WO2019136803A1 - 孤儿单处理方法、装置、终端设备及存储介质 - Google Patents

孤儿单处理方法、装置、终端设备及存储介质 Download PDF

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Publication number
WO2019136803A1
WO2019136803A1 PCT/CN2018/077329 CN2018077329W WO2019136803A1 WO 2019136803 A1 WO2019136803 A1 WO 2019136803A1 CN 2018077329 W CN2018077329 W CN 2018077329W WO 2019136803 A1 WO2019136803 A1 WO 2019136803A1
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orphan
classification
amount
result
regional
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French (fr)
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张俊武
鲁宁
张家婷
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Ping An Technology Shenzhen Co Ltd
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Ping An Technology Shenzhen Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06316—Sequencing of tasks or work
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08—Insurance

Definitions

  • the present application relates to the field of insurance applications, and in particular, to an orphan single processing method, device, terminal device and storage medium.
  • the embodiment of the present invention provides an orphan single processing method, a terminal device, and a storage medium, so as to solve the problem of low allocation efficiency and unreasonable allocation in the current orphan single processing.
  • an embodiment of the present application provides an orphan single processing method, including:
  • each orphan list including an orphan single amount and an orphan single address
  • the orphans are allocated according to the processing priority of the orphan list.
  • an orphan single processing device including:
  • An orphan single acquisition module configured to acquire at least one orphan list, each orphan list including an orphan single amount and an orphan single address;
  • An amount classification result obtaining module configured to perform an amount classification on the orphan list based on the orphan single amount, and obtain an amount classification result
  • a regional classification result obtaining module configured to perform regional classification on the orphan list based on the orphan single address, and obtain a regional classification result
  • a priority processing module configured to determine a processing priority of the orphan list based on the amount classification result and the regional classification result
  • the orphan single allocation module is configured to allocate the orphan list according to the processing priority of the orphan list.
  • an embodiment of the present application provides a terminal device, including a memory, a processor, and computer readable instructions stored in the memory and executable on the processor, where the processor executes the computer The following steps are implemented when reading the instruction:
  • each orphan list including an orphan single amount and an orphan single address
  • the orphans are allocated according to the processing priority of the orphan list.
  • an embodiment of the present application provides a computer readable storage medium, where the computer readable storage medium stores computer readable instructions, and when the computer readable instructions are executed by a processor, the following steps are implemented:
  • each orphan list including an orphan single amount and an orphan single address
  • the orphans are allocated according to the processing priority of the orphan list.
  • each orphan list is first acquired, and each orphan list includes an orphan single amount and an orphan single address. Then, based on the orphan single amount, the orphans are classified into amounts, and the result of the amount classification is obtained. Then, based on the orphan single address, the orphans are classified into regions, and the regional classification results are obtained.
  • the amount of classification results and regional classification results are obtained by performing the amount classification and regional classification on the acquired orphans respectively, so as to realize the classification of the orphans by different dimensions, based on Different classification methods effectively distinguish orphans in different dimensions (here specifically refers to the amount dimension and the regional dimension).
  • the processing priority of the orphan list is determined.
  • a reasonable orphan order processing priority scheme can be comprehensively obtained according to the classification results of different dimensions, and the pair is provided.
  • Orphans are a reasonable reference in the order of processing.
  • the orphans are assigned, and the orphans are processed by the priority, so that the orphans can be allocated in a reasonable way, which greatly improves the efficiency of the orphan distribution and the rationality of the distribution.
  • FIG. 1 is a flow chart of a method for processing an orphan in the first embodiment of the present application.
  • FIG. 2 is a specific flow chart of step S10 of FIG. 1.
  • FIG. 3 is a specific flow chart of step S12 of FIG. 2.
  • step S30 of FIG. 1 is a specific flow chart of step S30 of FIG. 1.
  • FIG. 5 is a specific flowchart of step S40 in FIG. 1.
  • FIG. 6 is a schematic block diagram of an orphan single processing device in Embodiment 2 of the present application.
  • FIG. 7 is a schematic diagram of a terminal device in Embodiment 4 of the present application.
  • FIG. 1 shows a flow chart of an orphan single processing method in this embodiment.
  • the orphan single processing method can be applied to a terminal device configured by a financial institution such as a bank or an insurance or other institution for performing orphan single processing, and can be specifically applied to an orphan single processing management system installed on the terminal device.
  • the orphan single processing management system refers to a management system for allocating or implementing an orphan list.
  • the terminal device is a device that can perform human-computer interaction with the user, including but not limited to devices such as a computer, a smart phone, and a tablet.
  • the orphan single processing method includes the following steps:
  • S10 Obtain at least one orphan list, and each orphan list includes an orphan single amount and an orphan single address.
  • the orphan list refers to the unattended policy (the policy is the insurance policy) left by the business personnel who have left the company.
  • the orphan's single amount refers to the amount that the orphan child pays specifically when the bill is opened. Compared with the insured amount (ie, the insurance amount), the orphan's single amount can better reflect the importance of the orphan list. For example, some orphans have a high amount of insurance, but the high amount is set based on a small probability, and the orphan single amount is the amount directly paid by the user. The orphan amount directly reflects the value of the orphan list objectively. It is more helpful to distinguish the importance of orphans in the amount dimension.
  • the orphan single address may refer to the user's permanent address, or other specific address such as the user's signing address.
  • the orphan single address in this embodiment uses the user's permanent address and is described by the user's permanent address. Orphans must have a single address, and it is not allowed to use the user's permanent address and the user's signing address.
  • At least one orphan list is obtained through an orphan single processing management system of a terminal device configured by a financial institution such as a bank or insurance or other institution, thereby achieving the purpose of collecting and acquiring an orphan list.
  • step S10 at least one orphan list is obtained, which specifically includes the following steps:
  • S11 Obtain a current business personnel table and a last business personnel table corresponding to the current business personnel table, where the current business personnel table includes at least one current business personnel ID and a corresponding business order, and the last business personnel table includes at least one last business Person ID and corresponding business order.
  • the current business personnel table refers to an information table that records the current in-service personnel status, and the current business personnel table includes at least one current business personnel ID and a corresponding business order.
  • the current businessperson ID refers to the identifier used to uniquely identify the current business person.
  • the last business personnel table is a relative concept, which corresponds to the current business personnel table.
  • the last business personnel table refers to the creation time of the current business personnel table and the creation time of the current business personnel table.
  • the information table closest to the current business personnel table in simple terms, is the newly created information table before the current business personnel table.
  • the last business personnel table includes at least one last business personnel ID and corresponding business order, and the last business personnel ID refers to the identifier used to uniquely identify the last business person.
  • the current business personnel table and the last business personnel table are obtained in the database by the orphan single processing management system to obtain the current business personnel and the business personnel information of the last business personnel (ie, the current business personnel table and the last business).
  • Personnel table respective business personnel ID and their corresponding business orders).
  • S12 Determine at least one retired business person ID based on the at least one current business person ID and the at least one last business person ID.
  • the departing business personnel ID refers to the identifier used to uniquely identify the departing business personnel.
  • the departing business personnel can be determined by the departing business personnel ID, and the departing business personnel ID is obtained by at least one current business personnel ID and at least one last business personnel ID.
  • At least one resignation ID may be determined and acquired.
  • step S12 determining at least one retired service personnel ID based on the at least one current service personnel ID and the at least one last service personnel ID, specifically including the following steps:
  • S121 Determine at least one intersection business personnel ID based on the at least one current business personnel ID and the at least one last business personnel ID.
  • intersection service personnel ID refers to the business person ID shared by the current business personnel ID and the last business personnel ID.
  • the orphan single processing management system acquires a service personnel ID matching instruction, and compares at least one current business personnel ID with at least one last business personnel ID according to the business personnel ID matching instruction to acquire at least one intersection service.
  • Person ID A temporary table including an intersection business person ID is created based on at least one intersection business person ID.
  • S122 Determine a difference between the at least one last businessperson ID and the at least one intersection businessperson ID as at least one retired businessperson ID.
  • the orphan single processing management system acquires at least one last business personnel ID from the last business personnel table, and obtains the intersection business personnel ID from the temporary table of the intersection business personnel ID. Obtaining a businessperson ID matching instruction, and comparing and matching at least one last businessperson ID and at least one intersection businessperson ID according to the businessperson ID matching instruction, acquiring and determining a departing businessperson ID.
  • the pairing comparison of step S121 finally obtains an ID (ie, an intersection business person ID) shared by at least one current business person ID and at least one last business person ID, and
  • the pairing comparison of the steps finally obtains at least one last business person ID and at least one intersection business person ID non-shared ID (ie, the departing business person ID), both of which are paired comparisons, but finally obtained according to the pairing comparison operation.
  • the result is different.
  • S13 Determine the business order corresponding to the at least one retired business person ID as at least one orphan list.
  • the business order of the departing business personnel refers to the orphan list, and the orphan list can be determined by the ID of the departing business personnel.
  • the at least one service order is obtained according to the ID of the resignation service personnel, and at least one service order is selected by the orphans single processing management system, and at least one service order is determined as an orphan list, so as to achieve the purpose of obtaining an orphan list.
  • S20 The amount of the orphans is classified according to the orphan single amount, and the result of the amount classification is obtained.
  • the result of the amount classification refers to the classification result obtained by classifying the orphans according to the orphan's single amount.
  • the classification of orphans in the amount dimension is realized according to the orphan single amount, and the amount classification result is obtained by classifying the orphan single amount.
  • step S20 the orphans are classified according to the orphan's single amount, and the result of the amount classification is obtained, which specifically includes the following steps:
  • the amount classification configuration table is preset based on the orphan single amount query, wherein the amount classification configuration table includes the amount classification section and the corresponding classification result; the target amount classification section to which the orphan order amount belongs is determined according to the amount classification configuration table, and the target amount is classified.
  • the classification result corresponding to the interval is used as the result of the amount classification.
  • the amount classification configuration table refers to a reference table for classifying the orphan single amount, and the amount classification configuration table includes the amount classification interval and the corresponding classification result.
  • the amount classification section refers to an interval in which different amounts are divided according to the amount of money, and the corresponding amount classification result can be expressed by the amount classification level set in each amount classification section.
  • the pre-set amount classification configuration table is obtained by the orphans single processing management system, and according to the amount classification configuration table, the orphans' single amount is classified according to the amount classification section, and the corresponding amount of each orphan's single amount is determined.
  • the amount classification section (that is, determining the target amount classification section to which each orphan single amount belongs), and obtaining the amount classification result according to the classification result corresponding to the target amount classification section.
  • the amount classification section is set to five amount classification sections of [0, 1W), [1W, 5W), [5, 10W), [10W, 100W), and [100W, + ⁇ ). Each amount classification interval represents a corresponding classification result.
  • the orphans can be reasonably divided according to the orphan single amount dimension, which can effectively and objectively highlight the importance and urgency of each orphan list, and help to determine the orphan list treatment in the orphan single amount dimension. Priority.
  • Regional classification refers to the classification of orphans according to regional dimensions.
  • the regional classification result refers to the classification result obtained by classifying orphans based on a single orphan region.
  • the classification of the orphans in the regional dimension ie, the geographic distribution of the orphans
  • step S30 the orphaned single is classified into regions according to the orphan single address, and the regional classification result is obtained, which specifically includes the following steps:
  • S31 Mark the corresponding orphan list on the preset electronic map based on the orphan single address, and obtain the result of the orphan single label.
  • the preset electronic map refers to a preset simulated map displayed on the terminal device, and the electronic map can be created by MapXtreme Java. Marking an orphan list on an electronic map can be achieved through WebGIS, a GIS (Geographic Information System) is a computer-based tool that maps and analyzes what is happening on Earth and what happens. GIS technology integrates the unique visual effects and geographic analysis capabilities of maps with general database operations such as query and statistical analysis. This ability distinguishes GIS from other information systems, making it useful for interpreting events, forecasting results, and planning strategies in a wide range of public and private businesses. Correspondingly, WebGIS is the product of Internet technology applied to GIS development. GIS is extended by WWW (World Wide Web) function.
  • WWW World Wide Web
  • the orphan single labeling result refers to the labeling result of the orphan list on the electronic map, and the labeling result also includes information related to the orphan list (such as the policy information of the orphan list, the number of orphan sheets, etc.).
  • the orphan list is displayed on the pre-set electronic map based on the orphan single address, and the orphan list is displayed on the electronic map.
  • the multiple orphans corresponding to the customer belong to the same orphan single address (if the orphan single address uses the user's signing address, the same signing address can also be used in the same way.
  • the orphan single address is the user's signing address, and the other types of orphans are the same as the user's signing address in this embodiment. In this case, the orphan address is obtained.
  • the orphan list can be selected by means of a list display or an orphan single selection interface to determine which orphan order to be obtained on the orphan single address.
  • the marked orphan list may belong to the same orphan single address, and it is impossible to intuitively know the number of orphans in a certain area.
  • the orphan single data interval can be set to correspond to each different color by setting the orphan single number interval to achieve the effect of distinguishing the number of orphans.
  • the orphan single number interval For example, you can set the orphan single number interval to [0, 5), [5, 20), [20, 100), [100, 1000), and [1000, + ⁇ ), and the color corresponding to each orphan single number interval is: [0, 5) is light blue, [5, 20) is blue, [20, 100) is green, [100, 1000) is yellow, and [1000, + ⁇ ) is red.
  • [0, 5) is light blue
  • [5, 20) is blue
  • [20, 100) is green
  • [100, 1000) is yellow
  • [1000, + ⁇ ) is red.
  • information related to the orphan list may be obtained by clicking a query or inputting a command, including but not limited to the number of orphans mentioned above. Understandably, the orphan single labeling result can visualize the orphan single address through the electronic map.
  • This visual display not only visually shows the distribution of orphans, but also objectively displays the policy information of the orphans, the number of orphans on the same orphan's single address, and other information related to the orphans.
  • By visually knowing the number of orphans it is helpful for orphans and simple assignors to quickly determine the geographical distribution and quantity of the orphans.
  • information related to the orphans such as the number of orphans
  • the orphans can be visually informed.
  • On the basis of determining the geographical distribution and quantity intensive status of orphans in order to achieve a reasonable division of the electronic map, it can help the orphans alone to make reasonable decisions.
  • S32 Acquire a region division request, where the region division request includes an area range.
  • the zoning request refers to a request for dividing the electronic map.
  • the area range refers to the range of the area selected when zoning the electronic map.
  • the orphan single processing management system acquires a region dividing request, and the region dividing request includes an area range. It can be understood that, firstly, in step S31, according to the combination of intuitive and objective analysis, the orphan single assignor can make a reasonable regional division based on the orphan single labeling result. For example, the range of regions can be determined by region, street, or custom region based on the geographical distribution and number of intensive orders.
  • the orphan single assigner sends the zoning request to the orphan single processing management system through the client based on the scope of the region.
  • the orphan single processing management system performs the area division request, that is, the electronic map is divided according to the area range, and at least two comparison areas are obtained after the division.
  • the contrast area refers to the area obtained by the area division after the area division.
  • the obtained comparison area may include Shenzhen.
  • Each street in the city, in which each street serves as the basic unit of comparison, that is, each street is a contrasting area.
  • the area range is determined by the comparison area, and the number of orphans of the orphan sheet in the area is determined by the orphan single labeling result. Then, based on the determined area range and the determined number of orphan sheets, the area granularity of the contrast area can be obtained. For example, Shenzhen Citizen Street is one of the contrasting areas, and Minzhi Street is a defined area. There are corresponding orphans in the streets of Minzhi. The results of WebGIS are used to analyze the orphans of the Minzhi Street on the electronic map, and the number of orphans on the Minzhi Street can be obtained.
  • the number of orphans (the total number of orphans in Minzhi Street) reflects the relationship between the number of orphans and the space (contrast area) in the contrast area (Minzhi Street), which is the regional granularity of the comparison area.
  • S35 Perform regional classification on the orphans based on the regional granularity of each comparison area, and obtain the regional classification result.
  • the regional classification result refers to the classification result obtained by classifying the orphans according to the single-area granularity of the orphans.
  • the orphans are classified according to the single-area granularity of the orphans, and the regional classification results are obtained by classifying the orphans.
  • step S35 the orphans are classified according to the orphan single address, and the regional classification result is obtained, which specifically includes the following steps:
  • the regional granularity classification configuration table is configured according to the regional granularity of each comparison area, where the regional granularity classification configuration table includes the regional granularity interval and the corresponding classification result; and the regional granularity configuration table of each comparison region is determined according to the regional granularity classification configuration table.
  • the target granularity classification interval of each comparison area, and the classification result corresponding to the target area granularity classification interval is used as the regional classification result of each comparison area.
  • the area granularity classification configuration table refers to a reference table for classifying the orphan single area, and the regional granularity classification configuration table includes the regional granularity classification interval and the corresponding classification result.
  • the regional granularity classification interval refers to the interval in which different regions are divided according to the granularity of the region, and the corresponding regional classification result can be embodied by the regional classification level set by each regional classification interval.
  • the pre-configured area granularity classification configuration table is obtained by the orphan single processing management system, and the comparison area is classified according to the regional granularity classification interval according to the regional granularity classification configuration table, and the regional granularity of each comparison area is determined.
  • the falling into the corresponding regional granularity classification interval ie, determining the target amount classification interval to which each orphan single amount belongs
  • obtaining the regional classification result according to the classification result corresponding to the target regional granularity classification interval ie, determining the target amount classification interval to which each orphan single amount belongs
  • the regional granularity classification interval of the contrast area is set to five regional granularity classification intervals of [0, 2W), [2W, 10W), [10, 50W), [50W, 100W), and [100W, + ⁇ ) ( The unit is one).
  • Each regional granularity classification interval represents a corresponding regional classification result. If the [0, 2W) section is set to level A, the [2W, 10W) section is set to level B, the [10, 50W) section is set to level C, and the [50W, 100W) section is set to level D.
  • the [100W, + ⁇ ) interval is set to level E.
  • the orphans can be divided into orphans according to the orphan single-area dimension, which can effectively highlight the importance and urgency of each comparison area, and help to determine the orphan treatment in the single-area dimension of the orphans. priority.
  • S40 Determine the processing priority of the orphan list based on the result of the amount classification and the result of the regional classification.
  • the importance and urgency of the orphan list are comprehensively considered from the dimensions of the individual and the group to determine the processing priority of the orphan list.
  • the individual represents the high-end user individual, with the result of the classification of the amount as the reference; and the group represents the high-dense group, with the regional classification results as the reference; therefore, the individual and the group are important considerations for the orphan treatment.
  • the processing priority of the orphan list is determined by the amount dimension and the area dimension of the orphan list.
  • step S40 based on the amount classification result and the regional classification result, the processing priority of the orphan list is determined, which specifically includes the following steps:
  • the preset priority processing result refers to a result obtained by prioritizing the classification result (here, specifically referring to the amount classification result).
  • the money amount classification interval may be set to five money classification sections of [0, 1W), [1W, 5W), [5, 10W), [10W, 100W), and [100W, + ⁇ ). Each amount classification interval represents a corresponding amount classification result. If the [0, 1W) section is set to level 1, the [1W, 5W) section is set to level 2, the [5, 10W) section is set to level 3, and the [10W, 100W) section is set to level 4, The [100W,) interval is set to level 5.
  • the amount classification section with the rank of not less than 4 is set as the priority section in advance, and when the orphan bill amount is not less than 10 W, the orphan list is determined to be an important and urgent orphan list, and the priority will be processed.
  • the preset priority processing result should be divided according to the actual situation, for example, processing the orphan list (that is, assigning the orphan list) twice in a short time, since the last time the most orphans with higher amount have been prioritized If the priority processing result is preset this time, the amount classification interval of the level not less than 3 can be set as the priority interval. By judging whether the result of the amount classification belongs to the preset priority processing result, the priority is considered from the dimension of the high-end user individual, and the importance degree of the orphan single can be further divided to better realize the distribution of the orphan list.
  • the regional granularity classification interval can be set to five regional granularity classification intervals of [0, 2W), [2W, 10W), [10, 50W), [50W, 100W), and [100W, + ⁇ ). (The unit is one).
  • Each regional granularity classification interval represents a corresponding regional classification result. If the [0, 2W) section is set to level A, the [2W, 10W) section is set to level B, the [10, 50W) section is set to level C, and the [50W, 100W) section is set to level D. The [100W, + ⁇ ) interval is set to level E. According to the regional classification result, the regional classification interval with the level not less than D is set as the priority interval.
  • the regional granularity of the comparison region is not less than 50 W, the region is determined to be the focused region, and the processing is prioritized.
  • the preset priority processing result should be divided according to actual conditions, for example, processing an orphan list (that is, assigning an orphan list) twice in a short time, since the comparison area with a higher granularity is preferentially processed last time, If the priority processing result is preset this time, the area classification interval whose level is not less than C may be set as the priority interval.
  • the regional granularity classification interval can also be redesigned according to the actual situation to achieve the purpose of rationally distributing orphans.
  • the priority processing is performed on the orphans in the area according to the result of the determined amount of the comparison area.
  • the specific process refers to step S41, and details are not described herein again.
  • step S41 and step S42 are parallel relationships, step S41 is to consider and determine the priority from the dimension of the high-end user individual, and step S42 is to consider and determine the priority from the dimension of the crowd intensity.
  • the two do not conflict and can comprehensively determine the processing priority of the orphan list from two dimensions. For example, if the amount of an orphan list is 20W and the area of the contrast area is 60W, the level of the orphan list can be determined according to the result of the amount classification, and the corresponding amount classification interval [10W, 100W); The classification result determines that the level of the orphan list is D, and the corresponding area classification interval is [50W, 100W).
  • the processing priority of the orphan list can be represented by a vector (4, D), and the level 4 and the level D respectively represent an amount dimension (focusing on high-end user individuals) and a region dimension (focusing on crowd intensity). It can be understood that as long as the amount dimension of the orphan list and the level of any dimension of the area dimension are in a preset priority processing result, the processing priority of the orphan list is represented by a vector as (5, A) or (1, E). At the same time, it is necessary to prioritize the orphans. In particular, the ordinal order for the priority dimension and the regional dimension is in the preset priority processing result, such as the orphan order processing priority is (4, D), and the orphan single allocation phase is arbitrarily according to the amount dimension or the regional dimension. After processing the orphan list in one dimension, the orphan list will not be processed again, and only one time can be processed.
  • S50 Assign orphan orders according to the processing priority of the orphans.
  • the orphans are distributed according to the processing priority of the orphans through the orphan single processing management system, so as to realize the purpose of allocating the orphans to the relevant business personnel.
  • the orphan list with the priority processing result in the amount dimension may be first allocated, and then according to the area.
  • the orphans in the dimension with the preset priority processing result are assigned according to the level on the amount dimension (at this time, since the orphan list has been processed according to the amount dimension, the orphan list processed according to the amount dimension will not be reprocessed) .
  • the allocation method may also be firstly allocated according to the level of the orphans in the amount dimension in the area dimension according to the preset priority processing result, and then according to the orphan list in the amount dimension which is in the preset priority processing result. distribution.
  • the allocation of orphans by priority can effectively improve the processing efficiency of orphans. Through the scientific and rational distribution of orphans from the personal dimension and the group dimension for high-end customers and crowd-intensive areas, the efficient and reasonable distribution of orphans is realized.
  • each orphan list includes an orphan single amount and an orphan single address, and the departing business personnel ID is obtained based on the current business personnel ID and the last business personnel ID. Achieve efficient and fast access to orphans. Then, based on the orphan single amount, the orphans are classified into the amount, and the result of the amount classification is obtained. By the difference between the orphans in the amount dimension, the orphans are used to distinguish the orphans, and the orphans are distinguished in the amount dimension efficiently and reasonably. Ability to obtain reasonable and informative amount classification results. Then, based on the orphan single address, the orphans are classified into regions, and the regional classification results are obtained.
  • the regional granularity classification interval is used to distinguish the orphans, and the orphans are distinguished in the regional dimension efficiently and reasonably. , can obtain reasonable and reference value regional classification results. Then, based on the result of the amount classification and the regional classification result, the processing priority of the orphan list is determined. Through the result of the amount classification and the regional classification result, the importance and urgency of the orphan list can be comprehensively determined according to the dimensions of the individual and the group, and a reasonable sum can be determined. The reference value of the orphan single processing priority.
  • the orphans are scientifically and reasonably prioritized from the personal dimension and the group dimension, which makes the distribution of orphans more reasonable and improves the orphans.
  • the processing efficiency of the processing shortens the processing time of the orphans.
  • Fig. 6 is a block diagram showing the principle of the orphan single processing apparatus corresponding to the orphan single processing method in the first embodiment.
  • the orphan single processing device includes an orphan single acquisition module 10, an amount classification result acquisition module 20, an area classification result acquisition module 30, a priority processing module 40, and an orphan single distribution module 50.
  • the steps of the orphan single acquisition module 10, the amount classification result acquisition module 20, the regional classification result acquisition module 30, the priority processing module 40, and the orphan single distribution module 50 are the same as those of the orphan single processing method in the first embodiment.
  • the present embodiment will not be described in detail.
  • the orphan single acquisition module 10 is configured to acquire at least one orphan list, and each orphan list includes an orphan single amount and an orphan single address.
  • the amount classification result obtaining module 20 is configured to perform an amount classification on the orphan list based on the orphan single amount, and obtain the amount classification result.
  • the area classification result obtaining module 30 is configured to perform area classification on the orphans based on the orphan single address, and obtain the area classification result.
  • the priority processing module 40 is configured to determine the processing priority of the orphan list based on the amount classification result and the area classification result.
  • the orphan single allocation module 50 is configured to allocate the orphans according to the processing priority of the orphans.
  • the orphans single acquisition module 10 includes a current business personnel table and a last business personnel table obtaining unit 11, a departing business person ID determining unit 12, and an orphan list determining unit 13.
  • the current business personnel table and the last business personnel table obtaining unit 11 are configured to obtain a current business personnel table and a last business personnel table corresponding to the current business personnel table, where the current business personnel table includes at least one current business personnel ID and corresponding The business order, the last business personnel table includes at least one last business personnel ID and corresponding business order.
  • the retired business person ID determining unit 12 is configured to determine at least one retired business person ID based on the at least one current business person ID and the at least one last business person ID.
  • the orphan list determining unit 13 is configured to determine the business order corresponding to the at least one departing business person ID as at least one orphan list.
  • the departing business person ID determining unit 12 includes an intersection business person ID determining sub-unit 121 and a departing business person ID determining sub-unit 122.
  • intersection business personnel ID determining sub-unit 121 is configured to determine at least one intersection business personnel ID based on the at least one current business personnel ID and the at least one last business personnel ID.
  • the retired business person ID determining sub-unit 122 is configured to determine a difference between the at least one last business person ID and the at least one intersection business person ID as at least one retired business person ID.
  • the amount classification result obtaining module 20 is configured to query a preset amount classification configuration table based on the orphan single amount, wherein the amount classification configuration table includes an amount classification section and a corresponding classification result; and the orphan amount is determined according to the amount classification configuration table.
  • the target amount classification section belongs to, and the classification result corresponding to the target amount classification section is used as the result of the amount classification.
  • the area classification result acquisition module 30 includes an orphan single label result acquisition unit 31, a region division request acquisition unit 32, a comparison area acquisition unit 33, an area granularity acquisition unit 34, and an area classification result acquisition unit 35.
  • the orphan single label result obtaining unit 31 is configured to mark the corresponding orphan sheet on the preset electronic map based on the orphan single address, and obtain the orphan single labeling result.
  • the area division request obtaining unit 32 is configured to acquire a area division request, where the area division request includes an area range.
  • the comparison area obtaining unit 33 is configured to divide the electronic map according to the area range, and acquire at least two contrast areas.
  • the area granularity obtaining unit 34 is configured to obtain the area granularity of each contrast area based on the result of each comparison area and the orphan single label.
  • the area classification result obtaining unit 35 is configured to perform area classification on the orphans based on the area granularity of each comparison area, and obtain the area classification result.
  • the priority processing module 40 is configured to query a preset area granularity classification configuration table based on the area granularity of each comparison area, where the regional granularity classification configuration table includes a regional granularity interval and a corresponding classification result;
  • the configuration table determines a target area granularity classification interval of each comparison area to which the regional granularity of each comparison area belongs, and uses the classification result corresponding to the target area granularity classification interval as the regional classification result of each comparison area.
  • the orphan distribution module 50 includes an amount allocation unit 51 and a region allocation unit 52.
  • the amount allocation unit 51 is configured to process the orphan list whose result of the amount classification result is the preset priority processing result if the result of the amount classification belongs to the preset priority processing result.
  • the area allocating unit 52 is configured to process the orphan list on the comparison area of the preset priority processing result according to the amount classification result according to the amount classification result.
  • the orphan single acquiring module 10 is configured to acquire at least one orphan list, and each orphan list includes an orphan single amount and an orphan single address, based on the current business personnel ID and the last business personnel ID. Obtain the ID of the departing business personnel to achieve the goal of obtaining orphans efficiently and quickly.
  • the amount classification result obtaining module 20 is configured to classify the orphans based on the orphan's single amount, obtain the result of the amount classification, and use the difference in the amount of the orphans to distinguish the orphans, and efficiently or reasonably treat the orphans. A distinction is made in the amount dimension alone to obtain a reasonable and reference value classification result.
  • the regional classification result obtaining module 30 is configured to perform regional classification on the orphans based on the orphan single address, obtain the regional classification result, and use the regional granularity classification interval to distinguish the orphans by the difference of the orphans in the regional dimension, and efficiently and reasonably The orphans are distinguished in the regional dimension and can obtain reasonable and referenced regional classification results.
  • the priority processing module 40 is configured to determine the processing priority of the orphan list based on the result of the amount classification and the regional classification result, and comprehensively consider the importance and urgency of the orphan list according to the dimensions of the individual and the group through the result of the amount classification and the regional classification result. , can determine the reasonable and referenced orphan single processing priority.
  • the orphan single allocation module 50 is configured to allocate the orphans according to the processing priority of the orphans, and scientifically and reasonably assign the orphans from the personal dimension and the group dimension for the high-end customers and the crowded areas. This makes the distribution of orphans more reasonable, improves the distribution efficiency of orphans, and shortens the processing time of orphans.
  • the embodiment provides a computer readable storage medium on which computer readable instructions are stored, and when the computer readable instructions are executed by the processor, the orphan single processing method in Embodiment 1 is implemented. No longer.
  • the computer readable instructions are executed by the processor, the functions of the modules/units in the orphan single processing device in Embodiment 2 are implemented. To avoid repetition, details are not described herein again.
  • Fig. 7 is a schematic diagram of a terminal device in this embodiment.
  • terminal device 70 includes a processor 71, a memory 72, and computer readable instructions 73 stored in memory 72 and executable on processor 71.
  • the processor 71 implements the various steps of the orphan single processing method of Embodiment 1 when the computer readable instructions 73 are executed, such as steps S10, S20, S30, S40, and S50 shown in FIG.
  • the processor 71 executes the computer readable instructions 73
  • the functions of the modules/units of the orphan single processing device in Embodiment 2 are implemented, such as the orphan single acquisition module 10, the amount classification result obtaining module 20, and the regional classification result acquisition.
  • the functions of module 30, priority processing module 40, and orphan distribution module 50 are implemented, such as the orphan single acquisition module 10, the amount classification result obtaining module 20, and the regional classification result acquisition.
  • computer readable instructions 73 may be partitioned into one or more modules/units, one or more modules/units being stored in memory 72 and executed by processor 71 to complete the application.
  • the one or more modules/units may be an instruction segment of a series of computer readable instructions 73 capable of performing a particular function for describing the execution of computer readable instructions 73 in terminal device 70.
  • the computer readable instructions 73 may be divided into an orphan list acquisition module 10, an amount classification result acquisition module 20, a region classification result acquisition module 30, a priority processing module 40, and an orphan distribution module 50, each module in Embodiment 2.
  • the specific functions are as shown in Embodiment 2. To avoid repetition, details are not described herein.
  • the terminal device 70 can be a computing device such as a desktop computer, a notebook, a palmtop computer, and a cloud server.
  • the terminal device may include, but is not limited to, a processor 71, a memory 72. It will be understood by those skilled in the art that FIG. 7 is merely an example of the terminal device 70, and does not constitute a limitation of the terminal device 70, and may include more or less components than those illustrated, or may combine certain components or different components.
  • the terminal device may further include an input/output device, a network access device, a bus, and the like.
  • the processor 71 may be a central processing unit (CPU), or may be other general-purpose processors, a digital signal processor (DSP), an application specific integrated circuit (ASIC), Field-Programmable Gate Array (FPGA) or other programmable logic device, discrete gate or transistor logic device, discrete hardware components, etc.
  • the general purpose processor may be a microprocessor or the processor or any conventional processor or the like.
  • the memory 72 may be an internal storage unit of the terminal device 70, such as a hard disk or a memory of the terminal device 70.
  • the memory 72 may also be an external storage device of the terminal device 70, such as a plug-in hard disk provided on the terminal device 70, a smart memory card (SMC), a Secure Digital (SD) card, and a flash memory card (Flash). Card) and so on.
  • the memory 72 may also include both an internal storage unit of the terminal device 70 and an external storage device.
  • Memory 72 is used to store computer readable instructions as well as other programs and data required by the terminal device.
  • the memory 72 can also be used to temporarily store data that has been or will be output.
  • each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.
  • the above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.
  • the integrated modules/units if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium.
  • the present application implements all or part of the processes in the foregoing embodiments, and may also be implemented by computer readable instructions, which may be stored in a computer readable storage medium.
  • the computer readable instructions when executed by a processor, may implement the steps of the various method embodiments described above.
  • the computer readable instructions comprise computer readable instruction code, which may be in the form of source code, an object code form, an executable file or some intermediate form or the like.
  • the computer readable medium can include any entity or device capable of carrying the computer readable instruction code, a recording medium, a USB flash drive, a removable hard drive, a magnetic disk, an optical disk, a computer memory, a read only memory (ROM, Read-Only) Memory), random access memory (RAM), electrical carrier signals, telecommunications signals, and software distribution media.
  • a recording medium a USB flash drive
  • a removable hard drive a magnetic disk, an optical disk
  • a computer memory a read only memory (ROM, Read-Only) Memory
  • RAM random access memory

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Abstract

一种孤儿单处理方法、装置、终端设备及存储介质。该孤儿单处理方法，包括：获取至少一个孤儿单，每一所述孤儿单包括孤儿单金额和孤儿单地址(S10)；基于所述孤儿单金额对所述孤儿单进行金额分类，获取金额分类结果(S20)；基于所述孤儿单地址对所述孤儿单进行区域分类，获取区域分类结果(S30)；基于所述金额分类结果和所述区域分类结果，确定所述孤儿单的处理优先级(S40)；根据所述孤儿单的处理优先级，对所述孤儿单进行分配(S50)。采用该方法进行孤儿单处理时，可以明显提高分配的效率和分配的合理性。

Description

孤儿单处理方法、装置、终端设备及存储介质
本专利申请以2018年1月12日提交的申请号为201810031593.6，名称为“孤儿单处理方法、装置、终端设备及存储介质”的中国发明专利申请为基础，并要求其优先权。
技术领域
本申请涉及保险应用领域，尤其涉及一种孤儿单处理方法、装置、终端设备及存储介质。
背景技术
孤儿单的高效和合理处理一直是个难题，在原保单业务人员调离之后，其保单没有再分配业务人员，使得尚未交接完成的保单成为孤儿单。目前，在对孤儿单的处理上，一般是通过线下分配孤儿单完成。通过线下分配孤儿单极易造成分配不及时、分配不合理的情形，使得后续接手处理孤儿单的业务人员往往在获得孤儿单时，该孤儿单已长时间无人处理。孤儿单的分配效率低和分配不合理造成了孤儿单的堆积和客户的流失，无法对孤儿单进行高效和合理的处理。
发明内容
本申请实施例提供一种孤儿单处理方法、终端设备及存储介质，以解决当前孤儿单处理时分配效率低和分配不合理的问题。
第一方面，本申请实施例提供一种孤儿单处理方法，包括：
获取至少一个孤儿单，每一所述孤儿单包括孤儿单金额和孤儿单地址；
基于所述孤儿单金额对所述孤儿单进行金额分类，获取金额分类结果；
基于所述孤儿单地址对所述孤儿单进行区域分类，获取区域分类结果；
基于所述金额分类结果和所述区域分类结果，确定所述孤儿单的处理优先级；
根据所述孤儿单的处理优先级，对所述孤儿单进行分配。
第二方面，本申请实施例提供一种孤儿单处理装置，包括：
孤儿单获取模块，用于获取至少一个孤儿单，每一所述孤儿单包括孤儿单金额和孤儿 单地址；
金额分类结果获取模块，用于基于所述孤儿单金额对所述孤儿单进行金额分类，获取金额分类结果；
区域分类结果获取模块，用于基于所述孤儿单地址对所述孤儿单进行区域分类，获取区域分类结果；
优先级处理模块，用于基于所述金额分类结果和所述区域分类结果，确定所述孤儿单的处理优先级；
孤儿单分配模块，用于根据所述孤儿单的处理优先级，对所述孤儿单进行分配。
第三方面，本申请实施例提供一种终端设备，包括存储器、处理器以及存储在所述存储器中并可在所述处理器上运行的计算机可读指令，所述处理器执行所述计算机可读指令时实现如下步骤：
获取至少一个孤儿单，每一所述孤儿单包括孤儿单金额和孤儿单地址；
基于所述孤儿单金额对所述孤儿单进行金额分类，获取金额分类结果；
基于所述孤儿单地址对所述孤儿单进行区域分类，获取区域分类结果；
基于所述金额分类结果和所述区域分类结果，确定所述孤儿单的处理优先级；
根据所述孤儿单的处理优先级，对所述孤儿单进行分配。
第四方面，本申请实施例提供一种计算机可读存储介质，所述计算机可读存储介质存储有计算机可读指令，所述计算机可读指令被处理器执行时实现如下步骤：
获取至少一个孤儿单，每一所述孤儿单包括孤儿单金额和孤儿单地址；
基于所述孤儿单金额对所述孤儿单进行金额分类，获取金额分类结果；
基于所述孤儿单地址对所述孤儿单进行区域分类，获取区域分类结果；
基于所述金额分类结果和所述区域分类结果，确定所述孤儿单的处理优先级；
根据所述孤儿单的处理优先级，对所述孤儿单进行分配。
本申请实施例所提供的孤儿单处理方法、装置、终端设备及存储介质中，首先获取至少一个孤儿单，每一孤儿单包括孤儿单金额和孤儿单地址。然后基于孤儿单金额对孤儿单进行金额分类，获取金额分类结果。接着基于孤儿单地址对孤儿单进行区域分类，获取区域分类结果，通过对获取的孤儿单分别进行金额分类和区域分类获取金额分类结果和区域分类结果，实现对孤儿单做不同维度的分类，基于不同的分类方式对孤儿单在不同的维度上(这里具体是指金额维度和区域维度)进行有效区分。然后基于金额分类结果和区域分类结果，确定孤儿单的处理优先级，通过结合金额分类结果和区域分类结果，能够根据不 同维度的分类结果综合得出合理的孤儿单处理优先级方案，提供了对孤儿单在先后处理顺序上的合理参考。最后根据孤儿单的处理优先级，对孤儿单进行分配，通过优先级处理孤儿单，可以将孤儿单以合理的方式进行分配，极大提高孤儿单分配的效率和分配的合理性。
附图说明
为了更清楚地说明本申请实施例的技术方案，下面将对本申请实施例的描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动性的前提下，还可以根据这些附图获得其他的附图。
图1是本申请实施例1中孤儿单处理方法的一流程图。
图2是图1中步骤S10的一具体流程图。
图3是图2中步骤S12的一具体流程图。
图4是图1中步骤S30的一具体流程图。
图5是图1中步骤S40的一具体流程图。
图6是本申请实施例2中孤儿单处理装置的一原理框图。
图7是本申请实施例4中终端设备的一示意图。
具体实施方式
下面将结合本申请实施例中的附图，对本申请实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例是本申请一部分实施例，而不是全部的实施例。基于本申请中的实施例，本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例，都属于本申请保护的范围。
实施例1
图1示出本实施例中孤儿单处理方法的一流程图。该孤儿单处理方法可应用在银行和保险等金融机构或其他机构配置的终端设备中，用于进行孤儿单处理，具体可应用在安装在终端设备上的孤儿单处理管理系统中。该孤儿单处理管理系统是指用于对孤儿单进行分配和实现交接功能的管理系统。其中，该终端设备是可与用户进行人机交互的设备，包括但不限于电脑、智能手机和平板等设备。如图1所示，该孤儿单处理方法包括如下步骤：
S10：获取至少一个孤儿单，每一孤儿单包括孤儿单金额和孤儿单地址。
其中，孤儿单是指已经离职的业务人员留下的无人处理的保单(保单即保险单)。孤儿单金额是指该孤儿单在开单时用户具体支付的金额，与保额(即保险额度)相比，孤儿 单金额更能体现该孤儿单的重要程度。例如，有些孤儿单的保险额度很高，但是该高额度是基于小概率设定的，而孤儿单金额是用户直接支付的金额，该孤儿单金额从客观上直接反映了该孤儿单的价值，更有助于区分孤儿单在金额维度上的重要程度。孤儿单地址可以是指用户的常住地址，也可以是用户的签单地址等其他具体的地址，本实施例中的孤儿单地址采用的是用户的常住地址，以用户的常住地址进行说明(采用的孤儿单地址必须统一，不允许出现如用户的常住地址和用户的签单地址一起采用的情形)。
本实施例中，通过线上如在银行和保险等金融机构或其他机构配置的终端设备的孤儿单处理管理系统获取至少一个孤儿单，实现收集和获取孤儿单的目的。
在一具体实施方式中，如图2所示，步骤S10中，获取至少一个孤儿单，具体包括如下步骤：
S11：获取当前业务人员表和与当前业务人员表相对应的上次业务人员表，当前业务人员表包括至少一个当前业务人员ID和对应的业务单，上次业务人员表包括至少一个上次业务人员ID和对应的业务单。
其中，当前业务人员表是指记录当前在职人员情况的信息表，该当前业务人员表包括至少一个当前业务人员ID和对应的业务单。当前业务人员ID是指用于唯一识别当前业务人员的标识。上次业务人员表是一个相对的概念，与当前业务人员表是相对应的关系，上次业务人员表是指在与当前业务人员表创建时间上，比当前业务人员表创建时间早且创建时间最接近当前业务人员表的信息表，简单来说，就是在当前业务人员表之前最新创建的信息表。上次业务人员表包括至少一个上次业务人员ID和对应的业务单，上次业务人员ID是指用于唯一识别上次业务人员的标识。
本实施例中，通过孤儿单处理管理系统在数据库中获取当前业务人员表和上次业务人员表，以获取当前业务人员和上次业务人员的业务人员信息(即当前业务人员表和上次业务人员表各自业务人员ID和各自对应的业务单)。
S12：基于至少一个当前业务人员ID和至少一个上次业务人员ID，确定至少一个离职业务人员ID。
其中，离职业务人员ID是指用于唯一识别离职业务人员的标识，离职业务人员可以通过离职业务人员ID确定，离职业务人员ID通过至少一个当前业务人员ID和至少一个上次业务人员ID获取。
本实施例中，基于至少一个当前业务人员ID和至少一个上次业务人员ID，根据当前业务人员ID和上次业务人员ID之间的逻辑关系，可以确定并获取至少一个离职人员ID。
在一具体实施方式中，如图3所示，步骤S12中，基于至少一个当前业务人员ID和至少一个上次业务人员ID，确定至少一个离职业务人员ID，具体包括如下步骤：
S121：基于至少一个当前业务人员ID和至少一个上次业务人员ID，确定至少一个交集业务人员ID。
其中，交集业务人员ID是指当前业务人员ID和上次业务人员ID共有的业务人员ID。本实施例中，通过孤儿单处理管理系统，获取业务人员ID匹配指令，根据该业务人员ID匹配指令将至少一个当前业务人员ID和至少一个上次业务人员ID进行配对比较，获取至少一个交集业务人员ID。根据至少一个交集业务人员ID创建一个包括交集业务人员ID的临时表。
S122：将至少一个上次业务人员ID和至少一个交集业务人员ID的差值，确定为至少一个离职业务人员ID。
本实施例中，通过孤儿单处理管理系统，从上次业务人员表中获取至少一个上次业务人员ID，从交集业务人员ID的临时表中获取交集业务人员ID。获取业务人员ID匹配指令，根据该业务人员ID匹配指令将至少一个上次业务人员ID和至少一个交集业务人员ID进行配对比较，获取并确定离职业务人员ID。可以理解地，与步骤S121中的配对比较相比较，步骤S121的配对比较最终获取的是至少一个当前业务人员ID和至少一个上次业务人员ID共有的ID(即交集业务人员ID)，而本步骤的配对比较最终获取的是至少一个上次业务人员ID和至少一个交集业务人员ID非共有的ID(即离职业务人员ID)，两者都是配对比较，但是最终根据配对比较操作后取的结果不同。
S13：将至少一个离职业务人员ID对应的业务单，确定为至少一个孤儿单。
由孤儿单的概念可知，离职业务人员的业务单即指孤儿单，则可以通过离职业务人员ID确定孤儿单。本实施例中，根据离职业务人员ID获取对应的至少一个业务单，通过孤儿单处理管理系统选择至少一个业务单，将至少一个业务单确定为孤儿单，达到获取孤儿单的目的。
S20：基于孤儿单金额对孤儿单进行金额分类，获取金额分类结果。
金额分类结果是指根据孤儿单金额对孤儿单进行分类所获取的分类结果。本实施例中，根据孤儿单金额实现孤儿单在金额维度上的分类，通过对孤儿单金额分类，获取金额分类结果。
在一具体实施方式中，步骤S20中，基于孤儿单金额对孤儿单进行金额分类，获取金额分类结果，具体包括如下步骤：
基于孤儿单金额查询预设的金额分类配置表，其中，金额分类配置表包括金额分类区间和对应的分类结果；根据金额分类配置表确定孤儿单金额所属的目标金额分类区间，并将目标金额分类区间对应的分类结果作为金额分类结果。
其中，金额分类配置表是指对孤儿单金额进行分类的参考表，该金额分类配置表包括金额分类区间和对应的分类结果。金额分类区间是指按金额大小对不同金额进行划分的区间，其对应的金额分类结果可以通过每一金额分类区间所设置的金额分类等级来体现。
本实施例中，通过孤儿单处理管理系统获取预先设置好的金额分类配置表，根据该金额分类配置表，按照孤儿单金额根据金额分类区间进行分类，判断每一孤儿单金额分别落入的对应的金额分类区间(即判断每一孤儿单金额所属的目标金额分类区间)，并根据目标金额分类区间对应的分类结果，获取金额分类结果。例如，将金额分类区间设为[0,1W)、[1W,5W)、[5,10W)、[10W,100W)和[100W,+∞)的五个金额分类区间。每个金额分类区间代表一对应的分类结果。如将[0,1W)区间设为等级1，将[1W,5W)区间设为等级2，将[5,10W)区间设为等级3，将[10W,100W)区间设为等级4，将[100W,+∞)区间设为等级5。通过金额分类结果，可以将孤儿单按照孤儿单金额维度对孤儿单进行合理划分，能够有效和客观地突出每一孤儿单的重要和紧急程度，有助于在孤儿单金额维度上确定孤儿单处理的优先级。
S30：基于孤儿单地址对孤儿单进行区域分类，获取区域分类结果。
区域分类是指根据区域维度对孤儿单进行的分类。区域分类结果是指基于孤儿单区域对孤儿单进行分类所获取的分类结果。本实施例中，基于孤儿单地址实现孤儿单在区域维度上(即孤儿单的地理分布)的分类，以实现基于孤儿单区域进行分类，获取区域分类结果。
在一具体实施方式中，如图4所示，步骤S30中，基于孤儿单地址对孤儿单进行区域分类，获取区域分类结果，具体包括如下步骤：
S31：基于孤儿单地址在预设的电子地图上标示对应的孤儿单，获取孤儿单标示结果。
其中，预设的电子地图是指预先设置的在终端设备上展示的模拟地图，该电子地图可以通过MapXtreme Java创建。在电子地图上标示孤儿单可以通过WebGIS实现，其中GIS(Geographic Information System，地理信息系统)是一种基于计算机的工具，它可以对在地球上存在的东西和发生的事件进行成图和分析。GIS技术把地图这种独特的视觉化效果和地理分析功能与一般的数据库操作(例如查询和统计分析等)集成在一起。这种能力使GIS与其他信息系统相区别，从而使其在广泛的公众和个人企事业单位中解释事件、 预测结果和规划战略等中具有实用价值。相应地，WebGIS是Internet技术应用于GIS开发的产物。GIS通过WWW(万维网)功能得以扩展，从WWW的任意一个节点，Internet用户可以浏览WebGIS站点中的空间数据和制作专题图，以及进行各种空间检索和空间分析等操作。孤儿单标示结果是指对孤儿单在电子地图上进行标示的标示结果，该标示结果还包括与孤儿单相关的信息(如孤儿单的保单信息、孤儿单数量等)。
本实施例中，基于孤儿单地址在预先设置的电子地图上，通过WebGIS技术标示孤儿单，在电子地图上显示孤儿单的地理分布。此外，还能够通过每一在电子地图上标示的孤儿单获取孤儿单的具体信息(即查看该孤儿单的保单信息)和其他与孤儿单相关的信息。
特别地，若一个客户同时对应有多个孤儿单，则该客户对应的多个孤儿单都属于同一孤儿单地址(若孤儿单地址采用的是用户的签单地址，则同一签单地址同理也可以对应有多个孤儿单，本实施例孤儿单地址采用的是用户的签单地址，其他类型的孤儿单地址与本实施例采用的用户的签单地址原理相同)，此时若要获取该孤儿单地址上某一具体孤儿单时，可以通过列表展示或者进入孤儿单选择界面等方式实现孤儿单的选择，以确定在孤儿单地址上要获取的具体是哪一个孤儿单。
特别地，由于在电子地图上进行孤儿单标示，标示的孤儿单可能属于同一孤儿单地址，此时将无法直观地获知在某一区域上孤儿单数量的多少。对属于同一孤儿单地址的孤儿单，可以通过设置孤儿单数量区间，将每一孤儿单数据区间与不同的每一颜色相对应，以达到区分孤儿单数量的效果。例如，可以设置孤儿单数量区间为[0,5)、[5,20)、[20,100)、[100,1000)和[1000,+∞)，每一孤儿单数量区间对应的颜色分别为：[0,5)为浅蓝色，[5,20)为蓝色，[20,100)为绿色，[100,1000)为黄色，[1000,+∞)为红色。采用不同颜色进行区分同一孤儿单地址的多个孤儿单数量，可以直观获知在某一地址上孤儿单的数量情况，有助于分配决策。
进一步地，在每一孤儿单地址上可以通过点击查询或者输入命令等操作获取与孤儿单相关的信息，包括但不限于上述的孤儿单数量。可以理解地，孤儿单标示结果可以将孤儿单地址通过电子地图实现可视化展示。该可视化展示不仅能够直观地展示孤儿单的分布情况，还可以客观地展示孤儿单的保单信息、同一孤儿单地址上的孤儿单数量和其他与孤儿单相关的信息。通过直观获知孤儿单数量有助于孤儿单分配者快速判断孤儿单的地理分布和数量密集等状况，通过获取与孤儿单相关的信息(如孤儿单数量)能够使孤儿单分配者在直观获知的基础上确定孤儿单的地理分布和数量密集状况，以实现对电子地图进行合理划分的目的，能够帮助孤儿单分配者作出合理的决策。
S32：获取区域划分请求，区域划分请求包括区域范围。
其中，区域划分请求是指用于对电子地图进行划分的请求。区域范围是指对电子地图进行区域划分时选择的区域的范围。本实施例中，孤儿单处理管理系统获取区域划分请求，该区域划分请求包括区域范围。可以理解地，首先在步骤S31中，根据直观和客观的结合分析，孤儿单分配者能够基于孤儿单标示结果作出合理的区域划分。例如，可以根据孤儿单的地理分布和数量密集状况按区、街道或者自定义区域等区域范围确定区域范围。孤儿单分配者基于该区域范围，通过客户端向孤儿单处理管理系统发送该区域划分请求。
S33：根据区域范围对电子地图进行划分，获取至少两个对比区域。
本实施例中，孤儿单处理管理系统执行区域划分请求，即根据区域范围对电子地图进行划分，划分后获取到至少两个对比区域。对比区域是指根据区域划分后得到的进行区域间对比的区域。例如，如果孤儿单在电子地图上的深圳市地理分布上数量比较多且同一个孤儿单地址数量比较密集时，其区域范围是采用街道划分进行区域划分得到的，则获取的对比区域可以包括深圳市内的各个街道，其中各个街道作为对比的基本单位，即每个街道为一对比区域。
S34：基于每一对比区域和孤儿单标示结果，获取每一对比区域的区域粒度。
本实施例中，基于每一对比区域和孤儿单标示结果，由对比区域确定区域范围，由孤儿单标示结果确定孤儿单在该区域上的孤儿单数量。然后，根据确定的区域范围和确定的孤儿单数量，能够获取对比区域的区域粒度。例如，深圳市民治街道是其中的一个对比区域，民治街道即确定的区域范围。在民治街道上有相对应的孤儿单标示结果，采用WebGIS对电子地图上民治街道的孤儿单进行统计分析，可以获取民治街道上的孤儿单数量。该孤儿单数量(民治街道的孤儿单总数)反映了在该对比区域(民治街道)上孤儿单数量与空间(对比区域)的关系，该关系即对比区域的区域粒度。
S35：基于每一对比区域的区域粒度对孤儿单进行区域分类，获取区域分类结果。
区域分类结果是指根据孤儿单区域粒度对孤儿单进行分类所获取的分类结果。本实施例中，根据孤儿单区域粒度实现孤儿单在区域维度上的分类，通过对孤儿单区域分类，获取区域分类结果。
在一具体实施方式中，步骤S35中，基于孤儿单地址对孤儿单进行区域分类，获取区域分类结果，具体包括如下步骤：
基于每一对比区域的区域粒度查询预设的区域粒度分类配置表，其中，区域粒度分类配置表包括区域粒度区间和对应的分类结果；根据区域粒度分类配置表确定每一对比区域 的区域粒度所属的目标每一对比区域的区域粒度分类区间，并将目标区域粒度分类区间对应的分类结果作为每一对比区域的区域分类结果。
其中，区域粒度分类配置表是指对孤儿单区域进行分类的参考表，该区域粒度分类配置表包括区域粒度分类区间和对应的分类结果。区域粒度分类区间是指按区域粒度大小对不同区域进行划分的区间，其对应的区域分类结果可以通过每一区域分类区间所设置的区域分类等级来体现。
本实施例中，通过孤儿单处理管理系统获取预先设置好的区域粒度分类配置表，根据该区域粒度分类配置表，将对比区域根据区域粒度分类区间进行分类，判断每一对比区域的区域粒度分别落入对应的区域粒度分类区间(即判断每一孤儿单金额所属的目标金额分类区间)，根据目标区域粒度分类区间对应的分类结果，获取区域分类结果。例如，将对比区域的区域粒度分类区间设为[0,2W)、[2W,10W)、[10,50W)、[50W,100W)和[100W,+∞)的五个区域粒度分类区间(单位为个)。每个区域粒度分类区间代表一对应的区域分类结果。如将[0,2W)区间设为等级A，将[2W,10W)区间设为等级B，将[10,50W)区间设为等级C，将[50W,100W)区间设为等级D，将[100W,+∞)区间设为等级E。通过区域分类结果，可以将孤儿单按照孤儿单区域维度对孤儿单进行合理划分，能够有效地突出每一比对区域的重要和紧急程度，有助于在孤儿单区域维度上确定孤儿单处理的优先级。
S40：基于金额分类结果和区域分类结果，确定孤儿单的处理优先级。
本实施例中，根据孤儿单的金额维度的金额分类结果和区域维度的区域分类结果，从个体和群体的维度综合考量孤儿单的重要和紧急程度，以确定孤儿单的处理优先级。其中个体代表的是高端用户个体，以金额分类结果为参考；而群体代表的是高密集人群，以区域分类结果为参考；因此，个体和群体都是孤儿单处理的重要考量维度。基于金额分类结果和区域分类结果，通过孤儿单的金额维度和区域维度，确定孤儿单的处理优先级。
在一具体实施方式中，如图5所示，步骤S40中，基于金额分类结果和区域分类结果，确定孤儿单的处理优先级，具体包括如下步骤：
S41：若金额分类结果属于预设的优先处理结果，则需处理金额分类结果为预设的优先处理结果的孤儿单。
其中，预设的优先处理结果是指对分类结果(这里具体是指金额分类结果)按优先级划分后得到的结果。本实施例中，可以将金额分类区间设为[0,1W)、[1W,5W)、[5,10W)、[10W,100W)和[100W,+∞)的五个金额分类区间。每个金额分类区间代表一对应的金额分类结果。如将[0,1W)区间设为等级1，将[1W,5W)区间设为等级2，将[5,10W)区间设为 等级3，将[10W,100W)区间设为等级4，将[100W,)区间设为等级5。根据金额分类结果预先设置等级不小于4的金额分类区间为优先区间，则当孤儿单金额不小于10W时，该孤儿单判定为重要且紧急的孤儿单，将优先进行处理。
可以理解地，该预设的优先处理结果应根据实际情况进行划分，例如在短时间内处理孤儿单(即分配孤儿单)两次，由于上一次已将大多数金额较高的孤儿单优先处理，则本次进行优先处理结果预设时，可以设置等级不小于3的金额分类区间为优先区间。通过判断金额分类结果是否属于预设的优先处理结果，从高端用户个体的维度考量优先级，可以进一步地划分孤儿单重要程度，以更好地实现对孤儿单的分配。
S42：若区域分类结果属于预设的优先处理结果，则需根据金额分类结果对区域分类结果为预设的优先处理结果的对比区域上的孤儿单进行处理。
本实施例中，可以将区域粒度分类区间设为[0,2W)、[2W,10W)、[10,50W)、[50W,100W)和[100W,+∞)的五个区域粒度分类区间(单位为个)。每个区域粒度分类区间代表一对应的区域分类结果。如将[0,2W)区间设为等级A，将[2W,10W)区间设为等级B，将[10,50W)区间设为等级C，将[50W,100W)区间设为等级D，将[100W,+∞)区间设为等级E。根据区域分类结果预先设置等级不小于D的区域分类区间为优先区间，则当对比区域的区域粒度不小于50W时，该区域判定为重点关注的区域，将优先进行处理。
可以理解地，该预设的优先处理结果应根据实际情况进行划分，例如在短时间内处理孤儿单(即分配孤儿单)两次，由于上一次已将区域粒度较高的对比区域优先处理，则本次进行优先处理结果预设时，可以设置等级不小于C的区域分类区间为优先区间。此外，在短时间内处理孤儿单两次的情况下，也可以根据实际情况对区域粒度分类区间进行重新设计，以到达合理分配孤儿单的目的。在确定区域分类结果为预设的优先处理结果的对比区域后，由于在确定后的对比区域的区域范围内孤儿单数量较多，仍需对区域范围内孤儿单进行优先级分配处理，此时根据该确定后的对比区域的金额分类结果对区域范围内的孤儿单进行优先级处理，具体过程参考步骤S41，在此不再赘述。通过判断区域分类结果是否属于预设的优先处理结果，从基于区域的人群密集程度的维度考量优先级，可以进一步地划分孤儿单在区域维度上的重要程度，以更好地实现对孤儿单的分配。
需要特别说明的是，步骤S41和步骤S42是并列关系，步骤S41是从高端用户个体的维度考量和确定优先级，步骤S42是从人群密集程度的维度考量和确定优先级。两者并不冲突，能够从两个维度上综合确定孤儿单的处理优先级。例如，某一孤儿单的金额为20W，处在的对比区域的区域粒度为60W，则可以根据金额分类结果确定该孤儿单的等级4，对 应的金额分类区间[10W,100W)；可以根据区域分类结果确定该孤儿单的等级为D，对应的区域分类区间为[50W,100W)。此时该孤儿单的处理优先级可以用向量(4，D)来表示，等级4和等级D分别代表的是金额维度(关注高端用户个体)和区域维度(关注人群密集程度)。可以理解地，只要该孤儿单的金额维度和区域维度任意一个维度上的等级处于预设的优先处理结果，如孤儿单的处理优先级用向量表示为(5，A)或(1，E)时，都需要对孤儿单进行优先级的处理。特别地，对于金额维度和区域维度的等级都处于预设的优先处理结果的孤儿单，如孤儿单的处理优先级为(4，D)，在孤儿单分配阶段时根据金额维度或者区域维度任意一维度处理该孤儿单后，将不再重复处理该孤儿单，只处理一次即可。
S50：根据孤儿单的处理优先级，对孤儿单进行分配。
本实施例中，通过孤儿单处理管理系统将孤儿单根据孤儿单的处理优先级进行分配，以实现将孤儿单分配给相关业务人员的目的。具体地，根据孤儿单的处理优先级，即根据孤儿单的金额维度和区域维度上的等级进行分配，可以先对金额维度上处于预设的优先处理结果的孤儿单进行分配，接着再根据区域维度上处于预设的优先处理结果的孤儿单按金额维度上的等级进行分配(此时由于先前已经根据金额维度对孤儿单进行了处理，根据金额维度处理完成的孤儿单将不再重新处理)。需要说明的是，分配方式也可以先根据区域维度上处于预设的优先处理结果的孤儿单按金额维度上的等级进行分配，接着再根据金额维度上处于预设的优先处理结果的孤儿单进行分配。通过优先级对孤儿单进行分配，能够高效提高孤儿单的处理效率。通过针对高端客户和人群密集区域，从个人维度和群体维度上对孤儿单进行了科学和合理的分配，实现了对孤儿单高效和合理的分配处理。
本实施例所提供的孤儿单处理方法中，首先获取至少一个孤儿单，每一孤儿单包括孤儿单金额和孤儿单地址，基于当前业务人员ID和上次业务人员ID获取到离职业务人员ID，达到高效、快速地获取孤儿单的目的。接着基于孤儿单金额对孤儿单进行金额分类，获取金额分类结果，通过孤儿单在金额维度上存在的区别，采用金额分类区间区分孤儿单，高效和合理地对孤儿单在金额维度上进行区分，能够获取合理和具有参考价值的金额分类结果。然后基于孤儿单地址对孤儿单进行区域分类，获取区域分类结果，通过孤儿单在区域维度上存在的区别，采用区域粒度分类区间区分孤儿单，高效和合理地对孤儿单在区域维度上进行区分，能够获取合理和具有参考价值的区域分类结果。接着基于金额分类结果和区域分类结果，确定孤儿单的处理优先级，通过金额分类结果和区域分类结果，能够根据个体和群体的维度综合考量孤儿单的重要和紧急程度，能够确定合理的和有参考价值的孤儿单处理优先级。最后根据孤儿单的处理优先级，通过针对高端客户和人群密集区域，从 个人维度和群体维度上对孤儿单进行了科学和合理的优先级分配，使得孤儿单的分配更加合理，提高了孤儿单处理的分配效率，缩短了孤儿单的处理时长。
应理解，上述实施例中各步骤的序号的大小并不意味着执行顺序的先后，各过程的执行顺序应以其功能和内在逻辑确定，而不应对本申请实施例的实施过程构成任何限定。
实施例2
图6示出与实施例1中孤儿单处理方法一一对应的孤儿单处理装置的原理框图。如图6所示，该孤儿单处理装置包括孤儿单获取模块10、金额分类结果获取模块20、区域分类结果获取模块30、优先级处理模块40和孤儿单分配模块50。其中，孤儿单获取模块10、金额分类结果获取模块20、区域分类结果获取模块30、优先级处理模块40和孤儿单分配模块50的实现功能与实施例1中孤儿单处理方法对应的步骤一一对应，为避免赘述，本实施例不一一详述。
孤儿单获取模块10，用于获取至少一个孤儿单，每一孤儿单包括孤儿单金额和孤儿单地址。
金额分类结果获取模块20，用于基于孤儿单金额对孤儿单进行金额分类，获取金额分类结果。
区域分类结果获取模块30，用于基于孤儿单地址对孤儿单进行区域分类，获取区域分类结果。
优先级处理模块40，用于基于金额分类结果和区域分类结果，确定孤儿单的处理优先级。
孤儿单分配模块50，用于根据孤儿单的处理优先级，对孤儿单进行分配。
优选地，孤儿单获取模块10包括当前业务人员表和上次业务人员表获取单元11、离职业务人员ID确定单元12和孤儿单确定单元13。
当前业务人员表和上次业务人员表获取单元11，用于获取当前业务人员表和与当前业务人员表相对应的上次业务人员表，当前业务人员表包括至少一个当前业务人员ID和对应的业务单，上次业务人员表包括至少一个上次业务人员ID和对应的业务单。
离职业务人员ID确定单元12，用于基于至少一个当前业务人员ID和至少一个上次业务人员ID，确定至少一个离职业务人员ID。
孤儿单确定单元13，用于将至少一个离职业务人员ID对应的业务单，确定为至少一个孤儿单。
优选地，离职业务人员ID确定单元12包括交集业务人员ID确定子单元121和离职 业务人员ID确定子单元122。
交集业务人员ID确定子单元121，用于基于至少一个当前业务人员ID和至少一个上次业务人员ID，确定至少一个交集业务人员ID。
离职业务人员ID确定子单元122，用于将至少一个上次业务人员ID和至少一个交集业务人员ID的差值，确定为至少一个离职业务人员ID。
优选地，金额分类结果获取模块20，用于基于孤儿单金额查询预设的金额分类配置表，其中，金额分类配置表包括金额分类区间和对应的分类结果；根据金额分类配置表确定孤儿单金额所属的目标金额分类区间，并将目标金额分类区间对应的分类结果作为金额分类结果。
优选地，区域分类结果获取模块30包括孤儿单标示结果获取单元31、区域划分请求获取单元32、对比区域获取单元33、区域粒度获取单元34和区域分类结果获取单元35。
孤儿单标示结果获取单元31，用于基于孤儿单地址在预设的电子地图上标示对应的孤儿单，获取孤儿单标示结果。
区域划分请求获取单元32，用于获取区域划分请求，区域划分请求包括区域范围。
对比区域获取单元33，用于根据区域范围对电子地图进行划分，获取至少两个对比区域。
区域粒度获取单元34，用于基于每一对比区域和孤儿单标示结果，获取每一对比区域的区域粒度。
区域分类结果获取单元35，用于基于每一对比区域的区域粒度对孤儿单进行区域分类，获取区域分类结果。
优选地，优先级处理模块40，用于基于每一对比区域的区域粒度查询预设的区域粒度分类配置表，其中，区域粒度分类配置表包括区域粒度区间和对应的分类结果；根据区域粒度分类配置表确定每一对比区域的区域粒度所属的每一对比区域的目标区域粒度分类区间，并将目标区域粒度分类区间对应的分类结果作为每一对比区域的区域分类结果。
优选地，孤儿单分配模块50包括金额分配单元51和区域分配单元52。
金额分配单元51，用于若金额分类结果属于预设的优先处理结果，则需处理金额分类结果为预设的优先处理结果的孤儿单。
区域分配单元52，用于若区域分类结果属于预设的优先处理结果，则需根据金额分类结果对区域分类结果为预设的优先处理结果的对比区域上的孤儿单进行处理。
本实施例所提供的孤儿单处理装置中，孤儿单获取模块10，用于获取至少一个孤儿单， 每一孤儿单包括孤儿单金额和孤儿单地址，基于当前业务人员ID和上次业务人员ID获取到离职业务人员ID，达到高效、快速地获取孤儿单的目的。金额分类结果获取模块20，用于基于孤儿单金额对孤儿单进行金额分类，获取金额分类结果，通过孤儿单在金额维度上存在的区别，采用金额分类区间区分孤儿单，高效和合理地对孤儿单在金额维度上进行区分，能够获取合理和具有参考价值的金额分类结果。区域分类结果获取模块30，用于基于孤儿单地址对孤儿单进行区域分类，获取区域分类结果，通过孤儿单在区域维度上存在的区别，采用区域粒度分类区间区分孤儿单，高效和合理地对孤儿单在区域维度上进行区分，能够获取合理和具有参考价值的区域分类结果。优先级处理模块40，用于基于金额分类结果和区域分类结果，确定孤儿单的处理优先级，通过金额分类结果和区域分类结果，能够根据个体和群体的维度综合考量孤儿单的重要和紧急程度，能够确定合理的和有参考价值的孤儿单处理优先级。孤儿单分配模块50，用于根据孤儿单的处理优先级，对孤儿单进行分配，通过针对高端客户和人群密集区域，从个人维度和群体维度上对孤儿单进行了科学和合理的优先级分配，使得孤儿单的分配更加合理，提高了孤儿单处理的分配效率，缩短了孤儿单的处理时长。
实施例3
本实施例提供一计算机可读存储介质，该计算机可读存储介质上存储有计算机可读指令，该计算机可读指令被处理器执行时实现实施例1中孤儿单处理方法，为避免重复，这里不再赘述。或者，该计算机可读指令被处理器执行时实现实施例2中孤儿单处理装置中各模块/单元的功能，为避免重复，这里不再赘述。
实施例4
图7是本实施例中终端设备的示意图。如图7所示，终端设备70包括处理器71、存储器72以及存储在存储器72中并可在处理器71上运行的计算机可读指令73。处理器71执行计算机可读指令73时实现实施例1中孤儿单处理方法的各个步骤，例如图1所示的步骤S10、S20、S30、S40和S50。或者，处理器71执行计算机可读指令73时实现实施例2中孤儿单处理装置各模块/单元的功能，如图6所示孤儿单获取模块10、金额分类结果获取模块20、区域分类结果获取模块30、优先级处理模块40和孤儿单分配模块50的功能。
示例性的，计算机可读指令73可以被分割成一个或多个模块/单元，一个或者多个模块/单元被存储在存储器72中，并由处理器71执行，以完成本申请。一个或多个模块/单元可以是能够完成特定功能的一系列计算机可读指令73的指令段，该指令段用于描述计 算机可读指令73在终端设备70中的执行过程。例如，计算机可读指令73可被分割成实施例2中的孤儿单获取模块10、金额分类结果获取模块20、区域分类结果获取模块30、优先级处理模块40和孤儿单分配模块50，各模块的具体功能如实施例2所示，为避免重复，此处不一一赘述。
终端设备70可以是桌上型计算机、笔记本、掌上电脑及云端服务器等计算设备。终端设备可包括，但不仅限于，处理器71、存储器72。本领域技术人员可以理解，图7仅仅是终端设备70的示例，并不构成对终端设备70的限定，可以包括比图示更多或更少的部件，或者组合某些部件，或者不同的部件，例如终端设备还可以包括输入输出设备、网络接入设备、总线等。
所称处理器71可以是中央处理单元(Central Processing Unit，CPU)，还可以是其他通用处理器、数字信号处理器(Digital Signal Processor，DSP)、专用集成电路(Application Specific Integrated Circuit，ASIC)、现场可编程门阵列(Field-Programmable Gate Array，FPGA)或者其他可编程逻辑器件、分立门或者晶体管逻辑器件、分立硬件组件等。通用处理器可以是微处理器或者该处理器也可以是任何常规的处理器等。
存储器72可以是终端设备70的内部存储单元，例如终端设备70的硬盘或内存。存储器72也可以是终端设备70的外部存储设备，例如终端设备70上配备的插接式硬盘，智能存储卡(Smart Media Card,SMC)，安全数字(Secure Digital,SD)卡，闪存卡(Flash Card)等。进一步地，存储器72还可以既包括终端设备70的内部存储单元也包括外部存储设备。存储器72用于存储计算机可读指令以及终端设备所需的其他程序和数据。存储器72还可以用于暂时地存储已经输出或者将要输出的数据。
所属领域的技术人员可以清楚地了解到，为了描述的方便和简洁，仅以上述各功能单元、模块的划分进行举例说明，实际应用中，可以根据需要而将上述功能分配由不同的功能单元、模块完成，即将所述装置的内部结构划分成不同的功能单元或模块，以完成以上描述的全部或者部分功能。
另外，在本申请各个实施例中的各功能单元可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。上述集成的单元既可以采用硬件的形式实现，也可以采用软件功能单元的形式实现。
所述集成的模块/单元如果以软件功能单元的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。基于这样的理解，本申请实现上述实施例 方法中的全部或部分流程，也可以通过计算机可读指令来指令相关的硬件来完成，所述的计算机可读指令可存储于一计算机可读存储介质中，该计算机可读指令在被处理器执行时，可实现上述各个方法实施例的步骤。其中，所述计算机可读指令包括计算机可读指令代码，所述计算机可读指令代码可以为源代码形式、对象代码形式、可执行文件或某些中间形式等。所述计算机可读介质可以包括：能够携带所述计算机可读指令代码的任何实体或装置、记录介质、U盘、移动硬盘、磁碟、光盘、计算机存储器、只读存储器(ROM，Read-Only Memory)、随机存取存储器(RAM，Random Access Memory)、电载波信号、电信信号以及软件分发介质等。需要说明的是，所述计算机可读介质包含的内容可以根据司法管辖区内立法和专利实践的要求进行适当的增减，例如在某些司法管辖区，根据立法和专利实践，计算机可读介质不包括是电载波信号和电信信号。
以上所述实施例仅用以说明本申请的技术方案，而非对其限制；尽管参照前述实施例对本申请进行了详细的说明，本领域的普通技术人员应当理解：其依然可以对前述各实施例所记载的技术方案进行修改，或者对其中部分技术特征进行等同替换；而这些修改或者替换，并不使相应技术方案的本质脱离本申请各实施例技术方案的精神和范围，均应包含在本申请的保护范围之内。

Claims (20)

  1. 一种孤儿单处理方法，其特征在于，包括：
    获取至少一个孤儿单，每一所述孤儿单包括孤儿单金额和孤儿单地址；
    基于所述孤儿单金额对所述孤儿单进行金额分类，获取金额分类结果；
    基于所述孤儿单地址对所述孤儿单进行区域分类，获取区域分类结果；
    基于所述金额分类结果和所述区域分类结果，确定所述孤儿单的处理优先级；
    根据所述孤儿单的处理优先级，对所述孤儿单进行分配。
  2. 根据权利要求1所述的孤儿单处理方法，其特征在于，所述获取至少一个孤儿单，包括：
    获取当前业务人员表和与所述当前业务人员表相对应的上次业务人员表，所述当前业务人员表包括至少一个当前业务人员ID和对应的业务单，所述上次业务人员表包括至少一个上次业务人员ID和对应的业务单；
    基于至少一个所述当前业务人员ID和至少一个所述上次业务人员ID，确定至少一个离职业务人员ID；
    将至少一个所述离职业务人员ID对应的业务单，确定为至少一个所述孤儿单。
  3. 根据权利要求2所述的孤儿单处理方法，其特征在于，所述基于至少一个所述当前业务人员ID和至少一个所述上次业务人员ID，确定至少一个离职业务人员ID，包括：
    基于至少一个所述当前业务人员ID和至少一个所述上次业务人员ID，确定至少一个交集业务人员ID；
    将至少一个所述上次业务人员ID和至少一个所述交集业务人员ID的差值，确定为至少一个所述离职业务人员ID。
  4. 根据权利要求1所述的孤儿单处理方法，其特征在于，所述基于所述孤儿单金额对所述孤儿单进行金额分类，获取金额分类结果，包括：
    基于所述孤儿单金额查询预设的金额分类配置表，其中，所述金额分类配置表包括金额分类区间和对应的分类结果；根据所述金额分类配置表确定所述孤儿单金额所属的目标金额分类区间，并将所述目标金额分类区间对应的分类结果作为所述金额分类结果。
  5. 根据权利要求1所述的孤儿单处理方法，其特征在于，所述基于所述孤儿单地址对所述孤儿单进行区域分类，获取区域分类结果，包括：
    基于所述孤儿单地址在预设的电子地图上标示对应的所述孤儿单，获取孤儿单标示结 果；
    获取区域划分请求，所述区域划分请求包括区域范围；
    根据所述区域范围对所述电子地图进行划分，获取至少两个对比区域；
    基于每一所述对比区域和所述孤儿单标示结果，获取每一所述对比区域的区域粒度；
    基于每一对比区域的区域粒度对所述孤儿单进行区域分类，获取区域分类结果。
  6. 根据权利要求5所述的孤儿单处理方法，其特征在于，所述基于每一对比区域的区域粒度对所述孤儿单进行区域分类，获取区域分类结果，包括：
    基于每一所述对比区域的区域粒度查询预设的区域粒度分类配置表，其中，所述区域粒度分类配置表包括区域粒度区间和对应的分类结果；根据所述区域粒度分类配置表确定每一所述对比区域的区域粒度所属的每一所述对比区域的目标区域粒度分类区间，并将所述目标区域粒度分类区间对应的分类结果作为所述每一所述对比区域的区域分类结果。
  7. 根据权利要求1所述的孤儿单处理方法，其特征在于，所述基于所述金额分类结果和所述区域分类结果，确定所述孤儿单的处理优先级，包括：
    若所述金额分类结果属于预设的优先处理结果，则需处理所述金额分类结果为预设的优先处理结果的所述孤儿单；
    若所述区域分类结果属于预设的优先处理结果，则需根据所述金额分类结果对所述区域分类结果为预设的优先处理结果的所述对比区域上的所述孤儿单进行处理。
  8. 一种孤儿单处理装置，其特征在于，包括：
    孤儿单获取模块，用于获取至少一个孤儿单，每一所述孤儿单包括孤儿单金额和孤儿单地址；
    金额分类结果获取模块，用于基于所述孤儿单金额对所述孤儿单进行金额分类，获取金额分类结果；
    区域分类结果获取模块，用于基于所述孤儿单地址对所述孤儿单进行区域分类，获取区域分类结果；
    优先级处理模块，用于基于所述金额分类结果和所述区域分类结果，确定所述孤儿单的处理优先级；
    孤儿单分配模块，用于根据所述孤儿单的处理优先级，对所述孤儿单进行分配。
  9. 一种终端设备，包括存储器、处理器以及存储在所述存储器中并可在所述处理器上运行的计算机可读指令，其特征在于，所述处理器执行所述计算机可读指令时实现如下步骤：
    获取至少一个孤儿单，每一所述孤儿单包括孤儿单金额和孤儿单地址；
    基于所述孤儿单金额对所述孤儿单进行金额分类，获取金额分类结果；
    基于所述孤儿单地址对所述孤儿单进行区域分类，获取区域分类结果；
    基于所述金额分类结果和所述区域分类结果，确定所述孤儿单的处理优先级；
    根据所述孤儿单的处理优先级，对所述孤儿单进行分配。
  10. 根据权利要求9所述的终端设备，其特征在于，所述获取至少一个孤儿单，包括：
    获取当前业务人员表和与所述当前业务人员表相对应的上次业务人员表，所述当前业务人员表包括至少一个当前业务人员ID和对应的业务单，所述上次业务人员表包括至少一个上次业务人员ID和对应的业务单；
    基于至少一个所述当前业务人员ID和至少一个所述上次业务人员ID，确定至少一个离职业务人员ID；
    将至少一个所述离职业务人员ID对应的业务单，确定为至少一个所述孤儿单。
  11. 根据权利要求9所述的终端设备，其特征在于，所述基于所述孤儿单金额对所述孤儿单进行金额分类，获取金额分类结果，包括：
    基于所述孤儿单金额查询预设的金额分类配置表，其中，所述金额分类配置表包括金额分类区间和对应的分类结果；根据所述金额分类配置表确定所述孤儿单金额所属的目标金额分类区间，并将所述目标金额分类区间对应的分类结果作为所述金额分类结果。
  12. 根据权利要求9所述的终端设备，其特征在于，所述基于所述孤儿单地址对所述孤儿单进行区域分类，获取区域分类结果，包括：
    基于所述孤儿单地址在预设的电子地图上标示对应的所述孤儿单，获取孤儿单标示结果；
    获取区域划分请求，所述区域划分请求包括区域范围；
    根据所述区域范围对所述电子地图进行划分，获取至少两个对比区域；
    基于每一所述对比区域和所述孤儿单标示结果，获取每一所述对比区域的区域粒度；
    基于每一对比区域的区域粒度对所述孤儿单进行区域分类，获取区域分类结果。
  13. 根据权利要求12所述的终端设备，其特征在于，所述基于每一对比区域的区域粒度对所述孤儿单进行区域分类，获取区域分类结果，包括：
    基于每一所述对比区域的区域粒度查询预设的区域粒度分类配置表，其中，所述区域粒度分类配置表包括区域粒度区间和对应的分类结果；根据所述区域粒度分类配置表确定每一所述对比区域的区域粒度所属的每一所述对比区域的目标区域粒度分类区间，并将所 述目标区域粒度分类区间对应的分类结果作为所述每一所述对比区域的区域分类结果。
  14. 根据权利要求9所述的终端设备，其特征在于，所述基于所述金额分类结果和所述区域分类结果，确定所述孤儿单的处理优先级，包括：
    若所述金额分类结果属于预设的优先处理结果，则需处理所述金额分类结果为预设的优先处理结果的所述孤儿单；
    若所述区域分类结果属于预设的优先处理结果，则需根据所述金额分类结果对所述区域分类结果为预设的优先处理结果的所述对比区域上的所述孤儿单进行处理。
  15. 一种计算机可读存储介质，所述计算机可读存储介质存储有计算机可读指令，其特征在于，所述计算机可读指令被处理器执行时实现如下步骤：
    获取至少一个孤儿单，每一所述孤儿单包括孤儿单金额和孤儿单地址；
    基于所述孤儿单金额对所述孤儿单进行金额分类，获取金额分类结果；
    基于所述孤儿单地址对所述孤儿单进行区域分类，获取区域分类结果；
    基于所述金额分类结果和所述区域分类结果，确定所述孤儿单的处理优先级；
    根据所述孤儿单的处理优先级，对所述孤儿单进行分配。
  16. 根据权利要求15所述的计算机可读存储介质，其特征在于，所述获取至少一个孤儿单，包括：
    获取当前业务人员表和与所述当前业务人员表相对应的上次业务人员表，所述当前业务人员表包括至少一个当前业务人员ID和对应的业务单，所述上次业务人员表包括至少一个上次业务人员ID和对应的业务单；
    基于至少一个所述当前业务人员ID和至少一个所述上次业务人员ID，确定至少一个离职业务人员ID；
    将至少一个所述离职业务人员ID对应的业务单，确定为至少一个所述孤儿单。
  17. 根据权利要求15所述的计算机可读存储介质，其特征在于，所述基于所述孤儿单金额对所述孤儿单进行金额分类，获取金额分类结果，包括：
    基于所述孤儿单金额查询预设的金额分类配置表，其中，所述金额分类配置表包括金额分类区间和对应的分类结果；根据所述金额分类配置表确定所述孤儿单金额所属的目标金额分类区间，并将所述目标金额分类区间对应的分类结果作为所述金额分类结果。
  18. 根据权利要求15所述的计算机可读存储介质，其特征在于，所述基于所述孤儿单地址对所述孤儿单进行区域分类，获取区域分类结果，包括：
    基于所述孤儿单地址在预设的电子地图上标示对应的所述孤儿单，获取孤儿单标示结 果；
    获取区域划分请求，所述区域划分请求包括区域范围；
    根据所述区域范围对所述电子地图进行划分，获取至少两个对比区域；
    基于每一所述对比区域和所述孤儿单标示结果，获取每一所述对比区域的区域粒度；
    基于每一对比区域的区域粒度对所述孤儿单进行区域分类，获取区域分类结果。
  19. 根据权利要求18所述的计算机可读存储介质，其特征在于，所述基于每一对比区域的区域粒度对所述孤儿单进行区域分类，获取区域分类结果，包括：
    基于每一所述对比区域的区域粒度查询预设的区域粒度分类配置表，其中，所述区域粒度分类配置表包括区域粒度区间和对应的分类结果；根据所述区域粒度分类配置表确定每一所述对比区域的区域粒度所属的每一所述对比区域的目标区域粒度分类区间，并将所述目标区域粒度分类区间对应的分类结果作为所述每一所述对比区域的区域分类结果。
  20. 根据权利要求15所述的计算机可读存储介质，其特征在于，所述基于所述金额分类结果和所述区域分类结果，确定所述孤儿单的处理优先级，包括：
    若所述金额分类结果属于预设的优先处理结果，则需处理所述金额分类结果为预设的优先处理结果的所述孤儿单；
    若所述区域分类结果属于预设的优先处理结果，则需根据所述金额分类结果对所述区域分类结果为预设的优先处理结果的所述对比区域上的所述孤儿单进行处理。
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