WO2024005083A1 - 情報処理システム、情報処理装置、情報処理方法、およびプログラム - Google Patents

情報処理システム、情報処理装置、情報処理方法、およびプログラム Download PDF

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Publication number
WO2024005083A1
WO2024005083A1 PCT/JP2023/024015 JP2023024015W WO2024005083A1 WO 2024005083 A1 WO2024005083 A1 WO 2024005083A1 JP 2023024015 W JP2023024015 W JP 2023024015W WO 2024005083 A1 WO2024005083 A1 WO 2024005083A1
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WO
WIPO (PCT)
Prior art keywords
delivery
package
information processing
person
processing system
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/JP2023/024015
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English (en)
French (fr)
Japanese (ja)
Inventor
秀治 河合
忠成 樋口
圭輔 田路
拓也 堀
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Aeronext Inc
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Aeronext Inc
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Filing date
Publication date
Application filed by Aeronext Inc filed Critical Aeronext Inc
Priority to CN202380049700.7A priority Critical patent/CN119547094A/zh
Publication of WO2024005083A1 publication Critical patent/WO2024005083A1/ja
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping

Definitions

  • the present invention relates to an information processing system, an information processing device, an information processing method, and a program.
  • Patent Document 1 discloses a technology that acquires the loading capacity of one or more circular flights circulating between three bases and determines whether to change the flight plan of the circular flights based on the acquired loading capacity. Disclosed.
  • Patent Document 1 increases or decreases the number of circulating flights depending on the load, and the package is delivered by circulating flights that can vary depending on the request contents included in the package delivery request. The delivery efficiency of the shipper is not taken into consideration.
  • an object of the present invention is to provide a new and improved information processing system and information processing system that can further improve the delivery efficiency of the deliverer.
  • the purpose of the present invention is to provide a processing device, an information processing method, and a program.
  • the delivery person responds to the delivery request based on the request contents included in the delivery request regarding delivery or collection of the package registered by the delivery requester.
  • a determination unit that determines whether or not the condition regarding the delivery efficiency of the delivery person is satisfied;
  • An information processing system including a generation unit that generates delivery instruction information regarding delivery or collection of the package.
  • the delivery requester responds to the delivery request based on the request content included in the delivery request regarding delivery or collection of the package registered by the delivery requester.
  • a determination unit that determines whether or not a condition regarding the delivery efficiency of the delivery person is satisfied;
  • An information processing device comprising: a generation unit that generates delivery instruction information regarding delivery or collection of the package by a delivery means.
  • the delivery requester responds to the delivery request based on the request content included in the delivery request regarding delivery or collection of the package registered by the delivery requester. Determining whether or not the corresponding condition regarding the delivery efficiency of the delivery person is satisfied, and based on the determination that the condition is not satisfied, the delivery of the package by another delivery method different from the delivery method.
  • a computer-implemented method of processing information is provided, the method comprising: generating delivery instruction information regarding the delivery or pickup of an item.
  • a computer is configured to perform a delivery request based on request contents included in a delivery request related to delivery or collection of a package registered by a delivery requester.
  • a determination function that determines whether the delivery person's response satisfies conditions regarding the delivery efficiency of the delivery person, and a determination function that determines whether the delivery efficiency of the delivery person satisfies the delivery efficiency.
  • a program is provided that realizes a generation function of generating delivery instruction information regarding delivery or collection of the package by another different delivery means.
  • FIG. 1 is an explanatory diagram for explaining an overview of an information processing system according to the present embodiment.
  • FIG. 2 is an explanatory diagram for explaining an example of a delivery frame according to the present embodiment.
  • FIG. 2 is an explanatory diagram for explaining an example of the functional configuration of an information terminal 20 according to the present embodiment. It is an explanatory diagram for explaining an example of the functional composition of operation management server 30 concerning this embodiment. It is an explanatory diagram for explaining an example of the functional composition of schedule management server 40 concerning this embodiment.
  • FIG. 6 is an explanatory diagram for explaining an example of a process for determining whether or not conditions related to delivery efficiency are satisfied.
  • FIG. 7 is an explanatory diagram for explaining another example of the process of determining whether or not conditions related to delivery efficiency are satisfied.
  • FIG. 1 is an explanatory diagram for explaining an overview of an information processing system according to the present embodiment.
  • FIG. 2 is an explanatory diagram for explaining an example of a delivery frame according to the present embodiment.
  • FIG. 2 is an explan
  • FIG. 7 is an explanatory diagram for explaining another example of a collection position and a receiving position according to the present embodiment. It is an explanatory diagram for explaining an example of operation processing of operation management server 30 concerning this embodiment. It is an explanatory diagram for explaining an example of the hardware configuration of operation management server 30 concerning this embodiment.
  • An information processing system etc. according to an embodiment of the present invention has the following configuration. [Item 1] Based on the request contents included in a delivery request related to delivery or collection of a package registered by a delivery requester, determine whether the delivery person's response to the delivery request satisfies the conditions regarding the delivery efficiency of the delivery person.
  • An information processing system comprising: [Item 2] a communication unit that transmits the delivery instruction information generated by the generation unit to an external device;
  • the external device includes an information terminal used by an administrator who manages the unmanned mobile object.
  • the external device includes an unmanned moving object.
  • the delivery person delivers the package using a mobile object, The information processing system described in item 4.
  • the mobile body includes a vehicle that moves on a land route.
  • the unmanned mobile body includes a mobile body that autonomously moves on the land route.
  • the unmanned mobile body includes a mobile body that autonomously moves along a route different from the land route.
  • the unmanned mobile object includes a flying object that autonomously flies on an air route.
  • the determination unit includes: Determining whether the condition is satisfied based on the receiving position of the package included in the request content; The information processing system according to any one of items 1 to 9.
  • the determination unit includes: determining whether the condition is satisfied based on the delivery area of the delivery person; The information processing system according to any one of items 1 to 9.
  • the determination unit includes: determining that the condition is not met when the request content includes a predetermined request that affects the delivery plan of the delivery person; The information processing system according to any one of items 1 to 9.
  • the determination unit includes: determining that the condition is not satisfied when the delivery start position of the package is included within a predetermined range from the position of the unmanned moving body that can be used for delivering the package; The information processing system according to any one of items 3 to 9.
  • the determination unit includes: determining that the condition is not satisfied when the delivery start position of the package is the same as the position of the unmanned moving body that can be used for delivery or collection of the package; The information processing system according to any one of items 3 to 9.
  • the generation unit is Generating other delivery instruction information regarding delivery or collection of the package by the delivery means of the delivery person based on the determination by the determination unit that the condition is satisfied; The information processing system according to any one of items 3 to 9.
  • the communication department includes: transmitting the other delivery instruction information to a terminal used by the delivery person; The information processing system described in item 15.
  • [Item 17] Based on the request contents included in a delivery request related to delivery or collection of a package registered by a delivery requester, determine whether the delivery person's response to the delivery request satisfies the conditions regarding the delivery efficiency of the delivery person. a determination unit to a generation unit that generates delivery instruction information regarding delivery or collection of the package by another delivery means different from the delivery person based on the judgment unit determining that the condition is not satisfied; An information processing device comprising: [Item 18] Based on the request contents included in a delivery request related to delivery or collection of a package registered by a delivery requester, determine whether the delivery person's response to the delivery request satisfies the conditions regarding the delivery efficiency of the delivery person.
  • An information processing method performed by a computer including: [Item 19] to the computer, Based on the request contents included in a delivery request related to delivery or collection of a package registered by a delivery requester, determine whether the delivery person's response to the delivery request satisfies the conditions regarding the delivery efficiency of the delivery person.
  • a judgment function to a generation function that generates delivery instruction information regarding delivery or collection of the package by another delivery means different from the delivery person based on the judgment function determining that the condition is not satisfied;
  • each moving body is referred to as a manned moving body 10A as a moving body used by a delivery person
  • an unmanned moving body 10B is a moving body that moves under autonomous control or remote control. distinguish.
  • each moving object is simply referred to as a moving object 10.
  • the information terminal used by the delivery person for delivery or collection of the package is the delivery person terminal 20A
  • the information terminal used by the requester who requests the delivery or collection of the package is the client terminal 20B.
  • each information terminal 20 will be simply referred to as an information terminal 20.
  • One embodiment of the present invention relates to an information processing system that can further improve delivery efficiency of a delivery person regarding delivery or collection.
  • FIG. 1 is an explanatory diagram for explaining an overview of an information processing system according to this embodiment.
  • the information processing system according to this embodiment includes, for example, as shown in FIG. 1, a mobile object 10, an information terminal 20, an operation management server 30, and a schedule management server 40.
  • the mobile object 10, the information terminal 20, the operation management server 30, and the schedule management server 40 are connected to each other via a network.
  • the mobile body 10 is a mobile body used in a delivery operation such as delivering or collecting a package L.
  • the mobile body 10 is used when delivering a package L requested to be delivered by the client U2 from a warehouse WH where the package L is stored.
  • the mobile body 10 is not essential in the delivery work, and may, for example, perform the delivery on foot together with a trolley (for example, a box trolley, a basket trolley, etc.).
  • the mobile body 10 includes a manned mobile body 10A used by a delivery person U1 who delivers or collects the package L.
  • the manned mobile object 10A is a vehicle that moves on land as shown in FIG. Good too.
  • the manned mobile body 10A is not limited to a vehicle.
  • the manned mobile object 10A may be a flying object that flies on an air route, or a ship that moves on a waterway such as a sea route or a river route.
  • the mobile body 10 includes an unmanned mobile body 10B that moves under autonomous control or remote control.
  • the unmanned moving body 10B may be located at two positions such as a starting point (for example, the delivery start position of the package L or a movement start position of the unmanned moving body 10B) and an end point (for example, the receiving position of the package L), or It also includes a relay point (for example, in the case of a delivery that involves collection of the package L, the collection position of the package L) and a return point (for example, the same position as the movement start position of the unmanned mobile object 10, or a different waiting position). It may move by autonomous control using input information such as positions of three or more points. Note that the input information used for autonomous control may include various information such as other transit points and delivery routes.
  • the unmanned moving body 10B may be moved by remote control using operation information input remotely by an administrator who manages the unmanned moving body 10B.
  • the unmanned moving object 10B may be a flying object as shown in FIG.
  • the flying object may be a drone that flies under autonomous control, or a UAV (Unmanned Aerial Vehicle) that flies under remote control by an administrator.
  • UAV Unmanned Aerial Vehicle
  • the unmanned moving object 10B is not limited to a flying object.
  • the unmanned vehicle 10B may be a vehicle that travels on land, such as an unmanned ground vehicle (UGV), or a ship that travels on waterways such as a sea route or a river channel.
  • UUV unmanned ground vehicle
  • a ship that travels on waterways such as a sea route or a river channel.
  • the manned mobile body 10A and the unmanned mobile body 10B may be mobile bodies that can move on at least two routes: a land route, a water route, and an air route.
  • the information terminal 20 is a terminal used by parties involved in services related to delivery or collection.
  • the information terminal 20 may be various terminals such as a tablet terminal, a smartphone, a mobile phone, a PHS (Personal Handy-phone System), a PDA (Personal Digital Assistant), or a PC (Personal Computer).
  • the information terminal 20 includes a delivery person terminal 20A used by a delivery person U1 who delivers or collects the package L.
  • the delivery person U1 may use the delivery person terminal 20A to check delivery instruction information including a delivery task based on the request content included in the delivery request registered by the requester U2.
  • the package L is delivered to the requester U2 who made the delivery request, but this is not the only case. may be packages delivered to different recipients.
  • the delivery person U1 may load the cargo L onto the moving object 10 or the like when leaving the warehouse WH, and one or more delivery tasks may be set in advance as a delivery plan in a predetermined order.
  • the information terminal 20 also includes a client terminal 20B used by a client U2 who requests delivery or collection of the package L.
  • the requester U2 may register a delivery request regarding delivery or collection of the package L using the requester terminal 20B.
  • the operation management server 30 is an example of an information processing device, and is a server that manages the operation of the mobile object 10.
  • the traffic management server 30 may be a general-purpose computer such as a workstation or a PC, or may be a cloud server.
  • the operation management server 30 determines whether or not the delivery person U1 responding to a delivery request related to delivery or collection registered by the requester U2 satisfies a condition regarding the delivery efficiency of the delivery person U1. A specific example of determining whether the conditions regarding delivery efficiency are satisfied will be described later.
  • the operation management server 30 Based on the fact that the conditions regarding the delivery efficiency of the delivery person U1 are determined not to be satisfied, the operation management server 30 generates delivery instruction information regarding delivery or collection of the package L by another delivery method different from that of the delivery person U1. do.
  • the operation management server 30 may perform delivery or collection-related delivery of the package L by the unmanned mobile body 10B, which is another delivery means different from the delivery person U1. Generate instruction information.
  • the operation management server 30 may generate other delivery instruction information regarding the delivery or collection of the package L by the delivery person U1, based on the determination that the conditions regarding the delivery efficiency of the delivery person U1 are satisfied.
  • the delivery instruction information is information used, for example, to move the unmanned vehicle 10B by autonomous control or remote control.
  • the location information of home B (or collection location) designated as the receiving location of L may also be included.
  • the schedule management server 40 is a server that manages various schedules related to delivery and collection.
  • the schedule management server 40 may be a general-purpose computer such as a workstation or a personal computer, or may be a cloud server.
  • the schedule management server 40 manages delivery plans and delivery schedules regarding delivery and collection of the delivery person U1. Furthermore, the schedule management server 40 manages delivery plans and delivery schedules regarding delivery and collection of the unmanned mobile object 10B.
  • the schedule management server 40 receives from the operation management server 30 the determination result as to whether or not conditions related to delivery efficiency are satisfied. Then, the schedule management server 40 registers a delivery schedule for delivery or collection of the package L in the delivery slot of the delivery plan of the delivery person U1 or the unmanned mobile object 10B who will deliver the package L, according to the received determination result. It's okay.
  • the delivery frame is a time frame in which the unmanned moving object 10B or the delivery person U1 responds to a delivery request.
  • the daily delivery plan of the unmanned mobile object 10B (or the delivery person U1) is divided into predetermined delivery slots (for example, 15 minutes, 30 minutes, etc. for the unmanned mobile object, and 1 hour, etc. for the delivery person).
  • the unmanned mobile object 10B (or the delivery person U1) delivers the package L registered for each delivery slot at the time indicated by the delivery slot.
  • packages to delivery destinations such as 1 or 2 may be registered, and in the delivery slot of the deliverer, packages to many delivery destinations, such as 5 to 10, may be registered. , but is not limited to this.
  • FIG. 2 is an explanatory diagram for explaining an example of a delivery frame according to the present embodiment.
  • the daily delivery plan DS of the unmanned mobile object 10B (or the deliverer) is divided into predetermined delivery slots (for example, 15 minutes), and the unmanned mobile object 10B (or the deliverer)
  • the package L registered in each case is delivered at the time indicated by the delivery slot.
  • Such a combination of delivery plan DS and delivery slot may be set for each of a plurality of receiving position candidates.
  • the delivery plan DS set for a certain receiving position indicates that the delivery schedule by the unmanned mobile object 10B (or the delivery person) has already been filled.
  • FIG. 3 is an explanatory diagram for explaining an example of the functional configuration of the information terminal 20 according to the present embodiment.
  • the information terminal 20 according to this embodiment includes a communication section 210, a control section 230, and an operation display section 240, as shown in FIG.
  • the communication unit 210 performs various communications with the operation management server 30 and the schedule management server 40.
  • the communication unit 210 included in the client terminal 20B may transmit a delivery request related to delivery or collection of a package registered by the client to the operation management server 30.
  • the communication unit 210 included in the delivery person terminal 20A may receive other delivery instruction information from the operation management server 30 based on the fact that the conditions regarding the delivery efficiency of the delivery person are determined to be satisfied.
  • Control unit 230 controls the overall operation of the information terminal 20.
  • the control unit 230 controls transmission and reception of various information by the communication unit 210.
  • the control unit 230 included in the client terminal 20B may control the communication unit 210 to transmit a delivery request including the request details input through the operation display unit 240.
  • control unit 230 may perform control to display the delivery instruction information received from the operation management server 30 on the operation display unit 240.
  • the control unit 230 included in the delivery person terminal 20A may control the operation display unit 240 to display other delivery instruction information received from the operation management server 30.
  • the operation display unit 240 has a function as an operation unit for inputting request details regarding package delivery or collection. Further, the operation display unit 240 has a function as a display unit that displays delivery instruction information received from the operation management server 30.
  • the function as an operation unit can be realized by, for example, a touch panel or a keyboard. Further, the function as a display unit can be realized by a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD), or an OLED (Organic Light Emitting Diode) device. Note that the function as a display section and the function as an operation section may be configured separately.
  • the information terminal 20 may be equipped with a microphone not shown in FIG. 3, and in that case, the requester may use the microphone to input the content of the request regarding delivery or collection of the package by voice. Further, the information terminal 20 may further include a speaker (not shown in FIG. 3), and in that case, the delivery person may confirm the delivery instruction information using the audio output from the speaker.
  • FIG. 4 is an explanatory diagram for explaining an example of the functional configuration of the operation management server 30 according to the present embodiment.
  • the operation management server 30 according to this embodiment includes a communication section 310, a storage section 320, and a control section 330, as shown in FIG.
  • the communication unit 310 performs various communications with the information terminal 20 and the schedule management server 40.
  • the communication unit 310 may receive from the client terminal 20B a delivery request related to delivery or collection of a package registered by the client.
  • the communication unit 310 may transmit to the schedule management server 40 a determination result as to whether or not the delivery request by the delivery person satisfies the conditions regarding the delivery efficiency of the delivery person.
  • the communication unit 310 may receive various delivery information such as delivery means and delivery slots transmitted from the schedule management server 40 as a response to the determination result.
  • the communication unit 310 may transmit delivery instruction information generated by a generation unit 333, which will be described later, to an external device such as the information terminal 20 or the unmanned mobile object 10B.
  • the storage unit 320 holds software and various data.
  • the storage unit 320 may hold client information.
  • the client information may include, for example, various basic information such as the client's name, the client's name within the service, email address, address, or telephone number, or the client's identification information (ID). ), external application account information, or information regarding the package receiving location.
  • client information is not limited to these.
  • the storage unit 320 may hold deliverer information.
  • the delivery person information may include, for example, basic information of the delivery person such as the delivery person's name, email address, and telephone number, as well as identification information of the delivery person, current location information, current delivery area, movement It may include body type identification information, etc., or may include a delivery company name and delivery company identification information.
  • the deliverer information may include, for example, external application account information, desired delivery area, identification information (including driver's license information), bank account information, delivery history information, and the like. However, the deliverer information is not limited to these.
  • the storage unit 320 may hold store information.
  • the store information may include basic store information such as store name, business hours, address, contact information, telephone number, store URL, and shipping charges.
  • the store information may include information regarding the product, such as product name, product identification information, product-compatible storage container type information, weight information, and management temperature range information.
  • store information is not limited to these.
  • Control unit 330 The control unit 330 according to this embodiment controls the overall operation of the traffic management server 30.
  • the control unit 330 includes a determination unit 331 and a generation unit 333, as shown in FIG. 4, for example.
  • the determining unit 331 determines whether a certain delivery person handles the delivery request based on the request content included in the delivery request related to delivery or collection of the package registered by the requester. Determine whether conditions regarding efficiency are satisfied.
  • the generation unit 333 generates delivery instruction information regarding delivery or collection of the package by a delivery means other than the delivery person, based on the determination by the judgment unit 331 that the condition is not satisfied.
  • the generation unit 333 may generate the delivery instruction information using various delivery information such as delivery means and delivery slots specified by the schedule management server 40 based on the determination result of the determination unit 331.
  • the generation unit 333 may generate other delivery instruction information regarding the delivery or collection of the package by the delivery person, based on the determination unit 331 that the condition is satisfied.
  • FIG. 5 is an explanatory diagram for explaining an example of the functional configuration of the schedule management server 40 according to this embodiment.
  • the schedule management server 40 according to this embodiment includes a communication section 410, a storage section 420, and a control section 430, as shown in FIG.
  • the communication unit 410 performs various communications with the information terminal 20 and the operation management server 30.
  • the communication unit 410 may receive a determination result as to whether or not the delivery person's response to the delivery request satisfies a condition regarding the delivery efficiency of the delivery person.
  • the communication unit 410 may transmit various delivery information such as the designated delivery method and delivery slot to the operation management server 30 based on the received determination result.
  • the storage unit 420 holds software and various data.
  • the storage unit 420 holds the delivery plan of each delivery person and the delivery plan of the unmanned mobile object 10B.
  • the delivery plan includes various information such as the loading status of packages for each delivery slot of the manned mobile body 10A used by the deliverer for delivery, and the availability status of the unmanned mobile body 10B.
  • Control unit 430 controls the overall operation of the schedule management server 40.
  • the control unit 430 specifies various delivery information such as delivery means and delivery time based on a determination result as to whether the delivery person's response to the delivery request satisfies conditions regarding the delivery efficiency of the delivery person.
  • control unit 430 when the control unit 430 receives a determination result including that the conditions related to delivery efficiency are satisfied, the control unit 430 specifies delivery by the delivery person using the manned mobile body 10A, and also specifies a predetermined delivery plan of the predetermined delivery person. It is also possible to specify a delivery slot according to availability included in the delivery plan of the delivery person. The control unit 430 then controls the communication unit 410 to transmit delivery information including the specified delivery means (delivery person) and delivery slot to the operation management server 30, or to change the delivery plan of a predetermined delivery vehicle. You may do so.
  • control unit 430 When the control unit 430 receives a determination result including that the conditions related to delivery efficiency are not satisfied, the control unit 430 specifies delivery by the unmanned mobile body 10B, and also specifies delivery by the unmanned mobile body 10B according to the availability status included in the delivery plan of the unmanned mobile body 10B. You may also specify a delivery frame. Then, the control unit 430 may control the communication unit 410 to cause the operation management server 30 to transmit delivery information including the specified delivery means (unmanned mobile object 10B) and delivery slot.
  • a delivery person who responds to a delivery request for a package requested by a requester will need to go to the warehouse or store where the package is stored to pick up the package as appropriate.
  • the delivery efficiency of the delivery person may be lowered since the delivery efficiency may be reduced due to the need for long-distance movement when collecting the package.
  • a delivery request includes various requests such as a delivery frame and a delivery location.
  • the delivery request may include a predetermined request for immediate delivery of a package (for example, food, etc.).
  • the shipper will, as soon as it is decided to deliver the package, go to the warehouse or store where the package is stored to pick up the package. Delivery plans may be affected. That is, if the deliverer appropriately responds to such irregular requests, the delivery efficiency of the deliverer may be reduced.
  • the unmanned mobile object 10B In order to reduce the burden on the delivery person and prevent a decline in delivery efficiency, it may be desirable to have the unmanned mobile object 10B assist in the delivery of packages for which delivery has been requested due to irregular requests. .
  • the unmanned mobile body 10B assists in the delivery and collection of the package.
  • FIG. 6 is an explanatory diagram for explaining an example of a process for determining whether conditions related to delivery efficiency are satisfied.
  • delivery area A is designated as the area in which the delivery person U1 is in charge of delivering the package L for the delivery person U1.
  • the inside of the delivery area A of the delivery person U1 is the left side of the broken line that indicates the boundary of the delivery area A, and the area outside the delivery area A is the area of the broken line that indicates the border of the delivery area A. It's on the right.
  • the luggage L will be explained using diagrams in which the luggage L is exposed to the outside of the mobile body 10, but the luggage L is stored inside the mobile body 10. Good too.
  • the unmanned vehicle 10B may have a structure for gripping the luggage L.
  • the determination unit 331 may determine whether a condition regarding the delivery efficiency of the deliverer U1 is satisfied based on the receiving position of the package L included in the request content of the requester U2.
  • the determining unit 331 determines the receiving position or collection position of the package L as a receiving position or collection position of home B2 (or a receiving position or collection position such as a store or dedicated delivery facility near home B2) that is not included in the delivery area A as shown in FIG. ) is specified, it may be determined that the conditions regarding the delivery efficiency of the delivery person U1 are not satisfied.
  • the generation unit 333 If it is determined that the conditions regarding the delivery efficiency of the delivery person U1 are not satisfied, the generation unit 333 generates delivery instruction information regarding delivery or collection of the package L by the unmanned mobile body 10B as a delivery method different from the delivery method of the delivery person U1. Good too.
  • the communication unit 310 may transmit the delivery instruction information generated by the generation unit 333 to the unmanned mobile object 10B.
  • the unmanned mobile object 10B that has received the delivery instruction information may deliver the package L under autonomous control based on the received delivery instruction information.
