WO2019062059A1 - Method and apparatus for pre-scanning image information, storage medium, and terminal - Google Patents

Method and apparatus for pre-scanning image information, storage medium, and terminal Download PDF

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Publication number
WO2019062059A1
WO2019062059A1 PCT/CN2018/081510 CN2018081510W WO2019062059A1 WO 2019062059 A1 WO2019062059 A1 WO 2019062059A1 CN 2018081510 W CN2018081510 W CN 2018081510W WO 2019062059 A1 WO2019062059 A1 WO 2019062059A1
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number
image
image information
case
material
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PCT/CN2018/081510
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French (fr)
Chinese (zh)
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王燕
梁效栋
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平安科技(深圳)有限公司
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    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation, e.g. computer aided management of electronic mail or groupware; Time management, e.g. calendars, reminders, meetings or time accounting
    • G06Q10/103Workflow collaboration or project management
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08Insurance, e.g. risk analysis or pensions

Abstract

The present invention is applicable to the field of communications, and provides a method, a device, a storage medium, and a terminal for image information pre-scanning. The method includes: acquiring report information input by a subordinate institution and scanning image information; When the instruction is submitted, a unique receipt number is randomly generated according to the report information and the image information, and the image information is stored in the image system; and the image information and the receipt number of the current scan are periodically captured every day to generate a report case. The report case is pushed to the higher-level institution, and the acceptance link is started, and the accepting personnel are notified to complete the acceptance operation of the reported case. The application realizes scanning the image material at the same time as the risk report is reported, and achieves the pre-scanning and acquisition of the image material, and the workflow does not need to flow to the lower-level organization to input the image information after the completion of the acceptance by the superior institution, thereby effectively simplifying the original The claim process has improved the time limit for claims.

Description

Method, device, storage medium and terminal for image information pre-scanning

This application is based on the Chinese Patent Application No. 201710915993.9, entitled "Method, Apparatus, Storage Medium and Terminal for Image Information Pre-Scanning", which is filed on September 30, 2017, and claims priority.

Technical field

The present application belongs to the field of communications technologies, and in particular, to a method, an apparatus, a storage medium, and a terminal for image information pre-scanning.

Background technique

The existing claims process is: report - accept - scan the application materials for the insurance - auxiliary entry - claims accounting - random inspection - settlement notice. Therefore, in the existing claims process, it is necessary to report the case before accepting the workflow of the claims case to the scanning and auxiliary entry, and then enter the claims accounting. However, if the customer reports to the third-level organization after the insurance is out, because some of the three-level organizations do not accept the personnel, the customer information needs to be transmitted to the higher-level institutions such as the secondary organization for acceptance. After the acceptance is passed, return to the third-level organization. The scanning and entry operation of a link seriously affects the timeliness of the claims process, the claims efficiency is low, and the customer experience is not good.

Summary of the invention

The embodiment of the present application provides a method, a device, a storage medium, and a terminal for image information pre-scanning, so as to solve the problem that the existing claims process must first enter the image scanning and input process after the report is accepted, and the claim process is long-term, Inefficient problem.

In a first aspect, a method for pre-scanning image information, the method comprising:

Obtaining the report information input by the subordinate institution and the scanned image information;

When receiving the submission instruction, randomly generating a unique receipt number according to the report information and the image information, and storing the image information in the image system;

Regularly capture the image information and the receipt number of the current scan to generate the report case, push the report case to the higher-level institution, and start the acceptance link to notify the accepting personnel to complete the acceptance operation of the reported case.

Further, the report information includes a policy number, a material barcode number, and an insurer ID number, and the material barcode number corresponds to the insured person;

When the submission instruction is received, randomly generating a unique receipt number according to the report information and the image information includes:

When receiving the submission instruction, the receipt number is randomly generated according to the policy number, the material barcode number, and the insurer ID number, and the receipt number is a unique identifier of the report information and the image information;

Searching for the corresponding sub-order number and the out-of-risk customer number according to the policy number and the insurer ID number, and associating and storing the receipt number, policy number, sub-order number, material barcode number, the insured person ID number, and the insurance customer number.

Further, the storing the image information into the image system includes:

When scanning the image, the barcode number of the material recorded by the subordinate institution is obtained through the image acquiring interface of the billing system, and the position of the pre-scanning mark corresponding to the barcode number of the material is set;

When the material barcode number does not have an order record, the image information is first uploaded by default, and the image information is associated with the material barcode number and stored in the image system;

When the barcode number of the material has been received, if the image information is uploaded as a supplementary image, the image information is added to the existing image corresponding to the barcode number of the material in the image system; if the image information is uploaded In order to cover the image, the image information is overwritten with the existing image corresponding to the bar code number of the material in the image system;

The image information includes pictures, photos, scanned parts, and audio/video electronic image data related to the risk material.

Further, after the initiating and accepting the link, the notification accepting personnel completes the acceptance operation of the reported case, the method further includes:

When accepting the image information importing instruction triggered by the accepting person, it is determined whether the pre-scanning flag bit of the material barcode number corresponding to the current report case has been set;

If yes, after the acceptance is completed, the image information corresponding to the material barcode number is imported into the claim system from the image system, and the report case is marked as an image pre-case, and the claims accounting link is started;

If no, a message indicating that there is no corresponding image information is output.

Further, the method further includes:

When performing the claim result notification operation in the claim case, it is judged whether the claim case is an image pre-position case;

If yes, determine whether the data of the pre-image case has been set.

If set, electronically communicate the claim result of the image pre-case to the insured;

The claim result includes the claim content, the chargeback content and the reason, and the claim conclusion.

In a second aspect, a device for pre-scanning image information, the device comprising:

The obtaining module is configured to obtain the report information input by the subordinate institution and the scanned image information;

a submitting module, configured to randomly generate a unique receiving number according to the report information and the image information when receiving the submitting instruction, and store the image information into the image system;

The acceptance module is configured to regularly capture the image information and the receipt number of the current scan and generate the report case, push the report case to the higher-level institution, and start the acceptance link, and notify the accepting personnel to complete the acceptance operation of the report case. .

Further, the submitting module includes:

The setting unit is configured to obtain, when the image is scanned, the barcode number of the material entered by the subordinate institution by the image acquiring interface of the billing system, and position the pre-scanning mark corresponding to the barcode number of the material;

a first storage unit, configured to: when the material bar code number has no receipt record, the image information is first uploaded by default, and the image information is associated with the material bar code number and stored in the image system;

a second storage unit, configured to: when the material bar code number has an order record, if the image information is uploaded as a supplementary image, the image information is added to the existing image corresponding to the material bar code number in the image system. If the image information is uploaded by overlaying the image, the image information is overwritten with the existing image corresponding to the barcode number of the material in the image system;

The image information includes pictures, photos, scanned parts, and audio/video electronic image data related to the risk material.

Further, the device further includes:

The claim activation module is configured to determine, when receiving the image information import instruction triggered by the accepting personnel, whether the pre-scanning flag bit of the material barcode number corresponding to the current report case has been set; After the acceptance is completed, the image information corresponding to the material bar code number is imported into the claim system from the image system, and the report case is marked as an image pre-case case, and the claims accounting link is started; if not, the output has no corresponding image. A message for the message.

A third aspect, one or more non-volatile readable storage media storing computer readable instructions, when executed by one or more processors, causing said one or more processors to execute The following steps:

Obtaining the report information input by the subordinate institution and the scanned image information;

When receiving the submission instruction, randomly generating a unique receipt number according to the report information and the image information, and storing the image information in the image system;

Regularly capture the image information and the receipt number of the current scan to generate the report case, push the report case to the higher-level institution, and start the acceptance link to notify the accepting personnel to complete the acceptance operation of the reported case.

In a fourth aspect, the embodiment of the present application further provides a terminal, including a memory, a processor, and computer readable instructions stored on the memory and executable on the processor, when the processor executes the computer readable instruction Implement the following steps:

Obtaining the report information input by the subordinate institution and the scanned image information;

When receiving the submission instruction, randomly generating a unique receipt number according to the report information and the image information, and storing the image information in the image system;

Regularly capture the image information and the receipt number of the current scan to generate the report case, push the report case to the higher-level institution, and start the acceptance link to notify the accepting personnel to complete the acceptance operation of the reported case.

Details of one or more embodiments of the present application are set forth in the accompanying drawings and description below. Other features and advantages of the present invention will be apparent from the description, drawings and claims.

DRAWINGS

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings to be used in the embodiments or the prior art description will be briefly described below. Obviously, the drawings in the following description are only It is a certain embodiment of the present application, and other drawings can be obtained according to the drawings without any creative work for those skilled in the art.

1 is a first implementation flowchart of a method for pre-scanning image information provided by an embodiment of the present application;

2 is a flowchart showing an implementation of randomly generating a unique receipt number according to the report information and the image information in step S102 in the method for pre-scanning image information provided by the embodiment of the present application;

FIG. 3 is a flowchart of an implementation of storing image information in an image system in step S102 in a method for pre-scanning image information according to an embodiment of the present disclosure;

4 is a second implementation flowchart of a method for pre-scanning image information provided by an embodiment of the present application;

5 is a third implementation flowchart of a method for pre-scanning image information provided by an embodiment of the present application;

6 is a structural diagram of a device for pre-scanning image information provided by an embodiment of the present application;

FIG. 7 is a schematic diagram of a terminal provided by an embodiment of the present application.

Detailed ways

In order to make the objects, technical solutions, and advantages of the present application more comprehensible, the present application will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the application and are not intended to be limiting.

In the embodiment of the present application, the image acquiring function is added to the policy billing system, and the image acquiring function is the same level as the original barcode receiving function. Through the image acquiring function, the recording personnel can perform the image input operation at the same time as the receipt of the order, thereby avoiding the need for the existing claim processing process to be transferred to the secondary institution for acceptance after the receipt of the third-level institution, and after the acceptance Returning to the third-level organization to input image data, simplifying the original claims process and effectively improving the time limit for claims. Optionally, the policy billing system includes an ANN system and/or an NBU system.

FIG. 1 shows a first implementation flow of a method for pre-scanning image information provided by an embodiment of the present application. Referring to Figure 1, the method includes:

In step S101, the report information input by the subordinate institution recording person and the scanned image information are acquired.

The embodiments of the present application are applied to group insurance customers, most of which are enterprises. The personnel department of the enterprise collects the claim materials regularly, and then uniformly submits them to the third-level organization, and the ordering personnel of the third-level institutions use the policy billing system to perform the ordering operation. Here, the tertiary institutions are the smallest primary insurance branches according to administrative divisions, and some tertiary institutions do not have the acceptance of personnel. The secondary institutions and primary institutions to which the tertiary institutions are affiliated usually have the receiving personnel. , the report information can be accepted and confirmed. In the embodiment of the present application, the claim system can communicate with the ANN acquiring system or the NBU system. The ordering personnel can enter one or more risk-taking data submitted by the enterprise personnel through the existing ANN acquiring system or the NBU system.

The report information includes, but is not limited to, a policy number, a material barcode number, and an insurance person ID number. Here, in order to improve efficiency, enterprises usually unify the materials and claims that are collected over a period of time. The insurance policy purchased by the enterprise corresponds to a policy number, and the policy number is used to distinguish the insured, that is, the enterprise. Each employee in the enterprise corresponds to a single order number, which is used to distinguish different insured employees. The bar code number of the material corresponds to the insured person (the employee who is out of danger), and is used to distinguish the owner of the insured material, and the material of the same owner's risk is first assigned a bar code number by the company personnel. When the third-level agency reports the case, the ordering personnel uniformly enters the policy number, the material bar code number and the ID card number of the insured person in the image acquiring interface of the policy billing system; wherein the material bar code number is a mandatory item.

The image information is an electronic image data such as a picture, a photo, a scanned piece, an audio/video, and the like, and the image information of the same owner corresponds to a material bar code number. The upload type of image information defaults to the first upload, and at least one image is uploaded each time.

In step S102, when the submission instruction is received, a unique receipt number is randomly generated according to the report information and the image information, and the image information is stored in the image system.

As mentioned above, the report information includes, but is not limited to, a policy number, a material barcode number, and an insurer identification number. The image receiving interface further includes a submitting function identifier, and after the input person uploads the image information, the input function can be confirmed by triggering the submitting function identifier.

Optionally, FIG. 2 shows a specific implementation process of randomly generating a unique invoice number according to the report information and the video information in step S102 provided by the embodiment of the present application. Referring to FIG. 2, the step of generating a unique receipt number according to the report information and the image information in the step S102 includes:

In step S201, when the submission instruction is received, the receipt number is randomly generated according to the policy number, the material barcode number, and the insurer ID number.

Here, the receipt number is a unique identifier of the report information and the image information on the policy billing system. After receiving the policy number, the material barcode number, and the insurer ID number, the receipt number of the report information is randomly generated, wherein each submission only supports one material barcode number submission, and generates a corresponding receipt number. . The corresponding policy number, material barcode number, and the identity card number of the insurer can be found by the receipt number. Optionally, there are many methods for randomly generating the acquiring number, and the square taking method, the multiplicative congruence method, the mixed congruence method, the Fibonecci method, the fractional square root method, the decimal number opening method, and the chaos method can be used. , take the rest of the law.

In step S202, searching for the corresponding order number and the out-of-risk customer number according to the policy number and the insurer ID number, associating and storing the policy number, the order number, the material barcode number, the insured person ID number, and the receipt Single number and the customer number.

Because the policy number is corresponding to the enterprise, each of the insured employees in the enterprise has a corresponding number. The embodiment of the present application also needs to query the corresponding insurance person according to the policy number and the ID number of the insured. The order number, the insurance customer number, and the storage of the receipt number, the policy number, the order number, the material barcode number, the insured person ID number and the insurance customer number, so as to facilitate the inquiry of the information of the insured person by the receiving personnel or the claimant Management of image pre-cases.

After the receipt number is generated, the image information and the material barcode number are associated and stored in the image system. Storing image information according to the bar code number of the material is conducive to connecting the receipt, storage and subsequent acceptance and claims links, facilitating cross-system management and query of image information by different operators or customers. The system here includes but is not limited to the policy. Billing system, imaging system, claims system, etc. In the embodiment of the present application, the image information uploaded through the image acquiring interface is the first upload by default, and at least one image is uploaded each time. In addition, the image receiving interface further includes an image uploading method, including but not limited to a supplementary image and an overlay image, for specifying image information when the barcode number of the material has been received and the barcode status is not accepted. The storage method is selected by the recording personnel.

Optionally, FIG. 3 shows a specific implementation process of storing the image information into the image system in step S102 provided by the embodiment of the present application. Referring to FIG. 3, the storing the image information into the image system in the step S102 includes:

In step S301, when the image is scanned, the material barcode number entered by the subordinate institution's recording personnel is obtained through the image acquiring interface of the billing system, and the pre-scanning mark position corresponding to the material barcode number is set.

In the embodiment of the present application, the bar code numbers submitted by the subordinate recording personnel in the ANN receiving system or the NBU system are separately marked in the background database, specifically: the database can maintain a material bar code number and front A table of correspondence between scan flag bits. The correspondence table is used for recording the image input mode to distinguish the image information from the pre-scan input and the regular scan entry. If the pre-scan input is performed, the pre-scan flag corresponding to the material bar code number is set to Cases reported through pre-scan are distinguished from those reported in regular scans.

In step S302, when the material barcode number does not have an order record, the image information is defaulted to the first upload, and the image information is associated with the material barcode number and stored in the image system.

After the setting of the pre-scan flag is completed, it is determined whether the material barcode number has no receipt record, that is, whether the material barcode number in the image system has no corresponding image information. If it is the first time, the material barcode number and the uploaded image information are stored in the image system. If not, that is, not the first time, the process proceeds to step S303.

In step S303, when the material barcode number has an order record, if the image information is uploaded as a supplementary image, the image information is added to the existing image corresponding to the material barcode number in the image system; When the image information is uploaded by overlaying the image, the image information is overwritten with the existing image corresponding to the barcode number of the material in the image system.

As described above, the uploading method is a method of storing image information selected when scanning image information. If the material bar code number has an order record, that is, the corresponding image information is stored in the image system, the image information uploading mode needs to be specified to instruct the image system to complete the storage of the newly entered image information. In the embodiment of the present application, the uploading method includes a supplementary image and an overlay image. If the image is added, the uploaded image information is added after the image is stored in the image system; if the image is overwritten, the uploaded image information is directly replaced with the existing image in the image system; thereby enriching the receipt During the process, the stored image information is stored in a manner that facilitates the reporting client to update and supplement the image information at different times, and also facilitates the pre-scanning operation of the image information by the recording personnel, thereby avoiding repeated uploading.

In step S103, the image information and the receipt number of the current scan are periodically captured every day to generate a report case, the report case is pushed to the higher-level institution, and the acceptance link is started, and the accepting person is notified to complete the acceptance operation of the report case. .

Here, the job task in Oracle has a timed execution function, which can perform tasks at a specified point in time or at a certain point in time every day. The embodiment of the present application adds a job task for generating a report case. The job task is executed regularly every day, and the image information recorded by the pre-scan is captured by the job task, and the corresponding report case is generated according to the time sequence of the entry, and the report number, the job channel, the customer name, and the like are recorded. The interval parameter value in the job task is the execution interval. You can set the task execution time by setting the interval parameter value. Preferably, in view of the fact that the report is generally performed during the day, in order to avoid the backlog of image information, it is preferable to capture the image information and the receipt number to generate a report case every morning. For example, the interval parameter value can be set to TRUNC (SYSDATE+1), and the job task captures the image information and the receipt number of the scand day to generate a report case every morning.

After receiving the reported case, the reported case is reported to the higher-level institution. If it is a three-level institution with no accepting personnel, the reported case is reported to the second-level institution, and the second-party institution is started based on the reported case. The accepting personnel accept the report information.

In the embodiment of the present application, by adding the image acquiring function, the image information is scanned and acquired in the reporting stage before the acceptance, and the material barcode number and the image information are stored in the image system, thereby realizing the pre-scanning. The orderly management of the image information does not need to return to the lower level organization to continue to input the image information after receiving the higher level institution, which effectively simplifies the original claim process, facilitates the reporting operation of the report client, and improves the time limit for claim settlement.

As mentioned above, after the report case is generated, it will be transferred to the accepting personnel of the higher-level organization through the workflow (Workflow) to accept the operation. The accepting personnel can obtain the tasks to be processed under the new task item. A task item corresponds to a reported case. The acceptance interface of each task item includes the material handover information, the receipt barcode, the archive number, etc. that the acceptance personnel need to review. After the acceptance of the case, the prior art also needs to accept the personnel to return the process to the documentary personnel of the lower-level organization to enter the image information and submit it to the claims system to initiate the claims accounting, which also affects the timeliness of the claims. In order to solve the above technical problem, based on the first implementation flow of the image information pre-scanning method provided in FIG. 1 , the second implementation process of the image information pre-scanning method provided by the embodiment of the present application is proposed, as shown in FIG. 4 . Shown.

The method for pre-scanning image information further includes:

In step S104, when the report case is accepted, when the image information import command triggered by the accepting person is received, it is determined whether the pre-scan flag bit of the material bar code number corresponding to the current report case is set.

Optionally, in the embodiment of the present application, an image information import function identifier is added next to the material bar code number input box of the original receiving interface, so as to assist the receiving personnel to import the image information obtained by the pre-scanning in the image system into the claim system through the function identifier. , start the claims accounting link. When it is detected that the image information import function identifier is triggered, the preset interface is called to determine whether the pre-scan mark bit of the material barcode number corresponding to the report information is set in the background to determine whether the report case is pre-positioned. Scan the case. If yes, step S105 is performed; otherwise, step S106 is performed. Here, the default status of the scan flag is 0, indicating that the report case corresponding to the material barcode number is a regular scan case; the scan mark position bit means that 1 is written to the scan flag, indicating that the report case corresponding to the material barcode number is Scan cases are separated to distinguish them from regular scan cases.

In step S105, after the acceptance is completed, the image information corresponding to the material barcode number is imported into the claim system from the image system, and the report case is marked as an image pre-case, and the claims accounting link is started.

If the report is a pre-scanning case, after the acceptance is passed, the image information entered under the bar code number in the acquiring system is imported into the case image data of the claims system, and the case workflow is pushed into the claims accounting link and converted into claims. case. Claims cases are reported after the acceptance of the case, including pre-scanned report cases and regular scan reports. The embodiment of the present application can also maintain an image pre-case table in the claim system to record which of the claims cases are image pre-scan cases. The image of the pre-scan can be marked in the image pre-case table while the image information is imported into the claim system, so that the claim reviewer can distinguish the image pre- and non-pre-case cases in the claim case.

Optionally, if the image information is entered under the material barcode number in the acquiring system, and the import is not completed, the image information may be imported into the image system and the claims system when the accepting person confirms the acceptance submission.

In step S106, a prompt message without corresponding image information is output.

If the material barcode number corresponding to the report case is not set in the background, the pop-up dialog box outputs a prompt message to inform the receiving personnel that there is no corresponding image information. Optionally, the message of whether the image information is uploaded by the lower-level organization may be synchronously outputted on the prompt information.

By improving the acceptance interface of the report case, the accepting personnel can directly import the image material to the claim system by triggering the designated function identification after completing the acceptance, and start the claims accounting link, without returning to the lower-level organization to upload the image information, effectively simplifying the original Some claims process has improved the time limit for claims.

After the accepting personnel complete the claim verification of the claim case, the prior art uses the manual notification method to inform the insured customer of the claim result, which has the problems of high labor cost and low notification efficiency. In order to solve the above technical problem, the third implementation flow of the image information pre-scanning method provided by the embodiment of the present application is provided on the basis of the second implementation flow of the image information pre-scanning method provided in FIG. 4 , as shown in FIG. 5 . Shown.

Here, in the embodiment of the present application, the data check box is added to the claims accounting interface of the image pre-case, and the claimant can confirm and start the automatic check by checking the check box of the data after completing the accounting. Notification link. Referring to FIG. 5, the method for pre-scanning image information further includes:

In step S107, when the claim result notification operation is performed on the claim case, it is determined whether the claim case is an image preposition case.

Here, it can be judged whether the claim case is marked as an image pre-case by querying the image pre-case table. If yes, step S108 is performed. If not, step S109 is executed to perform manual notification on the claim case.

In step S108, it is determined whether the data flag of the image pre-case has been set.

When the claim case is an image pre-case and the case status is the status of the pending review, the system can initiate the automatic notification according to the nuclear flag of the data. Among them, the default status of the nuclear flag is 0, which means that the data of the pre-image case has not been reviewed. The position of the nuclear flag indicates that the nuclear flag of the data has been written to 1, indicating the pre-image case. The information has been reviewed. If the information has been set to the nuclear flag, indicating that the claim case has been confirmed by the claimant at the time of claim settlement, and the automatic notification link is initiated, step S110 is performed, and if not, step S109 is executed to perform manual on the claim case. Notice.

In step S110, the claim result of the image pre-case is sent to the risk person by electronic communication.

The electronic communication method includes, but is not limited to, an email, a short message, and a WeChat mode. The claim result of the claim sent by the risk insured includes the content of the claim, the content and reason for the chargeback, and the conclusion of the payment, to inform the insurer of which of the materials submitted have paid for the unpaid, refused, and refused to pay.

Here, the embodiment of the present application can automatically notify by controlling the image pre-position case in which the nuclear flag has been set. Otherwise, the manual notification is used in the same manner as the regular scanning case, which not only realizes the risk monitoring of the claim case but also improves the risk. Notification efficiency.

It should be understood that, in the foregoing embodiments, the size of the serial number of each step does not mean the order of execution order, and the order of execution of each step should be determined by its function and internal logic, and should not constitute any implementation process of the embodiment of the present application. limited.

It should be noted that those skilled in the art can understand that all or part of the steps of implementing the above embodiments may be completed by hardware, or may be instructed by computer readable instructions, and the computer readable instructions may be stored. In one or more non-volatile readable storage media storing computer readable instructions, the storage medium may be a read only memory, a magnetic or optical disk, or the like.

FIG. 6 is a structural diagram of a device for pre-scanning image information provided by an embodiment of the present application. For convenience of description, only parts related to the embodiment of the present application are shown.

In the embodiment of the present application, the device for pre-scanning image information is used to implement the method for pre-scanning image information described in the foregoing embodiments of FIG. 1 to FIG. 5, which may be a software unit and a hardware unit built in the terminal. Or a combination of hardware and software.

Referring to FIG. 6, the apparatus for pre-scanning image information includes:

The obtaining module 61 is configured to obtain the report information input by the subordinate institution and the scanned image information;

The submitting module 62 is configured to randomly generate a unique receiving number according to the report information and the image information when the submitting instruction is received, and store the image information into the image system;

The accepting module 63 is configured to periodically capture the image information and the receipt number of the current scan to generate a report case, push the report case to the higher-level institution, and start the acceptance link, and notify the accepting personnel to complete the acceptance of the report case. operating.

In the embodiment of the present application, the image receiving function is added to the policy billing system, so that the recording personnel of the lower-level institution can scan and input the image information through the image acquiring function, thereby realizing the scanning of the image material while reporting the problem, and the image material is achieved. For the pre-scanning and acquisition of the image material, the workflow does not need to be transferred to the lower-level organization to input the image information after the completion of the acceptance by the higher-level organization, which effectively simplifies the original claim process and improves the claim settlement time.

Optionally, the report information includes a policy number, a material barcode number, and an insurer ID number, and the material barcode number corresponds to the insured person.

The submitting module 62 includes:

The acquiring number generating unit 621 is configured to randomly generate an acquiring number according to the policy number, the material barcode number, and the insured person ID number when receiving the submitting instruction, and the receiving number is the report information and the image information. Unique identifier

The association storage unit 622 is configured to search for the corresponding order number and the out-of-risk customer number according to the policy number and the insurer ID number, associate and store the receipt number, policy number, order number, material barcode number, and risk Person ID number and the customer number.

Further, the submitting module 62 further includes:

The setting unit 623 is configured to obtain, by the image acquiring interface of the billing system, the material barcode number entered by the subordinate institution, and position the pre-scanning mark corresponding to the material barcode number;

The first storage unit 624 is configured to: when the material barcode number does not have an order record, the image information is defaulted to be uploaded for the first time, and the image information is associated with the material barcode number and stored in the image system;

The second storage unit 625 is configured to: when the material bar code number has an order record, if the image information is uploaded as a supplementary image, the image information is added to the existing image corresponding to the material bar code number in the image system. After the image information is uploaded as an overlay image, the image information is overwritten with the existing image corresponding to the barcode number of the material in the image system.

