CN101729267A - Queuing method and device - Google Patents
Queuing method and device Download PDFInfo
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- CN101729267A CN101729267A CN200810217173A CN200810217173A CN101729267A CN 101729267 A CN101729267 A CN 101729267A CN 200810217173 A CN200810217173 A CN 200810217173A CN 200810217173 A CN200810217173 A CN 200810217173A CN 101729267 A CN101729267 A CN 101729267A
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Abstract
The invention discloses a queuing method and a queuing device, wherein the method comprises the following steps of: receiving queuing request information sent by a client through a network, wherein the queuing request information contains booked service time of users; and according to the booked service time of the users, acquiring the status of a queuing sequence; according to the status of the queuing sequence, judging whether the queuing request information can be accepted; and if so, adding the queuing request information to the queuing sequence, and adding a verification mark into the queuing request information. The method of the invention realizes the remote queuing of the user and the overall arrangement of the time when the user receives the service, so that the queuing time of the user on the spot is greatly shorted, and the serving efficiency is improved.
Description
Technical field
The present invention relates to the communications field, relate in particular to a kind of queuing strategy and device.
Background technology
At present a lot of service industries are as bank, hospital, restaurant, China Mobile Service Hall, and there is the contradiction between limited service provisioning amount and a large amount of customer demand in administrative services etc.The client then needed to wait in line as accepting service in peak time.Bide one's time in custom queueing etc., for the order that guarantees to serve, the automatic queuing system of client is all adopted in a lot of places.Such system generally arranges in order to the client of needs service, distributes the queuing sequence number, and field print gives the client, and the client calls at calling system and realized that client first receives service earlier, the service of waiting in formation afterwards.
For above-mentioned automatic queuing system, the client just can the number of getting join the queuing ranks after arriving the service scene, is serving peak time, and the wait of curstomer`s site has expended a large amount of time.Client's experience has been subjected to great influence.Exist in the prior art and a kind ofly carry out the method for remote queue by note or voice mode, the queuing server is ranked according to the sequencing that receives queuing request.But the inventor finds that method of the prior art can not make overall arrangements to the time that the client accepts to serve in realizing process of the present invention, often needs after the client reaches the spot to wait for for a long time just can receive service.
Summary of the invention:
In order to solve the above problems, the embodiment of the invention provides a kind of queuing strategy and device, and particular content is as follows:
A kind of queuing strategy, this method comprises:
Receive the queuing request information that client sends by network, comprise client's subscription services time in this queuing request information;
According to described client's subscription services time, obtain the situation of queue, according to the situation of queue, can judgement accept above-mentioned queuing request information, if can accept, then above-mentioned queuing request information is added queue, and be that above-mentioned queuing request information is added the checking sign.
A kind of queuing server comprises:
Receiver module: be used to receive the queuing request information that client sends, comprise client's subscription services time in this queuing request information;
Logic processing module: be used for obtaining the situation of queue, according to the situation of queue according to client's subscription services time, can judgement accept this queuing request information, if can accept, then this queuing request information is added queue, and be that this queuing request information is added the checking sign.
A kind of queuing system comprises:
The queuing server is used for receiving the queuing request information that client sends by network, comprises client's subscription services time in this queuing request information; And, obtain the situation of queue according to client's subscription services time, according to the situation of queue, can judgement accept this queuing request information, if can accept, then this queuing request information is added queue, and be that this queuing request information is added the checking sign;
The server of calling out the numbers is used for notifying the client to participate in service according to the queue of queuing server.
The embodiment of the invention has realized client's remote queue, and the time that the client accepts to serve is made overall arrangements, and can shorten the time that wait at the custom queueing scene significantly, improves efficiency of service.
Description of drawings:
Accompanying drawing 1, the flow chart of a kind of queuing strategy that provides for the embodiment of the invention;
Accompanying drawing 2, a concrete flow chart of using of the queuing strategy that provides for the embodiment of the invention;
Accompanying drawing 3, a concrete flow chart of using of the queuing strategy that provides for the embodiment of the invention;
Accompanying drawing 4, a concrete flow chart of using of the queuing strategy that provides for the embodiment of the invention;
Accompanying drawing 5, a kind of structure chart that is used to implement the device of queuing strategy that provides for the embodiment of the invention;
The structure chart of a kind of queuing service system that accompanying drawing 6. provides for the embodiment of the invention.
Specific embodiment:
In order to make purpose of the present invention, technical scheme and advantage clearer,, the present invention is further elaborated below in conjunction with drawings and Examples.Should be appreciated that specific embodiment described herein only in order to explanation the present invention, and be not used in qualification the present invention.
The embodiment of the invention provides a kind of queuing strategy, and as shown in Figure 1, its concrete process is as follows:
101. receive the queuing request information that client sends by network, comprise client's subscription services time in this queuing request information;
Network described in the said process can be the mobile network under the telecom operators, fixed telephone network etc., for example: the GSM mobile communications network, the cdma mobile communication network, PSTN public telephone networks etc. can also be the Internet the Internets.Client can comprise individual PC, portable terminal etc.Client can by run on client be used to apply for that the program of remote queue comes the dispatcher queue solicited message, for portable terminal during as client, this client-side program can be based on the program of KJAVE, for individual PC during as client, can be based on the program that is used to apply for remote queue that all kinds of programming softwares are write under the WINDOWS, the program that the client that for example C++ client of the writing program that is used to apply for remote queue, or JAVE is write is used to apply for remote queue.Certainly, also can come the dispatcher queue solicited message by modes such as notes when client is portable terminal, the queuing server is resolved short message content, thereby obtains queuing request information.Can carry client's subscription services time in the queuing request information, for example: customer requirement 9:00 in the morning accepts the information of service etc.
102., obtain the situation of queue, according to the situation of described queue according to described client's subscription services time, can judgement accept described queuing request information, if can accept, then described queuing request information is added queue, and be that described queuing request information is added the checking sign.
Concrete, after the queuing server receives this queuing request information, according to the client's subscription services time in this queuing request information, obtain this subscription services and treated the services client number before the time, and client's average service time, and can finish the service of these being treated services client before judging this client's subscription services time, if can finish, the server of then lining up can be accepted this queuing request information.The queuing server adds queue with this queuing request information, and is that described queuing request information is added the checking sign.Wherein, the checking sign can directly be used client identification, as, mobile terminal number.After lining up successfully, the client can inquire about the queuing situation by the input client identification, can it is reached the spot by input client identification notice queuing server after the client reaches the spot.The checking sign can also be generated by the queuing server, can be identifying code, after the queuing server receives queuing request information, for this queuing request information generates the checking sign, and should verify that sign sent to client, the client can be identified by this checking inquire about the queuing situation etc.If can not finish, the server of then lining up can't be accepted this queuing request information, and the queuing server can be refused to provide queuing service this time for this client.
The embodiment of the invention has realized that the client can be by the long-range participation queuing of terminal dispatcher queue solicited message, make the user to be on the scene and just can the subscription services time also participate in queuing, the queuing server can make overall arrangements to the time that the client accepts to serve, can shorten the time that wait at the custom queueing scene significantly, improve efficiency of service.
The embodiment of the invention can also provide reminding service for the client, when the client accepts to serve, sends prompting message to client, reminds it to arrive on-the-spot acceptance service on time.Wherein, reminder time can be provided with by the queuing server is unified, also can be carried the reminder time of client's appointment by the client in queuing request information.For example: customer requirement sends reminder message to it when also having 10 people before formation, remind it to arrive on-the-spot acceptance service, or customer requirement sends reminder message to it when also having about 15 minutes can receive service, reminds it to arrive on-the-spot acceptance service.
The embodiment of the invention makes the client grasp service time more flexibly by increasing notification mechanisms, reduces on-the-spot waiting time, and avoids missing service time.
One of the queuing strategy that provides for the embodiment of the invention concrete flow chart of using as shown in Figure 2, comprising:
201. the client, preengages at 10 and receives service to queuing server dispatcher queue solicited message by client, client is specially portable terminal in the present embodiment, and its number is 13012345678.Portable terminal can generate the queuing request information that comprises client's subscription time by relevant user interface under user's operation, and this queuing request information is sent to the queuing server.Can also further comprise the alert condition information that the client is provided with in the queuing request information, for example customer requirement sent prompting message at 9: 45 o'clock to it, remind described client to the on-the-spot acceptance service of service, send prompting message to it in the time of can also requiring before formation, to also have 10 clients, remind described client to the on-the-spot acceptance service of service.Present embodiment provides a kind of embodiment of queuing request information, and is as follows:
Required?service?time：10:00，remind?time：9:45
Wherein Required service time represents client's subscription services time, and remind time represents the time that customer requirement reminds its participation to serve.In above queuing request information, also can not comprise the remindtime field.
202. the queuing server is after receiving above-mentioned queuing request information, according to client's subscription services time, obtain the situation of queue, and according to the situation of queue, can judgement accept this queuing request information, if can accept, then this queuing request information is added queue, and be that described queuing request information is added the checking sign.
This process specifically comprises from queuing request information to be obtained client's subscription services time, the queuing server obtains this subscription services and treated the services client number before the time from queue, and client's average service time, judge that can above-mentioned subscription services finish the service for the treatment of services client before the time, if can, the server of then lining up is accepted this queuing request information.For example: above-mentioned client's the appointment and queuing time is 10 points, system's query-reservation time queuing request information before 10 o'clock in queue has 10, client's average service time is 5 minutes, current time is 9 points, 9 point+10 * 5 minute=9: 50, that is to say the service that before 9: 50, can finish the client, then this queuing request information can be accepted by the queuing server, the queuing server is queuing request information for this reason, generate the queuing sequence number, and above-mentioned queuing request information and queuing sequence number are added queue.Wherein, the queuing server is determined this queuing request information position in queue according to the subscription services time in the queuing request information, concrete, in the client that lines up, search subscription time and be later than 10 client the earliest, this queuing request information is inserted this client before, such as, subscription time is later than 10 client two, one is 10:05, and one is 10:10, and the client the earliest who then is later than at 10 is the client of 10:05.In the embodiment of the invention, the queuing server is that the queuing request information that directly generates to the on-the-spot client who participates in queuing also can be inserted by above-mentioned rule.The queuing server further for this reason queuing request information add the checking sign, it can be client identification that this checking identifies, this client identification, for example cell-phone number of client.This checking sign also can be the identifying code that the queuing server generates automatically, if this checking is designated the identifying code that the queuing server generates, the queuing server can be verified this that further identification feedback gives client, receives service so that the client obtains queuing sequence number according to this checking sign identity verification.Cell-phone number with client in the present embodiment describes as the checking sign.Present embodiment provides the storage mode of queuing record in a kind of queue, and is as follows:
| The queuing request information that adds the checking sign | The queuing sequence number |
| ??Required?service?time：10:0013012345678 | ??23 |
| ??Required?service?time：10:10 | ??25 |
| ??Required?service?time：10:2013812345678 | ??24 |
For the client who directly arrives on-the-spot queuing, the queuing server will generate queuing request information by the current time automatically, not need to add the checking sign, and generate the queuing sequence number, this sequence number directly be printed be given the above-mentioned client who directly arrives on-the-spot queuing.For the queuing request information that sends by client, if client's queuing request information can not satisfy the condition that adds formation, promptly, determine to accept this queuing request information according to the situation of queue, then this queuing request information is abandoned the information that the queuing server can also further be failed to corresponding client dispatcher queue.
203. the client by client dispatcher queue solicited message in 201 arrives the on-the-spot and input validation sign of service, verifies in the present embodiment that sign is that example describes with this client's mobile terminal number.
204.201 in the client import the mobile terminal number 13012345678 of oneself after, the queuing server will find checking to be designated 13012345678 queuing request information from queue, and the pairing queuing sequence number of this queuing request information is printed to described client.The queuing server is deleted the sign of the checking in the queuing request information after the print queue sequence number.
205. the queuing server is got first corresponding queuing sequence number of queuing request information that does not comprise checking sign institute from queue, this sequence number is offered the server of calling out the numbers call out the numbers.And with the queuing record deletion of its correspondence.
206. when the server of calling out the numbers was called the queuing sequence number of client in 201, this client accepted service to service window.
By above embodiment, realized that the client preengages the acceptance service by long-range dispatcher queue solicited message, the queuing server is by the judgement to queuing request information, the queuing request information that satisfies condition is added formation, the queuing request information that refusal does not satisfy condition realizes that the time that the client is accepted to serve makes overall arrangements.
One of the queuing strategy that provides for another embodiment of the present invention concrete flow chart of using as shown in Figure 3 comprises:
301. client is to queuing server dispatcher queue solicited message, the subscription services time is 10 points, above queuing request information can send by the note in the portable terminal, also can send by the application program in the portable terminal based on KJAVE, can also be by the application program transmission among the PC etc.Be that example describes with portable terminal as client in the present embodiment, the client is by generating and sending queuing request information to the operation based on the User Interface of KJAVE in the portable terminal, in queuing request information, comprise client's subscription services time, for example: customer requirement is in 10 acceptance services in the morning, in additional embodiments of the present invention, can also comprise the alert condition information that the client is provided with in the queuing request information that the client sends, for example customer requirement sent prompting message at 9: 45 o'clock to it, remind described client to the on-the-spot acceptance service of service, send prompting message to it in the time of can also requiring before formation, to also have 10 clients, remind described client to the on-the-spot acceptance service of service.
302. the queuing server receives the queuing request information that the client sends, according to client's subscription services time, obtain the situation of queue, situation according to queue, can judgement accept this queuing request information, if can accept, then described queuing request information is added queue, and queuing request information is added the checking sign for this reason.The server of lining up in the present embodiment is provided with two sequences that are used to line up for the user, interim queue and on-the-spot queue, the queuing server will obtain treated the services client number before client's subscription services time, and client's average service time, can finish the service for the treatment of services client to described before judging described client's subscription services time, if can, then can accept described queuing request information, earlier this queuing request information is added interim queue.For example: the queuing server is added up the number in the current on-the-spot queue, suppose that this number is a, and the client's number b that requires the service of before 9 o'clock, accepting in the interim queue, be T the average time of supposing each customer service, if the current time added (a+b) T before 9 o'clock, then this queuing request information can be accepted by the queuing server.The queuing request information of 10 acceptance services of hypothesis customer requirement can be accepted by the queuing server in the present embodiment, and the queuing server is 1 checking sign of this queuing request information generation, for example, and identifying code 12345678.
The checking sign identifying code 12345678 that generates in the information and 302 that application is successful 303. the queuing server will be lined up sends to client.Inform that its queuing applies for successfully, and can get on-the-spot queuing sequence number and acceptance service by typing identifying code 12345678 at the scene.The form of its feedback is to pass through to send the form of note, or feeds back to the application program that portable terminal is used to the service of lining up accordingly.In additional embodiments of the present invention, the queuing server can also further send prompting message to this client in this step, prompting conditions can be set by affair device queuing clothes, also can be that the client oneself sets in queuing request information, for example: comprise alert condition information in the queuing request information that the client sent, require to remind its when the formation front also has 10 to wait for clients to its transmission information, remind the client to on-the-spot acceptance service, or queuing server self when being arranged on the formation front and also having 10 to wait for clients to its transmission information, remind the client to on-the-spot acceptance service.Or the client requires 9: 45 to remind it to be on the scene in queuing request information, and the queuing server will send prompting message to the client at 9: 45 according to this information, and it arrives the on-the-spot acceptance service of service.
304. client's service of arriving in before 10 of its subscription times is on-the-spot, and on the queuing server input validation sign indicating number 12345678.
305. the queuing server receives the identifying code 12345678 of client's input, and in interim queue, finding corresponding queuing request information according to this identifying code, according to queuing request information, queuing request information generates on-the-spot queue number and determines this queuing request position in the queue at the scene according to the client's subscription services time in the queuing request information for this reason, and this queuing request information is inserted above-mentioned position.Specifically can be, the queuing server finds in the queue first subscription time to be later than current client's queuing request information at the scene, and current client's queuing request information is inserted into before this queuing request information.Hypothesis on-the-spot queue this moment is in the present embodiment: Y101-Y102-Y103, wherein Y101 is the scene queuing sequence number in the custom queueing record of reservation 9: 55 acceptance services, Y102 is the scene queuing sequence number in the custom queueing solicited message of reservation acceptance service in 10: 5, and Y103 is the scene queuing sequence number in the custom queueing record of reservation acceptance service in 10: 10.The server of lining up this moment will generate on-the-spot queuing sequence number Y104, and before the pairing queuing request information of queuing request information insertion Y102 with the Y104 correspondence, generate new queue order Y101-Y104-Y102-Y103.
306. the queuing server prints on-the-spot queue Y104 to the client, as client's service evidence.
Server will be according to the order of on-the-spot queue 307. call out the numbers, and the number of crying out is served, and for example the order for the on-the-spot queue of above-mentioned generation is Y101-Y104-Y102-Y103.The server of calling out the numbers is cried out Y101 earlier, cries out Y104 afterwards, Y102 thereafter again, Y103.
308. when crying out Y104, the client accepts service to service window.
One of the queuing strategy that provides for another embodiment of the present invention concrete flow chart of using as shown in Figure 4 comprises:
401, the client by client application to queuing server dispatcher queue solicited message, preengage at 10 before to serving on-the-spot acceptance service, detailed process is as described in 301.
402, the queuing server receives the queuing request information that the client sends, according to client's subscription services time, obtain the situation of queue, according to the situation of described queue, can judgement accept described queuing request information, if can accept, then described queuing request information is added queue, and be that described queuing request information is added the checking sign, detailed process is with 302.In the present embodiment in the queuing server 3 sequences that are used to line up to be set, interim queue, out-of-date queue, and on-the-spot queue is that example describes, the subscription services time as if client in the queuing request information in the interim queue is missed, the queuing server then changes the queuing request information in the interim queue in the out-of-date queue over to, for the queuing request information in the out-of-date queue, the out-of-service time that the queuing server can also set according to himself abandons it.
403, the queuing server returns the successful information of queuing to client, and the checking sign.Detailed process is with 303.
404, during to 10, the client is the on-the-spot and input validation sign of no show also.The queuing server in will interim team queue corresponding queuing request information transfer in out-of-date queue.In additional embodiments of the present invention, for the queuing request information in the out-of-date queue, the out-of-service time that the queuing server can also set according to himself abandons it, for example, the out-of-service time that queuing server self sets is 30 minutes, and changing the queuing request information that surpasses 30 minutes in the out-of-date queue so over to can be abandoned automatically.
405, client's service of arriving at 10: 10 is on-the-spot, and input validation sign 12345678.
406, the queuing server is the corresponding queuing request information of search checking sign therewith in interim queue, because there is not the corresponding queuing request information of checking sign therewith in this client's subscription services time-out in the interim queue.The further search and the corresponding queuing request information of this checking sign in out-of-date queue of queuing server, searching the back root should be according to the client's subscription services time in the queuing request information, and the life period of queuing request information in out-of-date queue, determine the described queuing request position in the queue at the scene, described queuing request information is inserted described position, for example: obtain the life period T1 of this queuing request information in out-of-date queue, the average every client's of supposing the system T service time, further calculate (T1/T) and round or round up and draw the number N that needs wait, generate on-the-spot queuing sequence number, and the queuing request information of the on-the-spot queuing of this band sequence number is inserted in the on-the-spot queue after N the sequence number, for example, client's subscription services time is 10 points in the present embodiment, the actual time of showing up is 10: 10, so the time that its queuing request information exists in out-of-date queue is 10 minutes, the service average time of supposing every client is 6 minutes, and 10M/6M rounds up and draws the number that needs to wait for is 2 people.The order of supposing on-the-spot queue this moment is Y101-S101-S102, wherein Y101 accepted the client of service in 10: 1 for reservation, S101 is the 10: 1 direct not reservation clients that arrive the on-the-spot queue of the on-the-spot adding of service, and S102 is the 10: 1 on-the-spot not reservation clients that add on-the-spot queue of arrival service.The number that the queuing server is waited for according to the needs that calculate is 2 people, and the scene queuing sequence number Y102 that generates is inserted into after the S101, and the order of new on-the-spot queue is Y101-S101-Y102-S102.
407. the queuing server prints on-the-spot queue Y102 to the client, as client's service evidence
Server will be according to the order of on-the-spot queue 408. call out the numbers, and the number of crying out is served, and for example the order for the on-the-spot queue of above-mentioned generation is Y101-S101-Y102-S102.The server of calling out the numbers will be Y101 earlier, and S101 accepts service to the respective service window then
409. when the server of calling out the numbers was cried out Y102, the client accepted service to service window.
The foregoing description has been realized the client and the relative justice of not preengaging client position in formation by queuing request information subscription services.
The embodiment of the invention provides a kind of line-up device that is used to realize queuing strategy, can be the queuing server.Its structure chart as shown in Figure 5, wherein:
Queuing server 500: be used to receive the queuing request information that the client sends by client-side program, and analyze this queuing request information, according to client's subscription services time, obtain the situation of queue, situation according to queue, can judgement accept above-mentioned queuing request information, if can accept, then described queuing request information is added queue, and be that described queuing request information is added the checking sign, can be for example cell-phone number of portable terminal of client identification, also can be the identifying code that himself generates, when for the identifying code of self generation, the queuing server further feeds back to client with identifying code, client's first arrives the on-the-spot back of service by the input validation sign on time, and the queuing server will be adjusted queue, guarantee the acceptance service in its time of preengaging as far as possible of client's first.One or more queues that are used to line up can be set in queuing in the server, the server of for example lining up is provided with 3 and is used for sequence that the client is ranked: interim queue, out-of-date queue, and on-the-spot queue.Wherein: interim queue is used to store the satisfied formation condition that adds, and do not miss the queuing request information of service time, the client arrive in the on-the-spot input validation of service sign later will be according to it pairing queuing request information join relevant position in the on-the-spot queue; Out-of-date queue is used to store the queuing request information of missing the client who does not arrive on-the-spot acceptance service service time.On-the-spot queue is used for the queuing to on-site customer, and on-the-spot client will accept service in proper order by on-the-spot queue queuing.On-the-spot client comprises the client who adds on-the-spot queue by dispatcher queue solicited message reservation back to on-the-spot input validation sign, also comprise and do not have reservation directly to the on-the-spot client who adds on-the-spot queue queuing, directly can only not join the last of on-the-spot queue for there being the reservation of dispatcher queue solicited message, and divide the scene queuing of wearing not reservation sign sequence number to the on-the-spot client who adds on-the-spot queue queuing.Client for the dispatcher queue solicited message was preengage can be inserted into the relevant position in the on-the-spot queue and divide the on-the-spot queue number of wearing the reservation sign after on-the-spot input validation sign at it according to the judgement of the queuing request information that it sent and the server of lining up.Out-of-date queue, be used to store the queuing request information that the on-the-spot input validation sign of the service of also not arriving service time is accepted client's transmission of service of missing, for missing the client who does not also arrive the on-the-spot service of accepting service time, out-of-date queue will temporarily keep these clients' queuing request information, after it reached the spot the input validation sign, the queuing server was inserted into the relevant position in the on-the-spot queue.For example client's first is accepted the queuing service by 9 of dispatcher queue solicited message reservations, the actual time to the on-the-spot input validation sign of service of client's first is 9: 10, in the time of 9, the queuing server is transferred to the queuing request information of client's first in the interim queue and the checking sign corresponding with it in out-of-date queue, because the actual input validation of showing up of client is designated 9: 10, so T1=10M, average each client's T=5M service time in the supposing the system, further calculating (T1/T=2), to draw the number of need waiting for be 2 people, the queuing server generates one and is with the scene queuing sequence number of preengaging mark, and is inserted into the 3rd of on-the-spot queue.3 above-mentioned in the application of reality queues also can synthesize a formation, or two formations.
In another embodiment of the present invention, queuing server 500 can comprise with lower module, as shown in Figure 5:
Receiver module 501 is used to receive the queuing request information that client sends, and comprises client's subscription services time in the described queuing request information.
Queueing logic processing module 502, be used for according to described client's subscription services time, obtain the situation of queue, situation according to described queue, can judgement accept described queuing request information, if can accept, then described queuing request information is added queue, and be that described queuing request information is added the checking sign.In another embodiment of the present invention, this module can also be further used for changing the corresponding queuing request information of this checking sign over to on-the-spot queue the client after on-the-spot input validation sign.。In another embodiment of the present invention, whether the queuing request information that this module can also be further used for monitoring in the interim queue out of date, if, then with expired queuing request information from the out-of-date queue of interim queue.
In embodiments of the present invention, queuing server 100 can also comprise:
Input module 505 is used to receive the checking sign of reservation client to the input of on-the-spot back.
502 of logic processing module can also be further used for adjusting queue according to the corresponding queuing request information of this checking sign the client after on-the-spot input validation sign, adjustment process is specially, search and the corresponding queuing request information of described checking sign, change described queuing request information over to on-the-spot queue.
In one embodiment of the invention, whether logic processing module also is used for monitoring in the queuing request information of described interim queue out of date, if then change described queuing request information over to out-of-date queue from described interim queue.
Verify that in the present invention among the embodiment of sign by the server generation, queuing server 500 can also comprise:
Generation module 503 is used to generate described checking sign;
Sending module 504 is used for when described checking is designated the identifying code of described device self generation, and described checking sign is sent to described client.
In additional embodiments of the present invention, queuing server 100 can also comprise:
Prompting module 506 is used for sending reminder message to client, reminds client's acceptance service of on time reaching the spot.
The embodiment of the invention provides a kind of queuing service system as shown in Figure 6, comprises in this system:
The server 600 of calling out the numbers is used for notifying the client to participate in service according to the queue of queuing server.
By the description of above embodiment, those skilled in the art can be well understood to the present invention and can realize by the mode that software adds essential general hardware platform, can certainly pass through hardware, but the former is better execution mode under a lot of situation.Based on such understanding, the part that the technical scheme of the embodiment of the invention contributes to prior art in essence in other words can embody with the form of software product, this software product is stored in the storage medium, comprise that some instructions are with so that mobile device (can be a mobile phone, personal computer, media player etc.) the described method of execution each embodiment of the present invention.Here alleged storage medium, as: ROM/RAM, disk, CD etc.
Obviously, those skilled in the art can carry out various changes and modification to the present invention and not break away from the spirit and scope of the present invention.Like this, if of the present invention these are revised and modification belongs within the scope of claim of the present invention and equivalent technologies thereof, then the present invention also is intended to comprise these changes and modification interior.
Claims (17)
1. a queuing strategy is characterized in that, this method comprises:
Receive the queuing request information that client sends by network, comprise client's subscription services time in the described queuing request information;
According to described client's subscription services time, obtain the situation of queue, according to the situation of described queue, can judgement accept described queuing request information, if can accept, then described queuing request information is added queue, and be that described queuing request information is added the checking sign.
2. according to the described method of claim 1, it is characterized in that the sign that described checking is designated client identification or is generated by the queuing server;
When described checking was designated the sign of queuing server generation, described method also comprised: described checking sign is sent to client.
3. according to claim 1 or 2 described methods, it is characterized in that, described according to described client's subscription services time, obtain the situation of queue, according to the situation of described queue, can judgement accept described queuing request information, specifically comprises:
Obtain and treated the services client number before described client's subscription services time, and client's average service time, can finish the service for the treatment of services client to described before judging described client's subscription services time, if can, described queuing request information then can be accepted.
4. according to claim 1 or 2 described methods, it is characterized in that, also comprise:
Send prompting message to described client, remind it to arrive on-the-spot acceptance service on time.
5. according to the described method of claim 3, it is characterized in that described queue comprises: on-the-spot queue and interim queue;
Described with queuing request information adding queue, specifically comprise: described queuing request information is added interim queue.
6. according to the described method of claim 5, it is characterized in that described method also comprises:
Receive the checking sign of curstomer`s site input, search and the corresponding queuing request information of described checking sign, change described queuing request information over to on-the-spot queue.
7. according to the described method of claim 6, it is characterized in that, change described queuing request information over to on-the-spot queue and specifically comprise:
Be that described queuing request information generates on-the-spot queuing sequence number, determine the described queuing request position in the queue at the scene according to the client's subscription services time in the described queuing request information, described queuing request information is inserted described position.
8. according to the described method of claim 6, it is characterized in that described queue also comprises: out-of-date queue;
Before the checking sign of described reception curstomer`s site input, also comprise:
Whether client's subscription services time of monitoring in the described queuing request information is expired, if then change described queuing request information over to out-of-date queue from described interim queue.
9. described according to Claim 8 method, it is characterized in that, describedly change described queuing request information over to on-the-spot queue, specifically comprise: for described queuing request information generates on-the-spot queuing sequence number, according to the client's subscription services time in the described queuing request information, and the life period of described queuing request information in out-of-date queue, determine the described queuing request information position in the queue at the scene, described queuing request information is inserted described position.
10. described according to Claim 8 method is characterized in that, also comprises:
Judge that whether the queuing request information in the described out-of-date queue lost efficacy, and abandoned the record that had lost efficacy.
11. according to the described method of claim 10, it is characterized in that, describedly obtain described subscription services and treated the services client number before the time, specifically comprise: obtain the client's number in the current on-the-spot queue, and obtain in interim queue and the out-of-date queue subscription services time early than the client's number of client's subscription services time in the described queuing request information.
12. a queuing server is characterized in that, comprising:
Receiver module: be used to receive the queuing request information that client sends, comprise client's subscription services time in the described queuing request information;
Logic processing module: be used for according to described client's subscription services time, obtain the situation of queue, situation according to described queue, can judgement accept described queuing request information, if can accept, then described queuing request information is added queue, and be that described queuing request information is added the checking sign.
13. queuing server according to claim 12 is characterized in that, also comprises:
Generation module is used to generate described checking sign;
Sending module: be used for described checking sign is sent to described client.
14. according to claim 12, or 13 described queuing servers, it is characterized in that the queue that queuing request information adds is interim queue;
Described queuing server also comprises:
Input module is used to receive the checking sign that curstomer`s site is imported;
Described logic processing module also is used to search and the corresponding queuing request information of described checking sign, changes described queuing request information over to on-the-spot queue.
15. queuing server according to claim 14 is characterized in that,
Whether described logic processing module also is used for monitoring the queuing request information of described interim queue out of date, if then change described queuing request information over to out-of-date queue from described interim queue.
16. according to claim 12, or 13 described queuing servers, it is characterized in that described queuing server comprises:
Prompting module: be used for sending reminder message to described client.
17. a queuing system is characterized in that, comprising:
The queuing server is used for receiving the queuing request information that client sends by network, comprises client's subscription services time in the described queuing request information; And, obtain the situation of queue, according to the situation of described queue according to described client's subscription services time, can judgement accept described queuing request information, if can accept, then described queuing request information is added queue, and be that described queuing request information is added the checking sign;
The server of calling out the numbers is used for notifying the client to participate in service according to the queue of queuing server.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200810217173A CN101729267A (en) | 2008-10-31 | 2008-10-31 | Queuing method and device |
| BRPI0905184-8A BRPI0905184A2 (en) | 2008-10-31 | 2009-11-03 | device and method of queuing |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200810217173A CN101729267A (en) | 2008-10-31 | 2008-10-31 | Queuing method and device |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101729267A true CN101729267A (en) | 2010-06-09 |
Family
ID=42449544
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN200810217173A Pending CN101729267A (en) | 2008-10-31 | 2008-10-31 | Queuing method and device |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN101729267A (en) |
| BR (1) | BRPI0905184A2 (en) |
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|---|---|
| BRPI0905184A2 (en) | 2011-03-22 |
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