WO2020090685A1 - 遠隔管理装置及び遠隔管理システム - Google Patents
遠隔管理装置及び遠隔管理システム Download PDFInfo
- Publication number
- WO2020090685A1 WO2020090685A1 PCT/JP2019/042038 JP2019042038W WO2020090685A1 WO 2020090685 A1 WO2020090685 A1 WO 2020090685A1 JP 2019042038 W JP2019042038 W JP 2019042038W WO 2020090685 A1 WO2020090685 A1 WO 2020090685A1
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- WO
- WIPO (PCT)
- Prior art keywords
- property
- remote management
- control terminal
- information
- management system
- Prior art date
Links
- 238000009434 installation Methods 0.000 claims description 18
- 238000009423 ventilation Methods 0.000 claims description 6
- 238000012986 modification Methods 0.000 description 8
- 230000004048 modification Effects 0.000 description 8
- 238000010586 diagram Methods 0.000 description 6
- 238000004378 air conditioning Methods 0.000 description 5
- 239000003507 refrigerant Substances 0.000 description 3
Images
Classifications
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/50—Control or safety arrangements characterised by user interfaces or communication
- F24F11/56—Remote control
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2807—Exchanging configuration information on appliance services in a home automation network
- H04L12/2809—Exchanging configuration information on appliance services in a home automation network indicating that an appliance service is present in a home automation network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
- H04L12/2818—Controlling appliance services of a home automation network by calling their functionalities from a device located outside both the home and the home network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2823—Reporting information sensed by appliance or service execution status of appliance services in a home automation network
- H04L12/2825—Reporting to a device located outside the home and the home network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q9/00—Arrangements in telecontrol or telemetry systems for selectively calling a substation from a main station, in which substation desired apparatus is selected for applying a control signal thereto or for obtaining measured values therefrom
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L2012/2847—Home automation networks characterised by the type of home appliance used
- H04L2012/285—Generic home appliances, e.g. refrigerators
Definitions
- Remote management device and remote management system for remote management of one or more devices
- the remote management device of the first aspect remotely manages one or more devices.
- the remote management device establishes communication with a communication device built in the device or connected to the device via a network, and then identifies the model of the device based on information received from the communication device.
- the remote management device is the remote management device according to the first aspect, and transmits the initial setting information of the device to the device via the communication device based on the identification result of the model of the device.
- a third aspect of the remote management apparatus is the second aspect of the remote management apparatus, wherein the initial setting information includes equipment identification information, equipment installation location information, and information unique to the environment in which the equipment is installed. At least one is included.
- the fourth aspect of the remote management device is any one of the first to third aspects of the remote management device, and further identifies the property in which the device is installed based on the information received from the communication device.
- the remote management device is the remote management device according to the fourth aspect, and determines whether to send the initial setting information of the device to the device via the communication device, based on the identification result of the property.
- the sixth aspect of the remote management device is any one of the first to fifth aspects of the remote management device, and the device includes at least one of an air conditioner, a ventilation device, and a refrigerator.
- the remote management system of the seventh aspect remotely manages one or more devices.
- the remote management system includes a control terminal connected to the device, and a management device connected to the control terminal via a network. After establishing communication with the control terminal, the management device identifies the property in which the device is installed based on the information received from the control terminal. The control terminal identifies the model of the device based on the information received from the device.
- a remote management system is the remote management system according to the seventh aspect, in which the management device transmits the initial setting information of the device to the control terminal or the device based on the identification result of the model of the device by the control terminal. ..
- a remote management system is the remote management system according to the seventh aspect, in which the management device determines whether or not to send the initial setting information of the device to the control terminal or the device based on the identification result of the property. To do.
- a remote management system is the remote management system according to the eighth aspect or the ninth aspect, wherein the initial setting information is device identification information, information about the installation location of the device, and an environment in which the device is installed. It includes at least one of the unique information.
- the remote management system according to the eleventh aspect is the remote management system according to any one of the seventh to tenth aspects, and the device includes at least one of an air conditioner, a ventilation device, and a refrigerator.