Optionally, the device further includes:

The claim activation module 64 is configured to determine, when receiving the image information import instruction triggered by the accepting personnel, whether the pre-scanning flag bit of the material barcode number corresponding to the current report case is set; After the acceptance is completed, the image information corresponding to the material bar code number is imported into the claim system from the image system, and the report case is marked as an image pre-case case, and the claims accounting link is started; if not, the output has no corresponding A message for the image information.

Here, through the claim activation module 64, the accepting personnel can directly import the image material to the claim system by triggering the designated function identification after completing the acceptance, and start the claims accounting link, without having to return to the lower-level organization to upload the image information, effectively simplifying The original claims process has improved the time limit for claims.

Optionally, the device further includes:

The result notification module 65 is configured to determine whether the claim case is an image pre-position case when performing the claim result notification operation on the claim case; if yes, determine whether the image pre-case case has the nuclear flag set; When set, the claim result of the image pre-case is sent to the insured by electronic communication.

The claim result includes the claim content, the chargeback content and the reason, and the claim conclusion.

Here, the embodiment of the present application can automatically notify by controlling the image pre-position case in which the nuclear flag has been set. Otherwise, the manual notification is used in the same manner as the regular scanning case, which not only realizes the risk monitoring of the claim case but also improves the risk. Notification efficiency.

In the embodiment of the present application, by adding an image acquiring function on the policy billing system, the image material is scanned while the risk person reports the paper, and the front scanning and acquiring of the image material is achieved, and the workflow is not required after the higher-level mechanism completes the acceptance. The flow of information to the lower-level organization to input image information effectively simplifies the original claims process and improves the time limit for claims.

It should be noted that the terminal in the embodiment of the present application may be used to implement all the technical solutions in the foregoing method embodiments. It will be apparent to those skilled in the art that, for convenience and brevity of description, only the division of each functional unit and module described above is exemplified. In practical applications, the above functions may be assigned to different functional units as needed. The module is completed by dividing the internal structure of the device into different functional units or modules to perform all or part of the functions described above.

In the above embodiments, the descriptions of the various embodiments are different, and the parts that are not detailed or described in the specific embodiments may be referred to the related descriptions of other embodiments.

FIG. 7 is a schematic diagram of a terminal according to an embodiment of the present disclosure, where the terminal includes but is not limited to a server and a mobile terminal. As shown in FIG. 7, the terminal 7 of this embodiment includes a processor 70, a memory 71, and computer readable instructions 72 stored in the memory 71 and executable on the processor 70. The steps in the embodiment of the method for implementing the image information pre-scanning when the processor 70 executes the computer readable instructions 72, such as the steps S101 to S103 shown in FIG. 1 and the steps described in the embodiment of FIG. S201 to S202, steps S301 to S303 described in the embodiment of FIG. 3, and steps S104 to S106 described in the embodiment of FIG. 4, and steps S107 to S110 described in the embodiment of FIG. 5; or, the processor 70 The functions of the modules/units in the apparatus embodiment for implementing the above-described image information pre-scanning when the computer readable instructions 72 are executed, such as the functions of the modules 61 to 65 shown in FIG.

It will be understood that one or more non-volatile readable storage media storing computer readable instructions may comprise: any entity or device capable of carrying the computer readable instruction code, a recording medium, a USB flash drive, a mobile hard drive, Disk, optical disk, computer memory, Read-Only Memory (ROM), Random Access Memory (RAM), electrical carrier signals, telecommunications signals, and software distribution media.

The above-mentioned embodiments are only used to explain the technical solutions of the present application, and are not limited thereto; although the present application has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that they can still implement the foregoing embodiments. The technical solutions described in the examples are modified or equivalently replaced with some of the technical features; and the modifications or substitutions do not deviate from the spirit and scope of the technical solutions of the embodiments of the present application, and should be included in Within the scope of protection of this application.

Claims (20)

