AU2001282710A1 - Contact centre data visualisation system and method - Google Patents

Contact centre data visualisation system and method

Info

Publication number
AU2001282710A1
AU2001282710A1 AU2001282710A AU8271001A AU2001282710A1 AU 2001282710 A1 AU2001282710 A1 AU 2001282710A1 AU 2001282710 A AU2001282710 A AU 2001282710A AU 8271001 A AU8271001 A AU 8271001A AU 2001282710 A1 AU2001282710 A1 AU 2001282710A1
Authority
AU
Australia
Prior art keywords
centre data
contact centre
visualisation system
data visualisation
contact
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001282710A
Inventor
Andrew John Cardno
Michael John Douglas Hornsby
Grant Frederick Margison
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Compudigm International Ltd
Original Assignee
Compudigm International Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Compudigm International Ltd filed Critical Compudigm International Ltd
Publication of AU2001282710A1 publication Critical patent/AU2001282710A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/067—Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06T—IMAGE DATA PROCESSING OR GENERATION, IN GENERAL
    • G06T11/00—2D [Two Dimensional] image generation
    • G06T11/20—Drawing from basic elements, e.g. lines or circles
    • G06T11/206—Drawing of charts or graphs
AU2001282710A 2000-07-17 2001-07-17 Contact centre data visualisation system and method Abandoned AU2001282710A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
NZ50578400A NZ505784A (en) 2000-07-17 2000-07-17 A data visualisation system producing a contoured graphical representation of call centre activity
NZ505784 2000-07-17
PCT/NZ2001/000143 WO2002007007A1 (en) 2000-07-17 2001-07-17 Contact centre data visualisation system and method

Publications (1)

Publication Number Publication Date
AU2001282710A1 true AU2001282710A1 (en) 2002-01-30

Family

ID=19928001

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001282710A Abandoned AU2001282710A1 (en) 2000-07-17 2001-07-17 Contact centre data visualisation system and method

Country Status (4)

Country Link
US (4) US7627668B2 (en)
AU (1) AU2001282710A1 (en)
NZ (1) NZ505784A (en)
WO (1) WO2002007007A1 (en)

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NZ505784A (en) 2000-07-17 2003-04-29 Compudigm Int Ltd A data visualisation system producing a contoured graphical representation of call centre activity
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US20070022000A1 (en) * 2005-07-22 2007-01-25 Accenture Llp Data analysis using graphical visualization
US8442936B2 (en) * 2006-08-11 2013-05-14 Nicolas Bissantz System for generating a table
US8235811B2 (en) 2007-03-23 2012-08-07 Wms Gaming, Inc. Using player information in wagering game environments
US9117007B2 (en) * 2008-05-14 2015-08-25 Microsoft Technology Licensing, Llc Visualization of streaming real-time data
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US20110175905A1 (en) * 2010-01-15 2011-07-21 American Propertunity, LLC. Infoshape: displaying multidimensional information
US20120136685A1 (en) * 2010-11-30 2012-05-31 International Business Machines Corporation Determining Thresholds of Unexpected Workload Volumes
US20140188552A1 (en) * 2013-01-02 2014-07-03 Lap Chan Methods and systems to reach target customers at the right time via personal and professional mood analysis
US20140257908A1 (en) * 2013-03-07 2014-09-11 Avaya Inc. Viewer pattern analysis
WO2015021449A2 (en) * 2013-08-08 2015-02-12 E-Valuation,Inc. Systems and methods of communicating information regarding interpersonal relationships using biographical imagery
US10740683B2 (en) 2016-07-29 2020-08-11 International Business Machines Corporation Determining and representing health of cognitive systems
US10679398B2 (en) 2016-07-29 2020-06-09 International Business Machines Corporation Determining and representing health of cognitive systems

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US5790126A (en) * 1995-01-03 1998-08-04 Microsoft Corporation Method for rendering a spline for scan conversion of a glyph
US5966695A (en) * 1995-10-17 1999-10-12 Citibank, N.A. Sales and marketing support system using a graphical query prospect database
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US5870559A (en) * 1996-10-15 1999-02-09 Mercury Interactive Software system and associated methods for facilitating the analysis and management of web sites
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NZ505784A (en) 2000-07-17 2003-04-29 Compudigm Int Ltd A data visualisation system producing a contoured graphical representation of call centre activity

Also Published As

Publication number Publication date
WO2002007007A1 (en) 2002-01-24
US20140039977A1 (en) 2014-02-06
US20090207173A1 (en) 2009-08-20
US8538769B2 (en) 2013-09-17
NZ505784A (en) 2003-04-29
US7627668B2 (en) 2009-12-01
US20030110187A1 (en) 2003-06-12
US20100268662A1 (en) 2010-10-21
US7747743B2 (en) 2010-06-29
US8725523B2 (en) 2014-05-13

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