history.Described method is carried out and be may further comprise the steps by the business category server: (S41) storage retaking of a year or grade history, described retaking of a year or grade history comprise by operator input be used for answering user's the term of query call and the telephone number of result for retrieval, described term is based on that described operator's Heuristics chooses; (S42) term of collection same commercial group from the retaking of a year or grade history of being stored; (S43) collect and the collected corresponding result for retrieval of term; (S44) commerce is classified, by collected term being defined as commercial keyword and will storing in real time with the telephone number of the corresponding result for retrieval of defined commercial keyword among the business category DB based on retaking of a year or grade history; And the query call that (S45) receives described user, utilize by the described term of described operator's input and retrieve and provide result for retrieval described business category DB based on retaking of a year or grade history.
The invention effect
The commercial classification system and the method for directory enquiry auxiliary connection person's retaking of a year or grade historical data utilized according to the present invention chosen term, this term is defined as commercial keyword and stores telephone number corresponding by the Heuristics of using operator from user's query contents.Therefore, the present invention creates in real time and stores the business category data, comprises new commerce and/or work, primary commercial and/or work etc., thereby has reduced retrieval time and increased the retrieval opportunity of success.
Description of drawings
With reference to the description of accompanying drawing to execution mode, other targets of the present invention and aspect will become obviously by following, in the accompanying drawings:
Fig. 1 is the schematic diagram that shows according to the structure of the commercial classification system of embodiment of the present invention;
Fig. 2 is the schematic diagram that shows according to the internal structure of the business category server of embodiment of the present invention;
Fig. 3 is the indicative flowchart according to the business category method of embodiment of the present invention; And
Fig. 4 is the indicative flowchart of preferential retaking of a year or grade method of servicing among Fig. 3.
Embodiment
Below, with reference to the accompanying drawings embodiments of the present invention are elaborated.
1. system
Fig. 1 is the schematic diagram that shows according to the structure of the commercial classification system 1 of embodiment of the present invention.
Commercial classification system 1 according to embodiment of the present invention connects via wired or wireless telephone network and/or internet network (for example, Public Switched Telephone Network (PSTN) and/or data network).Commercial classification system 1 comprises: user terminal 2 is used to send user's commercial query call; Manner at operator terminals 3 is used to receive the user's who is dispensed to it commercial query call and the retaking of a year or grade telephone number by the commerce of user's request; And business category server 4, be used for utilizing at the term of manner at operator terminals 3 inputs and retrieve based on the business category of retaking of a year or grade history and telephone number as result for retrieval is provided.
Manner at operator terminals 3 automatic receptions are dispensed to the user's of this manner at operator terminals 3 commercial query call by phone secondary server (for example, 114 servers).Operator and user's communication are listened attentively to the required content of user, and utilize his/her experience retrieval capability input term.The corresponding telephone number of term of 4 retrievals of business category server and this input.The telephone number of being retrieved is provided to this user by operator's voice or the sound of automation (can from automatic call back).Manner at operator terminals 3 and business category server 4 can carry out data communication via industrial siding.
For example, if user inquiring " calling carrier " or " buffet ", and operator imports " calling carrier " or " buffet " among the commercial DB as term in a conventional manner, so should the retrieval failure.At this moment, if operator imports " calling carrier " or " buffet " among the Business Name DB according to his experience of self, should retrieve successfully so.Then, the telephone number retrieved of operator report and provide telephone number arbitrarily through user's agreement.
In above-mentioned example, because " calling carrier " or " buffet " they are not commercial keywords, thereby the retrieval failure.Can be " transportation ", " taxi " etc. with " calling carrier " corresponding commercial keyword.Similarly, can be " restaurant " etc. with " buffet " corresponding commercial keyword.Operator knows accurate commercial keyword and is not easy.
Simultaneously, the present invention will and provide to user's telephone number by the term of operator input and be stored as the retaking of a year or grade historical data.At this moment, term is that trade name still is that Business Name is all unimportant.The retaking of a year or grade historical data of being stored is used for extracting the term of same commercial group.Term that is extracted and telephone number corresponding are stored in the corresponding commerce of DB.Therefore, the present invention has realized utilizing the part keyword that obtains from user's query contents to carry out the telephone number retrieval.And the present invention has realized can be auxiliary in response to the request of new commerce, primary commercial etc. being carried out directory enquiry.
Fig. 2 is the schematic diagram that shows according to the internal structure of the business category server 4 of embodiment of the present invention.
Preferably, for by utilizing the business category based on retaking of a year or grade history that preferential retaking of a year or grade service is provided, business category server 4 comprises: preferential retaking of a year or grade subscriber quantity is determined device 46, is used for default preferential retaking of a year or grade service order person's quantity; Preferential retaking of a year or grade service order device 47 is used to receive the user and is registered as preferential retaking of a year or grade service order person to the order of preferential retaking of a year or grade service and with this user; And preferential retaking of a year or grade telephone number recommendation apparatus 48, be used to recommend preferential retaking of a year or grade service order person's telephone number.
Be used for reference, in response to user's query call, preferential retaking of a year or grade service priority ground is provided at the telephone number of the preferential retaking of a year or grade service order person in a plurality of telephone numbers in the commerce to the user.
In addition, preferential retaking of a year or grade subscriber quantity determines that device 46 has: total telephone number evaluation function module 461 is used for quantity with preferential retaking of a year or grade service order person and is defined as predetermined percentage at total telephone number in corresponding each commerce and/or zone; Competitive bidding functional module 462 is used for default preferential retaking of a year or grade service order person's quantity and auction or bid by the subscriber distribute commercial keyword; And retaking of a year or grade quantity evaluation function module 463, be used for quantity with preferential retaking of a year or grade service order person and be defined as predetermined percentage at total query call in corresponding each commerce and/or zone.
In addition, preferential retaking of a year or grade telephone number recommendation apparatus 48 has: divide equally retaking of a year or grade functional module 481, be used for providing with the retaking of a year or grade frequency that equates preferential retaking of a year or grade service order person's telephone number; And classification retaking of a year or grade functional module 482, be used for telephone number to preferential retaking of a year or grade service order person and carry out classification and provide this preferential retaking of a year or grade service order person's telephone number so that the telephone number of higher level has bigger retaking of a year or grade frequency than the telephone number of lower grade.
Hereinafter, will the function and the operation of the assembly of commercial classification system 1 and business category server 4 be described.
2. method
Preferably, incorporate into by making up above-mentioned commercial classification system 1 according to the business category method of the retaking of a year or grade historical data of utilizing directory enquiry auxiliary connection person of embodiment of the present invention.
Fig. 3 is the indicative flowchart according to the business category method of embodiment of the present invention.
The user is via telecommunications or internet and by utilizing user terminal 2 to the required telephone number of business category server 4 inquiries, and receives required telephone number.In this step, the retaking of a year or grade history store 41 of business category server 4 will store (S41) among the DB into as the retaking of a year or grade historical data in real time by the term of operator's input and the telephone number of result for retrieval.
After storing this retaking of a year or grade historical data in real time, term gathering-device 42 extracts and collects the term of same commercial group in real time from the retaking of a year or grade historical data.And, the telephone number (S43) of 42 extractions of term gathering-device and collection and the collected corresponding result for retrieval of term.
After the telephone number of term and corresponding result for retrieval is collected in real time, based on the business category device 44 of retaking of a year or grade history by the term of collected same commercial group and collected telephone number being stored into based on coming among the business category DB441 of retaking of a year or grade history to commerce classify in real time (S44).This step is the real time data structure based on the business category DB441 of retaking of a year or grade history.
Then, when manner at operator terminals 3 when user terminal 2 receives commercial query call, operator chooses term intuitively from user's query contents, and this term is imported as commercial keyword.Business category DB441 based on retaking of a year or grade history is retrieved by utilizing based on the commercial indexing unit 45 of retaking of a year or grade history, and telephone number (S45) with the corresponding result for retrieval of this keyword is provided by the keyword of operator's input.Subsequently, the telephone number of operator's result for retrieval that will show on screen is informed the user.
Like this, form based on user's query contents and based on the keyword of operator's Heuristics input based on the business category DB441 of retaking of a year or grade history.And, based on the business category DB441 of retaking of a year or grade history the speech that generally uses in the actual life is stored as commercial keyword, thereby, allow new commerce, primary commercial etc. are retrieved.Therefore, reduced retrieval time and increased the retrieval opportunity of success.
Fig. 4 is the indicative flowchart of preferential retaking of a year or grade method of servicing among Fig. 3.
Preferential retaking of a year or grade service priority of the present invention ground provides the telephone number that is stored in based among the business category DB441 of retaking of a year or grade history to the user.
Preferential retaking of a year or grade subscriber quantity is determined device 46 definite preferential retaking of a year or grade service order persons' quantity (S46).To the restriction of subscriber's quantity is the interests of preferential retaking of a year or grade service to be provided and therefrom to obtain fairly high profit for the subscriber to limited number relatively.
More specifically, total telephone number evaluation function module 461 is defined as subscriber's quantity the predetermined percentage (S461) of the total telephone number in corresponding each commerce and/or zone.For example, the total quantity of supposing telephone number is 100 and predetermined percentage is 20%, and so only 20 subscribers can be incorporated as preferential retaking of a year or grade service order person.The default subscribers' of competitive bidding functional module 462 quantity and auction or bid by the subscriber come the commercial keyword (S462) of priority allocation.For example, that supposes telephone number adds up to 100 and subscriber's limited number is 10, and 10 subscribers by inch of candle or bid and by the commercial keyword of priority allocation so.Therefore, if mate with the keyword to the subscriber under the hammer, then preferentially provide corresponding subscriber's telephone number by the keyword of operator input.Retaking of a year or grade quantity evaluation function module 463 is defined as subscriber's quantity the predetermined percentage (S463) of the total query call in corresponding each commerce and/or zone.For example, suppose that every month, the query call par was 100 every commerce and/or zones, and predetermined percentage is 10%, so only 10 subscribers can be incorporated as preferential retaking of a year or grade service order person.In addition, call distribution functional module can be by using for the value of query call and subscriber's quantity is determined to limited quantity.For example, the total quantity of supposing query call is 100 and 5 query calls preferentially is dispensed to the subscriber, so by with 100 callings divided by 5 callings, only 20 subscribers can be incorporated as preferential retaking of a year or grade service order person.
After the quantity of having determined preferential retaking of a year or grade service order person, preferential retaking of a year or grade service order device 47 receives the user's who is no more than determined subscriber's quantity order, and these users are registered as preferential retaking of a year or grade service order person (S47).
After the order of finishing preferential retaking of a year or grade service, when operator receives user's query call and imports term, the preferential telephone number (S48) of recommending preferential retaking of a year or grade service order person in the preferential telephone number of retaking of a year or grade telephone number recommendation apparatus 48 in corresponding commerce.Then, operator preferentially is provided at the telephone number of being recommended that shows on the screen to the user.
More specifically, dividing equally retaking of a year or grade functional module 481 provides preferential retaking of a year or grade service order person's telephone number to the user, so that all preferential retaking of a year or grade service order persons' telephone number has equal retaking of a year or grade frequency (S481).482 couples of preferential retaking of a year or grade service order persons' of classification retaking of a year or grade functional module telephone number carries out classification and provides preferential retaking of a year or grade service order person's telephone number to the user, so that the telephone number of higher level has bigger retaking of a year or grade frequency (S482) than the telephone number of lower grade.For example, classification retaking of a year or grade functional module 482 control retaking of a year or grade frequencies, so that the retaking of a year or grade frequency of the telephone number of the first estate is greater than the retaking of a year or grade frequency of the telephone number of second grade, and the retaking of a year or grade frequency of the telephone number of second grade is greater than the retaking of a year or grade frequency of the telephone number of the tertiary gradient, or the like.
Hereinbefore, with reference to accompanying drawing, the commercial classification system and the method for directory enquiry auxiliary connection person's retaking of a year or grade historical data utilized according to the present invention described in detail.Yet the description that this paper proposes just only is used for the preferred embodiment of illustration purpose, but not is intended to limit the scope of the invention, thereby, it should be understood that and do not departing under the spirit and scope of the invention situation, can make other to the present invention and be equal to and revise.
Claims (10)
1. commercial classification system is used for creating and store real-time business category based on directory enquiry auxiliary connection person's retaking of a year or grade history, and described system comprises:
The business category server comprises:
Be used to store the device of retaking of a year or grade history, described retaking of a year or grade history comprise by operator input be used for answering user's the term of query call and the telephone number of result for retrieval, described term is based on that described operator's Heuristics chooses;
Be used for collecting the device of the term of same commercial group from the retaking of a year or grade history of being stored;
Be used to collect device with the collected corresponding result for retrieval of term;
Be used for device that commerce is classified, by collected term being defined as commercial keyword and will storing in real time with the telephone number of the corresponding result for retrieval of defined commercial keyword in the business category database (DB) based on retaking of a year or grade history commerce is classified; And
Be used to receive described user's query call, by utilizing the device of by the described term of described operator's input described business category DB based on retaking of a year or grade history being retrieved and provides result for retrieval.
2. commercial classification system according to claim 1, wherein,
Described business category server further comprises the device of the quantity that is used for definite preferential retaking of a year or grade service order person, and,
Described device has at least one functional module that is selected from following functional module:
Be used for the functional module of predetermined percentage that quantity with preferential retaking of a year or grade service order person is defined as total telephone number in every commerce and/or zone;
Be used for the functional module that the preferential retaking of a year or grade service order person's in default every commerce and/or zone predetermined quantity and auction or bid by described subscriber distribute commercial keyword; And
Be used for the functional module of predetermined percentage that quantity with preferential retaking of a year or grade service order person is defined as total query call in every commerce and/or zone.
3. commercial classification system according to claim 2, wherein,
The total quantity of every month query call by will be in the commerce under each telephone number is divided by the described predetermined percentage of the quantity of the required query call of each telephone number being determined in every month the described total query call in every commerce and/or the zone.
4. commercial classification system according to claim 2, wherein,
Described business category server further comprises:
Be used to receive the user to the order of preferential retaking of a year or grade service and described user is registered as preferential retaking of a year or grade service order person's device; And
Be used for when described operator retrieves described business category DB based on retaking of a year or grade history, recommending the device of described preferential retaking of a year or grade service order person's telephone number.
5. according to any described commercial classification system in the claim 1 to 4, wherein,
Described business category server has the functional module that any one is selected from following functional module:
Be used for providing in same commercial and/or zone the functional module of preferential retaking of a year or grade service order person's telephone number with the retaking of a year or grade frequency that equates; And
Be used for preferential retaking of a year or grade service order person's telephone number is carried out classification and provides described telephone number so that the telephone number of higher level has the functional module of bigger retaking of a year or grade frequency than the telephone number of lower grade.
6. the business category method is used for creating and store real-time business category based on directory enquiry auxiliary connection person's retaking of a year or grade history, said method comprising the steps of:
In the business category server,
(S41) storage retaking of a year or grade history, described retaking of a year or grade history comprise by operator's input be used for answering user's the term of query call and the telephone number of result for retrieval, described term is based on that described operator's Heuristics chooses;
(S42) term of collection same commercial group from the retaking of a year or grade history of being stored;
(S43) collect and the collected corresponding result for retrieval of term;
(S44) commerce is classified, by collected term being defined as commercial keyword and will storing in real time with the telephone number of the corresponding result for retrieval of defined commercial keyword among the business category DB based on retaking of a year or grade history commerce is classified; And
(S45) result for retrieval is retrieved and provided to the described user's of reception query call by utilizing by the described term of described operator's input to described business category DB based on retaking of a year or grade history.
7. business category method according to claim 6, wherein,
In described business category server, described method further comprises the step (S46) of the quantity of determining preferential retaking of a year or grade service order person, and,
Described step S46 utilizes at least one to be selected from the step of following steps:
Be used for the step of predetermined percentage that quantity with preferential retaking of a year or grade service order person is defined as total telephone number in every commerce and/or zone;
Be used for the step that the preferential retaking of a year or grade service order person's in default every commerce and/or zone predetermined quantity and auction or bid by described subscriber distribute commercial keyword; And
Be used for the step of predetermined percentage that quantity with preferential retaking of a year or grade service order person is defined as total query call in every commerce and/or zone.
8. business category method according to claim 7, wherein,
The total quantity of every month query call by will be in the commerce under each telephone number is divided by the described predetermined percentage of the quantity of the required query call of each telephone number being determined in every month the described total query call in every commerce and/or the zone.
9. business category method according to claim 6, wherein,
In described business category server, described method further may further comprise the steps:
(S47) receive the user and be registered as preferential retaking of a year or grade service order person to the order of preferential retaking of a year or grade service and with described user; And
(S48) after described operator retrieves described business category DB based on retaking of a year or grade history, recommend described preferential retaking of a year or grade service order person's telephone number.
10. according to any described business category method in the claim 6 to 9, wherein,
In described business category server, described method utilizes any one to be selected from the step of following steps:
Be used for providing in same commercial and/or zone the step of preferential retaking of a year or grade service order person's telephone number with the retaking of a year or grade frequency that equates; And
Be used for preferential retaking of a year or grade service order person's telephone number is carried out classification and provides described telephone number so that the telephone number of higher level has the step of bigger retaking of a year or grade frequency than the telephone number of lower grade.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| KR10-2008-0136900 | 2008-12-30 | ||
| KR1020080136900A KR20100078598A (en) | 2008-12-30 | 2008-12-30 | Business category classifying system for using responding history of telephone number guider |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101771766A true CN101771766A (en) | 2010-07-07 |
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ID=42504345
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN200910215871A Pending CN101771766A (en) | 2008-12-30 | 2009-12-30 | Commercial classification system and method of readback history data for assisting operators through directory assistance |
Country Status (2)
| Country | Link |
|---|---|
| KR (1) | KR20100078598A (en) |
| CN (1) | CN101771766A (en) |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102270237A (en) * | 2011-08-05 | 2011-12-07 | 北京吉亚互联科技有限公司 | Method and system for detecting user source |
| CN102546977A (en) * | 2010-12-16 | 2012-07-04 | 上海博泰悦臻电子设备制造有限公司 | Method for processing calling information and processing system of method |
| CN104412570A (en) * | 2012-07-09 | 2015-03-11 | 株式会社Ｎｅｓ | 411 telephone number directory assistance system providing associated company information, and information service method of same |
| CN109327628A (en) * | 2018-12-01 | 2019-02-12 | 杨耿 | Intelligent sound calling system and method |
| CN110602336A (en) * | 2019-08-29 | 2019-12-20 | 绍兴文理学院 | Call center management method and system based on block chain |
-
2008
- 2008-12-30 KR KR1020080136900A patent/KR20100078598A/en active Search and Examination
-
2009
- 2009-12-30 CN CN200910215871A patent/CN101771766A/en active Pending
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102546977A (en) * | 2010-12-16 | 2012-07-04 | 上海博泰悦臻电子设备制造有限公司 | Method for processing calling information and processing system of method |
| CN102270237A (en) * | 2011-08-05 | 2011-12-07 | 北京吉亚互联科技有限公司 | Method and system for detecting user source |
| CN104412570A (en) * | 2012-07-09 | 2015-03-11 | 株式会社Ｎｅｓ | 411 telephone number directory assistance system providing associated company information, and information service method of same |
| CN109327628A (en) * | 2018-12-01 | 2019-02-12 | 杨耿 | Intelligent sound calling system and method |
| CN109327628B (en) * | 2018-12-01 | 2021-03-05 | 苏强 | Intelligent voice calling system and method |
| CN110602336A (en) * | 2019-08-29 | 2019-12-20 | 绍兴文理学院 | Call center management method and system based on block chain |
| CN110602336B (en) * | 2019-08-29 | 2021-01-26 | 绍兴文理学院 | Call center management method and system based on block chain |
Also Published As
| Publication number | Publication date |
|---|---|
| KR20100078598A (en) | 2010-07-08 |
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