AU2021105534A4 - Digital platform and application to rate, request security guard services. - Google Patents

Abstract

A method and system of allowing a user to request, schedule, dispatch, pay for and view the response of security guards to commercial or residential premises. The cross-platform system also provides services for guard management and rostering, guard dispatch, guard reporting, guard tasking, customer and guard management, tracking of security guard response capability, etc. Lean canvas Problem Solution Unique value proposition Unfair advantage Customer segment Whp ie an unw, i-iinenu label? . Channels E gadUberfi. -,1 oerrg sariygaaros g Revenue streams cuardstlib ignoring someone goes gars warents p e and the problems them eraselves ng f--~ee, -hasage, -0.a) that your company tesolve the -r00solves NOW? problem pols Side thoughts: Bundled - Security reports guard sitting General Noise Malicious suspicious Insecure D ne Parking complaint damage person premises tre rit complaint rarr 3 of n2 bdieritdpatro Canatgrre acof theeaebtoy teifotioucan el

Description

Lean canvas

Problem Solution Unique value proposition Unfair advantage Customer segment

Whp ie an unw, i-iinenu

label? E . Channels

-,1 gadUberfi. g oerrg sariygaaros

Revenue streams

cuardstlib ignoring someone goes

gars warents p e and the problems them eraselves ng f--~ee, -hasage, -0.a) that your company tesolve the -r00solves NOW? problem pols

Canatgrre Side thoughts: acof theeaebtoy teifotioucan el Bundled - Security reports guard sitting

General Noise Malicious suspicious Insecure D ne Parking complaint damage person premises tre rit complaint rarr 3 of n2 bdieritdpatro

EDITORIAL NOTE 2021105534

There are 4 pages of description only.

CONFIDENTIAL

Security Application - Argo.

Argo is a computer software operating across all desktop and mobile platforms that has been designed for coordinating security services, by developing software that enables a customer to request or schedule, dispatch, pay for and view the response of security guards to commercial and residential premises. From a security guards perspective it allows a suitably qualified and registered security guard to join the Argo ecosystem by creating their own personal account, view which security jobs are currently available, and then accept and attend to those requests before confirming its completion and accepting payment.

Goods and Services • Provide a communication portal between a customer and a security guard service utilising Telecommunications services, namely a custom designed and developed software application utilising GPS location data and push-notifications to local third party mobile security responders in the vicinity of the caller using mobile phones. • Providing a website featuring information regarding security services and bookings for security services. • A multiplatform software system to customer to enable, request, monitor, rate, despatch, track and manage security services including receive reports completed by security guards as well as organise not only one-off requests but to acquire ongoing, adhoc or more responsive requests for a security service. • The cross-platform software serves to provide services for • Guard Management and rostering • Guard dispatch • Guard Rostering • Guard Reporting • Guard tasking • Observation of and utilisation of guard gps device location data • Customer and Guard profile management • Facility management capabilities from a security point of view • Resident request for security services capability • Resident rating and review of security services provided • Choose from a list of all security providers in their area and select based on their listed services and ratings by other members of the community • Tracking of security guard response capability SA comprehensive reporting system • Analytics capability • Security payment platform • Sharing of security information across users and providers • Customer security scheduling request service

The subject invention relates to communications and technology, more particularly, their involvement in relation to submitting services from customers to mobile ongoing or one-off security services.

CONFIDENTIAL CONFIDENTIAL BACKGROUND

Many mobile phone devices today come equipped with components that enable users to become aware of their location on a map and communicate this location to others. With the current longterm and restrictive contracts that security companies impose on their customers, we are developing a way to not only make the cost of security for companies, residents, strata management companies more affordable, but alsolook to take advantage of this technology to provide a more flexible, responsive and transparent model to the one currently on offer.

One of the primary disadvantages of the current security providers model is that it locks customers into a contract often of 1 to 3 years in length. In this contract they are restricted to using the one security provider for the entirety of that contract regardless of their performance. During that time the feedback and information flow from security provider to customer is often limited or non-existent, and if the customer wishes to change the type of security service or even security guard used by the provider often, this is not an option.

In today's society police resources are stretched to their capacity, regardless of your geographical location. Another shortfall in the current model is if a more urgent response is required or security is required to be fluid, responsive or flexible, often this is also not an option. If a low priority policing job has been lodged it may never be attended too or response will be after the need for the service has passed. Therefore, for private security to fill that policing response void, the current model is needs to change.

We seekto create an automated security response software that negates all these shortfalls and provides customers with a private security platform sharing information and services across a community, that emulates a policing model and response service, and allows customers to request security services of any type whenever they need and to respond to 'low priority' traditional policing requests when required. The software will also allow customers to rate their security providers which will publicly viewable and provide a guide for future customers of the service.

SUMMARY OF THE INVENTION

The four main users of the service are listed below;

1. A registered and accredited Security Company providing registered, trained, and accredited security guards and services. 2. A registered, trained, and accredited Security Guard working for a registered and accredited Security Company. 3. A registered, trained, and accredited Security Guard working as a sole trader under their own Master Security Licence. 4. Commercial premises that requires ad hoc or regular security services. 5. A customer, either a resident of a house or strata complex, a business or any member of the public that requires security services. 6. A strata management or complex / facilities management company or administrator.

CONFIDENTIAL CONFIDENTIAL

The method involves a customer registering an account with the software application. Once registered the customer can determine their security needs meaning either mobile, static, regular or adhoc security response from a registered and accredited provider.

If requesting a mobile service or response to a particular incident in progress, the customer has the ability to log onto the application or web portal and identify security providers and guards currently in the vicinity in a position to respond and their current location. At this point the customer can view the guard's rates, services and ratings from previous customers and then select the security responder that best suits their needs. The customer can also follow the same process to request static or regular mobile security services on an ongoing and regular basis which can be altered or cancelled at any time.

In the first example of a customer requesting a security response to an incident in progress, once the service is selected the job is sent to the guard who then accepts the request. The security guard's location is then shared with the customer who can then track their progress and activity similarto that experienced when ordering fast food delivery or a ride share service. The application also provides directional guidance, security advice and access to information regarding the incident location such as site maps with the security guard to assist them in their duties. Once the guard has responded and completed their taskings, they will close the job which cancels the sharing of their location, and be compelled to complete a report in relation to their observations, actions and decisions which will then be forwarded to the customer, strata / complex manager as well as the security company they work for, all through the platform.

The above features and advantages of the invention are readily apparent from description of the invention and when taken in combination of their capabilities, features and services provided to an end user whether they be security company, security guard, strata / complex administrator or customer requiring security services, provide a solution, service and technical platform that is not currently available.

The present invention also relates to a real-time, security request matching system for and method of matching persons registered as customers and requiring a security response or service to persons registered as security providers and available to consider providing security. Each of the security customers having a mobile communicator or computer for making security requests and each of the security guards and providers having a mobile communicator for addressing and responding to security requests.

For many reasons' governmental bodies and law enforcement agencies seek to increase the involvement in participation and assistance from multiple areas including members of the public to assist in crime prevention. Private security providers play a key role in this service with traditional law enforcement roles being replaced by privately contracted security guard to either replace or work in conjunction with a police presence. This is demonstrated in government buildings, the public transport network, hospitals and sporting and major events. Another technologically enhanced capabilityto assist government bodies maintain law and order and ensure their constituents feel safe in their own homes. Some of the lower level policing tasks could be re-routed through the platform to allow police to respond to

CONFIDENTIAL CONFIDENTIAL

more dangerous or pressing matters. Instead of contacting police for these types of requests they could be directed to a nearby qualified security responder. The information collected from all of these security requests call also be analysed and turned into valuable intelligence that could also be provided to law enforcement to increase and enhance the crime fighting abilities of the local police department.

An example of this type of service could be a report from a resident of a unit complex of a suspicious person loitering around park vehicles in the underground parking area of the site. If local police currently have a lot of requests for their services, this type of call could take up to a few hours for police to respond to the incident, often after the person has already left the scene or worse, after the offence has been committed. In this model the resident or even the police service themselves could request a local security guard already in the area to respond to this request, which could potentially occur within minutes, therefore providing a much more responsive crime deterrent response and also greatly increasing the satisfaction of the customer and achieving most governments need to provide a safe living environment.

This platform allows for not only allows for these types of services to be provided, but also for the customer or complex management to arrange for ongoing and regular security services for their premises such as scheduled mobile patrols right up to permanent static guard services for a number of guards on a rotational 24 hour 7 day a week response service, further enhancing the crime deterrent factor for that area.

This kind of service is not currently available to the community because of the lack of technology required to co-ordinate and manage this kind of response and service. We have drawn on previous law enforcement experience to create an unprecedented solution that assists security companies, residents, strata management companies to make security services more affordable, flexible, responsive and a truly transparent model and makes it available to the entire community.

The innovation comes in the computer software's capability for coordinating security services, namely, software for the automated scheduling, dispatch, selection, rating and response of security guards and services to commercial and residential premises.

CONFIDENTIAL

EDITORIAL NOTE Aug 2021

2021105534

There are 18 pages of drawings only.

Workshop

by

Page 1 of 12 by UIG Studio

Participants (8 people)

Marta Paweł Lucas Peter Shamim Grzegorz Ben Kalam Bart PM UI/UX Lead UX Forntend Backend designer Designer developer developer 2021105534

Workshop plan Day 1 Day 2 Day 3 Day 4 Day 5 Monday Tuesday Wednesday Thursday Friday

1. Introduction 1. Lean Canvas 1. What we did yesterday (delivered 1. List of functionalities - priority 1. Wireframing (User interface 2. Workshops plan flow charts analysis, main/crucial board mockup - draft) features identification) 2. User Stories 2. Research presentation 3. How we work 2. Q&A (Property Management, 3. Wireframing (internal UIG 3. Visual direction 4. Goals Security Company versus UBER as a activity) 4. Final functionality list- MVP 5. Q&A session, initial 4. List of functionalities - efforts “MVP”) scope forming brainstorming, general estimation: UX/UI; BE; FE 3. Problems and features (from flows) 5. Summary project idea (internal UIG activity) mapping - discussion https://docs.google.com/spreadshee 4. Priority board ts/d/1gRq2yPKyd- 5. Next steps /internal UIG/: List of ngrQdKsusHizkN6sCPcCz- functions items ordered following lqMGbELoH0w/edit?usp=sharing point 4.; Crucial flows (3 flows) —> user stories for tommorow (wireframing)

Workshop goals

getting knowleadge about complete user story for list of functionalities project every kind of user

Project products + goals

3 working 1. System for General goal: to Goals (1): Goals (2): Goals (3): maintain and manage Have possibility to Receive the Manage the apps that residents the gap between how 2. System for guards report the "convenient" reports (problems users and 3. System for many guard earns problem/order report sent and comparing how many company can management the security company immediately (when/where/wha interventions use (Desktop) billed from clients (smartphone) t) reusable taken)

Page 2 of 12 by UIG Studio

Lean canvas

Problem Solution Unique value proposition Unfair advantage Customer segment List your top problems Outline a possible solution for each Clear and compelling message that turns Something that can't be easily copied or List your target customers and users pay the problem an unaware visitor into an interested bought prospect guards Define in What is

God mode what they details. What is flexibility

Current more

One contract deserve choice.What is for guards

No guarantee marketplace flexibility

with one solutions more more Extensive experience owners of of service for guards flexibility, in guards company for 3 flexibilit the app years. Lack of are not cost provided and more choice The only security management flexibility efficient efficie quality residents for customer for guards company 2021105534

hiring lots of ability to pay by the ability to limits of security guard paid no choose guards increase doing no for for subcontractors hours and

utilising the tool for 24/7 hours? contract (based on minute hours and freelance contract and watches reviews) (local law)

guard residence manager youtube most of this lack of feedback: shifts

time (security company) guards quality (company doesn't Residence / writing report Operation Deep knowledge Resident White know who is seeing location building process performing good of the guard, managers no one really Waiting for and bad) should be how long it Access to the on the industry management

label? easier and writes the intervention users took reports after takes too cannot mandatory ma preset, pre- client confirm the freelancers defined

database report

review the one or boxes

intervention (you cant accept a

long new job until the

two Security guards- old one is done)

intervence apps? working for the Freelancers transparent giving client the security (1day and -previous transparency, company less) Channels history the information Can't track my Lack of there are about he (1 shift) (comments, request status/guard earning places with ratings) intervention List your X for Y analogy List your paths to Early adopters location - and options for y no security expected time of (e.g. Flickr = YouTube for photos) customers intervention freelancers at all why? too expensive? disagreement of residents? Spectral guard doesn't communnity Uber for security guard know what the need for security guards guards intervention is about rostering security

List how these problems are solved today Calling security downstairs 24/7 Calling security Calling the police 1 3 4 5 2 Cost structure Revenue streams List your fixed and variable costs List your sources of revenue commission Commission

7 Client will for freelance %% for company %% pay for

6 security and jobs (2%) jobs (2%) admin fee

question: what are the lacks of question: ignoring someone goes what are the problems themselves to (generating reports, miisign features, limitations, workflow) that your company the solve the problem management tools that You problem currently use? solves NOW?

Side thoughts: Bundled - Security reports guard sitting down vs. patrol

General Noise Malicious suspicious Insecure Parking Disturbance security complaint damage person premises complaint patrol

Page 3 of 12 by UIG Studio

Client diagram analysis 2021105534

Roster/ Previous shift/Upcoming shift

Core functionality proposition for MVP

Admin panel proposition

Login

Dashboard

List of guards List of residents List of incidents Payment?

Validate guards block residents details (users, licences?)

Edit guards incident report guard resident

Page 4 of 12 by UIG Studio

Matching problems with functionalitiesb

1 2 3 4 5 6 7 8 9 10 11 Can't track my One contract guard doesn't Waiting for lack of feedback: No guarantee users Current request with one communnity no one really guards quality Lack of status/guard know what the intervention (company doesn't of service cannot solutions need for writes the location - and company for 3 intervention is takes too know who is provided review the are not cost earning guard expected time of years. Lack of security reports after performing good quality options for about intervence intervention flexibility long intervention and bad) efficient freelancers rostering pay the guards hiring lots of

for what they subcontractors for residence deserve

guard manager

Job Card Security upload Link rate security service

Select incident communication Manually Report send Copy (of the Guard Profile (5 stars rating from request Links to google Report Profile between guard an notification Accept / photo to Security adding x3 categories Toggle status resident Contact Triple maps for out to report) to be response time, look at word Resident (report Toggle status security 2021105534

(chat enabled to complete intervention company license service provided, document all after accepting reject (request) incident) Zero (Law directions Resident for sent to communication) to available / drop down job request Enforcements) informations to available / guard (for where the job) acceptance?? spectral?? hired by not available menu MVP ticket MVP MVP M client is) not available MVP

MVP

Location Life Panic alarm intervention Upload Security history istory MVP MVP

report tracking of the Receive Security threatening export Companies Jobof guard Tasking (list of (notifying request comments Security Docs Ratings Schedule History (average from all Security guards in app (can be pre and Licence (with googlee customer (categories report?? incidents t Notify

currently the guards from Patrols of

maps) arrival at other guards defined) Photo waiting tickets) request of reports) the company) location (Automatic) name, to help) surname of guard who did intervention

Call the MVP Frequency limits Frequency Static/mobile (weekly (maximum police Push Validate guards intervention

Workflow too status (request, waiting, report (master license, regular monthly) (daily) 3 motnhs) Security accepted, in progress, done) notification license) taking the manually adding Company to complete photo job report uploading excel file resident MVP confirmation

Priority board

expensive

Location tracking of the intervention

guard Workflow too status (request, waiting, accepted, in (with googlee customer Notify of Security progress, done)

maps) arrival at location (Automatic) Company rresident on confirmation MVP V communication between guard an resident (chat enabled Once guard accepts p job - ch communication channel after accepting Receive Map opened between cl client and job) guard Manually and notification information, report Panic alarm to complete

location taking the (notifying Schedule e job

photo guards in app MVP

MVP other guards rols l Push Patrols notification to help) report to complete Frequency limits li comments ts Frequency Static/mobile (weekly job report (maximum (ma (can be pre monthly) (daily) 3m motnhs) defined)

less important more important mportant Guard Profile Valida Validate adding differing guards g license Resid Resident between intervention RegistrationGuard Registr informations a mobile/static request (preparedRegistration (prepar on tr (categoriess rate form)(prepared form t security service r on (master (m m (5 stars rating rm form) history hi t y of reports)) gories x3 categories MVP

Links to g google g Jobof MVP

p response time, maps Securityservice provided, p for History incidents t Companies Ratings communication) comm directions ct name, surname of (average from all (for where wh the the guards from guard who did intervention the company) client is)

Life Toggle l status threatening to available / Security not available request MVP Call the information to call the police cheap police in specific cases

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List of functionalities 2021105534

https://docs.google.com/spreadsheets/d/1YexcuQW1FRNz q6ezMI3vDILmFwMTlLsA-weuK2UmvX8/edit?usp=sharing

Page 6 of 12 by UIG Studio

User stories: Resident

Who? Aim? Action? As a ... I want to .. so that I ... Resident (logged into the Report an incident app)

mandatory credit card 2021105534

info

open the app - resident dasboard shows

clicks button "report an incident"

choosing intervention one or multiple as long as its in one category (predefined selection (if there is possibility to connect location can select boxes) tags) more than one

if 2+ locations = 2+ tickets

can we request guard to go to someone else's Adding description of a flat? (noisy neighbour)

person and a floor number ( comment - additional) Does the new resident create his profile with location won't see number of the flat full address (flat nr, floor) and it it visible for the guard when what now? receiving the task? guard comes and noone is confirming the location, open wrong adress added adding comment there adding the exact adress? possibility (ex noise on dispute? 5th floor) Address added additional automatically and than address ability to details adjust it

estimated cost and time of Data from arrival google

request sent for guards to cost/time not accepted see

Status: 2h ? max Expiration time expiration Waiting for depends on incident category (option checked time? accept by resident) (animation?)

cancel no guards available task accepted

1. Widen the search area. 2. if still no guards WHAT NOW? available then what? 3. waiting time is x, do you accept or not.

can wew timer? first

see name, photo who w 5 min guard d is? intervention waiting for the guard to complete the task, away where goes guard first - status seeing the intervention status the resident or the (request, waiting, guard chat? action (intervention status: in progress) accepted, in progress, done) location? Update status Chat: by the guard, - annitiate as soon as task is accepted no map, no - chat finalizes when job is timer complete - only text (no videos, no photos, no voice, no files attachments)

location cancel guard didn't come guard comes in to location request

consequences?

small 3-5mins no fee can guard fee cancelation task competion guard fills raport should user see and accept the raport? review Card details mandatory - users? view the raport and thumb/down cannot proceed ability to 'flag' in any scenario without it how Payment - much when? + X% of

time? estimated time based on confirmation of google maps intervention done

raport acceptance? Stripe + view the the bill raport and ability to 'flag'

Question refund after intervention money freezed, if no complaints (for 24h?) add rating money go to guard Question 3 categories

(mandatory) + 5 star rating

Answers 7 days to revive the dispute

Thank you screen/animation

Page 7 of 12 by UIG Studio

User stories: Guard

Who? Aim? Action? As a ... I want to .. so that I ...

Guard be hired (logged in) 2021105534

selecting opens app Sorting list by: information on/off - expiration time showing: the location guard - location toggle - request type - location area to (e.g. tinder) dashboard shows ??? - type work in?

Sorting list by: - expiration time - location no interventions x active requests? - request typee

requests ??? no what with shifts? 1 active request 'standby' available at shows like ;) a time other requests expiration (with a shift description) time? request hour of ding-ding available job select request for 1 min posted notification

(opens details) (location, description) don't photo & show the comment price too

close accept

when accepts if if guard doesn't move, status: doesnt move after 5min it will cancel itself , his rating automatically goes down

in progress screen: can we see link to directions, request info, resident chat? who resident is? info (which data) yes First name

arrives (goes to arrives and cancel there is nothing resident, goest to action place?)

consequences? no job to does the no lower the be done job pay score (by deafult)

slide through the button screen to finish (click would How the guards should "finished" accidentaly activate it) be payed for the job? master license owner pays - by the app payment the guard (not through the - real world payment app) from the company

fills the photo can select that there was noone/ nothing to be done

report We will get boxes, the list comments from raport goes to Spectral the masters license Sum of earned number money based on of jobs waiting for after intervention money flag requests history? freezed, if no complaints and hours confirmation from (for 24h?) money go to the resident? if flag = guard write a note why

Thank you

e-mail with 7 days to revive the receipt dispute

Page 8 of 12 by UIG Studio

Wireframe: Resident 2021105534

Chat activates when guard comes to the location

Normal notifications instead of chat like boubbles?

Predefined texts(questions) in chat?

Page 9 of 12 by UIG Studio

Wireframe: Guard 2021105534

Page 10 of 12 by UIG Studio

Visual direction https://showcase.dropbox.com/s/Untitled-zLz1URf7rkebRa8G29dOb

UI elements 2021105534

Animations and flow

Fonts

Eina font Titling Gothic FB font Graphik Medium font

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Thank You!

contact: g.slota@uigstudio.com bart@uigstudio.com

Page 12 of 12 by UIG Studio

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