CN101232468A - Request-answering system and method - Google Patents
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- CN101232468A CN101232468A CNA2008101011474A CN200810101147A CN101232468A CN 101232468 A CN101232468 A CN 101232468A CN A2008101011474 A CNA2008101011474 A CN A2008101011474A CN 200810101147 A CN200810101147 A CN 200810101147A CN 101232468 A CN101232468 A CN 101232468A
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Abstract
The question answering method and system of the invention relate to a method which realizes the questioning and answering by taking advantages of different websites to exchange information through network and a system for realizing the method. The method includes the following steps: presetting all the characteristics of the problem processed by cooperative websites in a question answering system; then the question answering system analyzes and forwards the question submitted by a user to the corresponding cooperation website which is able to solve the problem; the corresponding cooperation website displays the question in the web pages for the users browsing in the cooperation website and forwards answers of the question to the question answering system; finally the answers are forwarded to the corresponding questioning user by the question answering system. The method makes full use of the wisdom of current website users by forwarding the questions of users to the cooperative website users, who browse the question and provide the answers, conducive for providing fast and accurate answers to the questioning users.
Description
Technical field
The present invention relates to a kind of information interaction technology, particularly utilize the advantage of different web sites to carry out information exchange, realize puing question to and method of answering and the system that realizes this method by network.
Background technology
The development of Internet technology and wireless communication technique is just profoundly changing the mode of human live and work.From the network that uses, people can use fixed telephone network, mobile communication network of various standards (GSM, GPRS, EGPRS, WCDMA, CDMA, CDMA2000 etc.) and internet (IPv4 and IPv6 network) etc.From employed terminal, people can use landline telephone, support the mobile phone and the PDA of various standards, the computer of energy access internet etc.In recent years, move and mode that the fusion of fixed service makes people link up abundanter.Except voice call, people can send SMS message (SMS and MMS) exchange, can exchange by Email, can exchange such as bbs etc. by webpage.People can also pass through mobile phone, access internet easily.The development of Internet technology and wireless communication technique makes human life become and is more prone to.The question answering system that has at present begun to be applied is exactly a good example.Put question to the user after these question answering systems submit a question, from these question answering systems, obtain answer then.
From the source of problem answers, present question answering system can be divided into several like this.First kind is automatically request-answering system, and its answer derives from the information that is stored in this system.The major advantage of this system is that answer speed is fast, after the user submits a question, can obtain answer soon.The answer of problem is finished fully automatically in addition, does not need the participation of too much manpower.But this system can only furnish an answer from existing information.Second kind is artificial question answering system, and it has two kinds of users.What be applied at present just belongs to this class based on question answering system mutual between the user.In this system, enquirement user's problem is browsed by the other user and is furnished an answer.The advantage of this system is that it can accurately understand the problem that the user proposes and give as far as possible to answer accurately.But it requires all have abundant answer with this domain-specific knowledge that the user is provided in every field, otherwise directly has influence on speed and accuracy that problem is replied.The third comprises automatic question answering part and artificial question and answer part for mixing question answering system.This system answer automatically that the user proposes easily by most of problem of machine perception, remaining issues then changes the manual answering over to.
The present invention is applicable to artificial question answering system or mixes the artificial question and answer part of question answering system.As previously described, this type systematic need all have the abundant answer with this domain-specific knowledge that the user is provided in every field.The realization this point also is not easy, and needs very high cost and long time to go to promote to attract abundant answer that the user is provided.Even attracted abundant answer to provide the user that professional answer is provided through such popularization, but the website of this professional domain can not give the quizmaster satisfied answer for other professional problems or other problems.Simultaneously, other do not have the answer that these answers with professional knowledge provide user's website also can't share these specialties.
Summary of the invention
The present invention solves existing question answering system owing to being confined to the limitation that answer accurately and fast can not be provided for all kinds of problems of puing question to the user that a certain specific website causes, a kind of answering method is provided and realizes question answering system, question and answer cooperative system and the question and answer total system of this method, the answer that can share more websites provides user resources, thereby all provides answer accurately and fast for all kinds of problems of puing question to the user.
Basic design of the present invention is to put question to the user that a problem is submitted on the question answering system, is forwarded to other one or more cooperations website by this question answering system again, and is browsed and furnished an answer by users of these cooperation websites.These answers are transmitted back question answering system by corresponding cooperation website, and then are transmitted to the enquirement user by question answering system.
Answering method of the present invention comprises the steps:
A) in a question answering system, preestablish the feature that problem had that handle one or more cooperations website;
B) put question to the user that a problem is submitted on this question answering system;
C) the question answering system analysis asks a question whether have the feature that problem had that handle predefined cooperation website;
D) if this problem has predefined a certain or the feature that problem had that handles some cooperation website, then this problem is forwarded to corresponding cooperation website;
E) after this problem was received in the corresponding website of cooperating, the user for this cooperation website browsed by this problem of web displaying;
F) one or more answer users of the corresponding website of cooperating reply at this problem;
G) corresponding cooperation website is forwarded to question answering system with one or more these cooperation website answer users at the answer of this problem;
H) question answering system is forwarded to corresponding enquirement user with these answers.
Above-mentioned steps a) in, the feature that problem had that handle described cooperation website comprises:
I. the field of being asked a question;
Ii. the keyword of asking a question and comprising.
Above-mentioned question answering system is the website of web browser visit or a part or the Radio Network System of website, and described cooperation website is the website or the various forms of forum of web browser visit.
Above-mentioned steps d) in, when question answering system is forwarded to corresponding cooperation website with a certain problem, transmitted a problem identification symbol that distributes for this problem simultaneously; In step g), transmitted these when described cooperation website is forwarded to question answering system with one or more these cooperation website answer users' answer simultaneously and replied institute and accord with at the problem identification of problem.
Question answering system of the present invention is characterized in that: comprise Subscriber Interface Module SIM, cooperation website information module, case study module, coorporative network station interface module; Described Subscriber Interface Module SIM links to each other with the case study module respectively with coorporative network station interface module, and described case study module links to each other with the website information module of cooperating; The function of described each module is respectively:
Described Subscriber Interface Module SIM receives the enquirement of puing question to the user, will put question to user's problem or problem and put question to user profile to send described case study module to; The answer of reception problem, and the answer of the problem of transmission is to puing question to the user;
One or more other websites of described cooperation website information module storage feature that problem had that handle the website of promptly cooperating, the address of simultaneously also in store these cooperation websites;
Described case study module receives the problem that described Subscriber Interface Module SIM is sent, put question to user's enquirement whether to have the feature that problem had that handle described cooperation website according to the data analysis of described cooperation website information module storage, when puing question to the user to ask a question to have the feature that problem had of a certain or a plurality of cooperations website processing, send this problem and corresponding coorporative network station address information to described coorporative network station interface module;
Described coorporative network station interface module is forwarded to corresponding cooperation website with the problem that described case study module transmits according to corresponding coorporative network station address information; The answer that its answer user that the corresponding cooperation of reception website sends provides; And answer is sent to other modules of question answering system.
Preferably, described coorporative network station interface module sends answer to described case study module, the answer that described case study module analysis cooperation website answer user provides, and send answer to described Subscriber Interface Module SIM; Described Subscriber Interface Module SIM or described case study module stores problem and put question to user profile, and when receiving answer according to the problem of puing question to the user with put question to user profile to determine corresponding enquirement user.
Preferably, described Subscriber Interface Module SIM links to each other with described coorporative network station interface module, described Subscriber Interface Module SIM stores problem and puts question to user profile, described coorporative network station interface module sends answer to described Subscriber Interface Module SIM, and described Subscriber Interface Module SIM is according to the problem of puing question to the user and put question to user profile to determine corresponding enquirement user.Described question answering system also is provided with the answer analysis module, described answer analysis module links to each other with coorporative network station interface module with Subscriber Interface Module SIM respectively, described coorporative network station interface module sends answer to described answer analysis module, the answer that described answer analysis module analysis cooperation website answer user provides, and according to the enquirement user's of Subscriber Interface Module SIM storage problem with put question to user profile to determine corresponding enquirement user.
The feature that problem had that handle described cooperation website comprises:
1, the field of being asked a question;
2, the keyword of asking a question and comprising.
Described Subscriber Interface Module SIM or described case study module or described coorporative network station interface module also are that problem identification of this problem distribution accords with receiving when puing question to, and the problem identification that transmits this problem when this problem of transmission in the lump accords with the definite uniquely corresponding user's enquirement of described problem identification symbol.
The question and answer cooperative system of above-mentioned question answering system, described question and answer cooperative system is that these websites, website of web browser visit are called as the cooperation website, it is characterized in that, comprise the question answering system interface module, cooperation website case study module, cooperation website data module and the cooperation website Subscriber Interface Module SIM that are linked in sequence; The function of each module is respectively:
Described question answering system interface module receives problem or problem and the problem identification symbol that question answering system is transmitted, and sends this problem or problem and problem identification symbol to cooperation website case study module; And the website answer user that will cooperate is transmitted to question answering system to the answer of this problem;
The problem that described cooperation website case study module analysis is received, and this problem inserted cooperation website data module, to upgrade the cooperation website data;
Described cooperation website data module is preserved can be by the information of cooperation website user capture;
The Subscriber Interface Module SIM information interaction between website and its user that is used to cooperate in described cooperation website is inserted described cooperation website data module with the answer user to the answer of problem.
Described cooperation website case study module is extracted problem from state cooperation website data module answer determines whether to be forwarded to question answering system, and the answer that will need then to transmit sends back described question answering system interface module.
Also be provided with cooperation website answer analysis module between described question answering system interface module and the described cooperation website Subscriber Interface Module SIM, described cooperation website Subscriber Interface Module SIM is sent to described cooperation website answer analysis module with answer, the answer that described cooperation website answer analysis module analysis cooperation website user provides, determine whether to be forwarded to question answering system, the answer that will need then to transmit sends described question answering system interface module to.
A kind of question and answer total system is characterized in that, comprises question answering system and question and answer cooperative system, and described question answering system comprises Subscriber Interface Module SIM, cooperation website information module, case study module, coorporative network station interface module; Described Subscriber Interface Module SIM links to each other with the case study module respectively with coorporative network station interface module, and described case study module links to each other with the website information module of cooperating; Described question and answer cooperative system comprises question answering system interface module, website case study module, cooperation website data module and the cooperation website Subscriber Interface Module SIM that is linked in sequence; The function of each module is respectively:
Described Subscriber Interface Module SIM receives the enquirement of puing question to the user, will put question to user's problem or problem and put question to user profile to send described case study module to; The answer of reception problem, and the answer of the problem of transmission is to puing question to the user;
One or more other websites of described cooperation website information module storage feature that problem had that handle the website of promptly cooperating, the address of simultaneously also in store these cooperation websites;
Described case study module receives the problem that described Subscriber Interface Module SIM is sent, put question to user's enquirement whether to have the feature that problem had that handle described cooperation website according to the data analysis of described cooperation website information module storage, when puing question to the user to ask a question to have the feature that problem had of a certain or a plurality of cooperations website processing, send this problem and corresponding coorporative network station address information to described coorporative network station interface module;
Described coorporative network station interface module is forwarded to corresponding cooperation website with the problem that described case study module transmits according to corresponding coorporative network station address information; The answer that its answer user that the corresponding cooperation of reception website sends provides; And answer is sent to other modules of question answering system.
Described question answering system interface module receives problem or problem and the problem identification symbol that question answering system is transmitted, and sends this problem or problem and problem identification symbol to website case study module; And the website answer user that will cooperate is transmitted to question answering system to the answer of this problem;
The problem that described website case study module analysis is received, and this problem or problem and problem identification symbol inserted the website data module, to upgrade the cooperation website data;
Described cooperation website data module is preserved can be by the information of cooperation website user capture;
The Subscriber Interface Module SIM information interaction between website and its user that is used to cooperate in described cooperation website is inserted described cooperation website data module with the answer user to the answer of problem.
The invention effect:
The present invention is forwarded to the server of one or more other websites by puing question to customer problem, be called the cooperation website, and browse and furnish an answer by users of these cooperation websites, made full use of website using user's wisdom, help that the user provides fast, answer accurately in order to put question to.
Description of drawings
Fig. 1 is a question answering system structural representation of the present invention;
Fig. 2 is the another kind of question answering system structural representation of the present invention;
Fig. 3 is these question and answer cooperative system structural representation;
Fig. 4 is an answering method flow chart of the present invention.
Fig. 5 preferably handles the handling process of enquirement for question answering system.
Fig. 6 preferably is provided for question answering system by the handling process of the cooperation answer that provides of website.
Fig. 7 handles the handling process that the question answering system user puts question to for the question and answer cooperative system.
Fig. 8 is the work of cooperation question answering system, the handling process of the answer that the processing website user provides for the question and answer cooperative system.
Embodiment
In order further to set forth the present invention, be further described below in conjunction with preferred embodiment.
Fig. 1 is the embodiment according to a kind of question answering system of technology realization provided by the invention.It should be noted that Fig. 1 is a kind of structured flowchart of question answering system of simplification, has only shown module related to the present invention.In the question answering system of reality, can on the basis of Fig. 1, add the module that other needs as required.
Question answering system shown in Figure 1 comprises Subscriber Interface Module SIM 110, case study module 111, site information module 112, coorporative network station interface module 113, wherein, Subscriber Interface Module SIM 110 links to each other with case study module 111 respectively with coorporative network station interface module 113, and case study module 111 links to each other with the website information module 113 of cooperating; For cooperating question answering system work, also need the cooperation of one or more websites or the cooperation of all kinds of forums, these websites or forum are referred to as the cooperation website.As a kind of typical application, current embodiment network enabled browser client, and be that the user provides service with the form of websites.According to embodiment illustrated in fig. 1, the information flow direction and the function of each module are respectively:
Subscriber Interface Module SIM 110: be used for information mutual between transmission user and the question answering system.These information comprise the enquirement of puing question to the user at least, and send to the answer of puing question to customer problem.Particularly, Subscriber Interface Module SIM 110 receives the enquirement of puing question to the user, will put question to user's problem or problem and put question to user profile to send case study module 111 to; The answer of reception problem, and the answer of the problem of transmission is to puing question to the user.In the present embodiment, user interface is supported ICP/IP protocol, and user 101 such as IE Explorer and NetScape Navigator, inserts this question answering system by web browser.In current embodiment, question answering system is that the user provides service with the form of websites.User 101 just can login this system by above-mentioned web browser after obtaining corresponding IP address or website domain name.Then, send the browsing page request by web browser to question answering system, and submit a question, and obtain the information of needs from question answering system.The transmission of these message is all finished by Subscriber Interface Module SIM 110.In the present embodiment, Subscriber Interface Module SIM 110 is transmitted to case study module 111 with the problem that the user submitted to.Simultaneously, case study module 111 is transmitted to Subscriber Interface Module SIM 110 with user's the answer information of giving to be sent, and sends to the enquirement user by Subscriber Interface Module SIM 110 by specific transmission medium.In some other embodiment, Subscriber Interface Module SIM 110 is supported wap protocol, is used to support some cellphone subscriber to insert this system by wap protocol.In some other embodiment, Subscriber Interface Module SIM 110 is also supported CMPP agreement agreements such as (China Mobile Peer to Peer, China Mobile Peer to Peer Protocol), is used to support some cellphone subscriber to insert this system by short message.
Cooperation website information module 112: store the feature that the manageable problem in one or more cooperations website has, the address of simultaneously also in store these cooperation websites; Described feature is used for determining which problem need being transmitted to specific cooperation website and is furnished an answer by the user of this cooperation website.In the present embodiment, described feature comprises: the keyword that comprises in the field of problem and the problem.Such as, in the present embodiment, the information that the cooperation site information module 112 of website A102 in question answering system provides can for:
Table 1
| Website ID:A |
| IP address, website: 146.208.120.120 |
| Field under the problem that the website can solve: computer hardware maintenance |
| The keyword that the problem that the website can solve comprises: HP |
| The problem maximum number that handled in one day the website: 10000 |
Other module that these information will offer in the question answering system is used.In the present embodiment, coorporative network stand in one day the problem number of handling clear and definite the disposal ability of cooperation website A102.
Case study module 111: receive the problem that Subscriber Interface Module SIM 110 is sent, put question to user's enquirement whether to have the feature that problem had a certain or that handle some cooperation website according to the data analysis of cooperation website information module 112 storages, when puing question to the user to ask a question to have the feature that problem had of a certain or a plurality of cooperations website processing, send this problem and corresponding coorporative network station address information to coorporative network station interface module 113, and and then this problem sent to corresponding cooperation website and by user's solution of this cooperation website.Such as, suppose that the enquirement that a user is arranged is " maintenace point of where is it HP hard disc of computer? ", after Subscriber Interface Module SIM 110 was submitted to case study module 111 with this problem, case study module 111 was searched the information of site information module 112.Find that then the problem that cooperation website A102 can solve just is a hardware maintenance, and comprise " HP " this keyword in the problem just.Therefore, question answering system just may send to this problem cooperation website A102.Suppose that the another one problem is " maintenace point of where is it ibm computer hard disk? ", comprise " HP " this crucial word problem because cooperation website A can only solve, so question answering system does not just send to this problem cooperation website A102.When determining some problems need to be forwarded to which website, can also add other condition as required.In the present embodiment, as shown in table 1, after the problem number of handling in a day when the website had reached the maximum number of permission, on the same day, question answering system will be no longer to this cooperation website forwarding problems.The answer of the problem that the case study module 111 reception coorporative network station interface modules 113 of present embodiment are beamed back, when Subscriber Interface Module SIM 110 only transmission problems were given the situation of case study module 111, case study module 111 was transmitted to Subscriber Interface Module SIM 110 with answer; When Subscriber Interface Module SIM 110 has transmitted enquirement user profile simultaneously when transmitting problem, case study module 111 determines that according to puing question to puing question to user profile which this answer should send to and put question to the user, and send these information to Subscriber Interface Module SIM 110, by Subscriber Interface Module SIM 110 answer is transmitted to by variety of way and puts question to the user.
Question answering system can be provided with the identifier of problem and this problem in the operational blocks which partition system of problem of transmission or problem and enquirement user profile, when the problem of transmission, transmit the identifier of this problem in the lump, or should in coorporative network station interface module 113, identifier be set at least a certain problem.
Coorporative network station interface module 113: be used for information mutual between cooperative transmission website and the question answering system.Coorporative network station interface module 113 is forwarded to corresponding cooperation website with the problem that case study module 111 transmits according to corresponding coorporative network station address information; The answer that its answer user that the corresponding cooperation of reception website sends provides; And send answer to case study module 111.In the present embodiment, transmit message by the IP/TCP agreement in cooperation website and the question answering system.These message comprise at least: when a certain enquirement meets the feature that some cooperation website predefined this manageable problem in cooperation website has, will be forwarded to these cooperation websites, and issue enquirement by these cooperation websites.In addition, the cooperation website user also is transmitted to question answering system by coorporative network station interface module 113 at the answer that some problem provides.In the present embodiment, question answering system is when sending a problem to a certain cooperation website, simultaneously also identifier that should problem is sent to this website.The cooperation website user is transmitted to question answering system at the answer that some problem provides by coorporative network station interface module 113, simultaneously also will send to question answering system to problem identification symbol that should problem.These problem identification symbols are used for question answering system and determine that uniquely a corresponding user puts question to.In the present embodiment, coorporative network station interface module 113 is being safeguarded the mapping table between a problem identification symbol and the enquirement user ID.Fig. 1 has represented by two websites of website interface module 113 with the question answering system communication: website A102 and website B103.
More than be the embodiment of a preferred question answering system.According to technical scheme disclosed by the invention, be easy on above embodiment basis, do following simple expansion:
1) user except the cooperation website can browse to the enquirement information, the enquirement that this question answering system itself also has some users to receive to put question to the user to send, and furnish an answer for these enquirements;
2) question answering system does not provide the user interface of browser Network Based, and only supports short message or alternate manner to insert;
3) question answering system is also submitted to this website user's problem in some website, is furnished an answer by the user of question answering system.
Question answering system can be a part or the various forms of forum of website or website.
Fig. 2 is the structural representation of another embodiment of question answering system of the present invention, and different with embodiment is also to be provided with answer analysis module 114 between Subscriber Interface Module SIM 110 and coorporative network station interface module 113.A transmission problem or problem and put question to user profile between Subscriber Interface Module SIM 110, case study module 111 and the coorporative network station interface module 113 in the present embodiment, and the not answer of transmission problem, the answer of problem is transferred to answer analysis module 114 by coorporative network station interface module 113, and then sends to the enquirement user by Subscriber Interface Module SIM 110.
Therefore, answer analysis module 114 links to each other with coorporative network station interface module with Subscriber Interface Module SIM 110 respectively, coorporative network station interface module 113 sends answer to answer analysis module 114, answer analysis module 114 is analyzed the answer that cooperation website answer user provides, and according to the enquirement user's of Subscriber Interface Module SIM 110 storage problem with put question to user profile or the enquirement user's of coorporative network station interface module 113 storages problem and put question to user profile to determine corresponding enquirement user, and by the website interface module answer is transmitted to and puts question to the user.
Preferably, answer analysis module 114 obtains the problem identification symbol of problem from coorporative network station interface module 113 or Subscriber Interface Module SIM 110.In the present embodiment, the problem identification that answer analysis module 114 is being safeguarded by inquiry coorporative network station interface module 113 accords with and puts question to the mapping table between the user ID, determines which the answer of receiving from a certain cooperation website send to and put question to the user.In the present embodiment, question answering system has also limited the maximum number that need be transmitted to user's answer at same problem.Under this condition restriction, answer analysis module 114 determines whether a certain answer needs to send to corresponding quizmaster.If desired, then this answer is forwarded to Subscriber Interface Module SIM 110, and sends to the quizmaster by Subscriber Interface Module SIM 110.In some other embodiment, question answering system is also distinguished priority to the answer of cooperation website by certain rule, and the answer that priority is high is at first sent to the quizmaster.
Certainly, question answering system of the present invention can also directly be provided with the partial function of answer analysis module 114 in coorporative network station interface module 113, so just can directly coorporative network station interface module 113 be linked to each other with Subscriber Interface Module SIM 110.
Cooperate question answering system to provide the cooperation website of service except the function and structure of general website, also need to be achieved as follows function: after receiving the problem of question answering system forwarding, user for this cooperation website browses by this problem of web displaying, and for this cooperation website user provides the function of answer problem, and one or more this cooperation website users are replied at the proposition of this problem be forwarded to question answering system.
Fig. 3 provides a kind of structured flowchart that passes through after simplifying of the cooperation website of service for a cooperation question answering system.For the sake of simplicity, most of structure that must have of the general website that the cooperation website has is not presented among Fig. 3, has only described with relevant part---the question and answer cooperative system of question answering system.
As shown in Figure 3, in the present embodiment, described question and answer cooperative system comprises: the question answering system interface module 310 that is linked in sequence, cooperation website case study module 311, cooperation website data module 312 and cooperation website Subscriber Interface Module SIM 313 also are provided with cooperation website answer analysis module 314 between question answering system interface module 310 and cooperation website Subscriber Interface Module SIM 313.Cooperation website data module 312 wherein and cooperation website Subscriber Interface Module SIM 313 also may have in general website, and the function of each module is:
Question answering system interface module 310: be used for communicating with question answering system; As previously described, mutual information comprises the problem that the question answering system user proposes at least between cooperation website and the question answering system, and the answer that provides of cooperation website user.Therefore question answering system interface module 310 receives problem or problem and the problem identification symbol that question answering systems are transmitted, and sends this problem or problem and problem identification symbol to cooperation website case study module 311; And the website answer user that will cooperate is transmitted to question answering system to the answer of this problem; In the present embodiment, question answering system interface module 310 is by these information of IP/TCP protocol transmission.Fig. 3 has shown a question answering system 301 of the cooperation website communication of present embodiment.
Cooperation website case study module 311: analyze the problem and the problem identification symbol that receive from question answering system, extract the problem identification symbol, and upgrade website data.This module is inserted cooperation website data module 302 with the problem of question answering system, and browses for this cooperation website user as the content of cooperation website.In the present embodiment, whenever receive a problem, cooperation website case study module 311 is at first according to the relevant webpage of problem content decision renewal.Such as, if user's enquirement is " maintenace point of where is it HP hard disc of computer? " the time, the coorporative network standing-meeting renewal webpage relevant with computer hardware; And if user's enquirement is " how according to operating system? " the time, the coorporative network standing-meeting renewal webpage relevant with computer operating system.These webpages that are updated comprise the problem that the question answering system user proposes.
Cooperation website data module 312: comprising can be by the information of cooperation website user capture.In the present embodiment, main preservation is web data.When the cooperation website when question answering system receives problem, corresponding web data can obtain upgrading in the cooperation website data module 312.When this webpage of cooperation website user capture, the user can see the information that the question answering system user submits to.In the present embodiment, after the enquirement of website user for the question answering system user of cooperating furnished an answer, corresponding web data also can obtain upgrading in the cooperation website data module 312, and this answer also can supply the website user browse by webpage like this.In the present embodiment, cooperation website data module 312 has also been set up the correspondence table that a question answering system problem and problem identification accord with.
Web user interface module 313: be used for the information interaction between cooperative transmission website and the user.These information comprise the request of user's browsing page at least, and the cooperation website offers user's info web, and the enquirement at a certain problem that provides of user.In the present embodiment, the cooperation website offers user's info web from cooperation website data module 312.Fig. 3 has shown two the user collaboration website user A302 and the website user B303 of present embodiment.
Website answer analysis module 314: analyze the answer that the cooperation website user provides, determine whether to be forwarded to question answering system; After the website user furnished an answer for a certain problem, cooperation website Subscriber Interface Module SIM 313 offered cooperation website answer analysis module 314 with this answer.Cooperation website answer analysis module 314 is according to determining the pairing problem of this answer, and finds corresponding problem identification to accord with in the correspondence table of the question answering system problem of setting up in cooperation website data module 312 and problem identification symbol.Then, this answer and corresponding problem identification symbol are forwarded to question answering system interface module 310, and send to question answering system by question answering system interface module 310.
Certainly, as question answering system, the function of website answer analysis module 314 also can be arranged in question answering system interface module 310, cooperation website case study module 311, cooperation website data module 312 or the cooperation website Subscriber Interface Module SIM 313; Perhaps directly transmission answer between question answering system interface module 310 and cooperation website Subscriber Interface Module SIM 313.
More than be a preferred embodiment who cooperates a cooperation website of question answering system work.According to technical scheme disclosed by the invention, be easy on above embodiment basis, do following simple expansion:
1) the website Subscriber Interface Module SIM 313 of cooperating physically can be identical hardware with question answering system interface module 310;
2) the cooperation website is supported a plurality of question answering systems simultaneously;
Can adopt some rule-based filtering subproblem when 3) coorporative network stands in the problem of the forwarding of handling question answering system;
4) coorporative network stands in when question answering system is transmitted the answer that this cooperation website user provides at a certain problem and can adopt some rule-based filtering part answer;
5) also will cooperate website user's problem of some cooperation website is submitted to question answering system, is furnished an answer by the user of question answering system.
Question answering system and question and answer cooperative system are referred to as the question and answer total system, so the question and answer total system is the summation of question answering system and question and answer cooperative system technical characterictic.
Fig. 4 is the answering method schematic flow sheet that the question and answer total system is realized.
The answering method that Fig. 4 shows comprises the steps:
At first in a question answering system, preestablish the feature that problem had that handle one or more cooperations website, and set up the problem of processing question answering system and the contact of answer in advance in question and answer cooperative system (being arranged in the cooperation website).The feature that problem had that handle described cooperation website comprises: the field of being asked a question and the keyword of asking a question and comprising.
After setting up question answering system and question and answer cooperative system, just can implement following question and answer step:
1), put question to user 101 that a problem is submitted on this question answering system;
2), the question answering system analysis asks a question whether have the feature that problem had that handle predefined cooperation website;
3) if this problem has predefined a certain or the feature that problem had that handles some cooperation website, then this problem is forwarded to corresponding cooperation website;
4), after corresponding cooperation website receives this problem, the user for this cooperation website browses by this problem of web displaying;
5), one or more answer users of the corresponding website of cooperating reply at this problem;
6), corresponding cooperation website is forwarded to question answering system with one or more these cooperation website answer users at the answer of this problem;
7), question answering system is forwarded to corresponding enquirement user with these answers.
Above-mentioned question answering system is the part of the website of web browser visit or website or is various forms of forums that described cooperation website is the website or the various forms of forum of web browser visit.
Above-mentioned steps 3) in, when question answering system is forwarded to corresponding cooperation website with a certain problem, transmitted a problem identification symbol that distributes for this problem simultaneously; In step 6), transmitted these when described cooperation website is forwarded to question answering system with one or more these cooperation website answer users' answer simultaneously and replied institute and accord with at the problem identification of problem.
Fig. 5, Fig. 6 are preferably to the handling process of problem and answer in conjunction with question answering system shown in Figure 1.Comprise the steps: the treatment step that process user is putd question to; The step of the answer that processing cooperation website provides.Fig. 7 and Fig. 8 are that the question and answer cooperative system preferably cooperates the handling process of question answering system work to problem and answer.The step that the question answering system user puts question to is handled in the website that comprises the steps: to cooperate; The step of the answer that cooperation website processing cooperation website user provides.
Among Fig. 5, the treatment step that the question answering system process user is putd question to is:
At first, after handling procedure begins, begin to receive the enquirement 401 of puing question to the user.In current embodiment, question answering system is that the user provides service with the form of websites.Therefore, put question to the user,, insert this question answering system, browse the webpage that this system provides such as IE Explorer and NetScape Navigator at first by web browser.In certain position of webpage, put question to then, be submitted to question answering system then such as input in the input frame;
Secondly, which cooperation website 402 judgement need be submitted to problem.At first analyze institute and ask a question whether have the feature that some predefined this manageable problem in cooperation website in website of cooperating has; The feature that some manageable problem in cooperation predefined this website, website has is to be kept in advance in this question answering system.These features can comprise it being whether the field and the problem of problem comprises some particular keywords.Judge whether to satisfy simultaneously other condition then, whether the problem number of handling such as this website in a day has reached the maximum that allows.
Then, for this problem generates the problem identification symbol, problem and problem identification symbol are forwarded to qualified one or more cooperations website 403 together; Meanwhile, set up problem identification symbol and put question to corresponding relation between the user ID.In the present embodiment, send to a plurality of different same problems of cooperating the website and have identical problem identification symbol.In other embodiment, the same problem that sends to a plurality of different cooperations website can have different problem identification symbols.But question answering system can be by corresponding cooperation website and the unique problem of determining that some users submit to of this problem identification symbol.
So far, finished current enquirement information processing.If also need to handle the more information request, then get back to step 40).Otherwise change 404 over to, the execution of termination routine.
The answer that question answering system processing cooperation website provides among Fig. 6 comprises the steps:
At first, after the processing beginning, the answer that the cooperation website user that transmit question answering system reception cooperation website provides and the problem identification symbol 501 of correspondence.
Then, determine corresponding enquirement user ID 502.In the present embodiment, because problem identification symbol and put question to definite corresponding relation of existence between the user ID in the cooperation website can determine which should send to from the answer that receive a certain cooperation website puts question to the user.
Judge whether answer is forwarded to the corresponding user 503 of enquirement.In the present embodiment, question answering system has also limited the maximum number that need be transmitted to user's answer at same problem.Under this condition restriction, question answering system determines whether a certain answer needs to send to corresponding quizmaster.In some other embodiment, question answering system is also distinguished priority to the answer of other cooperation website by certain rule, and the answer that priority is high is at first sent to the quizmaster.In some other embodiment, question answering system has also been stipulated effective time of furnishing an answer, but after answer surpassed a certain expected time time of advent, it is invalid that this answer will be thought.
If desired, then this answer is forwarded to corresponding enquirement user 504.Otherwise, directly change step 505 over to.
So far, finished processing to current answer.Step 505 judges whether also to need to handle more answer.If then get back to step 501.Otherwise change 506 over to, the execution of termination routine.
More than be the embodiment that a preferred question answering system is handled enquirement and answer.According to technical scheme disclosed by the invention, be easy on above embodiment basis, do following simple expansion:
1) user except other cooperation website can browse to the enquirement information, and this question answering system itself also has some users can receive the enquirement that other user sends, and furnishes an answer for these enquirements;
2) question answering system is also submitted to this website user's problem in some cooperation website, is furnished an answer by the user of question answering system.
For cooperating question answering system work, the enquirement from the question answering system user need be handled in the cooperation website, and step shown in Figure 7 is:
Receive the problem 601 that question answering system is transmitted; In the present embodiment, these problems are by the IP/TCP protocol transmission.
Then, the problem that this cooperation web analytics receives from question answering system is extracted the problem identification symbol, and upgrades the content 602 of website and webpage.In the present embodiment, receive after the problem, can upgrade relevant webpage according to the content decision of problem.In the present embodiment, each can generate a new theme from the problem that question answering system receives corresponding webpage.
Simultaneously, the theme on the webpage and the correspondence table 603 of problem identification symbol have been set up.When this webpage of cooperation website user capture, the cooperation website user can see the information that the question answering system user submits to.
So far, the processing of question answering system customer problem has been finished in the cooperation website.If also need to handle more problem, then get back to step 601.Otherwise change 604 over to, the execution of termination routine.
Be to cooperate question answering system work, the answer that the cooperation website need provide to question answering system forward collaboration website user, the cooperation website that Fig. 8 shows is as follows to the step that question answering system furnishes an answer:
Receive the answer 701 that the cooperation website user provides; In the present embodiment, the cooperation website user is by web browser, and web browsers such as inevitable IE Explorer or NetScape Navigator are browsed problem and submitted answer to.
Then, find problem identification symbol 702 that should answer; The answer of the problem that cooperation web analytics cooperation website user provides, extracting answer is to make at that theme in the cooperation website.According to the relation of theme and problem identification symbol, find corresponding problem identification symbol 702.
Answer and problem identification symbol are transmitted to question answering system 703.In the present embodiment, carry out communication by IP/TCP between cooperation website and the question answering system.
So far, finished the processing that question answering system furnishes an answer.If also need to handle more answer, then get back to step 701.Otherwise change 704 over to, the execution of termination routine.
More than be a preferred embodiment who cooperates a cooperation website of question answering system work.According to technical scheme disclosed by the invention, be easy on above embodiment basis, do following simple expansion:
1) the cooperation website is supported a plurality of question answering systems simultaneously;
Can adopt some rule-based filtering subproblem when 2) coorporative network stands in the problem of the forwarding of handling question answering system;
3) coorporative network stands in when question answering system is transmitted the answer that this cooperation website user provides at a certain problem and can adopt some rule-based filtering part answer;
4) also will cooperate website user's problem of some cooperation website is submitted to question answering system, is furnished an answer by the user of question answering system.
Claims (14)
1. an answering method is characterized in that, comprises the steps:
A) in a question answering system, preestablish the feature that problem had that handle one or more cooperations website;
B) put question to the user that a problem is submitted on this question answering system;
C) the question answering system analysis asks a question whether have the feature that problem had that handle predefined cooperation website;
D) if this problem has predefined a certain or the feature that problem had that handles some cooperation website, then this problem is forwarded to corresponding cooperation website;
E) after this problem was received in the corresponding website of cooperating, the user for this cooperation website browsed by this problem of web displaying;
F) one or more answer users of the corresponding website of cooperating reply at this problem;
G) corresponding cooperation website is forwarded to question answering system with one or more these cooperation website answer users at the answer of this problem;
H) question answering system is forwarded to corresponding enquirement user with these answers.
2. the method for claim 1 is characterized in that, in step a), the feature that problem had that handle described cooperation website comprises:
I. the field of being asked a question;
Ii. the keyword of asking a question and comprising.
3. method as claimed in claim 1 or 2 is characterized in that, described question answering system is the website of web browser visit or a part or the Radio Network System of website, and described cooperation website is the website or the various forms of forum of web browser visit.
4. as claim 1 or 2 or 3 described methods, it is characterized in that, in step d), when question answering system is forwarded to corresponding cooperation website with a certain problem, transmitted a problem identification symbol that distributes for this problem simultaneously; In step g), transmitted these when described cooperation website is forwarded to question answering system with one or more these cooperation website answer users' answer simultaneously and replied institute and accord with at the problem identification of problem.
5. a question answering system is characterized in that: comprise Subscriber Interface Module SIM, cooperation website information module, case study module, coorporative network station interface module; Described Subscriber Interface Module SIM links to each other with the case study module respectively with coorporative network station interface module, and described case study module links to each other with the website information module of cooperating; The function of described each module is respectively:
Described Subscriber Interface Module SIM receives the enquirement of puing question to the user, will put question to user's problem or problem and put question to user profile to send described case study module to; The answer of reception problem, and the answer of the problem of transmission is to puing question to the user;
One or more other websites of described cooperation website information module storage feature that problem had that handle the website of promptly cooperating, the address of simultaneously also in store these cooperation websites;
Described case study module receives the problem that described Subscriber Interface Module SIM is sent, put question to user's enquirement whether to have the feature that problem had that handle described cooperation website according to the data analysis of described cooperation website information module storage, when puing question to the user to ask a question to have the feature that problem had of a certain or a plurality of cooperations website processing, send this problem and corresponding coorporative network station address information to described coorporative network station interface module;
Described coorporative network station interface module is forwarded to corresponding cooperation website with the problem that described case study module transmits according to corresponding coorporative network station address information; The answer that its answer user that the corresponding cooperation of reception website sends provides; And answer is sent to other modules of question answering system.
6. according to the described question answering system of claim 5, it is characterized in that: coorporative network station interface module sends answer to described case study module, the answer that described case study module analysis cooperation website answer user provides, and send answer to described Subscriber Interface Module SIM; Described Subscriber Interface Module SIM or described case study module stores problem and put question to user profile, and when receiving answer according to the problem of puing question to the user with put question to user profile to determine corresponding enquirement user.
