WO2021201274A1 - 空席管理システム、情報処理装置、情報処理方法 - Google Patents

空席管理システム、情報処理装置、情報処理方法 Download PDF

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Publication number
WO2021201274A1
WO2021201274A1 PCT/JP2021/014313 JP2021014313W WO2021201274A1 WO 2021201274 A1 WO2021201274 A1 WO 2021201274A1 JP 2021014313 W JP2021014313 W JP 2021014313W WO 2021201274 A1 WO2021201274 A1 WO 2021201274A1
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WO
WIPO (PCT)
Prior art keywords
store
button
vacant seat
information
terminal
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Ceased
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PCT/JP2021/014313
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English (en)
French (fr)
Japanese (ja)
Inventor
貴史 吉野
秀一 木村
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Vacan Inc
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Vacan Inc
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Filing date
Publication date
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Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16Y—INFORMATION AND COMMUNICATION TECHNOLOGY SPECIALLY ADAPTED FOR THE INTERNET OF THINGS [IoT]
    • G16Y10/00—Economic sectors
    • G16Y10/45—Commerce

Definitions

  • the present invention relates to a technique for managing vacant seat information in a store.
  • the technology for allowing the user to check the vacant seat information of the store online is used to provide the vacant seat information of, for example, a restaurant.
  • Techniques for acquiring vacant seat information include, for example, installing a motion sensor on a table and detecting a person in an image of the inside of a store.
  • Patent Document 1 describes a technique for managing vacant seats in a store.
  • the document states, "It makes it easier for users looking for a store to choose a store.
  • the table information providing system detects the storage means for setting and storing the attribute information about the table of the store for each table of the store and the availability information about the availability of the table of the store.” The detection means is provided, and the providing means for providing the user with a state regarding the availability of the store based on the attribute information and the vacancy information. ⁇ Disclosures the technology (see summary).
  • Patent Document 1 a camera (0018 of the same document) and an infrared sensor (0019 of the same document) are mentioned as an example of the vacant information detection unit 32 that detects the vacant seat state of a store.
  • the detection result may not match the actual condition of the vacant seat state of the store due to the detection accuracy or the like.
  • it may not be desirable from the viewpoint of cost and time to construct a detection system having enough accuracy and number to accurately detect store congestion information.
  • the present invention has been made in view of the above problems, and an object of the present invention is to provide a vacant seat management system capable of appropriately managing vacant seat information of a store while suppressing costs by a simple configuration. And.
  • the vacant seat management system when the first button provided in the store terminal is pressed, data indicating that fact and store identification information are transmitted from the store terminal to the information processing device, and the information processing device causes the information processing device.
  • the vacant seat information is updated on the database based on the data.
  • the store terminal since the store terminal transmits vacant seat information to the information processing device by pressing a button, it is possible to appropriately manage the vacant seat information of the store while suppressing the cost by a simple configuration. can.
  • FIG. 5 is a flowchart illustrating an operation procedure when the vacant seat management server 200 receives an inquiry about a vacant seat state from a user terminal 300 in the second embodiment.
  • FIG. 1 is a diagram illustrating a vacant seat management system 10 according to the first embodiment.
  • the vacant seat management system 10 is a system that manages vacant seat information of a store.
  • the vacant seat management system 10 includes a store terminal 100 and a vacant seat management server 200 (information processing device).
  • the store terminal 100 is installed in the store 400.
  • the vacant seat management server 200 is installed outside the store.
  • the store terminal 100 and the vacant seat management server 200 are interconnected via a network such as the Internet.
  • the store terminal 100 is operated by, for example, a clerk at the store 400.
  • the store terminal 100 transmits data indicating the vacant seat status of the store 400 to the vacant seat management server 200 according to the operation.
  • the vacant seat management server 200 holds a database that manages the vacant seat status of the store 400.
  • the vacant seat management server 200 manages the vacant seat state of the store 400 on the database by updating the database according to the data received from the store terminal 100.
  • a user who is going to visit the store 400 can request the vacant seat management server 200 to introduce the vacant seat status of the store 400 via the user terminal 300.
  • the vacant seat management server 200 acquires the vacant seat status by searching the record related to the store 400 in the database in response to the request.
  • the vacant seat management server 200 returns the acquired vacant seat status to the user terminal 300 as a response to the inquiry.
  • FIG. 2A is a perspective view showing the appearance of the store terminal 100 according to the present embodiment.
  • the store terminal 100 includes a first button 111, a second button 112, a first LED (Light Emitting Diode) 121, a second LED 122, and a USB (Universal Social Bus) terminal 130.
  • the first button 111 When the user presses the first button 111, the first button 111 is turned on and the first LED 121 lights up.
  • the second button 112 When the user presses the second button 112, the second button 112 is turned on and the second LED 122 lights up.
  • the first button 111 and the second button 112 are configured so as not to be turned on at the same time. That is, the states of each button are as follows: (a) the first button 111 is ON, the second button 112 is OFF, (b) the first button 111 is OFF, the second button 112 is ON, and (c) the first button 111 and the first. Both the 2 buttons 112 are unoperated. Since each LED turns off when the corresponding button is turned off, the LED of the store terminal can indicate which of the states (a), (b), and (c) is in. Note that each LED does not necessarily have to be arranged integrally with the button.
  • the USB terminal 130 is connected to the USB terminal of another device (example: personal computer) via a USB cable.
  • the USB terminal 130 has a role of receiving electric power from another connected device via a USB connection and supplying the electric power to the store terminal 100.
  • FIG. 2B is an external perspective view showing another configuration example of the store terminal 100.
  • the store terminal 100 may include a third button 113 in addition to the two buttons described with reference to FIG. 2A.
  • a third LED 123 is arranged on the third button 113.
  • the first button 111, the second button 112, and the third button 113 are configured so that only one of them is fixed in the ON state. That is, the states of each button are as follows: (a) the first button 111 is ON, the second button 112 and the third button 113 are OFF, (b) the first button 111 and the third button 113 are OFF, and the second button 112 is ON. , (C) The first button 111 and the second button 112 are OFF, the third button 113 is ON, and (d) all three buttons are not operated.
  • FIG. 2C is a circuit block diagram included in the store terminal 100.
  • the store terminal 100 further includes a control circuit 140, a power supply circuit 150, a communication module 160 (communication device), and a storage unit 70 in addition to the configuration described in FIG. 2A (or FIG. 2B).
  • the control circuit 140 and other parts can be interconnected, for example, by general purpose input / output (GPIO) or wiring.
  • GPIO general purpose input / output
  • the control circuit 140 controls each part included in the store terminal 100.
  • the power supply circuit 150 receives electric power from another device via the USB connection and the USB terminal 130, and supplies the electric power to the control circuit 140.
  • the power supply circuit 150 can be configured by, for example, a UART-USB mutual conversion circuit or the like.
  • the communication module 160 is a circuit device that communicates with another device outside the store terminal 100 by wireless communication.
  • the communication module 160 can be configured by, for example, an LTE (Long Term Evolution) communication module or the like.
  • each button When the store terminal 100 is first activated, each button is not operated and each LED is OFF.
  • the control circuit 140 receives a signal to that effect from the first button 111.
  • the control circuit 140 transmits data indicating that there are vacant seats in the store 400 (for example, the numerical value "0") to the vacant seat management server 200 via the communication module 160. Further, the control circuit 140 turns on the first LED 121 and turns off the second LED 122.
  • the control circuit 140 transmits data indicating that the store 400 is congested (for example, the numerical value "1") to the vacant seat management server 200, and turns off the first LED 121. Then, the second LED 122 is turned on.
  • the network address, TCP port number, etc. of the vacant seat management server 200 are stored in advance in the storage unit 170.
  • the store terminal 100 transmits the same data again when the ON button is pressed again, but the present invention is not limited to this. for example. If you don't need to send the same data, you don't have to resend it.
  • the control circuit 140 When the third button 113 as shown in FIG. 2B is also provided, the control circuit 140 provides data (for example, numerical value “2”) indicating that the store 400 is full when the third button 113 is pressed. , Sent to the vacant seat management server 200. The control circuit 140 further turns on the third LED 123 and turns off the other LEDs.
  • data for example, numerical value “2”
  • the control circuit 140 further turns on the third LED 123 and turns off the other LEDs.
  • the control circuit 140 transmits data for identifying the store terminal 100 together with data indicating the state of each button.
  • the MAC (Media Access Control) address of the communication module 160 is used as an identifier of the store terminal 100, but the present invention is not limited to this, and any data may be used as long as the store terminal 100 can be identified.
  • the control circuit 140 stores the state of each button at that time and restores it after the restart.
  • the control circuit 140 stores button state data indicating the state of each button in the storage unit 170, and reads the data at startup.
  • the communication module 160 transmits the contents of the button state data as the current state of the button after the store terminal 100 is restarted and before any button is operated.
  • the store terminal 100 is restarted, it may be initialized so that none of the buttons is pressed.
  • the control circuit 140 is data indicating the current button state (which button is ON, that is, the last button turned ON) at predetermined intervals (for example, 5 minutes) in addition to when the button is operated. Is transmitted to the vacant seat management server 200. This data is the same as that transmitted when each button is turned on. In addition to this, the control circuit 140 shall transmit data indicating the current button state to the vacant seat management server 200 even when the store terminal 100 is restarted. Alternatively, when the server is started, the latest status held by the vacant seat management server 200 may be read and reflected in the button state.
  • any button of the store terminal 100 is pressed for the first time, in principle, any button is always pressed. That is, in principle, the storage unit 170 always holds the button state data indicating that any button is pressed after the first button is pressed. If it is desirable to reset the button state periodically, for example, the button state data may be initialized (deleted, etc.) when the control circuit 140 reaches a predetermined time every day.
  • FIG. 3A is a hardware configuration diagram of the vacant seat management server 200.
  • the vacant seat management server 200 includes a CPU (Central Processing Unit) 210, a ROM (Read Only Memory) 220, a RAM (Random Access Memory) 230, a storage unit 240, and a communication unit 250.
  • the CPU 210 realizes the function provided by the vacant seat management server 200 by executing a program described later.
  • the ROM 220 and the RAM 230 hold the data used by the CPU 210.
  • the storage unit 240 stores a program described later.
  • the communication unit 250 communicates with the store terminal 100 via the network.
  • FIG. 3B is a functional block diagram of the vacant seat management server 200.
  • the vacant seat management server 200 includes a receiving unit 211, an updating unit 212, and an output unit 213 as software modules executed by the CPU 210. In the following, for convenience of description, these modules may be described as the operating subject, but it is the CPU 210 that actually executes these modules.
  • the storage unit 240 stores the database 241.
  • the database 241 manages the vacancy status of the store 400. The configuration of the database 241 will be described later.
  • the receiving unit 211 receives data indicating the vacant seat state of the store 400 (data indicating the state of each button included in the store terminal 100) from the store terminal 100 via the communication unit 250.
  • the update unit 212 updates the database 241 according to the data received by the reception unit 211.
  • the output unit 213 reads the vacant seat information of the store 400 stored in the database 241 and outputs the vacant seat information. For example, the output unit 213 reads the vacant seat information from the database 241 in response to the request from the user terminal 300, and returns the vacant seat information to the user terminal 300 via the communication unit 250.
  • FIG. 3C is a diagram showing the configuration of the database 241 and an example of data.
  • the database 241 can be configured by storing, for example, data describing the contents of a record in the storage unit 240.
  • the database 241 has a store attribute table (upper row in FIG. 3C) and a vacant seat management table (lower row in FIG. 3C).
  • the store attribute table is a data table that manages attribute information used when a user searches for a store, and has, for example, store ID 2411, name 2412, genre 2413, store introduction 2414, contact information 2415, and the like as data fields.
  • the contact information 2415 describes a store address, a telephone number, and the like. It is also possible to describe the coordinates of the store used in S602, which will be described later.
  • the update unit 212 stores the data indicating the vacant seat status of the store 400 received from the store terminal 100 as the vacant seat information 2418 of the first record. Therefore, the store where the vacant seat information 2418 is "0" has vacant seats, and the store where the vacant seat information 2418 is "1" is crowded. When none of the buttons of the store terminal 100 is pressed, the vacant seat information 2418 is a value indicating that fact (for example, blank, NULL, etc.).
  • FIG. 5 is a flowchart illustrating a procedure in which the vacant seat management server 200 updates the database 241.
  • the communication unit 250 that is, the reception unit 211 receives the data about the vacant seat state from the store terminal 100
  • the CPU 210 starts this flowchart.
  • the update unit 212 acquires the data (hereinafter referred to as "store data") indicating the vacant seat state of the store 400 received from the store terminal 100 by the reception unit 211.
  • store data the data (hereinafter referred to as "store data") indicating the vacant seat state of the store 400 received from the store terminal 100 by the reception unit 211.
  • the update unit 212 acquires the terminal identifier (MAC address) of the store terminal 100 from the store data. Further, in S503, the update unit 212 acquires vacant seat information of the store 400 (data indicating an ON state of any of the first button 111 to the third button 113) from the store data.
  • MAC address terminal identifier
  • the update unit 212 specifies which store the vacant seat status is indicated by the store data by inquiring the vacant seat management table using the terminal identifier.
  • the store 400 is specified by the terminal identifier of the store terminal 100.
  • the update unit 212 updates the vacant seat information 2418 corresponding to the specified store according to the received store data.
  • the update unit 212 returns to S501 when there is unselected store data in S501, performs the same processing on the unselected store data, and ends this flowchart if all the store data has been selected. ..
  • the output unit 213 acquires the position information of the user terminal 300.
  • the user terminal 300 may be provided with a position detection system such as GPS (Global Positioning System), and the position information acquired from the user terminal 300 may be transmitted to the vacancy management server 200 together with the vacancy status inquiry.
  • the output unit 213 acquires the position information from the user terminal 300.
  • the output unit 213 specifies the store group existing around the position information acquired in S601 according to the contact information 2415 in the store attribute table. For example, a store within a predetermined distance (eg, within 500 m) from the user terminal 300 is specified according to the contact information 2415.
  • This store group corresponds to a store group that should be displayed on the screen on which the user terminal 300 displays a reply to the vacancy status inquiry request. That is, the user terminal 300 displays the vacant seat status of the store group existing around the user terminal 300. A display example will be described later.
  • the output unit 213 acquires each attribute (store name, etc.) of the store group specified in S602 from the store attribute table. Further, in S604, the output unit 213 acquires the vacant seat information 2418 of the store group specified in S602 from the vacant seat management table. In S605, the output unit 213 creates a map as a display image displaying the store group and each vacant seat information specified in S602.
  • FIG. 7A is an example of a display image displayed on the display unit 320 of the user terminal 300 as a response to the vacant seat status inquiry request. The output unit 213 puts an appropriate mark (FIG.
  • the output unit 213 generates a display image by arranging a mark corresponding to the vacant seat information 2418 at the position of each store in the store group acquired in S604 on the map. In S606, the output unit 213 transmits the generated map to the user terminal 300 as a reply to the inquiry request.
  • the output unit 213 has the identifier of each store acquired in S602 to S604 / the attribute information of each store (store name, etc.) / the coordinates of each store / the vacant seat state of each store.
  • a list describing only may be returned to the user terminal 300.
  • the user terminal 300 creates a map or the like, and displays it on the screen together with the response transmitted by the output unit 213.
  • the attribute information (store name, etc.) of the store may be displayed together with the store mark.
  • a display image showing vacant seat information of each store in a list format may be used.
  • the display unit 320 of the user terminal 300 displays the display image shown in FIG. 7 as a response to the vacant seat status inquiry request.
  • the CPU 310 displays the response received from the vacant seat management server 200 on the display unit 320 on the screen.
  • vacant seat information of each store existing around the user terminal 300 is displayed.
  • the CPU 310 displays the store group included in the response received from the vacant seat management server 200 in a list format.
  • Store attribute information (store name, etc.) may also be displayed.
  • the distance between each store and the user terminal 300 may be displayed together, or the distance may be converted into travel time and displayed.
  • FIG. 7B an example converted into walking travel time is shown.
  • the calculation of the distance and the travel time may be performed by the output unit 213 and returned, or may be calculated by the CPU 310. Further, when the store attribute table holds an image of each store, the image may be displayed together.
  • the screen display shown in FIG. 7 can be created by the output unit 213 and transmitted to the user terminal 300, the output unit 213 transmits only the list described in S605 to S606, and the CPU 310 transmits the list in FIG. 7.
  • the screen may be displayed in the following format. Further, the user terminal 300 or the output unit 213 may be able to switch between the map display and the list display.
  • the communication module 160 is a wireless module such as an LTE module, and the store terminal 100 does not have a wired network terminal.
  • the user does not need to perform any special operation to connect the store terminal 100 to the vacant seat management server 200, and it is sufficient to simply start the store terminal 100, so that the operation load can be reduced.
  • the wireless module is often supplied with power from the control circuit 140 (microcomputer or the like), it is sufficient to supply power to the control circuit 140, and an individual power source such as a battery is not required. Therefore, the store terminal 100 can be produced at low cost.
  • the store terminal 100 is configured as a simple terminal that transmits a vacant seat state by an operation button such as the first button 111. Therefore, the clerk of the store 400 does not need to operate a general-purpose terminal such as a tablet terminal or a smartphone when changing the vacant seat state.
  • a general-purpose terminal such as a tablet terminal or a smartphone
  • the store clerk neglects to do business. There is almost no risk of giving the impression that you are operating a personal terminal. That is, it can be said that the configuration of the store terminal 100 also takes into consideration the impression given to the customers of the store 400.
  • the store terminal 100 stores the button state data indicating the ON / OFF state of the button in the storage unit 170, and when the store terminal 100 is restarted, the button state data. Sends the contents of as the current state of the button.
  • the previous button state can be quickly restored.
  • the conventional button state can be obtained simply by reconnecting the USB cable. Is restored. This operation has the advantage of reducing the burden on the clerk.
  • FIG. 8 is an example of the store management screen 260 provided by the vacant seat management server 200.
  • the store management screen 260 is a screen used by the operator to give an instruction to the vacant seat management server 200, and can be provided in the form of, for example, a Web application.
  • the web application can be used by, for example, a store PC (not shown).
  • the store management screen 260 may be directly operated by the clerk of the store 400, or may be operated only by the administrator of the vacant seat management server 200. In the following, it will be described as being directly operated by a clerk.
  • FIG. 9 is a configuration example of the database 241 in the second embodiment.
  • the store management table has a fixed time zone 261a and a fixed vacant seat state 262a in addition to the configuration described in the first embodiment.
  • the update unit 212 reflects the contents input by the operator in the time zone input field 261 and the selection box 262 on the store management screen 260 in these data fields.
  • the update unit 212 sets the fixed vacant seat state 262a as a value corresponding to "normal". That is, none of the buttons of the store terminal 100 is pressed. The reason for this will be described later.
  • FIG. 10 is a flowchart illustrating an operation procedure when the vacant seat management server 200 receives an inquiry about the vacant seat state from the user terminal 300 in the second embodiment.
  • S1001 and S1002 are added between S604 and S605.
  • Other steps are the same as in FIG. Only these steps will be described below.
  • the example in which the store terminal 100 includes two or three buttons has been described, but the same operation can be performed even if there is only one button.
  • the control circuit 140 holds data (for example, a numerical value "0") indicating that there are vacant seats in the store 400 when the (a) button is not pressed, and holds data (for example, the numerical value "0") in the storage unit 170, and after (b).
  • data indicating that the store 400 is congested and data indicating that there are vacant seats in the store 400 are alternately stored in the storage unit 170.
  • the method of acquiring the position of the user terminal as the position information and specifying the store group based on the position of the user terminal has been described, but the position information is not limited to this.
  • the display unit 320 of the user terminal is a touch panel display and also functions as the input unit 330
  • the user can specify the position information by tapping the position on the map displayed on the display unit 320.
  • the specified location information may be transmitted to the vacant seat management server.
  • the vacant seat management server 200 identifies the store group according to the designated location information.
  • the user terminal 300 does not necessarily have to be a terminal carried by the user.
  • a communication device such as a computer installed at a specific place may be used as the user terminal 300.
  • a digital signage terminal fixedly installed in a place with a lot of traffic may be configured as a user terminal 300. In this case, it is not always necessary to display the vacant seat information about the stores around the digital signage terminal, and the vacant seat information about the store at the place desired by the terminal installer can also be displayed.
  • Vacancy management system 100 Store terminal 111: 1st button 112: 2nd button 113: 3rd button 130: USB terminal 140: Control circuit 150: Power supply circuit 160: Communication module 170: Storage unit 200: Vacancy management server 211 : Reception unit 212: Update unit 213: Output unit 241: Database 300: User terminal

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