CN101184054A - Method, system and server of implementing product or service reservation through network - Google Patents
Method, system and server of implementing product or service reservation through network Download PDFInfo
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- CN101184054A CN101184054A CNA200710079643XA CN200710079643A CN101184054A CN 101184054 A CN101184054 A CN 101184054A CN A200710079643X A CNA200710079643X A CN A200710079643XA CN 200710079643 A CN200710079643 A CN 200710079643A CN 101184054 A CN101184054 A CN 101184054A
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Abstract
The invention discloses a method, a system and a server for product or service reservation through network, wherein, the method is as follow: a reservation sentence is sent to a reservation server via a reservation information sending apparatus in instant message form; the received reservation sentence is analyzed to natural language by the reservation server, and the demand description information and the characteristic information of users is obtained; the product or service meeting the user demand is queried in the information database of product or service by the reservation server depending on the demand description information; the order is generated based on the queried description information of product or service and the characteristic information of users; the system comprises the reservation information sending apparatus and the reservation server; the product or service reservation server comprises a information interface module, a query module and an order generation module. The invention has the advantages of convenient and instant product or service reservation for users through the instant message, and simultaneous human resource saving for product or service providers.
Description
Technical field
The present invention relates to computer network field, relate in particular to a kind of method, system and server of realizing product or service subscription by network.
Background technology
In the prior art; the user carries out product or service subscription for convenience; product or service provider can disclose one or several subscribed telephone numbers to the user usually; the user finishes the reservation (as deciding meal, reserving hotel, make a reservation etc.) of product or service by dialing this subscribed telephone number by manual answering's mode.
When adopting aforesaid way to carry out product or service subscription, product supplier must adopt the mode of manually answering that user's subscribed telephone is handled, under the huge situation of subscribed telephone amount, adopt the mode of artificial treatment to be easy to make mistakes, and if when dialing the number of users of product subscribed telephone number simultaneously and surpassing the maximum number of user amount that this number can support, the user just can only constantly redial the number of this subscribed telephone so, thereby influences user's experience.
Another kind of popular product or service subscription mode at present is exactly online ordering, but present online ordering needs the user to land specific business website, and for example Taobao, www.eachnet.com etc. carry out online merchandise query and order, complex operation step.
Therefore need a kind of more convenient, inquiry and reservation that effective method carries out product or service.
Summary of the invention
The invention provides a kind of method, system and server of realizing product or service subscription by network, so that the user can send product or service subscription statement to subscription server by instant message, and subscription server can generate corresponding order automatically according to the reservation statement that receives.
Technical solution of the present invention comprises:
A kind of method by network realization product or service subscription comprises step:
A, subscription information dispensing device will be subscribed statement by instant message and send to subscription server;
B, subscription server are carried out the natural language parsing to the reservation statement that receives, and obtain user's requirement description information and user's characteristic information;
Product or service that C, subscription server are share the family demand according to described requirement description information inquiry character from product or service information repository, if inquire product or the service that meets user's request, then generate order according to the descriptor of product that inquires or service and user's characteristic information, otherwise, return the information of subscribing failure.
Preferable, described step B specifically comprises step:
Subscription server is carried out the Chinese word segmentation processing to the reservation statement that receives, and obtains word sequence, and sentence category feature speech and stop words are deleted from word sequence, and the keyword sequence of subscribing statement classified as in remaining word order;
Subscription server is determined user's requirement description information and user's characteristic information according to described keyword sequence.
Preferable, among the described step C, subscription server generates the order rear line and returns the order sign of subscribing prompt for successful information and generation;
Subscription server is further preserved the order that generates;
When subscription server is received the order query requests that the order personnel query sends, obtain corresponding order and return to the order personnel query according to the order sign of carrying in the request.
Preferable, comprise the title and the quantity of subscribing product or service in user's the requirement description information, comprise user's address and name in described user's the characteristic information.
Preferable, when subscription server is received product or information on services query statement, subscription server is carried out natural language to the query statement that receives and is resolved, obtain user's requirement description information, the product or the service of share the family demand according to this requirement description information inquiry character from product or service information repository return to the user with the product that inquires or the descriptor of service;
When subscription server is received product that the maintenance of information personnel send or information on services modify instruction, product or the information on services of storing in product or the service information repository carried out corresponding modification according to this instruction.
A kind of system by network realization product or service subscription comprises:
The subscription information dispensing device, the reservation statement that is used for the user is sent sends to subscription server by instant message;
Subscription server, being used for that the reservation statement that receives is carried out natural language resolves, obtain user's requirement description information and user's characteristic information, product or service according to described requirement description information inquiry character from product or service information repository share the family demand generate order according to the descriptor of product that inquires or service and user's characteristic information.
Preferable, described subscription information dispensing device also is used for the query statement that the user sends is sent to subscription server by instant message;
Described subscription server is used for that also the query statement that receives is carried out natural language and resolves, obtain user's requirement description information, the product or the service of share the family demand according to this requirement description information inquiry character from product or service information repository return to the subscription information dispensing device with the product that inquires or the descriptor of service.
Preferable, the order that described subscription server also is used for generating is saved in the sequence information storehouse, when receiving the order query requests that the order personnel query sends, from the sequence information storehouse, obtain corresponding order and return to the order personnel query according to the order sign of carrying in the request;
Described subscription server also is used to receive product or information on services modify instruction, according to this instruction product or the information on services of storing in product or the service information repository is carried out corresponding modification.
A kind of product or service subscription server comprise information interface module, enquiry module, natural language parsing module and order generation module, wherein,
The information interface module is used to receive product or the service subscription statement that the user sends, and it is transmitted to enquiry module;
Enquiry module, be used for that described reservation statement is sent to the natural language parsing module and carry out natural language and resolve, and the product or the service of share the family demand of requirement description information inquiry character from product or service information repository of the user who determines according to the natural language parsing module;
The natural language parsing module, the reservation statement that is used for enquiry module is received carries out the natural language dissection process, determines user's requirement description information and user's characteristic information;
The order generation module is used for generating order according to the descriptor of product that inquires or service and user's characteristic information, and the order that generates is preserved.
Preferable, described information interface module also is used to receive product or the service-seeking statement that the user sends, and it is transmitted to enquiry module;
Described enquiry module also is used for determining according to product or service-seeking statement user's requirement description information, the product or the service of share the family demand according to user's request descriptor inquiry character from product or service information repository return to the user with the product that inquires or the descriptor of service.
Preferable, also comprise:
The order enquiry module is used to receive the order query requests that the order personnel query sends, and obtains corresponding order and return to the order personnel query from the sequence information storehouse according to the order sign of carrying in the request.
Preferable, also comprise:
The maintenance of information module is used to receive product or the information on services modify instruction that the maintenance of information personnel send, and according to this instruction product or the information on services of storing in product or the service information repository is carried out corresponding modification.
Beneficial effect of the present invention is as follows:
In the technical solution of the present invention, the user sends product or service subscription statement by instant message to subscription server, subscription server is carried out the natural language parsing to product or the service subscription statement that receives, obtain user's requirement description information and user's characteristic information, product or service according to described requirement description information inquiry character from product or service information repository share the family demand generate order according to the descriptor of product that inquires or service and user's characteristic information.What the invention enables that the user can be convenient by instant message, instant carries out product or service subscription, needn't be again that always the line is busy is worried for subscribed telephone, the present invention has simultaneously reduced product or service provider's human input, for product or service provider have saved the great amount of manpower resource.Can make simultaneously instant communication user obtain abundant more network experience.
Description of drawings
Fig. 1 is a flow chart of realizing the method for product or service subscription by network according to of the present invention;
Fig. 2 is a structured flowchart of realizing the system of product or service subscription by network according to of the present invention;
Fig. 3 is the structured flowchart according to product of the present invention or service subscription server;
Fig. 4 is a kind of structured flowchart of realizing the system of fixed meal by network according to the embodiment of the invention.
Embodiment
The present invention is directed to the mode that subscribed telephone is dialed in the common employing of user in the prior art and carry out product or service subscription, and product or service provider must adopt the mode of manually the answering problem that phone is handled of ordering to the user, propose a kind ofly can carry out the natural language dissection process to product or the service subscription statement that the user sends, generate the technical scheme of respective orders automatically by network system.In the technical solution of the present invention, the user sends product or service subscription statement by instant message to subscription server, subscription server is carried out the natural language parsing to product or the service subscription statement that receives, obtain user's requirement description information and user's characteristic information, product or service according to described requirement description information inquiry character from product or service information repository share the family demand generate order according to the descriptor of product that inquires or service and user's characteristic information.The invention enables that the user can make things convenient for, the instant reservation of carrying out product or service, reduced product or service provider's human input.
Below in conjunction with each accompanying drawing the specific implementation process of technical solution of the present invention is carried out further detailed elaboration.
See also Fig. 1, this figure realizes the flow chart of the method for product or service subscription according to of the present invention by network, and its main implementation procedure is:
Step S10, user send product or service subscription statement by instant message to subscription server;
For example, the user sends food and drink by instant communication client to the food and drink subscription server and subscribes instruction, and content is " subscribe an A set meal, please deliver to S mansion the 10th buildings, telephone number 123456 ".
Step S11, subscription server are carried out the Chinese word segmentation processing to the reservation statement that receives, and obtain word sequence, and sentence category feature speech and stop words are deleted from word sequence, and the keyword sequence of subscribing statement classified as in remaining word order.
Step S12, subscription server are determined user's requirement description information and user's characteristic information according to the keyword sequence of subscribing statement, at least this subscribes the title and the quantity of product or service to comprise the user in described user's the requirement description information, can further include provider product or service, information such as the trade mark of product or service, the place of production, it is used for determining user's demand; The address and the name that comprise the user in described user's the characteristic information can further include Mobile Directory Number or other contact method, and it is used for determining the user that being convenient to businessman provides the products ﹠ services of reservation by it to the user.
Whether step S13, subscription server according to existing product or the service that meets user's request in described requirement description information inquiry product or the service information repository, if exist, and execution in step S15, otherwise, execution in step S14.
Step S14, subscription server are returned the information of subscribing failure to the user.
The product that step S15, subscription server basis inquire or the descriptor of service and user's characteristic information generate corresponding order, and return the sign of the order of subscribing prompt for successful information and generation to the user;
Preferable, in this step, subscription server is preserved the order that generates.
Step S16, product or service provider's order processing personnel handle this reservation of user according to the order that subscription server generates.
If among the above-mentioned steps S15, subscription server is preserved the order that generates, then subscription server can be obtained corresponding order and return to the order personnel query when receiving the order query requests that the order personnel query sends according to the order sign of carrying in the request.
The maintenance of information personnel upgrade product in product or the service information repository or information on services for convenience, when subscription server is received product that the maintenance of information personnel send or information on services modify instruction, can carry out corresponding modification to product or the information on services of storing in product or the service information repository among the present invention according to this instruction.
In addition, in order the user can be inquired about easily whether exist in product or the service information repository product or the service that meets self needs, the present invention further comprises when subscription server is received product that the user sends by instant message or service-seeking statement, subscription server is carried out the natural language parsing to product or the service-seeking statement that receives, obtain user's requirement description information, the product or the service of share the family demand according to this requirement description information inquiry character from product or service information repository return to the user with the product that inquires or the descriptor of service.
Realize the method for product or service subscription corresponding to the present invention is above-mentioned by network, the present invention and then proposed a kind of system and a kind of product or service subscription server of realizing product or service subscription by network.
See also Fig. 2, this figure realizes the structured flowchart of the system of product or service subscription according to of the present invention by network, and it mainly comprises subscription information dispensing device 20 and subscription server 30, wherein,
Subscription information dispensing device 20, the product or the service subscription statement that are used for the user is sent send to subscription server 30 by instant message;
Preferable, in order the user can be inquired about easily whether exist in product or the service information repository product or the service that meets self needs, product or service-seeking statement that described subscription information dispensing device 20 also is used for the user is sent send to subscription server 30 by instant message, described subscription server 30 is used for that also the product query statement that receives is carried out natural language and resolves, obtain user's requirement description information, the product or the service of share the family demand according to this requirement description information inquiry character from product or service information repository return to subscription information dispensing device 20 with the product that inquires or the descriptor of service.
Preferable, the order that order personnel query inquiry has for convenience generated, the order that described subscription server 30 also is used for generating is saved in the sequence information storehouse, when receiving the order query requests that the order personnel query sends, from the sequence information storehouse, obtain corresponding order and return to the order personnel query according to the order sign of carrying in the request.
Preferable, for convenience the maintenance of information personnel safeguard the product in product or the service information repository or information on services and upgrade, described subscription server 30 also is used to receive product or the information on services modify instruction that the maintenance of information personnel send, and according to this instruction product or the information on services of storing in product or the service information repository is carried out corresponding modification.
See also Fig. 3, this figure is the structured flowchart of product of the present invention or service subscription server, comprises information interface module 301, enquiry module 302, natural language parsing module 303 and order generation module 304, wherein,
Natural language parsing module 303, the reservation statement that is used for enquiry module 302 is received carries out the natural language dissection process, determines user's requirement description information and user's characteristic information;
Preferable, in order the user can be inquired about easily whether exist in product or the service information repository product or the service that meets self needs, described information interface module 301 also is used to receive product or the service-seeking statement that the user sends, and it is transmitted to enquiry module 302; Described enquiry module 302 also is used for determining according to the product query statement user's requirement description information, the product or the service of share the family demand according to user's request descriptor inquiry character from product or service information repository return to the user with the product that inquires or the descriptor of service.
Preferable, the order personnel query is to inquiring about the order that has generated for convenience, and described subscription server also comprises:
Preferable, the maintenance of information personnel safeguard the product in product or the service information repository or information on services and upgrade for convenience, and described subscription server also comprises:
Maintenance of information module 306 is used to receive product or the information on services modify instruction that the product information attendant sends, and according to this instruction product or the information on services of storing in the information bank is carried out corresponding modification.
Below by certain meal system and the process of utilizing this system to carry out deciding meal said method of the present invention and system are described in more detail.
See also Fig. 4, this figure is a kind of structured flowchart by the fixed system of eating of network realization according to the embodiment of the invention, and it mainly comprises:
Subscription information dispensing device 40, the food and drink that is used for that the user is sent is subscribed statement and is sent to food and drink subscription server 50 by instant message;
Food and drink subscription server 50, be used for that statement is subscribed in the food and drink that receives and carry out the natural language parsing, obtain user's requirement description information and user's characteristic information, according to the described requirement description information food and drink that inquiry character share the family demand from the catering information storehouse, generate order according to the descriptor of the food and drink that inquires and user's characteristic information.
Wherein, food and drink subscription server 50 comprises information interface module 501, enquiry module 502, natural language understanding module 503, order generation module 504 and order processing module 505, wherein,
Natural language understanding module 503, be responsible for that statement is subscribed in food and drink and carry out natural language understanding, from food and drink reservation statement, extract the sentence trunk of forming by keyword, and other semantic informations, determine user's requirement description information and user's characteristic information with this.
Preferable, the maintenance of information personnel safeguard the catering information in the catering information storehouse and upgrade for convenience, described food and drink subscription server 50 also comprises:
Maintenance of information module 506 is used to receive the catering information modify instruction that the maintenance of information personnel send, and according to this instruction the catering information of storing in the catering information storehouse is carried out corresponding modification.
Below the user is illustrated by the detailed process that instant message carries out deciding meal:
User S lands instant communication client, to the food and drink subscription server in certain dining room send content for " what Sichuan cuisine is arranged? " instant message, enquiry module 502 calls natural language understanding module 503 and understands this sentence, reasoning is searched in the catering information storehouse, return " C1, characteristic vvv, X unit; C2, characteristic vvv, Y unit ... .. "; user S sends " fixed C1 "; natural language understanding module 503 finds that user S do not provide contact method; just return " may I ask your address and phone? " S sends address and the phone of oneself, these information are sent to order generation module 504 by enquiry module 502, order generation module 504 generates corresponding order, and this order write order database with specific form, notify the staff to have new order to arrive by order processing module 505 then.
Obviously, those skilled in the art can carry out various changes and modification to the present invention and not break away from the spirit and scope of the present invention.Like this, if of the present invention these are revised and modification belongs within the scope of claim of the present invention and equivalent technologies thereof, then the present invention also is intended to comprise these changes and modification interior.
Claims (12)
1. the method by network realization product or service subscription is characterized in that, comprises step:
A, subscription information dispensing device will be subscribed statement by instant message and send to subscription server;
B, subscription server are carried out the natural language parsing to the reservation statement that receives, and obtain user's requirement description information and user's characteristic information;
Product or service that C, subscription server are share the family demand according to described requirement description information inquiry character from product or service information repository, if inquire product or the service that meets user's request, then generate order according to the descriptor of product that inquires or service and user's characteristic information, otherwise, return the information of subscribing failure.
2. the method by network realization product or service subscription as claimed in claim 1 is characterized in that described step B specifically comprises step:
Subscription server is carried out the Chinese word segmentation processing to the reservation statement that receives, and obtains word sequence, and sentence category feature speech and stop words are deleted from word sequence, and the keyword sequence of subscribing statement classified as in remaining word order;
Subscription server is determined user's requirement description information and user's characteristic information according to described keyword sequence.
3. the method by network realization product or service subscription as claimed in claim 1 is characterized in that, among the described step C, subscription server generates the order rear line and returns the order sign of subscribing prompt for successful information and generation;
Subscription server is further preserved the order that generates;
When subscription server is received the order query requests that the order personnel query sends, obtain corresponding order and return to the order personnel query according to the order sign of carrying in the request.
4. the method by network realization product or service subscription as claimed in claim 1 or 2 is characterized in that, comprises the title and the quantity of subscribing product or service in user's the requirement description information, comprises user's address and name in described user's the characteristic information.
5. the method that realizes product or service subscription by network as claimed in claim 1, it is characterized in that, when subscription server is received product or information on services query statement, subscription server is carried out natural language to the query statement that receives and is resolved, obtain user's requirement description information, the product or the service of share the family demand according to this requirement description information inquiry character from product or service information repository return to the user with the product that inquires or the descriptor of service;
When subscription server is received product that the maintenance of information personnel send or information on services modify instruction, product or the information on services of storing in product or the service information repository carried out corresponding modification according to this instruction.
6. the system by network realization product or service subscription is characterized in that, comprising:
The subscription information dispensing device, the reservation statement that is used for the user is sent sends to subscription server by instant message;
Subscription server, being used for that the reservation statement that receives is carried out natural language resolves, obtain user's requirement description information and user's characteristic information, product or service according to described requirement description information inquiry character from product or service information repository share the family demand generate order according to the descriptor of product that inquires or service and user's characteristic information.
7. the system by network realization product or service subscription as claimed in claim 6 is characterized in that,
Described subscription information dispensing device also is used for the query statement that the user sends is sent to subscription server by instant message;
Described subscription server is used for that also the query statement that receives is carried out natural language and resolves, obtain user's requirement description information, the product or the service of share the family demand according to this requirement description information inquiry character from product or service information repository return to the subscription information dispensing device with the product that inquires or the descriptor of service.
8. the system that realizes product or service subscription by network as claimed in claim 6, it is characterized in that, the order that described subscription server also is used for generating is saved in the sequence information storehouse, when receiving the order query requests that the order personnel query sends, from the sequence information storehouse, obtain corresponding order and return to the order personnel query according to the order sign of carrying in the request;
Described subscription server also is used to receive product or information on services modify instruction, according to this instruction product or the information on services of storing in product or the service information repository is carried out corresponding modification.
9. product or service subscription server is characterized in that, comprise information interface module, enquiry module, natural language parsing module and order generation module, wherein,
The information interface module is used to receive product or the service subscription statement that the user sends, and it is transmitted to enquiry module;
Enquiry module, be used for that described reservation statement is sent to the natural language parsing module and carry out natural language and resolve, and the product or the service of share the family demand of requirement description information inquiry character from product or service information repository of the user who determines according to the natural language parsing module;
The natural language parsing module, the reservation statement that is used for enquiry module is received carries out the natural language dissection process, determines user's requirement description information and user's characteristic information;
The order generation module is used for generating order according to the descriptor of product that inquires or service and user's characteristic information, and the order that generates is preserved.
10. product as claimed in claim 9 or service subscription server is characterized in that,
Described information interface module also is used to receive product or the service-seeking statement that the user sends, and it is transmitted to enquiry module;
Described enquiry module also is used for determining according to product or service-seeking statement user's requirement description information, the product or the service of share the family demand according to user's request descriptor inquiry character from product or service information repository return to the user with the product that inquires or the descriptor of service.
11. product as claimed in claim 9 or service subscription server is characterized in that, also comprise:
The order enquiry module is used to receive the order query requests that the order personnel query sends, and obtains corresponding order and return to the order personnel query from the sequence information storehouse according to the order sign of carrying in the request.
12. product as claimed in claim 9 or service subscription server is characterized in that, also comprise:
The maintenance of information module is used to receive product or the information on services modify instruction that the maintenance of information personnel send, and according to this instruction product or the information on services of storing in product or the service information repository is carried out corresponding modification.
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| Application Number | Priority Date | Filing Date | Title |
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| CNA200710079643XA CN101184054A (en) | 2007-02-28 | 2007-02-28 | Method, system and server of implementing product or service reservation through network |
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| Application Number | Priority Date | Filing Date | Title |
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| CNA200710079643XA CN101184054A (en) | 2007-02-28 | 2007-02-28 | Method, system and server of implementing product or service reservation through network |
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| CN101184054A true CN101184054A (en) | 2008-05-21 |
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| CNA200710079643XA Pending CN101184054A (en) | 2007-02-28 | 2007-02-28 | Method, system and server of implementing product or service reservation through network |
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Cited By (16)
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| CN102567865A (en) * | 2010-12-08 | 2012-07-11 | 上海虹迪物流配送有限公司 | Electronic packing list distribution information processing method and apparatus thereof |
| CN103701872A (en) * | 2013-12-11 | 2014-04-02 | 深圳市众鸿科技股份有限公司 | Vehicle-mounted terminal, meal ordering business center, meal ordering inquiry and reservation system and method |
| CN105306344A (en) * | 2015-09-30 | 2016-02-03 | 阿里巴巴集团控股有限公司 | Information processing method and device |
| CN105677635A (en) * | 2015-12-29 | 2016-06-15 | 聚熵信息技术（上海）有限公司 | Method, device and system for natural languages interaction |
| CN106056424A (en) * | 2015-12-21 | 2016-10-26 | 小菜儿成都信息科技有限公司 | Agricultural product voice rapid ordering system |
| CN106470229A (en) * | 2015-08-19 | 2017-03-01 | 阿里巴巴集团控股有限公司 | A kind of service related information processing method and processing device |
| CN106548358A (en) * | 2016-11-22 | 2017-03-29 | 美的集团股份有限公司 | Conversation processing method and device |
| CN107194756A (en) * | 2017-04-17 | 2017-09-22 | 李凌晖 | The method and full dose service system of full dose service are provided |
| CN108306851A (en) * | 2017-03-28 | 2018-07-20 | 腾讯科技（深圳）有限公司 | Information acquisition method, providing method, apparatus and system |
| CN108304153A (en) * | 2017-03-02 | 2018-07-20 | 腾讯科技（深圳）有限公司 | Voice interactive method and device |
| WO2018157721A1 (en) * | 2017-03-02 | 2018-09-07 | 腾讯科技（深圳）有限公司 | Method for acquiring and providing information, device, system and storage medium |
| CN109191225A (en) * | 2018-07-02 | 2019-01-11 | 阿里巴巴集团控股有限公司 | Order generation method, device, order processing method and server |
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| CN111582526A (en) * | 2018-07-05 | 2020-08-25 | 北京嘀嘀无限科技发展有限公司 | Network appointment order processing method, device, equipment and computer readable storage medium |
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| CN117252730A (en) * | 2023-11-17 | 2023-12-19 | 浙江口碑网络技术有限公司 | Service subscription processing system, service subscription information processing method and device |
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| CN102567865A (en) * | 2010-12-08 | 2012-07-11 | 上海虹迪物流配送有限公司 | Electronic packing list distribution information processing method and apparatus thereof |
| CN103701872A (en) * | 2013-12-11 | 2014-04-02 | 深圳市众鸿科技股份有限公司 | Vehicle-mounted terminal, meal ordering business center, meal ordering inquiry and reservation system and method |
| CN106470229A (en) * | 2015-08-19 | 2017-03-01 | 阿里巴巴集团控股有限公司 | A kind of service related information processing method and processing device |
| CN106470229B (en) * | 2015-08-19 | 2019-10-01 | 阿里巴巴集团控股有限公司 | A kind of service related information processing method and processing device |
| CN105306344A (en) * | 2015-09-30 | 2016-02-03 | 阿里巴巴集团控股有限公司 | Information processing method and device |
| CN105306344B (en) * | 2015-09-30 | 2018-11-06 | 钉钉控股（开曼）有限公司 | Information processing method and device |
| CN106056424A (en) * | 2015-12-21 | 2016-10-26 | 小菜儿成都信息科技有限公司 | Agricultural product voice rapid ordering system |
| CN105677635A (en) * | 2015-12-29 | 2016-06-15 | 聚熵信息技术（上海）有限公司 | Method, device and system for natural languages interaction |
| CN106548358A (en) * | 2016-11-22 | 2017-03-29 | 美的集团股份有限公司 | Conversation processing method and device |
| WO2018157721A1 (en) * | 2017-03-02 | 2018-09-07 | 腾讯科技（深圳）有限公司 | Method for acquiring and providing information, device, system and storage medium |
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