7. according to the described question answering system of claim 5, it is characterized in that: described Subscriber Interface Module SIM links to each other with described coorporative network station interface module, described Subscriber Interface Module SIM stores problem and puts question to user profile, described coorporative network station interface module sends answer to described Subscriber Interface Module SIM, and described Subscriber Interface Module SIM is according to the problem of puing question to the user and put question to user profile to determine corresponding enquirement user.
8. according to the described question answering system of claim 7, it is characterized in that: described question answering system also is provided with the answer analysis module, described answer analysis module links to each other with coorporative network station interface module with Subscriber Interface Module SIM respectively, described coorporative network station interface module sends answer to described answer analysis module, the answer that described answer analysis module analysis cooperation website answer user provides, and according to the enquirement user's of Subscriber Interface Module SIM storage problem with put question to user profile to determine corresponding enquirement user.
9. according to claim 5 or 6 or 7 or 8 described question answering systems, it is characterized in that: the feature that problem had that handle described cooperation website comprises:
I. the field of being asked a question;
Ii. the keyword of asking a question and comprising.
10. according to claim 5 or 6 or 7 or 8 described question answering systems, it is characterized in that: described Subscriber Interface Module SIM or described case study module or described coorporative network station interface module also are that problem identification of this problem distribution accords with receiving when puing question to, and the problem identification that transmits this problem when this problem of transmission in the lump accords with the definite uniquely corresponding user's enquirement of described problem identification symbol.
11. question and answer cooperative system based on claim 10 question answering system, described question and answer cooperative system is the website of web browser visit, these websites are called as the cooperation website, it is characterized in that, comprise the question answering system interface module, cooperation website case study module, cooperation website data module and the cooperation website Subscriber Interface Module SIM that are linked in sequence; The function of each module is respectively:
Described question answering system interface module receives problem or problem and the problem identification symbol that question answering system is transmitted, and sends this problem or problem and problem identification symbol to cooperation website case study module; And the website answer user that will cooperate is transmitted to question answering system to the answer of this problem;
The problem that described cooperation website case study module analysis is received, and this problem inserted cooperation website data module, to upgrade the cooperation website data;
Described cooperation website data module is preserved can be by the information of cooperation website user capture;
The Subscriber Interface Module SIM information interaction between website and its user that is used to cooperate in described cooperation website is inserted described cooperation website data module with the answer user to the answer of problem.
12. question and answer cooperative system according to claim 11, it is characterized in that described cooperation website case study module extracts the answer of problem from the data module of described cooperation website, determine whether to be forwarded to question answering system, the answer that will need then to transmit sends back described question answering system interface module.
13. question and answer cooperative system according to claim 12, it is characterized in that also being provided with between described question answering system interface module and the described cooperation website Subscriber Interface Module SIM cooperation website answer analysis module, described cooperation website Subscriber Interface Module SIM is sent to described cooperation website answer analysis module with answer, the answer that described cooperation website answer analysis module analysis cooperation website user provides, determine whether to be forwarded to question answering system, the answer that will need then to transmit sends described question answering system interface module to.
14. a question and answer total system is characterized in that, comprises question answering system and question and answer cooperative system, described question answering system comprises Subscriber Interface Module SIM, cooperation website information module, case study module, coorporative network station interface module; Described Subscriber Interface Module SIM links to each other with the case study module respectively with coorporative network station interface module, and described case study module links to each other with the website information module of cooperating; Described question and answer cooperative system comprises question answering system interface module, website case study module, cooperation website data module and the cooperation website Subscriber Interface Module SIM that is linked in sequence; The function of each module is respectively:
Described Subscriber Interface Module SIM receives the enquirement of puing question to the user, will put question to user's problem or problem and put question to user profile to send described case study module to; The answer of reception problem, and the answer of the problem of transmission is to puing question to the user;
One or more other websites of described cooperation website information module storage feature that problem had that handle the website of promptly cooperating, the address of simultaneously also in store these cooperation websites;
Described case study module receives the problem that described Subscriber Interface Module SIM is sent, put question to user's enquirement whether to have the feature that problem had that handle described cooperation website according to the data analysis of described cooperation website information module storage, when puing question to the user to ask a question to have the feature that problem had of a certain or a plurality of cooperations website processing, send this problem and corresponding coorporative network station address information to described coorporative network station interface module;
Described coorporative network station interface module is forwarded to corresponding cooperation website with the problem that described case study module transmits according to corresponding coorporative network station address information; The answer that its answer user that the corresponding cooperation of reception website sends provides; And answer is sent to other modules of question answering system.
Described question answering system interface module receives problem or problem and the problem identification symbol that question answering system is transmitted, and sends this problem or problem and problem identification symbol to website case study module; And the website answer user that will cooperate is transmitted to question answering system to the answer of this problem;
The problem that described website case study module analysis is received, and this problem or problem and problem identification symbol inserted the website data module, to upgrade the cooperation website data;
Described cooperation website data module is preserved can be by the information of cooperation website user capture;
The Subscriber Interface Module SIM information interaction between website and its user that is used to cooperate in described cooperation website is inserted described cooperation website data module with the answer user to the answer of problem.
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| CNA2008101011474A CN101232468A (en) | 2008-02-28 | 2008-02-28 | Request-answering system and method |
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| CNA2008101011474A CN101232468A (en) | 2008-02-28 | 2008-02-28 | Request-answering system and method |
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