CN101729694A - Method for allocating and running realization process of automatic service and system thereof - Google Patents
Method for allocating and running realization process of automatic service and system thereof Download PDFInfo
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Abstract
The invention provides a method for allocating and running realization process of automatic service and a system thereof. The method comprises the steps of: programming a modularized automatic service process to be Web application in a service creation environment (SCE), and loading the Web application into a Web server; storing each kind of date which is allocated for the automatic service process into a database by the means that a data allocation table is taken as an index; obtaining a process allocation table from the database by the means that the data allocation table is taken as the index when the automatic service process needs to run; and running the corresponding Web application in the Web server by the means that the process allocation table is taken as the index, obtaining data and parameter for the web application from the database by the means that the data allocation table is taken as the index when running, to complete the function of the automatic service. The invention also provides the system corresponding to the method. The invention can obviously reduce the larger work load of the service process, and reduce the implementation and maintenance cost of the automatic service.
Description
Technical field
The present invention relates to the flow process collocation method of intelligent network telecommunication service, relate in particular to the method and system of automatic service realization flow configuration.
Background technology
Along with the fast development of the communications industry, intelligent network is quick, convenient with it, economic characteristics are widely used in the telecommunication service field.As wherein the most representative automatic service, can support the real-time processing of telecommunication service, can be directly and the terminal use carry out intelligent interaction, intended for end consumers provides a series of services such as comprising playback, collect the digits, transfer and fix a breakdown.
The automatic service of traditional approach adopts service creation environment (SCE, Service CreationEnvironment) creates service logic, by business management system (SMS, Service ManagementSystem) description document that generates is loaded in the service control point (SCP, Service Control Point).The business that loads generally has fixing operation flow, and in the service operation process, existing operation flow can not dynamically change usually.When automatic business process will produce change (for example: increase by and play the advertising pronunciation flow process to the user), must create business again, carry out the loading of new business and replace.
In the past, the operation flow that automatic service generates was intrinsic, can not replace mutually, loaded dumbly, and was unfavorable for the change of flow process, and the automatic business process of loading depends on the establishment of initial business.When the flow process of automatic service need change, must regenerate new business, and in the process of replacing new business, can cause the interruption of existing business; Moreover the replacement of operation flow need be carried out in the special period, and must carry out integrity test after the new business loading, to guarantee the correctness of new business flow process.The flow process of this sample loading mode disposes, and has reduced the time of professional online normal operation, has shortened the life cycle of business release, has increased business development personnel, operational trials personnel and operation maintenance personnel's workload; And, realize that professional complete replacement has also increased the business probability of makeing mistakes.
In view of above-mentioned many unfavorable factors, need a kind of more flexible, method is supported the flow process configuration or the change of automatic service, the particularly change of some flow processs commonly used more easily.
Summary of the invention
Technical problem to be solved by this invention provides the method and system of a kind of automatic service realization flow configuration and operation, can strengthen the automatic business process configuration flexibility effectively, reduces the cost that business release is implemented and safeguarded.
In order to solve the problems of the technologies described above, the invention provides the method for a kind of automatic service realization flow configuration and operation, comprising:
In service creation environment SCE, modular automatic business process is compiled into Web and uses, be loaded in the Web server; And will be that index stores is in database with the data configuration table for the Various types of data of automatic business process configuration;
When needs operation automatic business process, be that index obtains flow config table from database with the data configuration table; Is that relevant Web is used in the index operation Web server with the flow config table, in running, is index obtains the Web application need from database data and parameter, thereby finishes the function of automatic service with the data configuration table.
Further, modular automatic business process comprises: one or more in universal flow process and the professional type flow process commonly used, and wherein: universal flow process is used to finish the general service function, and professional type flow process commonly used is used to finish business function commonly used.
Further,
Universal flow process refinement is divided into: database, play voice, collect the digits, on-hook, queuing, calling release, call failure, foundation link, system are busy, key errors, button is overtime and the functional module of log in one or more;
Professional type flow process refinement commonly used is divided into: one or more in the functional module that telephone expenses inquiry, integration inquiry, progress queries, business handling, business consultation, fault Shen announcement, complaint suggestion, password modification and checking, introduction to business, sales promotion introduction, authenticated client, manual service, blacklist checking and user estimate.
Further, modular automatic business process also comprises self-defined type flow process, is used for by self-defined universal flow process and the irrealizable specific function of professional type flow process commonly used finished.
Further, described data configuration table comprises: one or more in voice allocation list, menu allocation list, parameter configuration table and the flow config table are used for voice resource data, menu information, parameter and the flow process relevant information that need use in database access flow process as index.
Further,
The voice allocation list is preserved the numbering of all voice resources in the flow process, and the voice configuration page inediting voice resource numbering by using at Web realizes adding, revises and deletion voice resource data;
The information of menus at different levels and content thereof in the menu allocation list preservation flow process, the menu configuration page inediting information by using at Web realizes increasing, revises and delete menus at different levels and content thereof;
Parameter configuration table is preserved all kinds of parameters of using in the flow process, by all kinds of parameters of using at Web of parameter configuration page inediting, realizes increasing, revises and the deletion parameter;
Flow config table contains the concordance list of operational process, by the concordance list in the parameter configuration page inediting flow process of using at Web, realizes all kinds of flow processs of increase, modification and removing moduleization.
Further, described method also comprises before the operation automatic business process: carry out the data base initialize script, general-purpose service data is carried out initialization; Use has the job number login system of automatic business process configuration authority, each configuration page that provides Web to use.
Further, the operation automatic business process comprises:
Read flow config table and calling leg parameter respectively, obtain and create calling leg procedure information and parameter information thereof, and, create the calling leg incident according to creating calling leg procedure information and parameter information thereof;
Read flow config table and initializing universal business datum respectively, obtain initialization flow process and parameter information thereof, and, carry out playback operation and receive user's input, by realizing automatic business process with user interactions according to initialization procedure information and parameter information thereof.
In order to solve the problems of the technologies described above, the invention provides the system of a kind of automatic service realization flow configuration and operation, comprising: Web server, database server, switch, service control point (SCP) platform and interactive voice response IVR module, wherein:
Web server is used for the Web application according to modular automatic business process establishment is loaded, stores and manages;
Database server, being used for the data configuration table is that index loads, stores and management is the Various types of data of automatic business process configuration;
Switch, the automatic service access code that is used for the terminal use is dialed is resolved, and transmitting signaling is to the SCP platform;
The SCP platform is connected with Web server, database server, switch and IVR module respectively, is used for after the signaling that receives the switch forwarding, and be that index obtains flow config table from database server with the data configuration table; Be that relevant Web is used in the index called Web service device then with the flow config table, in invoked procedure, be index obtains the Web application need from database server data and parameter, and the playback request during Web used is transmitted to the IVR resume module with the data configuration table;
The IVR module is connected with database server, is used for receiving after the playback request voice resource data by data configuration table index database server, and carries out playback operation, makes the terminal use by listening to playback and system interaction.
Further, modular automatic business process comprises: one or more in universal flow process, professional type flow process commonly used and the self-defined type flow process, wherein:
Universal flow process is used to finish the general service function, contains: database, play voice, collect the digits, on-hook, queuing, calling release, call failure, foundation link, system are busy, key errors, button is overtime and the functional module of log in one or more;
Professional type flow process commonly used is used to finish business function commonly used, contains: one or more in the functional module that telephone expenses inquiry, integration inquiry, progress queries, business handling, business consultation, fault Shen announcement, complaint suggestion, password modification and checking, introduction to business, sales promotion introduction, authenticated client, manual service, blacklist checking and user estimate;
Self-defined type flow process is used for by self-defined universal flow process and the irrealizable specific function of professional type flow process commonly used finished;
The data configuration table comprises: one or more in voice allocation list, menu allocation list, parameter configuration table and the flow config table are used for the index as voice resource data, menu information, parameter and the flow process relevant information that need use in database server access flow process; Wherein:
The voice allocation list is preserved the numbering of all voice resources in the flow process, adds, revises and delete corresponding voice resource data by the numbering realization of editor's voice resource;
The information of menus at different levels and content thereof in the menu allocation list preservation flow process by editing this information, realizes increasing, revises and delete menus at different levels and content thereof;
Parameter configuration table is preserved all kinds of parameters of using in the flow process, by editing all kinds of parameters, realizes increasing, revises and the deletion parameter;
Flow config table contains the concordance list of operational process, by the concordance list in editor's flow process, realizes all kinds of flow processs of increase, modification and removing moduleization.
The present invention combines by database technology is used with Web, the method of a kind of automatic service realization flow configuration and operation is provided, promptly can in system, dynamically dispose, change and all kinds of flow processs of load operating automatic service, and needn't interrupt existing business and be subject in the special period, only need the flow process of new configuration or change is tested, thereby can reduce the workload that the operation flow change brings significantly, improve the life-span of automatic service operation version, reduce the cost that automatic service is implemented and safeguarded.
Description of drawings
Fig. 1 is the logical architecture block diagram of the automatic service system of realization flow configuration of the present invention and operation;
Fig. 2 a is the physical structure block diagram of the automatic service system of realization flow configuration of the present invention and operation;
Fig. 2 b is the method flow diagram of automatic service realization flow configuration of the present invention and operation;
Fig. 3 is the flow chart of automatic business process collocation method of the present invention;
Fig. 4 is the flow chart of automatic business process operation method of the present invention.
Embodiment
The combination that the present invention is based on database technology and Web application realizes automatic business process configuration and operation, so before explaining technical scheme of the present invention, be necessary database technology and Web application are introduced.
Database technology results from middle 1960s at first, and GE has successfully developed first Database Systems in the world---integrated data base (IDS, Integrated DataStore).IDS has established the basis of network database, and has obtained issuing widely and using, and becomes a monument on the Database Systems development history.1969, IBM also released first hierarchical data base system in the world---and information management system (IMS, InformationManagement System) occupies an important position on the Database Systems development history equally.Up-to-date studies show that, database technology development in future trend mainly is: support extend markup language (XML, Extensible Markup Language) data format, data integration and data warehouse will be to the Content Management transition, can carry out automatic management based on Internet, database will merge with the data content of business semantics, and develops towards aspects such as Service-Oriented Architecture Based (SOA, Service-Oriented Architecture) supports.
The Web application and development is that the application from object oriented file begins, and mainly is to use editing machine editor hyper text markup language (Html, Hypertext Markup Language) file, makes the information content to offer the user and read and the usefulness of inquiry.Subsequently, web application has entered automatic phase, promptly towards stage of Web program.In this stage, emerge various developing instruments and program language, can allow the programmer dynamically produce the application content of Html form, and binding data storehouse The Application of Technology provides more abundant content, it is inevitable to realize that the application of Web Database Interactive has become, also lays a good foundation for Internet/Intranet and the popular of ecommerce.
The present invention uses database technology and Web and carries out combination, produces a kind of can dynamic-configuration and the method for load operating automatic business process, comprising: modular automatic business process is compiled into the Web application, is loaded in the Web server; The Various types of data that will be disposed for all kinds of flow process of automatic service is that index stores is in database with the data configuration table.When system need carry out automatic business process when operation, be that index obtains the flow config table of storing in the database with the data configuration table, and be that relevant Web is used in the index operation Web server with this flow config table; It is that index obtains required data of running and parameter from database with the data configuration table then that the Web of operation uses, thereby finishes the automatic service function.
Below with reference to accompanying drawing and preferred embodiment technique scheme of the present invention is explained in more detail and illustrated.
As shown in Figure 1, be the logical architecture of the automatic service system of realization flow configuration of the present invention and operation, form by three layers: supporting layer, contact layer and application layer.Automatic business process is mainly based on application layer, and automatic service is that the SCE by contact layer generates binary operation flow file, by SMS with the file load that generates to the SCP of supporting layer.When the user inserted automatic service, the automatic service that is positioned at application layer provided flow process to the user, carried out alternately with the user.
Supporting layer comprises service control point (SCP), the integrated CTI module of computer communication and interactive voice response IVR module, is used to automatic service that broadcast of professional loading, queuing management and voice resource etc. is provided.
Contact layer is as the intermediary layer of supporting layer and application layer, comprise service creation environment SCE, business management system SMS and proxy module, be used for creating the automatic service logic by SCE, comprise the operation flow of creation moduleization and the data resource and the parameter of use thereof, and each flow process is compiled into binary Web application file, by SMS the Web application file is loaded on the service control point (SCP).Thus, the automatic service of loading has dynamically configurable all kinds of flow processs.
In SCE, the flow process of the automatic service type of service module according to automatic service is changed into: universal, professional type commonly used and self-defined type, wherein:
Universal flow process refinement is divided into: database module, play voice module, the module that collects the digits, on-hook module, queue module, calling release module, call failure module, set up link module, the busy module of system, key errors module, the overtime module of button, log module.Be configured to universal flow process, in automatic service, can call general modules such as playing voice module, queue module, calling release module and finish the general service function.
Professional type flow process commonly used is refined as: telephone expenses enquiry module, integration enquiry module, progress queries module, business handling module, business consultation module, fault Shen are accused module, are complained suggestion module, password modification and authentication module, introduction to business module, sales promotion to introduce module, authenticated client module, manual service module, blacklist authentication module, user's evaluation module or the like.Be configured to type of service flow process commonly used, import parameter into, in automatic service, can call the business function commonly used that wherein each module realization comprises telephone expenses inquiry, business handling etc. respectively.
Be not that above-mentioned all modules all will use, concrete module is as the criterion with practical business.
Customization type flow process: be mainly used in special flow process, can be supported in the database flow process is carried out complete customization.Self-defined flow process is more special flow process, when type of service flow process commonly used and generalized flowsheet can't satisfy business need in the business, can realize specific function by self-defined flow process.
In database, create the data configuration table, comprise: voice allocation list, menu allocation list, parameter configuration table and flow config table are used for as index voice resource data, menu data, parameter and the flow process relevant information of the required use of above-mentioned flow process being stored in database; Wherein,
The voice allocation list is preserved the numbering of all voice in the automatic service, by increasing, revise, delete the corresponding voice resource numbering in the voice allocation list, realizes adding, revises, deletes the voice resource data of using in the operation flow.
The menu allocation list is used for disposing the flow process menus at different levels and the content thereof of automatic service.
Parameter configuration table is used for disposing the parameter that the flow process of automatic service uses.
Flow config table is used to control the important concordance list of automatic business process operation, automatic service indexes corresponding business flow process in the Web server by reading the operation that flow config table comes realization flow by above-mentioned modular flow process type (universal class, type of service commonly used and customization type).
Application layer is used for the page that the Web that loads uses is managed, the page that Web uses can connect (JDBC by the java database, Java Database Connectivity) mode of accessing database, for engineering construction personnel and system configuration attendant provide friendly interface, thereby finish configuration to automatic business process.
Fig. 2 a is the physical structure block diagram of the automatic service system of realization flow configuration of the present invention and operation, and this system comprises switch, SCP platform, Web server, database server and interactive voice response module, wherein:
Switch, the automatic service access code that is used for the terminal use is dialed is resolved, and transmitting signaling is to the SCP platform;
The SCP platform, be used to accept signaling from switch, Message Processing by inside triggers the automatic service that loads, read the modular operation flow of configuration in the Web application and the data resource and the parameter of use thereof, call the process module in the automatic service universal class, after the playback request of receiving flow process, the playback request is transmitted to the IVR module and carries out the playback processing;
Web server is used for each page that the Web that loads uses is stored and managed;
Database server is used for depositing speech data, menu data, parameter and the flow process relevant information that operation flow is used by the structure of data configuration table;
The IVR module is used for receiving after the playback request by the voice resource data in the voice allocation list index data base of data configuration table, and carries out playback operation, makes the terminal use hear normal playback.
The method flow of automatic service realization flow configuration of the present invention and operation is shown in Fig. 2 b, and this method comprises the steps:
210: modular automatic business process is compiled into Web uses, be loaded in the Web server;
That modular automatic business process comprises is universal, in professional type commonly used and the self-defined type one or more, wherein the refinement of all types of flow processs as previously mentioned, this repeats no more.
220: the Various types of data that will be disposed for all kinds of flow process of automatic service is that index stores is in database with the data configuration table;
The data configuration table comprises: voice allocation list, menu allocation list, parameter configuration table and flow config table are used for as index voice resource data, menu data, parameter and the flow process relevant information of the required use of above-mentioned flow process being stored in database.Wherein address before the content of all kinds of allocation lists, so repeat no more.
230: when system need carry out the automatic business process operation, be that index obtains the flow config table of storing in the database with the data configuration table;
240: with this flow config table is that relevant Web is used in the index operation Web server, is that index obtains Web and uses required data and parameter from database with the data configuration table in running, thereby finishes the automatic service function.
The method flow of automatic service realization flow of the present invention configuration sees also Fig. 3, and this method is to adopt database technology to use the specific implementation of configuration automatic business process in conjunction with Web, comprises the steps: at the flow process configuration of an automatic service
310: modularization automatic business process in SCE generates and loaded with traffic;
In SCE, the flow process of the automatic service type of service module according to automatic service is changed into: universal, professional type commonly used and self-defined type; Wherein:
Universal flow process comprises that in automatic service calling broadcast voice module, queue module, calling release module etc. finishes the general service function.
Professional type flow process commonly used comprises that calling telephone expenses enquiry module, business handling module etc. finishes business function commonly used.
Self-defined type flow process is when professional type flow process commonly used and universal flow process can't satisfy business need in the business, by the special function of self-defined realization.
320: create the data configuration table in database, this concordance list is used at the employed speech data of database indexed access operation flow running, menu data, parameter and flow process index information;
The data configuration table comprises: voice allocation list, menu allocation list, parameter configuration table and flow config table; Wherein, the voice allocation list is used for preserving the numbering of the voice resource that automatic service plays; The menu allocation list is used for writing down flow process menus at different levels and content thereof; Parameter configuration table is used to preserve the parameter of automatic business process; Flow config table is used to write down the automatic business process configuration information.
330: carry out the data base initialize script, the initializing universal business datum;
General service information commonly used is: multilingual selection voice, system's salutatory voice, advertising pronunciation, notice (announcement) voice.
340: use job number login system, the configuration page of the operation flow of Web application is provided, comprising with automatic business process configuration authority:
The voice configuration page of Web application is provided, and the voice resource that needs to dispose in editor's (comprise increase, revise and deletion) operation flow is numbered, and comprises normal speech numbering and menu voice numbering.
The menu configuration page that provides Web to use needs the menu information that disposes in editor's (comprise increases, revise and delete) operation flow, comprise menu at the corresponding levels and menu branch of subordinate.
The parameter configuration page that provides Web to use needs the supplemental characteristic that disposes in editor's (comprise increases, revise and delete) operation flow, comprise the parameter and the action type parameter of input.
The flow process configuration page that provides Web to use, the flow process configuration information that will dispose in editor's (comprise increase, revise and deletion) operation flow comprises current flow process and subordinate's flow process, wherein the flow process type is divided into professional type commonly used, universal and self-defined type.
The method flow of automatic service realization flow of the present invention operation sees also Fig. 4, comprises the steps: at the operation implementation of an automatic business process
410: automatic service reads flow process configuration information and calling leg parameter respectively, obtains necessary establishment calling leg procedure information and parameter information thereof;
420: automatic service is created the calling leg incident according to creating calling leg parameter and procedure information;
430: automatic service reads flow process configuration information and initializing universal business datum respectively, to obtain necessary initialization flow process and parameter information;
440: automatic service is carried out playback operation and is received user's input according to initialization procedure information and parameter information, is promptly undertaken alternately by voice and user;
Carry out playback operation, play system's salutatory of corresponding languages;
Carry out playback operation, play the advertising pronunciation in the corresponding language;
Carry out playback operation, play notice (announcement) voice in the corresponding language.
450: whether the automatic business process operation finishes, if process ends is then changeed step 440 if not and carried out.
By above analysis, find out the dynamically system and method for configuration flow provided by the invention, can strengthen flexibility, the convenience of automatic service effectively, in the life-span of also having improved business release simultaneously, reduce the cost that business release is implemented and safeguarded.
Certainly; the present invention also can have other various embodiments; under the situation that does not deviate from spirit of the present invention and essence thereof; those of ordinary skill in the art work as can make various corresponding changes and distortion according to the present invention, but these corresponding changes and distortion all should belong to the protection range of the appended claim of the present invention.
Claims (10)
1. the method for automatic service realization flow configuration and operation comprises:
In service creation environment SCE, modular automatic business process is compiled into Web and uses, be loaded in the Web server; And will be that index stores is in database with the data configuration table for the Various types of data of described automatic business process configuration;
When needs operation automatic business process, be that index obtains flow config table from described database with the data configuration table; With described flow config table is that index moves relevant Web application in the described Web server, in described running, be index obtains described Web application need from described database data and parameter, thereby finish the function of described automatic service with described data configuration table.
2. in accordance with the method for claim 1, it is characterized in that, described modular automatic business process comprises: one or more in universal flow process and the professional type flow process commonly used, wherein: described universal flow process is used to finish the general service function, and described professional type flow process commonly used is used to finish business function commonly used.
3. in accordance with the method for claim 2, it is characterized in that,
Described universal flow process refinement is divided into: database, play voice, collect the digits, on-hook, queuing, calling release, call failure, foundation link, system are busy, key errors, button is overtime and the functional module of log in one or more;
The refinement of described professional type flow process commonly used is divided into: one or more in the functional module that telephone expenses inquiry, integration inquiry, progress queries, business handling, business consultation, fault Shen announcement, complaint suggestion, password modification and checking, introduction to business, sales promotion introduction, authenticated client, manual service, blacklist checking and user estimate.
4. in accordance with the method for claim 2, it is characterized in that described modular automatic business process also comprises self-defined type flow process, be used for by self-defined described universal flow process and the irrealizable specific function of described professional type flow process commonly used finished.
5. according to each described method of claim 1 to 4, it is characterized in that, described data configuration table comprises: one or more in voice allocation list, menu allocation list, parameter configuration table and the flow config table are used for voice resource data, menu information, parameter and the flow process relevant information that need use in the described flow process of described database access as index.
6. in accordance with the method for claim 5, it is characterized in that,
Described voice allocation list is preserved the numbering of all voice resources in the described flow process, and the described voice resource numbering of voice configuration page inediting by using at Web realizes adding, revises and delete described voice resource data;
Described menu allocation list is preserved the information of menus at different levels in the described flow process and content thereof, and the described information of menu configuration page inediting by using at Web realizes increasing, revises and delete described menu at different levels and content thereof;
Described parameter configuration table is preserved all kinds of parameters of using in the described flow process, by the described all kinds of parameters of using at Web of parameter configuration page inediting, realizes increasing, revises and delete described parameter;
Described flow config table contains the concordance list that moves described flow process, by the described concordance list in the described flow process of using at Web of parameter configuration page inediting, realizes increasing, revises and delete described modular all kinds of flow processs.
7. in accordance with the method for claim 6, it is characterized in that described method also comprises: carry out described data base initialize script, general-purpose service data is carried out initialization before the described automatic business process of operation; Use has the job number login system of automatic business process configuration authority, each configuration page that provides described Web to use.
8. in accordance with the method for claim 5, it is characterized in that described operation automatic business process comprises:
Read described flow config table and calling leg parameter respectively, obtain and create calling leg procedure information and parameter information thereof, and, create the calling leg incident according to described establishment calling leg procedure information and parameter information thereof;
Read described flow config table and initializing universal business datum respectively, obtain initialization flow process and parameter information thereof, and, carry out playback operation and receive user's input, by realizing described automatic business process with user interactions according to described initialization procedure information and parameter information thereof.
9. the system of automatic service realization flow configuration and operation is characterized in that described system comprises: Web server, database server, switch, service control point (SCP) platform and interactive voice response IVR module, wherein:
Described Web server is used for the Web application according to modular automatic business process establishment is loaded, stores and manages;
Described database server, being used for the data configuration table is that index loads, stores and management is the Various types of data of automatic business process configuration;
Described switch, the automatic service access code that is used for the terminal use is dialed is resolved, and transmitting signaling is to described SCP platform;
Described SCP platform, be connected with described Web server, described database server, described switch and described IVR module respectively, being used for after the described signaling that receives described switch forwarding, is that index obtains flow config table from described database server with described data configuration table; Be that index calls relevant Web application in the described Web server with described flow config table then, in described invoked procedure, be index obtains described Web application need from described database server data and parameter, and the playback request during described Web used is transmitted to described IVR resume module with described data configuration table;
Described IVR module, be connected with described database server, be used for receiving after the described playback request voice resource data, and carry out playback operation, make described terminal use by listening to playback and system interaction by the described database server of described data configuration table index.
10. according to the described system of claim 9, it is characterized in that described modular automatic business process comprises: one or more in universal flow process, professional type flow process commonly used and the self-defined type flow process, wherein:
Described universal flow process is used to finish the general service function, contains: database, play voice, collect the digits, on-hook, queuing, calling release, call failure, foundation link, system are busy, key errors, button is overtime and the functional module of log in one or more;
Described professional type flow process commonly used is used to finish business function commonly used, contains: one or more in the functional module that telephone expenses inquiry, integration inquiry, progress queries, business handling, business consultation, fault Shen announcement, complaint suggestion, password modification and checking, introduction to business, sales promotion introduction, authenticated client, manual service, blacklist checking and user estimate;
Described self-defined type flow process is used for by self-defined described universal flow process and the irrealizable specific function of described professional type flow process commonly used finished;
Described data configuration table comprises: one or more in voice allocation list, menu allocation list, parameter configuration table and the flow config table are used for the index as voice resource data, menu information, parameter and the flow process relevant information that need use in the described flow process of described database server access; Wherein:
Described voice allocation list is preserved the numbering of all voice resources in the described flow process, realizes adding, revises and delete corresponding voice resource data by the numbering of editing described voice resource;
Described menu allocation list is preserved the information of menus at different levels in the described flow process and content thereof, by editing described information, realizes increasing, revises and delete described menu at different levels and content thereof;
Described parameter configuration table is preserved all kinds of parameters of using in the described flow process, by editing described all kinds of parameter, realizes increasing, revises and delete described parameter;
Described flow config table contains the concordance list that moves described flow process, by editing the described concordance list in the described flow process, realizes increasing, revises and delete described modular all kinds of flow processs.
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