- the remote management system is the remote management system according to any one of the seventh to eleventh aspects, and the management device transmits the operation setting information of the device to the control terminal or the device.
- the operation setting information includes at least one of information about an operation schedule of the device, information about permission and prohibition of operation of the device, and a parameter about operation of the device.
- the remote management system according to the thirteenth aspect is the remote management system according to any one of the seventh to twelfth aspects, and the management device at least provides information regarding whether or not a person in charge of the property needs to visit the property for each property. Present.
- FIG. 1 is an overall configuration diagram of a remote management system 100.
- the remote management system 100 is a system for remotely managing the devices 20 installed in the property 10 by using the management device 40.
- the management device 40 manages the devices 20 for each property 10.
- FIG. 2 is a detailed configuration diagram of the remote management system 100.
- the remote management system 100 mainly includes a device 20, a control terminal 30, a management device 40, and a network 50.
- the device 20 and the control terminal 30 are installed in the property 10.
- the management device 40 is installed outside the property 10.
- the management device 40 is a device for remotely managing the device 20 via the control terminal 30.
- each property 10 the device 20 and the control terminal 30 can communicate with each other via a line or the like installed in the property 10.
- the management device 40 and the control terminal 30 of each property 10 can communicate with each other via the network 50.
- the management device 40 and the device 20 of each property 10 cannot directly communicate with each other.
- Property 10 is relatively small and operates uniformly.
- the property 10 is, for example, a franchise store such as a convenience store.
- the remote management system 100 manages a plurality of properties 10, the properties 10 have the same or substantially the same size, floor plan, number of devices 20 installed, installation position of the devices 20, and the like. There are many.
- the device 20 is an air conditioner.
- the device 20 mainly includes one outdoor unit, a plurality of (for example, 2 to 4) indoor units, and a refrigerant pipe connecting the outdoor unit and the indoor unit.
- the indoor unit is installed in the air conditioning target space in the property 10.
- the number of indoor units installed and the installation location in the air-conditioning target space are often the same or substantially the same among the plurality of properties 10.
- the control terminal 30 is connected to the device 20 via a line or the like installed in the property 10.
- the control terminal 30 is connected to the management device 40 via the network 50.
- the control terminal 30 transmits the information about the setting of the device 20 to the device 20 installed in the property 10.
- the device 20 operates based on the information regarding the setting of the device 20 received from the control terminal 30.
- the control terminal 30 also has a function of identifying the model of the device 20 based on the information received from the device 20.
- the management device 40 is installed in a management center or the like outside the property 10.
- the management device 40 has a function of identifying the property 10 in which the device 20 is installed, based on the information received from the control terminal 30 via the network 50.
- the network 50 connects the control terminal 30 installed in the property 10 and the management device 40 installed outside the property 10.
- the network 50 is, for example, the Internet.
- the remote management system 100 can automatically complete the trial run of the control terminal 30 after the equipment 20 and the control terminal 30 are installed in the property 10, without the person in charge visiting the property 10. it can.
- the person in charge is, for example, a system engineer who belongs to the manufacturer of the device 20 and the control terminal 30.
- the control terminal 30 receives the initial setting information of the device 20 from the management device 40. After that, the control terminal 30 performs the initial setting of the device 20 for the device 20 to communicate with the control terminal 30, based on the received initial setting information.
- all devices 20 connected to the control terminal 30 are initialized.
- the initial setting information includes, for example, at least one of identification information of the device 20, information about the installation location of the device 20, and information unique to the environment in which the device 20 is installed.
- the identification information of the device 20 is an ID for uniquely identifying the device 20, and is, for example, an address assigned to the device 20 installed in the property 10.
- the information regarding the installation location of the device 20 is, for example, information regarding the property 10 in which the device 20 is installed, and is, for example, the name, address, and contact information such as a telephone number of the property 10.
- the information unique to the environment in which the device 20 is installed is, for example, information about the length of the refrigerant pipe of the device 20 and the height difference of the refrigerant pipe.
- the initial setting information may further include the name of the device 20, the default value of the set temperature of the air-conditioned space of the property 10, and the like, if necessary.
- FIG. 3 is a flowchart of the trial run of the control terminal 30.
- step S11 the device 20 and the control terminal 30 are installed in the property 10.
- the control terminal 30 is installed in the property 10 during or after the installation of the device 20. At this time, wiring work for connecting the device 20 and the control terminal 30 is also performed.
- step S11 only physical installation work of hardware is performed, and setting related to software is not performed.
- step S12 the control terminal 30 is powered on. Specifically, the person who installed the device 20 and the control terminal 30 turns on the power of the control terminal 30 after the installation work is completed. When this operation is performed, all the subsequent steps S13 to S17 are automatically executed, and the test operation of the control terminal 30 is completed.
- step S13 the control terminal 30, which is powered on in step S12, requests the management device 40 to transmit appropriate initial setting information.
- the control terminal 30 establishes communication with the management device 40, and then transmits the identification information of the control terminal 30 to the management device 40.
- the identification information of the control terminal 30 is a unique ID held by the control terminal 30, and is information for uniquely identifying the control terminal 30 installed in each property 10.
- step S14 the management device 40 identifies the property 10 based on the identification information of the control terminal 30 received from the control terminal 30 in step S13.
- the management device 40 stores in advance information in which the identification information of the control terminal 30 installed in each property 10 and the property 10 in which the control terminal 30 is installed are associated with each other. Therefore, the management device 40 can specify the property 10 in which the control terminal 30 is installed, based on the identification information of the control terminal 30.
- the management device 40 selects the property setting information based on the property 10 identified in step S14.
- the property setting information is information necessary for executing the trial run of the control terminal 30.
- the property setting information includes initial setting information of each device 20.
- the property setting information includes initial setting information of the device 20 according to the type of the property 10. For example, when the property 10 is a franchise store, there may be a plurality of types of the property 10 regarding the size of the store, the floor plan, the number of devices 20 installed, the installation location of the devices 20, and the like.
- the management device 40 stores in advance property setting information for each type of property 10.
- step S16 the management device 40 transmits the property setting information selected in step S15 to the control terminal 30.
- step S17 the control terminal 30 transmits the initial setting information of the device 20 to each device 20 connected to the control terminal 30, based on the property setting information received from the management device 40 in step S16. Specifically, the control terminal 30 identifies the model of the device 20 based on the information received from the device 20. The control terminal 30 identifies the device 20 based on the identified model of the device 20, and transmits appropriate initial setting information to the device 20. After that, the device 20 is initialized according to the initialization information received from the control terminal 30.
- the remote management system 100 enables a person in charge to perform a test operation of the control device without visiting the customer property. Specifically, when the customer property is operated in a small-scale and uniform manner, the remote management system 100 transmits information about the initial setting of the device, which is suitable for the property type, from the remote location to the control device. , It is possible to automatically perform a trial run of the control device. As a result, the remote management system 100 can significantly reduce the time and man-hours required for the trial run of the control device.
- the person who installs the device 20 and the control terminal 30 in the property 10 does not need to perform software-like setting work regarding the trial run of the control terminal 30, and powers on the control terminal 30. Just turn it on.
- the test operation of the control device 30 corresponding to steps S13 to S17 of FIG. 3 is automatically executed.
- the management device 40 automatically identifies the property 10 in which the device 20 is installed, and transmits necessary information (property setting information) to the control terminal 30, and the control terminal 30 manages the property. Appropriate initial setting information is transmitted to the device 20 according to the information received from the device 40.
- the test run of the control terminal 30 is automatically completed without the person in charge operating the control terminal 30 to perform software-like setting work.
- the person in charge when an error occurs regarding the initial setting of the device 20 after the test operation of the control terminal 30 is completed, the person in charge operates the management device 40 and sets the appropriate initial setting information for the device 20 via the control terminal 30. Can be sent. Therefore, the person in charge does not need to visit the property 10 even if an error relating to the initial setting of the device 20 occurs after the test operation of the control terminal 30 is completed.
- the remote management system 100 enables the trial run of the control terminal 30 including the initial setting work of the device 20 installed in the property 10 without visiting the property 10. Therefore, the remote management system 100 can significantly reduce the time and man-hours required for the test operation of the control terminal 30 after the installation of the device 20.
- the remote management system 100 can automatically perform a trial run of the control terminal 30 simply by turning on the power of the control terminal 30 after the device 20 and the control terminal 30 are installed in the property 10. Therefore, the person who installs the device 20 and the control terminal 30 on the property 10 does not need to acquire in advance the knowledge necessary for performing the software-like setting operation regarding the trial run of the control terminal 30.
- the remote management system 100 automatically identifies the property 10 when performing a trial operation of each control terminal 30 of a plurality of small-scale and uniform properties 10, and selects an appropriate property according to the type of the property 10.
- a test run of the control terminal 30 can be performed.
- the management device 40 stores a plurality of templates of the initial setting information of the device 20 used for the trial run of the control terminal 30, and transmits the template matching the type of the property 10 to the control terminal 30. As a result, in the remote management system 100, it is not necessary to perform the trial run of the control terminal 30 for each property 10.
- FIG. 4 is a detailed configuration diagram of the remote management system 200.
- the remote management system 200 mainly includes a device 120, a management device 140, and a network 150.
- the device 120 is installed in the property 110.
- the management device 140 is installed outside the property 110.
- the management device 140 is a device for remotely managing the device 120.
- the remote management system 200 does not include the control terminal 30 included in the remote management system 100 of the first embodiment. Instead, the device 120 incorporates the communication device 130 having the same function as the control terminal 30. The management device 140 and the communication device 130 incorporated in the device 120 of each property 110 can communicate with each other via the network 150.
- the property 110, the device 120, the management device 140, and the network 150 of the remote management system 200 have the same basic configuration and operation as the property 10, device 20, management device 40, and network 50 of the first embodiment, respectively. Is.
- the remote management system 200 can automatically complete the test operation of the device 120 after the device 120 is installed in the property 110 without the person in charge visiting the property 110.
- the device 120 performs the initial setting of the device 120 for the device 120 to communicate with the management device 140 based on the initial setting information received from the management device 140.
- the device 120 is initialized.
- FIG. 5 is a flowchart of the trial run of the device 120.
- step S21 the device 120 is installed in the property 110.
- step S21 only physical installation work of hardware is performed, and setting related to software is not performed.
- step S22 the power of the device 120 is turned on. Specifically, the person who installed the device 120 turns on the power of the device 120 after the installation work is completed. When this operation is performed, all the subsequent steps S23 to S28 are automatically executed to complete the test operation of the device 120.
- step S23 the communication device 130 built in the device 120 turned on in step S22 requests the management device 140 to transmit appropriate initial setting information.
- the communication device 130 establishes communication with the management device 140, and then transmits the identification information of the communication device 130 to the management device 140.
- the identification information of the communication device 130 is a unique ID held by the communication device 130, and is information for uniquely identifying the communication device 130 incorporated in the device 120 installed in each property 110.
- step S24 the management device 140 identifies the property 110 based on the identification information of the communication device 130 received from the communication device 130 in step S23.
- the management device 140 stores, in advance, information in which the identification information of the communication device 130 incorporated in the device 120 installed in each property 110 and the property 110 in which the device 120 is installed are associated with each other. Therefore, the management device 140 can specify the property 110 in which the device 120 is installed based on the identification information of the communication device 130.
- step S25 the management device 140 selects property setting information based on the property 110 identified in step S24.
- the property setting information is information necessary for executing the trial run of the device 120.
- the property setting information includes initial setting information of the device 120 according to the type of the property 110.
- the management device 140 stores in advance property setting information for each type of property 110.
- step S26 the management device 140 further receives information regarding the model of the device 120 from the communication device 130 including the device 120, and identifies the model of the device 120.
- step S27 the management device 140 selects the initial setting information of the device 120 whose model is identified in step S26, based on the property setting information selected in step S25.
- step S28 the management device 140 transmits the initial setting information of the device 120 selected in step S27 to the communication device 130 built in the device 120. After that, the device 120 is initialized according to the initialization information received by the communication device 130.
- the person who installs the device 120 in the property 110 does not need to perform software-like setting work related to the trial run of the device 120, and only needs to turn on the power of the device 120.
- the test operation of the device 120 corresponding to steps S23 to S28 in FIG. 5 is automatically executed.
- the management device 140 automatically identifies the property 110 in which the device 120 is installed and the model of the device 120, and transmits appropriate initial setting information to the device 120.
- the test run of the device 120 is automatically completed without the person in charge operating the device 120 to perform software-like setting work.
- the person in charge can operate the management device 140 and send appropriate initial setting information to the device 120. Therefore, the person in charge does not need to visit the property 110 even if an error relating to the initial setting of the device 120 occurs after the completion of the test operation of the device 120.
- the remote management system 200 enables the trial operation of the device 120 including the initial setting work of the device 120 installed in the property 110 without visiting the property 110. Therefore, the remote management system 200 can significantly reduce the time and man-hours required for the test operation of the device 120 after the device 120 is installed.
- the person who installs the device 120 in the property 110 does not need to acquire in advance the knowledge necessary for performing a software-like setting operation regarding the trial operation of the device 120.
- the management device 40 transmits the property setting information including the initial setting information of the device 20 to the control terminal 30 based on the identification result of the property 10 when performing the test operation of the control terminal 30.
- the management device 40 may determine in advance whether to transmit the property setting information to the control terminal 30 based on the identification result of the property 10. For example, when the property 10 is large-scale, or when the property 10 is not uniformly operated, it is preferable to perform the trial run of the control terminal 30 for each property 10. Therefore, for example, the management device 40 transmits the property setting information to the control terminal 30 when it is determined that the property 10 is small and is operated uniformly, and in other cases, the control is performed. The person in charge may be notified that the trial run of the terminal 30 needs to be performed for each property 10.
- the management device 140 sets the initial setting information of the device 120 to the device 120 based on the identification result of the property 110 and the identification result of the model of the device 120 when performing the test operation of the device 120. Send to.
- the management device 140 may determine in advance whether or not to transmit the initial setting information of the device 120 to the device 120 based on the identification result of the property 110.
- the device 20 of the first embodiment and the device 120 of the second embodiment are air conditioners.
- the devices 20 and 120 are not limited to the air conditioners as long as they are installed in the small-scale and uniformly operated properties 10 and 110 and require initial settings.
- the devices 20, 120 may be ventilation devices and refrigerators.
- the devices 20, 120 may be external sensors used in association with an air conditioner, a ventilation device, a refrigerator, and the like.
- the sensor is, for example, a motion sensor that detects the presence of a person in the article 10, 110.
- the devices 20 and 120 are air conditioners, human sensors are installed in a plurality of air-conditioned spaces in the properties 10 and 110 for energy-saving control and the like.
- the management device 140 identifies the property 110 in step S24 of FIG. 5 in order to transmit the initial setting information of the device 120 to the device 120.
- the management device 140 identifies the property 110 when the initial setting information of the device 120 can be transmitted to the device 120 only by identifying the model of the device 120, such as when the property 110 has only one type. You don't have to.
- the management device 40 transmits the initial setting information of the device 20 to the device 20 via the control terminal 30.
- the management device 40 may directly send the initial setting information of the device 20 to the device 20 without going through the control terminal 30.
- the management device 40 is directly connected to the device 20 via the network 50. Further, in step S17 of FIG. 3, the control terminal 30 transmits information regarding the identified model of the device 20 to the management device 40, and the management device 40 stores the property setting information and the information received from the control terminal 30. Based on this, appropriate initial setting information may be transmitted to the specific device 20.
- the management device 40 may further transmit the operation setting information of the device 20 to the control terminal 30.
- the operation setting information includes at least one of information about an operation schedule of the device 20, information about permission and prohibition of operation of the device 20, and a parameter about operation of the device 20.
- the parameter relating to the operation of the device 20 is, for example, the target temperature of the air conditioning target space when the device 20 is an air conditioner.
- the management device 140 may further transmit the operation setting information of the device 120 to the device 120.
- the communication device 130 is built in the device 120.
- the communication device 130 may not be built in the device 120.
