ZA202306749B - Service management - Google Patents

Service management

Info

Publication number
ZA202306749B
ZA202306749B ZA2023/06749A ZA202306749A ZA202306749B ZA 202306749 B ZA202306749 B ZA 202306749B ZA 2023/06749 A ZA2023/06749 A ZA 2023/06749A ZA 202306749 A ZA202306749 A ZA 202306749A ZA 202306749 B ZA202306749 B ZA 202306749B
Authority
ZA
South Africa
Prior art keywords
service
checking
monitoring device
service zone
service management
Prior art date
Application number
ZA2023/06749A
Inventor
Floris Nefdt Visser
Ruann Visser
Ruben Visser
Original Assignee
K2022830940 South Africa Pty Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by K2022830940 South Africa Pty Ltd filed Critical K2022830940 South Africa Pty Ltd
Publication of ZA202306749B publication Critical patent/ZA202306749B/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G06Q20/206—Point-of-sale [POS] network systems comprising security or operator identification provisions, e.g. password entry
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Development Economics (AREA)
  • Computer Security & Cryptography (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Game Theory and Decision Science (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Loading And Unloading Of Fuel Tanks Or Ships (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The invention provides for a service management system, which includes a monitoring device associated with a service zone, the monitoring device operable to detect the presence of a customer at the service zone, and a checking device operable to detect when a service attendant is present at the particular service zone. The system also includes a processing unit in communication with the monitoring device and checking device, to record service management data communicated from the checking and monitoring devices. The system further includes an indicator associated with a particular service zone, operable based on information received from any one or more of the checking devices, monitoring device and processing unit, to indicate a condition at the service zone.
ZA2023/06749A 2021-03-09 2023-06-30 Service management ZA202306749B (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
ZA202101575 2021-03-09
PCT/IB2022/052082 WO2022189986A1 (en) 2021-03-09 2022-03-09 Service management

Publications (1)

Publication Number Publication Date
ZA202306749B true ZA202306749B (en) 2024-04-24

Family

ID=83227477

Family Applications (1)

Application Number Title Priority Date Filing Date
ZA2023/06749A ZA202306749B (en) 2021-03-09 2023-06-30 Service management

Country Status (2)

Country Link
WO (1) WO2022189986A1 (en)
ZA (1) ZA202306749B (en)

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7394345B1 (en) * 2003-12-08 2008-07-01 At&T Corp. Arrangement for indicating presence of individual
EP1949302B1 (en) * 2005-10-24 2016-04-13 Itesoft S.A. Device and method for interaction with a user
US20150098561A1 (en) * 2013-10-08 2015-04-09 Nice-Systems Ltd. System and method for real-time monitoring of a contact center using a mobile computer
US10325294B2 (en) * 2014-12-10 2019-06-18 Meijer, Inc. System and method for notifying customers of checkout queue activity
WO2017173117A1 (en) * 2016-03-30 2017-10-05 3-East, Llc System, method, and devices for managing retail transactions at a retail location
WO2018026587A1 (en) * 2016-08-02 2018-02-08 Wal-Mart Stores, Inc. Vehicle service kiosk system
US11232491B2 (en) * 2018-08-10 2022-01-25 Baypoint Technology, Llc Proximity based mechanisms for customer-service interaction feedback
JP7512271B2 (en) * 2018-10-22 2024-07-08 ペプシコ・インク Beverage Distribution Systems

Also Published As

Publication number Publication date
WO2022189986A9 (en) 2022-11-17
WO2022189986A1 (en) 2022-09-15

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