CN101123548A - An information service method and system in instant communication - Google Patents
An information service method and system in instant communication Download PDFInfo
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- CN101123548A CN101123548A CNA2006101095502A CN200610109550A CN101123548A CN 101123548 A CN101123548 A CN 101123548A CN A2006101095502 A CNA2006101095502 A CN A2006101095502A CN 200610109550 A CN200610109550 A CN 200610109550A CN 101123548 A CN101123548 A CN 101123548A
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Abstract
The present invention relating to the transmission of instant messages discloses an information service method and a system and realizes that a user can build a communication connection with a server end without knowing the communication ID of the server end and that the content of messages is only displayed in the message windows of both communication parties. The method includes three steps. Firstly, a user client and a service client log in; secondly, a server assigns the service client to the user client sending a request and seeks a logging-in service client, if found, then the user client builds a communication connection with the service client, and if not found, then the server notifies the user client; finally, after the communication connection is built, the user client obtains information data from the service client. By applying an assignment mechanism, a communication connection between clients of instant communication can be flexibly built, and a user can conveniently and timely obtains the needed information in the application of information service.
Description
Technical field
The present invention relates to instant message and transmit, particularly relate to the method and system that information service is provided under instant communication modes.
Background technology
Now, get more and more, be very easy to user's online communation with the MSN of the Internet as basic platform.The instant messaging technology has realized the real-time communication between client, common instant messaging mode is: the client that MSN is installed all has the contacts list of oneself, by clicking online user name in the tabulation, in the window of newly opening, import message content, can carry out instant messaging communication with described user.As MSNs such as QQ, MSN commonly used, realize the instant chat function by adding the contact person.Present this communication modes, the both sides of communication must know the communication ID of sign the other side identity, as information such as user name, accounts, add the other side's user name in contacts list separately, both sides just can establish a communications link, and promptly Tong Xin both sides know each other on the net.
Also have a kind of common instant messaging mode: the client of mutual communication needn't establish a communications link by adding the contact person, the message of client input shows in a public message window, can be seen by other a plurality of on-line client users, the message window of each client can be regarded described public message window as, and therefore a plurality of clients can be carried out message communicating simultaneously.As adding group's chat mode in the MSNs such as QQ, the user can carry out information interchange with other a plurality of online users after entering the chat group in same message window.
Above-mentioned first kind of mode, the both sides of communication need know that the other user's name establishes a communications link, and just can carry out instant messaging; Message content between second way communication customer end all is presented at the public message window, and demonstrates the user name that sends message.Described dual mode can satisfy instant messaging demand in most cases, but do not need or do not allow to know the other user's name some communication one side, and underground of message content is under the situation of communicating pair transmission, just can't realize both sides' instant messaging, need set up a kind of new-type instant messaging mode.
At information service field, the service side of multiple information on services is provided, usually arrange a plurality of service ends for the user provides in time, service accurately, for guaranteeing the user and serving provider's information security separately, and the promptness of service, the user when service side obtains information on services, provides the service end of information unfixing at every turn.Present settling mode is to link up by phone, concerns under the uncertain situation user and service end, realizes the user and serves the real-time of provider and exchange.But this mode is subjected to factor affecting speech qualities such as external environment or circuit easily.For raising information is obtained effect and efficient, information service is applied in instant messaging field based on the Internet, thereby improves the deficiency that the telephone communication mode is brought.
But based on the information service of instant messaging, when the user obtained information needed from information providing, because service end is fixing, user side did not also know to provide for it service end communication ID of service; And because service side is the information on services difference that the user of different rights provides, it is covert having the information that the user of certain authority obtains to service side, and promptly some message content can not show at the public message window.As previously mentioned, existing instant messaging technology can't satisfy above-mentioned communicating requirement simultaneously, therefore needs the information service method under a kind of instant messaging mode of realization, and information service is provided in internet communication.
Summary of the invention
Technical problem to be solved by this invention is implementation method and the system that a kind of information service is provided under instant communication modes, solve the user simultaneously and do not know that service end communication ID can establish a communications link with service end, and the problem that only shows at the message window of communicating pair of message content.
For solving the problems of the technologies described above, the invention provides the information service method in a kind of instant messaging, comprising:
Subscription client sends service request;
The corresponding default allocation strategy of server is set up communicating to connect between subscription client and service client for sending requesting users client distribution services client;
The subscription client that establishes a communications link obtains information data to service client.
Wherein, carry out described allocation strategy according to following steps: the respective user authority is searched service client; The service client of described respective user authority is according to the subscription client number grouping that is establishing a communications link, a group of selecting minimum number; The subscription client number grouping that in described group, service client is established a communications link in the section to schedule, a group of selecting minimum number; In described group, select a service client at random.
Wherein, carry out following steps and obtain information data: subscription client sends message, and server is sent to described message the service client that establishes a communications link with described subscription client; Corresponding at least one subscription client of service client sends the message that comprises the ID that communicates by letter, and server is sent to described message the subscription client of corresponding ID.
Preferably, also comprise:, directly establish a communications link when described subscription client sends request in the section at the fixed time once more with the client of login service of binding with subscription client and the binding of the service client that finds.
Wherein, described service client provides information data in the section at the fixed time.
Wherein, described service client provides artificial information service.
The present invention also provides the information service system in a kind of instant messaging, comprises instant communication client and server of instant message, it is characterized in that, also comprises information management server and database:
Instant communication client is used for carrying out transmission of messages with described server of instant message, comprises first communicating terminal and second communicating terminal, and described first communicating terminal obtains information data to second communicating terminal;
Server of instant message is used for carrying out transmission of messages with described information management server, transmits the communication information between described instant communication client and the information management server;
Database is used to preserve the information that communicates to connect between first communicating terminal and second communicating terminal;
Information management server is used for corresponding default allocation strategy and distributes second communicating terminal for first communicating terminal that sends request, sets up communicating to connect between first communicating terminal and second communicating terminal; The information that communicates to connect in the corresponding described database is transmitted the communication information between first communicating terminal and second communicating terminal.
Wherein, described allocation strategy comprises: the authority of corresponding first communicating terminal is searched second communicating terminal; Second communicating terminal of described corresponding authority is according to the first communicating terminal number grouping that is establishing a communications link, a group of selecting minimum number; The first communicating terminal number grouping that in described group, second communicating terminal is established a communications link in the section to schedule, a group of selecting minimum number; In described group, select one second communicating terminal at random.
Preferably, described database is also preserved the binding information of first communicating terminal and second communicating terminal that finds, directly establishes a communications link with second communicating terminal of binding when described first communicating terminal sends request in the section at the fixed time once more.
Wherein, described forwarding comprises: search the information that communicates to connect in the described database, the forwards that first communicating terminal is sent is to corresponding second communicating terminal; Corresponding at least one first communicating terminal of described second communicating terminal, the forwards that comprises the ID that communicate by letter that second communicating terminal is sent is first communicating terminal of corresponding ID extremely.
Compared with prior art, the present invention has the following advantages:
At first, adopt distribution mechanism to set up communicating to connect between instant communication client, each communication all is that the subscription client that sends a request message in time distributes a service client, and the user does not need to know that service end communication ID just can establish a communications link with service side like this.Described instant messaging mode can be set up communicating to connect between client neatly, makes things convenient for the user in time to obtain information needed in the application of information service.
Secondly, by communicating to connect that distribution mechanism is set up, the service client that the forwards that server is sent subscription client extremely establishes a communications link with it, and the message that service client is sent comprises communication ID, server is forwarded to corresponding subscription client according to described communication ID.Like this, the message window of subscription client only shows the message content with the communication service end, and does not show the other side's communication ID.For the user with different rights, the information that can obtain from the side of service is different, so the present invention can guarantee to serve provider's Information Security and the accuracy that the user obtains information.And, can demonstrate the communication ID of subscription client at service client, and therefore a service client can establish a communications link with a plurality of subscription clients simultaneously, and the information that has improved service side provides efficient.
Once more, described distribution mechanism can manage service client.All service clients all participate in each distribution, the service end that has promptly established a communications link also might connect with other users once more, each service client of free time relatively of selecting, connect with transmission requesting users client, avoid user side to wait for that request connects, and has guaranteed to serve the provider and can in time provide information service for the user.By allocation manager to service client, under service end resource distribution condition of limited, can provide information service fast, effectively, all sidedly, improved the practicality and the operability of invention.
Once more, adopt binding mechanism, with service client and the subscription client binding that establishes a communications link, when this user sends connection request once more in the certain hour section, directly the service client of communicating by letter with last time connects, and avoids distributing according to distribution principle once more.And described binding mechanism makes subscription client obtain information on services from same service client in the certain hour section, has improved the effect that the user obtains information on services.
The application of information service in instant messaging, realized simultaneously that not only the user does not know that service end communication ID can establish a communications link with service end, and the function that only shows of message content, and greatly improved deficiency under the telephone communication mode at the message window of communicating pair.Under the instant messaging mode, mainly, be not subjected to factor affecting such as environment by communication text, all right transfer files, the information that improved is obtained effect.And the service client that establishes a communications link with the user provides artificial information service, the accuracy of guarantee information transmission.
Description of drawings
Fig. 1 is the information service method flow chart in a kind of instant messaging of the present invention;
Fig. 2 is the described instant communicating system structure chart that information service is provided of the embodiment of the invention;
Fig. 3 a is the login process figure of subscription client in the embodiment of the invention;
Fig. 3 b is the login process figure of service client in the embodiment of the invention;
Fig. 4 is the flow chart that subscription client and service client establish a communications link in the embodiment of the invention;
Fig. 5 a and 5b are the communication flow diagram between subscription client and service client in the embodiment of the invention;
Fig. 6 is the process chart of hotline service device in the preferred embodiment of the present invention;
Fig. 7 is the information service system structure chart in a kind of instant messaging of the present invention.
Embodiment
For above-mentioned purpose of the present invention, feature and advantage can be become apparent more, the present invention is further detailed explanation below in conjunction with the drawings and specific embodiments.
Core concept of the present invention is: subscription client and service client log-in instant communication software, when subscription client when service client obtains information needed, server is according to allocation strategy, distribute a relatively more idle service client for sending the requesting users client, set up communicating to connect between subscription client and service client, guarantee that service client in time provides information for subscription client.
The present invention has realized function serving information in instant mechanics of communication, in the instant communicating system that comprises instant communication client and instant communication server, client is divided into subscription client and service client, and described service client can provide information data to a plurality of subscription clients simultaneously.With reference to Fig. 1, be the information service method flow chart in a kind of instant messaging of the present invention.
The allocation strategy that the present invention adopts is: because subscription client has different rights, and the information data difference that can obtain to service client, so the corresponding different rights grouping of service client.At first, in a plurality of service clients,, search corresponding service client according to user right.Secondly, in the service client of respective user authority, according to the subscription client number grouping that is establishing a communications link, as one group of the service client that connecting with 6 subscription clients, 5 one group, ordering successively, a group of selecting the subscription client minimum number.If there is not idle service client, then select the service client group that connects with minimum subscription client.Once more, the subscription client number grouping that in described group service client is established a communications link in the section to schedule is as in one day time, altogether the service client that connects with 6 subscription clients is one group, 5 one group, ordering successively, a group of selecting minimum number.At last, in described group, select a service client at random.
Above-mentioned employing distribution mechanism is set up communicating to connect between instant communication client, each communication all is that the subscription client that sends a request message in time distributes a service client, and subscription client does not need to know that service client communication ID just can establish a communications link with it like this.And, only show message content with the communication service client at the message window of subscription client, so the present invention can guarantee the Information Security of service client and the accuracy that the user obtains information.Described instant messaging mode can be set up communicating to connect between client neatly, makes things convenient for the user in time to obtain information needed in the application of information service.
Following content will be embodied as embodiment with service hotline in instant communicating system, illustrate that the user obtains the flow process of information needed to serving the provider under instant communication modes.In the present embodiment, service client provides manual service, provides information service by the contact staff for the user, each contact staff and a service client correspondence, the i.e. corresponding communication ID of each customer service.
With reference to Fig. 2, be the described instant communicating system structure chart that information service is provided of the embodiment of the invention.In hotline service,, establish a communications link by instant communicating system based on the Internet as user during to customer service counseling services information.As shown in the figure, user and contact staff be logging on client program (install on computers program), sets up being connected of subscription client 201 and service client 202 and server end 203 by internet.Described subscription client 201 and service client 202 are instant communication client, the corresponding service client of each subscription client, and each service client is corresponding a plurality of subscription clients simultaneously.Described server end 203 comprises: server of instant message 204, chat server 205 in many ways, hotline service device 206, message input server 207, message export server 208, Ftp server 209.Wherein, server of instant message 204 is responsible for handling the instant message that instant communication client is sent; In many ways chat server 205 is responsible for handling the instant message transmission that a plurality of instant communication clients carry out simultaneously; Set up communicating to connect of 202 of subscription client 201 and service clients among the 206 responsible the present invention of hotline service device; Message input server 207 and message export server 208 be responsible for and instant communication client between message input and output; The file transfer that Ftp server 209 is responsible between instant communication client.
The present invention with the Internet as basic platform, adopt transmission control protocol (TCP, TransmissionControl Protocol) as base communications protocol, realize the user and serve communication between the provider that in conjunction with client and server end program and internal agreement described internal agreement is used to set up communicating to connect between subscription client and service client.More than be the system environments that realizes service hotline in the instant messaging, will be elaborated to implementation procedure below.
With reference to Fig. 3 a, be the login process figure of subscription client in the embodiment of the invention.
Step 3a1, the user opens client-side program at communicating terminal.
Step 3a2 imports username and password in client-side program, begin login then.
Step 3a3 sends logging request to server of instant message, carries out the checking of username and password.
Step 3a4, the server authentication username and password if pass through, is then logined successfully; Otherwise, returning step 3a2, the user re-enters username and password.Usually, server gives the chance that the user re-enters several times.
With reference to Fig. 3 b, be the login process figure of service client in the embodiment of the invention.Service client and subscription client are all as instant communication client, and the login step of service client is identical with the login step of above-mentioned subscription client, no longer describe in detail.But server is in checking during user name, and the communication ID by the user name correspondence identifies subscription client and service client.For subscription client, because different user has different authorities, as free user and paying customer, the information on services difference that can obtain, therefore when the user asks and authority is not corresponding service,, inform that the user can not apply for this service in subscription client display reminding information.For service client, after logining successfully, start service function, could begin to receive service request.
With reference to Fig. 4, be the flow chart that subscription client and service client establish a communications link in the embodiment of the invention, described flow process is described is subscription client and service client after having logined.
The allocation strategy that the present invention adopts is: at first, search the customer service that all meet user identity.As the grade correspondence, the corresponding free customer service of free user, the paying customer is to the due customer service; Corresponding as the area, the corresponding common customer service of domestic user, the corresponding English customer service of international member etc.Secondly, to the customer service of having logined, the number of users packet sequencing of serving at present by customer service.For example, all are serving 6 users' one group of customer service, are serving 5 users' one group of customer service, and the like, just one group of man-to-man customer service, just Xian Zhi customer service is one group.Select one group of minimum customer service of service number, if each customer service is then selected man-to-man customer service group at least user of service.Once more, to one group of customer service choosing, by customer service (being generally the same day) number of users packet sequencing of having served in the section at the fixed time, method is found out minimum one group of service number on the same day in this group customer service as mentioned above.At last, in several customer services of finding out, select a customer service at random, distribute to the user of request service.Therefore, described relatively more idle contact staff promptly refers to the service client that finds by above-mentioned distribution mechanism, this customer service may be idle, also may be different from the idle customer service under the only corresponding user situation of a customer service for other a plurality of users provide service.
Search customer service in the contact staff who has logined, can adopt additive method, as only searching idle customer service, i.e. customer service can only corresponding user; Can also formulate allocation strategy according to different application.Among the present invention, described distribution mechanism can manage service client.All service clients all participate in each distribution, the service end that has promptly established a communications link also might connect with other users once more, each service client of free time relatively of selecting, connect with transmission requesting users client, avoid user side to wait for that request connects, and has guaranteed to serve the provider and can in time provide information service for the user.By allocation manager to service client, under service end resource distribution condition of limited, can provide information service fast, effectively, all sidedly, improved the practicality and the operability of invention.
Step 405 notifies the user not have the contact staff online at present.In subscription client display reminding information, inform that the user does not have the contact staff of login at present.
With reference to Fig. 5 a and 5b, be the communication flow diagram between subscription client and service client in the embodiment of the invention, what described flow process was described is to have logined and set up subscription client and the service client that communicates to connect.Shown in Fig. 5 a:
Step 5a1, the user initiates a message.When the user when information needed is obtained in customer service, send message to server of instant message.
Step 5a2, message is sent to the hotline service device.Server of instant message is transmitted described message to the hotline service device.
Step 5a3 searches corresponding customer service.The hotline service device finds with described user and has set up the customer service that communicates to connect, and gives corresponding customer service with forwards.
Shown in Fig. 5 b:
Step 5b1, customer service initiates a message.After the message that the user sends is received in customer service,, send answer message to server of instant message for the user provides information on services.
Step 5b2, message is sent to the hotline service device.Server of instant message is transmitted described message to the hotline service device.
Step 5b3 searches respective user.The hotline service device finds with described customer service and has set up the user who communicates to connect, and gives corresponding user with forwards.Owing to include user's communications ID in the message sent of customer service, as login username etc., server judges to give which user with forwards according to described ID, and therefore a customer service can be served a plurality of users simultaneously.
At information service field, for the user with different rights, the information that can obtain from the side of service is different, and service side does not need the user knows provides service for it customer service ID yet.Under above-mentioned instant messaging mode, the message window of subscription client only shows the message content with the communication service end, and does not show the other side's communication ID, so the present invention can guarantee to serve provider's Information Security and the accuracy that the user obtains information.And, can demonstrate the communication ID of subscription client at service client, and therefore a service client can establish a communications link with a plurality of subscription clients simultaneously, and the information that has improved service side provides efficient.
By above detailed description, the present invention has realized the user under the situation of not knowing side communication ID in instant messaging, the function that establishes a communications link with customer service.And in communication process, a display message content in the message window of subscription client, the information security of assurance different rights.The realization of service hotline in instant messaging, the present invention preferably provides artificial information service at service client, the accuracy and the service quality of guarantee information transmission.
On the basis of foregoing invention, introduce a preferred embodiment of the present invention again.With reference to Fig. 6, be the process chart of hotline service device in the preferred embodiment of the present invention.When several hot line customer services were online, the user sent message to customer service, and the hotline service device begins processing messages.
Step 601 judged whether in the service hotline operating time, if continue step 602; Otherwise, returning remind information.Usually, provide the contact staff of information service only to provide service in the section at the fixed time, if the user sends service request at other times to customer service, server can directly remind the user not in service time.
Step 602 judges whether the user links up with customer service, if directly transmit described message and give customer service; Otherwise, execution in step 603.If the user has set up with certain customer service and communicated to connect, then server directly sends to message corresponding customer service.
Step 603 is judged the customer service binding whether user same day passes through with ditch, if continue step 604; Otherwise, continue step 605.Described binding refers to set up the incidence relation of user and customer service, after the binding,, then provided the same customer service of service the same day for described user if described user sends service request in the section (as the same day) at the fixed time once more, for user bound provides service, guarantee best service quality again.This is a preferred steps of the present invention, and the user directly obtains information to the binding customer service, avoids distributing according to distribution mechanism once more; And the demand that provides the same customer service of service to know quite well user bound for the user, improved the effect that the user obtains information on services.
Step 604 judges whether described binding customer service is online, if online, directly transmit described message and gives the binding customer service; If not online, execution in step 605.
Step 605 judges whether the customer service that service can be provided is arranged now, if continue step 606; Otherwise returning remind information informs that user's customer service is not online.If the user did not bind customer service on the same day, perhaps user's binding customer service is not online, and server will search whether the contact staff who has logined is arranged.The contact staff logined in the operating time, could provide service for the user.
Step 606 is distributed customer service and binding.If there is listed contact staff, the hotline service device distributes a relatively more idle customer service according to above-mentioned distribution mechanism for the user, then with described customer service and user binding, transmits user message again and gives newly assigned customer service.
The present invention also provides the information service system in a kind of instant messaging.With reference to Fig. 7, be the information service system structure chart in a kind of instant messaging of the present invention, described system comprises: first communicating terminal, 701, the second communicating terminals 702, server of instant message 703, information management server 704, database 705.
First communicating terminal 701 and second communicating terminal 702 are instant communication client, are used for carrying out transmission of messages with described server of instant message 702.Wherein, first communicating terminal 701 obtains information data to second communicating terminal 702.In the hot line customer service, first communicating terminal 701 is subscription client, and second communicating terminal 702 is service client.
Server of instant message 703 is an instant communication server, except that carrying out the transmission of messages with described first communicating terminal 701 and second communicating terminal 702, be used for carrying out transmission of messages, transmit the communication information between described instant communication client and the information management server 704 with described information management server 704.As shown in the figure, the communication process that first communicating terminal 701 and second communicating terminal are 702 is: first communicating terminal is sent to the message of information management server (HMS), is dealt into server of instant message (IMS) earlier, and IMS transmits message to HMS; HMS sends the first communicating terminal message to second communicating terminal that establishes a communications link, and is dealt into IMS earlier, and IMS is transmitted to second communicating terminal again; After second communicating terminal is received message, according to above-mentioned steps answer message is sent to HMS via IMS again, HMS sends to first communicating terminal via IMS again, finishes once communication.Server of instant message 703 also is used to verify the log-on message of first communicating terminal 701 and second communicating terminal 702, described log-on message is generally username and password, if checking is passed through, first communicating terminal 701 and second communicating terminal 702 just can send and receive message.
Information management server 704 is used for distributing second communicating terminal 702 according to default allocation strategy for first communicating terminal 701 that sends request, search second communicating terminal 702 of login whether the comparison free time is arranged, if find, then described first communicating terminal 701 and second communicating terminal 702 establish a communications link; Otherwise, notify first communicating terminal 701.Described default allocation strategy can adopt the plurality of distribution method, and the allocation strategy that adopts among the present invention is: first communicating terminal has different rights, and corresponding authority is searched second communicating terminal; Second communicating terminal of described corresponding authority is according to the first communicating terminal number grouping that is establishing a communications link, a group of selecting minimum number; The first communicating terminal number grouping that in described group, second communicating terminal is established a communications link in the section to schedule, a group of selecting minimum number; In described group, select one second communicating terminal at random.In the application of service hotline, adopt above-mentioned allocation strategy, in the service client of having logined, distribute a relatively more idle service client for subscription client, in instant messaging, realized subscription client under the situation of not knowing, the function that establishes a communications link with service client to side communication ID.And in communication process, a display message content in the message window of subscription client, the information security of provider's different rights is served in assurance.
Described information management server 704 is used for searching the information that communicates to connect that described database 705 is preserved, and the forwards that first communicating terminal 701 is sent is to corresponding second communicating terminal 702; Corresponding at least one first communicating terminal 701 of described second communicating terminal 702, the forwards that comprises the ID that communicate by letter that second communicating terminal 702 is sent is first communicating terminal 701 of corresponding ID extremely.Because first communicating terminal at every turn can only corresponding one second communicating terminal, and second communicating terminal can establish a communications link with a plurality of first communicating terminals simultaneously, so in the message that second communicating terminal returns, have communication ID, be used to send to the first corresponding communicating terminal.
In sum, the application of information service in instant messaging, realized simultaneously that not only the user does not know that service end communication ID can establish a communications link with service end, and the function that only shows of message content, and greatly improved deficiency under the telephone communication mode at the message window of communicating pair.Under the instant messaging mode, mainly, be not subjected to factor affecting such as environment by communication text, all right transfer files, the information that improved is obtained effect.And the service client that establishes a communications link with the user provides artificial information service, the accuracy of guarantee information transmission.
More than to information service method and system in a kind of instant messaging provided by the present invention, be described in detail, used specific case herein principle of the present invention and execution mode are set forth, the explanation of above embodiment just is used for helping to understand method of the present invention and core concept thereof; Simultaneously, for one of ordinary skill in the art, according to thought of the present invention, part in specific embodiments and applications all can change.In sum, this description should not be construed as limitation of the present invention.
Claims (10)
1. the information service method in the instant messaging is characterized in that, comprising:
Subscription client sends service request;
The corresponding default allocation strategy of server is set up communicating to connect between subscription client and service client for sending requesting users client distribution services client;
The subscription client that establishes a communications link obtains information data to service client.
2. method according to claim 1 is characterized in that, carries out described allocation strategy according to following steps:
The respective user authority is searched service client;
The service client of described respective user authority is according to the subscription client number grouping that is establishing a communications link, a group of selecting minimum number;
The subscription client number grouping that in described group, service client is established a communications link in the section to schedule, a group of selecting minimum number;
In described group, select a service client at random.
3. method according to claim 1 is characterized in that, carries out following steps and obtains information data:
Subscription client sends message, and server is sent to described message the service client that establishes a communications link with described subscription client;
Corresponding at least one subscription client of service client sends the message that comprises the ID that communicates by letter, and server is sent to described message the subscription client of corresponding ID.
4. method according to claim 1, it is characterized in that, also comprise:, directly establish a communications link when described subscription client sends request in the section at the fixed time once more with the client of login service of binding with subscription client and the binding of the service client that finds.
5. method according to claim 1 is characterized in that: described service client provides information data in the section at the fixed time.
6. method according to claim 1 is characterized in that: described service client provides artificial information service.
7. the information service system in the instant messaging comprises instant communication client and server of instant message, it is characterized in that, also comprises information management server and database:
Instant communication client is used for carrying out transmission of messages with described server of instant message, comprises first communicating terminal and second communicating terminal, and described first communicating terminal obtains information data to second communicating terminal;
Server of instant message is used for carrying out transmission of messages with described information management server, transmits the communication information between described instant communication client and the information management server;
Database is used to preserve the information that communicates to connect between first communicating terminal and second communicating terminal;
Information management server is used for corresponding default allocation strategy and distributes second communicating terminal for first communicating terminal that sends request, sets up communicating to connect between first communicating terminal and second communicating terminal; The information that communicates to connect in the corresponding described database is transmitted the communication information between first communicating terminal and second communicating terminal.
8. system according to claim 7 is characterized in that, described allocation strategy comprises:
The authority of corresponding first communicating terminal is searched second communicating terminal;
Second communicating terminal of described corresponding authority is according to the first communicating terminal number grouping that is establishing a communications link, a group of selecting minimum number;
The first communicating terminal number grouping that in described group, second communicating terminal is established a communications link in the section to schedule, a group of selecting minimum number;
In described group, select one second communicating terminal at random.
9. system according to claim 7, it is characterized in that: described database is also preserved the binding information of first communicating terminal and second communicating terminal that finds, directly establishes a communications link with second communicating terminal of binding when described first communicating terminal sends request in the section at the fixed time once more.
10. system according to claim 7 is characterized in that, described forwarding comprises: search the information that communicates to connect in the described database, the forwards that first communicating terminal is sent is to corresponding second communicating terminal; Corresponding at least one first communicating terminal of described second communicating terminal, the forwards that comprises the ID that communicate by letter that second communicating terminal is sent is first communicating terminal of corresponding ID extremely.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2006101095502A CN101123548B (en) | 2006-08-08 | 2006-08-08 | An information service method and system in instant communication |
| HK08107715.1A HK1113876A1 (en) | 2006-08-08 | 2008-07-14 | A method and system for messaging services in instant communications |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2006101095502A CN101123548B (en) | 2006-08-08 | 2006-08-08 | An information service method and system in instant communication |
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| Publication Number | Publication Date |
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| CN101123548A true CN101123548A (en) | 2008-02-13 |
| CN101123548B CN101123548B (en) | 2011-08-24 |
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| CN2006101095502A Active CN101123548B (en) | 2006-08-08 | 2006-08-08 | An information service method and system in instant communication |
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| CN101656683B (en) * | 2008-08-20 | 2012-06-27 | 瞬联软件科技（北京）有限公司 | Self-adaptive instant messaging system and method for implementing same |
| CN102546458A (en) * | 2010-12-28 | 2012-07-04 | 中国移动通信集团公司 | Service request method and system in instant messaging |
| CN102739557A (en) * | 2011-04-08 | 2012-10-17 | 腾讯科技（深圳）有限公司 | User distribution method and device in customer services |
| CN103220437A (en) * | 2012-01-21 | 2013-07-24 | 阿尔卡特朗讯 | Method and device of processing telephone hotline |
| CN103491104A (en) * | 2013-10-09 | 2014-01-01 | 廖洪銮 | Interactive method and system based on non-real-time media information |
| CN104079431A (en) * | 2014-06-20 | 2014-10-01 | 用友软件股份有限公司 | Instant-messaging session management method and session management device |
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| CN109710901A (en) * | 2018-08-17 | 2019-05-03 | 深圳壹账通智能科技有限公司 | Intelligent guide method, device, equipment and the storage medium of information solicitation |
| CN110247840A (en) * | 2019-05-20 | 2019-09-17 | 珠海随变科技有限公司 | Providing method, device, equipment and the storage medium of customer service |
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| CN103220437A (en) * | 2012-01-21 | 2013-07-24 | 阿尔卡特朗讯 | Method and device of processing telephone hotline |
| CN103491104A (en) * | 2013-10-09 | 2014-01-01 | 廖洪銮 | Interactive method and system based on non-real-time media information |
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| CN114039881A (en) * | 2021-10-19 | 2022-02-11 | 创盛视联数码科技（北京）有限公司 | Communication connection monitoring method |
| CN114039881B (en) * | 2021-10-19 | 2023-08-08 | 创盛视联数码科技（北京）有限公司 | Communication connection monitoring method |
| CN115242474A (en) * | 2022-07-14 | 2022-10-25 | 观澜网络(杭州)有限公司 | Real-time communication system, method, terminal equipment and storage medium |
Also Published As
| Publication number | Publication date |
|---|---|
| CN101123548B (en) | 2011-08-24 |
| HK1113876A1 (en) | 2008-10-17 |
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