AU2001286865A1 - System and method for managing mobile workers - Google Patents

System and method for managing mobile workers

Info

Publication number
AU2001286865A1
AU2001286865A1 AU2001286865A AU8686501A AU2001286865A1 AU 2001286865 A1 AU2001286865 A1 AU 2001286865A1 AU 2001286865 A AU2001286865 A AU 2001286865A AU 8686501 A AU8686501 A AU 8686501A AU 2001286865 A1 AU2001286865 A1 AU 2001286865A1
Authority
AU
Australia
Prior art keywords
managing mobile
mobile workers
workers
managing
mobile
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001286865A
Inventor
Garry Fenimore
Kenneth M. Levine
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
MasterLink Corp
Original Assignee
MasterLink Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by MasterLink Corp filed Critical MasterLink Corp
Publication of AU2001286865A1 publication Critical patent/AU2001286865A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0631Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311Scheduling, planning or task assignment for a person or group
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0631Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311Scheduling, planning or task assignment for a person or group
    • G06Q10/063112Skill-based matching of a person or a group to a task

Landscapes

  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Educational Administration (AREA)
  • Operations Research (AREA)
  • Development Economics (AREA)
  • Marketing (AREA)
  • Game Theory and Decision Science (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • General Factory Administration (AREA)
AU2001286865A 2000-09-06 2001-08-29 System and method for managing mobile workers Abandoned AU2001286865A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US09/656,393 US7283971B1 (en) 2000-09-06 2000-09-06 System and method for managing mobile workers
US09/656,393 2000-09-06
PCT/US2001/026857 WO2002021373A2 (en) 2000-09-06 2001-08-29 System and method for managing mobile workers

Publications (1)

Publication Number Publication Date
AU2001286865A1 true AU2001286865A1 (en) 2002-03-22

Family

ID=24632843

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001286865A Abandoned AU2001286865A1 (en) 2000-09-06 2001-08-29 System and method for managing mobile workers

Country Status (3)

Country Link
US (2) US7283971B1 (en)
AU (1) AU2001286865A1 (en)
WO (1) WO2002021373A2 (en)

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Also Published As

Publication number Publication date
US7487106B2 (en) 2009-02-03
WO2002021373A2 (en) 2002-03-14
WO2002021373A3 (en) 2003-08-28
US7283971B1 (en) 2007-10-16
US20070299714A1 (en) 2007-12-27

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