AU5888400A - Media communications system and method - Google Patents

Media communications system and method

Info

Publication number
AU5888400A
AU5888400A AU58884/00A AU5888400A AU5888400A AU 5888400 A AU5888400 A AU 5888400A AU 58884/00 A AU58884/00 A AU 58884/00A AU 5888400 A AU5888400 A AU 5888400A AU 5888400 A AU5888400 A AU 5888400A
Authority
AU
Australia
Prior art keywords
communications system
media communications
media
communications
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU58884/00A
Inventor
Jason Andersson
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Ericsson Inc
Original Assignee
Ericsson Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ericsson Inc filed Critical Ericsson Inc
Publication of AU5888400A publication Critical patent/AU5888400A/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/60—Network streaming of media packets
    • H04L65/61—Network streaming of media packets for supporting one-way streaming services, e.g. Internet radio
    • H04L65/612—Network streaming of media packets for supporting one-way streaming services, e.g. Internet radio for unicast
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/60—Network streaming of media packets
    • H04L65/75—Media network packet handling
    • H04L65/765—Media network packet handling intermediate
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H04M3/5233—Operator skill based call distribution
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/24—Negotiation of communication capabilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/30—Definitions, standards or architectural aspects of layered protocol stacks
    • H04L69/32—Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
    • H04L69/322—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
    • H04L69/329—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements
AU58884/00A 1999-06-25 2000-06-23 Media communications system and method Abandoned AU5888400A (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US33996999A 1999-06-25 1999-06-25
US09339969 1999-06-25
PCT/US2000/017399 WO2001001660A1 (en) 1999-06-25 2000-06-23 Media communications system and method

Publications (1)

Publication Number Publication Date
AU5888400A true AU5888400A (en) 2001-01-31

Family

ID=23331341

Family Applications (1)

Application Number Title Priority Date Filing Date
AU58884/00A Abandoned AU5888400A (en) 1999-06-25 2000-06-23 Media communications system and method

Country Status (2)

Country Link
AU (1) AU5888400A (en)
WO (1) WO2001001660A1 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6394181B2 (en) * 1999-06-18 2002-05-28 Halliburton Energy Services, Inc. Self-regulating lift fluid injection tool and method for use of same
US8031860B2 (en) 2001-02-21 2011-10-04 Genesys Telecommunications Laboratories, Inc. Distributed hardware/software system for managing agent status in a communication center
EP1237349A3 (en) * 2001-02-21 2005-06-29 Genesys Telecommunications Laboratories, Inc. Capability-based routing
US7532628B2 (en) * 2002-12-30 2009-05-12 Cisco Technology, Inc. Composite controller for multimedia sessions
CN102223454B (en) 2010-04-19 2014-01-22 华为技术有限公司 Method and apparatus for seat arrangement of call center

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE69636239T2 (en) * 1995-04-24 2007-05-10 International Business Machines Corp. A method and apparatus for skill-based routing in a call center
US5903877A (en) * 1996-09-30 1999-05-11 Lucent Technologies Inc. Transaction center for processing customer transaction requests from alternative media sources
US5926539A (en) * 1997-09-12 1999-07-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus for determining agent availability based on level of uncompleted tasks
GB9705371D0 (en) * 1997-03-14 1997-04-30 British Telecomm Control of data transfer and distributed data processing
US6170011B1 (en) * 1998-09-11 2001-01-02 Genesys Telecommunications Laboratories, Inc. Method and apparatus for determining and initiating interaction directionality within a multimedia communication center

Also Published As

Publication number Publication date
WO2001001660A1 (en) 2001-01-04

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Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase