AU1459401A - Apparatus and method for selective routing of users to experts over a network ofcomputers - Google Patents

Apparatus and method for selective routing of users to experts over a network ofcomputers

Info

Publication number
AU1459401A
AU1459401A AU14594/01A AU1459401A AU1459401A AU 1459401 A AU1459401 A AU 1459401A AU 14594/01 A AU14594/01 A AU 14594/01A AU 1459401 A AU1459401 A AU 1459401A AU 1459401 A AU1459401 A AU 1459401A
Authority
AU
Australia
Prior art keywords
ofcomputers
users
network
selective routing
experts over
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU14594/01A
Inventor
G. Dewey Gaedcke
Carl N. Samos
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
KnowItAll Inc
Original Assignee
CARL N SAMOS
KnowItAll Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by CARL N SAMOS, KnowItAll Inc filed Critical CARL N SAMOS
Publication of AU1459401A publication Critical patent/AU1459401A/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9535—Search customisation based on user profiles and personalisation
AU14594/01A 1999-11-05 2000-11-03 Apparatus and method for selective routing of users to experts over a network ofcomputers Abandoned AU1459401A (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US16390099P 1999-11-05 1999-11-05
US60163900 1999-11-05
PCT/US2000/030314 WO2001035272A2 (en) 1999-11-05 2000-11-03 Apparatus and method for selective routing of users to experts over a network of computers

Publications (1)

Publication Number Publication Date
AU1459401A true AU1459401A (en) 2001-06-06

Family

ID=22592088

Family Applications (1)

Application Number Title Priority Date Filing Date
AU14594/01A Abandoned AU1459401A (en) 1999-11-05 2000-11-03 Apparatus and method for selective routing of users to experts over a network ofcomputers

Country Status (2)

Country Link
AU (1) AU1459401A (en)
WO (1) WO2001035272A2 (en)

Families Citing this family (31)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8868448B2 (en) 2000-10-26 2014-10-21 Liveperson, Inc. Systems and methods to facilitate selling of products and services
US9819561B2 (en) 2000-10-26 2017-11-14 Liveperson, Inc. System and methods for facilitating object assignments
US20050138115A1 (en) * 2003-12-23 2005-06-23 Luis Llamas Real time mobile skill set information system
US8270320B2 (en) 2004-09-30 2012-09-18 Avaya Inc. Method and apparatus for launching a conference based on presence of invitees
US8180722B2 (en) * 2004-09-30 2012-05-15 Avaya Inc. Method and apparatus for data mining within communication session information using an entity relationship model
US7936863B2 (en) 2004-09-30 2011-05-03 Avaya Inc. Method and apparatus for providing communication tasks in a workflow
US8107401B2 (en) 2004-09-30 2012-01-31 Avaya Inc. Method and apparatus for providing a virtual assistant to a communication participant
US9432468B2 (en) 2005-09-14 2016-08-30 Liveperson, Inc. System and method for design and dynamic generation of a web page
US8738732B2 (en) 2005-09-14 2014-05-27 Liveperson, Inc. System and method for performing follow up based on user interactions
US7523082B2 (en) 2006-05-08 2009-04-21 Aspect Software Inc Escalating online expert help
FR2910206B1 (en) * 2006-12-15 2014-02-14 Jean Abboud INTELLIGENT SYSTEM FOR ASSISTING THE PILOTAGE OF A DEVICE BASED ON INFORMATION FROM A POPULATION OF AGENTS.
US7898394B2 (en) 2007-05-10 2011-03-01 Red Hat, Inc. Systems and methods for community tagging
US8266127B2 (en) * 2007-05-31 2012-09-11 Red Hat, Inc. Systems and methods for directed forums
US8356048B2 (en) 2007-05-31 2013-01-15 Red Hat, Inc. Systems and methods for improved forums
US7966319B2 (en) 2007-06-07 2011-06-21 Red Hat, Inc. Systems and methods for a rating system
US8037009B2 (en) 2007-08-27 2011-10-11 Red Hat, Inc. Systems and methods for linking an issue with an entry in a knowledgebase
US8762313B2 (en) 2008-07-25 2014-06-24 Liveperson, Inc. Method and system for creating a predictive model for targeting web-page to a surfer
US8260846B2 (en) 2008-07-25 2012-09-04 Liveperson, Inc. Method and system for providing targeted content to a surfer
US8805844B2 (en) 2008-08-04 2014-08-12 Liveperson, Inc. Expert search
US9892417B2 (en) 2008-10-29 2018-02-13 Liveperson, Inc. System and method for applying tracing tools for network locations
US9767212B2 (en) 2010-04-07 2017-09-19 Liveperson, Inc. System and method for dynamically enabling customized web content and applications
US9350598B2 (en) 2010-12-14 2016-05-24 Liveperson, Inc. Authentication of service requests using a communications initiation feature
US8918465B2 (en) 2010-12-14 2014-12-23 Liveperson, Inc. Authentication of service requests initiated from a social networking site
US8943002B2 (en) 2012-02-10 2015-01-27 Liveperson, Inc. Analytics driven engagement
US8805941B2 (en) 2012-03-06 2014-08-12 Liveperson, Inc. Occasionally-connected computing interface
US9563336B2 (en) 2012-04-26 2017-02-07 Liveperson, Inc. Dynamic user interface customization
US9672196B2 (en) 2012-05-15 2017-06-06 Liveperson, Inc. Methods and systems for presenting specialized content using campaign metrics
US11386442B2 (en) 2014-03-31 2022-07-12 Liveperson, Inc. Online behavioral predictor
US10992772B2 (en) 2015-05-01 2021-04-27 Microsoft Technology Licensing, Llc Automatically relating content to people
CA2988120A1 (en) 2015-06-02 2016-12-08 Liveperson, Inc. Dynamic communication routing based on consistency weighting and routing rules
CN109844717B (en) 2016-08-14 2023-05-23 利维帕尔森有限公司 System and method for real-time remote control of mobile applications

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5563805A (en) * 1994-08-16 1996-10-08 International Business Machines Corporation Multimedia context-sensitive real-time-help mechanism for use in a data processing system
DE69636239T2 (en) * 1995-04-24 2007-05-10 International Business Machines Corp. A method and apparatus for skill-based routing in a call center
US5958014A (en) * 1996-09-24 1999-09-28 Intervoice Limited Partnership System and method for establishing a real-time agent pool between computer systems

Also Published As

Publication number Publication date
WO2001035272A2 (en) 2001-05-17
WO2001035272A3 (en) 2003-12-31

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Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase