WO2019111419A1 - Information processing device - Google Patents

Information processing device Download PDF

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Publication number
WO2019111419A1
WO2019111419A1 PCT/JP2018/003778 JP2018003778W WO2019111419A1 WO 2019111419 A1 WO2019111419 A1 WO 2019111419A1 JP 2018003778 W JP2018003778 W JP 2018003778W WO 2019111419 A1 WO2019111419 A1 WO 2019111419A1
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WO
WIPO (PCT)
Prior art keywords
information
screen
call
history
customer
Prior art date
Application number
PCT/JP2018/003778
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French (fr)
Japanese (ja)
Inventor
泰正 美里
Original Assignee
株式会社コンベックス
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Publication date
Priority to JP2017235773 priority Critical
Priority to JP2017-235773 priority
Application filed by 株式会社コンベックス filed Critical 株式会社コンベックス
Publication of WO2019111419A1 publication Critical patent/WO2019111419A1/en

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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers; Analogous equipment at exchanges
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M11/00Telephonic communication systems adapted for combination with other electrical systems

Abstract

An information processing device according to the present invention is provided with: a customer information storage means for storing customer information; a telephone conversation means for carrying out a telephone conversation on the basis of the customer information; a mail means for transmitting an electronic mail on the basis of the customer information; a history storage means for storing, as history information, the content of the telephone conversation and the content of the electronic mail; and a display control means for displaying, on one operation screen, a customer information display screen for displaying the customer information, a telephone conversation operation screen for performing an operation for the telephone conversation, a mail operation screen for performing an operation of transmitting the electronic mail, and a history display screen for displaying the history information.

Description

Information processing device

The present invention relates to an information processing apparatus.

As business activities by companies, sales are conducted by telephone and email transmission. For example, telephone sales are performed in a call center by an operator calling a customer according to a customer list prepared in advance. In particular, in recent years, a call origination system has been introduced in which a computer manages a customer list and a computer calls according to the customer list.

Then, when conducting sales using a telephone or email, the operator usually checks the information of the business and the past sales history. There is a system disclosed in Patent Document 1 as a system for supporting such sales activities by an operator. The system disclosed in Patent Document 1 is configured to output screen information regarding an operation screen including a list of call destinations, detailed information of the call destinations, a call-out button, and a call history in one screen.

Patent No. 6093967 gazette

However, in the system of Patent Document 1 described above, the operator can only perform telephone sales, which restricts sales activities, resulting in a problem of low convenience. In addition, even if other sales activities are performed while viewing the screen information of such a system, there is a problem that the convenience is still low in the case of sales activities not linked with the system.

Therefore, an object of the present invention is to provide an information processing apparatus which can improve the convenience of sales activities, which is the above-mentioned problem.

An information processing apparatus according to an aspect of the present invention is
Customer information storage means for storing customer information;
Calling means for making a telephone call based on the customer information;
Email means for sending an email based on the customer information;
History storage means for storing the contents of the call and the contents of the e-mail as history information;
One of a customer information display screen for displaying the customer information, a call operation screen for performing the call operation, a mail operation screen for performing the transmission operation of the e-mail, and a history display screen for displaying the history information Display control means displayed on the operation screen;
Equipped with
Take the composition.

In the above information processing apparatus,
The display control means displays at least a part of each of the call operation screen and the mail operation screen on one of the operation screens, and allows only one of the screens to be operated on the operation screen. Show on,
Take the composition.

In the above information processing apparatus,
It comprises an action input unit for inputting action information representing an action for a customer based on the customer information,
The history storage means stores the content of the action information as the history information,
The display control means includes the customer information display screen, the call operation screen, the mail operation screen, the history display screen, and an action operation screen for performing an operation of inputting the action information. Display on the screen,
Take the composition.

In the above information processing apparatus,
The display control means displays at least a part of each of the call operation screen, the mail operation screen, and the action operation screen on one of the operation screens, and can operate only one of the screens. To display on the operation screen,
Take the composition.

In the above information processing apparatus,
A customer information input unit for adding or modifying the customer information;
The history storage means stores contents of addition or correction of the customer information as the history information.
Take the composition.

In the above information processing apparatus,
The display control means displays, on the history display screen, only information of a selected category among the history information.
Take the composition.

In the above information processing apparatus,
The customer information includes information of an individual, information of an organization to which the individual belongs, and information of a group to which the organization relates.
The display control means includes at least one of a personal information display screen for displaying the information of the individual, an organization information display screen for displaying the information of the organization, and a group information display screen for displaying the information of the group. Displaying a part on the one operation screen and displaying any one screen on the operation screen in a state where information is displayed;
Take the composition.

Moreover, the information processing method which is another mobile of the present invention is
An information processing apparatus comprising: customer information storage means for storing customer information; call means for making a telephone call based on the customer information; and e-mail means for transmitting an e-mail based on the customer information,
A customer information display screen for storing the contents of the call and the contents of the e-mail as history information and displaying the customer information, a call operation screen for performing the call operation, and an e-mail for performing the transmission operation of the e-mail Displaying an operation screen and a history display screen for displaying the history information on one operation screen;
Take the composition.

In the above information processing method,
The information processing apparatus further includes action input means for inputting action information for a customer based on the customer information,
The information processing apparatus stores the contents of the action information as the history information, and inputs the customer information display screen, the call operation screen, the mail operation screen, the history display screen, and the action information. Displaying an action operation screen for performing an operation to be performed on one operation screen,
Take the composition.

The present invention is configured as described above, whereby the convenience of sales activities can be improved.

It is a block diagram showing composition of the whole information processing system in the present invention. It is a functional block diagram which shows the structure of the sales support server disclosed in FIG. It is a figure which shows an example of the operation screen displayed on a user terminal by the sales support server disclosed in FIG. It is a figure which shows an example of the operation screen displayed on a user terminal by the sales support server disclosed in FIG. It is a figure which shows an example of the operation screen displayed on a user terminal by the sales support server disclosed in FIG. It is a figure which shows an example of the operation screen displayed on a user terminal by the sales support server disclosed in FIG.

First Embodiment
A first embodiment of the present invention will be described with reference to FIGS. 1 and 2 are diagrams for explaining the configuration of the information processing system. 3 to 6 are diagrams showing an example of the operation screen controlled by the sales support server and displayed on the user terminal.

[Constitution]
FIG. 1 shows the overall configuration of an information processing system according to the present invention. As shown in this figure, the information processing system is configured by connecting the sales support server 1, the user terminal 31, and the mobile phone 32 via the network N and a wireless communication line (not shown). There is. Each component will be described in detail below.

First, the user U is an employee of a company performing sales activities or an operator commissioned from the company. Then, in the present embodiment, the user U uses the user terminal 31 and the mobile phone 32, and performs sales activities as described below. Note that the numbers of the user U, the user terminal 31, and the mobile phones 32 are not limited to the numbers shown in FIG.

The sales support server 1 (information processing device) is configured of one or more information processing devices including an arithmetic device and a storage device. Then, as shown in FIG. 2, the sales support server 1 is constructed by the execution of the program by the arithmetic device, and the display control unit 11, the information registration unit 12, the mail control unit 13, the call control unit 14, the action control A unit 15 and a history control unit 16 are provided. Further, the sales support server 1 includes a customer information storage unit 17 and a history information storage unit 18 formed in a storage device. The details of each configuration will be described later.

The user terminal 31 is an information processing terminal such as a personal computer including an arithmetic device and a storage device operated by each user U. Each user terminal 31 has the same function. Specifically, the user terminal 31 is connected to the sales support server 1 via the network N, displays the operation screen 2 (see FIG. 3 and the like) provided from the sales support server 1, and the user on the operation screen Has a function to perform operations related to sales by U.

For example, on the operation screen 2 provided by the sales support server 1, the user terminal 31 mainly uses a customer information display screen A for displaying customer information, and various operation screens B (e-mail operations for performing an operation of transmitting an e-mail). A screen 24, a call operation screen 25 for performing a call operation, an action input screen 26 for performing an operation for inputting action information, and a history display screen C for displaying history information are displayed. Further, the user terminal 31 mainly performs an operation of inputting customer information, an operation of calling a customer, an operation of transmitting an e-mail to the customer, and an operation of inputting an action for the customer on the operation screen 2. And an operation of displaying history information.

The mobile phone 32 is a mobile communication terminal such as a smart phone equipped with a computing device and a storage device operated by each user U. Each mobile phone 32 has the same function. Specifically, when the user U makes a call operation to the sales support server 1 as described later, the mobile phone 32 calls the customer in response to a call command from the sales support server 1 based on the operation. And have the ability to make calls. Note that the call processing is performed via the sales support server 1, and the presence or absence of an incoming call of the calling destination and the contents of the call are stored in the sales support server 1.

