CN101729447B - E-mail monitoring device and controlling method thereof - Google Patents

E-mail monitoring device and controlling method thereof Download PDF

Info

Publication number
CN101729447B
CN101729447B CN2009102070281A CN200910207028A CN101729447B CN 101729447 B CN101729447 B CN 101729447B CN 2009102070281 A CN2009102070281 A CN 2009102070281A CN 200910207028 A CN200910207028 A CN 200910207028A CN 101729447 B CN101729447 B CN 101729447B
Authority
CN
China
Prior art keywords
email
mentioned
supervisory
mail
evaluation
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
CN2009102070281A
Other languages
Chinese (zh)
Other versions
CN101729447A (en
Inventor
白川理
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Canon IT Solutions Inc
Original Assignee
Canon IT Solutions Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Canon IT Solutions Inc filed Critical Canon IT Solutions Inc
Publication of CN101729447A publication Critical patent/CN101729447A/en
Application granted granted Critical
Publication of CN101729447B publication Critical patent/CN101729447B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Images

Landscapes

  • Information Transfer Between Computers (AREA)

Abstract

The object of the invention is to provide high efficiency in monitoring operation of monitors for monitoring the E-mail. To this end, the invention provides an E-mail monitoring device capable of communication with the manager terminal used by the manager for monitoring the E-mail, for storing the E-mails and evaluation values representing the necessity of monitoring the E-mail, determining the threshold value to monitoring E-mails by the manager according to the predetermined time information related to the manager, determining the E-mail from the monitoring object according to the determined threshold value and the stored E-mail, and sending the data of the E-mail for the determined monitoring object to the manager terminal.

Description

E-mail monitoring device and control method thereof
Technical field
The present invention relates to be used for confirming that supervisory person carries out the technology of supervisory Email.
Background technology
In recent years, personal information and confidential information are leaked enterprise's reliability and so on are brought influence.Though the leakage of information also sometimes is because of the unauthorized access from the outside causes, the leakage of information is because of negligence of the personnel of enterprises etc. causes mostly, perhaps causes because of file transmission accidentally of having used Email etc.Implement in Japan personal information protection method in 2005 in addition, seeking countermeasure as enterprise to leakage of information just becomes the task of top priority.
Thereby, import at Email when network is sent to external network internally, decide the E-mail monitoring system of permission/mustn't distribute etc. according to the content of this Email, take the leakage of information countermeasure.
In addition, the mail that will send out from the mail server of enterprise is preserved as daily record data, even if also can because of what kind of fact such state of affairs take place in post-survey under the situation that has taken place to leak in contingency.
In this system, generally speaking be to configure keyword etc. in advance, the mail that uses this keyword is set as and can not distributes, perhaps the superior (manager) to the office worker that sent this Email gives notice so that its selection permit/mustn't be distributed.Then, according to the transmission control of carrying out mail based on this gerentocratic selection.
As such prior art, the content of checking the mail that will send is in advance disclosed, with sending the structure that this situation of undesirable mail prevents trouble before it happens in patent documentation 1.
The open 2007-272607 communique of [patent documentation 1] Japan Patent
Summary of the invention
But, even if the number of packages of the Email of supervisory object was a lot of in the past, also just only showing the Email of supervisory object, the manager is difficult to know preferential supervisory which Email is for well.
And then, for example can carry out under the situation of time less of supervisory business the manager, because show the Email of many supervisory objects, so the manager is difficult to know among the time that can carry out supervisory business preferential supervisory which Email is for well.
And then many if the quantity of supervisory person's supervisory (evaluation) Email becomes, then supervisory person's load will increase.
The object of the invention just is to provide a kind of structure that makes the supervisory person's who carries out E-mail monitoring supervisory operating efficiency.
The present invention provides a kind of E-mail monitoring device; Can communicate with the used manager terminal of the manager who carries out E-mail monitoring; It is characterized in that possessing: e-mail storage parts, the evaluation of estimate of necessity of storing above-mentioned Email and supervisory this Email of expression; Input block is imported the scheduled time information relevant with above-mentioned manager; Determine parts, decide according to the scheduled time information of importing by above-mentioned input block to be used for confirming that above-mentioned manager carries out the threshold value of supervisory Email; Confirm parts, according to the evaluation of estimate of the Email of being stored with threshold value that above-mentioned determination section spare determined with at above-mentioned e-mail storage parts, from being stored in the Email of confirming supervisory object among the Email on the above-mentioned e-mail storage parts; And transmit block, will send to above-mentioned manager terminal with the data of the Email of the determined supervisory object of above-mentioned definite parts and show making it.
In addition; The present invention provides a kind of control method of E-mail monitoring device; These e-mail storage parts can communicate with the used manager terminal of the manager of supervisory Email; And possess the e-mail storage parts of evaluation of estimate of the above-mentioned Email of storage and the necessity of supervisory this Email of expression; The control method of this E-mail monitoring device is characterised in that to have: input step, the input block input scheduled time information relevant with above-mentioned manager of above-mentioned E-mail monitoring device; Deciding step, the decision parts of above-mentioned E-mail monitoring device decide according to the scheduled time information of being imported by above-mentioned input step and are used for confirming that above-mentioned manager carries out the threshold value of supervisory Email; Confirm step; Above-mentioned E-mail monitoring device really limiting-members according to the evaluation of estimate of the Email of being stored in threshold value that above-mentioned deciding step determined with at above-mentioned e-mail storage parts, from being stored in the Email of confirming supervisory object among the Email on the above-mentioned e-mail storage parts; And forwarding step, the transmit block of above-mentioned E-mail monitoring device will send to above-mentioned manager terminal in the data of the Email of the determined supervisory object of above-mentioned definite step and show making it.
According to the present invention, just can make the supervisory person's who carries out E-mail monitoring supervisory operating efficiency.
Description of drawings
Fig. 1 is the figure of the formation of the expression information processing system relevant with embodiment of the present invention.
Fig. 2 is the block diagram of the basic comprising of expression Email monitor server.
Fig. 3 is the block diagram of the characteristic that constitutes of the function of expression Email monitor server.
Fig. 4 is the precedence diagram of the action of the expression information processing system relevant with embodiment of the present invention.
Fig. 5 is the stores processor of the Email that carries out of expression Email monitor server and the flow chart that could send judgment processing.
Fig. 6 is the flow chart of detailed process of the step S502 of presentation graphs 5.
Fig. 7 is the figure of the lead management table stored on the memory units such as HDD of expression Email monitor server.
Fig. 8 is the expression supervisory in advance (flow chart of the detailed process of step S405～S408) shown in Figure 4.
Fig. 9 is the figure of the formation example of expression log sheet.
Figure 10 is the figure that representes the formation example of supervisory in advance picture.
Figure 11 is the expression supervisory afterwards (flow chart of the detailed process of step S409～S411) shown in Figure 4.
Figure 12 is the flow chart of detailed process of the step S1103 of expression flow chart shown in Figure 11.
Figure 13 is the flow chart of detailed process of evaluation processing of the step S1119 of expression flow chart shown in Figure 11.
Figure 14 is the flow chart of detailed process of evaluation processing of the step S1118 of expression flow chart shown in Figure 11.
Figure 15 is the flow chart of detailed process of evaluation processing of the step S1402 of the step S1303 of the step S1120 of expression flow chart shown in Figure 11, flow chart shown in Figure 13, flow chart shown in Figure 14.
Figure 16 is the figure of the formation example of group information and management object definition information.
Figure 17 is the figure of the formation example of expression E-mail Retrieval picture.
Figure 18 is the figure of example of a part of header information of father's mail of expression Email and this Email.
Figure 19 is the figure that is illustrated in an example of the result for retrieval guide look picture that step S1105 shown.
Figure 20 is the figure that the formation example of picture is estimated in expression.
Figure 21 is the figure that is illustrated in an example of the guide look display frame that is shown at step S1105 under the situation of not carrying out gathering evaluation.
Figure 22 is the figure that is illustrated in an example of the guide look display frame that is shown at step S1105 under the situation that gathers the Email of estimating same clue.
Figure 23 is illustrated in the figure that gathers an example of the guide look display frame that is shown at step S1105 under the situation of estimating father's mail among the Email of same clue.
Figure 24 representes the figure of the formation example of audit finding DB afterwards.
Figure 25 is the figure that expression can not be sent condition and shelved the example of transmission condition.
Figure 26 is the figure of the supervisory menu screen of expression mail.
Figure 27 is that the Email that expression Email monitor server 101 carries out extracts the flow chart of handling.
Figure 28 is that expression Email monitor server 101 is confirmed the flow chart as the processing (detailed process of step S2705, step S1212) of the Email number of packages of supervisory object.
Figure 29 is that the flow chart of (detailed process of step S2706, step S1214) is handled in Email/ordering of expression Email monitor server 101 execution.
Figure 30 is that the automatic Evaluation of expression Email monitor server 101 execution is handled the flow chart of (detailed process of step S2902).
Figure 31 be stored in the calendar event information table stored in the schedule definition table stored in the expression Email monitor server 101, the schedule management server 106, the Email monitor server 101 the remaining time-figure of an example of supervisory script correspondence table.
Figure 32 is the figure that is illustrated in an example of the result for retrieval guide look picture that step S806 shown.
Figure 33 is illustrated in the figure of an example of supervisory picture of selection that step S808 accepts transmission or the deletion of Email.
Figure 34 is the flow chart that clue evaluation calculation that expression Email monitor server 101 carries out is handled an example of (detailed process of step S3012).
Figure 35 is the flow chart that clue evaluation calculation that expression Email monitor server 101 carries out is handled an example of (detailed process of step S3012).
Figure 36 is the block diagram of the characteristic that constitutes of the function of expression Email monitor server.
Figure 37 is the block diagram of the characteristic that constitutes of the function of expression Email monitor server.
[description of reference numerals]
101 Email monitor servers; 102,112 e-mail servers; The 103LDAP server; 104-1,104-2,114 information processors; 104-3 information processor (manager terminal); 105 local networks; 106 schedule management servers; 120 wide area circuits.
Embodiment
Below, with reference to accompanying drawing one side at length explanation used of the present invention preferred implementation on one side.
Fig. 1 is the figure of the formation of the expression information processing system relevant with embodiment of the present invention.In Fig. 1, the 101st, the Email monitor server.This Email monitor server 101 has from 105 pairs of wide area circuits 120 of local network orders the preservation of the Email that sends to handle, send the function of the condition that judgment processing, the storage/change of could and shelve be used to judge that transmission could and be shelved.In addition, Email monitor server 101 is the structures as the application examples of E-mail monitoring device of the present invention.
In addition; Email monitor server 101 also have in the lump with the time sequential mode formation table and the representative thereof that will organize note (the group information of afterwards stating 1601 shown in Figure 16, management object definition information 1602), and decide the gerentocratic function of carrying out E-mail monitoring according to its data.
The 102nd, e-mail server.This e-mail server 102 for example carries out the mail transmission/reception between information processor 104-1 and the information processor 104-2.In addition, the mail transmission/reception between the device outside 102 couples of information processor 104-1 of e-mail server and the local network 105 (being information processor 114 in the figure) is managed.E-mail server 102 carries out mail is sent to the processing of the specified transmission destination of addresses of items of mail like this.Because so a series of processing of carrying out about e-mail server 102 are well-known, the explanation of Therefore, omited more than this.
The 103rd, ldap server, its provide to enterprise content information, promptly with the user's who utilizes network addresses of items of mail and the directory service of organizing relevant enterprise content information such as information to manage.In addition, can be applied to directory service of the present invention and be not limited to LDAP, can also be other.For example, both can be that Active Directory also can be NDS (NetWare Directory Service) etc.In addition, LDAP is the abbreviation of Lightweight Directory Access Protocol.
104-1,104-2 and 104-3 are information processors, and it has the transmission-receiving function of Email as common computer.In addition, information processor 104-1,104-2,104-3 are as the client of Web service and move.
Information processor 104-3 is the terminal that the manager uses, and is supervisory, and the supervisory terminal of the Email that has been sent out of carrying out having shelved at Email monitor server 101 Email that sends.In this execution mode, information processor 104-3 is described as the terminal that the manager uses.
In addition, schedule management server 106 is servers that gerentocratic predetermined (schedule) managed, and is storing the calendar event information table shown in Figure 31 (B).
Schedule management server 106, information processor 104-1, information processor 104-2, information processor 104-3, Email monitor server 101, e-mail server 102 couple together with the mode that can intercom mutually via local network 105 respectively.
Schedule management server 106 possesses the request according to Email monitor server 101, gerentocratic predetermined (schedule) information in the calendar event information table of being stored in is sent to the function of Email monitor server 101.And then; Schedule management server 106 possesses the function of WEB service; And possesses request according to the browser software that is possessed from manager terminal 104-3; Send to the function of manager terminal 104-3 and, just this schedule is logined the function in the calendar event information table through manager's schedule of communication protocols such as HTTP if receive the manager's schedule that is imported into manager terminal 104-3 from manager terminal 104-3 with manager terminal 104-3.
On local network 115, connecting information processor 114, e-mail server 112, since so same with information processor 104, e-mail server 102 and local network 105 respectively, so omit explanation about them.
Fig. 2 is the block diagram of the basic comprising of expression Email monitor server 101 shown in Figure 1.In Fig. 2, the 201st, CPU uses the program of being preserved among RAM202 and the ROM203 and data to carry out the whole control of Email monitor server 101, and carry out that Email monitor server 101 carries out after state each and handle.
The 202nd, RAM possesses the memory block of the data that are used for program that temporary transient storage loads from HDD204 or recording medium drive 206 and data, received via network I/F (interface) 205, and possesses the service area of using when CPU201 carries out various the processing.
The 203rd, ROM, the setting data of preservation Email monitor server 101, boot etc.
The 204th, HDD is at this in store OS (operating system) and be used to make and state program and the data that each is handled after CPU201 carries out that Email monitor server 101 carries out.Part or all of these programs and data is loaded into RAM202 according to the control based on CPU201, uses it to handle through CPU201, and each of explanation below Email monitor server 101 is carried out handled.
The 205th, network I/F is used for Email monitor server 101 is connected to above-mentioned local network 105, and warp network I/F205 Email monitor server 101 thus can carry out data communication with external equipment.
The 206th, recording medium drive is read program and data on the mediums such as being recorded in CD-ROM, CD-R/RW, DVD-ROM, DVD-R/RW, DVD-RAM, and is exported to RAM202.This reads action and is controlled by CPU201.
The 207th, keyboard can be imported various indications to CPU201.The 208th, pointing devices such as mouse can be imported various indications to CPU201.
The 209th, video I/F (interface) offers the I/F of display equipment 210 and brings into play function as signal as the image that is used for being presented on the display equipment 210.
The 210th, display equipment is made up of institutes such as CRT, liquid crystal panels, can the result based on CPU201 be shown with image and character etc.
The 211st, ancillary equipment I/F is made up of institutes such as USB port and IEEE1394 ports, can be connected with ancillary equipment via this ancillary equipment I/F211.No matter wire/wireless all can with the form that is connected of ancillary equipment.The 212nd, the bus that above-mentioned each one is linked up.
In addition, e-mail server 102,112, schedule management server 106, ldap server 103, information processor 104,114 shown in Figure 1 also are same formations.
Fig. 3 is the block diagram of the characteristic that constitutes of the function of the Email monitor server 101 of expression in this execution mode.
That kind as shown in Figure 3, Email monitor server 101 possess the portion of obtaining 301, accept portion 302, schedule obtains portion 303, supervisory object judging part 304, image information generation portion 305, evaluating part 306, storage part 307, sending part 308 to be to constitute as its distinctive function.
Obtain portion 301 and obtain Email from e-mail server 102 (112).In addition, accept portion 302 and accept supervisory request and audit finding from manager terminal.In addition, schedule obtains portion 303 and obtains gerentocratic calendar information (being scheduled to) from schedule management server 106.In addition, supervisory object judging part 304 is judged the Email of (confirming) gerentocratic supervisory object according to gerentocratic calendar information and evaluation information (inferring evaluation of estimate) or clue evaluation information (clue is inferred evaluation of estimate).In addition, image information generation portion 305 is created on the guide look picture of the Email of supervisory object judging part 304 determined supervisory objects.In addition, evaluating part 306 is carried out to estimate and is handled.In addition, storage part 307 storing daily record tables, lead management table, group information, management object definition information and the remaining time-supervisory script correspondence table, schedule definition table, calendar events table.In addition, the guide look picture of the Email of the sending part 308 supervisory object that will be generated in image information generation portion 305 sends to manager terminal and is presented on the manager terminal making it.
Fig. 4 is the precedence diagram of the action of the expression information processing system relevant with embodiment of the present invention.The situation of having indicated Email to send with regard to information processor 104-1 to the information processor 114 of outside here, describes.
At first, behind information processor 104-1 send Email (step S401), the e-mail server 102 of obtaining this Email sends to Email monitor server 101 (step S402) with this Email.
Then, after Email monitor server 101 is obtained this Email, judge this Email whether with Email monitor server 101 in the filtering rule (condition of can not sending shown in Figure 25 or shelve the transmission condition) stored match.
Obtaining the situation that sends to the Email of outside information processor 114 from information processor 104-1 with regard to Email monitor server 101 here, is illustrated.But, also can be the formation that Email monitor server 101 is obtained the Email of sending information processor 104-1 that is sent from the information processor 114 of outside.Certainly, can also be that Email monitor server 101 is obtained the formation that sends to the Email of information processor 104-2 and judge whether to match with filtering rule from information processor 104-1.
Here, with regard to the condition of can not sending (a) shown in Figure 25 and shelve transmission condition (b) and describe.Figure 25 (a) is an example as the condition of can not sending of filtering rule.Expression condition 1, condition 2, condition 3, condition 4, condition 5 these 5 examples that can not send condition in Figure 25 (a).
The CPU201 of Email monitor server 101 judge the Email that sent whether be with these 5 in any 1 Email that condition matches.Under the situation of coincideing, the CPU201 of Email monitor server 101 ends the transmission of this Email, and the information processor 104-1 as the source of transmission is intended to the suspended contact of transmission (step S403) of Email.
Below carry out the explanation of each condition of the condition of can not sending (a) shown in Figure 25 (a).
Condition 1: in addressee's addresses of items of mail of Email, comprise " * *1.co.jp " (domain name of regulation).
Condition 2: the character string that in the message body of Email, comprises the regulation of " * * company " and so on.
Condition 3: the character string that in the apposition data of Email, comprises the regulation of " secret " and so on.
Condition 4: the total of the file size of the apposition data of Email surpasses 1MB (Mbytes).
Condition 5: in addressee's addresses of items of mail of Email, comprise " * *2.co.jp " (domain name of regulation); in the message body of Email, comprise the character string of the regulation of " △ company " and so on; in the apposition data of Email, comprise the character string of the regulation of " maintaining secrecy outside the company " and so on, the total of the file size of the apposition data of Email surpasses 0.9MB (Mbytes).
Then, just the transmission condition of shelving shown in Figure 25 (b) describes.Figure 25 (b) is an example as the transmission condition of shelving of filtering rule.Figure 25 (b) expression condition 1, condition 2, condition 3, condition 4, condition 5 these 5 examples of shelving the transmission condition.
The CPU201 of Email monitor server 101 judge acquired Email whether be with these 5 in any 1 Email that condition matches, be judged as under the identical situation, do not send this Email and shelve.Promptly, with this e-mail storage in memory units such as the HDD204 of Email monitor server 101 or RAM202.
Like this, the CPU201 of Email monitor server 101 with shelve under the situation that the transmission condition matches, being judged as this Email is to carry out supervisory Email by the manager, and the trust supervisory in advance to the manager terminal request (step S405).
Below carry out the explanation of each condition of shelving the transmission condition shown in Figure 25 (b).
Condition 1: in addressee's addresses of items of mail of Email, comprise " tana * *.co.jp " (addresses of items of mail of regulation).
Condition 2: the character string that in the message body of Email, comprises the regulation of " O * company " and so on.
Condition 3: the character string that in the apposition data of Email, comprises the regulation of " only for relative " and so on.
Condition 4: the total of the file size of the apposition data of Email surpasses 0.7MB (Mbytes).
Condition 5: in addressee's addresses of items of mail of Email, comprise " * *2.co.jp " (domain name of regulation); in the message body of Email, comprise the character string of the regulation of " △ company " and so on; in the apposition data of Email, comprise the character string of the regulation of " forbidding copy " and so on, the total of the file size of the apposition data of Email surpasses 0.5MB (Mbytes).
In addition; The CPU201 of Email monitor server 101 is being judged as the Email that sent from information processor 104-1 and can not sending condition (Figure 25 (a)) and shelve under the situation that any condition of transmission condition (Figure 25 (b)) both sides all misfits, and via external network (wide area circuit) 120 this Email is sent to information processor 114 (step S404).
As above; The CPU201 of Email monitor server 101 according to the data of acquired Email with can not send condition and shelve the transmission condition; Judge that this Email is sent (relaying) gives the addressee who sets on this Email; Still do not send and shelve, perhaps do not send and end.
Under the situation of the transmission of shelving Email, the CPU201 of Email monitor server 101 lets the manager carry out supervisory in advance (step S405～step S408).
Particularly, the CPU201 of Email monitor server 101 carries out the supervisory trust (step S405) of this Email to manager terminal 104-3.
Then, the CPU201 of manager terminal 104-3 just makes and has accepted on the display equipment 210 that this situation of supervisory trust is presented at manager terminal 104-3 after accepting this supervisory trust.
The CPU201 of manager terminal 104-3 asks the guide look of Email that should be supervisory in advance to show (step S406) to Email monitor server 101 after the demonstration indication of the guide look picture of accepting Email that should be supervisory in advance from the manager.
The guide look of having accepted Email shows that the CPU201 of the Email monitor server 101 of request generates that making lies on the table and send should be supervisory in advance the information that shows of the guide look display frame (Figure 10) (below be also referred to as supervisory in advance picture) of Email, and the information that this generated sent to manager terminal 104-3 (step S407).
Then, the CPU201 of manager terminal 104-3 shows the guide look display frame of Email that should be supervisory in advance based on this information, and the Email of accepting to be shown from the manager could send etc.Then, the CPU201 of manager terminal 104-3 will send to Email monitor server 101 (step S408) from the supervisory in advance result (this Email could send, perhaps send and shelve) that the manager accepted.
The CPU201 that receives this supervisory in advance result's Email monitor server 101 is stored in this result in the memory unit such as HDD204 and carries out and this result handles accordingly.
Promptly, the CPU201 of Email monitor server 101, if the transmission of Email is just permitted this Email is sent to information processor 114 (step S404).On the other hand, if the transmission of Email is rejected, the CPU201 of Email monitor server 101 just ends the transmission of this Email, and to information processor 104-1 contact this content (step S403).In addition, if the transmission of Email lies on the table, the CPU201 of Email monitor server 101 just with its as the e-mail storage of supervisory object in advance in memory units such as HDD204.
As above, in this execution mode according to can not send condition and shelve the transmission condition or supervisory in advance in gerentocratic judgement judge whether to send (relaying) Email etc.
But, because the related information processing system of this execution mode is a purpose to carry out " supervisory " relevant with the transmitting-receiving of Email, so require as far as possible to be undertaken supervisory by manager self (people).
Promptly, after this judgement to should be can send the Email of (relaying) or the Email that should end to send etc. to carry out supervisory (assurance) be (supervisory afterwards) that is necessary.
Below use the just supervisory afterwards summary of step S409～step S411 shown in Figure 4 to describe.
The CPU201 of manager terminal 104-3 sends supervisory afterwards enforcement request (step S409) to Email monitor server 101.Then; The CPU201 that receives the Email monitor server 101 of request generates the information that the guide look display frame (Figure 19) make Email that should be supervisory afterwards shows, and the information that this generated is sent to manager terminal 104-3 (step S410).
Then, the CPU201 of manager terminal 104-3 shows the guide look display frame of Email that should be supervisory afterwards based on this information, and the evaluation of the Email of accepting from the manager to be shown.In addition, here as from the evaluation result that the manager accepted, for example can enumerate " can send/refuse to send/need and check/be not easy to make commentary " etc.Then, the CPU201 of manager terminal 104-3 will send to Email monitor server 101 (step S411) from the evaluation result of this Email that the manager accepted.
The CPU201 of Email monitor server 101 that receives the evaluation result of Email is mapped this evaluation result and this Email in the memory units such as being stored in HDD204.
Below, the stores processor of the Email that the sub-mail monitor server 101 of plain telegram carries out with reference to Fig. 5 and could send judgment processing.
Fig. 5 is the stores processor of the Email that carries out of expression Email monitor server 101 and the flow chart that could send judgment processing.In addition, this processing is that the CPU201 of Email monitor server 101 is according to carrying out based on the control of institute's program recorded among the HDD204.In addition, in store expression makes the transmission of Email end the condition of can not sending (Figure 25 (a)) of the condition of (not making its relaying), expression to be used to carry out supervisory in advance and to shelve the transmission condition (Figure 25 (b)) of condition of the transmission of Email for the time being in the HDD204 of Email monitor server 101.In addition, above-mentioned filtering rule is stored among the HDD204.In addition, in the HDD204 of Email monitor server 101, storing group information (the group information of afterwards stating 1601 shown in Figure 16) and administrator information (the management object definition information of afterwards stating 1602 shown in Figure 16).In this execution mode, can use this group information to confirm group and the manager of this group under the Email Sender.
At first, the CPU201 of Email monitor server 101 obtains the Email (SMTP grouping) (step S501) that is fed to wide area circuit 120 from network 105 from e-mail server 102.In this execution mode, the situation that just obtains the Email that is passed out to wide area circuit 120 describes.But the CPU201 of Email monitor server 101 also can obtain the Email that is received from e-mail server 112 via wide area circuit 120, and judges whether to make this Email to deliver to local network 105 based on filtering rule.
Then, in the header information of the Email that will in step S501, be obtained of the CPU201 of Email monitor server 101 contained information (Message-ID) login of confirming this Email in clue admin table (Fig. 7) (step S502).The detailed process of step S502 uses Fig. 6 to describe in the back.In addition, lead management table shown in Figure 7 is the structure as the application examples of management component of the present invention.
Then, the Email that the CPU201 of Email monitor server 101 is just obtained in step S501, judge whether with HDD204 in the filtering rule stored promptly can not send condition (Figure 25 (a)) (step S503) matches.
Then; Under the Email that the CPU201 of Email monitor server 101 is obtained in being judged as step S501 and the situation about can not the transmission condition matching (at step S503 for being); Make to handle and transfer to step S504, end the transmission (step S504) of this Email.
Then, the CPU201 of Email monitor server 101 to the originator's address of Email send be intended to because of with the Email (step S505) that can not the transmission condition matches and do not carry out the transmission of Email.
Under Email that step S503 is judged as among the step S501 to be obtained and situation about can not the transmission condition misfitting (in step S503 for not), the CPU201 of Email monitor server 101 judges the Email of in step S501, being obtained, and whether (step S506) matches with shelving transmission condition (Figure 25 (b)).
Then; The Email that in step S506, is judged as among the step S501 to be obtained with shelve under the situation that the transmission condition misfits (at step S506 for not), the CPU201 of Email monitor server 101 sends (step S507) with this Email to wide area circuit 120.Here, when at step S501 being receives from wide area circuit 120 under the situation of Email of (obtaining), make this Email send (relaying) to local network 105.
On the other hand; Be judged as and shelve the situation that the transmission condition matches through the processing among the step S506 under (in step S506 for being); The transmission of the Email that the CPU201 of Email monitor server 101 will be obtained at step S501 is handled and is set " shelving " (step S508) for, and makes to handle and get into step S509.
In addition, the Email that here lies on the table is the Email of manager's decision indication on through the visual basis of having carried out confirming of the sender of Email supervisory object in advance that can send/can not send.
Then, the CPU201 of Email monitor server 101 confirms the sender (step S509) of this Email.
In addition, the confirming of Email Sender carries out as follows: obtain this Email originator's addresses of items of mail from the header information of Email, and confirm the user that this addresses of items of mail is distributed.
Then, the CPU201 of Email monitor server 101 confirms this Email senders's manager (step S510) after the sender who has confirmed Email (originator).
This is through confirming that according to group information (the group information of afterwards stating 1601 shown in Figure 16) of in the HDD204 of Email monitor server 101, being stored and administrator information (the management object definition information of afterwards stating 1602 shown in Figure 16) manager of the group that this Email senders is affiliated carries out.
Here, describe with regard to group information 1601 shown in Figure 16 and management object definition information 1602.
Group information 1601 is that " group name ", " valid period ", " addresses of items of mail ", " being assigned with the user name (not shown) of addresses of items of mail " are mapped respectively and store at least.
Thereby, just can confirm the group name under this user according to user's addresses of items of mail or user name.In addition, " valid period " represent each user belong to group during.Promptly, for example, represent that under the situation of the 1st record playing the user who ended " aliceexample.com " (addresses of items of mail) on March 31st, 2006 from January 1st, 2006 belongs to " Group-A " (group name).In addition, there is not the record of end of input day to represent that the user who sets in this record also belongs to the group that sets in this record now.
In addition, management object definition information 1602 is " manager ID ", " management object group " (corresponding to the project " group name " of group information 1601), " valid period " and " with the corresponding addresses of items of mail of this manager ID (not shown) " to be mapped respectively and to store.Thereby,, just can confirm manager or this gerentocratic addresses of items of mail of each group through with reference to management object definition information 1602.
Promptly, just can confirm that through reference group information 1601 and management object definition information 1602 manager's (organizing the manager) and this of the group under the sender of Email organize gerentocratic addresses of items of mail.
Then, the CPU201 of Email monitor server 101 is to notifying so that carry out the supervisory in advance of Email at the determined gerentocratic manager terminal 104-3 of step S510.This notice is for example considered to be intended to carry out supervisory in advance Email etc. by the CPU201 of Email monitor server 101 to being assigned to this gerentocratic addresses of items of mail transmission.In addition, be assigned to confirming and to confirm according to the data of being stored in the ldap server 103 of gerentocratic addresses of items of mail.
In addition, can also be when this manager be registered to the application program of Email monitor server 101, display message is so that carry out the supervisory in advance of Email.
Then, after any processor of having carried out step S504, step S508, step S507, the e-mail storage (preservation) that the CPU201 of Email monitor server 101 will be obtained at step S501 is in memory units such as HDD204.At this moment, the CPU201 of Email monitor server 101 attaches filter result (expression send/shelve/delete the data of state) (being kept among the HDD204) (the step S511) that sets this Email in this Email.
Promptly, ended the data of " deletion (not sending) " of this situation of transmission of Email and attach in this Email as filter result and to set having carried out the later expression of step S504.After having carried out step S508, the data of " shelving " that this situation of transmission of Email has been shelved in expression are attached in this Email as filter result and are set.The data of " transmission " of this situation of send Email are attached in this Email as filter result set having carried out step S507 expression later on.
Particularly, will be mapped storage (preservation) in log sheet shown in Figure 9 in Email (constituting the data of Email) and the filter result that step S501 is obtained.
In Fig. 9, the mail ID of Email, each data (text of sender's addresses of items of mail, recipient's addresses of items of mail, Email, apposition file, date of shipping time etc.) that constitute this Email and filter result are mapped respectively and store.
At step S511, the mail ID of the CPU201 of Email monitor server 101 contained Email in log sheet (Fig. 9) go up login after step S602 (Fig. 6) the mail ID that gets that compiles that states.After the processing of step S511, finish this processing.
Fig. 6 is the flow chart of detailed process of the step S502 of presentation graphs 5.In addition, the CPU201 of Email monitor server 101 carries out the processing of step S601 shown in Figure 6 to step S612.
The step S601 of Fig. 6 and S612 mean whole Emails that CPU201 obtained of Email monitor server 101 are carried out the processing from step S602 to step S611 or S608 repeatedly.
The CPU201 of Email monitor server 101 compiles the Email of being obtained at step S501 and gets and give unique mail ID (step S602).
It is MESSAGE-ID (being also referred to as intrinsic information) (step S603) that the CPU201 of Email monitor server 101 obtains the intrinsic data of this Email that are attached on the Email from the header information of the Email obtained at step S501.
Then, the CPU201 of Email monitor server 101 MESSAGE-ID that will be obtained at step S603 with compile the mail ID that gets at step S602 and be mapped setting (login) in lead management table shown in Figure 7 (step S604).
Then, whether the CPU201 of Email monitor server 101 retrieval has " In-Reply-To " (the step S605) that is contained in the letter in reply mail among the header information of the Email that step S501 is obtained.
Then, the CPU201 of Email monitor server 101 judges whether retrieve " In-Reply-To " (step S606) at step S605.Promptly, judge whether this Email is the letter in reply mail.
The CPU201 of Email monitor server 101 is when being judged as (being judged as under the situation of " In-Reply-To ") under the situation of letter in reply mail (in step S606 for being) at step S606, the MESSAGE-ID (step S607) of retrieval this " In-Reply-To " among the lead management table (Fig. 7).
Then, the CPU201 of Email monitor server 101 judges the MESSAGE-ID (step S609) that whether retrieves this " In-RepIy-To " at step S607.Promptly, whether judgement and the corresponding father's mail of this Email are logined in the clue admin table.
The CPU201 of Email monitor server 101 is when be judged as (be judged as with the corresponding father's mail of this Email and logined under the situation in the clue admin table) under the situation of the MESSAGE-ID that retrieves this " In-Reply-To " (in step S609 for being) at step S609; From the lead management table, obtain the clue ID that attaches in this MESSAGE-ID that retrieves, and this clue ID that obtains is attached in MESSAGE-ID login (setting) in the clue admin table (the step S610) that sets at step S604.In addition, clue ID is the structure as the application examples of clue identifying information of the present invention.
Then, the CPU201 of Email monitor server 101 obtains the corresponding mail ID of MESSAGE-ID with father's mail of retrieving and confirm at step S607 from the lead management table.Then, the CPU201 of Email monitor server 101 as " father's mail ID ", attaches this mail ID that obtains to login in the clue admin table (step S611) in the MESSEGE-ID that sets at step S604.In addition, father's mail ID is the formation as the application examples of father's mail identifying information of the present invention.
On the other hand, do not retrieve (being judged as under the situation that is not the letter in reply mail) under the situation of " In-Reply-To " (in step S606 for not), transfer to the processing of step S608 when in step S606, being judged as at step S605.In addition, in step S609, be not judged as the processing that (being judged as with the corresponding father's mail of this Email does not have under the situation of login in the clue admin table) under the situation of the MESSAGE-ID that retrieves " In-Reply-To " (among the step S609 for not) also transferred to step S608.
The CPU201 of Email monitor server 101 compiles in step S608 and gets unique new thread ID, and this clue ID is mapped with the MESSAGE-ID that sets at step S604 set (login) (step S608).
In view of the above, just can in lead management table shown in Figure 7, login each data of the clue relation of each Email of expression.
Figure 18 is the figure of example of a part of header information of father's mail of expression Email and this Email.
A part of header information of 1802 these Emails of expression of Figure 18, a part of header information of father's mail of 1801 these Emails of expression of Figure 18.Such shown in 1802, in the header information of this Email, adding has " In-Reply-To ".Thereby this Email is judged as the letter in reply mail in step S606.In addition; Because the MESSAGE-ID of " In-Reply-To " of this Email is logined in 1801 header information; So if in the clue admin table login MESSAGE-ID identical with it, just logined in the clue admin table at father's mail that step S609 is judged as this Email.
Fig. 7 is the figure of the lead management table stored on the memory units such as HDD204 of expression Email monitor server 101.
The lead management table is according to the project of mail ID, father's mail ID, clue ID, MESSEGE-ID.
MESSEGE-ID is the intrinsic information of envelope envelope Email as above-mentioned, and that kind for example as shown in Figure 7 is represented with each mark.
Mail ID is the intrinsic information that in the clue admin table, is used to discern each Email.
Clue ID is whether be used to discern each Email be the information of the Email of same clue, and in the example of Fig. 7, same clue ID representes it is the Email of same clue.
Then, just father's mail ID describes.In the example of Fig. 7, the Email of the 1st record is not owing to there being father's mail ID, so expression is the original electronic mail (father's mail) that is sent at first.Article 2, record is the letter in reply mail of the Email of the 1st record owing to login in the project of father's mail ID has the mail ID of the 1st record so represent the Email of the 2nd record.
Fig. 8 is that shown in Figure 4 supervisory in advance (flow chart of the detailed process of step S405～S408), expression is used for the supervisory in advance processing that the manager carries out Email in expression.In addition, the processing of step S801, S805～810 is that CPU201 is according to carrying out based on the control of institute's program recorded among the HDD204 of manager terminal 104-3.In addition, the processing of step S802～804, S811～817 is that CPU201 is according to carrying out based on the control of institute's program recorded among the HDD204 of Email monitor server 101.
At first, the CPU201 of manager terminal 104-3 sends to Email monitor server 101 (step S801) with supervisory in advance enforcement request.
The CPU201 of Email monitor server 101 just at first checks the authority of having carried out this requesting users when receiving this supervisory in advance enforcement request (step S802) from manager terminal 104-3.
Here, the CPU201 of Email monitor server 101 is based on the management object definition information 1602 that is write down in the memory unit such as HDD204, judges whether this user is the user with group manager authority.Particularly, judge exactly whether ID contained in the request msg that step S802 receives (manager ID) is stored among " the manager ID " of management object definition information 1602.Then; Be stored under the situation among " the manager ID " of management object definition information 1602 being judged as ID contained in the request msg that step S802 receives (manager ID), obtain to be mapped from management object definition information 1602 and store " valid period " with this manager ID.Here according on " valid period " obtained, whether having logined the Close Date, just can judge whether the manager who has carried out request is past or present manager.Through above processing judge in the past and now which in period be the group manager.
Be judged as that to have carried out requesting users be not the group manager, be not under the gerentocratic situation of group promptly, in the past and now (promptly, be judged as ID contained in the request msg that step S802 receives (manager ID) be not stored in management object and define under the situation among " the manager ID " of information 1602), the CPU201 of Email monitor server makes this processing end (not shown).
On the other hand; To have carried out this requesting users be (promptly, be judged as ID contained in the request msg that step S802 receives (manager ID) be stored in management object define under the situation among " the manager ID " of information 1602) under the gerentocratic situation of group being judged as; The CPU201 of Email monitor server 101 will be based on the group information 1601 that is write down among the HDD204 and the user's of the management object confirmed filter result is set to " shelving " Email, and institute stored log table (Fig. 9) extracts (step S803) from the memory unit of Email monitor server 101.
Below, use Figure 27 to describe with regard to the detailed process of step S803.
The processing that the CPU201 of Email monitor server 101 comes execution in step S2701～S2706 according to the control based on institute's program recorded among the HDD204 of Email monitor server 101.
At first; The calendar event information table (Figure 31 (B)) of the CPU201 of Email monitor server 101 from the memory units such as HDD204 that are stored in schedule management server 106 obtained the gerentocratic schedule (scheduled time information) (step S2701) that is used in contained ID (manager ID) in the request msg that step S802 receives and confirms.
Here, describe with regard to various tables shown in Figure 31.
Schedule definition table (A) 3101 has the project of " ID ", " account ", " password ", " form ", " URL ", is stored in the memory units such as HDD204 of Email monitor server 101.
In schedule definition table (A) 3101, storing identification schedule definition table (A) 3101 each record " ID ", gerentocratic " account " (manager ID), this gerentocratic " password " and be identified in " form " of the calendar application that schedule management server 106 starts and be used to visit " URL " of each gerentocratic schedule (scheduled time information).
Promptly, in schedule definition table (A) 3101, storing the information that is used for obtaining each gerentocratic calendar information from the calendar event information table (B) 3102 that schedule management server 106 is stored.
Then; Calendar event information table (B) 3102 has the project of " ID ", " beginning date ", " zero hour ", " finishing the date ", " finish time ", " event name ", and it is stored in the memory units such as HDD204 of schedule management server 106.
In the memory units such as HDD204 of schedule management server 106, each manager (manager ID) is stored calendar event information table (Figure 31 (B)).
In calendar event information table (B) 3102, storing manager's schedule of (in the future) (scheduled time information) from now on.
Here, " ID " of calendar event information table (B) 3102 is each information recorded of identification calendar event information table (B) 3102.In addition, on " event name ", storing gerentocratic scheduled event.For example, storing the content of " meeting " or schedules (being scheduled to) such as " guests ".In addition, on " beginning date ", storing the date that begins this incident.In addition, on " zero hour ", storing the zero hour that begins this incident.In addition, on " finishing the date ", storing the date that finishes this incident.In addition, on " finish time ", storing the finish time that finishes this incident.
The remaining time-supervisory script correspondence table (C) 3103 has the project of " ID ", " scheduled time ", " threshold value ", " Max shows number of packages ", " menu display name ", and it is stored in the memory units such as HDD204 of Email monitor server 101.
The remaining time-be the data that are used to show the supervisory menu screen of mail shown in Figure 26 on the supervisory script correspondence table (C) 3103.
Here, the remaining time-" ID " of supervisory script correspondence table (C) 3103 is each information recorded of identification remaining time-supervisory script correspondence table (C) 3103.
If this expression manager is in the free time of the time that sets on " scheduled time ", just evaluation of estimate is set number of packages more than or equal to the Email of " threshold value " as supervisory object maximum demonstration on " Max shows number of packages ".In addition, " menu display name " showed corresponding to each scheduled time that is shown on the supervisory menu screen of mail (Figure 26).
Obtain and manager ID (account) corresponding " URL " and " password " contained the request msg that step S802 receives from the schedule definition table at step S2701; Based on this " URL " schedule management server 106 is conducted interviews, and be sent in the account and this password that step S802 is obtained.
Then; The CPU201 of schedule management server 106 uses this account and the password obtained from Email monitor server 101 to carry out authentication processing, just will send to Email monitor server 101 corresponding to the calendar event information table (schedule (calendar information)) of this account (manager ID) if be able to authentication.Then, the CPU201 of Email monitor server 101 receives the calendar event information table from schedule management server 106.
Through above processing, Email monitor server 101 just can be obtained calendar information from schedule management server 106.
Then, the CPU201 of Email monitor server 101 is if obtain the calendar information that step S2701 is obtained, and just this calendar information is stored in the memory units such as HDD or RAM of Email monitor server 101.Here calendar information of storing and calendar event information epiphase shown in Figure 31 with.
Then, the CPU201 of Email monitor server 101 by the order of " beginning date ", " zero hour ", " finishing the date ", " finish time " to each record of the calendar information stored sort (replacement is arranged) handle.Then, the CPU201 of Email monitor server 101 obtains present moment from OS, and calculates the free time (step S2704) before the nearest incident behind present moment.Like this, gerentocratic free time is through calculating behind present moment near trying to achieve the zero hour of predetermined (incident) of present moment and the difference of present moment.
Then, the CPU201 of Email monitor server 101 accordings to the manager's free time that is calculated, and confirms the number of packages (step S2705) of the Email that (selection) can be supervisory.
The details of this processing is used Figure 28 narration in the back.
Then, the CPU201 of Email monitor server 101 obtains the Email of number of packages that can be supervisory in the determined manager of step S2705 free time, and is set at supervisory object (step S2706).
The details of this processing is used Figure 29 narration in the back.
Then, the CPU201 of Email monitor server 101 is transferred to the processing of step S804 after the processing of having carried out step S2706.
Below, use Figure 28 to come the details of the processing of description of step S2705.
Flow chart shown in Figure 28 (A), flow chart (B) are the flow charts that the processing of the mail number of packages of confirming supervisory object is described.
Flow chart shown in Figure 28 (A) be expression through select the mail number of packages of supervisory object by the manager, confirm the flow chart of processing of the mail number of packages of the supervisory object that the manager can be supervisory.
The mail number of packages of the supervisory object that flow chart shown in Figure 28 (B) is expression through can be supervisory according to the manager's free time management of computing person who is calculated at step S2704 is confirmed the flow chart of processing of the mail number of packages of the supervisory object that the manager can be supervisory.
As the processing of the mail number of packages of confirming supervisory object, which kind of processing in flowchart (A), the flow chart (B) is all harmless.Through carrying out any side's processing, just can confirm the mail number of packages of supervisory object that can be supervisory.
At first, describe with regard to flow chart shown in Figure 28 (A).
The processing that the CPU201 of Email monitor server 101 comes execution in step S2801, S2806 according to the control based on institute's program recorded among the HDD204 of Email monitor server 101.
The processing that the CPU201 of manager terminal 104-3 comes execution in step S2802～S2805 according to the control based on institute's program recorded among the HDD204 of manager terminal 104-3.
At first; The CPU201 of Email monitor server 101 according to be stored among the HDD the remaining time-information (each information recorded) of supervisory script correspondence table (C) 3103; Generation is used to show the information of supervisory menu screen (Figure 26), and sends to manager terminal (step S2801).
Then; The CPU201 of manager terminal 104-3 when receive from Email monitor server 101 remaining time-information of supervisory script correspondence table (C) 3103, just supervisory menu screen (Figure 26) is presented on the display part such as display (step S2802) according to this information.
On supervisory menu screen 2601 shown in Figure 26, show " 1 only urgent (about 10 minutes of desired time) 2604 ", " 2 anxious (about 20 minutes of desired time) 2605 ", " supervisory (about 30 minutes of desired time) 2606 of 3 standards ", " 4 scrutinize (about 60 minutes of the desired time) 2607 ", " 5 whole mails supervisory 2608 ", " finishing 2602 " button as supervisory menu.In addition, on 2603, be presented at manager's free time that step S2705 is calculated.
The CPU201 of manager terminal 104-3 is when being pressed " finishing 2602 " button by the manager with regard to end process.
The CPU201 of manager terminal 104-3 is when certain button (step S2804) of being pressed by the manager in " 1 only urgent (about 10 minutes of desired time) 2604 ", " 2 anxious (about 20 minutes of desired time) 2605 ", " supervisory (about 30 minutes of desired time) 2606 of 3 standards ", " 4 scrutinize (about 60 minutes of the desired time) 2607 ", " the 5 whole mails supervisory 2608 ", and the supervisory menu that just will be pressed sends to Email monitor server 101 (step S2805).
Like this, when accepting the selection (being selected) of each supervisory menu from the manager, just selected supervisory menu is sent to Email monitor server 101 via the supervisory menu screen of mail shown in Figure 26.
Then, the CPU201 of Email monitor server 101 is from the manager terminal 104-3 receiving management selected supervisory menu of person (step S2806), and step S2706 is transferred in processing.
Then, describe with regard to flow chart shown in Figure 28 (B).
The processing that the CPU201 of Email monitor server 101 comes execution in step S28011, S28012 according to the control based on institute's program recorded among the HDD204 of Email monitor server 101.
The CPU201 of Email monitor server 101 according to the manager's free time management of computing person who is calculated at step S2704 can be supervisory the number of packages (step S28011) of Email.Particularly, be exactly the supervisory time of pre-set each part Email, calculate the number of packages of Email that can be supervisory according to the supervisory time of the free time (scheduled time) that is calculated at step S2704 and each part Email of setting.For example; The supervisory time of each part Email be set to 2 minutes, be under 10 minutes the situation in the free time that step S2704 is calculated; Through calculating " in the supervisory time (2 minutes) of step S2704 is calculated free time (10 minutes) each part Email of ÷ ", just can obtain the number of packages (5) of Email that can be supervisory.
Then; The CPU201 of Email monitor server 101 from the remaining time-supervisory script correspondence table (C) 3103 obtain with step S28011 calculated can be supervisory number of packages corresponding " threshold value " and " Max shows number of packages " (the step S28012) of Email, and processing transferred to step S2706.Promptly, the CPU201 of Email monitor server 101 with reference to the remaining time-supervisory script correspondence table, from the remaining time-supervisory script correspondence table obtains supervisory person free time (scheduled time) corresponding " threshold value " and " Max shows number of packages " that is calculated with step S2704.
Below, use Figure 29 to come the details of the processing of description of step S2706.
The processing that the CPU201 of Email monitor server 101 comes execution in step S2901～S2916 according to the control based on institute's program recorded among the HDD204 of Email monitor server 101.
At first, the CPU201 of Email monitor server 101 obtains from log sheet (Fig. 9) and is utilized in contained manager ID the request msg that step S802 receives and the Email (step S2901) of definite gerentocratic supervisory object.
Below, the processing (extract and handle) that obtains of the Email of just carrying out at step S2901 describes.
For example; ID (manager ID) contained in the request msg that step S802 receives can know that with reference to management object definition information 1602 manager of manager ID " Admin-A2 " is the manager of group name " Group-A " under the situation of " Admin-A2 ".In addition, if with reference to management object definition information 1602, can know this manager be from group name on July 1,2006 " Group-A " the manager, still manager now.If reference group information 1601 can know from April 1st, 2006 till now, user 1 " aliceexample.com " and user 2 " cabexample.com " belong to group name " Group-A ".Promptly, the manager of group name " Group-A " is set to user 1 " aliceexample.com " and user 2 " cabexample.com " Email that sends the destination or send the source and carries out supervisory as the Email of supervisory object.In addition; At this time be set to and send the destination or send among the Email in source, through confirming that with reference to log sheet (Fig. 9) " filter result " is registered as the Email of " shelving " user 1 " aliceexample.com ", user 2 " cabexample.com ".Then, determined Email all extracts from log sheet (Fig. 9) here.
Then, the CPU201 of Email monitor server 101 data of for example storing the Email that is extracted with daily record tableau format shown in Figure 9.In addition, newly create the project of stating after the storage of inferring evaluation of estimate on the stored log table here.
Then, the CPU201 of Email monitor server 101 just carries out automatic Evaluation to acquired whole Emails and handles (step S2902) after obtaining Email at step S2901.
Here, use Figure 30 at length to describe with regard to the detailed process of automatic Evaluation processing.
The processing that the CPU201 of Email monitor server 101 comes execution in step S3001～S3012 according to the control based on institute's program recorded among the HDD204 of Email monitor server 101.
At first, the CPU201 of Email monitor server 101 obtains the Email (step S3001) through estimating in the past from log sheet (Fig. 9).
Particularly, obtain and be stored in " mail ID " the corresponding Email the audit finding DB (Figure 24) afterwards from log sheet (Fig. 9) exactly.
Audit finding DB (Figure 24) stores and has carried out supervisory afterwards result in the past afterwards, and evaluation (supervisory) result of each Email is stored as evaluation of estimate.
Here, evaluation of estimate (evaluation information) is to represent that becoming the high more Email of ratio that can not send then is worth high more information.Promptly, the information of supervisory necessity degree is carried out in expression energetically.
In addition, evaluation of estimate can also be how soon expression should be carried out supervisory information, maybe should carry out supervisory relative importance value.
The DB of audit finding afterwards (Figure 24) that is storing the evaluation result of Email is stored in the memory units such as HDD of Email monitor server 101.
In the project that has " mail ID ", " supervisory time implementation date ", " supervisory person ", " evaluation " on the audit finding DB (Figure 24) afterwards, and storing the content of projects.Here, on " mail ID " information of identification Email, corresponding to the mail ID of log sheet.In addition, on " supervisory time implementation date ", storing the supervisory afterwards time on date of having implemented with the corresponding Email of this e-mail ID.In addition, on " supervisory person ", storing the ID (account) (supervisory person's name) that has carried out this supervisory afterwards supervisory person.In addition, in " evaluation ", storing evaluation of estimate as the result who has carried out supervisory (evaluation).
Then; The CPU201 of Email monitor server 101 just carries out the processing (step S3002, step S3011) from step S3003 to step S3011 to whole Emails of being obtained at step S2901 when obtain the Email through estimating in the past from log sheet (Fig. 9).
In addition, in the past the whole Emails through estimate of the CPU201 of Email monitor server 101 to being obtained at step S3001 are carried out the processing (step S3003, step S3008) from step S3004 to step S3007.
At first, the CPU201 of Email monitor server 101 calculates Email of being obtained at step S2901 and the similar degree of being obtained at step S3001 (step S3004) that passes through the Email of estimating in the past.Here, the similar degree of information such as the addressee of calculating Email, transmission source, text, apposition file.The computational methods of similar degree get final product through using known similar retrieval technique to calculate.For example, the similar degree of message body calculates and can calculate through the methods such as similar degree of calculating the message body character string.
Then, the CPU201 of Email monitor server 101 judges that whether the similar degree that calculates at step S3004 is more than or equal to the similar degree that sets in advance (threshold value) (step S3005).
The CPU201 of Email monitor server 101 be when being judged as under the situation of similar degree more than or equal to the similar degree that sets in advance that step S3004 calculates (step S3005: be) at step S3005, just obtains the corresponding evaluation of estimate of mail ID (step S3006) with the Email of present evaluation object from audit finding DB (Figure 24) afterwards.
Then, the CPU201 of Email monitor server 101 similar degree that will be calculated at step S3004 and be mapped in the evaluation of estimate that step S3006 is obtained and be stored in (step S3007) in the memory unit.
Here, evaluation of estimate represent evaluation of estimate high more then estimate low more, more be necessary to carry out more energetically supervisory.
Then, the CPU201 of Email monitor server 101 after the processing of execution from step S3004 to step S3007, just transfers to step S3009 with processing when the whole Emails through estimating in the past that step S3001 is obtained.
Then, the CPU201 of Email monitor server 101 comes calculation evaluation of estimate (step S3009) according to the similar degree and the evaluation of estimate of being stored at step S3007.
For example; Similar degree that step S3004 calculated more than or equal to the similar degree of regulation (for example 20%) in the past through the similar degree of each Email of evaluation be respectively 90% for evaluation of estimate 100, similar degree 60% for evaluation of estimate 100, similar degree 40% for evaluation of estimate 50, when similar degree value 20% is evaluation of estimate 50; Make these evaluation of estimate equalizations, and resulting value " 75 " is calculated as inferring evaluation of estimate.
Then, the Email of the CPU201 of the Email monitor server 101 present process object of inferring evaluation of estimate (evaluation information) and being stored at step S2901 that will calculate at step S3009 is mapped and stores (step S3010).What calculated among the storing step S3009 on the project of inferring evaluation of estimate that promptly, in storing step S2901, is generated infers evaluation of estimate.
Then, the CPU201 of Email monitor server 101 carries out the processing from step S3003 to step S3011 when whole Emails that step S2901 is obtained, and just step S2903 is transferred in processing.
Here; In flow chart shown in Figure 30, be illustrated in after the processing of having carried out step S3011; The clue of execution in step S3012 is inferred the evaluation of estimate computing, but in the processing of the next not execution in step of supervisory in advance situation S3012 and transfer to the processing of step S2903.
Then, turn back to the explanation of the flow chart of Figure 29.
The CPU201 of Email monitor server 101 step S2902 carry out that automatic Evaluation is handled and whole Emails of in step S2901, obtaining have been obtained infer evaluation of estimate after, from the remaining time-supervisory script correspondence table (C) 3103 obtain with among step S2705, confirm can be supervisory number of packages corresponding " threshold value ", " Max shows number of packages " (the step S2903) of Email of supervisory object.
Particularly, be exactly Email monitor server 101 CPU201 from the remaining time-supervisory script correspondence table (C) 3103 obtains time (institute that on each supervisory menu of Figure 26, is shown wants the time) corresponding " threshold value ", " Max shows number of packages " with the supervisory menu that among step S2806, receives.
In addition, carried out under the situation of the processing shown in the flow chart (B) in the processing that replaces flow chart (A) shown in Figure 28, owing to obtain " threshold value ", " Max shows number of packages " at step S29012, so the not processing of execution in step S2903.
Then, the CPU201 of Email monitor server 101 judges in " Max shows number of packages " that step S2904 is obtained whether be " unrestrictedly " (step S2904).
Then; (step S2904: not), whole Emails that step S2901 is obtained are set at the Email (step S2914) of supervisory object to the CPU201 of Email monitor server 101 being judged as under the situation that " Max shows number of packages " in step S2904, obtained is " unrestrictedly ".
On the other hand; The CPU201 of Email monitor server 101 judges whether to obtain " threshold value " (step S2905) at step S290 being judged as under the situation that " Max shows number of packages " in step S2904, obtained is not " unrestrictedly " (step S2904: be).
Then; The CPU201 of Email monitor server 101 is being judged as under the situation that can obtain " threshold value " at step S2904 (step S2905: be), according to the ordering processing (step S2906) that evaluation of estimate order is from high to low carried out the Email of being stored at step S2901 of inferring of being stored at step S3010.
On the other hand; The CPU201 of Email monitor server 101 be judged as under step S2904 can't obtain the situation of " threshold value " (step S2905: not), according to the date of shipping time from late order early to the Email that step S2901 is stored sort (replacement is arranged) handle (step S2912).Then, the CPU201 of Email monitor server 101 is set at supervisory object (step S2913) from upper Email with " Max shows number of packages " Email partly that step S2903 is obtained after step S2913 Email is through ordering.Promptly, by the date of shipping time from late order early with upper (slower) " Max shows number of packages " Email partly be set at supervisory object.
Then; The CPU201 of Email monitor server 101 has carried out after the ordering of the Email that step S2901 is stored is handled by inferring evaluation of estimate order from high to low in step S2906, and whether the number of packages of judging the Email of being stored at step S2901 is more than " Max shows number of packages " (the step S2907) that obtained at step S2903.Then; The CPU201 of Email monitor server 101 is set at supervisory object candidate (step S2908) with inferring the Email of evaluation of estimate more than or equal to the threshold value that is obtained at step S2903 under being judged as more than the situation of " Max shows number of packages " (step S2907: be).Then, the CPU201 of Email monitor server 101 confirms to be set at step S2908 the number of packages of the Email of supervisory object candidate, and judges that whether this number of packages is more than " Max shows number of packages " (step S2909).Then; The CPU201 of Email monitor server 101 is set to the number of packages of Email of supervisory object candidate more than under the situation of " Max shows number of packages " (step S2909: be) in being judged as step S2908, to same each Email of inferring evaluation of estimate of being configured to supervisory object candidate at step S2908 by transmitting time from late order early sort (step S2910).
Then; The CPU201 of Email monitor server 101 is set at supervisory object (step S2911) with upper " Max shows number of packages " part among step S2910 has carried out the resulting email list of ranking results by transmitting time from late order early to same each Email of inferring evaluation of estimate.
Like this, just can with infer evaluation of estimate by from high (should carry out supervisory energetically) to low Email order rearrangement, upper " Max shows number of packages " partly is set at supervisory object.Promptly, can the Email that should carry out supervisory degree " Max shows number of packages " part in descending order energetically be set at supervisory object.
In addition; The CPU201 of Email monitor server 101 is less than when the number of packages that is judged as the Email of in step S2901, storing at step S2907 under the situation of " Max shows number of packages " in step S2903, obtained (step S2907: deny), will be set at supervisory object (step S2916) at whole Emails that step S2901 is obtained.
In addition; The CPU201 of Email monitor server 101 is less than (step S2909: not), from inferring the higher upper Email of evaluation of estimate " Max shows number of packages " partly is set at supervisory object (step S2915) under the situation of " Max shows number of packages " when being judged as at step S2909 at the number of packages that step S2908 is set to the Email of supervisory object candidate.
More than, the Email through step S2916, step S2915, step S2911, step S2913, the supervisory object of step S2914 is set.
In view of the above, the manager just can the higher Email of the preferentially supervisory possibility that can not send.
Then, turn back to the explanation of the processing of flow chart shown in Figure 8.
The CPU201 of Email monitor server 101 generates and is used to be presented at step S803 extracted, is configured at step S2916, step S2915, step S2911, step S2913, step S2914 the Email of supervisory object from log sheet (Fig. 9) the information of guide look picture, and sends to manager terminal 104-3 (step S804).In this information, for example comprise the Email that is configured to supervisory object data, infer evaluation of estimate and represent this and infer the information of evaluation of estimate degree (for example mark) with Email is corresponding.
Then, the CPU201 of manager terminal 104-3 just shows the guide look picture (step S806) of the Email that lies on the table when receiving the information (step S805) that is used to show this guide look picture based on this information.The picture of representing Figure 10, Figure 32 as the example of guide look picture.
Picture shown in Figure 10 is an example that is configured to institute's picture displayed under the situation of supervisory object at the whole mails of step S2914.Whole Emails of promptly, being obtained at step S2901 are revealed.
In addition, Figure 32 Email of being illustrated in step S2915, step S2911, step S2913 " Max shows number of packages " part is set to the guide look picture that is shown under the situation of Email of supervisory object.
Promptly, press the partly Email of (for example, 15 number of packages amounts) of evaluation of estimate order demonstration " Max shows number of packages " from high to low.
In Figure 10, Figure 32, show " number of packages ", " supervisory situation ", " mail spare name (title) ", " transmission source address ", " transmission destination-address ", " date of shipping time ", " evaluation ", " inferring evaluation of estimate " as project.Here, " number of packages " stored the number of packages name of supervisory object.In the example of Figure 32, represent that the number of packages of the Email of supervisory object all is 15.In addition, " supervisory situation " stored supervisory whether finishing.It is supervisory if " not " then represented not carry out as yet.In addition, " mail spare name (title) " stored the title (part name) of Email.In addition, " transmission source address " stored the transmission source address of Email.
In addition, " transmission destination-address " stored the transmission destination-address of Email.In addition, " date of shipping time " storing the date of shipping time of Email.In addition, " infer evaluation of estimate " each e-mail storage the evaluation of estimate of inferring through estimating at step S2902.In addition, this infers the mark of evaluation of estimate with the visual manner demonstration in " evaluation " expression.Then show " ■ " on " evaluation " hurdle if infer evaluation of estimate higher (estimating lower) morely.
Figure 10 and Figure 32 are expressions to having shelved the Email that sends through Email monitor server 101, and the manager who organizes under the sender by this Email (group manager) carries out the figure of an example of picture used when supervisory in advance.
Through the operation via the picture of Figure 10 or Figure 32, the group manager carries out the indication with the mail transmission/deletion (not sending) of being shelved.
The CPU201 of manager terminal 104-3 is with the addresses of items of mail through the originator (sender) on click mail originator hurdle on this picture, and CPU201 controls so that Mail Contents affirmation picture (Figure 33) is presented on the display equipment.
Like this, the CPU201 of manager terminal 104-3 accepts to carry out " transmission " perhaps selection indication (step S807) of the Email of " deletion ".
Then, the CPU201 of manager terminal 104-3 accepts the indication of the selection of Email from the manager, and confirms that through the Mail Contents that is shown picture (Figure 33) accepts " transmission " perhaps indication of " deletion " (step S808) of Email.
Particularly, the CPU201 of manager terminal 104-3 is when pressing 3301 radio button (transmission) by the manager and pressing the indication of 3304 acceptance of ACK button " transmission ".In addition, the CPU201 of manager terminal 104-3 is when pressing 3302 radio button (deletion) by the manager and pressing the indication of 3304 acceptance of ACK button " deletion ".
Then, the CPU201 of manager terminal 104-3 will send to Email monitor server 101 (step S809) in the indication that step S808 is accepted.
Next, the CPU201 of manager terminal 104-3 judges whether to receive from gerentocratic end indication (step S810).Under situation about not accepting as yet from gerentocratic end indication (being not in step S810), the CPU201 of manager terminal 104-3 shows that Figure 10 supervisory in advance picture perhaps shown in Figure 32 is till accepting the end indication.On the other hand, if accept from gerentocratic end indication (in step S810 for being), with regard to end process.
The CPU201 of Email monitor server 101 accepts the change indication (step S811) of the transmission/deletion (not sending) of expression Email from manager terminal 104-3.
So the CPU201 of Email monitor server 101 judges that the change that is received indicates whether for seeing (transmission) (step S812) off.Being judged as is situation about seeing off (in step S812 for being), and the CPU201 of manager terminal 104-3 has indicated the Email that sends to send to wide area circuit 120 (step S813) this quilt.On the other hand, be judged as the processing of transferring to step S815 under the situation that is not to send.
Filter result Email, log sheet (Fig. 9) that the CPU201 of Email monitor server 101 will send to wide area circuit 120 is altered to " shelving the back sends " (step S814), and step S815 is transferred in processing.
Next, the CPU20 of Email monitor server 101 judges that the change that is received at step S811 indicates whether to be deletion (not sending) (step S815).Its result is that Email monitor server 101 does not send this Email and deletes (step S816) under the situation of deletion (not sending) (in step S815 for being) being judged as.Next, Email monitor server 101 is altered to the filter result of this Email of log sheet (Fig. 9) " shelving the back deletion " (step S817), and shifts to step S802.
On the other hand, the CPU201 of Email monitor server 101 is not under the situation of deletion (not sending) in the change indication that is judged as in that step S811 is received, and transfers to step S803.
In addition, just carry out supervisory in advance example and be illustrated, but can also constitute the butt joint receiving emails or the receiving and dispatching mail both sides carry out supervisory in advance sending mail according to above-mentioned formation.In addition, when supervisory reception mail, a plurality of and these a plurality of receiver addresses are crossed under a plurality of groups the situation in the receiver address record, constitute this reception mail and are undertaken supervisory by a plurality of managers.
Figure 11 is that shown in Figure 4 supervisory afterwards (flow chart of the detailed process of step S409～S411), expression is used for the supervisory afterwards processing that the manager carries out Email in expression.Below, the supervisory afterwards processing of just carrying out Email with reference to Figure 11 describes.
Figure 11 is corresponding to the processing of in Email supervisory afterwards, being undertaken by Email monitor server 101 and manager terminal 104-3.In addition, this processing is that the CPU201 of Email monitor server 101 and manager terminal 104-3 is according to carrying out based on the control of institute's program recorded among the HDD204.
The CPU201 of manager terminal 104-3 sends supervisory afterwards enforcement request (step S1101) to Email monitor server 101.
The CPU201 of Email monitor server 101 should request back (step S1102) when receiving from manager terminal 104-3, just generate conduct afterwards the guide look display image of the Email of supervisory object information and send to manager terminal 104-3 (step S1103).The detailed process of this processing uses Figure 12 to describe in the back.
The CPU201 of manager terminal 104-3 receives the conduct information (step S1104) of the general chart picture of the Email of supervisory object afterwards from Email monitor server 101.
Next, the CPU201 of manager terminal 104-3 is based on this information that receives, and will be presented on the display equipment 210 of manager terminal 104-3 (step S1105) as the guide look display frame (Figure 19) of the Email of supervisory object afterwards.
Then, the selection (step S1106) of the Email among the CPU201 of the manager terminal 104-3 Email that judges whether to accept from guide look display frame (Figure 19), to be shown.For example, when the manager selects to be displayed on mail spare name in the guide look display frame (Figure 19) etc., the CPU201 of manager terminal 104-3 just accepts the selection corresponding to the Email of this mail spare name.
Under the situation of the request that the data that receive Email show, the demonstration request that the CPU201 of manager terminal 104-3 will accept the Email of this request sends to Email monitor server 101 (step S1107).
Then, the CPU201 of Email monitor server 101 is when the demonstration request (among step S1108, step S1109 for being) that receives Email from manager terminal 104-3, just obtains the data of the Email of accepting to show request from log sheet (Fig. 9).In addition, the data of Email are meant data such as message body, recipient address, sender address, apposition file.On the other hand; Under the situation of the demonstration request of not accepting Email as yet from manager terminal 104-3, the CPU201 of Email monitor server 101 just continues to wait for till the demonstration request of accepting Email from manager terminal 104-3 (being not) among step S1109.
Then; The CPU201 of Email monitor server 101 generates the information of the evaluation picture (Figure 20) that the person that is used for the display management estimates according to the data of the Email of obtaining from log sheet, and the information that this generated is sent to manager terminal 104-3 (step S1110).
Then, the CPU201 of manager terminal 104-3 just shows on display part based on this information and estimates picture (step S1111, S1112) after reception is used for showing the information of this evaluation picture (Figure 20).
For example, establishing " the transmission source " having been selected by the manager to be displayed in the guide look display frame (Figure 19) at step S1106 is that " star one is thorough ", " transmission destination " are the Email of " aaaexampIe.jp ".In the case, the CPU201 of manager terminal 104-3 shows evaluation picture shown in Figure 20 at step S1112.
The date of shipping time, transmission source (originator), addressee (To, Cc, Bcc all can show), the part name (title) of Email, the text of Email, the Email that in Figure 20, show this selecteed Email are attend the apposition file of institute's apposition.These data are the data that obtain from log sheet, are the data that obtained from Email monitor server 101 at step S1110, S1111.
Estimating picture (Figure 20) upward demonstration " evaluation " hurdle 2001 and " gathering evaluation " hurdle 2002 under the message body of evaluation picture.
That kind shown in figure 20 is showing the Email that is shown on the picture to estimating on this " evaluation " hurdle 2001, accept the radio button of the evaluation of " can send ", " can not send ", " needing inspection ", " not being easy to make commentary " and so on from the manager.
In addition, on " gathering evaluation " hurdle 2002, show: the manager selects whether gathering the check box of estimating " gathering evaluation " of setting; Selection is to gathering " all clues " of evaluation with the Email of estimating the same clue of Email that is shown on the picture and father's mail of estimating the Email that is shown on the picture being gathered the radio button of " all father's mails " of evaluation; Select to set the check box that whether will estimate the Email that finishes excluded from this evaluation object " having estimated except the mail that finishes ".
Under the situation of the radio button of " can send " of having selected by the manager to be shown on " evaluation " hurdle 2001, mean and make the evaluation of " can send " and so on by the manager estimating the Email that is shown on the picture.
In addition, under the situation of the radio button of " can not send " of having selected by the manager to be shown on " evaluation " hurdle 2001, mean and make the evaluation of " should not send " and so on by the manager estimating the Email that is shown on the picture.
In addition, under the situation of the radio button of " need inspection " of having selected by the manager to be shown on " evaluation " hurdle 2001, mean that estimating the Email that is shown on the picture is the evaluation of being made " being necessary inspection (affirmation) " and so on by the manager.
In addition; The radio button of " not being easy to make commentary " of having been selected by the manager to be shown on " evaluation " hurdle 2001 just means that estimating the Email that is shown on the picture is the evaluation of being made " according to existing situation about can send such as content of sending and addressees, also having situation about can not send " and so on by the manager.
After the check box that demonstrations selected " gathering evaluations " on " if gathering evaluations " hurdle 2002 is selected, promptly carry out the setting that other Emails also gather evaluation after, just with the evaluation picture among the Email of the same clue of Email that shown, at least one other Emails setting and identical evaluations of practiced evaluation on " evaluation " hurdle 2001.Through choosing the check box of " gathering evaluation " like this, then be not only the evaluation of estimating the Email that is shown on the picture, other Emails of same clue also can gather and carry out same evaluation.
In addition, if behind the radio button of " all clues " having selected to be shown on " gathering evaluations " hurdle 2002 by the manager, just implementation to the evaluation picture on whole Emails of the same clue of Email that shown gather the setting of evaluation.
In addition; Behind the radio button as if " all father's mails " having selected by the manager to be shown on " gathering evaluation " hurdle 2002; Just carry out with the Email of estimating the same clue of Email that shows on the picture among, only father's mail of estimating the Email that is shown on the picture is gathered the setting of evaluation.
In addition, if behind " estimated the mail that finishes except " check box of having selected to be shown on " gathering evaluations " hurdle 2002 by the manager, just carry out the Email that will pass through evaluation and gather the setting of getting rid of the object of evaluation from this.
Like this, also gather under the situation of evaluation, these other Emails are also set and are displayed on the identical evaluation of evaluation of estimating the Email on the picture selected on " evaluation " hurdle at least 1 other Email.
The CPU201 of manager terminal 104-3 2001 accepts " transmission can " on " evaluation " hurdle, " can not send " waited and estimated (evaluation result), and 2002 accept the setting (step S1113) that " whether gathering evaluations ", " whether gather and estimate all same clues ", " whether among same clue, gathering evaluation father mail ", " whether the Email of process evaluation has also gathered revalues " etc. are gathered evaluation on " gathering evaluations " hurdle.
Next, the CPU201 of manager terminal 104-3 just sends to Email monitor server 101 (step S1114) with this evaluation result and the set information that gathers evaluation after pressing ACK button 2011 by the manager.
The CPU201 of Email monitor server 101 receives information and the evaluation result and the set information (step S1115) that gather evaluation of expression as the Email of supervisory object from manager terminal 104-3.In addition, step S1115 is a processing example of accepting parts of the present invention.
Next, the CPU201 of Email monitor server 101 judges whether to gather evaluation (step S1116) according to this set information that gathers evaluation that receives.Promptly, Email monitor server 101 is judged according to the set information that gathers evaluation whether the check box of " gathering evaluation " on " gathering evaluation " hurdle 2002 is selected, promptly whether is gathered evaluation.
When being judged as under the situation that gathers evaluation (selected) (in step S1116 for being) at step S1116, the CPU201 of Email monitor server 101 judges that according to the set information that gathers evaluation the radio button that the radio button of " all clues " on " gathering evaluations " hurdle 2002 is selected still " whole father's mail " is selected (step S1117).
On the other hand, when be judged as under the situation of not carrying out gathering evaluation (not selected) (in step S1116 for not) at step S1116, the CPU201 of Email monitor server 101 transfers to step S1120 with processing.At step S1120, the CPU201 of Email monitor server 101 carries out the evaluation of estimating the Email that is shown on the picture and handles.
In addition, the CPU201 of Email monitor server 101 is (being not in step S1117) under the selecteed situation of radio button of " all clues " that be judged as " gathering evaluation " hurdle 2002 at step S1117, and S1119 shifts to step.At step S1119, the CPU201 of Email monitor server 101 carries out gathering the processing of evaluation with the Email of estimating the same clue of Email that is shown on the picture.The details of this processing uses Figure 13 to describe in the back.
In addition, the CPU201 of Email monitor server 101 (in step S1117 for being) under the selecteed situation of radio button of " whole father's mail " that be judged as " gathering evaluations " hurdle 2002 at step S1117, S1118 shifts to step.At step S1118, the CPU201 of Email monitor server 101 carry out to estimate the processing that the Email father's mail of this Email on same clue that is shown on the picture gathers evaluation.The details of this processing uses Figure 14 to describe in the back.
The CPU201 of Email monitor server 101 is stored in afterwards (Figure 24) (step S1121) in the audit finding database (audit finding DB afterwards) with its evaluation result (audit finding) after the evaluation that step S1118 has carried out father's mail is handled.
In addition; After the CPU201 of Email monitor server 101 has carried out the Email of same clue at step S1119 evaluation is handled, its evaluation result (audit finding) is stored in afterwards (Figure 24) (step S1122) in the audit finding database (audit finding DB afterwards).
In addition; The CPU201 of Email monitor server 101 is stored in afterwards (Figure 24) (step S1123) in the audit finding database (audit finding DB afterwards) with its evaluation result (audit finding) after step S1120 has carried out the evaluation of estimating the Email that is shown on the picture and handles.
Here, just afterwards the audit finding database describe.The audit finding database is stored on the Email monitor server 101 afterwards, and storage is keeping having carried out supervisory afterwards result (having carried out the result who estimates).
The database of audit finding afterwards shown in Figure 24 has the project of " mail ID ", " supervisory time implementation date ", " supervisory person ", " estimating (result) ".
" the mail ID " of audit finding database is the mail ID that has carried out the Email of evaluation afterwards, the corresponding value of mail ID of storage and log sheet (Fig. 9).
In addition, the time on date with the evaluation of the corresponding Email of this mail ID has been carried out in " supervisory time implementation date " storage.
In addition, the gerentocratic name with the evaluation of the corresponding Email of this mail ID has been carried out in " supervisory person " storage.
In addition, in " evaluation ", will carry out importing as numerical value (evaluation of estimate) with the result of the evaluation of the corresponding Email of this mail ID.
For example; Be be evaluated as under the situation of " can send " storage " 0 " on " evaluation " hurdle 2001 as evaluation of estimate; Storage " 100 " is stored " 50 " as evaluation of estimate in addition as evaluation of estimate under the situation that is be evaluated as " not being easy to make commentary " under the situation that is rated " can not send " in addition.Be mapped to store with each mail ID like this and estimate (value).
Turn back to the explanation of the flow chart of Figure 11.The CPU201 of Email monitor server 101 judges whether that accepting cancellation from manager terminal 104-3 waits end indication (step S1124) after the processing execution of step S1121, step S1122 or step S1123 ends.The processing of CPU201 execution from step S1103 to step S1124 of Email monitor server 101 is till accepting to finish indication.On the other hand, (step S1124) just makes the processing shown in this flow chart finish after receiving the end indication.
Figure 12 is the flow chart of detailed process of the step S1103 of expression flow chart shown in Figure 11.
At first; The CPU201 of Email monitor server 101 is when receiving supervisory afterwards enforcement request at step S1102; Just with reference to the management object of Figure 16 definition information 1602, confirm with this request in the group name of the contained corresponding management object of manager ID, and obtain this group name (step S1201).
Then; The CPU201 of Email monitor server 101 obtains this information and sends to manager terminal 104-3 (step S1202) from the memory units such as HDD of having stored the information that shows the E-mail Retrieval picture, and wherein this E-mail Retrieval picture is to be used to retrieve the picture (Figure 17) that carries out supervisory afterwards Email.
Then, the CPU201 of manager terminal 104-3 receives the information (step S1203) that shows the E-mail Retrieval picture from Email monitor server 101.Next, the CPU201 of manager terminal 104-3 shows E-mail Retrieval picture (Figure 17) (step S1204) according to this information.
Then, the CPU201 of manager terminal 104-3 accepts the search condition (step S1205) through this E-mail Retrieval picture input by the manager.Next, the CPU201 of manager terminal 104-3 just sends to Email monitor server 101 (step S1206) with this search condition that is transfused to when index button 1701 is pressed.
Here, the example as the search condition of importing at the E-mail Retrieval picture (1703,1704) for example has following project.Promptly, " transmitting time ", " send day ", " send month ", " send year ", " sending the e-mail address in source ", " same sender's e-mail address (being configured to the addresses of items of mail of Cc or Bcc) ", " the part name (title) of Email ", " size of Email ", " Email is attend the size of the apposition file of institute's apposition " etc. can be used as search condition and set.
In addition, be stored in the daily record data data of the Email that conforms to through the search condition that the retrieve log data just can obtain with these are transfused to respectively with the data of the corresponding Email of these conditions.
Turn back to the explanation of the flow chart of Figure 12.The CPU201 of Email monitor server 101 is received in the search condition of being imported on the E-mail Retrieval picture (step S1207) from manager terminal 104-3.
In step S1208; Obtain and manager ID (account) corresponding " URL " and " password " contained the request msg that step S1102 receives from the schedule definition table; Based on this " URL " schedule management server 106 is conducted interviews, and will send to schedule management server 106 with this password the account that step S1102 is obtained.
Then; The CPU201 of schedule management server 106 uses this account and the password obtained from Email monitor server 101 to carry out authentication processing, just will send to Email monitor server 101 corresponding to the calendar event information table (schedule (calendar information)) of this account (manager ID) if be able to authentication.Then, the CPU201 of Email monitor server 101 receives the calendar event information table from schedule management server 106.
Through above processing, Email monitor server 101 just can be obtained scheduled time information (step S1208) from schedule management server 106.
Then, the CPU201 of Email monitor server 101 is if obtain the calendar information that step S1208 is obtained, and just this calendar information is stored in the memory units such as HDD or RAM of Email monitor server 101 (step S1209).Here calendar information of storing and calendar event information epiphase shown in Figure 31 with.
Then, the CPU201 of Email monitor server 101 by the order of " beginning date ", " zero hour ", " finishing the date ", " finish time " to each record of the calendar information stored sort (replacement is arranged) handle (step S1210).Then, the CPU201 of Email monitor server 101 obtains present moment from OS, and calculates the free time (step S1211) till the nearest incident after the present moment.Like this, gerentocratic free time is through calculating after the present moment near trying to achieve the zero hour of predetermined (incident) of present moment and the difference of present moment.
Then, the CPU201 of Email monitor server 101 accordings to the manager's free time that is calculated, and confirms the number of packages (step S1212) of the Email that (selection) can be supervisory.
The details of this processing is used Figure 28 narration in the back.
Then, the CPU201 of Email monitor server 101 obtains the Email of number of packages that can be supervisory in the determined manager of step S1211 free time, and is set at supervisory object (step S1212).
The details of the processing of step S1212 is identical with Figure 28.
Then, the CPU201 of Email monitor server 101 is transferred to the processing of step S1213 after the processing of having carried out step S1212.
Then, turn back to the explanation of Figure 12.
Next, the CPU201 of Email monitor server 101 retrieves and obtains the data (step S1208) of the Email during the searching object contained this search condition among log sheet (Fig. 9).
Then, the CPU201 of Email monitor server 101 judges the group information that on the data of the Email that step S1213 is obtained, whether has been set with.Promptly, judge the information (group information) whether the expression group is arranged here on " group information " hurdle of daily record data shown in Figure 9.
When being judged as on the data of the Email that step S1213 is obtained as yet under the situation of not setting group; The CPU201 reference group information 1601 (Figure 16) of Email monitor server 101 is confirmed the group name under the sender of this Email on the time point of the date of shipping time of Email, and this group name is set in the log sheet (Fig. 9).On the other hand, when being set with on the data that are judged as at Email under the situation of group information, step S1217 is transferred in processing.
At step S1214; The CPU201 of Email monitor server 101 judges whether the Email of being obtained at step S1213 is the Email (step S1214) that should be carried out supervisory (evaluation) by the manager, and wherein this manager confirms according to contained manager ID in the supervisory afterwards enforcement request that receives at step S1102.
Here it is obtains the corresponding group name of addresses of items of mail with the transmission source of the Email of being obtained at step S1208 from group information 1601 (Figure 16), and obtains the manager ID of this group from management object definition information 1602 according to this group name of obtaining.Then, judge whether manager ID contained in this manager ID that obtains and the supervisory afterwards enforcement request that receives at step S1102 is identical.Its result if same manager ID then is judged as the Email that should carry out supervisory (evaluation) (in step S1214 for being), and transfers to step S1215 with processing.On the other hand, if manager ID difference then be judged as the Email that do not carry out supervisory (evaluation) (in step S1214 for not), and step S1215 would be transferred in processing.Here, can also control certainly so that finished under the supervisory afterwards situation, no longer as supervisory object at this mail.
Then, at step S1215, the CPU201 of Email monitor server 101 judges whether the Email of being obtained at step S1208 matches with other search conditions of being imported through the E-mail Retrieval picture.
Then, the CPU201 of Email monitor server 101 is set at the Email of supervisory object (step S1216) in advance when be judged as under the situation about matching with other search conditions (in step S1215 for being) at step S1215 with this Email.On the other hand, the CPU201 of Email monitor server 101 transfers to step S1215 when be judged as (being not) under the situation about misfitting with other search conditions in step S1215 at step S1215 with processing.
Then, the CPU201 of Email monitor server 101 is to being set to the Email of supervisory object afterwards at step S1216, and that carries out mail obtains/sort processing (step S1218).
Because the details of the processing shown in the step S1218 is identical with flow chart shown in Figure 29, and difference here only is described.
Owing to obtain Email at step S1213, here so the processing that obtains of the Email of step S2901 is not carried out.Promptly, here, the Email obtained of step S2901 can describe through replacing step S1213.
In addition, in automatic Evaluation shown in Figure 30 is handled,, under supervisory afterwards situation, carry out the processing of step S3012 shown in Figure 30 though under supervisory in advance situation, there is not the processing of execution in step S3012.
Here, use the flow chart (Figure 34 and Figure 35) of the detailed process of expression step S3012 shown in Figure 30 to describe.
Figure 34 is the flow chart that the clue of representing only to calculate father's mail of same clue is inferred the processing of evaluation of estimate.
Figure 35 is the flow chart that the clue of the whole Emails of the expression same clue of calculating is inferred the processing of evaluation of estimate.
Here, clue is inferred evaluation of estimate (clue evaluation information) and is meant that the mean value of inferring evaluation of estimate to father's mail of the Email of same clue or same clue has carried out the evaluation of estimate of calculating.
At first, carry out the explanation of flow chart shown in Figure 34.
The CPU201 of Email monitor server (E-mail monitoring server) 101 carries out the processing from step S3402 to step S2407 to whole Emails of being obtained at step S1213.
At first, the corresponding father's mail of the mail ID ID (step S3402) of retrieval and the Email of being obtained at step S1213 among the lead management table.Then, if retrieve father's mail ID (step S3403: be), just obtain (step S3407) from the log sheet of inferring evaluation of estimate of storing the father's mail ID that is retrieved at step S3402.
On the other hand, under the situation that does not retrieve father's mail ID at step S3402 (step S3403: not), calculate clue and infer evaluation of estimate (step S3404) according to the present evaluation of estimate of inferring that obtains, and it is stored (step S3405).Particularly, the mean value of being obtained at step S3407 through calculating of inferring evaluation of estimate just can calculate clue and infer evaluation of estimate.
Promptly, through above processing, just can according to be same clue father's mail to infer that evaluation of estimate calculates be that the clue of father's mail of same clue is inferred evaluation of estimate.
Then, flow chart shown in Figure 35 is described.
The CPU201 of Email monitor server (E-mail monitoring server) 101 carries out the processing from step S3502 to step S2507 to whole Emails of being obtained at step S1213.
At first, the mail ID (step S3502) of retrieval and the corresponding same clue of mail ID of the Email of being obtained at step S1213 among the lead management table.Then, if retrieve mail ID (step S3503: be), just obtain (step S3507) from the log sheet of inferring evaluation of estimate of storing the mail ID that is retrieved at step S3502.
On the other hand, under the situation that does not retrieve mail ID at step S3502 (step S3503: not), calculate clue and infer evaluation of estimate (step S3504) according to the present evaluation of estimate of inferring that obtains, and it is stored (step S3505).Particularly, the mean value of being obtained at step S3507 through calculating of inferring evaluation of estimate just can calculate the clue of same clue and infer evaluation of estimate.
Promptly, through above processing, just can calculate the clue of the Email of same clue and infer evaluation of estimate according to the evaluation of estimate of inferring of each Email of same clue.
As the processing of step S3012, can also carry out certain processing among Figure 34, Figure 35.
Turn back to the explanation of Figure 12.
Then; The CPU201 of Email monitor server 101 generates and is used to be presented at step S1213 extracted, is configured at step S2916, step S2915, step S2911, step S2913, step S2914 the Email of supervisory object from log sheet (Fig. 9) the information (step S1219) of guide look picture, and sends to manager terminal 104-3 (step S1220).In this information, for example comprise the Email that is configured to supervisory object data, infer evaluation of estimate and represent this and infer the information of evaluation of estimate degree (for example mark) with Email is corresponding.
Here, receive the information (step S1104) that Email monitor server 101 is sent at step S1104 (Figure 11) manager terminal 104-3.Then, the CPU201 of manager terminal 104-3 is based on the picture (step S1105) that information that step S1104 receives shows Figure 19.
Figure 19 sets whole Emails for institute's picture displayed under the situation of monitored object at step S2914.
In addition, Figure 21 be expression just " number of packages " be the picture of Email when supervisory of the record of " 6 ".
In addition, Figure 22 is the Email that is illustrated in step S2915, step S2911, step S2913 " Max shows number of packages " the part picture when being configured to supervisory object.Then, Figure 22 representes the Email of the same clue of the Email of number of packages by name " 6 " has been carried out gathering supervisory situation.
In addition, Figure 23 is the picture when the Email of step S2915, step S2911, step S2913 " Max shows number of packages " part is configured to supervisory object, is only father's mail have been carried out gathering the picture when supervisory.
Show all that on any picture of Figure 19, Figure 21, Figure 22 clue infers evaluation of estimate, in view of the above, just can supervisoryly expeditiously must carry out the set (clue unit) of supervisory Email energetically.
In addition; Set down at system default, the CPU201 of Email monitor server 101 controls that sorting shows according to the evaluation of estimate order (evaluation order from low to high promptly) from high to low of inferring shown on the value column so that have a guide look of the Email that is presented on this picture.
In addition, can also constitute with the project beyond the value column, be that projects such as supervisory situation, mail header, originator's address, recipient/same part address, date of shipping time also can sort.
In addition, though though in Figure 19 supervisory end of a period/unfinished how all mails demonstrations, also can be only with the supervisory mail that finishes as the setting of display object, only will be not supervisory mail as the setting of display object.In addition,, it is controlled to when clicking indication infers evaluation of estimate, just make the evaluation of estimate of inferring of this mail calculate and go up the employed supervisory mail that finishes and show about not supervisory mail.
Figure 13 is the flow chart of detailed process of evaluation processing of the step S1119 of expression flow chart shown in Figure 11.
CPU201 by Email monitor server 101 carries out the processing of step S1301 shown in Figure 13 to step S1305.This processing is to gathering the processing of evaluation with other Emails of estimating the same clue of Email that is shown on the picture (Figure 20).
Promptly, carry out certain evaluation in " can send ", " can not send ", " needing inspection ", " not being easy to make commentary " at the evaluation picture, performed processing under the situation that radio button selected at the check box of " gathering evaluation ", " all clues " is set.
At first, the CPU201 of Email monitor server 101 retrieval among the clue admin table and confirm with estimating picture (Figure 20) evaluation after the Email (step S1301) of the same clue ID of the clue ID of Email.
Then, the CPU201 of Email monitor server 101 judges whether to retrieve the Email (step S1302) of same clue.Under the situation of the Email that retrieves same clue, transfer to the processing of step S1303, under the situation of the Email that does not retrieve same clue, transfer to the processing of the step S1122 of Figure 11.
At step S1303, the CPU201 of Email monitor server 101 carries out the Email that is retrieved at step S1301 is set in the processing of estimating the evaluation that picture (Figure 20) accepted.Here be meant certain evaluation in " can send ", " can not send ", " needing inspection ", " not being easy to make commentary " in the evaluation that evaluation picture (Figure 20) is accepted.The details of this processing of expression in Figure 15 is stated after its explanation.
Then, the CPU201 of Email monitor server 101 judges whether all Emails that retrieved at step S1301 are carried out (step S1304) after step S1303 has carried out the evaluation processing.Be judged as the processing of transferring to the step S1122 of Figure 11 under the situation that all Emails have been carried out.On the other hand, be judged as all Emails under the still unenforced situation, the CPU201 of Email monitor server 101 will carry out other Emails of estimating processing as yet and be set at the mail (step S1305) of estimating the evaluation process object of handling.In addition, the processing be meant step S1303 is handled in the evaluation here.
Figure 14 is the flow chart of detailed process of evaluation processing of the step S1118 of expression flow chart shown in Figure 11.CPU201 by Email monitor server 101 carries out the processing of step S1401 shown in Figure 14 to step S1405.
This processing be to estimate the processing that the Email father's mail of this Email on same clue that is shown on the picture (Figure 20) gathers evaluation.Promptly, carry out certain evaluation in " can send ", " can not send ", " needing inspection ", " not being easy to make commentary " at the evaluation picture, performed processing under the situation that radio button selected at the check box of " gathering evaluation ", " all father's mails " is set.
At first, the CPU201 of Email monitor server 101 retrieves and obtains the mail ID (step S1401) at the Email of estimating the evaluation of picture (Figure 20) process among the lead management table.
Then, the CPU201 of Email monitor server 101 carries out the corresponding Email of being obtained with step S1401 of mail ID is set in the processing (step S1402) of estimating the evaluation that picture (Figure 20) accepted.In addition, be meant certain evaluation in " can send ", " can not send ", " needing inspection ", " not being easy to make commentary " in the evaluation that evaluation picture (Figure 20) is accepted.The details of this processing of expression in Figure 15 is stated after its explanation.
Then, the CPU201 of Email monitor server 101 estimates the Email of handling for having carried out at step S1402, obtains the mail ID (father's mail ID) (step S1403) of the father's mail that on " father's mail ID " of clue admin table project, sets.Then, step S1404 is transferred in processing.
Then, at step S1403, the CPU201 of Email monitor server 101 judges whether to obtain father's mail ID (step S1404), if can't obtain (being not) in step S1404, just transfers to the processing of step S1121.
On the other hand; When being judged as the situation that obtains father's mail ID (in step S1404 for being) at step S1404, the Email that the CPU201 of Email monitor server 101 will set on " mail ID " project with the father's mail ID equal values that is obtained is set at evaluation object (step S1405).Then, step S1402 is transferred in processing.
Figure 15 is the flow chart of detailed process of evaluation processing of the step S1402 of the step S1303 of the step S1120 of expression flow chart shown in Figure 11, flow chart shown in Figure 13, flow chart shown in Figure 14.In addition, the CPU201 by Email monitor server 101 carries out the processing of step S1501 shown in Figure 15 to step S1503.
This processing is to be set in the processing of estimating the evaluation that picture (Figure 20) accepted.Promptly, be set in the processing of certain evaluation in " can send ", " can not send " of estimating picture and accepting, " needing inspection ", " not being easy to make commentary ".
At first, the CPU201 of Email monitor server 101 judges whether the Email of evaluation object estimates finish (step S1501).Particularly, the CPU201 of Email monitor server 101 is with reference to audit finding DB (Figure 24) afterwards, judges whether evaluation (evaluation of estimate) with the corresponding mail ID of Email of evaluation object is stored in afterwards among the audit finding DB.Then, if evaluation of estimate is not set in afterwards among the audit finding DB, then the CPU201 of Email monitor server 101 is judged as still NE Email.On the other hand, if evaluation of estimate is set, then the CPU201 of Email monitor server 101 is judged as and estimates the Email that finishes.
Then, the CPU201 of Email monitor server 101 " having estimated except the mail that finishes " whether selected (step S1502) of judge estimating " the gathering evaluation " 2002 that is shown on the picture (Figure 20).If be judged as selected (in step S1502 for being), then finish this processing.On the other hand, do not choose if be judged as, the CPU201 of Email monitor server 101 will be set in afterwards in the audit finding database (Figure 24) (step S1503) estimating evaluation that picture (Figure 20) accepted.In addition, step S1503 is the processing example of set parts of the present invention.
Figure 19 is the figure that is illustrated in an example of the result for retrieval guide look picture that step S1105 shown.On this result for retrieval guide look picture, show the project of " supervisory situation ", " mail spare name ", " transmission source ", " transmission destination ", " date of shipping time ", " evaluation ".
Go up expression evaluation shown in Figure 15 in " supervisory situation " and handle whether be finished (evaluation finishes).Promptly, " " expression estimates and to finish, " not " expression is estimated as yet.
The part name (title) of " mail spare name " expression mail.The name or the e-mail address in the transmission source of " transmission source " expression Email.The e-mail address of the transmission destination of " transmission destination " expression Email.The time on date that Email has been sent in " date of shipping time " expression." evaluation " is illustrated in the automatic Evaluation result of step S1214 through automatic Evaluation.
Figure 21 is illustrated under the situation of not carrying out gathering evaluation (in step S1116, for being judged as not, in step S1120, to have carried out estimating under the situation about handling), the figure of an example of the guide look display frame that is shown at step S1105.
In this example, expression is estimated by the Email that guide look is presented among each Email on Figure 19, just " number of packages " is " 6 ".Promptly, " number of packages " is that the Email of " 6 " " supervisory situation " is altered to " ".
Figure 22 (be not judged as in step S1117 not, is carrying out under the situation of processing of step S1119) under the situation that gathers the Email of estimating same clue, the figure of an example of the guide look display frame that is shown at step S1105.And then Figure 22 is an example of the guide look display frame when the Email of step S2915, step S2911, step S2913 " Max shows number of packages " part is set to supervisory object.
In this example, expression by guide look be presented among each Email on Figure 19, the Email that receives evaluation at step S1113 is that " number of packages (name) " is 2 in 6 during arbitrarily individual Email, and the Email of same clue has been carried out gathering evaluation.
Promptly, expression is altered to as whole Emails of " number of packages (name) " from 2 to 6 of the Email of same clue and gathers evaluation finish (" supervisory situation " is shown as " ").
Figure 23 is illustrated in and gathers among the Email of same clue under the situation of estimating father's mail (in step S1117, be judged as and be, carried out under the situation of processing of step S1118), the figure of an example of the guide look display frame that is shown at step S1105.
In this example, expression is presented among each Email on Figure 23 by guide look, and the Email that receives evaluation at step S1113 is " number of packages (name) " when being 6 Email, and father's mail of this Email has been carried out gathering evaluation.
Promptly, expression " number of packages (name) " is that 2,5,6 Email is altered to and gathers evaluation and finish that (" supervisory situation " is shown as " ".
The condition of can not sending (a) shown in Figure 25, shelve transmission condition (b) and set via not shown condition enactment picture.
The condition enactment picture contained keyword etc. in ID (waiting each condition to carry out identified information) and the message body that can impose a condition corresponding to " condition 1 " shown in Figure 25 reached " condition 2 ".
For example; On the condition enactment picture, " maintaining secrecy " perhaps outside the department, the keyword of " only for relative " and so on is imported into the keyword input field; " outside the department maintain secrecy " arranged perhaps under the situation of the keyword of " only for relative " and so in message body, just can set the setting that to send or to make transmission to shelve.
Figure 36 is the block diagram of the characteristic that constitutes of the function of the Email monitor server 101 of expression in the execution mode.Use function shown in Figure 36 to constitute and explain that the application invents.
That kind shown in figure 36, Email monitor server 101 have input part 3601, determination section 3602, confirm portion 3603, e-mail storage portion 3604, sending part 3605 constitute as its distinctive function.
The input part 3601 inputs scheduled time information relevant with the manager.Determination section 3602 decides the threshold value that is used for the supervisory Email of definite above-mentioned manager according to the scheduled time information of being imported by input part.Confirm portion 3603 according to threshold value that determination section determined be stored in the evaluation of estimate of the Email in the above-mentioned e-mail storage portion, the Email of true supervisory object among the Email of from above-mentioned e-mail storage portion, being stored.The evaluation of estimate of e-mail storage portion 3604 storage of e-mails and the supervisory necessity of this Email of expression.Sending part 3605 will send to above-mentioned manager terminal with the data of the Email of confirming the determined supervisory object of portion and show making it.
Figure 37 is the block diagram of the characteristic that constitutes of the function of the Email monitor server 101 of expression in this execution mode.
That kind shown in figure 37, Email monitor server 101 have further also that the portion of obtaining 3701, number of packages confirm portion 3702, calendar information sending part 3703, calculating part 3704, evaluation of estimate determination section 3705, audit finding storage part 3706, supervisory condition storage part 3707, management department 3708, accept portion 3709, search part 3710, configuration part 3711, storage part 3712 constitute as its distinctive function.
Obtain portion 3701 and obtain calendar information from the memory unit (memory unit of schedule management server) of having stored manager's calendar information.Number of packages confirms that portion 3702 confirms the number of packages of the Email that the manager is supervisory according to the scheduled time information of importing with input part.Calendar information sending part 3703 sends to above-mentioned manager terminal on the manager terminal for the calendar information that the portion of obtaining is presented at.Calculating part 3704 calculates the similar degree of the supervisory in the past Email of being stored in the Email stored in the e-mail storage portions and the audit finding storage part.Evaluation of estimate determination section 3705 decides the evaluation of estimate of the Email of being stored in the e-mail storage portion according in similar degree that calculating part the calculated evaluation of estimate more than or equal to the Email of setting.The evaluation of estimate of the Email that audit finding storage part 3706 is stored in over supervisory.The supervisory conditional information that 3707 storages of supervisory condition storage part are mapped scheduled time information and threshold value.Management department 3708 manages the clue identifying information that the clue of the Email of being stored in the e-mail storage portion is discerned.Accepting portion 3709 accepts expression from manager terminal and whether carries out the supervisory set information with other Emails of the same clue of Email as the information of the Email of supervisory object and expression.Search part 3710 receive by the portion of accepting be intended to other Emails with the same clue of Email are carried out supervisory set information after, according to other Emails of the clue identifying information of retrieving the same clue of expression and the clue identifying information of Email by the clue identifying information that management department managed.Configuration part 3711 is set at supervisory finishing with Email with by above-mentioned other Emails that search part retrieved.Storage part 3712 comprises supervisory condition storage part 3707, e-mail storage portion 3604, audit finding storage part 3706, management department 3708.
As above; In this execution mode; Constitute to decide and be used for confirming that above-mentioned manager carries out the threshold value of supervisory Email according to the scheduled time information of being imported; And according to the evaluation of estimate of the Email of being stored in threshold value that is determined and the above-mentioned e-mail storage parts; Confirm the Email of supervisory object among the Email of from above-mentioned e-mail storage parts, being stored, and the data of the Email of determined supervisory object are sent to manager terminal show making it.Thereby through the present invention, the manager who carries out E-mail monitoring just knows that which Email is preferentially carried out is supervisory for well, can carry out supervisory operation expeditiously.
As above; In this execution mode; Constitute when accepting from manager terminal 104-3 to be intended to that other Emails with the same clue of Email of supervisory object are carried out supervisory set information; Be not only the Email of supervisory object, and all be set at supervisory finishing with other Emails of the same clue of this Email.Thereby,, just can make the supervisory person's who carries out E-mail monitoring evaluating operation efficient activity according to this execution mode.
Particularly; When accepting from manager terminal 104-3 to be intended to that the every other Email with the same clue of Email of supervisory object carried out supervisory set information, just can all be made as supervisory finishing with the every other Email of the same clue of this Email.
In addition; When accepting to be intended to supervisory Email from manager terminal 104-3 and be equivalent to the set information of other Emails of father's mail, can also all be made as supervisory finishing with the same clue of this Email and other Emails that meet father's mail with respect to supervisory object.
Constituting program among RAM that each parts and each step of the invention described above execution mode can be through being stored in computer and the ROM etc. moves and realizes.This program and the recording medium that has write down the embodied on computer readable of said procedure comprise in the present invention.
In addition, the present invention can also be for example as the execution mode of system, device, method, program or recording medium etc., particularly, can also be applied to the device of being made up of an equipment.
In addition, the program that the present invention also comprises the software of the function that realizes above-mentioned execution mode directly offers system or device, perhaps supplies with from afar.Then, read and carry out the situation that the above-mentioned program code of supplying with is reached through the computer of this system or device.
Thereby for computer realization function treatment of the present invention, and the program code self that is installed on the aforementioned calculation machine also is to realize mode of the present invention.That is to say that the present invention also comprises the computer program self that is used to realize function treatment of the present invention.In the case, as long as have the function of program, then can be object identification code, by the performed program of interpretive program (interpreter), offer the forms such as script (script) data of OS.
In addition, the function of aforesaid execution mode is carried out the program read through computer and is achieved.And then based on the indication of this program, the OS that moves on computers etc. carries out part or all of actual treatment, also can realize the function of aforesaid execution mode through this processing.
【0388】
And then, as other method, the memory that is possessed on expansion board that the program of at first reading from recording medium is written on the computer to be inserted or the functional expansion unit that is connected to computer.Then, based on the indication of this program, the CPU that is possessed on this expansion board or the functional expansion unit etc. carries out part or all of actual processing, also can realize the function of aforesaid execution mode through this processing.

Claims (20)

1. an E-mail monitoring device can communicate with the employed manager terminal of the manager who carries out E-mail monitoring, it is characterized in that possessing:
The e-mail storage parts, the evaluation of estimate of necessity of storing above-mentioned Email and supervisory this Email of expression;
Input block is imported the scheduled time information relevant with above-mentioned manager;
Determine parts, decide according to the scheduled time information of importing by above-mentioned input block to be used for confirming that above-mentioned manager carries out the threshold value of supervisory Email;
Confirm parts, the evaluation of estimate of the Email of being stored according to the threshold value that is determined by above-mentioned decision parts with at above-mentioned e-mail storage parts is confirmed the Email of supervisory object among the Email from be stored in above-mentioned e-mail storage parts; And
Transmit block will be sent to above-mentioned manager terminal by the data of the Email of the determined supervisory object of above-mentioned definite parts and show making it.
2. according to the described E-mail monitoring device of claim 1, it is characterized in that also possessing:
Supervisory condition memory unit, the supervisory conditional information that storage is mapped scheduled time information and threshold value,
The threshold value that above-mentioned decision parts are obtained corresponding to the scheduled time information of being imported by above-mentioned input block through the supervisory conditional information from be stored in above-mentioned supervisory condition memory unit decides.
3. according to the described E-mail monitoring device of claim 1, it is characterized in that also possessing:
Number of packages is confirmed parts, according to the scheduled time information of being imported by above-mentioned input block, confirms that this manager carries out the number of packages of supervisory Email,
Above-mentioned definite parts from determined by above-mentioned decision parts more than or equal to the evaluation of estimate of threshold value, be stored among the Email the above-mentioned e-mail storage parts, will confirm that the Email of the determined number of packages of parts confirms as the Email of supervisory object by above-mentioned number of packages.
4. according to the described E-mail monitoring device of claim 3, it is characterized in that:
Above-mentioned definite parts from determined by above-mentioned decision parts more than or equal to the evaluation of estimate of threshold value, be stored among the Email the above-mentioned e-mail storage parts, will confirm that the Email of the determined number of packages of parts confirms as the Email of supervisory object by above-mentioned number of packages by evaluation of estimate order from high to low.
5. according to the described E-mail monitoring device of claim 1, it is characterized in that also possessing:
Obtain parts, obtain this calendar information from the memory unit of having stored above-mentioned gerentocratic calendar information,
The input of above-mentioned input block is according to obtaining calendar information that parts obtain and definite, manager carries out supervisory scheduled time information by above-mentioned.
6. according to the described E-mail monitoring device of claim 1, it is characterized in that also possessing:
Obtain parts, obtain this calendar information from the memory unit of having stored above-mentioned gerentocratic calendar information; And
The calendar information transmit block to obtain the calendar information that parts obtain and is presented at above-mentioned manager terminal and sends it to above-mentioned manager terminal in order to make by above-mentioned,
Above-mentioned input block is imported by the indicated scheduled time information of manager from above-mentioned manager terminal.
7. according to the described E-mail monitoring device of claim 1, it is characterized in that:
The evaluation of estimate of the Email of being stored on the above-mentioned e-mail storage parts according to this Email similarly, determined by the evaluation of estimate of the Email of supervisory mistake in the past.
8. according to the described E-mail monitoring device of claim 1, it is characterized in that possessing:
The audit finding memory unit has been stored in the past by the evaluation of estimate of the Email of supervisory mistake;
Calculating unit, calculate on Email of being stored on the above-mentioned e-mail storage parts and above-mentioned audit finding memory unit, stored in the past by the similar degree of the Email of supervisory mistake; And
Evaluation of estimate decision parts, the similar degree that is calculated according to the aforementioned calculation parts decide the evaluation of estimate of the Email of in above-mentioned e-mail storage parts, being stored more than or equal to the evaluation of estimate of the Email of setting.
9. according to the described E-mail monitoring device of claim 1, it is characterized in that:
The data of the Email that is sent by above-mentioned transmit block comprise the evaluation of estimate by the determined Email of above-mentioned definite parts.
10. according to the described E-mail monitoring device of claim 1, it is characterized in that also having:
Management component, the clue identifying information that management is discerned the clue of the Email in above-mentioned e-mail storage parts, stored;
Accept parts, accept expression from above-mentioned manager terminal and whether other Emails with the same clue of above-mentioned Email are carried out supervisory set information as the information and the expression of the Email of supervisory object;
Searching part; Receiving when being intended to that above-mentioned other Emails with the same clue of above-mentioned Email are carried out supervisory set information, according to retrieve expression above-mentioned other Emails by the clue identifying information that above-mentioned management component managed with the clue identifying information of the same clue of clue identifying information of above-mentioned Email by the above-mentioned parts of accepting; And
Set parts is set at supervisory finishing with above-mentioned Email with by above-mentioned other Emails that above-mentioned searching part retrieved.
11. the control method of an E-mail monitoring device; This E-mail monitoring device can communicate with the employed manager terminal of the manager of supervisory Email; And possess the e-mail storage parts of storing the above-mentioned Email and the evaluation of estimate of the necessity of supervisory this Email of expression, the control method of this E-mail monitoring device is characterised in that to have:
Input step, the input block input scheduled time information relevant of above-mentioned E-mail monitoring device with above-mentioned manager;
Deciding step, the decision parts of above-mentioned E-mail monitoring device decide according to the scheduled time information of being imported by above-mentioned input step and are used for confirming that above-mentioned manager carries out the threshold value of supervisory Email;
Confirm step; Above-mentioned E-mail monitoring device limiting-members is really confirmed the Email of supervisory object according to the evaluation of estimate of the Email of being stored in threshold value that above-mentioned deciding step determined with at above-mentioned e-mail storage parts among the Email from be stored in above-mentioned e-mail storage parts; And
Forwarding step, the transmit block of above-mentioned E-mail monitoring device will send to above-mentioned manager terminal in the data of the Email of the determined supervisory object of above-mentioned definite step and show making it.
12. the control method according to the described E-mail monitoring device of claim 11 is characterized in that:
Above-mentioned E-mail monitoring device also possesses the supervisory condition memory unit of the supervisory conditional information that storage is mapped scheduled time information and threshold value,
The threshold value that above-mentioned deciding step obtains corresponding to the scheduled time information of being imported by above-mentioned input step through the supervisory conditional information from be stored in above-mentioned supervisory condition memory unit decides.
13., it is characterized in that also having according to the control method of the described E-mail monitoring device of claim 11:
Number of packages is confirmed step, and the number of packages of above-mentioned E-mail monitoring device confirms that parts confirm that according to the scheduled time information of importing at above-mentioned input step this manager carries out the number of packages of supervisory Email,
Above-mentioned definite step from above-mentioned deciding step determined more than or equal to the evaluation of estimate of threshold value, be stored among the Email the above-mentioned e-mail storage parts, above-mentioned number of packages is confirmed that the Email of the determined number of packages of step confirms as the Email of supervisory object.
14. the control method according to the described E-mail monitoring device of claim 13 is characterized in that:
Above-mentioned definite step from above-mentioned deciding step determined more than or equal to the evaluation of estimate of threshold value, be stored among the Email on the above-mentioned e-mail storage parts, will confirm that the Email of the determined number of packages of parts confirms as the Email of supervisory object by above-mentioned number of packages by evaluation of estimate order from high to low.
15., it is characterized in that also having according to the control method of the described E-mail monitoring device of claim 11:
Obtain step, the parts of obtaining of above-mentioned E-mail monitoring device are obtained this calendar information from the memory unit of having stored above-mentioned gerentocratic calendar information,
The input of above-mentioned input step is according to obtaining calendar information that step obtains and definite, manager carries out supervisory scheduled time information above-mentioned.
16., it is characterized in that also having according to the control method of the described E-mail monitoring device of claim 11:
Obtain step, the parts of obtaining of above-mentioned E-mail monitoring device are obtained this calendar information from the memory unit of having stored above-mentioned gerentocratic calendar information; And
The calendar information forwarding step, the calendar information transmit block of above-mentioned E-mail monitoring device to obtain calendar information that step obtains and is presented at and sends it to above-mentioned manager terminal on the above-mentioned manager terminal in order to make above-mentioned,
Above-mentioned input step is imported by the indicated scheduled time information of manager from above-mentioned manager terminal.
17. the control method according to the described E-mail monitoring device of claim 11 is characterized in that:
The evaluation of estimate of the Email of being stored in the above-mentioned e-mail storage parts is according to determining with the evaluation of estimate of the similar Email of supervisory mistake in the past of this Email.
18. the control method according to the described E-mail monitoring device of claim 11 is characterized in that:
This E-mail monitoring device also possesses has stored the audit finding memory unit of the evaluation of estimate of the Email of supervisory mistake in the past,
The control method of this E-mail monitoring device also has following steps:
Calculation procedure, the calculating unit of above-mentioned E-mail monitoring device are calculated the similar degree of the Email of Email of in above-mentioned e-mail storage parts, being stored and the supervisory mistake in the past of in above-mentioned audit finding memory unit, being stored; And
The evaluation of estimate deciding step; The evaluation of estimate decision parts of above-mentioned E-mail monitoring device decide the evaluation of estimate of the Email of being stored in the above-mentioned e-mail storage parts according to the evaluation of estimate of the similar degree that is calculated in the aforementioned calculation step more than or equal to the Email of setting.
19. the control method according to the described E-mail monitoring device of claim 11 is characterized in that:
The data of the Email that sends at above-mentioned forwarding step are included in the evaluation of estimate of the determined Email of above-mentioned definite step.
20. the control method according to the described E-mail monitoring device of claim 11 is characterized in that:
This E-mail monitoring device also possesses the management component of the clue identifying information that management discerns the clue of the Email in above-mentioned e-mail storage parts, stored,
The control method of this E-mail monitoring device also has following steps,
Accept step, the parts of accepting of above-mentioned E-mail monitoring device are accepted expression from above-mentioned manager terminal and whether other Emails with the same clue of above-mentioned Email are carried out supervisory set information as the information and the expression of the Email of supervisory object;
Searching step; The searching part of above-mentioned E-mail monitoring device is being received when being intended to that above-mentioned other Emails with the same clue of above-mentioned Email are carried out supervisory set information by the above-mentioned step of accepting, according to retrieved expression above-mentioned other Emails with the clue identifying information of the same clue of clue identifying information of above-mentioned Email by the clue identifying information that above-mentioned management component managed; And
Set step, the set parts of above-mentioned E-mail monitoring device is set at supervisory finishing with above-mentioned Email with by above-mentioned other Emails that above-mentioned searching step retrieved.
CN2009102070281A 2008-10-24 2009-10-23 E-mail monitoring device and controlling method thereof Active CN101729447B (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2008274851A JP4738468B2 (en) 2008-10-24 2008-10-24 E-mail audit apparatus, control method thereof, and program
JP2008-274851 2008-10-24

