CN101227321A - Apparatus, system and method of complaining - Google Patents
Apparatus, system and method of complaining Download PDFInfo
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- CN101227321A CN101227321A CNA2007103083063A CN200710308306A CN101227321A CN 101227321 A CN101227321 A CN 101227321A CN A2007103083063 A CNA2007103083063 A CN A2007103083063A CN 200710308306 A CN200710308306 A CN 200710308306A CN 101227321 A CN101227321 A CN 101227321A
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Abstract
The invention discloses a method for complaining, which comprises: obtaining a user account which is corresponded with logon trigger after an individual information center client end received the logon trigger, displaying event information which is corresponded with the user account form an individual information center server, recording and sending the event information and the corresponding relation between the event information and the user account to the individual information center server to store, and sending the event information which is corresponded with complaining trigger and the corresponding relation between the event information and the user account to a client service center server after the individual information center server receives the complaining trigger, which is convenient for the client service center server receives and stores the event information and the corresponding relation between the event information and the user account. Simultaneously, the invention discloses a complaining system, a service platform, the individual information center server, the individual information center client end and the client service center server to increase the accuracy for describing abnormal conditions of internet products.
Description
Technical field
The present invention relates to internet arena, relate in particular to a kind of complaining method, system and device.
Background technology
When the user uses such as internet product generation abnormal conditions such as mailing system, instant communicating systems, can initiate to the Customer Service Center of internet product to complain, existing complaining method mainly contains two kinds, one is for dialing the consumer complaints hotline, the abnormal conditions of generation are described to the contact staff, it two is to send complaint to the address of Customer Service Center's appointment on the internet, describes the abnormal conditions that take place in complaint.
Fig. 1 is the flow chart that abnormal conditions are complained and handled in the prior art, and as shown in Figure 1, in the prior art, the step that needs through following is complained and handled to abnormal conditions:
Therefore, when the user complains the internet product abnormal conditions, all need the user that the internet product abnormal conditions that it ran into are carried out oral or written description, but, this description is inaccurate under many circumstances, and causing is that contact staff or product staff are difficult to these abnormal conditions are carried out rapid and precise processing.
Summary of the invention
In view of this, the purpose of the embodiment of the invention is to provide a kind of complaining method, system and device, to improve the accuracy that the internet product abnormal conditions are described.
For achieving the above object, the technical scheme of the embodiment of the invention specifically is achieved in that
A kind of complaining method, the method comprising the steps of:
After personal information center client receives the login triggering, obtain described login and trigger corresponding user account number, show the event information corresponding with this user account number that it obtains from the personal information central server, the corresponding relation of described event information and described event information and user account number stores for this personal information central server by the business platform recording and sending;
After personal information center client receives and complains triggering, the event information that this complaint triggering is corresponding and the corresponding relation of described event information and user account number are issued Customer Service Center's server, so that Customer Service Center's server receives and store the corresponding relation of described event information and described event information and user account number.
A kind of complaint system, this system comprises business platform, personal information central server, personal information center client and Customer Service Center;
Described business platform is used for, and is recorded in the corresponding relation of event information and described event information and user account number on this business platform, sends described event information and described corresponding relation to the personal information central server;
Described personal information central server is used for, and receives and store described event information and described corresponding relation, receives the request of obtaining that personal information center client is sent, and sends event information according to the described request of obtaining to described personal information center client;
Described personal information center client is used for, receive to obtain with described login after the client login triggers and trigger corresponding user account number, send the request of obtaining that carries described user account number to the personal information central server, reception also shows the event information that the personal information central server is sent, after receiving the complaint triggering, the event information that this complaint triggering is corresponding and the corresponding relation of described event information and user account number are issued Customer Service Center's server;
Described Customer Service Center server is used for, and receives and store the corresponding relation of described event information and described event information and described user account number.
A kind of business platform, this platform comprises record cell and transmitting element;
Described record cell is used for, and is recorded in the corresponding relation of event information and described event information and user account number on this business platform;
Described transmitting element is used for, and sends the corresponding relation of described event information and described event information and user account number to the personal information central server.
A kind of personal information central server, this personal information center comprise receiving element, memory cell and demonstration output unit and complain output unit; Receiving element, display unit and complaint unit;
Described receiving element is used for, and receives the corresponding relation of event information and described event information and user account number, and described event information and described corresponding relation are issued memory cell;
Described memory cell is used for, store described event information and described corresponding relation, receive the demonstration indication, send event information to described demonstration output unit according to described demonstration indication, receive and complain indication, send event information to described complaint output unit according to described complaint indication;
Described demonstration output unit is used for, and exports the event information that memory cell is sent to personal information center client;
Described complaint output unit is used for, and exports the event information that memory cell is sent to Customer Service Center's server.
A kind of personal information center client, this client comprises receiving element and display unit;
Described receiving element is used for, after receiving client login triggering, obtain described login and trigger corresponding user account number, send the demonstration indication that carries described user account number to the personal information central server, after receiving the complaint triggering, send the complaint indication to the personal information central server;
Described display unit is used for, and reception also shows the event information that the personal information central server is sent.
A kind of Customer Service Center server, this Customer Service Center's server comprises receiving element and memory cell;
Described receiving element is used for, and receives the corresponding relation of event information and described event information and user account number;
Described memory cell is used for, and stores described event information and described corresponding relation.
As seen from the above technical solution, when adopting technical scheme provided by the present invention to complain, owing to directly the event information that writes down is in advance complained, this event information is by the business platform record, wherein comprise the various important informations that incident takes place, therefore improved the accuracy that the internet product abnormal conditions are described.
Description of drawings
Fig. 1 is the flow chart that abnormal conditions are complained and handled in the prior art;
Fig. 2 is the complaining method flow chart that the embodiment of the invention provides;
Fig. 3 is the complaint system construction drawing that the embodiment of the invention provides;
Fig. 4 is the business platform structure chart that the embodiment of the invention provides;
Fig. 5 is the personal information central server structure chart that the embodiment of the invention provides;
Fig. 6 is the personal information center client terminal structure figure that the embodiment of the invention provides;
Fig. 7 is the server architecture figure of Customer Service Center that the embodiment of the invention provides.
Embodiment
For making purpose of the present invention, technical scheme and advantage clearer, below with reference to the accompanying drawing embodiment that develops simultaneously, the present invention is described in more detail.
Fig. 2 is the complaining method flow chart that the embodiment of the invention provides, and as shown in Figure 2, this method is specifically realized by following steps:
Illustrate the method that business platform is recorded in the corresponding relation of event information and described event information and user account number on this business platform below:
Business platform receives client and logins after the login of this business platform triggers, obtain this login and trigger corresponding user account number, this client all will be by this business platform record at the variety of event of this business platform internal trigger so, and it is corresponding with described user account number, the corresponding relation that is described event information and user account number typically refers to, and the pairing incident of this event information is the event when landing the networking products client of this user account number.
Described corresponding relation is illustrated: instant communication client with user account number 20000 these business platforms of logging in network store after, this instant client all will be carried out record by this business platform at the variety of event of this network store internal trigger, and it is corresponding with user account number 20000, illustrate: this instant client on December 25th, 2007 in this network store internal trigger network store this incident of doing shopping, so, this business platform of network store is with regard to the event information with " shopping of network store " this incident, as the time (on December 25th, 2007) of this incident generation, the business platforms (network store) that this incident takes place etc. are corresponding with user account number 20000.
Business platform can be after Event triggered, soon issue the personal information center behind the corresponding relation of the event information of record and described event information and user account number, also can receive after the client that adopts described user account number to login this business platform releases the triggering of this business platform at this business platform, just the action of Customer Service Center is issued described event information and described corresponding relation in triggering.
Usually, the number of each user account number corresponding service platform is at least one, promptly adopt same user account number can login a plurality of business platforms, each business platform all provides the interface that sends the corresponding relation of event information and described event information and user account number to the personal information center, such as application program (Application Programming Interface, API) interface.
Below step 203 is illustrated:
After personal information center client receives the login triggering of user account number 20000, the personal information central server is issued in the request of obtaining that carries this user account number 20000, the event information corresponding of himself storage of personal information central server inquiry with user account number 20000, described event information is issued described client, and client shows described event information.
After step 204, personal information center client received and complain triggering, the event information that this complaint triggering is corresponding and the corresponding relation of described event information and user account number were issued Customer Service Center's server.
Below step 204 is illustrated:
Personal information center client shows the event information corresponding with user account number 20000, as " shopping of network store ", " network instant chat " etc., the user triggers by click or the speech trigger complaint to " shopping of network store " this incident, after then personal information center client received this complaint triggering, the event information and the user account number 20000 that are about to " shopping of network store " this incident were issued Customer Service Center's server.
Method as shown in Figure 2, after the personal information central server receives each (also can the be 1) event information that business platform is sent and the corresponding relation of described event information and user account number, not only described event information and described corresponding relation are stored, can also manage, described management can include but not limited to following three kinds of modes:
Mode one, method as shown in Figure 2, the personal information central server can also receive the query requests that carries event information or user account number, the event information corresponding with this query requests issued personal information center client, personal information center client shows described event information, below this method is illustrated:
Carry user account number 20000 in the query requests that the personal information central server receives, then the personal information central server will the event information corresponding with user account number 20000, as " shopping of network store ", " network instant chat ", issue personal information center client, personal information center client shows described event information.
Mode two, method as shown in Figure 2, the personal information center will complain the event information that triggers correspondence to issue after the Customer Service Center, can also complain sign for described event information mark, so that described complaint sign is stored as the part of described event information or show, below this method is illustrated:
After personal information center client shows the event information corresponding with user account number 20000, the user triggers by click or the speech trigger complaint to " shopping of network store " this incident, after personal information center client receives this complaint triggering so, except to Customer Service Center sends the event information and user account number 20000 of " shopping of network store " this incident, also send the complaint indication that includes described event information and described user account number to the personal information central server, after the personal information central server receives this complaint indication, for the event information mark of " shopping of network store " this incident of himself storage complain to identify, then at it once more after personal information center client is exported this event information, personal information center client tightly can not show this event information, can also show this complaint sign, for example, can this complaint sign be set to font color for red, when the user logins personal information center client with user account number 20000 once more, the event information of " shopping of network store " this incident will show with red font so.
Mode three, method as shown in Figure 2, personal information center client will complain the event information that triggers correspondence to issue after the Customer Service Center, can also receive and store the event handling result, described event handling result is issued the personal information central server, the personal information central server is set up described event handling result and described user account number, and/or described event information, and/or the corresponding relation of the partial information in the described event information, so that response personal information center client carries the query requests of described user account number or event information, described result and described event information are issued personal information center client in the lump show.
Because the event information that the personal information central server receives and the corresponding relation of described event information and user account number can be from a plurality of business platforms, therefore, at this personal information center, client can utilize the user account number of a plurality of business platforms of login to inquire the event information of this account event in each business platform, and when this event information comprises the complaint sign, can also further understand complaint situation to event information.
Method as shown in Figure 2, after the Customer Service Center server receives and stores the corresponding relation of described event information and described event information and user account number, can also manage described event information and described corresponding relation, described management can include but not limited to following three kinds of modes:
Mode one, Customer Service Center's server receives the query requests that carries the partial information in user account number and/or described event information and/or the described event information, export the event information corresponding with described query requests, or the event information corresponding with described query requests issued Customer Service Center's client, so that described client shows described event information.
Mode two, Customer Service Center's server receive and storage event handling result, set up the corresponding relation of the partial information in described event handling result and described user account number and/or described event information and/or the described event information.
After the customer service staff obtains event information by client-access Customer Service Center of Customer Service Center server, in the time of can't answering the complaint at this event information, by transmitting described event information to the product staff, the product staff can carry out than accurate in locating the complaint incident by described event information, thereby provide the event handling result, the customer service staff can be added into Customer Service Center's server with this result by Customer Service Center's client, for call this event handling result in the future, or according to query requests or complain indication to return the relevant treatment result, realize the automatic-answering back device that part is complained incident.
Because Customer Service Center's server can receive and store the event handling result, therefore, can add data such as variety of event information processing method, thereby form the knowledge base of event handling to Customer Service Center's server.Can also add the owner information of handling each event information to Customer Service Center's server.
Mode three, Customer Service Center's server receives the query requests that carries the partial information in user account number and/or described event information and/or the described event information, export the event information corresponding with described query requests, or the event information corresponding with described query requests issued Customer Service Center's client, so that described client shows event information and/or the event handling result corresponding with described query requests.
The described event information of the embodiment of the invention can include but not limited to one or more in the following message: Case Number, the business platform that this incident takes place, Time To Event, user account number, event description.Described event information is stored according to predetermined data format.Described event information is produced by business platform, and for example business platform receives this incident and occurs on December 25th, 2007, then will generate " Time To Event " this event information.
Illustrate the data format of storage event information: suppose that event information comprises Case Number, the business platform of this incident takes place, Time To Event, user account number, these five kinds of information of event type, then described event information can be stored as: Case Number | the business platform of this incident takes place | and Time To Event | user account number | event type, data " 0000001| network store | 2007-12-25|20000| deducts fees " are 0000001 with regard to the Case Number of representing this incident so, this incident occurs on the business platform of network store, the time of origin of this incident is on December 25th, 2007, the user account number of this incident correspondence is 20000, and the type of this incident is to deduct fees.Usually, adopt the predetermined classification method to after event is classified on the business platform, each incident all has a unique number that is different from other incident, so that personal information center client or server, Customer Service Center's client or server are inquired about the event information of this incident by this unique number.And, when event information adopts uniform data format to store, conveniently calling and managing to event information, illustrate: the event information that sends to same Customer Service Center all adopt " Case Number | the business platform of this incident takes place | Time To Event | user account number | event type " data format, Customer Service Center can be the event information storage of classifying according to this data format just so, perhaps query requests is exported or presented event information, for example, Customer Service Center is according to described event information, the event information that occurs on the same business platform is stored in the same storage area, perhaps, client server is according to the query requests that carries the business platform of incident " take place be the network store " and " user account number is 20000 " of input, is that event information that 20000 client is complained on this business platform of network store is exported or shown with having user account number simultaneously.
Fig. 3 is the complaint system construction drawing that the embodiment of the invention provides, and as shown in Figure 3, this system comprises business platform 301, personal information central server 302, personal information center client 303 and Customer Service Center's server 304.
Personal information central server 302 is used for, receive and store described event information and described corresponding relation, receive the request of obtaining that personal information center client 303 is sent, send event information to described personal information center client 303 according to the described request of obtaining.
Personal information center client 303 is used for, receive to obtain with described login after the client login triggers and trigger corresponding user account number, send the request of obtaining that carries described user account number to personal information central server 302, reception also shows the event information that personal information central server 302 is sent, after receiving the complaint triggering, the event information that this complaint triggering is corresponding and the corresponding relation of described event information and user account number are issued Customer Service Center's server 304;
Customer Service Center's server 304 is used for, and receives and store the corresponding relation of described event information and described event information and described user account number.
Fig. 4 is the business platform structure chart that the embodiment of the invention provides, and as shown in Figure 4, this business platform comprises record cell 401 and transmitting element 402.
Transmitting element 402 is used for, and sends the corresponding relation of described event information and described event information and user account number to the personal information central server.
Described incident receiver module is used for, and receives on this business platform after the event, to send event information to described event information generation unit and generate indication, sends the pairing user account number of this incident to the event information logging modle.
Described event information generation module is used for, and receives after event information generates indication, generates event information and described event information is issued the event information logging modle.
Described event information logging modle is used for, and writes down the corresponding relation of described event information and described event information and described user account number, and the corresponding relation of described event information and described event information and described user account number is issued transmitting element.
Fig. 5 is the personal information central server structure chart that the embodiment of the invention provides, and as shown in Figure 5, this personal information central server comprises receiving element 501, memory cell 502, shows output unit 503 and complains output unit 504.
Receiving element 501 is used for, and receives the corresponding relation of event information and described event information and user account number, and described event information and described corresponding relation are issued memory cell 502.
Memory cell 502 is used for, store described event information and described corresponding relation, receive the demonstration indication, send event informations to described demonstration output unit 503 according to described demonstration indication, receive and complain indication, send event information to described complaint output unit 504 according to described complaint indication.
Show that output unit 503 is used for, export the event information that memory cell 502 is sent to personal information center client.
Complain output unit 504 to be used for, export the event information that memory cell 502 is sent to Customer Service Center's server.
Described personal information central server can further include query unit 505.
Query unit 505 is used for, and receives the query requests that carries event information or user account number, sends to memory cell 502 according to described query requests to show indication.
Memory cell 502 can further include the complaint mark module.
Described complaint mark module is used for, and receives to complain indication, and is designated as event information mark complaint sign according to described complaint.
Described memory cell 502 can further include event handling memory module as a result.
Described event handling memory module as a result is used for, and receives and storage event handling result, sets up the corresponding relation of the partial information in described event handling result and described user account number and/or described event information and/or the described event information.
Described receiving element further comprises, is used to receive and send to memory cell event handling result's module.
Fig. 6 is the personal information center client terminal structure figure that the embodiment of the invention provides, and as shown in Figure 6, this client comprises receiving element 601 and display unit 602.
Receiving element 601 is used for, after receiving client login triggering, obtain described login and trigger corresponding user account number, send the demonstration indication that carries described user account number to the personal information central server, after receiving the complaint triggering, send the complaint indication to the personal information central server.
Described personal information center client can further include query unit 603.
Fig. 7 is the server architecture figure of Customer Service Center that the embodiment of the invention provides, and as shown in Figure 7, this Customer Service Center's server comprises receiving element 701 and memory cell 702.
Receiving element 701 is used for, and receives the corresponding relation of event information and described event information and user account number.
Described Customer Service Center server can further include query unit 703 and output unit 704.
Described event handling memory module as a result is used for, and receives and storage event handling result, sets up the corresponding relation of the partial information in described event handling result and described user account number and/or described event information and/or the described event information.
Receiving element 701 further comprises, is used to receive and send to memory cell 702 event handling result's module.
As seen from the above technical solution, when the employing technical scheme that the embodiment of the invention provided is complained, owing to directly the event information that writes down is in advance complained, this event information is by the business platform record, wherein comprise the various important informations that incident takes place, therefore improved the accuracy that the internet product abnormal conditions are described.
And, when the result of complaining incident is write down and stores, described result can also be gathered and be knowledge base, for call in the future, according to query requests or complain indication to return the relevant treatment result, realize the automatic-answering back device that part is complained incident.
When the personal information central server comprised query unit, the user can also get access to all event informations that take place on its user account number by personal information center client.
When event information adopts unified tentation data form, can also between each business platform, call described event information, strengthened the interchange between each business platform.
The above is preferred embodiment of the present invention only, is not to be used to limit protection scope of the present invention, all any modifications of being made within the spirit and principles in the present invention, is equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (21)
1. complaining method is characterized in that the method comprising the steps of:
After personal information center client receives the login triggering, obtain described login and trigger corresponding user account number, show the event information corresponding with this user account number that it obtains from the personal information central server, the corresponding relation of described event information and described event information and user account number stores for this personal information central server by the business platform recording and sending;
After personal information center client receives and complains triggering, the event information that this complaint triggering is corresponding and the corresponding relation of described event information and user account number are issued Customer Service Center's server, are used for the corresponding relation of the described event information of Customer Service Center's server stores and described event information and user account number.
2. method according to claim 1 is characterized in that, described personal information center client receives to complain and further comprises before triggering:
Personal information center client sends to the personal information central server and carries event information and/or user account number query requests, and reception also shows its event information of storing in advance that the personal information central server returns according to described query requests.
3. method according to claim 1 is characterized in that, this complaint is triggered corresponding event information further comprise after issuing Customer Service Center:
The personal information center is that described event information mark is complained sign, and described complaint sign is stored as the part of described event information and/or shown.
4. as method as described in the claim 3, it is characterized in that, this complaint triggered corresponding event information further comprise after issuing Customer Service Center's server:
The personal information central server receives and storage event handling result, sets up the corresponding relation of the partial information in described event handling result and described user account number and/or described event information and/or the described event information.
As claim 1 to 4 arbitrary as described in method, it is characterized in that described event information comprises and is not limited in the following message one or more:
Case Number, the business platform that this incident takes place, Time To Event, user account number, event type.
6. method according to claim 1 is characterized in that, describedly will complain the corresponding relation that triggers corresponding event information and described event information and user account number to issue Customer Service Center's server further to comprise afterwards:
Customer Service Center's server receives and stores the corresponding relation of described event information and described event information and user account number.
7. as method as described in the claim 6, it is characterized in that, further comprise after the corresponding relation of the described event information of described storage and described event information and user account number:
Customer Service Center's server receives the query requests that carries the partial information in user account number and/or described event information and/or the described event information, export the event information corresponding with described query requests, or the event information corresponding with described query requests issued Customer Service Center's client, so that described Customer Service Center client shows described event information.
8. as method as described in the claim 6, it is characterized in that, describedly will complain the corresponding relation that triggers corresponding event information and described event information and user account number to issue Customer Service Center's server further to comprise afterwards:
Customer Service Center's server receives and storage event handling result, sets up the corresponding relation of the partial information in described event handling result and described user account number and/or described event information and/or the described event information.
9. as method as described in the claim 8, it is characterized in that, further comprise after the described corresponding relation of setting up the partial information in described event handling result and described user account number and/or described event information and/or the described event information:
Customer Service Center's server receives the query requests that carries the partial information in user account number and/or described event information and/or the described event information, export the event information corresponding with described query requests, or the event information corresponding with described query requests issued Customer Service Center's client, so that described Customer Service Center client shows described event information.
10. a complaint system is characterized in that, this system comprises business platform, personal information central server, personal information center client and Customer Service Center's server;
Described business platform is used for, and is recorded in the corresponding relation of event information and described event information and user account number on this business platform, sends described event information and described corresponding relation to the personal information central server;
Described personal information central server is used for, and receives and store described event information and described corresponding relation, receives the request of obtaining that personal information center client is sent, and sends event information according to the described request of obtaining to described personal information center client;
Described personal information center client is used for, receive to obtain with described login after the client login triggers and trigger corresponding user account number, send the request of obtaining that carries described user account number to the personal information central server, reception also shows the event information that the personal information central server is sent, after receiving the complaint triggering, the event information that this complaint triggering is corresponding and the corresponding relation of described event information and user account number are issued Customer Service Center's server;
Described Customer Service Center server is used for, and receives and store the corresponding relation of described event information and described event information and described user account number.
11. a business platform is characterized in that this platform comprises record cell and transmitting element;
Described record cell is used for, and is recorded in the corresponding relation of event information and described event information and user account number on this business platform;
Described transmitting element is used for, and sends the corresponding relation of described event information and described event information and user account number to the personal information central server.
12. business platform as claimed in claim 11 is characterized in that, described record cell comprises incident receiver module, event information generation module and event information logging modle;
Described incident receiver module is used for, and receives on this business platform after the event, to send event information to described event information generation unit and generate indication, sends the pairing user account number of this incident to the event information logging modle;
Described event information generation module is used for, and receives after event information generates indication, generates event information and described event information is issued the event information logging modle;
Described event information logging modle is used for, and writes down the corresponding relation of described event information and described event information and described user account number, and the corresponding relation of described event information and described event information and described user account number is issued transmitting element.
13. a personal information central server is characterized in that, this personal information central server comprises receiving element, memory cell, demonstration output unit and complains output unit;
Described receiving element is used for, and receives the corresponding relation of event information and described event information and user account number, and described event information and described corresponding relation are issued memory cell;
Described memory cell is used for, store described event information and described corresponding relation, receive the demonstration indication, send event information to described demonstration output unit according to described demonstration indication, receive and complain indication, send event information to described complaint output unit according to described complaint indication;
Described demonstration output unit is used for, and exports the event information that memory cell is sent to personal information center client;
Described complaint output unit is used for, and exports the event information that memory cell is sent to Customer Service Center's server.
14. personal information central server as claimed in claim 13 is characterized in that, described personal information central server further comprises query unit;
Described query unit is used for, and receives the query requests that carries event information or user account number, sends to described memory cell according to described query requests to show indication.
15. personal information central server as claimed in claim 13 is characterized in that described memory cell further includes the complaint mark module;
Described complaint mark module is used for, and receives to complain indication, and is designated as event information mark complaint sign according to described complaint.
16. personal information central server as claimed in claim 13 is characterized in that, described memory cell further comprises event handling memory module as a result;
Described event handling memory module as a result is used for, and receives and storage event handling result, sets up the corresponding relation of the partial information in described event handling result and described user account number and/or described event information and/or the described event information;
Described receiving element further comprises, is used to receive and send to memory cell event handling result's module.
17. a personal information center client is characterized in that this client comprises receiving element and display unit;
Described receiving element is used for, after receiving client login triggering, obtain described login and trigger corresponding user account number, send the demonstration indication that carries described user account number to the personal information central server, after receiving the complaint triggering, send the complaint indication to the personal information central server;
Described display unit is used for, and reception also shows the event information that the personal information central server is sent.
18., it is characterized in that this client further comprises query unit as client as described in the claim 17;
Described query unit is used for, and sends the query requests that carries the partial information in user account number and/or described event information and/or the described event information to the personal information central server;
Described display unit further comprises, is used to show the unit of the event information that the personal information central server returns according to described query requests.
19. Customer Service Center's server is characterized in that, this Customer Service Center's server comprises receiving element and memory cell;
Described receiving element is used for, and receives the corresponding relation of event information and described event information and user account number;
Described memory cell is used for, and stores described event information and described corresponding relation.
20. Customer Service Center as claimed in claim 19 server is characterized in that, this Customer Service Center's server further comprises query unit and output unit;
Described query unit is used for, and receives the query requests that carries the partial information in user account number and/or described event information and/or the described event information, sends the output indication according to described query requests to described memory cell;
Described memory cell further comprises, is used for sending to described output unit according to the output indication unit of event information;
Described output unit is used for, and receives and export the event information that memory cell is sent.
21., it is characterized in that described memory cell further comprises event handling memory module as a result as claim 19 or 20 described Customer Service Center servers;
Described event handling memory module as a result is used for, and receives and storage event handling result, sets up the corresponding relation of the partial information in described event handling result and described user account number and/or described event information and/or the described event information;
Described receiving element further comprises, is used to receive and send to memory cell event handling result's module.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007103083063A CN101227321A (en) | 2007-12-29 | 2007-12-29 | Apparatus, system and method of complaining |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007103083063A CN101227321A (en) | 2007-12-29 | 2007-12-29 | Apparatus, system and method of complaining |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101998446A (en) * | 2009-08-20 | 2011-03-30 | 中国移动通信集团湖北有限公司 | Method and system for paying return visit to complaining user |
| CN106997502A (en) * | 2016-01-26 | 2017-08-01 | 上海热桌科技有限公司 | A kind of quality of service feedback method, apparatus and system |
| CN110033282A (en) * | 2019-01-16 | 2019-07-19 | 阿里巴巴集团控股有限公司 | Complaining method and device |
| CN110378712A (en) * | 2019-07-26 | 2019-10-25 | 上海秒针网络科技有限公司 | A kind of complaint handling method and device |
| CN110969443A (en) * | 2018-09-30 | 2020-04-07 | 阿里巴巴集团控股有限公司 | Complaint event processing method, device, equipment and system |
-
2007
- 2007-12-29 CN CNA2007103083063A patent/CN101227321A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101998446A (en) * | 2009-08-20 | 2011-03-30 | 中国移动通信集团湖北有限公司 | Method and system for paying return visit to complaining user |
| CN106997502A (en) * | 2016-01-26 | 2017-08-01 | 上海热桌科技有限公司 | A kind of quality of service feedback method, apparatus and system |
| CN110969443A (en) * | 2018-09-30 | 2020-04-07 | 阿里巴巴集团控股有限公司 | Complaint event processing method, device, equipment and system |
| CN110033282A (en) * | 2019-01-16 | 2019-07-19 | 阿里巴巴集团控股有限公司 | Complaining method and device |
| CN110378712A (en) * | 2019-07-26 | 2019-10-25 | 上海秒针网络科技有限公司 | A kind of complaint handling method and device |
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