CN101569167A - Auto-learning dynamic telephone feature activation profiles - Google Patents

Auto-learning dynamic telephone feature activation profiles Download PDF

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Publication number
CN101569167A
CN101569167A CNA2007800479156A CN200780047915A CN101569167A CN 101569167 A CN101569167 A CN 101569167A CN A2007800479156 A CNA2007800479156 A CN A2007800479156A CN 200780047915 A CN200780047915 A CN 200780047915A CN 101569167 A CN101569167 A CN 101569167A
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Prior art keywords
phone
behavior
configuration file
change
computer
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Chinese (zh)
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B·M·约西
R·哈杜弗
A·克里切夫斯基
O·罗瓦尔
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AWAYA COMMUNICATION ISRAEL Ltd
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AWAYA COMMUNICATION ISRAEL Ltd
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/436Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42136Administration or customisation of services
    • H04M3/4217Managing service interactions
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/20Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2072Schedules, e.g. personal calendars

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)

Abstract

A method, apparatus and computer program product for auto-learning dynamic telephone feature activation profiles is presented. At least one profile is determined for a telephone, the profile defining behavior for the telephone. Dynamic rules are associated with a profile for the telephone. In accordance with the dynamic rules, the behavior of the telephone is changed according to a call history user status based on a calendar, time of day associated with the telephone. The profile determines whether the call is blocked, put through, the ring tone, the volume of the ringing tone and whether the call is forwarded to another destination such as voicemail. Alledged improvement: event driven adaptation of call handling, uses the word auto-learning without explaining how this can be performed technically.

Description

Auto-learning dynamic telephone feature activation profiles
Background technology
Some phones can comprise user profile.User profile can comprise for example content of User Status, the time in one day, call history and call contact.User Status can comprise the user whether just in session, have a holiday, work, be in and maybe can not connect.It can be determined by the calendar application that is associated with the user.Call history can comprise the tabulation of the calling that the user receives recently or initiates.Call contact comprise by use automatic number information (AutomatedNumber Information, ANI) or the people's who once called out this user that determines of similar service tabulation.User profile can be used for determining the specific behavior related with this phone.The behavior can comprise by rank, ringer volume, ring back tone and cover up rule.
Automatically (event driven architecture, it is known EDA) activating feature to the study incident so that use the event-driven framework.The pattern of flow of event is identified, analyzes, also utilizes to change behavior in the future.By the historical self adaptation dynamic behaviour that drives of the user of incident for all
Figure A20078004791500051
The user knows, and wherein present the button and the menu item of frequent use, and the button of less use and menu is hidden, unless the user presses the small arrow that is used to show whole buttons and menu item.
Summary of the invention
Along with phone becomes more complicated, when being fit to the individual subscriber needs, more emphasize users'comfort at configuring telephone.In many cases, the unfavorable telephonic feature activation profiles of telephone subscriber is to adapt to their requirement exactly.This may be how to describe complicated behavior according to business rules because few people know.
Exist to be provided at the solution of dynamically switching between the configuration file, but be not to learn automatically.For example, some mobile phones allow the user to change phone profile in one section special time, the configuration file before phone will return afterwards.
Conventional mechanism, for example above explanation is subjected to various defect influence.A defective is that configuration file self is static, does not adjust automatically effectively the time.Another defective is only to allow a configuration file to switch, and only allows configuration file to switch the scheduled time.In addition, configuration file switches and does not carry out automatically, need be initiated by the user because this configuration file switches.
The embodiment of auto-learning dynamic telephone feature activation profiles disclosed herein simplifies user experience by the supported feature activation profiles dynamically to adapt to, thereby the user need be satisfied and the complex rule collection that need not to decide through consultation in advance.Feature activation profiles, based on the call history of automatic study phone and oracle (for example about the calendar information of meeting/spend a holiday/vacation state, time in one day and the date in the week, the operating time preference) dynamically changes the behavior of phone, provide more useful and happy experience to the user.
In the specific embodiment of the method that auto-learning dynamic telephone feature activation profiles is provided, described method comprises definition at least one configuration file at phone, and described configuration file defines the behavior of described phone.Described method also comprises dynamic programming related with described at least one configuration file at described phone.Described method also comprises according to described dynamic programming, changes the behavior of described phone according to the call history that is associated with described phone.
Other embodiment comprise a kind of computer-readable medium with the computer-readable code that is used to provide dynamic telephone feature activation profiles.Described computer-readable medium comprises the instruction that is used to define at least one configuration file of phone, and described configuration file defines the behavior of described phone.Described computer-readable medium also comprises and is used for instruction that dynamic programming is associated with described at least one configuration file at described phone.In addition, described computer-readable medium also comprises according to described dynamic programming, is used for changing according to the call history that is associated with described phone the instruction of the behavior of described phone.
Other embodiment comprise computerized device, are configured to handle herein as the disclosed all method operation of embodiments of the invention.In this configuration, computerized device comprises accumulator system, processor, be in the communication interface in the mechanism of interconnecting that connects these parts.Described memory is encoded with the process of dynamic telephone feature activation profiles that provides described herein, when on processor, realizing when carrying out (for example when), in computerized device according to explanatorily operate herein to realize all method embodiment and operation as the embodiments of the invention explanation.Thus, any computerized device of realizing or be programmed to realize processing described herein all is embodiments of the invention.
Other configurations of embodiments of the invention disclosed herein comprise software program with carry out above summary with following detailed disclosed method embodiment step and operation.More specifically, computer program is an embodiment, and it has computer-readable medium, calculation of coding machine program logic on comprising, making provides the operation that is associated when carrying out in computerized device, the dynamic telephone feature activation profiles of explanation herein is provided.Computer program logic makes processor carry out the operation (for example method) that is designated as embodiments of the invention herein when carrying out at least one processor with computing system.These configurations of the present invention are provided as being provided with or being coded in such as optical medium (for example CD-ROM), floppy disk or hard disk usually, or such as software, code and/or other data structures on the computer-readable medium of other media of firmware, or be provided as microcode in one or more ROM or RAM or PROM chip or application-specific integrated circuit (ASIC) (ASIC), or the Downloadable Software Mirroring in the one or more module, shared library is medium.Software or firmware or other configurations can be installed in the computerized device, so that the technology that the one or more processors realizations in the computerized device illustrate as embodiments of the invention herein.The software process that moves in the computerized device sets of the group of for example data communication equipment or other entities also can provide system of the present invention.System of the present invention can be distributed between many software processes devices of plurality of data communicator, or all process may operate on group's dedicated calculation machine, or only on a discrete computer.
Be understood that embodiments of the invention can strict be embodied as software program, software and hardware or the hardware in data communication equipment/or discrete circuit for example.Feature of the present invention, as explanation herein, can be for example at Lincroft, data communication equipment that the Avaya of New Jersey, Inc. produce and/or the software systems that are used for these devices adopt.
Description of drawings
From following description more specifically to the preferred embodiments of the present invention Ru appended accompanying drawing shown in, more than describe will become obviously, similarly Reference numeral is all being represented same parts in the different views in the accompanying drawings.Accompanying drawing is not intended to and presents size, but emphasizes to illustrate principle of the present invention.
Fig. 1 illustrates the block diagram of the relation between user profile and the phone behavior;
Fig. 2 illustrates the block diagram of the example apparatus that dynamic telephone feature activation profiles is provided according to an embodiment of the invention;
Fig. 3 comprises the flow chart of the specific embodiment of the method that dynamic telephone feature activation profiles is provided according to an embodiment of the invention;
Fig. 4 comprises the flow chart of the specific embodiment of the method that user profile is provided according to an embodiment of the invention; And
Fig. 5 comprises the flow chart that defines according to an embodiment of the invention at the specific embodiment of the method for user's behavior.
Embodiment
The mobile phone in most of modern times (particularly, be connected to modern private branch exchange (PrivateBranch Exchanges, PBX) cell phone or business telephone) allow the user to come a plurality of telephony feature activation profiles of configuration pin to various operational environments, and between them, easily switch.Yet these configuration files are strict and uncomfortable economize on electricity words behavior effectively the time.
For example, when the user will enter momentous conference, the user can maybe be transferred to voice mail service with calling with its phone is quiet.The behavior be can not change change its phone profile until the user.Yet, if the kinsfolk, may mean to have some emergencies that need reply repeatedly during call try with short time interval in meeting.In the case, even will wishing also to allow in meeting to call out, the user passes through.
By the embodiment of dynamic telephone feature activation profiles described herein, can create configuration file explicitly with dynamic programming, this dynamic programming can change the behavior of phone according to the call history of phone.This means that phone profile will change and treats specific booked call side distinctively under different scenes.For example, when phone is muted but certain particular telephone identifier is attempted continuous repeatedly calling with short time interval, and use history display before is when this user is tending towards answering the call under similar condition, will not be muted or transfer from the calling of this identifier.Yet in other cases, this same call may be muted and not switch on one's own initiative between configuration file.
This is applicable to scene described above, allows important calling party to pass through in the case, and does not allow other to pass through.Automatically learning characteristic determines by the behavior (i.e. " study ") before observing who is these important call sides.
Each configuration file is allowed to have the rule set of appointment.These rules will determine at selected time (for example wishing less night of bothering) in one day, in the week date (not allowing particular contact pass through), date (at the different rule set of holiday) or state at weekend (according to the schedule of phone just in session the ring back tone of) configuration file, ringer volume, by rank (stop fully, leave alone, always by, pass through after in Y minute, attempting calling out for X time) etc.Unlike the prior art, phone is automatically learnt the related of configuration file and contact person (or contact person colony) and some attributes (passing through rank), observe when under given specified conditions (for example current ring sets, the calendar information of the current meeting/holiday/state of spending a holiday etc.) receive from the user behavior before this contact person's the calling.
Below with reference to Fig. 1, block diagram illustrates user profile 20 and how to be configured 30 uses of file logic with define behavior 32.Configuration file 20 comprises one or more configuration file elements.Although illustrate and described 4 configuration file elements, be understood that the configuration file element that can use any amount.In this example, the configuration file element comprises User Status 22, time 24, call history 26 and call contact 28 in one day.Although only show these configuration file elements, be understood that and also can use other configuration file elements.User Status 22 indication state of user are for example worked, are in, are spent a holiday, meeting etc.In one embodiment, can obtain User Status 22 from the schedule program that is associated with the user.Time 24 in one day is self-evident.Call history 26 comprises and relates at various User Status, time and call contact in one day, and how the user handles the information of calling.Call contact 28 is people that the user is called out.This information can via automatic number identification (ANI) or for example the unique handle of URL(uniform resource locator) (URL) or the e-mail address that is associated obtain.
Configuration file logic 30 is based on dynamically adjusting device behavior 32 of user profile.Auto-learning dynamic telephone feature activation profiles is simplified user experience by the supported feature activation profiles dynamically to adapt to, thereby the user need be met and the complex rule collection that need not to decide through consultation in advance.Feature activation profiles dynamically changes the behavior of phone based on the call history of automatic study phone and oracle (for example, about the calendar information of meeting/spend a holiday/vacation state, time in one day and the date in the week, operating time preference).Behavior in this example 32 comprises various features, for example by rank 34, ringer volume 36, ring back tone 38 and cover up rule 40.Although illustrate and described 4 elements, should understand the behavior element that can utilize any amount.Although only illustrate and described these behavior elements, should understand and also can use other behavior element.By rank 34 comprising calling be completely blocked, leave alone, always by and attempt predetermined time in the section at the fixed time after pass through.The volume of ringer volume definition ring, but and the involving vibrations option replace providing ring.Ring back tone 38 is the rings that are associated with calling party.Different calling party can have the different ring back tone that is associated with it, is used to make the user need not see that phone just knows the identity of calling party.Cover up rule 40 is under given conditions in order to transmit that the calling that enters for example is transferred to calling voice mail service or different services and the tabulation or the explanation of the action taked.
Fig. 2 is the block diagram that the example phone 100 that is used to realize the process that dynamic behaviour 140 and/or other are relevant with carrying out difference in functionality described herein is shown.
As shown in the figure, the telephone system 100 of this example comprises interconnection 111, input/output interface 114 and the communication interface 115 of coupled memory system 112 and processor 113.
As shown in the figure, accumulator system 112 usefulness dynamic behaviour application program 140-1 coding.Dynamic behaviour application program 140-1 can be embodied as the software code of prop root according to for example data of the function of different embodiment described herein and/or logical order (for example be stored in memory or for example the code on other computer-readable mediums of dish).
In operation, the processor 113 of phone 110 is via the logical order of the 111 reference to storage systems 112 of interconnection with unlatching, operation, execution, explanation or execution dynamic behaviour application program 140-1.The execution of dynamic behaviour application program 140-1 produces the processing capacity among the dynamic behaviour process 140-2.In other words, in the dynamic behaviour process 140-2 representative processor 113 in computer system 100 or on a part or a plurality of part (or whole application program) of dynamic behaviour application program 140-1 of realization.
It should be noted that except dynamic behaviour process 140-2, embodiments herein comprises dynamic behaviour application program 140-1 self (i.e. logical order and/or the data of not carrying out or not realizing).Dynamic behaviour application program 104-1 can be stored on the computer-readable medium of for example floppy disk, hard disk or light medium.Dynamic behaviour application program 140-1 also can be stored in the type of memory system, for example firmware, read-only memory (ROM) or, as in this example, as the executable code (for example in random access memory or RAM) in the accumulator system 112.
Except these embodiment, should also be noted that other embodiment herein comprise that dynamic behaviour application program 140-1 carries out as dynamic behaviour process 140-2 in processor 113.It will be appreciated by those skilled in the art that phone 100 can comprise other processes and/or software and hardware parts, for example control the distribution of the hardware resource that is associated with phone 100 and the operating system of use.Another one embodiment can comprise that phone is used as the situation of dumb terminal, and wherein whole or some storage realize with handling to operate by server, send to phone then.
In certain embodiments, the telephone subscriber has manually and to change or reset by the dynamic-configuration file at concrete phone identifier or phone identifier group and the option of definite behavior.The user also can have the option that switches between dynamic-configuration file and static or the conventional configuration file using.
In addition, embodiment can comprise wherein at the dynamic change of the behavior of identifier and need be confirmed by the user.The user is alerted when dynamically changing behavior, but not necessarily leaves no choice but implement this variation.In this embodiment, the user can from " fully automatically " level be clipped to " inquiring any variation " degree and can comprise between some ranks select between the rank confirming.
The flow chart of method disclosed herein illustrates to Fig. 5 at Fig. 3.Rectangular element is referred to herein as " processing block ", and represents computer software instructions or instruction group.Perhaps, processing block is represented by the circuit that is equal on the function, for example the step of digital signal processor circuit or application-specific integrated circuit (ASIC) (ASIC) execution.These flow charts do not illustrate the sentence structure of any concrete programming language.Yet flow chart illustrates those of ordinary skills and makes circuit or generate the required function information of computer software with the processing of execution requirement according to the present invention.It should be noted not shown a plurality of routine program elements, for example circulation and the initialization of variable and the use of temporary variable.Unless those of ordinary skills it should be understood that herein and particularly point out that the concrete order of the step of description only is illustrative, can change under the situation that does not deviate from spirit of the present invention.Therefore, unless explicit state, step described below is not have order, this means may the time these steps can any convenience or the order of expectation carry out.
Below with reference to Fig. 3, showing provides the flow chart of the specific embodiment of the method 200 of dynamic telephone feature activation profiles according to an embodiment of the invention.Method 200 starts from processing block 202, has wherein put down in writing to phone defines at least one configuration file, and this configuration file is the phone define behavior.
At least one configuration file that processing block 204 discloses dynamic programming and phone is associated.Configuration file can be created explicitly with dynamic programming, and this dynamic programming can change the behavior of phone according to the call history of phone.This means that phone profile can change and handle specific call identifier distinctively under different scenes.For example, when phone is muted but the particular telephone identifier is attempted continuous several times when calling out with short time interval, and use history display before this user under similar condition trend towards answering the call, and will not be muted or transfer from next calling of this identifier.Yet this same call will be muted in other cases, and initiatively not switch between configuration file.In another example, if this user under similar condition of use history display before trends towards ignoring this calling, then next calling from this identifier will be muted or transfer.
Processing block 206 records change the behavior of phone according to dynamic programming according to the call history that is associated with phone.For example, when phone is muted but the particular telephone identifier is attempted continuous several times when calling out with short time interval, and the user under similar condition of use history display before trends towards answering the call, and will not be muted or transfer from next calling of this identifier.Yet this same call will be muted in other cases, and initiatively not switch between configuration file.
Processing block 208 record users also can have the option that switches between dynamic-configuration file and static or the conventional configuration file using.In a particular embodiment, this telephone subscriber has manually that to change or reset by the dynamic-configuration file be the option of the behavior determined of concrete phone identifier or phone identifier group.
Processing block 210 is documented in and carries out association and change on the server, and result related and that change is sent to phone.Phone is as the dumb terminal, and wherein whole or some storage are carried out with handling by server, are sent to phone then.
Processing block 212 record wherein need be confirmed by the user at the dynamic change of the behavior of identifier.The user is alerted when dynamically changing behavior, but the user not necessarily leaves no choice but implement this variation.In such an embodiment, the user can select between the rank confirming, confirm rank from " fully automatically " level be clipped to " inquiring any variation " rank and can comprise between some ranks.
Below with reference to Fig. 4, the flow chart of the specific embodiment of the method 250 that user profile is provided according to an embodiment of the invention is shown.Method 250 starts from processing block 252, its open configuration file comprise in the group that User Status, the time in one day, call history and call contact constitute one of at least.Processing block 254 records are determined User Status from the calendar application related with the user.
Below with reference to Fig. 5, the flow chart of specific embodiment of the method 300 of the behavior that defines phone according to an embodiment of the invention is shown.Method 300 starts from processing block 302, wherein discloses: behavior comprise in the group that constitutes by rank, ringer volume, ring back tone and cover up rule one of at least.
It is to select from the group that comprises the following that processing block 304 is put down in writing by rank: all stop (not replying), leave (passing through to the service of covering) alone, always pass through and attempt passing through after the pre-determined number (emergency that the indication needs are paid close attention to) in the section at the fixed time.
Described after the preferred embodiments of the present invention, those skilled in the art will understand can use other embodiment that comprise these notions.In addition, the software that comprises as a part of the present invention can be implemented in comprising the computer program of computer usable medium.For example, this computer usable medium can comprise the readable storage devices of wherein having stored the computer readable program code fragment, for example hard disk unit, CD-ROM, DVD-ROM or computer disks.Computer-readable medium also can comprise communication link, and this communication link is an optics, wired or wireless, on numeral or analog signal carrying code segment.Therefore, should think that the present invention should be not limited to the foregoing description, and only should be with the essence and the scope restriction of appended claim.