Publications (2)

Publication Number Publication Date
CN101729447A CN101729447A (en) 2010-06-09
CN101729447B true CN101729447B (en) 2012-11-28

Family

ID=42293173

Family Applications (1)

Application Number Title Priority Date Filing Date
CN2009102070281A Active CN101729447B (en) 2008-10-24 2009-10-23 E-mail monitoring device and controlling method thereof

Country Status (2)

Country Link
JP (1) JP4738468B2 (en)
CN (1) CN101729447B (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP4952826B2 (en) * 2009-12-28 2012-06-13 キヤノンマーケティングジャパン株式会社 E-mail audit apparatus, control method thereof, and program
CN102542435B (en) * 2010-12-07 2015-03-18 佳能It解决方案株式会社 Information processing device and information processing method
JP5375818B2 (en) * 2010-12-28 2013-12-25 キヤノンマーケティングジャパン株式会社 Information processing apparatus, control method therefor, and program
CN103581211A (en) * 2012-07-18 2014-02-12 株式会社Ntt都科摩 Enterprise application server and method for providing customized business

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1349190A (en) * 2001-12-03 2002-05-15 上海交通大学 Central network medium safety monitoring system
CN1350246A (en) * 2001-12-03 2002-05-22 上海交通大学 Intelligent e-mail content filtering method

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH08286990A (en) * 1995-04-12 1996-11-01 Hitachi Electron Service Co Ltd Electronic mail interlocking type fault monitoring system
JPH10254865A (en) * 1997-03-14 1998-09-25 Omron Corp Communication control method, server system using the method and communication system using data base
JP2002279047A (en) * 2001-01-09 2002-09-27 Zuken:Kk System for monitoring bulletin board system
JP2002290469A (en) * 2001-03-27 2002-10-04 Mitsubishi Space Software Kk Electronic mail auditing system and its method
JP2004220314A (en) * 2003-01-15 2004-08-05 Recruit Co Ltd Information provision support system
JP2007272607A (en) * 2006-03-31 2007-10-18 Mitsubishi Electric Information Systems Corp Mail filtering system and mail filtering program
JP4242892B2 (en) * 2006-12-22 2009-03-25 株式会社メディア・マジック Electronic bulletin board monitoring system and electronic bulletin board monitoring program

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1349190A (en) * 2001-12-03 2002-05-15 上海交通大学 Central network medium safety monitoring system
CN1350246A (en) * 2001-12-03 2002-05-22 上海交通大学 Intelligent e-mail content filtering method

Also Published As

Publication number Publication date
JP4738468B2 (en) 2011-08-03
JP2010102592A (en) 2010-05-06
CN101729447A (en) 2010-06-09

Similar Documents

Publication Publication Date Title
US6463462B1 (en) Automated system and method for delivery of messages and processing of message responses
US5875302A (en) Communication management system having communication thread structure including a plurality of interconnected threads
US6697810B2 (en) Security system for event monitoring, detection and notification system
US6223177B1 (en) Network based groupware system
DE69637221T2 (en) Universal message delivery system
US20020157017A1 (en) Event monitoring, detection and notification system having security functions
CN101729448B (en) E-mail monitoring device and controlling method thereof
US7743103B2 (en) System for handling electronic mail in a multiple user environment
US7966373B1 (en) Automated system and method for delivery of messages and processing of message responses
JP4799473B2 (en) E-mail audit apparatus, control method therefor, program, and recording medium
CN103139164B (en) Mail sending method and device based on classified information system
CN101729447B (en) E-mail monitoring device and controlling method thereof
JP3965993B2 (en) Mail server, e-mail communication control method in mail server, e-mail system
CN101141415B (en) Electronic mail system
US20040260770A1 (en) Communication method for business
US20020198745A1 (en) System and method for completing and distributing electronic certificates
JP4952826B2 (en) E-mail audit apparatus, control method thereof, and program
JP5201601B2 (en) E-mail audit apparatus, control method thereof, and program
JP4431300B2 (en) Electronic document circulation system
JP5252588B2 (en) E-mail audit apparatus, control method thereof, and program
CA2221790C (en) Network based groupware system
JP2003016004A (en) System for distributing electronic mail
US7653631B1 (en) Method for synchronizing information in multiple case management systems
JP5435151B2 (en) E-mail audit apparatus, control method thereof, and program
JP5044743B2 (en) E-mail audit apparatus, control method thereof, and program

Legal Events

Date Code Title Description
C06 Publication
PB01 Publication
C10 Entry into substantive examination
SE01 Entry into force of request for substantive examination
C14 Grant of patent or utility model
GR01 Patent grant
C56 Change in the name or address of the patentee

Owner name: CANON IT SOLUTION CO., LTD.

Free format text: FORMER NAME: CANON IT SOLUTION CO., LTD.

CP01 Change in the name or title of a patent holder

Address after: Tokyo, Japan

Patentee after: Canon IT Solution Co., Ltd.

Address before: Tokyo, Japan

Patentee before: Canon IT solution Co., Ltd.