AU2426501A - System with multi-media real-time queue monitor - Google Patents
System with multi-media real-time queue monitorInfo
- Publication number
- AU2426501A AU2426501A AU24265/01A AU2426501A AU2426501A AU 2426501 A AU2426501 A AU 2426501A AU 24265/01 A AU24265/01 A AU 24265/01A AU 2426501 A AU2426501 A AU 2426501A AU 2426501 A AU2426501 A AU 2426501A
- Authority
- AU
- Australia
- Prior art keywords
- time queue
- queue monitor
- media real
- media
- real
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
- H04L65/401—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/75—Indicating network or usage conditions on the user display
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
- H04L69/30—Definitions, standards or architectural aspects of layered protocol stacks
- H04L69/32—Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
- H04L69/322—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
- H04L69/329—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
- H04M2203/4536—Voicemail combined with text-based messaging
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5175—Call or contact centers supervision arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US45300699A | 1999-12-02 | 1999-12-02 | |
US09453006 | 1999-12-02 | ||
PCT/US2000/032601 WO2001040959A1 (en) | 1999-12-02 | 2000-11-30 | System with multi-media real-time queue monitor |
Publications (1)
Publication Number | Publication Date |
---|---|
AU2426501A true AU2426501A (en) | 2001-06-12 |
Family
ID=23798858
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
AU24265/01A Abandoned AU2426501A (en) | 1999-12-02 | 2000-11-30 | System with multi-media real-time queue monitor |
Country Status (2)
Country | Link |
---|---|
AU (1) | AU2426501A (en) |
WO (1) | WO2001040959A1 (en) |
Families Citing this family (14)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7929562B2 (en) | 2000-11-08 | 2011-04-19 | Genesis Telecommunications Laboratories, Inc. | Method and apparatus for optimizing response time to events in queue |
US6822945B2 (en) | 2000-11-08 | 2004-11-23 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue |
US7299259B2 (en) | 2000-11-08 | 2007-11-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives |
USRE46776E1 (en) | 2002-08-27 | 2018-04-03 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for optimizing response time to events in queue |
WO2005022298A2 (en) | 2003-08-25 | 2005-03-10 | Cisco Technology, Inc. | Method and system for utilizing proxy designation in a call system |
GB0408956D0 (en) * | 2004-04-22 | 2004-05-26 | Qm Group Ltd | Customer assistance system |
GB2436157A (en) * | 2006-03-18 | 2007-09-19 | Qm Group Ltd | Customer service system |
EP1845486A1 (en) * | 2006-03-18 | 2007-10-17 | QM Group Limited | Recording customer satisfaction with service staff performance |
GB2444524A (en) * | 2006-12-08 | 2008-06-11 | Qm Group Ltd | Customer information display system |
EP2290552A4 (en) * | 2008-06-03 | 2012-08-15 | Fujitsu Ltd | Data transfer device, information processing device, and control method |
CN101340494B (en) * | 2008-07-29 | 2011-03-16 | 华为技术有限公司 | Prompt method and system of calling center |
US10810599B2 (en) | 2014-04-02 | 2020-10-20 | Avaya Inc. | Live assist |
US10489220B2 (en) | 2017-01-26 | 2019-11-26 | Microsoft Technology Licensing, Llc | Priority based scheduling |
US20200287947A1 (en) * | 2019-03-04 | 2020-09-10 | Metatellus Oü | System and method for selective communication |
Family Cites Families (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5771354A (en) * | 1993-11-04 | 1998-06-23 | Crawford; Christopher M. | Internet online backup system provides remote storage for customers using IDs and passwords which were interactively established when signing up for backup services |
US5687212A (en) * | 1995-07-25 | 1997-11-11 | Bell Atlantic Network Services, Inc. | System for reactively maintaining telephone network facilities in a public switched telephone network |
US5696809A (en) * | 1995-06-22 | 1997-12-09 | Bell Atlantic Network Services, Inc. | Advanced intelligent network based computer architecture for concurrent delivery of voice and text data using failure management system |
US6134530A (en) * | 1998-04-17 | 2000-10-17 | Andersen Consulting Llp | Rule based routing system and method for a virtual sales and service center |
-
2000
- 2000-11-30 WO PCT/US2000/032601 patent/WO2001040959A1/en active Application Filing
- 2000-11-30 AU AU24265/01A patent/AU2426501A/en not_active Abandoned
Also Published As
Publication number | Publication date |
---|---|
WO2001040959A1 (en) | 2001-06-07 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
AU7998900A (en) | Automotive-ceiling-mounted monitor | |
AU4057100A (en) | Multimedia schedule presentation system | |
AU5325700A (en) | Collective procurement management system | |
AU2732801A (en) | Bandwidth management system | |
HK1039389A1 (en) | Bidirectional real-time advertisement system | |
AU3565600A (en) | Computer system | |
AU2426501A (en) | System with multi-media real-time queue monitor | |
AU6909200A (en) | Piggybac transformation system | |
AU4136801A (en) | Fastening device with shearing capability | |
AU7470200A (en) | Turbo-nozzle monitor system for dispersant application | |
AU1794301A (en) | Angular velocity monitor | |
AU4607500A (en) | Monitoring system | |
AU5550000A (en) | Monitoring system | |
AU3987100A (en) | Computer system | |
WO2001046884A8 (en) | System for interdependent integration and aggregation | |
AU3463100A (en) | Knowledge management system | |
AU1394701A (en) | Home-archiving device and system | |
AU2001234149A1 (en) | Recorder and distributing system using the same | |
AU5840000A (en) | Computer based conferencing system | |
AU2923200A (en) | Swivel device | |
AU3292599A (en) | Real-time trend analysis system | |
AU2689701A (en) | Order management system | |
AU2627900A (en) | Hand held scope video system with internal video processor | |
AUPQ378199A0 (en) | Audio queue management system | |
AU6709100A (en) | Cooling system |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
MK6 | Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase |