CN101754141A - Businessman customer service terminal and system based on short messages - Google Patents
Businessman customer service terminal and system based on short messages Download PDFInfo
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- CN101754141A CN101754141A CN200910243567A CN200910243567A CN101754141A CN 101754141 A CN101754141 A CN 101754141A CN 200910243567 A CN200910243567 A CN 200910243567A CN 200910243567 A CN200910243567 A CN 200910243567A CN 101754141 A CN101754141 A CN 101754141A
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Abstract
The invention provides a businessman customer service terminal and a system based on short messages and provides a businessman short message service terminal and a businessman comprehensive service web page for a businessman, a buyer or a customer carries out information interaction with the businessman through the businessman short message service terminal by phone short messages, selects the businessman on the businessman comprehensive service web page by using a mobile phone number, and is capable of sending the short messages to the businessman short message service terminal of the businessman, if the trade is selected, remote trade is determined through the information interaction of a businessman network server and the businessman short message service terminal, wherein the trade comprises: booking tables, booking carports, booking dinner and self fetching, subscribing and fetching on site.
Description
Technical field
The present invention relates to communication technical field, particularly a kind of Businessman customer service terminal and system based on short message carry out the mutual technical solution of online information to provide with its client to trade company on communication network.
Background technology
In the present communications field, trade company is undertaken alternately by voice call mode and its client, or is undertaken alternately by the Internet instant communication mode and its client.For the voice call interactive mode, have following defective: 1, trade company's voice call customer service throughput is less, and the line is busy easily; 2, the telephone set of general trade company is not equipped with the calling record function, and answer waiter's not supervision of service quality of trade company if telephone set is equipped with recording, also exists recording examination efficient low, takies memory space.For the Internet instant messaging interactive mode, need the client to operate on the internet, can't provide service to the telephone subscriber that can't surf the Net.
But,, do not have the technical scheme that overcomes above-mentioned defective at present through inventor's retrieval.
Summary of the invention
In view of this, the object of the present invention is to provide a kind of Businessman customer service terminal and system based on short message, carry out the mutual technical solution of online information on communication network, to provide with its client by short message to trade company, thus based on note carry out commodity transaction professional with the customer relationship business.
Series technical project of the present invention is as follows:
A kind of trade company's service terminal based on short message is characterized in that, is the computer network terminal that comprises following functional module:
Short massage remote transaction program module is communicated by letter with merchant web server by data network; If receive the transaction short message that forwards from merchant web server, then point out trade company to receive or refuse and operate, for the transaction of trade company's reception, with the merchant web server communication interaction and after confirming, set up the formation of transaction identification sign indicating number, described transaction comprises predetermined and/or forward purchasing; Apply for that to the client who concludes the business sends the affirmation short message relevant with transaction; Described merchant web server is a web server computer, is used to provide trade company integrated service interface, comprises displaying, editor and the transaction interface of trade company's commodity or service; Be used for providing by the service of Mobile Directory Number as user name login trade company integrated service interface to trade company or the client of trade company; Be used to the short message transaction program that the server of network service is provided;
The as seen program module, be used for reading client's transaction identification sign indicating number by the transaction identification decoding apparatus, provide the service of completing a business transaction to the transaction identification sign indicating number in the formation of transaction identification sign indicating number, described transaction identification sign indicating number comprises the magnetic stripe card identification code of client's Mobile Directory Number binding, the radio frequency label identification code and/or the interim transaction identification password that distributes of client's Mobile Directory Number binding;
The professional remote maintenance program module of trade company is used for trade company upgrades trade company oneself on the commodity network server product or information on services, notice information, and/or wait for predetermined resource information;
The short message interactive module is used to realize that be the short message contact telephone number of trade company with Mobile Directory Number as the short message communication number of short message customer service; Be used for selecting the client and sending SMS message to the client who selects at customer list; Be used to receive client's short message, show that according to the time sequencing tabulation trade company can reply selectively.
Described merchant web server is before sending the transaction short message to short massage remote transaction program module, judge whether transaction client's Mobile Directory Number has bound the transaction identification sign indicating number, if the client does not have the bound transaction identification code, then, set up described client's the Mobile Directory Number and the corresponding relation record of transaction identification sign indicating number with described customer interaction.
Described short massage remote transaction program module, as seen program module, the professional remote maintenance program module of trade company and short message interactive module can be integrated in the client-side program and realize.
Described transaction further comprises predetermined seats in a restaurant, predetermined parking stall and/or Reserved seating.
A kind of trade company's service system based on short message is characterized in that, comprising:
Trade company's short message service terminal, it is a kind of trade company's service terminal based on short message, for trade company provide and its client between short message interactive service interface, for trade company provides the remote transaction service interface of commodity or service, for trade company provides the service interface of completing a business transaction based on the remote transaction of transaction identification sign indicating number;
Merchant web server is the network computer database server, by signaling link and/or data link and the interconnection of mobile communication core net, is used for sending SMS message to Mobile Directory Number; By data network and a plurality of trade companies short message service terminal interconnect; Be used to trade company that unified trade company integrated service interface is provided, comprise displaying, editor and the transaction interface of trade company's commodity or service; Be used for providing by the service of Mobile Directory Number as user name login trade company integrated service interface to trade company or the client of trade company; Be used to trade company's short message service terminal that network communication services device program is provided; If commodity or service that buyer user selects trade company to provide on trade company integrated service interface, then submit transaction request to, merchant web server sends to trade company's short message service terminal to described transaction request with transaction short message form, short message service terminal notifying trade company of trade company receives or refuses operation, trade company's short message service terminal sends to merchant web server communication to the transaction that trade company receives, after merchant web server and described buyer's user interactions are determined transaction results, be notified to trade company's short message service terminal, the short message service terminal is set up the formation of transaction identification sign indicating number, and applies for that to the client who concludes the business sends the affirmation short message relevant with described transaction;
Mobile telephone terminal is used for receiving and sends SMS message, and the user is mutual with merchant web server on trade company integrated service interface as user name by Mobile Directory Number, sends SMS message to the short message contact telephone number of trade company.
Described merchant web server further comprises Short Message Mobile Terminated, is used to receive the note that the client sends to the short message contact telephone number of trade company, by data network described note is transmitted to trade company's short message service terminal.
Described trade company short message service terminal further comprises mobile communication module, by the data link connection merchant web server of described mobile communication module.
Described trade company short message service terminal further comprises mobile communication module, receive and send SMS message by described mobile communication module, the short message that receives is sent to the short message interactive module, for trade company provides short message interactive service interface based on mobile communication module.
Effect of the present invention is: provide trade company's short message service terminal and trade company's integrated service webpage to trade company, the buyer or client carry out information interaction by call short message through trade company's short message service terminal and trade company, use Mobile Directory Number to select trade company at trade company's integrated service webpage, can send SMS message to trade company's short message service terminal of trade company, if option dealing, then mutual through trade company's webserver and trade company's short message service terminal information, determine remote transaction, comprise predetermined seats in a restaurant, predetermined parking stall, eat surely and ask for, order and then on-the-spot the extraction.
Description of drawings
Fig. 1 is the optimum decision system structure chart that the present invention is based on trade company's customer service of short message.
Fig. 2 is based on the system construction drawing of embodiment one of trade company's customer service of short message.
Fig. 3 is based on the system construction drawing of embodiment two of trade company's customer service of short message.
Embodiment
Consult Fig. 1, Fig. 1 is based on the optimum decision system structure chart of trade company's customer service of short message, wherein,
Trade company's short message service terminal 110 is by data link and/or signaling link and 130 interconnection of mobile communication core net, and the agreement of stipulating by mobile communication telecom operators communicates;
1101 trade companies short message service terminal 1 to the short message service terminal N of 110N trade company is by internal data network 120 and merchant web server 100 interconnection, and the socket (Socket) of employing TCP/IP is set up logical links and connected, and communicates by http protocol.
A kind of trade company's service terminal based on short message comprises the computer network terminal of following functional module:
Short massage remote transaction program module is communicated by letter with merchant web server 100 by internal data network 120; If receive the transaction short message that forwards from merchant web server 100, then point out trade company to receive or refuse and operate, transaction for trade company's reception, with merchant web server 100 communication interactions and after confirming, set up the formation of transaction identification sign indicating number, described transaction comprises predetermined and/or forward purchasing; Apply for that to the client who concludes the business sends the affirmation short message relevant with transaction; Merchant web server 100 is web server computers, is used to provide trade company integrated service interface, comprises displaying, editor and the transaction interface of trade company's commodity or service; Be used for providing by the service of Mobile Directory Number as user name login trade company integrated service interface to trade company or the client of trade company; Be used to the short message transaction program that the server of network service is provided;
The as seen program module, be used for reading client's transaction identification sign indicating number by the transaction identification decoding apparatus, provide the service of completing a business transaction to the transaction identification sign indicating number in the formation of transaction identification sign indicating number, described transaction identification sign indicating number comprises the magnetic stripe card identification code of client's Mobile Directory Number binding, the radio frequency label identification code and/or the interim transaction identification password that distributes of client's Mobile Directory Number binding;
The professional remote maintenance program module of trade company is used for trade company upgrades trade company oneself on commodity network server 100 product or information on services, notice information, or wait for predetermined resource information;
The short message interactive module is used to realize that be the short message contact telephone number of trade company with Mobile Directory Number as the short message communication number of short message customer service; Be used for selecting the client and sending SMS message to the client who selects at customer list; Be used to receive client's short message, show that according to the time sequencing tabulation trade company can reply selectively.
Described short massage remote transaction program module, as seen program module, the professional remote maintenance program module of trade company and short message interactive module can be integrated in the client-side program and realize.
Described transaction further comprises predetermined seats in a restaurant, predetermined parking stall, Reserved seating.
A kind of trade company's service system based on short message comprises:
1101 trade companies short message service terminal 1 to the short message service terminal N of 110n trade company, all be based on trade company's service terminal of short message, for trade company provide and its client between short message interactive service interface, for trade company provides the remote transaction service interface of commodity or service, for trade company provides the service interface of completing a business transaction based on the remote transaction of transaction identification sign indicating number;
Merchant web server 100 is network computer database servers, by signaling link congratulate/or data link interconnect with mobile communication core net 130, be used for sending SMS message to Mobile Directory Number; By internal data network 120 and a plurality of trade companies short message service terminal interconnect; Be used to trade company that unified trade company integrated service interface is provided, comprise displaying, editor and the transaction interface of trade company's commodity or service; Be used for providing by the service of Mobile Directory Number as user name login trade company integrated service interface to trade company or the client of trade company; Be used to trade company's short message service terminal that network communication services device program is provided; If commodity or service that buyer user selects trade company to provide on trade company integrated service interface, then submit transaction request to, merchant web server 100 sends to trade company's short message service terminal to described transaction request with transaction short message form, short message service terminal notifying trade company of trade company receives or refuses operation, the transaction that trade company's short message service terminal receives trade company sends to merchant web server 100 communications, after merchant web server 100 is determined transaction results with described buyer's user interactions, be notified to trade company's short message service terminal, the short message service terminal is set up the formation of transaction identification sign indicating number, and applies for that to the client who concludes the business sends the affirmation short message relevant with described transaction;
The short message service terminal 110i of trade company further comprises mobile communication module, by the data link connection merchant web server 100 of described mobile communication module.
The short message service terminal 110i of trade company further comprises mobile communication module, receive and send SMS message by described mobile communication module, the short message that receives is sent to the short message interactive module, for trade company provides short message interactive service interface based on mobile communication module.
Consult Fig. 2, Fig. 2 is based on the system construction drawing of embodiment one of trade company's customer service of short message, wherein,
The bottom hardware module of the short message interactive module of the service terminal 110i of trade company is realized by the mobile communication module of computer pcmcia interface or USB interface.
The mobile phone user selects trade company and submits transaction at the trade company integrated service interface of merchant web server 100, after merchant web server 100 is confirmed with described user interactions, the short message service terminal 110i of trade company under the trade company that the user selects sends the transaction short message, the short message service terminal 110i of trade company receives the transaction short message from merchant web server 100, then point out trade company to receive or refuse and operate, transaction for trade company's reception, with merchant web server 100 communication interactions and after confirming, after setting up the formation of transaction identification sign indicating number, apply for that to the client who concludes the business sends the affirmation short message relevant with transaction by the mobile communication module of short message interactive module.
The mobile phone user selects trade company and submits note at the trade company integrated service interface of merchant web server 100, after merchant web server 100 was confirmed with described user interactions, the SUBMIT_SM instruction by the SMPP agreement sent described note through short message service center to the short message contact telephone number of the trade company that the user selects; After the short message interactive module of the service terminal 110i of trade company receives short message, be submitted in trade company's customer service program of the service terminal 110i of trade company, trade company can optionally reply or answer.
Consult Fig. 3, Fig. 3 is based on the system construction drawing of embodiment two of trade company's customer service of short message, wherein,
Position update instruction by the signalling system No.7 MAP all is registered to the short message contact telephone number of all trade companies on the merchant web server 100, makes merchant web server 100 become the virtual VLR Visitor Location Register VLR of the short message contact telephone number of trade company.
The mobile phone user selects trade company and submits transaction at the trade company integrated service interface of merchant web server 100, after merchant web server 100 is confirmed with described user interactions, the short message service terminal 110i of trade company under the trade company that the user selects sends the transaction short message, the short message service terminal 110i of trade company receives the transaction short message from merchant web server 100, then point out trade company to receive or refuse and operate, transaction for trade company's reception, with merchant web server 100 communication interactions and after confirming, after setting up the formation of transaction identification sign indicating number, by applying for that to the client who concludes the business sends the affirmation short message relevant with transaction with merchant web server 100 communications.
The mobile phone user selects trade company and submits note at the trade company integrated service interface of merchant web server 100, after merchant web server 100 was confirmed with described user interactions, the short message service terminal 110i of trade company under the trade company that the user selects sent described note by internal data network 120; After the short message interactive module of the service terminal 110i of trade company receives short message, be submitted in trade company's customer service program of the service terminal 110i of trade company, trade company can optionally reply or answer.
Above-described examples of implementation only are preferred implementations of the present invention; should be understood that; for those skilled in the art; under the prerequisite that does not break away from the principle of the invention; can also make some improvement, combination and retouching, these improvement, combination and retouching also should be considered as protection scope of the present invention.
Claims (8)
1. the trade company's service terminal based on short message is characterized in that, is the computer network terminal that comprises following functional module:
Short massage remote transaction program module is communicated by letter with merchant web server by data network; If receive the transaction short message that forwards from merchant web server, then point out trade company to receive or refuse and operate, for the transaction of trade company's reception, with the merchant web server communication interaction and after confirming, set up the formation of transaction identification sign indicating number, described transaction comprises predetermined and/or forward purchasing; Apply for that to the client who concludes the business sends the affirmation short message relevant with transaction; Described merchant web server is a web server computer, is used to provide trade company integrated service interface, comprises displaying, editor and the transaction interface of trade company's commodity or service; Be used for providing by the service of Mobile Directory Number as user name login trade company integrated service interface to trade company or the client of trade company; Be used to the short message transaction program that the server of network service is provided;
The as seen program module, be used for reading client's transaction identification sign indicating number by the transaction identification decoding apparatus, provide the service of completing a business transaction to the transaction identification sign indicating number in the formation of transaction identification sign indicating number, described transaction identification sign indicating number comprises the magnetic stripe card identification code of client's Mobile Directory Number binding, the radio frequency label identification code and/or the interim transaction identification password that distributes of client's Mobile Directory Number binding;
The professional remote maintenance program module of trade company is used for trade company upgrades trade company oneself on the commodity network server product or information on services, notice information, and/or wait for predetermined resource information;
The short message interactive module is used to realize that be the short message contact telephone number of trade company with Mobile Directory Number as the short message communication number of short message customer service; Be used for selecting the client and sending SMS message to the client who selects at customer list; Be used to receive client's short message, show that according to the time sequencing tabulation trade company can reply selectively.
2. the trade company's service terminal based on short message according to claim 1, it is characterized in that, described merchant web server is before sending the transaction short message to short massage remote transaction program module, judge whether transaction client's Mobile Directory Number has bound the transaction identification sign indicating number, if the client does not have the bound transaction identification code, then, set up described client's the Mobile Directory Number and the corresponding relation record of transaction identification sign indicating number with described customer interaction.
