AU5161100A - Combining telephony data with web pages display - Google Patents

Combining telephony data with web pages display

Info

Publication number
AU5161100A
AU5161100A AU51611/00A AU5161100A AU5161100A AU 5161100 A AU5161100 A AU 5161100A AU 51611/00 A AU51611/00 A AU 51611/00A AU 5161100 A AU5161100 A AU 5161100A AU 5161100 A AU5161100 A AU 5161100A
Authority
AU
Australia
Prior art keywords
web pages
telephony data
pages display
combining
combining telephony
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU51611/00A
Inventor
Andrew James Prokop
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nortel Networks Ltd
Original Assignee
Nortel Networks Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nortel Networks Ltd filed Critical Nortel Networks Ltd
Publication of AU5161100A publication Critical patent/AU5161100A/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
AU51611/00A 1999-05-26 2000-05-24 Combining telephony data with web pages display Abandoned AU5161100A (en)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US13589699P 1999-05-26 1999-05-26
US60135896 1999-05-26
US47161699A 1999-12-21 1999-12-21
US09471616 1999-12-21
PCT/US2000/014317 WO2000072562A1 (en) 1999-05-26 2000-05-24 Combining telephony data with web pages display

Publications (1)

Publication Number Publication Date
AU5161100A true AU5161100A (en) 2000-12-12

Family

ID=26833796

Family Applications (1)

Application Number Title Priority Date Filing Date
AU51611/00A Abandoned AU5161100A (en) 1999-05-26 2000-05-24 Combining telephony data with web pages display

Country Status (3)

Country Link
EP (1) EP1186154A1 (en)
AU (1) AU5161100A (en)
WO (1) WO2000072562A1 (en)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
AU2002225272A1 (en) * 2001-01-23 2002-08-06 Ericsson Inc. Call center with ivr, whereby customer information and call control functions are presented to the agents in web documents
DE10202499A1 (en) * 2002-01-23 2003-07-31 Siemens Ag Call center and method for operating a call center
EP1396990B1 (en) 2002-09-06 2007-10-31 Siemens Enterprise Communications GmbH & Co. KG Method for data management in an automatic call distribution
EP1579663A4 (en) 2002-10-16 2007-01-03 Grape Technology Group Inc A system and method for efficient call management for directory assistance services
US7376902B2 (en) * 2002-10-25 2008-05-20 Sap Ag User interface for alerts
US20040081310A1 (en) * 2002-10-25 2004-04-29 Hermann Lueckhoff Alert modeling
US7688966B2 (en) 2003-10-20 2010-03-30 Sap Ag User interface persistent context area

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5740240A (en) * 1995-04-10 1998-04-14 Edify Corporation Computer telephony integration system and method
US6463149B1 (en) * 1995-04-10 2002-10-08 Edify Corporation Web page synchronization system and method
US6366575B1 (en) * 1996-11-01 2002-04-02 Teloquent Communications Corporation Extended access for automatic call distributing system
US6449260B1 (en) * 1998-05-01 2002-09-10 Siemens Information And Communication Networks, Inc. Multimedia automatic call distribution system

Also Published As

Publication number Publication date
WO2000072562A1 (en) 2000-11-30
EP1186154A1 (en) 2002-03-13

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Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase