CN101742001B - Method, system and device for interaction of data information between IP (internet protocol) telephone and IVR (interactive voice response) - Google Patents
Method, system and device for interaction of data information between IP (internet protocol) telephone and IVR (interactive voice response) Download PDFInfo
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- CN101742001B CN101742001B CN2009102239105A CN200910223910A CN101742001B CN 101742001 B CN101742001 B CN 101742001B CN 2009102239105 A CN2009102239105 A CN 2009102239105A CN 200910223910 A CN200910223910 A CN 200910223910A CN 101742001 B CN101742001 B CN 101742001B
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Abstract
The invention discloses a method for the interaction of data information between an IP (internet protocol) telephone and an IVR (interactive voice response), which is used in a system comprising the IP telephone and the IVR. The method comprises the following steps that after receiving an dual-tone multi-frequency (DTMF) message sent by the IP telephone, the IVR sends voice prompting messages to the IP telephone through a real-time transportation protocol (RTP), packages the data information corresponding to the voice prompting message in a session initial agreement (SIP) message and sends the SIP message to the IP telephone, wherein the SIP message carries a phone-call-id field and is used for correlated calling and the data information. In the invention, the IVR system can provide the data information to the IP telephone and can facilitate the interactive operation with the server side without developing a complicated display interface on the IP telephone, thereby simplifying the development of the complicated telephone interface.
Description
Technical field
The present invention relates to communication technical field, relate in particular to data message exchange method, system and device between a kind of IP phone and IVR.
Background technology
IVR (Interactive Voice Response, interactive voice response) technology is usually used in systems such as call center, service hotline, telephone bank.Client's place calls central number, at first hear the prompting audio frequency: " when importing 1, " or the like in what situation input 2, the client selects input according to audio prompt; The IVR system is after the input of receiving the client, according to intended flow, to the good audio frequency of client playing customization.Owing to receive the restriction of traditional electrical phone network, the IVR system can't provide other information beyond the audio frequency to the client.
The telephone key-press DTMF (Dual Tone Multi Frequency, dual-tone multifrequency) of client's input delivers to the IVR system through telephone network, and the IVR system is only to the customer phone audio plays.The client just can make corresponding selection, when audio frequency is longer, is not easy to the client and understands and remember after having listened to audio frequency, often hears the back, has just forgotten the front, in order to understand this audio frequency, often need repeat to listen to.
Yet, repeat to listen to, waste client's time on the one hand, on the other hand, also waste the expense of enterprise.Because numbers such as client's place calls center, service hotline all are by the corporate payments expense.Owing to reason such as repeating to listen to, cause producing unnecessary call rate.
Summary of the invention
The invention provides data message exchange method, system and device between a kind of IP phone and IVR, make IVR data message is provided to IP phone.
The invention provides data message exchange method between a kind of IP phone and IVR, be applied to comprise in the system of IP phone and IVR, said method comprising the steps of:
After said IVR receives the dual tone multi-frequency dtmf message of said IP phone transmission; Send information of voice prompt through real time transport protocol RTP to said IP phone; And the data message that said information of voice prompt is corresponding is encapsulated in the session initiation protocol sip message; Said sip message is sent to said IP phone, and said sip message carries the phone-call-id field, is used for associated call and data message;
Wherein, said IP phone is resolved the data message in the said sip message and is shown.
Said sip message is sent to said IP phone, also comprises afterwards:
Said IP phone receives said sip message, judges the calling that said sip message belongs to according to the phone-call-id in the said sip message;
Also carry encryption identification in the said sip message, said IP phone uses ciphertext to show the data message of sip message prompting user input.
Also carry the data message identification field in the said sip message, the value of said data message sign is corresponding with the CSRC field value among the said RTP; Said IP phone shows the data message in the said sip message, also comprises before:
Said IP phone judges whether the data message sign in this sip message is identical with CSRC in the up-to-date RTP message of receiving, if identical, the data message behind the first cls among the up-to-date SIP of demonstration is play the voice messaging among the RTP simultaneously; If different, cls is also play the voice messaging among the RTP; Or
Said IP phone judges whether CSRC in the RTP message is identical with the data message sign of up-to-date sip message, if different, cls is also play the voice messaging among the RTP; If identical, judge whether up-to-date sip message content shows on screen, if show, play the voice messaging among the RTP, if do not show, first cls shows that more up-to-date sip message plays the voice messaging among the RTP simultaneously.
Said data message in the sip message is shown, specifically comprises:
Said IP phone is the corresponding message window of each call setting; The message window of the calling of conversing places the front; The message window that maintenance is called out is hidden or is placed the back, with the not related message of calling, is placed in the default message window; Behind end of calling, the message window related with this calling closed automatically.
The present invention also provides data message interactive system between a kind of IP phone and IVR, comprises IP phone and IVR,
Said IVR; After being used to receive the DTMF message of said IP phone transmission; Send information of voice prompt through real time transport protocol RTP to said IP phone, and the data message of said information of voice prompt correspondence is encapsulated in the sip message, said sip message is sent to said IP phone; Said sip message carries the phone-call-id field, is used for associated call and data message;
Said IP phone after being used to receive sip message, is judged the calling that said sip message belongs to according to the phone-call-id in the said sip message, and the data message in the said sip message is resolved and shown.
The present invention also provides a kind of IVR, is applied to comprise that said IVR comprises in the system of IP phone and IVR:
Receiver module is used to receive the DTMF message that said IP phone sends;
Relating module is connected with said receiver module, is used for the data message that said voice suggestion is corresponding and is encapsulated in sip message, and said sip message carries the phone-call-id field, is used for associated call and data message;
Sending module is connected with said relating module, is used for sending voice to said IP phone, and said sip message is sent to said IP phone.
Said relating module also is used for carrying encryption identification at sip message, makes said IP phone use ciphertext to show the data message of sip message prompting user input.
Said relating module; Also be used for carrying the data message identification field at sip message; The value of said data message sign is corresponding with the CSRC field value among the said RTP; Said IP phone is identified at according to said data message detects voice messaging before the video data information, or voice messaging detects voice messaging before and whether data message is synchronous playing with whether data message is synchronous.
The present invention also provides a kind of IP phone, is applied to comprise that said IP phone comprises in the system of IP phone and IVR:
Sending module is used for sending DTMF message to IVR;
Receiver module is used to receive the sip message that said IVR sends, and said sip message carries the phone-call-id field, is used for associated call and data message;
Processing module is connected with said receiver module, is used for judging the calling that said message belongs to according to the phone-call-id of said sip message, and the data message in the said sip message is resolved and shown.
Said processing module also is used for detecting said sip message and also carries encryption identification, uses ciphertext to show the data message of sip message prompting user input.
Said processing module is used for also judging whether the data message sign of this sip message is identical with CSRC among the up-to-date RTP that receives, if identical, the data message behind the first cls in the up-to-date sip message of demonstration is play the voice messaging among the RTP simultaneously; If different, cls is also play the voice messaging among the RTP; Or
Judge whether CSRC in the RTP message is identical with the data message sign of up-to-date sip message, if different, cls is also play the voice messaging among the RTP; If identical, judge whether up-to-date sip message content shows on screen, if show, play the voice messaging among the RTP, if do not show, first cls shows that more up-to-date sip message plays the voice messaging among the RTP simultaneously.
Said processing module; Also be used to message window of each call setting, the message window of the calling of conversing is placed on the front, and the message window of the calling of maintenance is hidden or put behind; With the not related message of calling; Be placed in the default message window, behind end of calling, the message window related with this calling closed automatically.
Compared with prior art, the present invention has the following advantages:
Among the present invention, the IVR system can provide data message to IP phone, need not on the IP phone the complicated display interface of exploitation, just can be convenient and the interactive operation of server side, simplified the exploitation of complicated telephone interface.
Description of drawings
Fig. 1 is the exchange process flow chart of data message between IVR system and the IP phone among the present invention;
Fig. 2 is a kind of voice messaging and a data message synchronizing process flow chart among the present invention;
Fig. 3 is another kind of voice messaging and a data message synchronizing process flow chart among the present invention;
Fig. 4 is a data message interactive system sketch map between a kind of IP phone and IVR among the present invention;
Fig. 5 is a kind of IVR structure chart among the present invention;
Fig. 6 is a kind of IP phone structure chart among the present invention.
Embodiment
The present invention proposes data message exchange method between a kind of IP phone and IVR, make the IVR system data message is provided to IP phone.For example, the IVR system releases text menu information to IP phone, on phone display, shows the IVR text menu, and the client both can listen audio frequency, also can see screen display, from IP phone button input DTMF.The present invention can improve the service efficiency of IVR system through the help of data message; In addition, the IVR system also can submit to IP phone with the data message of its inquiry; Simultaneously, after the client read on-screen menu, if after having selected to need the menu of input private information (like account number, password etc.), IP phone can be presented at input selection information on the screen with encrypted test mode, has guaranteed safety of user information.
Among the present invention, the exchange process of data message is as shown in Figure 1 between IVR system and the IP phone, may further comprise the steps:
Step 101, IP phone and IVR system accomplish call setup, comprise the exchange of call-id and Media Stream;
Step 102, IP phone sends DTMF to the IVR system;
Wherein, the INVITE form is following:
Session?Initiation?Protocol
Request-Line：INVITE?sip:516710.154.245.103?SIP/2.0
Method：INVITE
Resent?Packet：False
Message?Header
Call-ID:567e19699366f8fc232c772ff376e99f10.154.76.124//message call will carry out association with the value of audio call Call-ID
CSeq：1?INVITE
From：″700435″<sip:70043510.154.245.103>；tag＝25279763
To：<sip:516710.154.245.103>
Via：SIP/2.0/UDP?10.154.76.124:5061；
branch＝z9hG4bKc10aee516ef55347d1f3f34a4a82b055
Max-Forwards：70
Contact：<sip:70043510.154.76.124:5061；transport＝udp>
Date：Fri，21?Aug?2009?11:08:45?GMT
User-Agent：3Com?Convergence?Center?Client
Server：3Com?Convergence?Center?Client
Authorization：Digest?username＝″sip:70043510.154.245.103″，
realm＝″3Com″，uri＝″sip:10.154.245.103″，
cnonce＝″m3mldpcst4yfi5k1w7uv76g9c5sp9twuvx1952875x″，
nonce＝″bGbHbKbFbNbGbObObMbIbPbGbFbDbGbKbJbDbMbLbDbGbHbJbPb
KbFbLbG″，algorithm＝MD5，nc＝000000
P-Asserted-Identity：″700435″<sip:70043510.154.245.103>
Content-Type：application/sdp
Content-Length：189
Message?body
Session?Description?Protocol
Step 103; After IVR receives the DTMF message of said IP phone transmission; Through RTP (Real-timeTransport Protocol; Real time transport protocol) message is to said IP phone playing voice prompting information, and the data message that information of voice prompt is corresponding is packaged in SIP (Session Initiation Protocol, the session initiation protocol) message and sends to IP phone; Field phone-call-id of expansion in sip message, the Call-id of the call that is used for representing that it is related.The client dials the IVR number, behind the IVR off-hook, in the time of the client playing audio frequency, sends sip message, and this sip message has the phone-call-id field.
Sip message is associated with top audio call;
Session?Initiation?Protocol
Request-Line：MESSAGE?sip:516710.154.245.103?SIP/2.0
Method：MESSAGE
Resent?Packet：False
Message?Header
Call-ID：8fdd28e492a38a3890dd78b72313b77b10.154.76.124
CSeq：1?MESSAGE
From：″700435″<sip:70043510.154.245.103>；
tag＝25279763
To：<sip:516710.154.245.103>
Via：SIP/2.0/UDP?10.154.76.124:5061；
branch＝z9hG4bKea256d94a3a503809c3197d8153240fb
Max-Forwards：70
Contact：<sip:70043510.154.76.124:5061；transport＝udp>
Date：Fri，21?Aug?2009?11:09:10?GMT
User-Agent：3Com?Convergence?Center?Client
Server：3Com?Convergence?Center?Client
Authorization：Digest?username＝″sip:
70043510.154.245.103″，realm＝″3Com″，uri＝″sip:10.154.245.103″，
cnonce＝″m3mldpcst4yfi5k1w7uv76g9c5sp9twuvx1952875x″，
nonce＝″bGbHbKbFbNbGbObObMbIbPbGbFbDbGbKbJbDbMbLbDbGbHbJbPb
KbFbLbG″，algorithm＝MD5，nc＝000000
P-Asserted-Identity：″700435″<sip:70043510.154.245.103>
Content-Type：text/plain；charset＝UTF-8
Phone-call-id：
567e19699366f8fc232c772ff376e99f10.154.76.124//be associated with top audio call with Phone-call-id
Cover:true//point out follow-up DTMF input on phone display, to show with ciphertext with cover
Message?body
Line-based?text?data：text/plain
hello
After step 104, IP phone are received SIP MESSAGE message, can judge according to phone-call-id which calling is this message belong to; Then the data message in this message is resolved and show.And, judge whether to use ciphertext to show the data message of sip message prompting user input, for example according to extended field cover judgement; In the MESSAGE message header; Expand a close apparent field cover, when value was yes, expression used ciphertext to show the data message of sip message prompting user input; When value was no, the data message that expressly shows sip message prompting user input was used in expression.In addition, to the follow-up response message of MESSAGE message packet, also need be with fields such as phone-call-id, cover.
Data message in this message shown specifically comprise: IP phone is opened up a message window for each calling; The message window of the calling of conversing is placed on the front; The message window of the calling that keeps is hidden or is put behind, and with the not related message of calling, is placed in the default message window; Behind end of calling, the message window related with this calling closed automatically.
In order to guarantee that data information displayed is consistent with the voice messaging of reception, voice messaging and data message synchronization mechanism have been proposed further among the present invention.This is because IP phone possibly receive voice messaging (rtp streaming) and data message (SIP message) from the IVR system respectively; If will make voice messaging corresponding with data message; Will guarantee the synchronous of data message and voice messaging; Require the IVR system to receive after the DTMF, when releasing voice messaging, release the corresponding data message of this voice messaging.And, after receiving new data information, former data message need be removed, and to guarantee that the content of the voice messaging of data information displayed and reception is complementary in this side of IP phone.
This voice messaging and data message synchronization mechanism specifically are embodied as: ivr server uses RTP message CSRC (Contributing source provides the source) field to identify the prompt tone of different menu when playing the prompt tone of different menu.The value of CSRC field need not be corresponding one by one with the menu prompt sound, as long as in whole conversation, do not duplicate.Ivr server increases a data message identification field phone-call-csrc in SIP MESSAGE message simultaneously, requires the value of this field identical with the CSRC field value of ivr menu prompt tone.
Session?Initiation?Protocol
Request-Line：MESSAGE?sip:516710.154.245.103SIP/2.0
Method：MESSAGE
Resent?Packet：False
Message?Header
Call-ID：
8fdd28e492a38a3890dd78b72313b77b10.154.76.124
CSeq：1?MESSAGE
From：″700435″<sip:70043510.154.245.103>；tag＝25279763
To：
sip:516710.154.245.103
Via：SIP/2.0/UDP?10.154.76.124:5061；
branch＝z9hG4bKea256d94a3a503809c3197d8153240fb
Max-Forwards：70
Contact：
sip:70043510.154.76.124:5061；transport＝udp
Date：Fri，21?Aug?2009?11:09:10?GMT
User-Agent：3Com?Convergence?Center?Client
Server：3Com?Convergence?Center?Client
Authorization：
Digestusername＝″sip:70043510.154.245.103″，realm＝″3Com″，uri＝″sip:
10.154.245.103″，cnonce＝″m3mldpcst4yfi5k1w7uv76g9c5sp9twuvx1952875x″，
nonce＝″bGbHbKbFbNbGbObObMbIbPbGbFbDbGbKbJbDbMbLbDbGbHbJbPb
KbFbLbG″，algorithm＝MD5，nc＝000000
P-Asserted-Identity：″700435″
sip:70043510.154.245.103
Content-Type：text/plain；charset＝UTF-8
Phone-call-id:567e19699366f8fc232c772ff376e99f10.154.76. 124//be associated with top audio call with Phone-call-id
Cover:true//point out follow-up DTMF input on phone display, to show with ciphertext with cover
Phone-call-csrc：9350220
Message?body
Line-based?text?data：text/plain
Hello
IP phone can detect voice messaging before the video data information with whether data message is synchronous, can play also that voice messaging detects voice messaging before and whether data message is synchronous again.Final result is in the time of will having guaranteed that data message shows, must have relevant voice information to play.
Wherein, it is as shown in Figure 2 that whether synchronous IP phone detect voice messaging and data message detailed process before the video data information, may further comprise the steps:
Step 202 before the data message of IP phone in showing SIP MESSAGE message, judges whether the phone-call-csrc in this SIP MESSAGE message is identical with CSRC in the up-to-date RTP message of receiving; If it is identical; Then change step 203,, then change step 204 if different;
Wherein, whether synchronous detect voice messaging and data message detailed process before the voice messaging of IP phone in playing the RTP message as shown in Figure 3, may further comprise the steps:
Step 306 explains that the up-to-date SIP MESSAGE message content that shown is corresponding with voice messaging among the RTP that will play, can play the voice messaging among the RTP.
The invention provides data message interactive system between a kind of IP phone and IVR, as shown in Figure 4, comprise IP phone and IVR,
The invention provides a kind of IVR, be applied to comprise that said IVR is as shown in Figure 5, comprising in the system of IP phone and IVR:
Relating module 320 is connected with receiver module 320, is used for the data message that said voice suggestion is corresponding and is encapsulated in sip message, and said sip message carries the phone-call-id field, is used for associated call and data message;
Relating module 320 also is used for carrying encryption identification at sip message, makes said IP phone use ciphertext to show the data message of sip message prompting user input.
Relating module 320; Also be used for carrying data message identification field phone-call-csrc at sip message; The value of said phone-call-csrc is corresponding with CSRC field value among the said RTP; Make said IP phone detect voice messaging before the video data information with whether data message is synchronous, or voice messaging detect voice messaging before and whether data message is synchronous playing according to said phone-call-csrc.
Sending module 330 is connected with relating module 320, is used for sending voice to said IP phone, and said sip message is sent to said IP phone.
The invention provides a kind of IP phone, be applied to comprise that said IP phone is as shown in Figure 6, comprising in the system of IP phone and IVR:
Sending module 410 is used for sending DTMF message to IVR;
Judge whether CSRC in the RTP message is identical with the data message sign phone-call-csrc of up-to-date sip message, if different, cls is also play the voice messaging among the RTP; If identical, judge whether up-to-date sip message content shows on screen, if show, play the voice messaging among the RTP, if do not show, first cls shows that more up-to-date sip message plays the voice messaging among the RTP simultaneously.
Among the present invention, the IVR system can provide data message to IP phone, can be applied in the bank agency, is used to visit telephone bank, occasion such as the phone of paying the fees.Bank outlets can affix one's name to this phone at outlet's multi-section, thereby reduce the queuing phenomena of manual service, increase customer satisfaction degree.
The present invention also can be used on some public arenas, and for example airport, railway station, harbour etc. offer the client and inquire about information such as flight, train number with IP phone.
The present invention also can be used on some special service numbers, Auto Attendant number, the self-service number of employee of enterprises, and after the employee dialed these numbers, system can provide data message, on IP phone, can see these information, and is higher than the efficient of only listening audio frequency.
Through the description of above execution mode, those skilled in the art can be well understood to the present invention and can realize through hardware, also can realize by the mode that software adds necessary general hardware platform.Based on such understanding; Technical scheme of the present invention can be come out with the embodied of software product, this software product can be stored in a non-volatile memory medium (can be CD-ROM, USB flash disk; Portable hard drive etc.) in; Comprise some instructions with so that computer equipment (can be personal computer, server, the perhaps network equipment etc.) carry out the described method of each embodiment of the present invention.
It will be appreciated by those skilled in the art that accompanying drawing is the sketch map of a preferred embodiment, module in the accompanying drawing or flow process might not be that embodiment of the present invention is necessary.
It will be appreciated by those skilled in the art that the module in the device among the embodiment can be distributed in the device of embodiment according to the embodiment description, also can carry out respective change and be arranged in the one or more devices that are different from present embodiment.The module of the foregoing description can be merged into a module, also can further split into a plurality of submodules.
The invention described above sequence number is not represented the quality of embodiment just to description.
More than disclosedly be merely several specific embodiment of the present invention, still, the present invention is not limited thereto, any those skilled in the art can think variation all should fall into protection scope of the present invention.
Claims (13)
1. data message exchange method between IP phone and interactive voice response IVR is applied to comprise in the system of IP phone and IVR, it is characterized in that, said method comprising the steps of:
After said IVR receives the dual tone multi-frequency dtmf message of said IP phone transmission; Send information of voice prompt through real time transport protocol RTP to said IP phone; And the data message that said information of voice prompt is corresponding is encapsulated in the session initiation protocol sip message; Said sip message is sent to said IP phone, and said sip message carries the phone-call-id field, is used for associated call and data message;
Wherein, said IP phone is resolved the data message in the said sip message and is shown.
2. the method for claim 1 is characterized in that, said sip message is sent to said IP phone, also comprises afterwards:
Said IP phone receives said sip message, judges the calling that said sip message belongs to according to the phone-call-id in the said sip message.
3. method as claimed in claim 2 is characterized in that, also carries encryption identification in the said sip message, and said IP phone uses ciphertext to show the data message of sip message prompting user input.
4. method as claimed in claim 2 is characterized in that, also carries the data message identification field in the said sip message, and the value of said data message sign is corresponding with the CSRC field value among the said RTP; Said IP phone shows the data message in the said sip message, also comprises before:
Said IP phone judges whether the value of the data message sign in this sip message is identical with CSRC in the up-to-date RTP message of receiving, if identical, the data message behind the first cls among the up-to-date SIP of demonstration is play the voice messaging among the RTP simultaneously; If different, cls is also play the voice messaging among the RTP; Or
Said IP phone judges whether CSRC in the RTP message is identical with the value of the data message sign of up-to-date sip message, if different, cls is also play the voice messaging among the RTP; If identical, judge whether up-to-date sip message content shows on screen, if show, play the voice messaging among the RTP, if do not show, first cls shows that more up-to-date sip message plays the voice messaging among the RTP simultaneously.
5. method as claimed in claim 2 is characterized in that, said data message in the sip message is shown, specifically comprises:
Said IP phone is the corresponding message window of each call setting; The message window of the calling of conversing places the front; The message window that maintenance is called out is hidden or is placed the back, with the not related message of calling, is placed in the default message window; Behind end of calling, the message window related with this calling closed automatically.
6. data message interactive system between IP phone and IVR comprises IP phone and IVR, it is characterized in that,
Said IVR; After being used to receive the DTMF message of said IP phone transmission; Send information of voice prompt through real time transport protocol RTP to said IP phone, and the data message of said information of voice prompt correspondence is encapsulated in the sip message, said sip message is sent to said IP phone; Said sip message carries the phone-call-id field, is used for associated call and data message;
Said IP phone after being used to receive sip message, is judged the calling that said sip message belongs to according to the phone-call-id in the said sip message, and the data message in the said sip message is resolved and shown.
7. an IVR is applied to comprise in the system of IP phone and IVR, and it is characterized in that, said IVR comprises:
Receiver module is used to receive the DTMF message that said IP phone sends;
Relating module is connected with said receiver module, is used for the data message that said voice suggestion is corresponding and is encapsulated in sip message, and said sip message carries the phone-call-id field, is used for associated call and data message;
Sending module is connected with said relating module, is used for sending voice to said IP phone, and said sip message is sent to said IP phone.