  • the communication unit 310 may transmit the delivery instruction information generated by the generation unit 333 to the information terminal 20 used by the administrator of the unmanned mobile object 10B.
  • the administrator may remotely operate the unmanned mobile object 10B based on the delivery instruction information, or send the delivery instruction information to the unmanned mobile object 10B using the information terminal 20 used by the administrator. Good too.
  • the delivery instruction information includes various information for use in autonomous control of the unmanned moving body 10B and remote control of the unmanned moving body 10B, for example.
  • the delivery instruction information may include information regarding the delivery start position of the package and the receiving position of the requester for the package L, or may include information such as the delivery route and transit points.
  • the determination unit 331 may determine that the condition regarding the delivery efficiency of the deliverer U1 is satisfied when the residence B1 included in the delivery area A is specified as the receiving position or collection position of the package L.
  • the generation unit 333 may generate other delivery instruction information regarding delivery or collection of the package L by the delivery person U1.
  • the communication unit 310 may transmit other delivery instruction information generated by the generation unit 333 to the delivery person terminal 20A used by the delivery person U1, which is an external device.
  • the other delivery instruction information regarding the delivery or collection of the package by the delivery person U1 may be the same as the delivery instruction information regarding the delivery or collection of the package by another delivery means (for example, the unmanned mobile object 10B). , may be different.
  • other delivery instruction information may include information regarding delivery assistance for the delivery person U1 (for example, delivery order, traffic congestion, etc.).
  • the operation management server 30 does not necessarily need to transmit delivery instruction information or other delivery instruction information to an external device. For example, if the operation management server 30 includes a display section, delivery instruction information and other delivery instruction information may be displayed on the display section. Then, the administrator who has confirmed the delivery instruction information displayed on the display unit may instruct delivery to the delivery person U1 or the unmanned mobile object 10B by any method.
  • the unmanned mobile 10B assists in the delivery of packages.
  • the delivery person U1 can focus on deliveries within the delivery area A, and the delivery efficiency of the delivery person U1 can be further improved.
  • the warehouse WH may be a warehouse owned by each delivery company, or it may be a warehouse that is owned by multiple delivery companies and is divided into storage locations and sorted by multiple delivery companies. It may also be a warehouse where space is shared.
  • the determination unit 331 determines whether the delivery It may be determined that the conditions regarding efficiency are not satisfied. As a result, the deliverer U1 can respond to a delivery request only when there are plans to deliver other packages nearby, and the delivery efficiency of the deliverer U1 can be further improved.
  • the delivery area A that the delivery person U1 is responsible for may change depending on the time and date.
  • the determination unit 331 may determine whether the conditions regarding delivery efficiency are satisfied based on the desired delivery time and desired delivery date included in the request content.
  • a certain delivery person U1 may be in charge of deliveries in a first delivery area (e.g., east area) in the morning, and in a second delivery area (e.g., west area) in the afternoon.
  • the determination unit 331 determines that, when the receiving position or collection position is specified as a position included in the first delivery area, and the request includes that the desired delivery time is in the morning, the delivery Since U1 is the time in charge of the first delivery area, it may be determined that the condition regarding delivery efficiency is satisfied.
  • the determining unit 331 determines that the delivery person U1 Since this is the time when the person is not in charge of the first delivery area, it may be determined that the conditions regarding delivery efficiency are not satisfied.
  • the delivery start position is not the base of the unmanned mobile body 10B (that is, an example in which there is a package to be delivered to a location different from the base of the unmanned mobile body 10B) will be described.
  • FIG. 7 is an explanatory diagram for explaining another example of the process of determining whether or not the conditions related to delivery efficiency are satisfied.
  • the base of the unmanned mobile object 10B (the warehouse WH shown in FIG. 7) and the delivery start position may not necessarily be the same.
  • the unmanned mobile object 10B may collect the food F at a store B3 where the food F included in the delivery request exists. Note that in the example shown in FIG. 7, the food F is cited as an example of the luggage, but other luggage may be used.
  • the determination unit 331 determines that even if the delivery area A includes the store B3 that collects the food F as shown in FIG. If not, it may be determined that the conditions regarding delivery efficiency are not satisfied.
  • the determination unit 331 determines whether delivery efficiency is It may be determined that the condition is not satisfied.
  • the determination unit 331 may determine that the conditions regarding delivery efficiency are satisfied when both the store B3 that collects the food F and the home B2 that is the receiving location are included in the delivery area A.
  • the store B3 is illustrated as the location where food F is collected (hereinafter sometimes referred to as the collection location), and the home B2 is illustrated as the receiving location.
  • the location and receiving location are not limited to buildings and facilities such as home B2 and store B3.
  • FIG. 8 Next, other examples of the collection position and the receiving position will be described with reference to FIG. 8.
  • FIG. 8 is an explanatory diagram for explaining another example of the collection position and the receiving position according to the present embodiment.
  • the collection position and the receiving position may be relay positions S1 and S2 as shown in FIG.
  • the relay positions S1 and S2 may be installation positions of stands where the unmanned mobile object 10B can wait.
