CN101212793A - Service processing system and method - Google Patents
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- CN101212793A CN101212793A CNA2006101697884A CN200610169788A CN101212793A CN 101212793 A CN101212793 A CN 101212793A CN A2006101697884 A CNA2006101697884 A CN A2006101697884A CN 200610169788 A CN200610169788 A CN 200610169788A CN 101212793 A CN101212793 A CN 101212793A
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Abstract
The invention relates to a service process system which consists of a user service platform and a user terminal. The user terminal includes a self-service user end which is in charge of central treatment of service information in the application user end of the user terminal. The invention also relates to methods for displaying ordered service, service processing and renewing service information initiated by the user service platform, which are used in the user terminal. The invention is added with a self-service user end within the user terminal, facilitating service subscribing data to be unified management and realizing operation such as off-line or on-line displaying, service ordering or service canceling; while service ordering relationship data is renewed at a platform side, renewing information can be sent to the user terminal; therefore, unified management of various services can be conveniently carried out by users, thus facilitating searching and using; in addition, the data in user terminal can be consistent with that in a server.
Description
Technical field
The present invention relates to the mobile communication business Managed Solution, especially mobile service is carried out the transaction processing system and the processing method of unified management.
Background technology
Along with the fast development of mobile communication and improving constantly of people's quality of life, service provider's (Service Provider is called for short SP) provides colourful value-added service by bearer network for people.Some SP when introducing service, only emphasizes the mode that customer service is ordered, and deliberately omits the method for order cancellation for the consideration of interests at present.Therefore when the user wants to cancel professional that some has ordered, usually do not know how this operates, have to seek help from the customer service channel of mobile operator.This mode was both made troubles to the user, also increased the burden of customer service channel.
On the other hand, if the user need understand oneself ordered business tine, the website that often needing to login operator provides is gone to understand, and perhaps the customer service phone by note, multimedia message and operator goes inquiry, so the user feels very complicated and inconvenient to the way to manage of order business.The service order situation of logining mobile dream network's inquiry oneself with the user is an example, the operation that the user need carry out some steps just can view own service order situation, not only expend time in, also need to pay unnecessary network traffic, this has directly influenced the professional experience of user's data.
Summary of the invention
The purpose of this invention is to provide a kind of business management system, can carry out unified management by the client mode to mobile communication business by user terminal.
Another object of the present invention provides a kind of business management method, can utilize user terminal that user's business is carried out unified order or cancellation.
A further object of the present invention provides a kind of method of order business that shows on user terminal, can be by user terminal displays user's service order relation data.
Another purpose of the present invention provides a kind of update method of the business information of being initiated by client service platform, can send update notification to user terminal when client service platform upgrades user's service order relation data.
For achieving the above object, the invention provides a kind of transaction processing system, it comprises:
Client service platform is used for information service business and associated user's business information is managed;
User terminal, this user terminal comprise from service client, describedly links to each other with client service platform from service client, is used to focus on user's business information.
In technique scheme, describedly comprise from service client:
The customer service interface module links to each other with described client service platform, is used to realize the user's of described user terminal and client service platform business information mutual;
The business information memory module links to each other with described customer service interface module, is used to store user's business information.
Further, in this user terminal, also comprise one or more applications client, describedly also comprise AIM from service client, this AIM links to each other with one or more applications client with described customer service interface module, is used to provide described information interaction between service client and applications client.
Further, describedly also comprise Subscriber Interface Module SIM from service client, this Subscriber Interface Module SIM links to each other with described business information memory module, is used to provide user and described information interaction between service client.
Further, describedly also comprise the service order module from service client, this service order module links to each other with described AIM or Subscriber Interface Module SIM, and link to each other with the customer service interface module, be used to handle the request of the service order that receives, and send the request of service order by the customer service interface module to described client service platform.
Further, describedly also comprise professional cancellation module from service client, this business cancellation module links to each other with described AIM or Subscriber Interface Module SIM, and link to each other with the customer service interface module, be used to handle the request of the business cancellation that receives, and send the request of professional cancellation by the customer service interface module to described client service platform.
User terminal in the technique scheme can be for moving or fixed messaging device with communication function, for example mobile phone, PDA and computer.
For achieving the above object, the invention provides a kind of method of order business that shows on user terminal, it may further comprise the steps:
The Subscriber Interface Module SIM in service client of step a10, user terminal receives the request of checking the service order relation, and submits to the business information memory module;
Step a20, described business information memory module are sent the request of obtaining the service order relation data according to this request of checking the service order relation by the customer service interface module to client service platform;
Step a30, described client service platform are inquired about this user's service order relation data, and return described service order relation data by described customer service interface module to described business information memory module;
Step a40, Subscriber Interface Module SIM obtain described service order relation data and demonstration from described business information memory module.
In technique scheme, further comprising the steps of between described step a10 and the step a20:
The default off-line of step a11, the inspection of described business information memory module is checked configuration information, judges whether this user terminal is that off-line is checked state, is execution in step a40 then, otherwise execution in step a20;
The off-line here checks that configuration information represents that whether the service order relation data being carried out off-line checks that this set information can be provided with in advance by the user.
To achieve these goals, the present invention also provides a kind of method for processing business, and it may further comprise the steps:
When step b10, service order module or professional cancellation module receive the request of service order or professional cancellation, handle the request of this service order or professional cancellation, and send the request of service order or order cancellation by the customer service interface module to client service platform;
Step b20, described client service platform are ordered operation or order cancellation operation to this service execution by user, and amended user's order relations data are returned to described business information memory module by described customer service interface module;
Step b30, described business information memory module are upgraded according to described amended user's order relations data.
In technique scheme, described step b20 also comprises step: described client service platform returns to AIM with amended user's order relations data by the customer service interface module.
Further comprising the steps of behind step b30: described Subscriber Interface Module SIM obtains described service order relation data and demonstration from described business information memory module.
Further, specifically comprise before the described step b10: Subscriber Interface Module SIM receives the request of service order or professional cancellation, described Subscriber Interface Module SIM sends to the service order module with this service order request, or business cancellation request is sent to professional cancellation module.
Further, specifically comprise before the described step b10: the request of the interior business of order that AIM reception applications client is sent or cancellation applications client, described AIM sends to the service order module with this service order request, or business cancellation request is sent to professional cancellation module.
Further, receive at described Subscriber Interface Module SIM before the request of service order or professional cancellation, comprising:
Described Subscriber Interface Module SIM receives the request of inquiry business information;
Described customer service interface module is transmitted this query requests to client service platform;
Described client service platform is according to this query requests inquiry business information, and this business information is returned described business information memory module by described customer service interface module;
Subscriber Interface Module SIM obtains described business information and demonstration from described business information memory module.
Further, receive at described Subscriber Interface Module SIM before the request of service order or professional cancellation, comprising:
Described client service platform sends to the business information memory module with business information by the customer service interface module;
Subscriber Interface Module SIM obtains described business information and demonstration from described business information memory module.
Further, Subscriber Interface Module SIM obtains described service order relation data and shows from described business information memory module after, Subscriber Interface Module SIM receives the request that business information is marked, comments on, recommended or subscribes to, the customer service interface module sends to client service platform with the request of described scoring, comment, recommendation or subscription, and described business information is carried out corresponding scoring, comment, recommendation or subscription operation.
To achieve these goals, the present invention also provides a kind of update method of the business information of being initiated by client service platform, and it may further comprise the steps:
Step c10, when the service order relation data stored in the client service platform upgrades, described client service platform sends the notice that the service order relation data upgrades to the customer service interface module in service client of user terminal;
Step c20, customer service interface module are sent the request of upgrading the service order relation automatically or according to the affirmation instruction that Subscriber Interface Module SIM receives to described client service platform;
Step c30, described client service platform are inquired about user's order relations data of this user, and return described user's order relations data by described customer service interface module to described business information memory module;
Step c40, described business information memory module are upgraded according to described user's order relations data.
In such scheme, after described step c40, further comprising the steps of: described Subscriber Interface Module SIM obtains described service order relation data and demonstration from described business information memory module.
Based on above-mentioned technical scheme, the present invention has increased in user terminal from service client, can carry out unified management to user's service order relation data, realize operations such as off-line or online demonstration, service order or professional cancellation, but also can be when platform side generation service order relation data upgrades, send update notification to user terminal, thereby make the user carry out unified management to miscellaneous service easily, be convenient to search and use, and can be in time on the user terminal with server in data be consistent.
Below by drawings and Examples, technical scheme of the present invention is described in further detail.
Description of drawings
Fig. 1 is the structural representation of first embodiment of transaction processing system of the present invention.
Fig. 2 is the structural representation of second embodiment of transaction processing system of the present invention.
Fig. 3 is the structural representation of the 3rd embodiment of transaction processing system of the present invention.
Fig. 4 is the structural representation of the 4th embodiment of transaction processing system of the present invention.
Fig. 5 is the structural representation of the 5th embodiment of transaction processing system of the present invention.
Fig. 6 shows the schematic flow sheet of first embodiment of the method for order business among the present invention on user terminal.
Fig. 7 shows the schematic flow sheet of second embodiment of the method for order business among the present invention on user terminal.
Fig. 8 is the schematic flow sheet of first embodiment of method for processing business of the present invention.
Fig. 9 is the schematic flow sheet of second embodiment of method for processing business of the present invention.
Figure 10 is the schematic flow sheet of the 3rd embodiment of method for processing business of the present invention.
Figure 11 is the schematic flow sheet of the present invention by the update method of the business information of client service platform initiation.
Embodiment
The present invention increases in user terminal from service client the miscellaneous service that the user orders is managed, order relations between script applications client and the applied business is collected, and the unified function of ordering or cancelling is provided, thereby make the user can utilize the miscellaneous service of the convenient management of user terminal oneself.
As shown in Figure 1, be the structural representation of first embodiment of transaction processing system of the present invention, this system comprises user terminal 1, client service platform 3, wherein comprises from service client 2 in the user terminal 1.Client service platform 3 is meant the management platform that operator provides for the user who uses its service, and for example Service Provisioning Administration Core Environment etc. is used to manage the various information service business that provide to the user.User terminal 1 typically refers to and moves or fixed messaging device with communication function, for example mobile phone, PDA etc.
Mainly comprise customer service interface module 21 and business information memory module 22 from service client 2, wherein storing user's miscellaneous service information in the business information memory module 22, the business information here comprises that service order relation data, professional operating position, business relate to the information relevant with business such as expense.Customer service interface module 21 is the interfaces that communicate from service client 2 and client service platform 3, can realize information interaction between the two, the way of realization that is directed to different user terminal customer service interface modules is also different, for example portable terminal adopts air interface, and personal computer adopts internet interface etc.
As shown in Figure 2, structural representation for second embodiment of transaction processing system of the present invention, compare with first embodiment, increasing AIM 24 from service client 2, this module provides the applications client 4 and the information interaction between service client 2 of installing in the user terminal 1.One or more applications client 4 can be installed in user terminal, and these applications client link to each other with AIM 24, and AIM 24 links to each other with customer service interface module 22.
As shown in Figure 3, structural representation for the 3rd embodiment of transaction processing system of the present invention, compare with first embodiment, in service client 2, adding Subscriber Interface Module SIM 23, Subscriber Interface Module SIM 23 links to each other with business information memory module 22 with customer service interface module 21, be used to provide user and described information interaction between service client, for example accept the instruction that the user sends by keyboard or mouse, perhaps interface or data are presented on the display screen and watch for the user.Subscriber Interface Module SIM 23 can directly send instruction to customer service interface module 21, for example when client service platform 3 sends the Data Update notice, the user can confirm by Subscriber Interface Module SIM 23 directly that Subscriber Interface Module SIM 23 will confirm that instruction sends to the customer service interface module; Subscriber Interface Module SIM 23 also can directly be operated business information memory module 22, when for example browsing user's service order relation data when off-line, data is directly shown by Subscriber Interface Module SIM.
As shown in Figure 4, structural representation for the 4th embodiment of transaction processing system of the present invention, compare with a last embodiment, in service client 2, increasing Subscriber Interface Module SIM 23, the user is operated with applications client operate and be stored in the transaction processing system of the present invention.
As shown in Figure 5, for the structural representation of the 5th embodiment of transaction processing system of the present invention, compare with a last embodiment, increased service order module 25 and professional cancellation module 26 in the present embodiment, these two modules can also can singlely exist existing simultaneously in service client.Service order module 25 links to each other with AIM 24, Subscriber Interface Module SIM 23 and customer service interface module 21 respectively with professional cancellation module 26, can handle the service order or the professional request of cancelling that receive, send the request of service order or professional cancellation by customer service interface module 21 to client service platform 3.
Based on above transaction processing system, the invention provides display business information, unified order or cancellation is professional and several method for processing business such as renewal of the business information initiated by client service platform, as shown in Figure 6, for show the schematic flow sheet of first embodiment of the method for order business among the present invention on user terminal, this method may further comprise the steps:
The request of service order relation is checked in the reception that the Subscriber Interface Module SIM user in service client of step a10, user terminal sends, and submits to the business information memory module;
Step a20, business information memory module are sent the request of obtaining the service order relation data according to this request of checking the service order relation by the customer service interface module to client service platform;
Step a30, client service platform are inquired about this user's service order relation data, and Query Result are returned to the business information memory module by the customer service interface module;
Step a40, Subscriber Interface Module SIM obtain service order relation data and demonstration from professional information storage module.
As shown in Figure 7, for on user terminal, showing the schematic flow sheet of second embodiment of the method for order business among the present invention, compare with a last embodiment, present embodiment can also increase step a11 between step a10 and a20: the default off-line of business information memory module inspection is checked configuration information, judge whether this user terminal is that off-line is checked state, be execution in step a40 then, otherwise execution in step a20.The off-line here checks that configuration information represents that whether the service order relation data being carried out off-line checks that off-line is checked the expense that can avoid network traffic data to bring, and the user can be initiatively sets in advance off-line is checked.
Several applications client in the user terminal of the present invention can be by carrying out professional order or cancellation from service client, as shown in Figure 8, be the schematic flow sheet of first embodiment of method for processing business of the present invention, and this embodiment may further comprise the steps:
Step b10, service order module receive service order request or professional cancellation module when receiving the request of professional cancellation, handle the request of this service order or professional cancellation respectively, and send the request of service order or order cancellation by the customer service interface module to client service platform;
Step b20, described client service platform are ordered operation or order cancellation operation to this service execution by user, and amended user's order relations data are returned to the business information memory module by the customer service interface module;
Step b30, business information memory module are upgraded according to amended user's order relations data.
After the Data Update of step b30, can show these amended user's order relations data by Subscriber Interface Module SIM according to user's instruction.
In step b20, can also comprise amended user's order relations data are returned to AIM by the customer service interface module.
The user can be by from service client more existing business being inquired about, and after business was had gained some understanding, the user may select to order this business or cancel a certain business.As shown in Figure 9,, compare, increased step b01 to b05 with a last embodiment for the schematic flow sheet of second embodiment of method for processing business of the present invention, as follows:
Step b01, Subscriber Interface Module SIM receives the request of inquiry business information;
Step b02, the customer service interface module is transmitted this query requests to client service platform;
Step b03, client service platform be according to this query requests inquiry business information, and this business information is returned the business information memory module by the customer service interface module;
Step b04, Subscriber Interface Module SIM obtains described business information and demonstration from professional information storage module;
Step b05, Subscriber Interface Module SIM receives the request of service order or professional cancellation, and the service order request is sent to the service order module, perhaps business cancellation request is sent to professional cancellation module.
Client service platform can also if the user is interesting to a certain business, then can be ordered with some service propellings to user terminal easily, if a certain business is lost interest in, can also cancel.As shown in figure 10, schematic flow sheet for second embodiment of method for processing business of the present invention, compare with a last embodiment, added step b00 before step b04: client service platform sends to the business information memory module with business information by the customer service interface module.
After demonstrating miscellaneous service information on the user terminal, the user can mark, comment on these business according to the needs of oneself, or it is these are business recommended or give good friend to other, this scoring, comment, recommend and the function of giving can be integrated in service client, also can be arranged on the client service platform.
For the applications client that is installed in user terminal, the corresponding service possibility is used for the first time owing to this user terminal so is also not open-minded, perhaps need this business of the own deexcitation of user just can enable this applications client, AIM at first receives the request of the interior business of order that applications client sends or cancellation applications client, AIM sends to the service order module with this service order request then, or business is cancelled the request business of sending to cancel module, the service order module receives service order request or professional cancellation module when receiving the request of professional cancellation, handle the request of this service order or professional cancellation respectively, and send the request of service order or order cancellation by the customer service interface module to client service platform; Client service platform is ordered operation or order cancellation operation to this service execution by user, and amended user's order relations data are returned to the business information memory module by the customer service interface module; The business information memory module is upgraded according to amended user's order relations data.