Claims (22)

1. method comprises:
Definition is at least one configuration file of phone, and described configuration file defines the behavior of described phone;
Dynamic programming is related with described at least one configuration file at described phone; And
According to described dynamic programming, change the behavior of described phone according to the call history that is associated with described phone.
2. the method for claim 1, wherein said configuration file comprise in the group that constitutes by User Status, time, call history and call contact in one day one of at least.
3. the method for claim 1, wherein said behavior comprise by in the group that constitutes by rank, ringer volume, ring back tone and cover up rule one of at least.
4. method as claimed in claim 3, wherein said by rank be selected from by whole preventions, leave alone, always by and attempt the group by constituting after the pre-determined number at the fixed time in the section.
5. method as claimed in claim 2, wherein said User Status are to determine according to the calendar application that is associated with described user.
6. the method for claim 1, wherein said user can be switched between behavior that dynamically changes described phone and routine call behavior.
7. the method for claim 1, wherein said association and change are to carry out on server, and the result of described association and described change is sent to described phone.
8. confirmation of receipt before the method for claim 1, wherein said change also are included in described phone implemented to change.
9. computer-readable medium with the computer-readable code that is used for dynamic telephone feature activation profiles, described medium comprises:
Be used to define the instruction at least one configuration file of phone, described configuration file defines the behavior of described phone;
Be used for instruction that dynamic programming is associated with described at least one configuration file at described phone; And
According to described dynamic programming, be used for changing the instruction of the behavior of described phone according to the call history that is associated with described phone.
10. computer-readable medium as claimed in claim 9, wherein said configuration file comprise in the group that constitutes by User Status, time, call history and call contact in one day one of at least.
11. computer-readable medium as claimed in claim 9, wherein said behavior comprise by in the group that constitutes by rank, ringer volume, ring back tone and cover up rule one of at least.
12. computer-readable medium as claimed in claim 11, wherein said by rank be selected from by whole preventions, leave alone, always by and attempt the group by constituting after the pre-determined number at the fixed time in the section.
13. computer-readable medium as claimed in claim 10, wherein said User Status are to determine according to the calendar application that is associated with described user.
14. computer-readable medium as claimed in claim 9 also comprises instruction, wherein said user can be switched between behavior that dynamically changes described phone and routine call behavior.
15. computer-readable medium as claimed in claim 9, wherein said association and change are carried out on server, and the result of described association and described change is sent to described phone.
16. computer-readable medium as claimed in claim 9, wherein said change also are included in described phone is implemented to change confirmation of receipt before.
17. a computer system comprises:
Memory;
Processor;
Communication interface;
Interconnection mechanism intercouples described memory, processor and communication interface; And
Wherein said memory when this application program is carried out, provides the process of process information with the application code that dynamic telephone feature activation profiles is provided on processor, described process makes computer system realize following operation:
Definition is at least one configuration file of phone, and described configuration file defines the behavior of described phone;
Dynamic programming is related with described at least one configuration file at described phone; And
According to described dynamic programming, change the behavior of described phone according to the call history that is associated with described phone.
18. computer system as claimed in claim 17, wherein said configuration file comprise in the group that constitutes by User Status, time, call history and call contact in one day one of at least.
19. computer system as claimed in claim 17, wherein said behavior comprise by in the group that constitutes by rank, ringer volume, ring back tone and cover up rule one of at least.
20. computer system as claimed in claim 19, wherein said by rank be selected from by whole preventions, leave alone, always by and attempt the group by constituting after the pre-determined number at the fixed time in the section.
21. computer system as claimed in claim 18, wherein said user can be switched between behavior that dynamically changes described phone and routine call behavior.
22. computer system as claimed in claim 18, wherein said change also are included in described phone is implemented to change confirmation of receipt before.
CNA2007800479156A 2007-11-12 2007-11-12 Auto-learning dynamic telephone feature activation profiles Pending CN101569167A (en)

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Application publication date: 20091028