3. the trade company's service terminal based on short message according to claim 1, it is characterized in that described short massage remote transaction program module, as seen program module, the professional remote maintenance program module of trade company and short message interactive module can be integrated in the client-side program and realize.
4. the trade company's service terminal based on short message according to claim 1 is characterized in that, described transaction further comprises predetermined seats in a restaurant, predetermined parking stall and/or Reserved seating.
5. the trade company's service system based on short message is characterized in that, comprising:
Trade company's short message service terminal, it is a kind of trade company's service terminal based on short message, for trade company provide and its client between short message interactive service interface, for trade company provides the remote transaction service interface of commodity or service, for trade company provides the service interface of completing a business transaction based on the remote transaction of transaction identification sign indicating number;
Merchant web server is the network computer database server, by signaling link and/or data link and the interconnection of mobile communication core net, is used for sending SMS message to Mobile Directory Number; By data network and a plurality of trade companies short message service terminal interconnect; Be used to trade company that unified trade company integrated service interface is provided, comprise displaying, editor and the transaction interface of trade company's commodity or service; Be used for providing by the service of Mobile Directory Number as user name login trade company integrated service interface to trade company or the client of trade company; Be used to trade company's short message service terminal that network communication services device program is provided; If commodity or service that buyer user selects trade company to provide on trade company integrated service interface, then submit transaction request to, merchant web server sends to trade company's short message service terminal to described transaction request with transaction short message form, short message service terminal notifying trade company of trade company receives or refuses operation, trade company's short message service terminal sends to merchant web server communication to the transaction that trade company receives, after merchant web server and described buyer's user interactions are determined transaction results, be notified to trade company's short message service terminal, the short message service terminal is set up the formation of transaction identification sign indicating number, and applies for that to the client who concludes the business sends the affirmation short message relevant with described transaction;
Mobile telephone terminal is used for receiving and sends SMS message, and the user is mutual with merchant web server on trade company integrated service interface as user name by Mobile Directory Number, sends SMS message to the short message contact telephone number of trade company.
6. the trade company's service system based on short message according to claim 4, it is characterized in that, described merchant web server further comprises Short Message Mobile Terminated, be used to receive the note that the client sends to the short message contact telephone number of trade company, described note be transmitted to trade company's short message service terminal by data network.
7. the trade company's service system based on short message according to claim 4 is characterized in that, described trade company short message service terminal further comprises mobile communication module, by the data link connection merchant web server of described mobile communication module.
8. the trade company's service system based on short message according to claim 4, it is characterized in that, described trade company short message service terminal further comprises mobile communication module, receive and send SMS message by described mobile communication module, the short message that receives is sent to the short message interactive module, for trade company provides short message interactive service interface based on mobile communication module.
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| CN200910243567A CN101754141A (en) | 2009-12-25 | 2009-12-25 | Businessman customer service terminal and system based on short messages |
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| CN200910243567A CN101754141A (en) | 2009-12-25 | 2009-12-25 | Businessman customer service terminal and system based on short messages |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2014059899A1 (en) * | 2012-10-15 | 2014-04-24 | Tencent Technology (Shenzhen) Company Limited | Method and apparatus for processing electronic transaction information |
| CN110210931A (en) * | 2019-05-16 | 2019-09-06 | 天津科技大学 | A kind of transaction system and its method of commerce based on Internet of Things |
| CN113890944A (en) * | 2020-07-03 | 2022-01-04 | 中移互联网有限公司 | Call method, system and device |
-
2009
- 2009-12-25 CN CN200910243567A patent/CN101754141A/en active Pending
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2014059899A1 (en) * | 2012-10-15 | 2014-04-24 | Tencent Technology (Shenzhen) Company Limited | Method and apparatus for processing electronic transaction information |
| CN110210931A (en) * | 2019-05-16 | 2019-09-06 | 天津科技大学 | A kind of transaction system and its method of commerce based on Internet of Things |
| CN113890944A (en) * | 2020-07-03 | 2022-01-04 | 中移互联网有限公司 | Call method, system and device |
| CN113890944B (en) * | 2020-07-03 | 2023-07-21 | 中移互联网有限公司 | Conversation method, system and device |
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Application publication date: 20100623 |