CN101141526B - Method of implementing voice navigation - Google Patents

Method of implementing voice navigation Download PDF

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CN101141526B
CN101141526B CN2006101291090A CN200610129109A CN101141526B CN 101141526 B CN101141526 B CN 101141526B CN 2006101291090 A CN2006101291090 A CN 2006101291090A CN 200610129109 A CN200610129109 A CN 200610129109A CN 101141526 B CN101141526 B CN 101141526B
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voice
node
voice navigation
user
tree
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CN101141526A (en
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龙显军
李庆艳
张文安
张玉岚
杨光
尹梅
张湘东
赵德欣
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China Telecom Corp Ltd
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China Telecom Corp Ltd
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Abstract

The present invention relates to a method for realizing a voice navigation, which provides a voice navigation function through a telephone interactive voice answering flow or the Internet, wherein, the method comprises the following procedures: a navigational tree is disposed by utilizing the voice navigation menu setting template; a voice navigational tree structure is designed, and the operation to each branch and each node in the navigational tree are disposed; when the client enters through the telephone interactive voice answering or the Internet, the aeronautical system performs the preset disposal according to the disposition of the navigational tree, wherein, the entire service control flow of the voice aeronautical system adopts the international standard protocol. The setting of the voice navigation function is flexible, and pointed to each client, a menu in different levels can be customized, and different operation function can be customized to the menu in each level.