  1. A method for pre-scanning image information, characterized in that the method comprises:
    Obtaining the report information input by the subordinate institution and the scanned image information;
    When receiving the submission instruction, randomly generating a unique receipt number according to the report information and the image information, and storing the image information in the image system;
    Regularly capture the image information and the receipt number of the current scan to generate the report case, push the report case to the higher-level institution, and start the acceptance link to notify the accepting personnel to complete the acceptance operation of the reported case.
  2. The image information pre-scanning method according to claim 1, wherein the report information comprises a policy number, a material barcode number, and an insurer ID number, wherein the material barcode number corresponds to the insured person;
    When the submission instruction is received, randomly generating a unique receipt number according to the report information and the image information includes:
    When receiving the submission instruction, the receipt number is randomly generated according to the policy number, the material barcode number, and the insurer ID number, and the receipt number is a unique identifier of the report information and the image information;
    Searching for the corresponding sub-order number and the out-of-risk customer number according to the policy number and the insurer ID number, and associating and storing the receipt number, policy number, sub-order number, material barcode number, the insured person ID number, and the insurance customer number.
  3. The method of pre-scanning image information according to claim 1, wherein the storing the image information into the image system comprises:
    When scanning the image, the barcode number of the material recorded by the subordinate institution is obtained through the image acquiring interface of the billing system, and the position of the pre-scanning mark corresponding to the barcode number of the material is set;
    When the material barcode number does not have an order record, the image information is first uploaded by default, and the image information is associated with the material barcode number and stored in the image system;
    When the barcode number of the material has been received, if the image information is uploaded as a supplementary image, the image information is added to the existing image corresponding to the barcode number of the material in the image system; if the image information is uploaded In order to cover the image, the image information is overwritten with the existing image corresponding to the bar code number of the material in the image system;
    The image information includes pictures, photos, scanned parts, and audio/video electronic image data related to the risk material.
  4. The method of pre-scanning image information according to claim 3, wherein after the process of initiating the acceptance, the notification accepting person completes the operation of accepting the report case, the method further includes:
    When accepting the image information importing instruction triggered by the accepting person, it is determined whether the pre-scanning flag bit of the material barcode number corresponding to the current report case has been set;
    If yes, after the acceptance is completed, the image information corresponding to the material barcode number is imported into the claim system from the image system, and the report case is marked as an image pre-case, and the claims accounting link is started;
    If no, a message indicating that there is no corresponding image information is output.
  5. The method of pre-scanning image information according to claim 3 or 4, wherein the method further comprises:
    When performing the claim result notification operation in the claim case, it is judged whether the claim case is an image pre-position case;
    If yes, determine whether the data of the pre-image case has been set.
    If set, electronically communicate the claim result of the image pre-case to the insured;
    The claim result includes the claim content, the chargeback content and the reason, and the claim conclusion.
  6. A device for pre-scanning image information, characterized in that the device comprises:
    The obtaining module is configured to obtain the report information input by the subordinate institution and the scanned image information;
    a submitting module, configured to randomly generate a unique receiving number according to the report information and the image information when receiving the submitting instruction, and store the image information into the image system;
    The acceptance module is configured to regularly capture the image information and the receipt number of the current scan and generate the report case, push the report case to the higher-level institution, and start the acceptance link, and notify the accepting personnel to complete the acceptance operation of the report case. .
  7. The device for pre-scanning image information according to claim 6, wherein the report information comprises a policy number, a material bar code number, an insured person ID number, and the material bar code number is in one-to-one correspondence with the insured person;
    The submitting module includes:
    The acquiring number generating unit is configured to randomly generate an acquiring number according to the policy number, the material bar code number, and the insurer ID number when receiving the submitting instruction, where the receiving number is the report information and the image information. Unique identifier
    The associated storage unit is configured to search for the corresponding order number and the out-of-risk customer number according to the policy number and the insurer ID number, and associate and store the receipt number, the policy number, the order number, the material barcode number, and the risk person ID number and the customer number.
  8. The device for pre-scanning image information according to claim 6, wherein the submitting module comprises:
    The setting unit is configured to obtain, when the image is scanned, the barcode number of the material entered by the subordinate institution by the image acquiring interface of the billing system, and position the pre-scanning mark corresponding to the barcode number of the material;
    a first storage unit, configured to: when the material bar code number has no receipt record, the image information is first uploaded by default, and the image information is associated with the material bar code number and stored in the image system;
    a second storage unit, configured to: when the material bar code number has an order record, if the image information is uploaded as a supplementary image, the image information is added to the existing image corresponding to the material bar code number in the image system. If the image information is uploaded by overlaying the image, the image information is overwritten with the existing image corresponding to the barcode number of the material in the image system;
    The image information includes pictures, photos, scanned parts, and audio/video electronic image data related to the risk material.
  9. The apparatus for pre-scanning image information according to claim 8, wherein the apparatus further comprises:
    The claim activation module is configured to determine, when receiving the image information import instruction triggered by the accepting personnel, whether the pre-scanning flag bit of the material barcode number corresponding to the current report case has been set; After the acceptance is completed, the image information corresponding to the material bar code number is imported into the claim system from the image system, and the report case is marked as an image pre-case case, and the claims accounting link is started; if not, the output has no corresponding image. A message for the message.
  10. The apparatus for pre-scanning image information according to claim 8 or 9, wherein the apparatus further comprises:
    The result notification module is configured to determine whether the claim case is a video pre-position case when performing the claim result notification operation on the claim case; if yes, determine whether the image pre-case case has the nuclear flag set; Set, use the electronic communication method to send the claim result of the image pre-case to the insured;
    The claim result includes the claim content, the chargeback content and the reason, and the claim conclusion.
  11. One or more non-transitory readable storage mediums storing computer readable instructions, wherein when the computer readable instructions are executed by one or more processors, cause the one or more processors to execute The following steps:
    Obtaining the report information input by the subordinate institution and the scanned image information;