  • a certain transporter U3 may pick up the food F requested to be delivered by the requester U2 at the store B3. Then, the transporter U3 may transport the food F from the store B3 to the relay position S1.
  • the unmanned moving body 10B may receive the food F from the transporter U3 using the relay position S1 as the collection position.
  • the transporter U3 here may be any transporter such as, for example, a clerk at the store B3, a gig worker, or a user of the store B3.
  • the unmanned mobile body 10B that has received the food F from the transporter U3 may deliver the food F from the relay position S1 to the relay position S2 designated as a receiving position by the client U2.
  • the unmanned mobile object 10B may wait at the relay position S2 until the client U2 arrives at the relay position S2. Further, the unmanned mobile object 10B may be placed at the relay position S2 and returned to the warehouse WH, which is the base, without waiting until the client U2 arrives at the relay position S2, or it may be stored at the relay position S2. If a box exists, the food F may be stored in the storage box and returned to the warehouse WH. Furthermore, when the client U2 receives the package from the waiting unmanned moving object 10B or storage box, the delivery authentication may be performed using predetermined identification information.
  • relay positions S1 and S2 are not limited to the installation positions of stands where the unmanned mobile object 10B can wait.
  • the relay positions S1 and S2 may be arbitrary meeting positions, but are preferably positions that serve as meeting landmarks, such as a bus stop, a building, or a parking lot.
  • the delivery request may include various requests. Therefore, the determination unit 331 may determine whether the conditions regarding the delivery efficiency are satisfied, for example, using various factors that affect the delivery efficiency of the delivery person.
  • the deliverer will prioritize the collection of packages that include the predetermined request and deliver them to the requester. It may become necessary to do so.
  • the determination unit 331 may determine that the condition regarding the delivery efficiency of the delivery person is not satisfied when the request includes a predetermined request that affects the delivery plan of the delivery person.
  • the delivery person information may include additional permissible information (for example, additional permissible number of times information, additional permissible time information, additional permissible distance information, etc.), and the determination unit 331 determines whether the new delivery request has additional permissible information. If it is within the allowable range shown, it may be determined that the conditions regarding the delivery efficiency of the delivery person are satisfied.
  • the determining unit 331 determines the delivery efficiency of the delivery person when the distance from the delivery start position to the receiving position of the package is equal to or greater than a predetermined value. It may be determined that the conditions regarding the above are not satisfied.
  • the determination unit 331 determines the delivery efficiency of the carrier. It may be determined that the conditions regarding the above are not satisfied. Alternatively, instead of determining that the conditions regarding the delivery efficiency of the delivery person are not satisfied, delivery by the unmanned mobile object 10B may be specified regardless of the delivery efficiency of the delivery person.
  • the determination unit 331 determines that when the delivery start position of the package is the same as the position of the unmanned mobile object 10B that can be used for delivery or collection of the package, the condition regarding the delivery efficiency of the carrier is not satisfied. You may judge. For example, if the unmanned mobile object 10B is placed at the store B3, which is the delivery start position for the food F as shown in FIG. It's okay. Alternatively, instead of determining that the conditions regarding the delivery efficiency of the delivery person are not satisfied, delivery by the unmanned mobile object 10B may be specified regardless of the delivery efficiency of the delivery person.
  • the determination unit 331 may determine that the conditions regarding the delivery efficiency of the delivery person are not satisfied.
  • delivery by the unmanned mobile object 10B may be specified regardless of the delivery efficiency of the delivery person. This promotes the utilization of the unmanned mobile object 10B and can further reduce the burden on the delivery person.
  • FIG. 9 is an explanatory diagram for explaining an example of the operation processing of the traffic management server 30 according to the present embodiment.
  • the communication unit 310 receives a delivery request from the client terminal 20B (S101).
  • the determination unit 331 determines whether the delivery person's response to the delivery request satisfies a condition regarding the delivery efficiency of the delivery person based on the request content included in the received delivery request (S105).
  • the communication unit 310 transmits the determination result of whether or not the delivery person's response to the delivery request satisfies the conditions regarding the delivery efficiency of the delivery person to the schedule management server 40 (S109).
  • the communication unit 310 receives information regarding the delivery means and delivery slot based on the determination result from the schedule management server 40 (S113).
  • control unit 330 determines whether the determining unit 331 in S105 determines that the delivery person's response to the delivery request satisfies the conditions regarding delivery efficiency (S117). If it is determined that the deliverer's response to the delivery request does not satisfy the conditions regarding delivery efficiency (S117/No), the process proceeds to S121, and the delivery efficiency is determined by the deliverer's response to the delivery request. If it is determined that the conditions related to the above are satisfied (S117/Yes), the process proceeds to S125.
  • the generation unit 333 If it is determined that the delivery person's response to the delivery request does not satisfy the conditions regarding delivery efficiency (S117/No), the generation unit 333 generates delivery instruction information regarding delivery or collection of the package, and transmits the delivery instruction information to the communication unit. 310 transmits the generated delivery instruction information to the unmanned mobile object 10B (S121), and the operation management server 30 according to this embodiment ends the operation process.
  • the generation unit 333 If it is determined that the delivery person's response to the delivery request satisfies the conditions related to delivery efficiency (S117/Yes), the generation unit 333 generates other delivery instruction information regarding delivery or collection of the package, and transmits the communication. The unit 310 transmits the generated other delivery instruction information to the delivery person terminal 20A (S125), and the operation management server 30 ends the operation process.
  • Hardware configuration example >> The information processing described above is realized by cooperation between software and the hardware of the traffic management server 30 described below. Note that the hardware configuration described below is also applicable to the information terminal 20 and the schedule management server 40.
  • FIG. 10 is an explanatory diagram for explaining an example of the hardware configuration of the traffic management server 30 according to the present embodiment.
  • the traffic management server 30 includes a control section 330, a memory 31, a storage 32, a transmitting/receiving section 33, an input/output section 34, etc., which are electrically connected to each other via a bus 35.
  • the control unit 330 is a calculation device that controls the overall operation of the operation management server 30, controls the transmission and reception of data between each element, and performs information processing necessary for application execution and authentication processing.
  • the control unit 330 is a CPU (Central Processing Unit) and/or a GPU (Graphics Processing Unit), and executes programs for this system stored in the storage 32 and developed in the memory 31 to perform various operations as described above. Perform information processing.
  • CPU Central Processing Unit
  • GPU Graphics Processing Unit
  • the memory 31 includes a main memory configured with a volatile storage device such as a DRAM (Dynamic Random Access Memory), and an auxiliary memory configured with a non-volatile storage device such as a flash memory or an HDD (Hard Disc Drive). .
  • the memory 31 is used as a work area for the control unit 330, and also stores a BIOS (Basic Input/Output System) executed when the operation management server 30 is started, various setting information, and the like.
  • BIOS Basic Input/Output System
  • the storage 32 stores various programs such as application programs.
  • a database storing data used for each process may be constructed in the storage 32.
  • the transmitting/receiving unit 33 connects the operation management server 30 to a network and/or a blockchain network.
  • the transmitting/receiving unit 33 may include a short-range communication interface of Bluetooth (registered trademark) and BLE (Bluetooth Low Energy).
  • the input/output unit 34 is information input devices such as a keyboard, microphone, and mouse, and output devices such as a display and speakers.
  • the bus 35 is commonly connected to each of the above elements and transmits, for example, address signals, data signals, and various control signals.
  • the generation unit 333 may generate delivery instruction information for a second delivery person who delivers in the second delivery area.
  • the generation unit 333 generates a second Delivery instruction information for a second delivery person who delivers in the delivery area may be generated.
  • this specification mainly describes an example in which a delivery person uses the mobile body 10 to deliver a package
  • the delivery person does not necessarily need to use the mobile body 10.
  • the delivery person may deliver the package on foot.
  • the determination unit 331 may determine whether a condition regarding the delivery efficiency of the delivery person is satisfied based on various information such as delivery person information, store information, and product information held by the storage unit 320. . For example, if the weight of the package requested to be delivered by the requester exceeds a predetermined standard (for example, exceeds the loadable weight of the unmanned vehicle 10B), it is considered that delivery by the unmanned vehicle 10B is difficult, The determining unit 331 may determine that a condition regarding the delivery efficiency of the deliverer is satisfied.
  • a predetermined standard for example, exceeds the loadable weight of the unmanned vehicle 10B
  • the operation management server 30 may include part or all of the functional configuration of the schedule management server 40. If the operation management server 30 has all the functional configurations of the schedule management server 40, the information processing system according to this embodiment does not need to have the schedule management server 40.
  • the schedule management server 40 may include part or all of the functional configuration of the operation management server 30.
  • the schedule management server 40 may be configured to have the functions of a determination section 331 and a generation section 333.
  • the hardware such as the CPU, ROM, and RAM built into the information terminal 20, the operation management server 30, and the schedule management server 40 has the same configuration as the information terminal 20, the operation management server 30, and the schedule management server 40 described above. It is also possible to create a computer program to perform this function.

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PCT/JP2023/024015 2022-06-30 2023-06-28 情報処理システム、情報処理装置、情報処理方法、およびプログラム Ceased WO2024005083A1 (ja)

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JP2019109698A (ja) * 2017-12-18 2019-07-04 トヨタ自動車株式会社 配達支援装置、配達支援方法、配達支援プログラム
JP2022024834A (ja) * 2020-07-28 2022-02-09 トヨタ自動車株式会社 搬送管理システム、搬送管理方法及びプログラム
JP2022040359A (ja) * 2017-12-27 2022-03-10 トヨタ自動車株式会社 移動体の管理装置、プログラム、及び荷物の配送支援方法

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2019109698A (ja) * 2017-12-18 2019-07-04 トヨタ自動車株式会社 配達支援装置、配達支援方法、配達支援プログラム
JP2022040359A (ja) * 2017-12-27 2022-03-10 トヨタ自動車株式会社 移動体の管理装置、プログラム、及び荷物の配送支援方法
JP2022024834A (ja) * 2020-07-28 2022-02-09 トヨタ自動車株式会社 搬送管理システム、搬送管理方法及びプログラム

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