Next, the configuration of the sales support server 1 will be described in detail. First, the following information is stored in each of the storage units 17 and 18 included in the sales support server 1.

The customer information storage unit 17 (customer information storage means) stores customer information which is information of a customer who is the target of sales activities. The customer information includes, for example, information on the individual customer, information on a company to which the individual customer belongs, and information on a group to which the company is related. Specifically, customer's personal information includes personal name, address, telephone number, e-mail address, etc. The e-mail address may represent a destination to which some data is to be transmitted, such as an address for transmitting a short message. In addition, company information includes company address, representative telephone number, representative e-mail address, officer's name, history, handling products, and the like. The group information also includes the company name, address, representative telephone number, representative e-mail address, officer name, history, products handled, etc. of other companies to which the company to which the customer belongs belongs. In addition, the company mentioned above is not necessarily limited to being a company organization, and may be any organization. Moreover, the customer information mentioned above is an example, and may contain other information.

The history information storage unit 18 (history storage means) is a history of the contents of a call to a customer, the contents of an e-mail to a customer, the contents of customer behavior information, the contents of addition / modification of customer information, in association with customer information. Store information For example, the contents of the call are information such as date and time of call origination, presence or absence of an incoming call, and recording of the call. Further, the content of the e-mail is, for example, information such as the date and time of sending the e-mail, a sentence or an attached file of the e-mail. Further, the content of the customer's behavior information is information such as the date and time of the behavior for the customer, and the content of the behavior for the customer. The contents of addition / modification of customer information are information such as date / time of addition / modification of customer information, customer information added / modified.

The display control unit 11 (display control means) transmits the operation support screen 2 for sales support as shown in FIG. 3 to the user terminal 31 in response to the access from the user terminal 31 and displays it. At this time, the display control unit 11 displays a customer information display screen A for displaying customer information, various operation screens B (a mail operation screen 24 for performing an operation of sending an e-mail, a call operation screen 25 for performing a call operation, An action input screen 26 for performing an operation of inputting action information and a history display screen C for displaying history information are displayed on one operation screen 2. The display states of the screens A, B, and C will be described in detail below.

Here, as shown in FIG. 3, the display control unit 11 displays the customer information display screen A in the area on the left side of the operation screen 2, and in the customer information display screen A, the profile screen 21 and the company screen 22. And the group screen 23 are displayed. At this time, the display control unit 11 displays tabs (portions described as “profile”, “company”, and “group”) that are parts of the profile screen 21, the company screen 22, and the group screen 23 at the top. While displaying, the screen of the tab selected by the user U is displayed so that information can be displayed. For example, in the example of FIG. 3, while displaying the tabs of the three screens 21, 22 and 23 at the upper part in the customer information display screen A, the information display part of the profile screen 21 is displayed on the entire lower part. . Thereby, information which can be displayed on the profile screen 21 can be displayed on the user terminal 31 of the user U. When a tab of the company screen 22 is selected on the customer information display screen A, three tabs are displayed at the top, and an information display portion of the company screen 22 is displayed on the entire lower surface. In addition, when the tab of the group screen 23 is selected on the customer information display screen A, while displaying three tabs at the upper part, the information display portion of the group screen 23 is displayed on the entire surface of the lower part.

Then, the display control unit 11 displays personal customer information among the customer information stored in the customer information storage unit 17 on the information display portion of the profile screen 21. Further, the display control unit 11 displays the information of the company among the customer information stored in the customer information storage unit 17 on the information display portion of the company screen 22. Further, the display control unit 11 displays information of the group among the customer information stored in the customer information storage unit 17 on the information display portion of the group screen 23.

However, the display control unit 11 may simultaneously display all the information display portions of the profile screen 21, the company screen 22 and the group screen 23 in the customer information display screen A. Alternatively, the display control unit 11 may display information display portions of any two screens while displaying three tabs in the customer information display screen A. The screens 21, 22, 23 in the customer information display screen A do not necessarily have to be all present.

Here, although not shown, an input operation screen for customer information is displayed on the customer information display screen A, and the input operation screen is realized by the information registration unit 12 (customer information input means). Then, the information registration unit 12 receives the content of the customer information accompanying the addition or update of the customer information input to the input operation screen displayed on the customer information display screen A, and the customer information is stored in the customer information storage unit 17. Remember to Further, the information registration unit 12 stores the content of addition of the customer information or the content of correction input in the history information storage unit 18. For example, as the contents of addition and correction of customer information, the information registration unit 12 stores the added and corrected customer information itself and the date and time of addition and correction of the customer information in the history information storage unit 18 in association with each other. . Note that the information registration unit 12 receives the input of the customer information by another method, stores the customer information in the customer information storage unit 17, and the contents of the addition or correction of the customer information in the history information storage unit 18 May be stored.

Further, as shown in FIG. 3, the display control unit 11 (display control means) performs a mail operation screen for performing an operation of transmitting an electronic mail in various operation screens B displayed in the upper right area of the operation screen 2 for sales support. 24 is displayed, a call operation screen 25 for performing a call operation, and an action input screen 26 for performing an operation to input action information. At this time, the display control unit 11 displays a tab ("E-mail", "Telephone", "Log input") which is a part of each of the mail operation screen 24, the call operation screen 25, and the action input screen 26. While displaying the operation screen portion corresponding to the tab selected by the user U in an operable state. For example, in the example of FIG. 3, the tabs of the three screens 24, 25 and 26 are displayed at the top in the various operation screens B, and the operation screen portion of only the mail operation screen 24 is displayed at the bottom. As a result, the mail operation screen 24 can be displayed on the user terminal 31 of the user U in a state where it can be operated. In addition, when the tab of the call operation screen 25 is selected in various operation screens B, three tabs are displayed in the upper part as shown in FIG. 4, and the operation screen portion of only the call operation screen 25 is displayed in the lower part. indicate. Furthermore, when the tab of the action input screen 26 is selected in various operation screens B, three tabs are displayed in the upper part as shown in FIG. 5, and the operation screen part of only the action input screen 26 is displayed in the lower part. indicate.

However, the display control unit 11 may display all operation screen portions of the mail operation screen 24, the call operation screen 25, and the action input screen 26 in the various operation screens B in a state where they can be operated simultaneously. Alternatively, the display control unit 11 can operate two of the mail operation screen 24, the call operation screen 25, and the action input screen 26 while displaying three tabs in the various operation screens B. It may be displayed by. Further, the display control unit 11 may not display the action input screen 26 in the various operation screens B, and may display both the mail operation screen 24 and the call operation screen 25 in a state where they can be operated simultaneously. Alternatively, the display control unit 11 may display the mail operation screen 24 and the call operation screen 25 in the various operation screens B while displaying two tabs and displaying one of them in an operable state. Good.

The mail operation screen 24 is realized by the mail control unit 13 (mail means). As shown in FIG. 3, the mail control unit 13 displays an operation screen portion for transmitting an electronic mail in various operation screens B, and inputs an electronic mail transmission destination address, a transmission source address, a title, and a mail text. And has the function of performing transmission processing. At this time, the mail control unit 13 automatically sets the mail address of the customer displayed on the customer information display screen A displayed on the left side of the operation screen 2 as the transmission destination address, and the logged in user U Is automatically set as the sender address, and the operation screen portion of the mail operation screen 24 is displayed. Furthermore, when the e-mail transmission process is performed, the e-mail control unit 13 stores the contents of the transmitted e-mail in the history information storage unit 18 as history information. For example, the mail control unit 13 stores history information in association with the customer information to which the electronic mail is transmitted, such as date and time when the electronic mail was transmitted, text of the electronic mail, and an attached file.

Note that the mail control unit 13 may transmit any data such as a message or an image to the transmission destination address of the customer as an electronic mail. That is, the mail control unit 13 may display an operation screen of any data transmission application on the mail operation screen 24. For example, the mail control unit 13 may be configured to be able to transmit data such as a message by a short message service or a social networking service.

The call operation screen 25 is realized by the call control unit 14 (call means). As shown in FIG. 4, the call control unit 14 displays an operation screen portion for making a telephone call, receives an input of a call destination telephone number, performs call processing and performs call processing. Have. At this time, the call control unit 14 automatically sets the telephone number of the customer displayed on the customer information display screen A displayed on the left side of the operation screen 2 as the telephone number of the call destination and also sets the comment input field. Display the displayed operation screen part. Furthermore, when the call control unit 14 performs call processing for the customer, the call control unit 14 stores the contents of the call in the history information storage unit 18 as history information. For example, the call control unit 14 stores history information such as date and time of call origination, presence or absence of an incoming call, and recording information of a call in association with customer information as a call destination.

The call processing by the call control unit 14 is performed using the mobile phone 32 registered in association with the user U who has issued the call instruction. That is, when the call control unit 14 receives a call operation from the user U, the call control unit 14 instructs the mobile phone 32 associated with the user U to make a call, and accordingly, the mobile phone 32 makes a call to the call destination. A call is made. Further, the call by the mobile phone 32 is conducted via the call control unit 14, and the call control unit 14 stores the presence or absence of an incoming call of the call destination and the recording information of the call itself as the above-mentioned history information.

However, the call processing and call processing by the call control unit 14 may be performed using any telephone set such as an IP telephone, not limited to the above-described mobile telephone. Further, the call control unit 14 may cause the user U to select a telephone set to be used for a call on the call operation screen 25. In this case, a call is made and a call is made using the selected telephone set.

The action input screen 26 is realized by the action control unit 15 (action input means). As shown in FIG. 5, the action control unit 15 displays an operation screen portion for inputting action information representing the action of the user U with respect to the customer, receives an input of action information from the user U, The content is stored in the history information storage unit 18 as history information. At this time, the action control unit 15 receives action information as the action of the customer displayed on the customer information display screen A displayed on the left side of the operation screen 2 and stores the action information in association with the customer information. . Note that the action control unit 15 may display the contents of the action set in advance as selectable action information indicating the action for the customer, and may receive the contents of the action selected by the user U as the action information. You may receive the action information input by the word. Then, the action control unit 15 stores history information such as action information for which the input has been received, and date and time information of the action in association with the customer information.

The display control unit 11 (display control means) is stored in the history information storage unit 18 in the history display screen C displayed in the lower right area of the operation screen 2 for sales support as shown in FIG. Display the above mentioned history information. At this time, the display content of the history display screen C is controlled by the history control unit 16.

Specifically, the history control unit 16 associates the history information in the history information storage unit 18 associated with the customer displayed on the customer information display screen A on the left side of the operation screen 2 with the history information. Display time series based on time information. For example, in the example of FIG. 3, first, at the top, the contents of the call including the comment input when making a call and the recorded data of the call are displayed as history information of "October 1, 2017". Ru. Further, below that, the contents of the text of the e-mail are displayed as history information of "September 10, 2017". In addition, the contents of the action information input in the free word are displayed as the history information of "September 1, 2017" below the screen. The history control unit 16 may display, on the history display screen C, customer information representing the contents of the above-described addition / modification of customer information, or may display other information.

Further, the history control unit 16 has a function of causing the user U to select the classification of the history information displayed on the history display screen C, and displaying only the history information of the selected classification on the history display screen C. For example, when the “filter” button as shown in FIG. 3 is selected by the user U, the history control unit 16 displays a selection screen as shown in FIG. 6 which can select any of a plurality of classifications. indicate. Then, the history control unit 16 displays only the history information related to the classification selected by the user U on the history display screen C in time series. The classification of history information is, for example, mail, telephone call, action input, contents of addition / update of customer information, etc., but may be any classification. Further, the history control unit 16 may input an arbitrary character string, and display history information related to the character string, such as including the character string, in time series.

According to the present invention, the customer information display screen A, the various operation screens B, and the history display screen C can be displayed on one operation screen 2 by being configured as described above. At this time, on the various operation screen B, all tabs of the mail operation screen 24, the call operation screen 25 and the action input screen 26 are displayed, and one of the screens is displayed so as to be operable. Therefore, the user U performs one of the operations on the various operation screens B in a state where the customer information displayed on the customer information display screen A and the history information displayed on the history display screen C are browsed. be able to. That is, the user U can perform call operation, mail transmission, and input of action information while viewing the customer information and the history information. Therefore, the convenience of sales activities can be improved.

Furthermore, in the present invention, the contents of various operations (call operation, mail operation, action input operation) in various operation screens B and the contents of addition / update of customer information are automatically stored as history information, and a history display screen is displayed. Displayed on C. Therefore, the user U can accurately grasp the past sales history, and can perform various sales activities while viewing the history.

Here, the above-described program is stored in a storage device or recorded in a computer readable recording medium. For example, the recording medium is a portable medium such as a flexible disk, an optical disk, a magneto-optical disk, and a semiconductor memory.

As mentioned above, although this invention was demonstrated with reference to the said embodiment etc., this invention is not limited to embodiment mentioned above. Various modifications that can be understood by those skilled in the art within the scope of the present invention can be made to the configuration and details of the present invention.

The present invention enjoys the benefit of priority claim based on the patent application of Japanese Patent Application No. 2017-233573 filed on Dec. 8, 2017 in Japan, and is described in the patent application The entire content is intended to be included herein.

1 Business support server 11 Display control unit 12 Information registration unit 13 Mail control unit 14 Call control unit 15 Behavior control unit 16 History control unit 17 Customer information storage unit 18 History information storage unit 31 User terminal 32 Mobile phone U User N Network

Claims (8)

  1. Customer information storage means for storing customer information;
    Calling means for making a telephone call based on the customer information;
    Email means for sending an email based on the customer information;
    History storage means for storing the contents of the call and the contents of the e-mail as history information;
    One of a customer information display screen for displaying the customer information, a call operation screen for performing the call operation, a mail operation screen for performing the transmission operation of the e-mail, and a history display screen for displaying the history information Display control means displayed on the operation screen;
    An information processing apparatus provided with
  2. The information processing apparatus according to claim 1, wherein
    The display control means displays at least a part of each of the call operation screen and the mail operation screen on one of the operation screens, and allows only one of the screens to be operated on the operation screen. Show on,
    Information processing device.
  3. The information processing apparatus according to claim 1 or 2, wherein
    It comprises an action input unit for inputting action information representing an action for a customer based on the customer information,
    The history storage means stores the content of the action information as the history information,
    The display control means includes the customer information display screen, the call operation screen, the mail operation screen, the history display screen, and an action operation screen for performing an operation of inputting the action information. Display on the screen,
    Information processing device.
  4. The information processing apparatus according to claim 3, wherein
    The display control means displays at least a part of each of the call operation screen, the mail operation screen, and the action operation screen on one of the operation screens, and can operate only one of the screens. To display on the operation screen,
    Information processing device.
  5. The information processing apparatus according to any one of claims 1 to 4, wherein
    A customer information input unit for adding or modifying the customer information;
    The history storage means stores contents of addition or correction of the customer information as the history information.
    Information processing device.
  6. The information processing apparatus according to any one of claims 1 to 5, wherein
    The display control means displays, on the history display screen, only information of a selected category among the history information.
    Information processing device.
  7. The information processing apparatus according to any one of claims 1 to 6, wherein
    The customer information includes information of an individual, information of an organization to which the individual belongs, and information of a group to which the organization relates.
    The display control means includes at least one of a personal information display screen for displaying the information of the individual, an organization information display screen for displaying the information of the organization, and a group information display screen for displaying the information of the group. Displaying a part on the one operation screen and displaying any one screen on the operation screen in a state where information is displayed;
    Information processing device.
  8. An information processing apparatus comprising: customer information storage means for storing customer information; call means for making a telephone call based on the customer information; and e-mail means for transmitting an e-mail based on the customer information,
    A customer information display screen for storing the contents of the call and the contents of the e-mail as history information and displaying the customer information, a call operation screen for performing the call operation, and an e-mail for performing the transmission operation of the e-mail Displaying an operation screen and a history display screen for displaying the history information on one operation screen;
    Information processing method.
PCT/JP2018/003778 2017-12-08 2018-02-05 Information processing device WO2019111419A1 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
JP2017235773 2017-12-08
JP2017-235773 2017-12-08

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Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2013205865A (en) * 2012-03-27 2013-10-07 Japan Research Institute Ltd Terminal system and screen control method for information cooperation between a plurality of screens
JP2013540407A (en) * 2010-10-21 2013-10-31 マイクロ マクロ アセッツ エルエルシー System and method for maximizing call transfer rate efficiency

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2013540407A (en) * 2010-10-21 2013-10-31 マイクロ マクロ アセッツ エルエルシー System and method for maximizing call transfer rate efficiency
JP2013205865A (en) * 2012-03-27 2013-10-07 Japan Research Institute Ltd Terminal system and screen control method for information cooperation between a plurality of screens

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
"Overseas information Examples from four companies show that channel integration is not location integration, but real multi-service implementation", COMPUTER TELEPHONY, vol. 5, no. 4, 20 March 2002 (2002-03-20), pages 58 - 63 *
KIYOSHIMA, NAOKI: "Make the best customer service contacts", NIKKEI INFORMATION STRATEGY, 24 November 2003 (2003-11-24), pages 72 - 74 *

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