Except adopting from service client is ordered business or cancelled, the mode of other order or cancellation for example can change this user's order relations by the website of login client service platform, at this moment often needing in time, notice has from service client and finishes renewal from service client.As shown in figure 11, be the schematic flow sheet of the present invention, may further comprise the steps by the update method of the business information of client service platform initiation:
Step c10, when the service order relation data stored in the client service platform upgrades, described client service platform sends the notice that the service order relation data upgrades to the customer service interface module in service client of user terminal;
Step c20, customer service interface module are sent the request of upgrading the service order relation automatically or according to the affirmation instruction that Subscriber Interface Module SIM receives to described client service platform;
Step c30, described client service platform are inquired about user's order relations data of this user, and return described user's order relations data by described customer service interface module to described business information memory module;
Step c40, described business information memory module are upgraded according to described user's order relations data.
After step c04, Subscriber Interface Module SIM can also obtain the service order relation data and show from professional information storage module.This update method can guarantee that the data of storing are consistent in user's order relations data of service client stored and client service platform.
Should be noted that at last: above embodiment is only in order to illustrate that technical scheme of the present invention is not intended to limit; Although with reference to preferred embodiment the present invention is had been described in detail, those of ordinary skill in the field are to be understood that: still can make amendment or the part technical characterictic is equal to replacement the specific embodiment of the present invention; And not breaking away from the spirit of technical solution of the present invention, it all should be encompassed in the middle of the technical scheme scope that the present invention asks for protection.
Claims (19)
1. transaction processing system, it comprises:
Client service platform is used for information service business and associated user's business information is managed;
User terminal, this user terminal comprise from service client, describedly links to each other with client service platform from service client, is used to focus on user's business information.
2. transaction processing system according to claim 1 wherein saidly comprises from service client:
The customer service interface module links to each other with described client service platform, is used to realize the user's of described user terminal and client service platform business information mutual;
The business information memory module links to each other with described customer service interface module, is used to store user's business information.
3. transaction processing system according to claim 2, wherein in this user terminal, also comprise one or more applications client, describedly also comprise AIM from service client, this AIM links to each other with one or more applications client with described customer service interface module, is used to provide described information interaction between service client and applications client.
4. according to claim 2 or 3 described transaction processing systems, wherein saidly also comprise Subscriber Interface Module SIM from service client, this Subscriber Interface Module SIM links to each other with the business information memory module with described customer service interface module, is used to provide user and described information interaction between service client.
5. transaction processing system according to claim 4, wherein saidly also comprise the service order module from service client, this service order module links to each other with described AIM or Subscriber Interface Module SIM, and link to each other with the customer service interface module, be used to handle the request of the service order that receives, and send the request of service order by the customer service interface module to described client service platform.
6. transaction processing system according to claim 4, wherein saidly also comprise professional cancellation module from service client, this business cancellation module links to each other with described AIM or Subscriber Interface Module SIM, and link to each other with the customer service interface module, be used to handle the request of the business cancellation that receives, and send the request of professional cancellation by the customer service interface module to described client service platform.
7. transaction processing system according to claim 1, wherein said user terminal is for moving or fixed messaging device with communication function.
8. one kind shows the method for order business on user terminal, and it may further comprise the steps:
The Subscriber Interface Module SIM in service client of step a10, user terminal receives the request of checking the service order relation, and submits to the business information memory module;
Step a20, described business information memory module are sent the request of obtaining the service order relation data according to this request of checking the service order relation by the customer service interface module to client service platform;
Step a30, described client service platform are inquired about this user's service order relation data, and return described service order relation data by described customer service interface module to described business information memory module;
Step a40, Subscriber Interface Module SIM obtain described service order relation data and demonstration from described business information memory module.
9. the method for order business that on user terminal, shows according to claim 8, further comprising the steps of between wherein said step a10 and the step a20:
The default off-line of step a11, the inspection of described business information memory module is checked configuration information, judges whether this user terminal is that off-line is checked state, is execution in step a40 then, otherwise execution in step a20.
10. method for processing business, it may further comprise the steps:
When step b10, service order module or professional cancellation module receive the request of service order or professional cancellation, handle the request of this service order or professional cancellation, and send the request of service order or order cancellation by the customer service interface module to client service platform;
Step b20, described client service platform are ordered operation or order cancellation operation to this service execution by user, and amended user's order relations data are returned to described business information memory module by described customer service interface module;
Step b30, described business information memory module are upgraded according to described amended user's order relations data.
11. method for processing business according to claim 10, wherein, described step b20 also comprises step: described client service platform returns to AIM with amended user's order relations data by the customer service interface module.
12. method for processing business according to claim 10 is wherein, further comprising the steps of behind step b30: described Subscriber Interface Module SIM obtains described service order relation data and demonstration from described business information memory module.
13. method for processing business according to claim 10, wherein, specifically comprise before the described step b10: Subscriber Interface Module SIM receives the request of service order or professional cancellation, described Subscriber Interface Module SIM sends to the service order module with this service order request, or business cancellation request is sent to professional cancellation module.
14. method for processing business according to claim 11, specifically comprise before the wherein said step b10: the request of the interior business of order that AIM reception applications client is sent or cancellation applications client, described AIM sends to the service order module with this service order request, or business cancellation request is sent to professional cancellation module.
15. method for processing business according to claim 13 wherein, receives at described Subscriber Interface Module SIM before the request of service order or professional cancellation, comprising:
Described Subscriber Interface Module SIM receives the request of the business information of inquiry client service platform preservation;
Described customer service interface module is transmitted this query requests to client service platform;
Described client service platform is inquired about the business information that client service platform is preserved according to this query requests, and this business information that satisfies querying condition is returned described business information memory module by described customer service interface module;
Subscriber Interface Module SIM obtains described business information and the demonstration of satisfying querying condition from described business information memory module.
16. method for processing business according to claim 13 wherein, receives at described Subscriber Interface Module SIM before the request of service order or professional cancellation, comprising:
Described client service platform sends to the business information memory module with business information by the customer service interface module;
Subscriber Interface Module SIM obtains described business information and demonstration from described business information memory module.
17. according to claim 15 or 16 described method for processing business, wherein Subscriber Interface Module SIM obtains described service order relation data and shows from described business information memory module after, Subscriber Interface Module SIM receives the request that the user marks, comments on, recommends or subscribe to described business information, the customer service interface module sends to client service platform by the customer service interface with the request of described scoring, comment, recommendation or subscription, and described business information is carried out corresponding scoring, comment, recommendation or subscription operation.
18. the update method by the business information of client service platform initiation, it may further comprise the steps:
Step c10, when the service order relation data stored in the client service platform upgrades, described client service platform sends the notice that the service order relation data upgrades to the customer service interface module in service client of user terminal;
Step c20, customer service interface module are sent the request of upgrading the service order relation automatically or according to the affirmation instruction that Subscriber Interface Module SIM receives to described client service platform;
Step c30, described client service platform are inquired about user's order relations data of this user, and return described user's order relations data by described customer service interface module to described business information memory module;
Step c40, described business information memory module are upgraded according to described user's order relations data.
19. update method according to claim 18 is wherein, after described step c40, further comprising the steps of: described Subscriber Interface Module SIM obtains described service order relation data and demonstration from described business information memory module.
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| WO2010066168A1 (en) * | 2008-12-09 | 2010-06-17 | 中兴通讯股份有限公司 | System and method for updating subscription relationship of mobile phone television terminal |
| CN101626568B (en) * | 2008-07-11 | 2011-11-16 | 中国移动通信集团公司 | Method and device for acquiring service key |
| WO2011140904A1 (en) * | 2010-07-01 | 2011-11-17 | 华为技术有限公司 | Method for processing messages, device and application server thereof |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101626568B (en) * | 2008-07-11 | 2011-11-16 | 中国移动通信集团公司 | Method and device for acquiring service key |
| CN101674568B (en) * | 2008-09-11 | 2012-05-23 | 中兴通讯股份有限公司 | Integrated service management platform and service subscription method thereof |
| WO2010066168A1 (en) * | 2008-12-09 | 2010-06-17 | 中兴通讯股份有限公司 | System and method for updating subscription relationship of mobile phone television terminal |
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