Description

Realize the method for Voice Navigation
Technical field
The present invention relates to realize the method for Voice Navigation, more specifically, relate to the method that realizes Voice Navigation by plurality of access modes such as phone interactive voice response (IVR) flow process/the Internets.
Background technology
Telecommunications industry is growing at present, and client's demand is also more and more various.For increasing professional attraction, strengthen the market competitiveness, it is more and more higher to share professional cry for the calling and called that possess the Voice Navigation function.Main feature:
Figure G061C9109020060918D000011
Professional user can be in some places or different zones have several terminated lines, but an all available universal telephone number puts through, and calling received called accordingly according to the zone of giving orders or instructions of caller.
Figure G061C9109020060918D000012
Service-user can also carry out the setting of some personalizations, increases multi-service user's voice navigation feature; Dial the service-user number as the user, just can enter the voice flow of service-user definition, the calling subscriber can select according to voice suggestion, realizes consulting enterprises service information, inquiring enterprise service network information, inquiring enterprise product information, complains functions such as suggestion, switching manual service.
Yet, the speech guide system of some realizations of field of telecommunications at present, its navigation menu is all fixed for all users, can't realize the menu at each customization different levels, to every grade of operating function that menu customization is different.
And more existing Voice Navigation function setting underactions can't satisfy the demands; And major part is developed on voice platform, use be inner proprietary protocol, transplant difficulty.
Summary of the invention
In order to overcome above-mentioned defective of the prior art, the invention provides a kind of method that realizes Voice Navigation, the Voice Navigation function setting in this method is flexible, and can be at the menu of each customization different levels, to every grade of operating function that menu customization is different.
According to the present invention, a kind of method that realizes Voice Navigation is provided, it provides the Voice Navigation function by phone interactive voice answering flow or the Internet, and wherein this method comprises the steps: to use voice navigation menu setting template to dispose navigation tree; Design Voice Navigation tree structure, and the operation of each branch and node in the configuration navigation tree; When the user entered by phone interactive voice response or interconnected network mode, navigation system was carried out predetermined processing according to the configuration in the navigation tree, wherein, and the professional control flow of whole Voice Navigation tree the agreement of all adopting international standards.
In addition, also relate in the method for the present invention: the definition of Voice Navigation tree; The configuration of Voice Navigation tree.
The present invention realizes that the method for Voice Navigation mainly is in order to satisfy the Voice Navigation function, just the custom feature of voice flow.Mainly satisfy following demand:
Personalized speech information can define enterprise's voice content (can be that advertising words or enterprise are introduced) separately according to demand;
Figure G061C9109020060918D000022
Provide menu nested function, select to enter subordinate's menu by button;
Figure G061C9109020060918D000023
Switching manual service function when the user selects the manual service of transferring, connects the manual service number of service-user registration;
Figure G061C9109020060918D000024
Information searching function, but information such as the enterprise that the inquiry business user provides, product.Product information can be inquired about by classification such as model, product lines;
By Voice Navigation, can realize that user recording message is transferred, received to advertisement broadcast, voice automatically and function such as information inquiry is provided to the user.
Voice Navigation advance compared with prior art
1. application
Existing employing tree structure navigates on the computer systems such as being mainly used in the Internet, the rare field of telecommunications that is used for; Have the part what is called in voice system, to accomplish Voice Navigation, use be special voice platform is finished, rather than adopt standard agreement to finish.
The Voice Navigation technology of mentioning in this method is to adopt the Signaling System Number 7 agreement of standard and the Intelligent Network Application Protocol (intelligent network application protocol) of standard to realize in the voice field of telecommunication system first.The agreement of adopting international standards Intelligent Network Application Protocol is as the exploitation basic agreement, and what develop is professional portable strong, and applicability is wide.
Such as playback operation for each node, be to adopt among the INAP PA of standard to operate to finish, can control switch by this PA and play the voice that are provided with.And voice platform then is to finish by the voice plate that internal agreement drives in the voice platform.Because be internal agreement, so when being transplanted to other voice platform, just need remodify original business.Adopt standard agreement to develop, just do not have this problem when transplanting, any switch can be supported standard agreement, and is portable so just high.
2. flexibility
The speech guide system of some realizations of field of telecommunications at present, its navigation menu is all fixed for all users, can't realize the menu at each customization different levels, to every grade of operating function that menu customization is different.
The Voice Navigation technology that this method platform is mentioned has then broken through above restriction, has realized that really the different user menu customizes voluntarily, thereby realizes the requirement of personalized speech navigation menu, and needn't stick to the restriction of system.
Description of drawings
Accompanying drawing 1 shows voice navigation menu setting template figure of the present invention.
Accompanying drawing 2 shows voice navigation menu process chart of the present invention
Embodiment
Specifically describe the embodiment that the present invention realizes the method for Voice Navigation below in conjunction with accompanying drawing, wherein same or analogous drawing reference numeral is represented same or analogous parts.
On intelligent network platform, adopt the Intelligent Network Application Protocol of standard to develop professional control flow, the then playback by standard in the Intelligent Network Application Protocol of the concrete operations of each node, collect the digits and signaling such as connection commands the switch cooperation to finish according to service needed.
The present invention realizes that the method for Voice Navigation provides the Voice Navigation function by phone IVR flow process or the Internet, comprising the design of Voice Navigation tree, configuration; And advertisement, voice switching automatically, message just recorded and information searching function are play in realization.
At first, dispose each branch and the leaf node of navigation tree by the method for template, whether can dispose this node on each node of Voice Navigation tree is finish node, information such as resource such as the action type on this node, the needed voice of operation, thereby the control flow of each branch of definite whole Voice Navigation tree;
Then, after the user inserts speech guide system by voice or interconnected network mode, the branch of corresponding service number is sought according to the service number difference of user input by system on the Voice Navigation tree, come to provide corresponding service for the user according to the configuration of each node in the branch.(can be playback, collect the digits, play advertisement or be transferred to functions such as particular number)
Tree is adopted in the design of Voice Navigation among the present invention, for the level of setting without limits.At each service number, can dispose an independently tree.
