CN101452586A - Intelligent queuing machine system and method for auto distributing counter according to service kinds for bank - Google Patents
Intelligent queuing machine system and method for auto distributing counter according to service kinds for bank Download PDFInfo
- Publication number
- CN101452586A CN101452586A CNA2007100774515A CN200710077451A CN101452586A CN 101452586 A CN101452586 A CN 101452586A CN A2007100774515 A CNA2007100774515 A CN A2007100774515A CN 200710077451 A CN200710077451 A CN 200710077451A CN 101452586 A CN101452586 A CN 101452586A
- Authority
- CN
- China
- Prior art keywords
- queuing
- client
- sales counter
- service
- controller
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Landscapes
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
Abstract
The invention discloses a system and a method for intelligent queue machines used in bank for distributing counters according to service type. The system comprises a queue controller (1), a queue terminal (2) and an accounting computer system (3), wherein the queue controller (1) receives service request information input by a client through the queue terminal (2) and generates a queue number for the client, so the client waits and goes to a counter (4) to receive services according to the instruction of the queue controller (1). When the client waits for service, the queue controller transmits the service request information to the accounting computer system (3) which carries out corresponding preparation work according to the content of the service request information. When the counter (4) is idle, the queue controller (1) distributes a queue number of a service suitable to be processed by the counter (4) to the counter (4) according to the content of unprocessed service request information and the work of the counter (4) and informs the client holding the queue number to go to the counter (4) to receive services.
Description
[technical field]
The present invention relates to bank and handle the system and method that custom queueing waits the service of acceptance, particularly relate to a kind of intelligent queuing machine system and correlation method.
[background technology]
At present, general bank is when the client provides service, owing to need the client of service numerous, the client need wait in line when a lot, just can obtain service, and different clients has different demands for services, for example at bank counter, the service that offers the client comprises and having money on deposit, withdraw the money, transfer accounts, remittance, loan, foreign exchange trading, investment in stocks, letter of credit or the like, wherein some service need provide the bank counter office worker of service to have suitable professional standing and experience, it is required to deal with the client like clockwork, if elementary bank counter office workers run into more complicated unmanageable customer service when more a lot, owing to do not know well disposal route, need repeatedly ask the superior for instructions when a lot of and just understand how to handle, can lose time like this, customer service is impacted, being one has problem to be solved.In addition, there is the service of part to need the long service processing time, if can when custom queueing waits, just be ready for the required documents and information of client in advance, the speed that can accelerate to handle just, when for example the client extracts a large amount of cash, if can when custom queueing waits, just be ready for the required a large amount of cashes of client in advance, when queuing takes turns to this client when sales counter is accepted service, just can extract to this client cash immediately, can save and handle the required time of these services.
[summary of the invention]
Purpose of the present invention, be to provide a kind of intelligent queuing machine system and correlation method, the customer service sales counter that is used for bank, can be by client's the demand and the division of labor of sales counter, allocate the client and accept service to suitable sales counter, more can carry out the preparation work of client's required service in advance, improve the efficient of handling customer service at the custom queueing waiting period.
The object of the present invention is achieved like this, adopt a kind of like this intelligent queuing machine system, the customer service sales counter that is used for bank, it is characterized in that, described system includes queuing controller (1), one or more terminal (2) of lining up, account computer system (3), wherein, be provided with CPU and storer in the queuing controller (1), and with each queuing terminal (2) and account computer system (3) etc. mutually telecommunication be connected, by the preset program running, receive the service request information that the client imported by queuing terminal (2), produce a queuing numbering then and give this client, please this client wait the sales counter of being allocated (4) that is indicated to of queuing controller (1) and accept required service, and, when queuing controller (1) waits service the client, described service request information is sent to account computer system (3), according to this service request information content, carry out corresponding preparation work by account computer system (3).
And, adopt a kind of like this intelligent queuing machine method, the customer service sales counter that is used for bank, it is characterized in that, described method comprises that queuing controller (1) receives the service request information of client's input by queuing terminal (2), produce a queuing numbering then and give this client, please this client wait the sales counter of being allocated (4) that is indicated to of queuing controller (1) and accept required service, and, when queuing controller (1) waits service the client, described service request information is sent to account computer system (3), according to this service request information content, carries out corresponding preparation work by account computer system (3).
And, when described sales counter (4) when being in the free time, queuing controller (1) can be according to stored not processed service request information content, and the division of labor situation of this sales counter (4), distribute a pairing queuing of service that is fit to this sales counter (4) processing to number to this sales counter (4), and sound and/or information such as display text by notifying device (101), the client who notifies this queuing numbering is to this sales counter (4) acceptance service.
So just realized purpose of the present invention.
Advantage of the present invention is that queuing controller (1) can be allocated the client of the similar service of needs same sales counter (4), handles customer service by the sales counter of knowing well such service (4) staff, both can raise the efficiency, and can reduce the chance of makeing mistakes again.
[description of drawings]
Fig. 1 is the frame structure key diagram of intelligent queuing machine system of the present invention;
Fig. 2 is the client obtains the queuing numbering in queuing terminal (2) a step schematic illustration;
Fig. 3 is that queuing controller (1) distributes the client to accept the step schematic illustration of service to sales counter (4).
Among the figure, the system that identical digitized representation is identical, device, parts device, method step marks with the numeral of circle and the straight line of band arrow.Accompanying drawing is schematically, in order to the formation that system of the present invention is described and the key step of method.
[embodiment]
Below in conjunction with accompanying drawing, method of the present invention is described in further detail.
Consult Fig. 1, Fig. 1 is the frame structure key diagram of intelligent queuing machine system of the present invention, system shown in the figure includes queuing controller (1), one or more terminal (2) of lining up, account computer system (3), wherein, be provided with CPU and storer in the queuing controller (1), and with each queuing terminal (2) and account computer system (3) etc. mutually telecommunication be connected, by the preset program running, receive the service request information that the client imported by queuing terminal (2), produce a queuing numbering then and give this client, please this client wait the sales counter of being allocated (4) that is indicated to of queuing controller (1) and accept required service, and, when queuing controller (1) waits service the client, described service request information is sent to account computer system (3), by account computer system (3) according to this service request information content, carry out corresponding preparation work, before making the client arrive sales counter (4) acceptance service, prepare the preparation work of the required service of appropriate client in advance, can improve customer service efficient, for example when waiting, custom queueing is ready for the required a large amount of cashes of client in advance for the client who extracts a large amount of cashes, or when custom queueing waits, be the file that the client is ready for client's required service in advance, all can improve customer service efficient.When described sales counter (4) when being in the free time, queuing controller (1) can be according to stored not processed service request information content, and the division of labor situation of this sales counter (4), distribute a pairing queuing of service that is fit to this sales counter (4) processing to number to this sales counter (4), and sound and/or information such as display text by notifying device (101), the client who notifies this queuing numbering is to this sales counter (4) acceptance service.After described client accepts service to sales counter (4), the service request information and the queuing numbering of this client's correspondence of queuing controller (1) meeting deletion.
Continue to consult Fig. 1, queuing controller (1) shown in the figure is provided with notifying device (101), described notifying device (101) is mainly used in to the client and sends current queuing condition information, comprises by modes such as sound and/or the display text condition information of will lining up notifying the client.
Continue to consult Fig. 1, queuing terminal (2) shown in the figure is provided with and includes input media (201), display device (202), described input media (201) includes keyboard and/or card reader and/or touch control screen input media and/or slide-mouse, and input media (201) is mainly used in service request information and/or the account data that receives client's input.The client can be by the information of the required service of queuing terminal (2) input, if the client is in queuing terminal (2) input account data, for example the client is put into bank card Card Reader on the card reader of queuing terminal (2) of bank, queuing controller (1) just can know whom the client is with the account data of bank card, just can the client be assigned to suitable sales counter (4) acceptance service by different customer types.In addition, described queuing terminal (2) also includes receipt printer (203), and described receipt printer (203) is mainly used in the receipt of print queue information, and described queueing message includes information such as queuing numbering.
Aspect being provided with, will be by inhomogeneous customer service demand, in advance with each sales counter (4) and staff's division of labor, each sales counter (4) is absorbed in some similar customer services, set relevant division of labor arrangement at queuing controller (1) simultaneously, by queuing controller (1) by the division of labor situation of preset program according to the required service of client and each sales counter (4), distribute sales counter (4) the acceptance service of client to appointment, the method of distributing might not be distributed by the queuing number order, but according to the division of labor of sales counter (4) and the kind dynamic assignment of client's required service.For example in bank, the client who is had money on deposit can be assigned to sales counter (4) deposit of appointment, the sales counter (4) that all clients that withdraw the money is assigned to appointment extracts fund, need be assigned to experienced staff's sales counter (4) acceptance service than the client of complicated business service.Such division of labor, the staff of each sales counter (4) focuses on similar service, can accelerate sales counter (4) staff's efficient, shortens the time that the client waits service.In addition, in this manual, account computer system (3) is meant that bank handles the computer system of customer account record, account computer system (3) generally cooperates sales counter (4) to provide service to the client, described sales counter (4) includes and account computer system (3) terminating machine and the Counter service of telecommunication line mutually, when sales counter (4) provides service to the client, the staff can pass through the user logging in the terminating machine access account computer system (3) of sales counter (4) and receive the queue number of sending here from queuing controller (1).
Consult Fig. 2 and Fig. 3, Fig. 2 is the client obtains the queuing numbering in queuing terminal (2) a step schematic illustration, Fig. 3 is that queuing controller (1) distributes the client to accept the step schematic illustration of service to sales counter (4), method shown in Fig. 2 and Fig. 3 comprises that queuing controller (1) receives the service request information of client's input by queuing terminal (2), produce a queuing numbering then and give this client, please this client wait the sales counter of being allocated (4) that is indicated to of queuing controller (1) and accept required service, and, when queuing controller (1) waits service the client, described service request information is sent to account computer system (3), according to this service request information content, carry out corresponding preparation work by account computer system (3).When described sales counter (4) when being in the free time, queuing controller (1) can be according to stored not processed service request information content, and the division of labor situation of this sales counter (4), distribute a pairing queuing of service that is fit to this sales counter (4) processing to number to this sales counter (4), and sound and/or information such as display text by notifying device (101), the client who notifies this queuing numbering is to this sales counter (4) acceptance service.
Continue to consult Fig. 2, the method shown in the figure comprises following A group step, is that the client obtains the step that queuing is numbered in queuing terminal (2), and concrete step is as follows:
A1. the client is in the prompting of queuing terminal (2) according to display device (202), and by input media (201) input service request information, the terminal of lining up then (2) is sent to queuing controller (1) with this service request information; Described service request information comprises data such as the content of client's required service and/or account number;
A2. the controller (1) of lining up produces a queuing numbering immediately, and be printed on the receipt to the guest by the receipt printer (203) of queuing terminal (2) numbering of will line up, please this client wait the sales counter of being allocated (4) that is indicated to of queuing controller (1) and accept required service, and queuing controller (1) stores this service request information and queuing numbering;
A3. the controller (1) of lining up is sent to account computer system (3) with this service request information, according to this service request information content, carries out corresponding preparation work by account computer system (3).
Continue to consult Fig. 3, method shown in the figure comprises following B group step, be to line up controller (1) according to stored not processed service request information content, distribute the step of queuing numbering corresponding client to sales counter (4) acceptance service, concrete step is as follows:
B1. when sales counter (4) is handled current client's required service, or sales counter (4) is when being in the free time, and the numbering of the sales counter (4) that account computer system (3) should the free time is sent to queuing controller (1), and request distributes the client to this sales counter (4);
B2. after the controller (1) of lining up is received the numbering of this idle sales counter (4), according to the stored not processed service request information content of queuing controller (1), and the division of labor of this sales counter (4), distribute a pairing queuing of service that is fit to this sales counter (4) processing to number to this sales counter (4), the numbering of should lining up then is sent to sales counter (4) by account computer system (3);
B3. the controller (1) of lining up is sounded by notifying device (101) and/or information such as display text, and the client who notifies this queuing numbering is to this sales counter (4) acceptance service;
B4. after described client accepted service to sales counter (4), the service request information and the queuing of this client's correspondence of controller (1) meeting deletion of lining up were numbered.
Intelligent queuing machine system of the present invention and correlation method, because queuing controller (1) can be allocated the client of the similar service of needs same sales counter (4), handle customer service by the sales counter of knowing well such service (4) staff, like this aspect staff's transfer, can arrange some elementary staff to focus on some more tractable services, handle complicated service by senior staff, avoid occurring elementary staff and handle complicated business and the single professional mispairing situation of senior staff processing, and can reduce staff demand to senior staff, can reduce the cost of human resources, can raise the efficiency simultaneously, reduce the chance of makeing mistakes.
Enforcement of the present invention can bring good social benefit and economic benefit, to client and bank's ten minutes benifit.
Claims (9)
1. intelligent queuing machine system, the customer service sales counter that is used for bank, it is characterized in that, described system includes queuing controller (1), one or more terminal (2) of lining up, account computer system (3), wherein, be provided with CPU and storer in the queuing controller (1), and with each queuing terminal (2) and account computer system (3) etc. mutually telecommunication be connected, by the preset program running, receive the service request information that the client imported by queuing terminal (2), produce a queuing numbering then and give this client, please this client wait the sales counter of being allocated (4) that is indicated to of queuing controller (1) and accept required service, and, when queuing controller (1) waits service the client, described service request information is sent to account computer system (3), according to this service request information content, carries out corresponding preparation work by account computer system (3).
2. intelligent queuing machine system as claimed in claim 1, it is characterized in that, when described sales counter (4) when being in the free time, queuing controller (1) can be according to stored not processed service request information content, and the division of labor situation of this sales counter (4), distribute a pairing queuing of service that is fit to this sales counter (4) processing to number to this sales counter (4), and sound and/or information such as display text by notifying device (101), the client who notifies this queuing numbering is to this sales counter (4) acceptance service.
3. intelligent queuing machine system as claimed in claim 1, it is characterized in that, described queuing controller (1) is provided with notifying device (101), described notifying device (101) is mainly used in to the client and sends current queuing condition information, comprises by modes such as sound and/or the display text condition information of will lining up notifying the client.
4. intelligent queuing machine system as claimed in claim 1, it is characterized in that, described queuing terminal (2) is provided with and includes input media (201), display device (202), described input media (201) includes keyboard and/or card reader and/or touch control screen input media and/or slide-mouse, and input media (201) is mainly used in service request information and/or the account data that receives client's input.
5. as claim 1 or 4 described intelligent queuing machine systems, it is characterized in that, described queuing terminal (2) also includes receipt printer (203), and described receipt printer (203) is mainly used in the receipt of print queue information, and described queueing message includes information such as queuing numbering.
6. intelligent queuing machine method, the customer service sales counter that is used for bank, it is characterized in that, described method comprises that queuing controller (1) receives the service request information of client's input by queuing terminal (2), produce a queuing numbering then and give this client, please this client wait the sales counter of being allocated (4) that is indicated to of queuing controller (1) and accept required service, and, when queuing controller (1) waits service the client, described service request information is sent to account computer system (3), according to this service request information content, carry out corresponding preparation work by account computer system (3).
7. queue machine method as claimed in claim 6, it is characterized in that, when described sales counter (4) when being in the free time, queuing controller (1) can be according to stored not processed service request information content, and the division of labor situation of this sales counter (4), distribute one to be fit to the pairing queuing of service that this sales counter (4) handles and to number to this sales counter (4), and sound and/or information such as display text by notifying device (101), the client who notifies this queuing to number arrives this sales counter (4) acceptance service.
8. queue machine method as claimed in claim 6 is characterized in that, described method comprises following A group step, is that the client obtains the step that queuing is numbered in queuing terminal (2), and concrete step is as follows:
A1. the client is in the prompting of queuing terminal (2) according to display device (202), and by input media (201) input service request information, the terminal of lining up then (2) is sent to queuing controller (1) with this service request information; Described service request information comprises data such as the content of client's required service and/or account number;
A2. the controller (1) of lining up produces a queuing numbering immediately, and be printed on the receipt to the guest by the receipt printer (203) of queuing terminal (2) numbering of will line up, please this client wait the sales counter of being allocated (4) that is indicated to of queuing controller (1) and accept required service, and queuing controller (1) stores this service request information and queuing numbering;
A3. the controller (1) of lining up is sent to account computer system (3) with this service request information, according to this service request information content, carries out corresponding preparation work by account computer system (3).
9. queue machine method as claimed in claim 6, it is characterized in that, described method comprises following B group step, be that queuing controller (1) is according to stored not processed service request information content, distribute the step of queuing numbering corresponding client to sales counter (4) acceptance service, concrete step is as follows:
B1. when sales counter (4) is handled current client's required service, or sales counter (4) is when being in the free time, and the numbering of the sales counter (4) that account computer system (3) should the free time is sent to queuing controller (1), and request distributes the client to this sales counter (4);
B2. after the controller (1) of lining up is received the numbering of this idle sales counter (4), according to the stored not processed service request information content of queuing controller (1), and the division of labor of this sales counter (4), distribute a pairing queuing of service that is fit to this sales counter (4) processing to number to this sales counter (4), the numbering of should lining up then is sent to sales counter (4) by account computer system (3);
B3. the controller (1) of lining up is sounded by notifying device (101) and/or information such as display text, and the client who notifies this queuing numbering is to this sales counter (4) acceptance service;
B4. after described client accepted service to sales counter (4), the service request information and the queuing of this client's correspondence of controller (1) meeting deletion of lining up were numbered.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007100774515A CN101452586A (en) | 2007-11-30 | 2007-11-30 | Intelligent queuing machine system and method for auto distributing counter according to service kinds for bank |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007100774515A CN101452586A (en) | 2007-11-30 | 2007-11-30 | Intelligent queuing machine system and method for auto distributing counter according to service kinds for bank |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101452586A true CN101452586A (en) | 2009-06-10 |
Family
ID=40734798
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2007100774515A Pending CN101452586A (en) | 2007-11-30 | 2007-11-30 | Intelligent queuing machine system and method for auto distributing counter according to service kinds for bank |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN101452586A (en) |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102682507A (en) * | 2011-03-07 | 2012-09-19 | 刘为民 | Queuing system and queuing method |
| CN102881066A (en) * | 2012-10-17 | 2013-01-16 | 刘大安 | Method for greatly improving service efficiency of various queuing windows |