- the communication device 130 may be a device that can be externally attached to the device 120.
- the management device 40 may further present, for each property 10, property management information including information regarding whether a person in charge of the property 10 needs to visit the property.
- the management device 40 may display data including property management information for each property 10 on the display of the management device 40.
- FIG. 6 is an example of the property management information displayed on the display of the management device 40.
- the property ID, property name, address, contact information, SE in charge of trial operation, site visit, and initial setting data are displayed for each property 10.
- “Property ID” is a unique ID of the property 10.
- “Property name” is a character string representing the type of property 10.
- the “address” is information regarding the location of the property 10.
- the “contact address” is a representative telephone number of the property 10.
- the “SE in charge of trial operation” is information regarding the category of the system engineer who is in charge of trial operation of the control terminal 30 installed in the property 10.
- the persons in charge are classified into young, middle-ranked, and senior according to the number of years of experience.
- the “site visit” is information regarding whether or not a person in charge is required to visit the property 10 when performing a test operation of the control terminal 30.
- the “initial setting data” is information about the type of the property 10 used by the remote management system 100.
- the “initial setting data” is input when the person in charge does not need to visit the property 10 when performing the test operation of the control terminal 30, in other words, when the item “site visit” is “unnecessary”. It
- the management device 140 may present, for each property 110, property management information including at least information regarding whether a person in charge of the property 110 needs to visit.
- the remote management device and remote management system can simplify the initial setting work of the equipment installed in the customer property.
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- Engineering & Computer Science (AREA)
- Automation & Control Theory (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Combustion & Propulsion (AREA)
- Chemical & Material Sciences (AREA)
- Human Computer Interaction (AREA)
- Mechanical Engineering (AREA)
- General Engineering & Computer Science (AREA)
- Selective Calling Equipment (AREA)
- Air Conditioning Control Device (AREA)
- Telephonic Communication Services (AREA)
- Indicating And Signalling Devices For Elevators (AREA)
- Maintenance And Inspection Apparatuses For Elevators (AREA)
Abstract
Description
(1)構成
第1実施形態に係る遠隔管理システム100について、図面を参照しながら説明する。図1は、遠隔管理システム100の全体構成図である。遠隔管理システム100は、管理装置40を用いて、物件10に設置されている機器20を遠隔管理するためのシステムである。遠隔管理システム100が、図1に示されるように複数の物件10に設置されている機器20を管理する場合、管理装置40は、物件10ごとに機器20を管理する。
本実施形態では、機器20は、空気調和装置である。この場合、機器20は、主として、1台の室外機と、複数台(例えば2~4台)の室内機と、室外機と室内機とを接続する冷媒配管とから構成される。室内機は、物件10内の空調対象空間に設置される。物件10が1つの空調対象空間のみを有する場合、空調対象空間における室内機の設置台数及び設置場所は、複数の物件10の間で同じであるか、実質的に同じであることが多い。
制御端末30は、物件10に設置されている回線等を介して機器20と接続されている。制御端末30は、ネットワーク50を介して管理装置40と接続されている。制御端末30は、物件10に設置される機器20に、機器20の設定に関する情報を送信する。機器20は、制御端末30から受信した、機器20の設定に関する情報に基づいて動作する。また、制御端末30は、機器20から受信した情報に基づいて、機器20の機種を識別する機能を有する。
管理装置40は、物件10の外部の管理センター等に設置されている。管理装置40は、ネットワーク50を介して制御端末30から受信した情報に基づいて、機器20が設置されている物件10を識別する機能を有する。
ネットワーク50は、物件10に設置される制御端末30と、物件10の外部に設置される管理装置40とを接続する。ネットワーク50は、例えば、インターネットである。
遠隔管理システム100は、機器20及び制御端末30を物件10に据え付けた後に行われる制御端末30の試運転を、担当者が物件10を訪問することなく、自動的に完了させることができる。担当者は、例えば、機器20及び制御端末30の製造業者に所属するシステムエンジニアである。制御端末30の試運転では、制御端末30は、機器20の初期設定情報を管理装置40から受信する。その後、制御端末30は、受信した初期設定情報に基づいて、機器20が制御端末30と通信するための機器20の初期設定を行う。制御端末30の試運転では、制御端末30に接続される全ての機器20の初期設定が行われる。
従来、複数の顧客物件に設置されている機器の制御装置の試運転を行う場合、担当者が、顧客物件を一件ずつ訪問して制御装置の試運転を行う必要があった。この場合、担当者は、制御装置の試運転を行う際に、機器の初期設定に関する情報を手作業で制御装置に登録する必要があった。しかし、担当者の訪問日時の調整、顧客物件への訪問、顧客物件での種種の作業、及び、エラー発生時における顧客物件への再訪問に要する時間及び工数が発生するという問題があった。
(1)構成
第2実施形態に係る遠隔管理システム200について、図面を参照しながら説明する。第2実施形態の遠隔管理システム200、及び、第1実施形態の遠隔管理システム100の基本的な構成及び動作は同じであるので、相違点を中心に説明する。
遠隔管理システム200は、機器120を物件110に据え付けた後に行われる機器120の試運転を、担当者が物件110を訪問することなく、自動的に完了させることができる。機器120の試運転では、機器120は、管理装置140から受信した初期設定情報に基づいて、機器120が管理装置140と通信するための機器120の初期設定を行う。機器120の試運転では、機器120の初期設定が行われる。
遠隔管理システム200では、機器120を物件110に据え付けた者は、機器120の試運転に関するソフトウェア的な設定作業を行う必要がなく、機器120の電源をオンにするだけでよい。これにより、図5のステップS23~S28に相当する機器120の試運転が自動的に実行される。機器120の試運転では、管理装置140は、機器120が設置された物件110、及び、機器120の機種を自動的に識別して、機器120に適切な初期設定情報を送信する。これにより、担当者が機器120を操作してソフトウェア的な設定作業を行うことなく、機器120の試運転が自動的に完了する。
(1)変形例A
第1実施形態では、管理装置40は、制御端末30の試運転を行う際に、物件10の識別結果に基づいて、機器20の初期設定情報を含む物件設定情報を制御端末30に送信する。しかし、管理装置40は、物件10の識別結果に基づいて、物件設定情報を制御端末30に送信するか否かを事前に判断してもよい。例えば、物件10が大規模である場合、又は、物件10が画一的に運用されない場合、制御端末30の試運転を物件10ごとに行うことが好ましい。そのため、管理装置40は、例えば、物件10が小規模であり、かつ、画一的に運用されると判断した場合に、物件設定情報を制御端末30に送信し、それ以外の場合に、制御端末30の試運転を物件10ごとに行う必要がある旨を担当者に通知してもよい。
第1実施形態の機器20、及び、第2実施形態の機器120は、空気調和装置である。しかし、機器20,120は、小規模で画一的に運用される物件10,110に設置され、かつ、初期設定を必要とする機器であれば、空気調和装置に限られない。例えば、機器20,120は、換気装置及び冷凍機であってもよい。
第2実施形態では、管理装置140は、機器120の初期設定情報を機器120に送信するために、図5のステップS24において物件110を識別する。しかし、管理装置140は、物件110のタイプが一種類しかない場合等、機器120の機種を識別するだけで、機器120の初期設定情報を機器120に送信することができる場合、物件110を識別しなくてもいい。
第1実施形態では、管理装置40は、機器20の初期設定情報を、制御端末30を介して機器20に送信する。しかし、管理装置40は、機器20の初期設定情報を、制御端末30を介さずに機器20に直接送信してもよい。
第1実施形態では、管理装置40は、さらに、機器20の運用設定情報を、制御端末30に送信してもよい。運用設定情報とは、機器20の運転スケジュールに関する情報、機器20の操作の許可及び禁止に関する情報、及び、機器20の運転に関するパラメータの少なくとも1つを含む。機器20の運転に関するパラメータとは、例えば、機器20が空気調和装置である場合、空調対象空間の目標温度である。
第2実施形態では、通信装置130は、機器120に内蔵されている。しかし、通信装置130は、機器120に内蔵されていなくてもよい。例えば、通信装置130は、機器120に外付け可能な装置であってもよい。
第1実施形態では、管理装置40は、さらに、物件10への担当者の訪問の要否に関する情報を含む物件管理情報を、物件10ごとに提示してもよい。例えば、管理装置40は、物件10ごとの物件管理情報を含むデータを、管理装置40のディスプレイに表示してもよい。図6は、管理装置40のディスプレイに表示される物件管理情報の一例である。
以上、本開示の実施形態を説明したが、特許請求の範囲に記載された本開示の趣旨及び範囲から逸脱することなく、形態や詳細の多様な変更が可能なことが理解されるであろう。
20 機器
30 制御端末
40 管理装置
50 ネットワーク
100 遠隔管理システム
110 物件
120 機器
130 通信装置
140 管理装置
150 ネットワーク
200 遠隔管理システム
Claims (13)
- 1つ又は複数の機器(120)を遠隔管理する遠隔管理装置であって、
前記機器に内蔵される、又は、前記機器に接続される通信装置(130)とネットワーク(150)を介して通信を確立した後、前記通信装置から受信した情報に基づいて前記機器の機種を識別する、
遠隔管理装置(140)。 - 前記機器の機種の識別結果に基づいて、前記通信装置を介して前記機器の初期設定情報を前記機器に送信する、
請求項1に記載の遠隔管理装置。 - 前記初期設定情報は、前記機器の識別情報、前記機器の設置場所に関する情報、及び、前記機器が設置される環境に固有の情報の少なくとも1つを含む、
請求項2に記載の遠隔管理装置。 - 前記通信装置から受信した情報に基づいて前記機器が設置される物件(110)をさらに識別する、
請求項1から3のいずれか1項に記載の遠隔管理装置。 - 前記物件の識別結果に基づいて、前記通信装置を介して前記機器の初期設定情報を前記機器に送信するか否かを判断する、
請求項4に記載の遠隔管理装置。 - 前記機器は、空気調和装置、換気装置及び冷凍機の少なくとも1つを含む、
請求項1から5のいずれか1項に記載の遠隔管理装置。 - 1つ又は複数の機器(20)を遠隔管理する遠隔管理システムであって、
前記機器と接続される制御端末(30)と、
前記制御端末とネットワーク(50)を介して接続される管理装置(40)と、
を備え、
前記管理装置は、前記制御端末と通信を確立した後、前記制御端末から受信した情報に基づいて、前記機器が設置される物件(10)を識別し、
前記制御端末は、前記機器から受信した情報に基づいて、前記機器の機種を識別する、
遠隔管理システム(100)。 - 前記管理装置は、前記制御端末による前記機器の機種の識別結果に基づいて、前記機器の初期設定情報を前記制御端末又は前記機器に送信する、
請求項7に記載の遠隔管理システム。 - 前記管理装置は、前記物件の識別結果に基づいて、前記機器の初期設定情報を前記制御端末又は前記機器に送信するか否かを判断する、
請求項7に記載の遠隔管理システム。 - 前記初期設定情報は、前記機器の識別情報、前記機器の設置場所に関する情報、及び、前記機器が設置される環境に固有の情報の少なくとも1つを含む、
請求項8又は9に記載の遠隔管理システム。 - 前記機器は、空気調和装置、換気装置及び冷凍機の少なくとも1つを含む、
請求項7から10のいずれか1項に記載の遠隔管理システム。 - 前記管理装置は、前記機器の運用設定情報を前記制御端末又は前記機器に送信し、
前記運用設定情報は、前記機器の運転スケジュールに関する情報、前記機器の操作の許可及び禁止に関する情報、及び、前記機器の運転に関するパラメータの少なくとも1つを含む、
請求項7から11のいずれか1項に記載の遠隔管理システム。 - 前記管理装置は、少なくとも、前記物件への担当者の訪問の要否に関する情報を前記物件ごとに提示する、
請求項7から12のいずれか1項に記載の遠隔管理システム。
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CN201980069142.4A CN112889295B (zh) | 2018-10-31 | 2019-10-25 | 远程管理装置及远程管理系统 |
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