On each node of Voice Navigation tree, can be configured in action and the required related resource of execution action that this node regulation is carried out.On each node configurable actions speech play is arranged, collect the user input, connect particular number, carry out information inquiry, recording etc., configurable related resource has voice resource, number resource, recording file etc.The attribute configuration of each node also comprises information such as menu level, with the previous menu relation, whether belongs to leaf node.
After navigation system finds corresponding Voice Navigation tree, begin navigation tree is traveled through from root node, and carry out the action that each node is set, until the leaf node of selected Voice Navigation tree branch.If the action that performed node is set is a speech play, then system's control tone playing equipment is play the voice resource file of setting at this node to the user; If the action that performed node is set is for connecting particular number, then system is that user number connects the number that is provided with, and finishes calling; If the action that performed node is set is information inquiry, then the system queries respective data sources obtains the result and feeds back to the user; If the action that performed node is set is recording, then the system start-up sound pick-up outfit is recorded and is deposited to the recording file that is provided with.
By above process, system not only can finish the broadcast step by step of voice messaging, also can realize functions such as tone information in the playing process and call forwarding.
In addition, in the method for the invention, adopted international standard protocol: the professional control flow of whole Voice Navigation tree uses the intelligent network Intelligent Network Application Protocol of standard to finish, and follows international standard protocol.According to the Voice Navigation business that standard agreement is finished, can be transplanted to easily on the intelligent network Anywhere.
Particularly, as shown in Figure 1, at first dispose the operation of corresponding menu for the service-user number.The function of the menu of this grade shown in the figure is that the voice of playing regulation just turn back to Previous Menu afterwards.In this template, the interface can be set, out of Memory such as all right configured voice numbering, descriptor, menu level.Each service-user number, corresponding Voice Navigation tree, each level of tree can be done similar configuration respectively, can also dispose other operations such as collecting the digits, connect number.
When in the template shown in the accompanying drawing 1, after the one-level level was finished the configuration of whole Voice Navigation tree, the incidence relation between the structure of this Voice Navigation tree, every grade of menu, the action type of every grade of menu correspondence, the various information such as voice that are associated were recorded in the system.
Accompanying drawing 2 is voice navigation menu process charts of the present invention, and its concrete handling process is as follows:
In step S0, enter speech guide system, call business Subscriber Number A.When this service-user number was called out, in step S1, the menu sign of this service-user number correspondence can be inquired about by system in database, and the menu value of working as pre-treatment is set to root vegetables monodrome 1, that is, and and CurMenulID=1.In step S2, in system action type, the voice messaging of this current menu sign of inquiry CurMenulID correspondence, number etc. continues.
Checked operation types value in step S4, and, carry out different operations according to different action types.This understands than being easier to those skilled in the art, therefore only it is done simple description below.
Figure G061C9109020060918D000051
When action type is when playing voice, then play the voice messaging that inquires, turn back to previous menu then;
Figure G061C9109020060918D000052
When the action type sign indicating number when playing voice and collecting user's input information, then play the voice messaging that inquires, and collect user's input information, and the user is made up by prompting input information and the current set of menu value, form next step the current set of menu value, and proceed to step S2;
Figure G061C9109020060918D000053
When action type when returning Previous Menu, then directly return menu;
Figure G061C9109020060918D000054
When action type when returning main menu, then get back to step S1;
Figure G061C9109020060918D000055
When action type continues for carrying out number, then the number that checks out is routed to the destination Mobile Station International ISDN Number of setting.
In sum, realize having used a series of schemes based on the Voice Navigation tree in the above-mentioned execution mode of method of Voice Navigation in the present invention, its method is as follows:
1. adopt the Intelligent Network Application Protocol of standard to finish business control and the call control procedure of Voice Navigation tree.In the business development process of Voice Navigation tree, playback, collect the digits, each control mode such as connection all finishes by Intelligent Network Application Protocol, control also is to finish by intelligent network standard agreement commander switch for the business in the calling procedure, rather than finishes by some self-defining inside story control voice plates and so on.
2. dispose each branch and the leaf node of navigation tree by the method for template.Whether be finish node, information such as resource such as the action type on this node, the needed voice of operation, thereby the control flow of each branch of definite whole Voice Navigation tree if on each node of Voice Navigation tree, can dispose this node.
A) tree is adopted in the design of Voice Navigation, for the level of setting without limits.At each service number, can dispose an independently tree.
B) on each node of Voice Navigation tree, can be configured in action and the required related resource of execution action that this node regulation is carried out.On each node configurable actions speech play is arranged, collect the user input, connect particular number, carry out information inquiry, recording etc., configurable related resource has voice resource, number resource, recording file etc.The attribute configuration of each node also comprises information such as menu level, with the previous menu relation, whether belongs to leaf node.
3. after the user inserts speech guide system by voice or interconnected network mode, system is according to the service number difference of user's input, on Voice Navigation tree, seek the branch of corresponding service number, come to provide corresponding service (can be playback, collect the digits, play advertisement or be transferred to function such as particular number) for the user according to the configuration of each node in the branch.
A) system finds after the corresponding Voice Navigation tree, begins navigation tree is traveled through from root node, and carries out the action that each node is set, until the leaf node of selected Voice Navigation tree branch.If the action that performed node is set is a speech play, then system's control tone playing equipment is play the voice resource file of setting at this node to the user; If the action that performed node is set is for connecting particular number, then system is that user number connects the number that is provided with, and finishes calling; If the action that performed node is set is information inquiry, then the system queries respective data sources obtains the result and feeds back to the user; If the action that performed node is set is recording, then the system start-up sound pick-up outfit is recorded and is deposited to the recording file that is provided with.
Although present invention is described, foregoing description the invention is not restricted to above-mentioned specific descriptions in conjunction with the accompanying drawings just for illustrative purposes.Those of ordinary skills can carry out various changes and not break away from spirit of the present invention it, and protection scope of the present invention is limited by the accompanying Claim book.