    When receiving the submission instruction, randomly generating a unique receipt number according to the report information and the image information, and storing the image information in the image system;
    Regularly capture the image information and the receipt number of the current scan to generate the report case, push the report case to the higher-level institution, and start the acceptance link to notify the accepting personnel to complete the acceptance operation of the reported case.
  12. The non-volatile readable storage medium according to claim 11, wherein the report information comprises a policy number, a material barcode number, and an insurer ID number, wherein the material barcode number corresponds to the insured person;
    When the submission instruction is received, randomly generating a unique receipt number according to the report information and the image information includes:
    When receiving the submission instruction, the receipt number is randomly generated according to the policy number, the material barcode number, and the insurer ID number, and the receipt number is a unique identifier of the report information and the image information;
    Searching for the corresponding sub-order number and the out-of-risk customer number according to the policy number and the insurer ID number, and associating and storing the receipt number, policy number, sub-order number, material barcode number, the insured person ID number, and the insurance customer number.
  13. The non-volatile readable storage medium of claim 11, wherein the storing the image information into the image system comprises:
    When scanning the image, the barcode number of the material recorded by the subordinate institution is obtained through the image acquiring interface of the billing system, and the position of the pre-scanning mark corresponding to the barcode number of the material is set;
    When the material barcode number does not have an order record, the image information is first uploaded by default, and the image information is associated with the material barcode number and stored in the image system;
    When the barcode number of the material has been received, if the image information is uploaded as a supplementary image, the image information is added to the existing image corresponding to the barcode number of the material in the image system; if the image information is uploaded In order to cover the image, the image information is overwritten with the existing image corresponding to the bar code number of the material in the image system;
    The image information includes pictures, photos, scanned parts, and audio/video electronic image data related to the risk material.
  14. The non-volatile readable storage medium according to claim 13, wherein said computer readable instruction is one or more after initiating an acceptance session to notify an accepting person of completion of an operation of accepting said report case The processor, when executed, causes the one or more processors to perform the following steps:
    When accepting the image information importing instruction triggered by the accepting person, it is determined whether the pre-scanning flag bit of the material barcode number corresponding to the current report case has been set;
    If yes, after the acceptance is completed, the image information corresponding to the material barcode number is imported into the claim system from the image system, and the report case is marked as an image pre-case, and the claims accounting link is started;
    If no, a message indicating that there is no corresponding image information is output.
  15. A non-volatile readable storage medium as claimed in claim 13 or claim 14, wherein the computer readable instructions are executed by one or more processors such that the one or more processors further perform the following step:
    When performing the claim result notification operation in the claim case, it is judged whether the claim case is an image pre-position case;
    If yes, determine whether the data of the pre-image case has been set.
    If set, electronically communicate the claim result of the image pre-case to the insured;
    The claim result includes the claim content, the chargeback content and the reason, and the claim conclusion.
  16. A terminal comprising a memory, a processor, and computer readable instructions stored on the memory and operable on the processor, wherein the processor, when executing the computer readable instructions, implements the following steps:
    Obtaining the report information input by the subordinate institution and the scanned image information;
    When receiving the submission instruction, randomly generating a unique receipt number according to the report information and the image information, and storing the image information in the image system;
    Regularly capture the image information and the receipt number of the current scan to generate the report case, push the report case to the higher-level institution, and start the acceptance link to notify the accepting personnel to complete the acceptance operation of the reported case.
  17. The terminal according to claim 16, wherein the report information comprises a policy number, a material barcode number, and an insurer ID number, wherein the material barcode number corresponds to the insured person;
    When the submission instruction is received, randomly generating a unique receipt number according to the report information and the image information includes:
    When receiving the submission instruction, the receipt number is randomly generated according to the policy number, the material barcode number, and the insurer ID number, and the receipt number is a unique identifier of the report information and the image information;
    Searching for the corresponding sub-order number and the out-of-risk customer number according to the policy number and the insurer ID number, and associating and storing the receipt number, policy number, sub-order number, material barcode number, the insured person ID number, and the insurance customer number.
  18. The terminal according to claim 16, wherein the storing the image information into the image system comprises:
    When scanning the image, the barcode number of the material recorded by the subordinate institution is obtained through the image acquiring interface of the billing system, and the position of the pre-scanning mark corresponding to the barcode number of the material is set;
    When the material barcode number does not have an order record, the image information is first uploaded by default, and the image information is associated with the material barcode number and stored in the image system;
    When the barcode number of the material has been received, if the image information is uploaded as a supplementary image, the image information is added to the existing image corresponding to the barcode number of the material in the image system; if the image information is uploaded In order to cover the image, the image information is overwritten with the existing image corresponding to the bar code number of the material in the image system;
    The image information includes pictures, photos, scanned parts, and audio/video electronic image data related to the risk material.
  19. The terminal according to claim 18, wherein, after the receiving and receiving the link, the notification accepting person completes the accepting operation of the reported case, the processor further implements the following steps when executing the computer readable instruction:
    When accepting the image information importing instruction triggered by the accepting person, it is determined whether the pre-scanning flag bit of the material barcode number corresponding to the current report case has been set;
    If yes, after the acceptance is completed, the image information corresponding to the material barcode number is imported into the claim system from the image system, and the report case is marked as an image pre-case, and the claims accounting link is started;
    If no, a message indicating that there is no corresponding image information is output.
  20. The terminal according to claim 18 or 19, wherein the processor further implements the following steps when the computer readable instructions are executed:
    When performing the claim result notification operation in the claim case, it is judged whether the claim case is an image pre-position case;
    If yes, determine whether the data of the pre-image case has been set.
    If set, electronically communicate the claim result of the image pre-case to the insured;
    The claim result includes the claim content, the chargeback content and the reason, and the claim conclusion.
PCT/CN2018/081510 2017-09-30 2018-04-02 Method and apparatus for pre-scanning image information, storage medium, and terminal WO2019062059A1 (en)

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CN107833010A (en) * 2017-09-30 2018-03-23 平安科技(深圳)有限公司 Method, apparatus, storage medium and the terminal of the preposition scanning of image information

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