8. IVR as claimed in claim 7 is characterized in that, said relating module also is used for carrying encryption identification at sip message, makes said IP phone use ciphertext to show the data message of sip message prompting user input.
9. IVR as claimed in claim 7; It is characterized in that; Said relating module also is used for carrying the data message identification field at sip message, and the value of said data message sign is corresponding with the CSRC field value among the said RTP; Said IP phone is identified at according to said data message detects voice messaging before the video data information, or voice messaging detects voice messaging before and whether data message is synchronous playing with whether data message is synchronous.
10. an IP phone is applied to comprise in the system of IP phone and IVR, and it is characterized in that, said IP phone comprises:
Sending module is used for sending DTMF message to IVR;
Receiver module is used to receive the sip message that said IVR sends, and said sip message carries the phone-call-id field, is used for associated call and data message;
Processing module is connected with said receiver module, is used for judging the calling that said message belongs to according to the phone-call-id of said sip message, and the data message in the said sip message is resolved and shown.
11. IP phone as claimed in claim 10 is characterized in that, said processing module also is used for detecting said sip message and also carries encryption identification, uses ciphertext to show the data message of sip message prompting user input.
12. IP phone as claimed in claim 10; It is characterized in that; Said processing module is used for also judging whether the data message sign of this sip message is identical with CSRC among the up-to-date RTP that receives, if identical; Show the data message in the up-to-date sip message behind elder generation's cls, play the voice messaging among the RTP simultaneously; If different, cls is also play the voice messaging among the RTP; Or
Judge whether CSRC in the RTP message is identical with the data message sign of up-to-date sip message, if different, cls is also play the voice messaging among the RTP; If identical, judge whether up-to-date sip message content shows on screen, if show, play the voice messaging among the RTP, if do not show, first cls shows that more up-to-date sip message plays the voice messaging among the RTP simultaneously.
13. IP phone as claimed in claim 10 is characterized in that, said processing module; Also be used to message window of each call setting, the message window of the calling of conversing is placed on the front, and the message window of the calling of maintenance is hidden or put behind; With the not related message of calling; Be placed in the default message window, behind end of calling, the message window related with this calling closed automatically.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2009102239105A CN101742001B (en) | 2009-11-19 | 2009-11-19 | Method, system and device for interaction of data information between IP (internet protocol) telephone and IVR (interactive voice response) |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2009102239105A CN101742001B (en) | 2009-11-19 | 2009-11-19 | Method, system and device for interaction of data information between IP (internet protocol) telephone and IVR (interactive voice response) |
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| CN106326282A (en) * | 2015-06-30 | 2017-01-11 | 中兴通讯股份有限公司 | Interactive processing method and device |
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| CN104038468B (en) * | 2013-03-06 | 2017-09-15 | 中国移动通信集团公司 | A kind of document transmission method, system and device |
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| TWI581601B (en) * | 2014-05-28 | 2017-05-01 | Chunghwa Telecom Co Ltd | Integration of IMS and intelligent terminal technology to support the wisdom of the guidance system and methods |
| KR102316856B1 (en) * | 2014-08-21 | 2021-10-25 | 삼성전자 주식회사 | System and method for enhancing user experience during interactive audio-visual communication |
| CN105577957A (en) * | 2014-10-09 | 2016-05-11 | 腾讯科技（深圳）有限公司 | Interactive response method, interactive response device and interactive response system |
| WO2016054977A1 (en) | 2014-10-09 | 2016-04-14 | 腾讯科技（深圳）有限公司 | Method and apparatus for interactive response |
| CN110198279B (en) * | 2019-04-16 | 2022-05-20 | 腾讯科技（深圳）有限公司 | Method for forwarding media packet and forwarding server |
| CN114301882A (en) * | 2020-11-16 | 2022-04-08 | 深圳市咪码科技有限公司 | Information transmission method and device, storage medium and electronic equipment |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106326282A (en) * | 2015-06-30 | 2017-01-11 | 中兴通讯股份有限公司 | Interactive processing method and device |
| CN106326282B (en) * | 2015-06-30 | 2021-01-26 | 中兴通讯股份有限公司 | Interactive processing method and device |
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