Claims (7)

1. method that realizes Voice Navigation, it provides the Voice Navigation function by phone interactive voice answering flow or the Internet, and wherein this method comprises the steps:
Use voice navigation menu setting template to dispose navigation tree;
Design Voice Navigation tree structure, and the operation of each branch and node in the configuration navigation tree, on each node of Voice Navigation tree, be configured in action and the required related resource of execution action that this node regulation is carried out, the action of configuration has speech play, collects user's input, connects particular number, carries out information inquiry, recording, and the related resource of configuration has voice resource, number resource, recording file;
When the user enters by phone interactive voice response or interconnected network mode, navigation system is according to the service number difference of user's input, on Voice Navigation tree, seek the branch of corresponding service number, the preliminary treatment that puts rules into practice according to the configuration of each node in the branch in the navigation tree
Wherein, the professional control flow of whole Voice Navigation tree the agreement of all adopting international standards.
2. method according to claim 1, the step that wherein disposes navigation tree customizes at each user.
3. method according to claim 1, wherein said agreement are the Intelligent Network Application Protocol of standard.
4. according to each described method in the claim 1～3,, dispose an independently tree wherein at each service number.
5. according to each described method in the claim 1～3, wherein after the user inserted speech guide system, speech guide system came to provide corresponding service for the user according to the configuration of each node in the branch.
6. method according to claim 5, wherein said service comprise playback, collect the digits, play advertisement or are forwarded to particular number.
7. according to each described method in the claim 1～3, wherein finish playback in the business control of Voice Navigation tree, collect the digits, connect control, and control by the business that the intelligent network standard agreement commands switch to finish in the calling procedure by Intelligent Network Application Protocol.
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CN102045303B (en) * 2009-10-19 2015-06-03 中兴通讯股份有限公司 Voice guidance method and system based on SIP (Session Initiation Protocol)
CN102271194B (en) * 2010-06-04 2014-12-10 中兴通讯股份有限公司 Interactive voice response service development method and system
CN102790834A (en) * 2011-05-18 2012-11-21 中兴通讯股份有限公司 Implement method of interactive voice response, device and interactive voice response system
WO2018176705A1 (en) * 2017-04-01 2018-10-04 华为技术有限公司 Method and apparatus for voice service response

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Publication number Priority date Publication date Assignee Title
CN1510896A (en) * 2002-12-20 2004-07-07 �Ҵ���˾ Communication method and system between user and alternate phonic acknowledge application
CN1512747A (en) * 2002-12-27 2004-07-14 联想(北京)有限公司 Telephone voice interactive system and its realizing method

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1510896A (en) * 2002-12-20 2004-07-07 �Ҵ���˾ Communication method and system between user and alternate phonic acknowledge application
CN1512747A (en) * 2002-12-27 2004-07-14 联想(北京)有限公司 Telephone voice interactive system and its realizing method

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