| CN103854361A (en) * | 2012-12-06 | 2014-06-11 | 陆洪瑞 | Trading system, password keyboard system and operating method of password keyboard system |
| CN106504396A (en) * | 2016-11-08 | 2017-03-15 | 浪潮（苏州）金融技术服务有限公司 | A kind of queuing strategy, device and transaction processing system |
| CN107767080A (en) * | 2017-11-14 | 2018-03-06 | 中国银行股份有限公司 | A kind of bank outlets' Service Source dispatching method and device |
| CN109034536A (en) * | 2018-06-26 | 2018-12-18 | 天津字节跳动科技有限公司 | Service Source dispatching method, device, computer equipment and storage medium |
| CN112102554A (en) * | 2020-09-11 | 2020-12-18 | 北京百度网讯科技有限公司 | Service processing method, service processing device, electronic equipment and storage medium |
-
2007
- 2007-11-30 CN CNA2007100774515A patent/CN101452586A/en active Pending
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102682507A (en) * | 2011-03-07 | 2012-09-19 | 刘为民 | Queuing system and queuing method |
| CN102682507B (en) * | 2011-03-07 | 2015-09-23 | 刘为民 | Queuing system and method |
| CN102881066A (en) * | 2012-10-17 | 2013-01-16 | 刘大安 | Method for greatly improving service efficiency of various queuing windows |
| CN103854361A (en) * | 2012-12-06 | 2014-06-11 | 陆洪瑞 | Trading system, password keyboard system and operating method of password keyboard system |
| CN106504396A (en) * | 2016-11-08 | 2017-03-15 | 浪潮（苏州）金融技术服务有限公司 | A kind of queuing strategy, device and transaction processing system |
| CN107767080A (en) * | 2017-11-14 | 2018-03-06 | 中国银行股份有限公司 | A kind of bank outlets' Service Source dispatching method and device |
| CN107767080B (en) * | 2017-11-14 | 2021-11-23 | 中国银行股份有限公司 | Bank outlet service resource scheduling method and device |
| CN109034536A (en) * | 2018-06-26 | 2018-12-18 | 天津字节跳动科技有限公司 | Service Source dispatching method, device, computer equipment and storage medium |
| CN112102554A (en) * | 2020-09-11 | 2020-12-18 | 北京百度网讯科技有限公司 | Service processing method, service processing device, electronic equipment and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN101452586A (en) | Intelligent queuing machine system and method for auto distributing counter according to service kinds for bank | |
| CN102915600B (en) | Fore-POS (point of sale) system and method convenient for function extension | |
| CN101488243A (en) | System and method for implementing pre-order filling while in queue | |
| CN103295083A (en) | Method and system for window service industry service lobby real-time interactive service rapid transaction | |
| CN101136123A (en) | Smart card POS machine system and corresponding method for payment collecting and remitting at merchant stations | |
| CN101877099A (en) | Day-end processing module based on bank preposing service platforms and application method thereof | |
| EP3118804B1 (en) | Self-service terminal service emergency method and site server | |
| CN101504754A (en) | Banking business data sorting and processing system based on image information | |
| CN102496218A (en) | Method and system for processing service of automatic teller machine | |
| CN101271564A (en) | System and method for processing client protocol capital pool data based on network | |
| WO2013083079A1 (en) | Load balancing method and system for bank terminal equipment | |
| CN102622821A (en) | Method, device and system for supporting large amount of self-service withdrawal | |
| CN111476460A (en) | Method, equipment and medium for intelligent operation scheduling of bank self-service equipment | |
| CN102044091A (en) | Self-service ticketing system | |
| CN204650660U (en) | A kind of electric intelligent payment terminal and system | |
| CN100477580C (en) | System of bank on-line inquiring system | |
| CN103413385A (en) | Embedded multifunctional train ticket service terminal based on ATM | |
| CN202120366U (en) | Foreground preprocessing system for banking | |
| JP6273516B2 (en) | Accumulated pension processing apparatus, method, and computer program | |
| CN101520930A (en) | System and method for realizing acquisition of cross-network accumulated points as long as a bank card user pays through bank card | |
| JP2009145936A (en) | Business store system | |
| CN103295305A (en) | Mobile intelligent business quick processing terminal | |
| CN103295306A (en) | Fixed intelligent business quick processing terminal | |
| JP5509277B2 (en) | Dedicated card processing server and processing method thereof | |
| CN208766784U (en) | A kind of no high cube container bank agency operation system |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C02 | Deemed withdrawal of patent application after publication (patent law 2001) | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Open date: 20090610 |